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Fortis Hospitality

Fortis Healthcare operates hospitals across India and offers various medical services while focusing on patient-centered care and hospitality. They emphasize making patients comfortable, keeping them informed of their treatment, and providing support programs. Fortis also assists international patients and uses technology to enhance the patient experience.

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24 views

Fortis Hospitality

Fortis Healthcare operates hospitals across India and offers various medical services while focusing on patient-centered care and hospitality. They emphasize making patients comfortable, keeping them informed of their treatment, and providing support programs. Fortis also assists international patients and uses technology to enhance the patient experience.

Uploaded by

akshay.kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Fortis Healthcare is a leading healthcare service provider in India, offering a

comprehensive range of medical facilities and services to patients. Beyond medical


expertise, Fortis is well-known for its focus on hospitality, aiming to provide a
compassionate and comfortable environment for patients and their families. Here's
an overview of Fortis Healthcare's services and hospitality initiatives:

Medical Services: Fortis Healthcare operates a network of multi-specialty


hospitals, super-specialty centers, and clinics across India. They offer a wide
range of medical services, including but not limited to cardiology, oncology,
orthopedics, neurology, gastroenterology, and organ transplantation. Their medical
facilities are equipped with state-of-the-art technology and staffed by highly
skilled medical professionals, providing quality healthcare to patients.

Patient-Centric Approach: Fortis follows a patient-centric approach, focusing on


personalized care and attention. From the moment a patient arrives at the hospital,
they are made to feel comfortable and assured of receiving the best possible
treatment. The medical staff takes the time to listen to patients' concerns and
explain treatment plans, ensuring that patients are well-informed and involved in
their healthcare journey.

Hospitality Services: Recognizing the importance of providing a welcoming and


caring environment, Fortis emphasizes hospitality services. The hospitals are
designed to be warm and inviting, with comfortable waiting areas and well-appointed
patient rooms. The hospitality team comprises trained professionals who are
dedicated to catering to the needs of patients and their families, ensuring a
pleasant and stress-free experience.

Patient Welfare Initiatives: Fortis Healthcare runs several patient welfare


initiatives, including support groups, counseling services, and outreach programs.
They aim to provide emotional and psychological support to patients and their
families during challenging times. Additionally, Fortis actively engages in
community health programs, conducting health camps and awareness campaigns to
promote preventive healthcare.

International Patients Services: Fortis has a dedicated International Patients


Services division to cater to patients coming from abroad. This team assists
international patients with visa arrangements, airport transfers, accommodation,
and language interpretation services. The goal is to make the entire treatment
process seamless for patients seeking medical care in India.

Ethical Practices and Transparency: Fortis Healthcare upholds the highest ethical
standards in healthcare delivery. They maintain transparency in their billing
practices, ensuring that patients are aware of the treatment costs and have access
to detailed invoices. Fortis is committed to providing quality care at fair and
reasonable prices.

Digital Healthcare Solutions: Fortis leverages technology to enhance patient


experience and healthcare delivery. They offer online appointment booking,
teleconsultation services, and personalized health portals to empower patients with
access to their medical records and health information.

Continuous Quality Improvement: Fortis Healthcare places a strong emphasis on


continuous quality improvement. They regularly review and assess their healthcare
processes and outcomes to ensure the highest standards of care are maintained.
Fortis is accredited by various national and international healthcare quality
organizations.

In conclusion, Fortis Healthcare is a renowned healthcare service provider in


India, known for its patient-centric approach and emphasis on hospitality. Through
its wide range of medical services, patient welfare initiatives, and dedication to
providing compassionate care, Fortis strives to make a positive impact on the lives
of patients and their families.

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