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Qualifying Quality 40

Quality 4.0 refers to using data and digital technologies to improve quality performance. It has two components - quality management practices and Industry 4.0 technologies. A key part of Quality 4.0 implementation is developing a data strategy including identifying metrics, collecting relevant data, and using analysis to drive action. Barriers to Quality 4.0 adoption include concerns around cybersecurity, lack of leadership commitment, needing new workforce skills, issues with company culture, and not having a clear strategy in place.

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37 views24 pages

Qualifying Quality 40

Quality 4.0 refers to using data and digital technologies to improve quality performance. It has two components - quality management practices and Industry 4.0 technologies. A key part of Quality 4.0 implementation is developing a data strategy including identifying metrics, collecting relevant data, and using analysis to drive action. Barriers to Quality 4.0 adoption include concerns around cybersecurity, lack of leadership commitment, needing new workforce skills, issues with company culture, and not having a clear strategy in place.

Uploaded by

Ali Esmaeilbeygi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Qualifying Quality 4.

THOMAS JONES - Presenter


AHMAD ELSHENNAWY
ASQ World Conference – Session 270 – May 9, 2023
Learning Objectives
• In this session you will:
– Understand what Quality 4.0 is
– Learn to develop a data strategy
– Become familiar with the technology/process paradigm
– Recognize Quality 4.0 implementation barriers
So, what is Quality 4.0?
Understanding
Quality 4.0
• Quality 4.0 has two components
• Quality
• Industry 4.0
Quality
• Defined many different ways
− Conformance to requirements – Crosby
− Fitness for use – Juran
− Predictable degree of uniformity and dependability at low cost -
Deming
• Differs across companies and industries
Industry 4.0
• The current industrial revolution
− First – Steam Power
− Second – Electricity
− Third – PLC
− Fourth – Data

• Revolutionary changes to how we operate


• Industry 4.0
• Data and digital technologies

• Quality
• Defined by each company
Quality 4.0
• Quality 4.0
• Use of data and digital technologies to
improve quality performance
Quality 4.0 Examples

• Continuous monitoring
• 100% visual inspection
• IoT
• Autonomous equipment
• AGVs
• Predictive machine adjustment
• Virtual augmentation
• Simulation
Data Usage with 4.0

• Data collection
• Data Analysis
• Actionable insights – improved quality
• Did I just describe Six Sigma?
• Automation component required for “4.0”
Technology or process first?
Technology/Process Paradigm
• Technology before process
− Subordinates process to technology

• Process before technology


− Build a good process
− Enhance that process
Navigation Example

• Compass and charts


• Road maps
• First generation GPS
• Data supported cellular GPS
− 4.0 level maturity
Data Strategy
• Identify an actionable metric
− Total drive time
• Set a goal for that metric
− Minimize without compromising safety

• Identify data to collect


− Location and speed of drivers
Data Collection

• Data infrastructure
• How to collect and move data
• Data quality – the four V’s
• Volume – have enough data
• Velocity – real time data
• Variety – the correct data points
• Veracity – consistency and accuracy
Quality 4.0 Implementation
Quality 4.0 State of Industry

Quality 4.0 Not Important Quality 4.0 Important


Attempted Quality 4.0 Reported Success
Quality 4.0 Barriers
• Cybersecurity concerns
• Leadership commitment
• Workforce skills
• Company culture
• Lack of strategy
Cybersecurity
• Cyberattack fears prevent implementation
• Security must be developed early
• Hire for cybersecurity
− Build cybersecurity into the implementation process
Leadership Commitment
• IT infrastructure is expensive
− ROI may take a long time
• Leaders give up on 4.0 too early
• ROI may be accelerated
− Address all barriers early
Workforce Skills
• New technologies require new skills
− 4.0 technologies are new for everyone
− Market is lacking the needed skills
• Clear data strategy is needed
− Know what skills to train
Culture
• Data empowers faster better decisions
− Employees must be empowered
− Lean culture is enhanced by 4.0
− Andon principle
− Unempowered employees hinders ROI
Strategy
• Companies put technology before process
− Overleveraging data we already have
− Not investing in collecting new data
• Must begin with the end in mind
− What is the metric?

− How will it drive action?


Take-aways
• Through this session, you should have:
• Understood what Quality 4.0 is
• Learned to develop a data strategy
• Become familiar with the
technology/process paradigm
• Recognized Quality 4.0 implementation
barriers
Thank You

Questions?

Thomas Jones – Phone: (316) 650-9115 – Email: [email protected]


Citations
• Daniel Kupper, C. K., David Ryeson, and Jan Noecker. (2019). Quality 4.0
Takes More Than Technology. Retrieved from Asq.org:
• De la Boutetière, H., Montagner, A., & Reich, A. (2018). Unlocking success
in digital transformations. McKinsey & Company, 29.
• Gaurav, D., Yadav, J. K. P. S., Kaliyar, R. K., & Goyal, A. (2018, 12-13 Oct.
2018). An Outline on Big Data and Big Data Analytics. Paper presented at
the 2018 International Conference on Advances in Computing,
Communication Control and Networking (ICACCCN).
• Saha, B., & Srivastava, D. (2014). Data quality: The other face of big data.
Paper presented at the 2014 IEEE 30th international conference on data
engineering.

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