AN INTERNSHIP REPORT CARRIED OUT AT JINJA NILE RESORT IN

KIMAKA, JINJA DISTRICT

BY
NAMAKULA REHEMA
BU/UG/2020/1954

FIELD ATTACHMENT REPORT SUBMITTED TO THE FACULTY OF

MANAGEMENT SCIENCES IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS FOR THE AWARD OF BACHELORS DEGREE
OF TOURISM AND TRAVEL MANAGEMENT OF
BUSITEMA UNIVERSITY.

13th MARCH, 2023

1
DECLARATION

i
APPROVAL

ii
DEDICATION
This report is heartily dedicated,
To the women who raised me
My grandmother, NASAAZI JOSEPHINE who has been a rock of stability throughout my
life
&, my lovely mother NAMUBIRU JOSEPHINE who always encourage me to fly toward my
dreams.
You mean a world to me mummy.

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ACKNOWLEDGEMENT
First, I give thanks to God for protection and ability to do this report.
I would like to acknowledge with gratitude, the support and love of my family. My parents in
the names of SSEMAKULA MUHAMMAD WASSWA and NAMUBIRU JOSEPHINE as
well as my one and only brother ALI KATENDE for they kept me going and this report
would not have been possible without them.
Am deeply thankful to my four uncles, MUKUYE RICHARD, JOOGA ACHILLES,
L.MIKE and NTAMBAZI RONALD and my two other mums, NAKAZZI FLORENCE and
NAMUTEBI JUSTINE .You are the people who has supported me morally as well as
financially and am grateful for that. Thank you for helping me survive all the stress from this
year and not letting me give up.
I would like to express my sincere gratitude to BUSITEMA UNIVERSITY for letting me
fulfill my dream of being a student here.
To all my friends Ibuu bestie, Dorca, Dina rankings, Inno bestie, Fatie, Triple z, Prof. Mercie
& Omar Sav Valentino who encouraged me to start the work, persevere with it and finally
publish it. I want to acknowledge and appreciate their help and transparency during my
research. Their information helped me to complete this report.
I would like to extend my sincere and heartfelt gratitude to my lecturer Mr. Wampande
Jowalie who has helped me in this endeavor and has always been very cooperative and
without his cooperation, guidance and encouragement; this report couldn’t have been what it
evolved to be.
God bless you.

iv
ABSTRACT
This internship covers duration of two months activities carried out at Jinja Nile Resort in
kimaka, jinja district. Chapter one talks about the introduction of internship, objectives of
internship, historical background of jinja Nile resort, description of the field attachment, its
organizational structure, departments, a sketch map showing the location of the hotel and the
management of the hotel. Chapter two covers the materials and methods used in the field to
achieve my internship objectives, chapter three presents a clear discussion and results as well
as the discussion of results attained from my two month industrial training basing on the
internship objectives. Chapter four summaries the skills learnt and how they are relevant to
my professional and carrier growth and the evaluation of the strength, weaknesses,
opportunities and threats of the hotel. Chapter five covers the conclusions and
recommendations.

v
ABBREVIATIONS
JNR- JINJA NILE RESORT
HM- HOTEL MANAGEMENT
EXE HK- EXECUTIVE HOUSEKEEPER
F&B- FOOD AND BEVERAGE

vi
TABLE OF CONTENT

DECLARATION ........................................................................................................................ i
APPROVAL ..............................................................................................................................ii
DEDICATION ......................................................................................................................... iii
ACKNOWLEDGEMENT ........................................................................................................ iv
ABSTRACT ............................................................................................................................... v
ABBREVIATIONS .................................................................................................................. vi
TABLE OF CONTENT ...........................................................................................................vii
CHAPTER ONE ........................................................................................................................ 1
1.0 INTRODUCTION .......................................................................................................... 1
1.1 OBJECTIVES OF INTERNSHIP .................................................................................. 1
1.2 HISTORICAL BACKGROUND OF JINJA NILE RESORT. ....................................... 1
1.3 DESCRIPTION OF JINJA NILE RESORT ................................................................... 2
1.3.1 MISSION STATEMENT ........................................................................................ 6
1.3.2 VISION OF THE ORGANIZATION ..................................................................... 6
1.4 ORGANIZATIONAL CHART. ..................................................................................... 7
1.5 DEPARTMENTS IN JINJA NILE RESORT. ............................................................... 8
1.6 A SKETCH MAP SHOWING THE LOCATION OF JINJA NILE RESORT.............. 9
1.7 MANAGEMENT OF JINJA NILE RESORT. ............................................................... 9
CHAPTER TWO METHODS AND MATERIALS. .............................................................. 10
2.1 METHODS USED IN THE FIELD TO ACHIEVE MY INTERNSHIP OBJECTIVES
10
2.2 MATERIALS USED IN THE FIELD TO ACHIEVE MY INTERNSHIP
OBJECTIVES. ......................................................................................................................... 12
CHAPTER THREE: RESULTS AND DISCUSSIONS.......................................................... 13
3.1 HOUSEKEEPING ........................................................................................................ 13
3.1.1 JINJA NILE RESORT HOUSEKEEPING DEPARTMENT LAYOUT. ............. 13
3.1.2 HOUSEKEEPING AREAS OF RESPONSIBILITY............................................ 15
3.1.3 OBJECTIVES OF HOUSEKEEPING DEPARTMENT ...................................... 15
3.1.4 HOUSE KEEPING ROOM CLEANING PROCEDURE..................................... 15
3.1.5 ROLES AND RESPONSIBILITIES OF EXECUTIVE HOUSEKEEPER .......... 16
3.1.6 QUALITIES OF HOUSEKEEPING STAFF. ....................................................... 17
3.1.7 PROBLEMS FACED BY HOUSEKEEPING DEPARTMENT .......................... 17

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 3.1.8 SUGGESTIONS FOR IMPROVING SERVICE OR WORK IN THE
DEPARTMENT ................................................................................................................... 18
3.2 FOOD AND BEVERAGE SERVICE DEPARTMENT .............................................. 18
3.2.1 SECTIONS IN THE DEPARTMENT .................................................................. 18
3.2.2 SERVICE............................................................................................................... 18
3.2.3 F&B SERVICES IN JINJA NILE RESORT ........................................................ 18
3.2.4 DUTIES OF FOOD AND BEVERAGE ............................................................... 19
3.2.5 MENU ................................................................................................................... 20
3.2.6 SERVING METHODS.......................................................................................... 25
3.2.7 ORDER TAKING ................................................................................................. 25
3.2.8 STOCK CONTROL OF EQUIPMENT ................................................................ 25
3.2.9 WAITING .............................................................................................................. 26
3.2.10 MARKETING ....................................................................................................... 26
3.2.11 PAYMENTS .......................................................................................................... 26
3.2.12 STAFF DUTY ROTA ........................................................................................... 27
3.2.13 SALESMANSHIP ................................................................................................. 27
3.2.14 WINE LIST COMPILATION ............................................................................... 27
3.2.15 ORGANIZATIONAL CHART OF F&B SERVICE DEPARTMENT ................ 27
3.3 PROCUREMENT AND STORES DEPARTMENT. .................................................. 28
3.3.1 TYPES OF STORES IN JINJA NILE RESORT .................................................. 28
3.3.2 WORKING OF THE STORES ............................................................................. 30
3.3.3 DOCUMENTS USED IN PROCUREMENT AND STORES DEPARTMENT. 31
3.3.4 DUTIES AND RESPONSIBILITIES OF PROCUREMENT AND STORE
DEPARTMENT. .................................................................................................................. 33
3.3.5 TERMS OF PAYMENT ....................................................................................... 33
3.3.6 WORKING ENVIRONMENT OF A STOREKEEPER ....................................... 34
3.4 FRONT OFFICE DEPARTMENT ............................................................................... 34
3.4.1 THE OPERATIONAL FUNCTIONS OF THE FRONT OFFICE
DEPARTMENT. .................................................................................................................. 35
3.4.2 TYPES OF ROOMS AT JINJA NILE RESORT .................................................. 36
3.4.3 ROOM TARIFF (per night) .................................................................................. 36
3.4.4 MEAL PLANS ...................................................................................................... 37
3.4.5 THE RESERVATION SYSTEM AND PROCEDURES ..................................... 37
3.4.6 ORGANIZATIONAL STRUCTURE OF THE FRONT OFFICE DEPARTMENT
37
3.5 THE KITCHEN DEPARTMENT ................................................................................ 38

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 3.5.1 DESCRIPTION OF THE KITCHEN .................................................................... 38
3.5.2 ORGANISATIONAL CHART OF THE KITCHEN DEPARTMENT ................ 39
3.5.3 DUTIES IN THE DEPARTMENT ....................................................................... 39
3.5.4 FOOD STORAGE ................................................................................................. 41
3.5.5 SAFETY, SANITATION AND HYGIENE ......................................................... 41
3.5.6 COST CONTROL ................................................................................................. 41
3.6 DISCUSSING OF RESULTS ATTAINED FROM MY TWO MONTH INTERNSHIP
TRAINING BASING ON THE INTERNSHIP OBJECTIVES. ............................................. 42
1. TO GET ACQUAINTED WITH TOURISM AND HOSPITALITY INDUSTRY
ENTERPRISES AND ORGANISATIONS. .................................................................... 42
2. TO UNDERSTAND PECULIARITIES OF THEIR OPERATIONS AND THE
ROLE OF TEAM IN CARRYING OUT THEIR ACTIVITIES. .................................... 42
3. TO DEVELOP ABILITY TO BLEND INTO A TEAM, UNDERSTAND
STRUCTURE AND OPERATIONS OF THE ENTERPRISE. ....................................... 43
4. TO DEVELOP THE CAPACITY OF ANALYZING, ASSESSING AND
DEVELOPING SUGGESTIONS FOR BUSINESS IMPROVEMENT.......................... 44
CHAPTER FOUR: ATTACHMENT EXPERIENCES BY STUDENTS. ............................. 44
4.1 SKILLS LEARNT AND HOW RELEVANT TO MY PROFESSIONAL AND
CARRIER GROWTH. ............................................................................................................. 45
4.2 EVALUATION OF THE STRENGTH, WEAKNESS, OPPORTUNITIES AND
THREATS OF JINJA NILE RESORT. ................................................................................... 48
4.2.1 STRENGTH .......................................................................................................... 48
4.2.2 WEAKNESSES ..................................................................................................... 48
4.2.3 OPPORTUNITIES ................................................................................................ 49
4.2.4 THREATS ............................................................................................................. 49
CHAPTER FIVE: CONCLUSIONS AND RECOMMENDATIONS .................................... 50
5.1 CONCLUSION. ............................................................................................................ 50
5.2 RECOMMENDATIONS. ............................................................................................. 50
5.3 APPENDICES .............................................................................................................. 51

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 CHAPTER ONE
1.0 INTRODUCTION
An internship is a professional learning experience that offers meaningful, practical work
related to a student’s field of study or career interest. It gives a student the opportunity for
career exploration and development, and to learn new skills.

1.1 OBJECTIVES OF INTERNSHIP

 To get acquainted with tourism and hospitality industry enterprises and organizations.
 To understand peculiarities of their operations and the role of team and carrying out their
activities.
 To develop ability to blend into a team, understand structure, and operations of
enterprise.
 To develop the capacity of analyzing, assessing and developing suggestions for business
improvement.

1.2 HISTORICAL BACKGROUND OF JINJA NILE RESORT.

Jinja Nile Resort was established by Kasgwa Harry 6, it is a property of MADA HOLDINGS
LIMITED and becomes the first of its kind in Uganda in the year 1999 under the ownership
of Tarlochan Mhajan as the chief executive then later to Tinu Mhajan when Tarlochan died in
the year 2004.
The resort rests on the magnificent river Bank and offers a magnificent view of the River Nile
and rich in fauna and flora. The present building was opened in 2012. It is also a 4 star hotel
with enough facilities to accommodate different categories and class of guests. Since it was
opened, it has hosted many international and inbound guests for conferences.
Jinja Nile Resort acts as a training school and continues to offer training facilities and
welcomes internship programs to students in the hospitality schools within the country.
Jinja Nile Resort is located on Plot No. M-130 of Kimaka, a long Kimaka Budongo road, and
4km away from Jinja town and 80km away from Uganda’s Capital City Kampala, two hours’
drive from Entebbe international airport and less than five minutes’ drive from kimaka
airstrip. Both the famous Bujagali falls and the source of the Nile are only 4kms from the
resort.
Set on over 30 acres on the banks of the river Nile, Jinja Nile resort commands a strategic
location providing a panoramic view of the great river Nile (the longest river in the world).