TRAINING

REGULATIONS

COMPUTER SYSTEMS
SERVICING NC II
ELECTRONICS SECTOR

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro Manila
 TABLE OF CONTENTS

ELECTRONICS SECTOR

COMPUTER SYSYTEMS SERVICING NC II

Page No.

Section 1. COMPUTER SYSTEMS SERVICING NC II 1

QUALIFICATION

Section 2. COMPETENCY STANDARDS 2 – 53

 Basic Competencies 2 – 13
 Common Competencies 14 - 37
 Core Competencies 38 - 53

Section 3. TRAINING STANDARDS 54 – 58

3.1 Curriculum Design 54 - 57

3.2 Training Delivery 58
3.3 Trainee Entry Requirements 59
3.4 List of Tools, Equipment and Materials 59 - 61
3.5 Training Facilities 61
3.6 Trainer's Qualifications 62
3.7 Institutional Assessment 62

Section 4. NATIONAL ASSESSMENT AND CERTIFICATION 63

ARRANGEMENTS

COMPETENCY MAP 64

GLOSSARY OF TERMS 65 - 68

ACKNOWLEDGEMENTS 69
 TRAINING REGULATIONS FOR
COMPUTER SYSTEMS SERVICING NC II

Section 1 COMPUTER SYSTEMS SERVICING NC II QUALIFICATIONS

The COMPUTER SYSTEMS SERVICING NC II Qualification consists of competencies that

must possess to enable to install and configure computers systems, set-up computer networks and
servers and to maintain and repair computer systems and networks.

This Qualification is packaged from the competency map of the Electronics Industry as shown in
Annex A.

The units of competency comprising this qualification include the following:

Code BASIC COMPETENCIES

500311105 Participate in workplace communication

500311106 Work in a team environment 500311107
Practice career professionalism
500311108 Practice occupational health and safety procedures

Code COMMON COMPETENCIES

ELC315202 Apply quality standards

ELC311203 Perform computer operations
ELC311201 Perform mensuration and calculation
ELC311202 Prepare and interpret technical drawing
ELC724201 Use hand tools
ELC724202 Terminate and connect electrical wiring and electronic circuits
ELC724205 Test electronic components

Code CORE COMPETENCIES

ELC724331 Install and configure computer systems

ELC724332 Set-up Computer Networks ELC724333
Set-up Computer Servers
ELC724334 Maintain and Repair Computer Systems and Networks

A person who has achieved this Qualification is competent to be:

 Computer Assembler
 Computer Service Technician
 Network Technician
 Computer Maintenance Technician

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 SECTION 2 COMPETENCY STANDARDS

This section gives the details of the contents of the core units of competency required
for COMPUTER SYSTEMS SERVICING NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 500311105
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required
to gather, interpret and convey information in response to workplace
requirements.
PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables
1. Obtain and convey 1.1 Specific and relevant information is accessed from
workplace appropriate sources
information 1.2 Effective questioning, active listening and speaking skills are used
to gather and convey information
1.3 Appropriate medium is used to transfer information and ideas
1.4 Appropriate non- verbal communication is used
1.5 Appropriate lines of communication with supervisors and
colleagues are identified and followed
1.6 Defined workplace procedures for the location and storage of
information are used
1.7 Personal interaction is carried out clearly and concisely
2. Participate in 2.1 Team meetings are attended on time
workplace 2.2 Own opinions are clearly expressed and those of others are listened
meetings and to without interruption
discussions 2.3 Meeting inputs are consistent with the meeting purpose and
established protocols
2.4 Workplace interactions are conducted in a courteous
manner
2.5 Questions about simple routine workplace procedures and maters
concerning working conditions of employment are asked and
responded to
2.6 Meetings outcomes are interpreted and implemented
3. Complete relevant 3.1 Range of forms relating to conditions of employment are
work related completed accurately and legibly
documents 3.2 Workplace data is recorded on standard workplace forms and
documents
3.3 Basic mathematical processes are used for routine
calculations
3.4 Errors in recording information on forms/ documents are
identified and properly acted upon
3.5 Reporting requirements to supervisor are completed
according to organizational guidelines

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RANGE OF VARIABLES

VARIABLE RANGE
1. Appropriate sources 1.1. Team members
1.2. Suppliers
1.3. Trade personnel
1.4. Local government
1.5. Industry bodies
2. Medium 2.1. Memorandum
2.2. Circular
2.3. Notice
2.4. Information discussion
2.5. Follow-up or verbal instructions
2.6. Face to face communication
3. Storage 3.1. Manual filing system
3.2. Computer-based filing system
4. Forms 4.1. Personnel forms, telephone message forms, safety
reports
5. Workplace interactions 5.1. Face to face
5.2. Telephone
5.3. Electronic and two way radio
5.4. Written including electronic, memos, instruction and
forms, non-verbal including gestures, signals, signs
and diagrams
6. Protocols 6.1. Observing meeting
6.2. Compliance with meeting decisions
6.3. Obeying meeting instructions

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EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1. Prepared written communication following standard
format of the organization
1.2. Accessed information using communication equipment
1.3. Made use of relevant terms as an aid to transfer
information effectively
1.4. Conveyed information effectively adopting the formal or
informal communication
2. Underpinning 2.1. Effective communication
Knowledge and 2.2. Different modes of communication
Attitudes 2.3. Written communication
2.4. Organizational policies
2.5. Communication procedures and systems
2.6. Technology relevant to the enterprise and the
individual’s work responsibilities

3. Underpinning Skills 3.1. Follow simple spoken language

3.2. Perform routine workplace duties following simple
written notices
3.3. Participate in workplace meetings and discussions
3.4. Complete work related documents
3.5. Estimate, calculate and record routine workplace
measures
3.6. Basic mathematical processes of addition, subtraction,
division and multiplication
3.7. Ability to relate to people of social range in the
workplace
3.8. Gather and provide information in response to
workplace Requirements
4. Resource Implications 4.1. Fax machine
4.2. Telephone
4.3. Writing materials
4.4. Internet
5. Methods of Assessment 5.1. Direct Observation
5.2. Oral interview and written test
6. Context of Assessment 6.1. Competency may be assessed individually in the actual
workplace or through accredited institution

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UNIT OF COMPETENCY: WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to identify
role and responsibility as a member of a team.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables
1. Describe team role and 1.1. The role and objective of the team is identified from
scope available sources of information
1.2. Team parameters, reporting relationships and
responsibilities are identified from team discussions and
appropriate external sources
2. Identify own role and 2.1. Individual role and responsibilities within the team
responsibility within environment are identified
team 2.2. Roles and responsibility of other team members are
identified and recognized
2.3. Reporting relationships within team and external to team
are identified
3. Work as a team member 3.1. Effective and appropriate forms of communications used and
interactions undertaken with team members who contribute
to known team activities and objectives
3.2. Effective and appropriate contributions made to
complement team activities and objectives, based on
individual skills and competencies and workplace
context
3.3. Observed protocols in reporting using standard
operating procedures
3.4. Contribute to the development of team work plans
based on an understanding of team’s role and objectives
and individual competencies of the members.

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RANGE OF VARIABLES

VARIABLE RANGE
1. Role and objective of 1.1. Work activities in a team environment with enterprise or
team specific sector
1.2. Limited discretion, initiative and judgement maybe
demonstrated on the job, either individually or in a team
environment

2. Sources of 2.1. Standard operating and/or other workplace

information procedures
2.2. Job procedures
2.3. Machine/equipment manufacturer’s specifications and
instructions
2.4. Organizational or external personnel
2.5. Client/supplier instructions
2.6. Quality standards
2.7. OHS and environmental standards
3. Workplace context 3.1. Work procedures and practices
3.2. Conditions of work environments
3.3. Legislation and industrial agreements
3.4. Standard work practice including the storage, safe
handling and disposal of chemicals
3.5. Safety, environmental, housekeeping and quality
guidelines

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EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1. Operated in a team to complete workplace activity
1.2. Worked effectively with others
1.3. Conveyed information in written or oral form
1.4. Selected and used appropriate workplace language
1.5. Followed designated work plan for the job
1.6. Reported outcomes
2. Underpinning 2.1. Communication process
Knowledge and 2.2. Team structure
Attitude
2.3. Team roles
2.4. Group planning and decision making
3. Underpinning Skills 3.1. Communicate appropriately, consistent with the
culture of the workplace
4. Resource Implications The following resources MUST be provided:
4.1. Access to relevant workplace or appropriately simulated
environment where assessment can take place
4.2. Materials relevant to the proposed activity or tasks

5. Methods of Competency may be assessed through:

Assessment 5.1. Observation of the individual member in relation to the
work activities of the group
5.2. Observation of simulation and or role play involving the
participation of individual member to the attainment of
organizational goal
5.3. Case studies and scenarios as a basis for discussion of
issues and strategies in teamwork
6. Context for 6.1. Competency may be assessed in workplace or in a
Assessment simulated workplace setting
6.2. Assessment shall be observed while task are being
undertaken whether individually or in group

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UNIT OF COMPETENCY: PRACTICE CAREER PROFESSIONALISM

UNIT CODE : 500311107

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
promoting career growth and advancement.

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the
Range of Variables
1. Integrate personal 1.1 Personal growth and work plans are pursued
objectives with towards improving the qualifications set for the
organizational goals profession
1.2 Intra- and interpersonal relationships is are maintained in
the course of managing oneself based on performance
evaluation
1.3 Commitment to the organization and its goal is
demonstrated in the performance of duties

2. Set and meet work 2.1 Competing demands are prioritized to achieve
priorities personal, team and organizational goals and
objectives.
2.2 Resources are utilized efficiently and effectively to
manage work priorities and commitments
2.3 Practices along economic use and maintenance of
equipment and facilities are followed as per established
procedures

3. Maintain professional 3.1 Trainings and career opportunities are identified

growth and and availed of based on job requirements
development 3.2 Recognitions are sought/received and
demonstrated as proof of career advancement
3.3 Licenses and/or certifications relevant to job and
career are obtained and renewed

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RANGE OF VARIABLES

VARIABLE RANGE
1. Evaluation 1.1 Performance Appraisal
1.2 Psychological Profile
1.3 Aptitude Tests

2. Resources 2.1 Human

2.2 Financial
2.3 Technology
2.3.1 Hardware
2.3.2 Software

3. Trainings and career 3.1 Participation in training programs

opportunities 3.1.1 Technical
3.1.2 Supervisory
3.1.3 Managerial
3.1.4 Continuing Education
3.2 Serving as Resource Persons in conferences and
workshops

4. Recognitions 4.1 Recommendations

4.2 Citations
4.3 Certificate of Appreciations
4.4 Commendations
4.5 Awards
4.6 Tangible and Intangible Rewards

5. Licenses and/or 5.1 National Certificates

certifications 5.2 Certificate of Competency
5.3 Support Level Licenses
5.4 Professional Licenses

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EVIDENCE GUIDE

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Attained job targets within key result areas (KRAs)
1.2 Maintained intra - and interpersonal relationship in the
course of managing oneself based on performance evaluation
1.3 Completed trainings and career opportunities which are based
on the requirements of the industries
1.4 Acquired and maintained licenses and/or certifications
according to the requirement of the qualification

2. Underpinning Knowledge 2.1 Work values and ethics (Code of Conduct, Code of
Ethics, etc.)
2.2 Company policies
2.3 Company operations, procedures and standards
2.4 Fundamental rights at work including gender sensitivity
2.5 Personal hygiene practices
3. Underpinning Skills 3.1 Appropriate practice of personal hygiene
3.2 Intra and Interpersonal skills
3.3 Communication skills
4. Resource Implications The following resources MUST be provided:
4.1 Workplace or assessment location
4.2 Case studies/scenarios
5. Methods of Competency may be assessed through:
Assessment 5.1 Portfolio Assessment
5.2 Interview
5.3 Simulation/Role-plays
5.4 Observation
5.5 Third Party Reports
5.6 Exams and Tests
6. Context of Assessment 6.1 Competency may be assessed in the work place or in a
simulated work place setting

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UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES

UNIT CODE : 500311108

UNIT DESCRIPTOR : This unit covers the outcomes required to comply with
regulatory and organizational requirements for
occupational health and safety.

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables
1. Identify hazards and risks 1.1 Safety regulations and workplace safety and hazard
control practices and procedures are clarified and explained
based on organization procedures
1.2 Hazards/risks in the workplace and their corresponding
indicators are identified to minimize or eliminate risk to co-
workers, workplace and environment in accordance with
organization procedures
1.3 Contingency measures during workplace accidents, fire
and other emergencies are recognized and established in
accordance with organization
procedures

2. Evaluate hazards and 2.1 Terms of maximum tolerable limits which when exceeded
risks will result in harm or damage are identified based on
threshold limit values (TLV)
2.2 Effects of the hazards are determined
2.3 OHS issues and/or concerns and identified safety hazards
are reported to designated personnel in accordance with
workplace requirements and relevant
workplace OHS legislation
3. Control hazards and risks 3.1 Occupational Health and Safety (OHS) procedures for
controlling hazards/risks in workplace are consistently
followed
3.2 Procedures for dealing with workplace accidents, fire and
emergencies are followed in accordance with organization
OHS policies
3.3 Personal protective equipment (PPE) is correctly used
in accordance with organization OHS procedures and
practices
3.4 Appropriate assistance is provided in the event of a
workplace emergency in accordance with established
organization protocol
4. Maintain OHS awareness 4.1 Emergency-related drills and trainings are
participated in as per established organization
guidelines and procedures
4.2 OHS personal records are completed and updated in
accordance with workplace requirements

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RANGE OF VARIABLES

VARIABLE RANGE
1. Safety regulations May include but are not limited to:
1.1 Clean Air Act
1.2 Building code
1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
1.5 Philippine Occupational Safety and Health Standards
1.6 DOLE regulations on safety legal requirements
1.7 ECC regulations
2. Hazards/Risks May include but are not limited to:
2.1 Physical hazards – impact, illumination, pressure,
noise, vibration, temperature, radiation
2.2 Biological hazards- bacteria, viruses, plants, parasites, mites,
molds, fungi, insects
2.3 Chemical hazards – dusts, fibers, mists, fumes, smoke, gasses,
vapors
2.4 Ergonomics
2.4.1 Psychological factors – over exertion/ excessive force,
awkward/static positions, fatigue, direct pressure,
varying metabolic cycles
2.4.2 Physiological factors – monotony, personal
relationship, work out cycle
3. Contingency measures May include but are not limited to:
3.1 Evacuation
3.2 Isolation
3.3 Decontamination
3.4 Calling emergency personnel
4. PPE May include but are not limited to:
4.1 Mask
4.2 Gloves
4.3 Goggles
4.4 Hair Net/cap/bonnet
4.5 Face mask/shield
4.6 Ear muffs
4.7 Apron/Gown/coverall/jump suit
4.8 Anti-static suits
5. Emergency-related 5.1 Fire drill
drills and training 5.2 Earthquake drill
5.3 Basic life support/CPR
5.4 First aid
5.5 Spillage control
5.6 Decontamination of chemical and toxic
5.7 Disaster preparedness/management
6. OHS personal records 6.1 Medical/Health records
6.2 Incident reports
6.3 Accident reports
6.4 OHS-related training completed

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 EVIDENCE GUIDE

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Explained clearly established workplace safety and
hazard control practices and procedures
1.2 Identified hazards/risks in the workplace and its
corresponding indicators in accordance with company
procedures
1.3 Recognized contingency measures during workplace
accidents, fire and other emergencies
1.4 Identified terms of maximum tolerable limits based on
threshold limit value- TLV.
1.5 Followed Occupational Health and Safety (OHS)
procedures for controlling hazards/risks in workplace
1.6 Used Personal Protective Equipment (PPE) in
accordance with company OHS procedures and
practices
1.7 Completed and updated OHS personal records in
accordance with workplace requirements

2. Underpinning 2.1 OHS procedures and practices and regulations

Knowledge and 2.2 PPE types and uses
Attitude 2.3 Personal hygiene practices
2.4 Hazards/risks identification and control
2.5 Threshold Limit Value -TLV
2.6 OHS indicators
2.7 Organization safety and health protocol
2.8 Safety consciousness
2.9 Health consciousness

3. Underpinning 3.1 Practice of personal hygiene

Skills 3.1 Hazards/risks identification and control skills
3.2 Interpersonal skills
3.3 Communication skills

4. Resource Implications The following resources must be provided:

4.1 Workplace or assessment location
4.2 OHS personal records
4.3 PPE
4.4 Health records

5. Methods of Competency may be assessed through:

Assessment 5.1 Portfolio Assessment
5.2 Interview
5.3 Case Study/Situation
6. Context for 6.1 Competency may be assessed in the work place or in a simulated
Assessment work place setting

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 COMMON COMPETENCIES

UNIT TITLE : APPLY QUALITY STANDARDS

UNIT CODE : ELC315202

UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values
needed to apply quality standards in the workplace. The unit also
includes the application of relevant safety procedures and regulations,
organization procedures and customer requirements.

PERFORMANCE CRITERIA
ELEMENTS Italicized terms are elaborated in the Range of Variables
1. Assess quality of 1.1. Work instruction is obtained and work is carried out in
received materials accordance with standard operating procedures.
1.2. Received materials are checked against workplace
standards and specifications.
1.3. Faulty materials related to work are identified and
isolated.
1.4. Faults and any identified causes are recorded and/or
reported to the supervisor concerned in accordance with
workplace procedures.
1.5. Faulty materials are replaced in accordance with
workplace procedures.
2. Assess own work 2.1. Documentation relative to quality within the company is
identified and used.
2.2. Completed work is checked against workplace
standards relevant to the task undertaken.
2.3. Errors are identified and isolated.
2.4. Information on the quality and other indicators of
production performance are recorded in accordance with
workplace procedures.
2.5. In cases of deviations from specific quality standards,
causes are documented and reported in accordance with the
workplace’ s standards operating procedures.
3. Engage in quality 3.1. Process improvement procedures are participated in
improvement relative to workplace assignment.
3.2. Work is carried out in accordance with process
improvement procedures.
3.3. Performance of operation or quality of product of service to
ensure customer satisfaction is monitored.

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RANGE OF VARIABLES

VARIABLE RANGE

1 Materials 1.1 Materials may include but not limited to:

1.1.1. Manuals
1.1.2. Job orders
1.1.3. Instructional videos
2 Faults 2.1 Faults may include but not limited to:
2.1.1. Materials not to specification
2.1.2. Materials contain incorrect/outdated
information
2.1.3. Hardware defects
2.1.4. Materials that do not conform with any
regulatory agencies
3 Documentation 3.1 Organization work procedures
3.2 Manufacturer’s instruction manual
3.3 Customer requirements
3.4 Forms
4 Errors 4.1 Errors may be related but not limited to the
following:
4.1.1. Deviation from the requirements of the Client
4.1.2. Deviation from the requirement of the
organization
5 Quality standards 5.1 Quality standards may be related but not limited to the
following:
5.1.1. Materials
5.1.2. Hardware
5.1.3. Final product
5.1.4. Production processes
5.1.5. Customer service
6 Customer 6.1 Co-worker
6.2 Supplier/Vendor
6.3 Client
6.4 Organization receiving the product or service

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EVIDENCE GUIDE

1 Critical aspect of Assessment must show that the candidate:

competency 1.1 Carried out work in accordance with the company’s
standard operating procedures
1.2 Performed task according to specifications
1.3 Reported defects detected in accordance with
standard operating procedures
1.4 Carried out work in accordance with the process
improvement procedures
2 Underpinning knowledge 2.1 Relevant production processes, materials and
products
2.2 Characteristics of materials, software and hardware used
in production processes
2.3 Quality checking procedures
2.4 Workplace procedures
2.5 Safety and environmental aspects of production
processes
2.6 Fault identification and reporting
2.7 Quality improvement processes
3 Underpinning skills 3.1 Reading skills required to interpret work instruction
3.2 Communication skills needed to interpret and apply
defined work procedures
3.3 Carry out work in accordance with OHS policies and
procedures
3.4 Critical thinking
3.5 Solution providing and decision-making
4 Method of assessment The assessor must select two of the following to
objectively evaluate the candidate:
4.1 Observation and oral questioning
4.2 Third party report
4.3 Portfolio
4.4 Practical demonstration
5 Resource implication 5.1 Materials, software and hardware to be used in a real or
simulated situation
6 Context of Assessment 6.1 Assessment may be conducted in the workplace or in a
simulated environment

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UNIT TITLE : PERFORM COMPUTER OPERATIONS

UNIT CODE : ELC311203

UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values
needed to perform computer operations which include inputting,
accessing, producing and transferring data using the appropriate
hardware and software.

PERFORMANCE CRITERIA
ELEMENTS Italicized terms are elaborated in the Range of Variables
1. Plan and prepare for task 1.1. Requirements of task are determined in accordance with
to be taken undertaken the required output.
1.2. Appropriate hardware and software are selected
according to task assigned and required outcome.
1.3. Task is planned to ensure that OH & S guidelines
and procedures are followed.
1.4. Client -specific guidelines and procedures are
followed.
1.5. Required data security guidelines are applied in
accordance with existing procedures.
2. Input data into computer 2.1. Data are entered into the computer using appropriate
program/application in accordance with company
procedures.
2.2. Accuracy of information is checked and information is
saved in accordance with standard operating procedures.
2.3. Inputted data is stored in storage media according to
requirements.
2.4. Work is performed within ergonomic guidelines.

3. Access information using 3.1. Correct program/application is selected based on job

computer requirements.
3.2. Program/application containing the information
required is accessed according to company
procedures.
3.3. Desktop icons are correctly selected, opened and
closed for navigation purposes.
3.4. Keyboard techniques are carried out in line with OH & S
requirements for safe use of keyboards.

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 4. Produce output/ data using 4.1. Entered data are processed using appropriate
computer system software commands.
4.2. Data are printed out as required using computer
hardware /peripheral devices in accordance with
standard operating procedures.
4.3. Files and data are transferred between compatible
systems using computer software, hardware/peripheral
devices in accordance with standard operating
procedures.
5. Use basic functions of a 5.1. Information requirements for internet search are
www-browser to locate established.
information 5.2. Browser is launched.
5.3. Search engine is loaded.
5.4. Appropriate search criteria/or URL of site is entered.
5.5. Relevant links are followed to locate required
information.
5.6. Useful pages are bookmarked or printed as
required.
6. Maintain computer 6.1. Procedures for ensuring security of data, including regular
equipment and systems back-ups and virus checks are implemented in accordance
with standard operating procedures.
6.2. Basic file maintenance procedures are implemented
in line with the standards operating procedures.

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RANGE OF VARIABLES

VARIABLE RANGE

1 Hardware and peripheral 1.1 Personal computers

devices 1.2 Networked systems
1.3 Communication equipment
1.4 Printers
1.5 Scanners
1.6 Keyboard
1.7 Mouse
1.8 Voice/Data logger
2 Software Software includes the following but not limited to:
2.1 Word processing packages
2.2 Database packages
2.3 Internet
2.4 Spreadsheets
2.5 Client Specific Software
3 OH & S guidelines 3.1 OHS guidelines
3.2 Enterprise procedures
4 Storage media Storage media include the following but not limited to:
4.1 Diskettes
4.2 CDs
4.3 Zip disks
4.4 hard disk drives, local and remote
4.5 Optical drives
5 Ergonomic guidelines 5.1 Types of equipment used
5.2 Appropriate furniture
5.3 Seating posture
5.4 Lifting posture
5.5 Visual display unit screen brightness
6 Desktop icons Icons include the following but not limited to:
6.1 Directories/folders
6.2 Files
6.3 Network devices
6.4 Recycle bin
6.5 Program icons
7 Maintenance 7.1 Creating and managing more space in the hard disk and
other peripherals
7.2 Reviewing programs
7.3 Deleting unwanted files
7.4 Backing up files
7.5 Checking hard drive for errors
7.6 Using up to date anti-virus programs
7.7 Cleaning dust from internal and external surfaces

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EVIDENCE GUIDE

1 Critical aspects of 1.1 Assessment must show that the candidate:

competency 1.2 Selected and used hardware components correctly and
according to the task requirement
1.3 used basic software applications to create new files and
documents
1.4 Produced accurate and complete data in accordance with the
requirements
1.5 Used appropriate devices and procedures to transfer
files/data accurately
1.6 Used basic functions of a www-browser to locate
information.
2 Underpinning 2.1 Basic ergonomics of keyboard and computer user
knowledge 2.2 Main types of computers and basic features of different
operating systems
2.3 Main parts of a computer
2.4 Storage devices and basic categories of memory
2.5 Relevant types of software
2.6 General security, privacy legislation and copyright
2.7 Viruses
2.8 OH & S principles and responsibilities
2.9 Calculating computer capacity
2.10 Productivity Application
2.11 Business Application
2.12 System Software
3 Underpinning skills 3.1 Reading and comprehension skills required to interpret work
instruction and to interpret basic user manuals.
3.2 Communication skills to identify lines of communication,
request advice, follow instructions and receive feedback.
3.3 Technology skills to use equipment safely including
keyboard skills.
4 Method of The assessor may select two of the following assessment
assessment methods to objectively assess the candidate:
4.1 Direct Observation and Oral Questioning
4.2 Practical demonstration
5 Resource implication 5.1 Computer hardware with peripherals
5.2 Appropriate software
6 Context of 6.1 Assessment may be conducted in the workplace or in a
Assessment simulated environment

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
UNIT TITLE : PERFORM MENSURATION AND CALCULATION
UNIT CODE : ELC311201
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and values
needed identify, care, handle and use measuring instruments

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables
1. Select measuring instruments 1.1. Object or component to be measured is
identified
1.2. Correct specifications are obtained from
relevant source
1.3. Measuring tools are selected in line with job
requirements

2. Carry out measurements and 2.1. Appropriate measuring instrument is selected to

calculation achieve required outcome
2.2. Accurate measurements are obtained for job
2.3. Calculation needed to complete work tasks are
performed using the four basic process of addition
(+), subtraction (-), multiplication (x), and division
(/)
2.4. Calculation involving fractions, percentages and
mixed numbers are used to complete workplace tasks.
2.5. Numerical computation is self-checked and
corrected for accuracy
2.6. Instruments are read to the limit of accuracy of the
tool.

3. Maintain measuring instruments 3.1. Measuring instruments are not dropped to avoid
damage
3.2. Measuring instruments are cleaned before and after
using.
3.3. Proper storage of instruments undertaken according
to manufacturer’s specifications and standard
operating procedures.

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RANGE OF VARIABLES

VARIABLE RANGE
1. Measuring instruments
1.1. Straight edge
1.2. Torque gauge
1.3. Try square
1.4. Protractor
1.5. Combination gauge
1.6. Steel rule

2. Calculation
Kinds of part mensuration includes the following but
not limited to
2.1. Volume
2.2. Area
2.3. Displacement
2.4. Inside diameter
2.5. Circumference
2.6. Length
2.7. Thickness
2.8. Outside diameter
2.9. Taper
2.10. Out of roundness

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EVIDENCE GUIDE

1. Critical aspect of competency Assessment must show that the candidate:

1.1. selected proper measuring instruments
according to tasks
1.2. carried out measurement and calculations
1.3. maintained and stores instruments

2. Underpinning knowledge 2.1. Types of measuring instruments and their uses

2.2. Safe handling procedures in using
measuring instruments
2.3. Four fundamental operation of mathematics
2.4. Formula for volume, area, perimeter and
other geometric figures

3. Underpinning skills 3.1. Reading skills required to interpret work

instruction
3.2. Communication skills
3.3. Handling measuring instruments
3.4. Performing mathematical calculations using the
four fundamental operations
3.5. Visualizing objects and shapes
3.6. Interpreting formulae

4. Method of assessment Competency in this unit must be assessed through:

4.1. Observation
4.2. Oral questioning

5. Resource implication 5.1. Place of assessment

5.2. Measuring instruments
5.3. Straight edge
5.4. Torque gauge
5.5. Try square
5.6. Protractor
5.7. Combination gauge
5.8. Steel rule

6. Context of Assessment 6.1 Assessment may be conducted in the workplace or

in a simulated environment

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
UNIT TITLE : PREPARE AND INTERPRET TECHNICAL DRAWING
UNIT CODE : ELC311202
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and values
needed to prepare/interpret diagrams, engineering abbreviation and
drawings, symbols, dimension.

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables

1. Identify different kinds of technical 1.1. Correct technical drawing is selected

drawings according to job requirements.
1.2. Technical drawings are segregated in
accordance with the types and kinds of
drawings

2. Interpret technical drawing 2.1. Components, assemblies or objects are

recognized as required.
2.2. Dimensions of the key features of the objects
depicted in the drawing are correctly identified.
2.3. Symbols used in the drawing are identified and
interpreted correctly.
2.4. Drawing is checked and validated against job
requirements or equipment in accordance with
standard operating procedures.

3. Prepare/make changes to 3.1. Electrical/electronic schematic is drawn and

electrical/electronic schematics and correctly identified.
drawings
3.2. Correct drawing is identified, equipment are
selected and used in accordance with job
requirements.

4. Store technical drawings and 4.1. Care and maintenance of drawings are
equipment /instruments undertaken according to company
procedures.
4.2. Technical drawings are recorded and
inventory is prepared in accordance with
company procedures.
4.3. Proper storage of instruments is undertaken
according to company procedures.

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RANGE OF VARIABLES

VARIABLE RANGE
1. Technical drawings May include the following but not limited to:
1.1. Schematic diagrams
1.2. Charts
1.3. Block diagrams
1.4. Lay-out plans
1.5. Location plans
1.6. Process and instrumentation diagrams
1.7. Loop diagrams
1.8. System Control Diagrams

2. Dimensions May include but not limited to:

2.1. Length
2.2. Width
2.3. Height
2.4. Diameter
2.5. Angles

3. Symbols May include but not limited to:

3.1. NEC- National Electric Code

3.2. IEC -International Electrotechnical
Commission
3.3. ASME - American Society of Mechanical
Engineers
3.4. IEEE - Institute of Electrical and
Electronics Engineers
3.5. ISA - Instrumentation System and
Automation Society

4. Instruments/Equipment 4.1. Components/dividers

4.2. Drawing boards
4.3. Rulers
4.4. T-square
4.5. Calculator

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
EVIDENCE GUIDE

1. Critical aspect of Assessment must show that the candidate:

competencies
1.1. selected correct technical drawing in line with job
requirements
1.2. correctly identified the objects represented in the
drawing
1.3. identified and interpreted symbols used in the
drawing correctly
1.4. prepared/produced electrical/electronic drawings
including all relevant specifications
1.5. stored diagrams/equipment

2. Underpinning knowledge 2.1. Drawing conventions

2.2. Symbols
2.3. Dimensioning Conventions
2.4. Mark up/Notation of Drawings
2.5. Mathematics
2.5.1. Four fundamental operations
2.5.2. Percentage
2.5.3. Fraction
2.5.4. Trigonometric Functions
2.5.5. Algebra
2.5.6. Geometry

3. Underpinning skills 3.1. Reading skills required to interpret work

instruction
3.2. Communication skills
3.3. Interpreting electrical/electronic signs and
symbols

4. Method of assessment Competency in this unit must be assessed through:

4.1. Practical tasks involving interpretation of a

range of technical drawings
4.2. Oral questioning

5. Resource implication 5.1. Drawings

5.2. Diagrams
5.3. Charts
5.4. Plans

6. Context of Assessment 6.1 Assessment may be conducted in the workplace or

in a simulated environment

26
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
UNIT TITLE : USE HAND TOOLS
UNIT CODE : ELC724201
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes on the safe use,
handling and maintenance of tools.

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables
1. Plan and prepare for tasks to be 1.1. Tasks to be undertaken are properly identified
undertaken 1.2. Appropriate hand tools are identified and
selected according to the task requirements

2. Prepare hand tools 2.1. Appropriate hand tools are checked for proper
operation and safety
2.2. Unsafe or faulty tools are identified and marked for
repair according to standard company procedure

3. Use appropriate hand tools and 3.1. Tools are used according to tasks undertaken
test equipment 3.2. All safety procedures in using tools are observed at
all times and appropriate personal protective
equipment (PPE) are used
3.3. Malfunctions, unplanned or unusual events are
reported to the supervisor

4. Maintain hand tools 4.1. Tools are not dropped to avoid damage
4.2. Routine maintenance of tools undertaken
according to standard operational procedures,
principles and techniques
4.3. Tools are stored safely in appropriate locations in
accordance with manufacturer’s specifications or
standard operating procedures

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RANGE OF VARIABLES

VARIABLE RANGE

1. Hand tools 1.1. Hand tools for adjusting, dismantling, assembling,

finishing, cutting. Tool set includes the following but
not limited to: screw drivers, pliers, punches, wrenches,
files

2. Personal Protective 2.1. Gloves

Equipment (PPE)
2.2. Protective eyewear
2.3. Apron/overall

3. Maintenance 3.1. Cleaning

3.2. Lubricating
3.3. Tightening
3.4. Simple tool repairs
3.5. Hand sharpening
3.6. Adjustment using correct procedures

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
EVIDENCE GUIDE

1. Critical aspect of competency Assessment must show that the candidate:

1.1. Demonstrated safe working practices at all times

1.2. Communicated information about processes,
events or tasks being undertaken to ensure a safe
and efficient working environment
1.3. Planned tasks in all situations and reviewed task
requirements as appropriate
1.4. Performed all tasks to specification
1.5. Maintained and stored tools in appropriate
location
2. Underpinning knowledge 2.1. Safety
2.1.1. Safety requirements in handling tools
2.2. Tools :
2.2.1. Function, Operation, Common faults
2.3. Processes, Operations, Systems
2.3.1. Maintenance of tools
2.3.2. Storage of Tools

3. Underpinning skills 3.1. Reading skills required to interpret work

instruction and numerical skills
3.2. Communication skills
3.3. Problem solving in emergency situation

4. Method of assessment Competency in this unit must be assessed through:

4.1. Observation
4.2. Oral questioning

5. Resource Implication 5.1. Tools may include the following but not limited to:
5.1.1. screw drivers
5.1.2. pliers
5.1.3. punches
5.1.4. wrenches, files
6. Context of Assessment Assessment may be conducted in the workplace or in a simulated
environment

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
UNIT TITLE : TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT
UNIT CODE : ELC724202
UNIT DESCRIPTOR : This unit covers the knowledge, skills, (and) attitudes and
values needed to terminate and connect electrical wiring and electronic
circuits

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables

1. Plan and prepare for 1.1. Materials are checked according to specifications and
termination/connection of tasks
electrical wiring/electronics 1.2. Appropriate tools and equipment are selected
circuits according to tasks requirements
1.3. Task is planned to ensure OH & S guidelines and
procedures are followed
1.4. Electrical wiring/electronic circuits are correctly
prepared for connecting/termination in accordance with
instructions and work site procedures
2. Terminate/connect electrical 2.1. Safety procedures in using tools are observed at all times
wiring/electronic circuits and appropriate personal protective equipment are
used
2.2. All work undertaken safely in accordance with the
workplace and standard procedures
2.3. Appropriate range of methods in
termination/connection are used according to
specifications, manufacturer’s requirements and
safety
2.4. Correct sequence of operation is followed
2.5. Accessories used are adjusted, if necessary
2.6. Confirm termination/connection undertaken
successfully in accordance with job specification
3. Test termination/ connections 3.1. Testing of all completed termination/ connections of
of electrical wiring/electronics electric wiring/electronic circuits is conducted for
circuits compliance with specifications and regulations using
appropriate procedures and equipment
3.2. Wiring and circuits are checked using specified
testing procedures
3.3. Unplanned events or conditions are responded to in
accordance with established procedures

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
RANGE OF VARIABLES

VARIABLE RANGE
1. Materials 1.1 Materials included the following but not
limited to:
1.1.1 Soldering lead
1.1.2 Cables
1.1.3 Wires

2. Tools and equipment 2.1 Tools for measuring, cutting, drilling,

assembling/disassembling. Tool set
includes the following but not limited to:
2.1.1 Pliers
2.1.2 Cutters
2.1.3 Screw drivers
2.2 Equipment
2.2.1 Soldering gun
2.2.2 Multi-tester
3. Personal protective equipment 3.1 goggles
3.2 gloves
3.3 apron/overall
4. Methods 4.1 Clamping
4.2 Pin connection
4.3 Soldered joints
4.4 Plugs
5. Accessories 5.1 Accessories may include the following but
not limited to:
5.1.1 brackets
5.1.2 clamps

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
EVIDENCE GUIDE

1. Critical aspect of competency Assessment must show that the candidate:

1.1. Undertook work safely and according to

workplace and standard procedures
1.2. used appropriate termination/ connection
methods
1.3. followed correct sequence in termination /
connection process
1.4. conducted testing of terminated connected
electrical wiring/electronic circuits using
appropriate procedures and standards

2. Underpinning knowledge 2.1. Use of tools

2.2. Use of test instruments/equipment
2.3. Electrical theory
2.4. Single phase AC principles
2.5. Wiring techniques
2.6. DC power supplies
2.7. Soldering
3. Underpinning skills 3.1. Reading skills required to interpret work
instruction
3.2. Communication skills
3.3. Soldering techniques

4. Method of assessment 4.1. The assessor may select two (2) of the following
assessment methods to objectively assess the
candidate:
4.1.1. Observation
4.1.2. Oral Questioning
4.1.3. Practical demonstration

5. Resource implication 5.1. Tools for measuring, cutting, drilling,

assembling/disassembling, connecting. Tool set
includes the following but not limited to:
5.1.1. screw drivers
5.1.2. pliers
5.1.3. cutters

6. Context of Assessment 6.1. Assessment may be conducted in the workplace or in

a simulated environment

32
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
UNIT OF COMPETENCY: TEST ELECTRONIC COMPONENTS
UNIT CODE : ELC724205
DESCRIPTON : This unit covers the knowledge, skills and attitudes required to
test electronic components. It includes competencies in determining
the criteria for testing electronics components, planning an approach
for component testing, testing the components and evaluating the
testing process.

PERFORMANCE CRITERIA
ELEMENTS
(Italicized bold terms are elaborated in the range of variables)
1. Determine criteria for 1.1 Work instructions are obtained and clarified based on job order
testing electronics or client requirements
components 1.2 Responsible person is consulted for effective and proper
work coordination
1.3 Data sheets/Application notes are obtained and interpreted based
on manufacturer’s specifications
1.4 Testing criteria are defined to ensure that components meet
technical and quality requirements
1.5 Document and communicate testing criteria to relevant
personnel
2. Plan an approach for 2.1 Various testing methods are Identified based on types of
component testing electronic components
2.2 Characteristics and appropriateness of testing methods to be used
during development and on completion is determined
2.3 Testing methods are considered/selected in relation to
appropriate testing strategy
2.4 Plan for testing components is developed at specified points during
development and on completion
2.5 Required test & measuring instruments and tools are
prepared and checked in accordance with established
procedures
2.6 Records system is established to document testing results,
including problems and faults
3. Test components 3.1 Testing methods are applied to ensure that products meet
creative, production and technical requirements
3.2 Problems and faults detected by testing are recorded and
remedial steps taken in records system is documented
3.3 Problems and faults detected during testing are resolved in
accordance with agreed project or industry practice
3.4 Evaluate final products against the previously determined
criteria
3.5 Testing process is documented and summarized evaluation report
is submitted to relevant personnel
4. Evaluate the testing 4.1 Testing methods that were successful and those that led to
process difficulties are identified based on industry standards
4.2 Testing process and records system are evaluated based on standard
procedures
4.3 Test results/findings are documented for subsequent
components testing.

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 RANGE OF VARIABLES

VARIABLE RANGE
1. Responsible person Relevant personnel may include:
1.1. Immediate supervisor
1.2. Manager
2. Testing criteria Testing criteria may include:
2.1. controls
2.2. effectiveness
2.3. efficiency
2.4. bug detection
2.5. functionality, including flow
2.6. interoperability
2.7. performance
2.8. reliability
2.9. operating parameters
3. Testing methods Testing methods may include:
3.1. automated
3.2. debugging
3.3. inspection
3.4. platform testing
3.5. prototyping
4. Types of electronic 4.1. Passive components
components 4.2. Active components
4.3. Dynamic components
4.4. Hybrid components
5. Testing strategy Testing strategy may be determined by:
5.1. Passive testing
5.2. Dynamic testing
5.3. In-circuit testing
6. Test and measuring Test and measuring instruments may include:
instruments 6.1. Variable DC power supply
6.2. Digital VOM
6.3. analog VOM
6.4. dual trace triggered oscilloscope
6.5. function generator
7. Tools Tools may include:
7.1. set of pliers
7.2. set of screw drivers
7.3. set of wrenches
7.4. Hand drills,
7.5. Hack saw
7.6. set of files
7.7. tin snip
7.8. hammer

34
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
 8. Records system Records system may include:
8.1. metadata that includes:
8.1.1. description of fault
8.1.2. identification of code
8.1.3. user responses
8.1.4. written or verbal comments
8.1.5. quantitative data
8.1.6. remedial action taken
8.1.7. retest result
8.1.8. date
8.1.9. tester's details
8.2. questionnaire
8.3. survey

35
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
EVIDENCE GUIDE

1 Critical aspects of Assessment requires evidence that the candidate:

competency 1.1 Determined criteria for testing electronics components
1.2 Planned an approach for component testing
1.3 Tested components
1.4 Evaluated the testing process

2 Required knowledge and 2.1 Mensuration/Mathematics

attitude 2.1.1 Conversion of Units
2.1.2 Applied Mathematics
2.2 Safety
2.2.1 Work Safety requirements and economy of
materials with durability
2.2.2 Knowledge in 5S application and observation of
required timeframe
2.2.3 Knowledge of proper handling and disposal of
chemicals
2.3 Materials, tools and equipment uses and specifications
2.3.1 Identification of hand and power tools
2.3.2 Proper care and use of tools
2.4 Systems and Processes
2.4.1 Principles of electrical/electronic circuits
2.4.2 Identifying sources of electricity
2.4.3 Identifying conductors and insulators
2.4.4 Describing resistance and identify resistors
2.4.5 Supplying different voltage using variable power
supply
2.4.6 Measuring resistance using VOM
2.4.7 Testing resistors
2.4.8 Measuring current and voltage using VOM
2.4.9 Analyzing simple circuit using ohms and power law
2.4.10 Analyzing series/parallel circuits using ohms and
power law
2.4.11 Describing alternating current circuits
2.4.12 Observing waveform using oscilloscope
2.4.13 generating waveform in various frequency using
function generator
2.4.14 Measuring frequency using oscilloscope
2.4.15 Measuring capacitance using VOM
2.4.16 Describing capacitance and identifying
capacitors
2.4.17 Testing capacitors
2.4.18 Analyzing series/parallel capacitances
2.4.19 Describing inductance and identifying inductors
2.4.20 Testing inductors
2.4.21 analyzing series parallel inductors
2.4.22 describing the characteristic of transformers
2.4.23 describing and identifying semiconductor diode
2.4.24 testing semiconductor diode

36
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
 2.4.25 analyzing rectifier circuits
2.4.26 describing and identifying bipolar transistor
2.4.27 testing bipolar transistor
2.4.28 analyzing amplifier circuit
2.4.29 analyzing multi-vibrator circuit
2.4.30 describing and analyzing digital gate
2.4.31 testing logic gates
2.4.32 analyzing logic networks
2.4.33 analyzing sequence circuits
3 Required skills 3.1 Work efficiently & systematically
3.2 Communication skills
3.3 Use and maintenance of tools and equipment
3.4 Skills in testing electronic components
3.5 Work safety practices and time management
3.6 Problem solving skills
3.7 Reading skills

4 Method of assessment Competency may be assessed through two or more of the following
methods:
4.1 Direct observation of application to tasks and questions
related to required knowledge
4.2 Demonstration with oral questioning
4.3 Third party report
4.4 Written test
4.5 Portfolio

5 Resource implications The following resources must be provided:

5.1 Tools and equipment (see range of variables)
5.2 Working area/bench
5.3 Electronic components
5.4 Testing instruments and equipment
5.5 Assessment rating sheet
5.6 Reporting forms

6 Context of assessment 6.1 Assessment maybe conducted in the workplace or in a

simulated workplace setting

37
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
 CORE COMPETENCIES

UNIT TITLE : INSTALL AND CONFIGURE COMPUTER SYSTEMS

UNIT CODE : ELC724331
UNIT DESCRIPTOR : This unit covers the outcomes required in installing and
configuring desktop and workstation computers systems. It consists
of competencies to assemble computer hardware, install operating
system and drivers for peripherals/devices, and install application
software as well as to conduct testing and documentation.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables

1 Assemble computer 1.1 Unit assembly is planned and prepared to ensure OH&S
hardware policies and procedures are followed in accordance with
systems requirements
1.2 Materials necessary to complete the work are identified and
obtained in accordance with established procedures and
checked against systems requirements
1.3 Tools, equipment and testing devices needed to carry
out the installation work are obtained in accordance with
established procedures and checked for correct operation and
safety
1.4 Computer hardware is assembled in accordance with
established procedures and systems requirements
1.5 Basic-input-output-system (BIOS) configuration is
performed in accordance with hardware requirements.
2 Prepare installer 2.1 Portable bootable devices are created in accordance with
software manufacturer instruction
2.2 Customized installers are prepared in accordance with
software utilization guide and end user agreement.
2.3 Installation of portable applications are carried out in
accordance with software user guide and software
license
3 Install operating 3.1 Operating system (OS) is installed in accordance with
system and drivers for established installation procedures and to comply with
peripherals/ devices end-user requirements
3.2 Peripherals/devices drivers are installed and
configured in accordance with manufacturer’s
instructions and/or OS installation procedures.
3.3 OS and drivers updates/patches are accessed and
installed in accordance with manufacturer’s
recommendations and requirements
3.4 On-going checks of the quality of the work are undertaken in
accordance with established procedures

38
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
 4 Install application 4.1 Application software are installed based on software
software installation guides, end-user requirements and software license
agreement
4.2 Variation to application software installation is carried out
in accordance to customer/client requirements
4.3 Software updates are accessed and installed in accordance
with manufacturer’s recommendations and requirements

5 Conduct testing and 5.1 Devices / systems and/or installation is tested to

documentation determine whether it conforms to requirements
5.2 Stress test is conducted to ensure reliability of
equipment in accordance with manufacturer’s
instructions and system requirements
5.3 5S and 3Rs are followed according to environmental
policies
5.4 Documentation in relation to the test is forwarded to
appropriate personnel and/or authority in accordance with
requirements

39
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
RANGE OF VARIABLES

VARIABLE RANGE
1. OH&S policies and 1.1 Occupational Health and Safety Laws
procedures 1.2 Personal Safety
1.3 Workplace Hazards
1.4 Environment Laws
2. Tools, equipment and testing 2.1 Protective eyewear 2.10 IC insertion/extraction
devices 2.2 Digital multi-meter tool
2.3 Wire stripper with bolt 2.11 Mirror (inspection)
cutter 2.12 RS 232 pin
2.4 Pliers (assorted) insertion/extraction tool
2.5 Screw drivers 2.13 Sharp pointed
(assorted) tweezers
2.6 Soldering iron 2.14 Antistatic wrist wrap
2.7 Desoldering tool 2.15 LAN Tester
2.8 Allen wrench (0.05 – 2.16 Crimping tools
0.25 inch)
2.9 Flashlight
3. Computer hardware 3.1 Motherboard 3.5 Optical disc drives
3.2 Hard disk 3.6 Memory modules
3.3 Video card 3.7 Power supply
3.4 Sound card 3.8 Cables and cords
4. Operating system 4.1 Windows
4.2 MAC OS X
4.3 Linux
5. Established installation 5.1 Automatic installation
procedures 5.2 Custom installation
5.3 Installation from optical devices
5.4 Installation from portable devices
5.5 Installation via network
6. Peripherals/devices 6.1 Printer
6.2 Scanner
6.3 Interface cards
6.3.1 TV tuner
6.3.2 video card
6.3.3 sound card
7. Application software 7.1 Productivity tools
7.2 Utilities
7.2.1 Anti-virus
7.2.2 Virtualization software
7.2.3 Disk management software
7.2.4 Optical disk burning tool
7.3 Games
8. Stress test Includes stress test on:
8.1 processor
8.2 video card
8.3 memory
8.4 hard disk

40
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
EVIDENCE GUIDE
1. Critical aspects of Assessment must show that the candidate:
competency 1.1. Assembled computer hardware
1.2. Installed operating system and drivers for peripherals/devices
1.3. Installed application software
1.4. Conducted testing and documentation
2. Underpinning 2.1. Types and parts of computers
knowledge 2.2. Computer operating systems
 Windows / MAC OS X /Linux
2.3. Peripheral devices
2.4. Computer systems design
2.5. Computer assembly procedures
2.6. Installers preparation and OS installation procedures
2.7. Application and devices/drivers installation procedures
2.8. Desktop PC interface/ hook up procedures
2.9. Power ON self-test and BIOS configuration procedures
2.10. Application packages & use of application programs
2.11. Multimedia systems
2.12. Motherboards
2.13. Multimedia storage devices:
2.14. Video cards
2.15. Sound cards
2.16. Graphical user interface
2.17. Disk management
2.18. Use of utilities/software
 Virtualization software
 Disk management software
 Anti-virus / Diagnostic software
 Device drivers
2.19. Drivers/Software update procedures
2.20. Application software license agreements
2.21. Stress testing procedures
2.22. 5S and 3Rs environmental policies
3 Underpinning skills 3.1 Safety handling of computer parts
3.2 Assembling computer hardware
3.3 Troubleshooting skills
3.4 Reading and writing skills
4 Method of The assessor may select any two of the following assessment methods to
assessment objectively assess the candidate:
4.1 Practical Demonstration w/ oral questioning
4.2 Interview
4.3 Portfolio
5 Resource The following resources MUST be provided:
Implications 5.1 Tools and test instruments
5.2 PC or workstation
5.3 Computer peripherals/devices
5.4 Appropriate OS, drivers and software applications/programs
6 Context of 6.1 Assessment may be conducted in the workplace or in a simulated
Assessment environment

41
TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
UNIT TITLE : SET-UP COMPUTER NETWORKS
UNIT CODE : ELC724332
UNIT DESCRIPTOR : This unit covers the outcomes required in setting-up computers
networks for LANs and small-office home-office (SOHO) systems. It
consists of competencies to install network cables, set network
configuration, set router/Wi-Fi/ wireless access point/repeater
configuration as well as to inspect and test the configured computer
networks.

PERFORMANCE CRITERIA
ELEMENT
Italicized items are elaborated in the range of Variables

1 Install network 1.1 Cable routes are determined and planned in accordance with
cables network design and actual installation site.
1.2 Network materials necessary to complete the work are
identified and obtained in accordance with established
procedures and checked against systems requirements
1.3 Tools, equipment and testing devices needed to carry
out the installation work are obtained in accordance with
established procedures and checked for correct operation and
safety
1.4 Appropriate personal protective equipment is used
and OHS policies and procedures are followed
1.5 Copper cable splicing is performed based on Electronic
Industries Alliance/Telecommunications Industry Association
(EIA/TIA) standards
1.6 Network cables and cable raceway are installed in
accordance with established procedures and installation
requirements
1.7 Installation work is performed and is checked to ensure no
unnecessary damage has occurred and complies with
requirements
1.8 OHS standards and 5S principles are followed according to
enterprise requirements
1.9 Excess components and materials are disposed of based on
WEEE directives and 3Rs waste management program.
2 Set network 2.1 Network connectivity of each terminal is checked in
configuration accordance with network design.
2.2 Any fault or problem in the network system is diagnosed and
remedied in line with the standard operating procedures.
2.3 Network interface card (NIC) settings are configured in
accordance with network design.
2.4 Communication checking between terminals are carried out in
accordance with OS network configuration guides
2.5 Unplanned events or conditions are responded to in
accordance with established procedures

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 3 Set router/Wi-Fi/ 3.1 Client Device systems settings are configured in
wireless access accordance with manufacturers’ instructions and end- user
point/repeater preferences
configuration 3.2 Local area network (LAN) port is configured in accordance
with manufacturers’ instructions and network design
3.3 Wide area network (WAN) port is configured in accordance
with manufacturers’ instructions and network design
3.4 Wireless settings are configured in accordance manufacturers’
instructions, network design and end-user preferences
3.5 Security/Firewall/Advance settings are configured in
accordance with manufacturers’ instructions and end- user
preferences

4 Inspect and test 4.1 Final inspections are undertaken to ensure that the
the configured configuration done on the computer networks conforms with
computer the manufacturer’s instruction/manual
networks 4.2 Computer networks are checked to ensure safe
operation.
4.3 Reports are prepared/completed according to company
requirements.

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RANGE OF VARIABLES

VARIABLE RANGE

1. Network design May include:

1.1 Network topology
1.2 Distribution terminals
2. Network materials 2.1 Cables
2.1.1 Fiber optics
2.1.2 copper
2.2 terminals
2.3 cable raceway/duct
2.4 clamps
2.5 fasteners
2.6 insulators
2.7 terminal box
3. Tools, equipment and testing 3.1 Protective eyewear
devices 3.2 Digital multi-meter
3.3 Wire stripper with bolt cutter
3.4 Pliers (assorted)
3.5 Screw drivers (assorted)
3.6 LAN Tester
3.7 Crimping tools
4. Appropriate personal protective 4.1 Gloves
equipment 4.2 Goggles
4.3 Working clothes
5. OH&S policies and procedures 5.1 Occupational Health and Safety Laws
5.2 Personal Safety
5.3 Workplace Hazards
5.4 Environment Laws
6. Splicing 6.1 straight-through
6.2 cross-talk
6.3 roll-over
7. network cables 7.1 copper cable
7.2 fiber optic cable (terminated)
8. Cable raceway 8.1 slotted PVC
8.2 metallic raceway
8.3 flexible conduit
9. Client device 9.1 Laptop
9.2 Desktop
9.3 Network storage
9.4 Network printer
10. installation requirement 10.1 other requirements for fiber optic cable
installation

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EVIDENCE GUIDE
1. Critical aspect of Assessment must show that the candidate:
competency 1.1. Installed network cables
1.2. Set network configuration
1.3. Set router/Wi-Fi/ wireless access point/repeater configuration
1.4. Inspected and tested the configured computer networks
2. Underpinning 2.1. Computer network concepts
knowledge 2.2. Network cable installation
2.3. Copper cable splicing and cable testing
2.4. Fiber optic cables splicing and installation requirements
2.5. network design
o addressing
o subnetting
o topology
2.6. IPV4 and IPV6
2.7. Router/Wi-Fi/ wireless access point/repeater configuration
2.8. Network interface card (NIC) settings
2.9. network cables
2.10. cable raceways/ducts
2.11. Device systems settings configuration
2.12. Local area network (LAN) port configuration
2.13. Wide area network (WAN) port configuration
2.14. Wireless settings configuration
2.15. Security/Firewall/Advance settings configuration
2.16. Cloud computing
2.17. Network connectivity testing
2.18. Philippine Electrical Code relevant to data connection
2.23. OHS standards and 5S principles
2.24. Practicing 3Rs – reduce, re-use, recycle/recover
2.25. 3Rs environmental policies
2.19. Managing waste from electrical and electronic equipment (WEEE)
3. Underpinning skills 3.1. Cable splicing
3.2. Cable troubleshooting
3.3. Setting-up and configuring skills
3.4. Problem solving skills
3.5. Decision making skills
3.6. Documentation skills
4. Method of assessment The assessor may select any two of the following assessment methods to
objectively assess the candidate:
4.1. Practical Demonstration w/ oral questioning
4.2. Interview
4.3. Third Party
4.4. Portfolio
5. Resource The following resources MUST be provided:
Implications 5.1. PC or workstation
5.2. Network cables and materials
5.3. Router/Wi-Fi/ wireless access point/repeater
5.4. Tools and test instruments
5.5. Appropriate software applications/programs
5.6. PPE
6. Context of 6.1. Assessment may be conducted in the workplace or in a simulated
Assessment environment

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UNIT TITLE : SET-UP COMPUTER SERVERS
UNIT CODE : ELC724333
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to set-up
computer servers for LANs and SOHO systems. It consists of
competencies to set-up user access and configures network services as
well as to perform testing, documentation and pre-deployment
procedures.

PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables

1. Set-up user access 1.1 User folder is created in accordance with

network operating system (NOS) features
1.2 User access level is configured based on NOS
features and established network access
policies/end-user requirements.
1.3 Security check is performed in accordance with
established network access policies/end-user
requirements.

2. Configure network services 2.1. Normal functions of server are checked in

accordance with manufacturer’s instructions
2.2. Required modules /add-ons are installed/updated
based on NOS installation procedures
2.3. Network services to be configured are confirmed
based on user/system requirements
2.4. Operation of network services are checked
based on user/system requirements
2.5. Unplanned events or conditions are responded to in
accordance with established procedures

3. Perform testing, documentation 3.1. Pre-deployment procedures is undertaken

and pre- deployment procedures based on enterprise policies and procedures
3.2. Operation and security check are undertaken based
on end-user requirements
3.3. Reports are prepared/completed according to
enterprise policies and procedures.

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RANGE OF VARIABLES

VARIABLE RANGE

1. Normal functions of server 1.1 no error on boot sequence

1.2 network connectivity

2. Network services 2.1 remote access

2.2 domain controller
2.3 web services
2.4 database services
2.5 proxy server
2.6 file, printer and other resources sharing

3. pre-deployment procedures 3.1 installation of application

3.2 populating database

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EVIDENCE GUIDE

1. Critical aspects of competency Assessment must show that the candidate:

1.1. Set-up user access
1.2. Configured network services
1.3. Performed testing, documentation and pre-
deployment procedures

2. Underpinning knowledge 2.1. Network operating system (NOS) features

2.2. Computer servers and functions
2.3. Types of Network services
2.4. User access level configuration
2.5. Network services configuration
2.5.1. configuring web services
2.5.2. configuring file sharing services
2.5.3. configuring print sharing services
2.6. Web applications/technologies
2.7. Setting-up client/user access and security
2.8. Setting-up and configuring servers
2.9. Installing and configuring modules/add-ons
2.10. Configuration of network services
2.11. Testing procedures
2.12. Pre-deployment procedures and practices
2.13. Enterprise policies and procedures
2.14. End user requirements
2.15. Enterprise policies and procedures
2.16. Documentation and making reports

3. Underpinning skills 3.1. Setting-up and configuring servers

3.2. Problem solving skills
3.3. Decision making skills
3.4. Reading and writing skills

4. Method of assessment The assessor may select any two of the following assessment
methods to objectively assess the candidate:
4.1. Practical Demonstration w/ oral questioning
4.2. Interview
4.3. Portfolio

5. Resource Implications The following resources MUST be provided:

5.1. PC or workstation network and server
5.2. Network operating system (NOS)
5.3. Network printer
5.4. Tools and test instruments
5.5. Appropriate software applications/programs

6. Context of Assessment 6.1. Assessment may be conducted in the workplace or in

a simulated environment

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UNIT TITLE : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS
UNIT CODE : ELC724334
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to
maintain and service computer systems and networks.

PERFORMANCE CRITERIA
ELEMENT
Italicized items are elaborated in the range of Variables

1. Plan and prepare for 1.1. Maintenance and/or Diagnosis of faults is planned and
maintenance and repair prepared in line with job requirements.
1.2. Tools, equipment and testing devices needed for
the maintenance are obtained and checked for correct
operation and safety
1.3. Materials necessary to complete the work are obtained in
accordance with established procedures and checked
against job requirements.
1.4. OHS policies and procedures are followed in line
with job requirements.
1.5. Computer systems and networks for maintenance
are checked against job/service order or instructions and
specifications.

2. Maintain computer systems 2.1. Appropriate personal protective equipment is

and networks used in line with standard procedures.
2.2. Normal function of computer systems and networks are
checked in accordance with manufacturer’s instructions.
2.3. Scheduled/periodic maintenance is performed in
accordance with manufacturer’s requirements.
2.4. Where necessary, needed repairs/replacements are made in
accordance with established procedures.
2.5. Unplanned events or conditions are responded to in
accordance with established procedures

3. Diagnose faults of computer 3.1. Appropriate personal protective equipment is used in

systems and networks line with standard procedures.
3.2. Faults or problems in the computer systems and
networks are diagnosed according to requirements and in
line with the standard procedures.
3.3. Contingency measures are managed and
implemented in accordance with established
procedures
3.4. Unplanned events or conditions are responded to in
accordance with established procedures

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 4. Rectify/correct defects in 4.1. Appropriate personal protective equipment is used in
computer systems and line with standard procedures.
networks 4.2. Defective components or parts are replaced or
corrected without damage to the surrounding
environment or services
4.3. Adjustments, if necessary are made in accordance with
established procedures
4.4. Unplanned events or conditions are responded to in
accordance with established procedures.

5. Inspect and test the 5.1. Final inspections are undertaken to ensure that the testing
computer systems and conducted on the device conforms with the
networks manufacturer’s instruction/manual
5.2. Computer systems and networks are
checked/tested to ensure safe operation.
5.3. OHS standards and 5S principles are followed
according to enterprise policies
5.4. Work site is cleaned and cleared of all debris and left in
safe condition in accordance with company procedures
5.5. Excess components and materials are disposed of based on
WEEE directives and 3Rs waste management program.
5.6. Report is prepared and completed according to
company requirements

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RANGE OF VARIABLES

VARIABLE RANGE
1. Tools Tools for: cutting, shaping, drilling, threading, tapping, finishing,
dismantling, and assembling. Tool set includes but not limited to:
1.1. Pliers (assorted)
1.2. Screw drivers (assorted)
1.3. Special tools
1.4. Soldering iron/gun
1.5. Wrenches
1.6. Utility knife/stripper
1.7. Hot air soldering station
1.8. LAN Tester
1.9. Crimping tools

2. Equipment and testing devices 2.1. Equipment includes but not limited to:
2.1.1. Maintenance bench
2.1.2. Power supply equipment
2.2. Testing devices include but not limited to:
2.2.1. Multi-meter
2.2.2. Calibrators
2.2.3. Signal generator
2.2.4. Oscilloscope
2.2.5. Appropriate software
3. Materials Includes but not limited to:
3.1. disks
3.2. Connectors
3.3. Adaptors
3.4. Wires and cables
3.5. Appropriate software
3.6. Computer storage media
4. OH & S policies and 4.1. OH & S guidelines
procedures 4.2. Philippine environmental standards
5. Computer systems and Includes but not limited to:
networks 5.1. Servers
5.2. peripherals
5.3. desktop computers
5.4. network devices
5.5. cables and connection
6. Personal protective equipment Includes but not limited to:
6.1. Goggles/glasses
6.2. Mask
6.3. Gloves
6.4. Anti-static wrist wrap
7. Maintenance 7.1. Software updates
7.2. Hard disk maintenance
7.3. File back-up/Restoration
8. Faults and problems 8.1. Network connectivity
8.2. Software issues
8.3. Hardware issues

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EVIDENCE GUIDE

1. Critical aspect of Assessment must show that the candidate:

competency 1.1 Planned and prepared for maintenance and repair.
1.2 Maintained computer systems and networks
1.3 Diagnosed faults of computer systems
1.4 Rectified/corrected defects in computer systems and networks
1.5 Inspected and tested the computer systems and networks
2. Underpinning Includes but not limited to:
knowledge 2.1 Planning and preparing for maintenance
2.2 Computer systems maintenance procedures
2.2.1 PC systems
2.2.2 Computer operations
2.2.3 Electronic fault findings
2.3 Use and operation of tools, instruments and testing devices
2.4 Occupational health and safety policies and procedures
2.5 Job service order forms or checklist
2.6 Problem solving in emergency situation
2.7 Procedures in maintenance scheduling
2.8 Preventive maintenance of computer system and network
2.8.1 Operating system update
2.8.2 Back-up scheduling
2.8.3 Creating restore point
2.8.4 Guarding against virus
2.8.5 Cleaning computer systems and networks
2.9 Diagnostic procedures
2.10 Identifying and isolating faults/problems
2.10.1 Diagnostic software utilities
2.10.2 Gathering of information
2.11 Accomplished forms
2.11.1 Diagnostic reports
2.11.2 Proposal reports
2.12 Defects in computer systems and networks
2.13 Troubleshooting and repair techniques
2.14 Problem solving in emergency situation
2.15 Corrective action
2.15.1 Hardware configuration
2.15.2 Software configuration
2.16 Testing methods and procedures
2.17 Documentation and making reports
2.18 Waste management
2.19 OHS standards and 5S principles
2.20 Practicing 3Rs – reduce, re-use, recycle/recover
2.21 3Rs environmental policies
2.22 Managing waste from electrical and electronic equipment (WEEE)

3. Underpinning 3.1 Reading skills required to interpret work instructions

skills 3.2 Communication skills needed to interpret and define work
procedures
3.3 Problem solving in emergency situation
3.4 Network Cabling
3.5 Connecting computers to wired and wireless LAN
3.6 Removing viruses from infected machines

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4. Method of The assessor must select two of the following assessment methods to objectively
assessment assess the candidate:
4.1 Observation with oral Questioning
4.2 Interview
4.3 Portfolio

5. Resource The following resources MUST be provided:

Implication 5.1 Tools
5.2 Computers and peripherals
5.3 Test instruments
5.4 Materials
5.5 PPE
5.6 Technical manuals

6. Context of Assessment may be conducted in the workplace or in a simulated environment

Assessment

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SECTION 3 TRAINING STANDARDS

These guidelines are set to provide the Technical and Vocational Education and Training
(TVET) providers with information and other important requirements to consider when designing
training programs for Computer Systems Servicing NC II.

3.1. CURRICULUM DESIGN

Course Title: COMPUTER SYSTEMS SERVICING NC Level: NC II

Training Hours: 40 Hours (Basic)
80 Hours (Common)
160 Hours (CORE)
------------------------------
280 Hours – TOTAL

Course Description:

This course is designed to develop & enhance the knowledge, skills, & attitudes of a
Computer Systems Service Technician, in accordance with industry standards. It covers the basic and
common competencies in addition to the core competencies such as to install and configure
computers systems, set-up computer networks and servers and to maintain and repair computer
systems and networks.

To obtain this, all units prescribed for this qualification must be achieved:

BASIC COMPETENCIES
(40 hours)

Assessment
Unit of Competency Learning Outcomes Methodology
Approach
1. Participate in 1.1 Obtain and convey workplace Group  Demonstration
workplace information. discussion  Observation
communication 1.2 Complete relevant work related  Interviews/
documents. Interaction
questioning
1.3 Participate in workplace
meeting and discussion.
2. Work in a team 2.1 Describe and identify team role Discussion  Demonstration
environment and responsibility in a team.  Observation
2.2 Describe work as a team Interaction
 Interviews/
member. questioning
3. Practice career 3.1 Integrate personal objectives Discussion  Demonstration
professionalism with organizational goals.  Observation
3.2 Set and meet work priorities. Interaction
 Interviews/
3.3 Maintain professional growth questioning
and development.
4. Practice 4.1 Identify hazards and risks. Discussion  Observation
occupational health 4.2 Evaluate hazard and risks Plant tour
 Interview
& safety 4.3 Control hazards and risks
4.4 Maintain occupational health Symposium
and safety awareness

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 COMMON COMPETENCIES
(80 hours)
Unit of Learning Outcomes Methodology Assessment
Competency Approach
1. Apply 1.1. Assess quality of received  Field trip  Demonstration
Quality materials  Symposium & questioning
Standards 1.2. Assess own work  Problem solving  Observation &
1.3. Engage in quality  Simulation questioning
improvement  Individualize  Third party
learning report
 On the job
training
2. Perform 2.1. Plan and prepare for task to be  Modular  Demonstration
Computer taken undertaken  Film showing & questioning
Operation 2.2. Input data into computer  Computer based  Observation &
2.3. Access information using training (e- questioning
computer learning)  Third party
2.4. Produce output/ data using  Project method report
computer system  On the job  Assessment of
2.5. Use basic functions of a training output product
www-browser to locate  Portfolio
information  Computer
2.6. Maintain computer based
equipment and systems assessment

3. Perform 3.1. Select measuring  Self- paced/  Written/Oral

Mensuratio n instruments modular examination
and 3.2. Carry out measurement  Demonstration  Practical
Calculation and calculation  Small group demonstration
3.3. Maintain measuring discussion
instruments  Distance
learning
4. Prepare and 4.1. Identify different kinds of  Lecture/  Written /oral
Interpret technical drawings demonstration  examinations
Technical 4.2. Interpret technical drawing  Dualized  Direct
Drawings 4.3. Prepare/make changes on training  observation
electrical/electronic schematic  Distance  Project method
and drawings learning  interview
4.4. Store technical drawings
and equipment/ instruments

5. Use Hand 5.1. Plan and prepare for task to be  Lecture /  Written/Oral
Tools undertaken Demonstration examination
5.2. Prepare hand tools  Distance  Practical
5.3. Use appropriate hand tools learning demonstration
and equipment  Film Showing  Observation &
5.4. Maintain hand tools questioning

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
6. Terminate 6.1 Plan and prepare for  Film Viewing  Demonstration
and Connect termination/connection of  Individualized and Questioning
Electrical electrical wiring/electronic Learning  Assessment of
wiring and circuits  Direct Student Output Product
Electronic 6.2 Terminate/connect electrical Laboratory
Circuit wiring/electronic circuits Experience
6.3 Test termination/ connection of  On-the-Job
electrical wiring Training
/electronics circuits  Project Method

7. Test 7.1 Determine criteria for testing  Film Viewing  Demonstration

electronic electronics components  Individualized and Questioning
components 7.2 Plan an approach for Learning  Assessment of
component testing  Direct Student Output Product
7.3 Test components Laboratory
7.4 Evaluate the testing process Experience
 On-the-Job
Training
 Project Method

CORE COMPETENCIES
(160 hours)

Unit of Assessment
Learning Outcome Methodology
Competency Approach
1. Install and 1.1. Assemble computer  Lecture  Written
configure hardware  Discussion examination
computer 1.2. Install operating system and  Practical
systems  Demonstration
drivers for peripherals/ devices. examination
 Viewing
1.3. Install the computer
multimedia
application software
1.4. Conduct testing and
documentation

2. Set-up 2.1. Install network cables  Lecture  Written

computer 2.2. Set network configuration  Discussion examination
networks  Practical
2.3. Set router/Wi-Fi/ wireless  Demonstration
access point/repeater examination
 Viewing
configuration
multimedia
2.4. Inspect and test the
configured computer
networks

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3. Set-up 3.1. Set-up user access  Lecture  Written
Computer 3.2. Configure network services  Discussion examination
Servers  Practical
3.3. Perform testing,  Demonstration
documentation and pre- examination
 Viewing
deployment practices
multimedia

4. Maintain 4.1. Plan and prepare for  Lecture  Written

and repair maintenance and repair  Discussion examination
computer 4.2. Maintain computer systems  Practical
systems  Demonstration
and networks examination
and  Viewing
4.3. Diagnose faults of computer
networks multimedia
systems
4.4. Rectify/correct defects in
computer systems
4.5. Inspect and test the computer
systems and networks

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3.2. TRAINING DELIVERY

The delivery of training should adhere to the design of the curriculum. Delivery should
be guided by the 10 basic principles of the competency-based TVET.
 The training is based on curriculum developed from the competency
standards;
 Learning is modular in its structure;
 Training delivery is individualized and self-paced;
 Training is based on work that must be performed;
 Training materials are directly related to the competency standards and the
curriculum modules;
 Assessment is based in the collection of evidence of the performance of work to
the industry required standard;
 Training is based both on and off-the-job components;
 Allows for recognition of prior learning (RPL) or current competencies;
 Training allows for multiple entry and exit; and
 Approved training programs are nationally accredited.

The competency-based TVET systems recognizes various types of delivery modes, both
on and off-the-job as long as the learning is driven by the competency standards specified by
the industry. The following training modalities may be adopted when designing training
programs:
 The dualized mode of training delivery is preferred and recommended. Thus programs
would contain both in-school and in-industry training or fieldwork components.
Details can be referred to the Dual Training System (DTS) Implementing Rules and
Regulations.
 Modular/self-paced learning is a competency-based training modality wherein the
trainee is allowed to progress at his own pace. The trainer facilities the training
delivery.
 Peer teaching/mentoring is a training modality wherein fast learners are given the
opportunity to assist the slow learners.
 Supervised industry training or on-the-job training is an approach in training designed
to enhance the knowledge and skills of the trainee through actual experience in the
workplace to acquire a specific competencies prescribed in the training regulations.
 Distance learning is a formal education process in which majority of the instruction
occurs when the students and instructors are not in the same place. Distance learning
may employ correspondence study, or audio, video or computer technologies.

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3.3. TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the following
requirements:

 Can communicate either oral and written;

 Must pass the trainability/aptitude test.

This list does not include specific institutional requirements such as educational
attainment, appropriate work experience, and others that may be required of the trainees by the
school or training center delivering the TVET program.

3.4. LIST OF TOOLS, EQUIPMENT AND MATERIALS

COMPUTER SYSTEMS SERVICING – NC II

Recommended list of tools, equipment and materials for the training of 25 trainees for
Computer Systems Servicing – NC II

QUANTITY * TOOLS
10 pieces Screwdriver (standard)
10 pieces Screwdriver (Philips)
10 pieces Long nose pliers
10 pieces Mechanical pliers
10 sets Allen wrench
10 pieces Crimping tools
10 pieces Soldering iron
10 pieces Solder sucker
5 pieces Wire stripper
1 unit Portable electric hand drill
1 set Drill bit
5 sets Precision screw drivers
10 pcs Anti-static devices
5 pcs Flash light/Head mounted light
* Minimum quantity recommended for a Class size of 25 trainees

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 QUANTITY * EQUIPMENT
26 units Desktop Computer
10 Laptop computer/Netbook
10 Computers for server
10 Server cabinet/Frame
20 pcs Patch panel (48-ports)
10 sets Working tables
1 unit Internet subscription (at least 2 MBPS)
10 units Uninterruptible Power Supply (UPS)
10 unit Hub / Switch
2 units Managed switch
1 Network controller
11 ADSL Router with Wi-Fi
10 Wireless Access Point
1 unit PC Video camera
2 units External optical drive
1 unit USB External HD
1 unit Network External HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 pieces Flash disk / Memory stick
10 units Electronic tester VOM
5 units LAN Cable tester
* Minimum quantity recommended for a Class size of 25 trainees

QUANTITY MATERIALS
400 pcs. RJ 45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
1 lot Fastener

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TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013
 1 spool Filler (lead-free)
8 pcs Fiber optic cable 2 meters (terminated)

QUANTITY INSTALLERS / SOFTWARE

26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary software)

26 Anti-virus (license for proprietary software)

5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software
 NOTE: For free Open source systems users - Institutions should own at least one (1)
valid license for the following: Desktop OS, Network OS, Office Productivity
Software and Antivirus.

QUANTITY RESOURCES / MANUALS

26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
1 lot Assorted Computer book, PC Magazines and journals

3.5. TRAINING FACILITIES

The Computer Systems Service Workshop must be in an infrastructure facility that is

generally accepted to industry standards and practice. Based on class size of minimum of 25
student/trainees the space requirements for the teaching/ learning and circulation areas are
as follows:

TEACHING / SIZE AREA TOTAL AREA

LEARNING AREAS (in METER) (in Sq. Meters) (in Sq. Meters)
 laboratory
and/or lecture 6x8 48 48
area
 storage area 2x2 4 4
 learning
4x5 20 20
resource center
 equipment
20 20
circulation area
Total Workshop Area: 92

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3.6. TRAINERS QUALIFICATION

COMPUTER SYSTEMS SERVICING – NC II

TRAINERS QUALIFICATION (TQ II)

 Holder of National TVET Trainer’s Certificate (NTTC) Level 1

 *Must have at least 2 years relevant job/industry experience

*Optional. Only when required by the hiring institution.

3.7 INSTITUTIONAL ASSESSMENT

Institutional assessment is undertaken by trainees to determine their achievement of

units of competency. A certificate of achievement is issued for each unit of competency.

As a matter of policy, graduates of programs registered with TESDA under these

training regulations are required to undergo mandatory national competency assessment upon
completion of the program.

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SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS

4.1 To attain the National Qualification of Computer Systems Servicing NC II, the
candidate must demonstrate competence in all units listed in Section 1. Successful
candidates shall be awarded a National Certificate signed by the TESDA Director
General.

4.2 The qualification of Computer Systems Servicing NC II may be attained

through:
4.2.1 Accumulation of Certificates of Competency (COCs) in all the
following units of competencies:

4.2.1.1 Install and configure computer systems

4.2.1.2 Set-up computer networks
4.2.1.3 Set-up computer servers
4.2.1.4 Maintain and Repair Computer Systems and Networks

Successful candidates shall be awarded a Certificate of Competency

(COC) in each of the core units.

Upon accumulation and submission of all COCs acquired for the relevant units of
competency comprising a qualification, an individual shall be issued the corresponding
National Certificate.

4.3 For individuals, who already possess National Certificate (NC) or Certificate of
Competency (COC) along Computer Hardware Servicing NC II –
4.3.1. Portfolio assessment is applicable for COC #1, COC #2 and COC #4, provided
the candidate is already employed and has related experience for the past
three (3) years or more along the qualification. However, if the assessor finds
the evidences presented inadequate, he may still require the candidate to
undergo the practical demonstration or present other evidences in the form
of Demonstration, Third Party Report, etc. depending on the need for
supplementary evidences.
4.3.2. Candidates are required to take assessment for COC #3 – “Set-up computer
servers”.

4.4 Assessment shall focus on the core units of competency. The basic and common units
shall be integrated or assessed concurrently with the core units.

4.5 The following are qualified to apply for assessment and certification:
4.5.1. Graduate of formal, non-formal, and informal including enterprise- based
training programs.
4.5.2. Experienced workers (wage employed or self employed)

4.6 The guidelines on assessment and certification are discussed in detail in the Procedures
Manual on Assessment and Certification and Guidelines on the Implementation of the
Philippine TVET Qualification and Certification System (PTQCS).

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 ANNEX A COMPETENCY MAP
BASIC COMPETENCIES
Receive and Respond to
Demonstrate Work Participate in Workplace Work in a Team Practice Career
workplace communication Work with Others
Values Communication Environment Professionalism

Practice occupational Practice Housekeeping Lead Workplace Develop and Practice Solve Problems Related to
Health and Safety Lead Small Team
Procedures (5S) Communication Negotiation Skills Work Activities
Procedures
Use Mathematical Apply Problem Solving
Use Relevant Utilize Specialist Develop Team and Collect, Analyze and
Concepts and Techniques Techniques in the
Technologies Communication skills Individual Organize Information
Workplace
Promote Environmental
Plan and Organize Work Protection

COMMON COMPETENCIES
Perform Computer Perform Mensuration and Prepare and Interpret Terminate and Connect
Use Hand Tools Electrical Wiring and
Apply Quality Standards Operations Calculation Technical Drawing
Electronic Circuits
Maintain and Repair Test Electronic /
Electronic Systems and Electromechanical
Components Components and Devices

CORE COMPETENCIES
Start-up and Diagnose and
Calibrate Configure Loop Check Maintain and Repair
Install Instrumentation Commissioning Troubleshoot
Instrumentation and Instrumentation and Instrumentation and Instrumentation and
and Control Devices Instrumentation and Instrumentation
Control Devices Control Devices Control Devices Control Devices
Control Devices Control Systems
Diagnose and
Calibrate and Configure Configure and Apply Maintain and Repair Commission
Install Mechatronic Troubleshoot Service and Repair
Mechatronic Devices Mechatronic Software Mechatronic (Industrial Mechatronic (Industrial
Devices Mechatronic (Industrial Domestic Appliances
Programs Automation) Systems Automation) Systems
Automation) Systems
Diagnose and
Service and Repair Service and Repair
Service and Repair Install Computer Configure Computer Troubleshoot Maintain Computer
Audio Systems and Consumer Video
Business Machines Systems and Networks Systems and Networks Computer Systems Systems and Networks
Products Systems and Products and Networks
Maintain and
Install and
Set-up Computer Set-up Computer Repair Computer
Configure
Networks Servers Systems and
Computer Systems
Networks

Qualification for CSS NC II 64

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DEFINITION OF TERMS

GENERAL

1) Certification - is the process of verifying and validating the competencies of a person

through assessment
2) Certificate of Competency (COC) – is a certification issued to individuals who pass
the assessment for a single unit or cluster of units of competency
3) Common Competencies - are the skills and knowledge needed by all people
working in a particular industry
4) Competency - is the possession and application of knowledge, skills and attitudes to
perform work activities to the standard expected in the workplace
5) Competency Assessment - is the process of collecting evidence and making
judgments on whether competency has been achieved
6) Competency Standard (CS) - is the industry-determined specification of
competencies required for effective work performance
7) Context of Assessment - refers to the place where assessment is to be conducted or
carried out
8) Core Competencies - are the specific skills and knowledge needed in a particular area of
work - industry sector/occupation/job role
9) Critical aspects of competency - refers to the evidence that is essential for
successful performance of the unit of competency
10) Elective Competencies - are the additional skills and knowledge required by the
individual or enterprise for work
11) Elements - are the building blocks of a unit of competency. They describe in
outcome terms the functions that a person performs in the workplace.
12) Evidence Guide - is a component of the unit of competency that defines or identifies the
evidences required to determine the competence of the individual. It provides information on
critical aspects of competency, underpinning knowledge, underpinning skills, resource
implications, assessment method and context of assessment
13) Level - refers to the category of skills and knowledge required to do a job
14) Method of Assessment - refers to the ways of collecting evidence and when, evidence
should be collected
15) National Certificate (NC) – is a certification issued to individuals who achieve all the
required units of competency for a national qualification defined under the Training
Regulations. NCs are aligned to specific levels within the PTQF
16) Performance Criteria - are evaluative statements that specify what is to be assessed and
the required level of performance

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 17) Qualification - is a cluster of units of competencies that meets job roles and is significant in
the workplace. It is also a certification awarded to a person on successful completion of a
course in recognition of having demonstrated competencies in an industry sector
18) Range of Variables - describes the circumstances or context in which the work is to be
performed
19) Recognition of Prior Learning (RPL) – is the acknowledgement of an individual’s skills,
knowledge and attitudes gained from life and work experiences outside registered training
programs
20) Resource Implications - refers to the resources needed for the successful performance of
the work activity described in the unit of competency. It includes work environment and
conditions, materials, tools and equipment
21) Basic Competencies - are the skills and knowledge that everyone needs for work
22) Training Regulations (TR) – refers to the document promulgated and issued by TESDA
consisting of competency standards, national qualifications and training guidelines for
specific sectors/occupations. The TR serves as basis for establishment of qualification and
certification under the PTQF. It also serves as guide for development of competency-based
curricula and instructional materials including registration of TVET programs offered by
TVET providers
23) Underpinning Knowledge - refers to the competency that involves in applying
knowledge to perform work activities. It includes specific knowledge that is essential to the
performance of the competency
24) Underpinning Skills - refers to the list of the skills needed to achieve the elements and
performance criteria in the unit of competency. It includes generic and industry specific
skills
25) Unit of Competency – is a component of the competency standards stating a specific key
function or role in a particular job or occupation; it is the smallest component of achievement
that can be assessed and certified under the PTQF

SECTOR SPECIFIC
1. Computer System - The complete computer made up of the CPU, memory and related
electronics (main cabinet), all the peripheral devices connected to it and its operating system.
Computer systems fall into two broad divisions: clients and servers. Client machines fall into
three categories from low to high end: laptop, desktop and workstation. Servers range from
small to large: low-end servers, midrange servers and mainframes.
2. Computer Network, or simply a Network, is a collection of computers and other hardware
interconnected by communication channels that allow sharing of resources and information.
Where at least one process in one device is able to send/receive data to/from at least one
process residing in a remote device, then the two devices are said to be in a network. It is a
group of devices connected to each other. Networks may be classified into a wide variety of
characteristics, such as the medium

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 used to transport the data, communications protocol used, scale, topology, benefit, and
organizational scope.
3. Configuration - The makeup of a system. To "configure" is to choose options in order to
create a custom system. "Configurability" is a system's ability to be changed or customized.
4. Connector - Any plug and socket that links two devices together. Although taken for granted
and rarely in the limelight, connectors are a huge industry, and the quality of these components
is more critical than most people would imagine. When not designed or constructed properly,
they often become the weakest element in an electronic system.
5. Display Adapter - A plug-in card in a desktop computer that converts the images created in
the computer to the electronic signals required by the monitor. It determines the maximum
resolution, refresh rate and number of colors that can be displayed, which the monitor must
also be able to support. On many PC motherboards, the display adapter circuits are built into
the chipset, and an AGP or PCI card is not required.
6. Expansion Board - A printed circuit board that plugs into an expansion slot and
extends the computer's capability to control a peripheral device. All the boards (cards) that
plug into a computer's bus are expansion boards, such as display adapters, disk
controllers, network adapters and sound cards.
7. Expansion Bus - An input/output bus typically comprised of a series of slots on the
motherboard. Expansion boards (cards) are plugged into the bus. ISA and PCI are the
common expansion buses in a PC.
8. Graphical User Interface - A graphics-based user interface that incorporates movable
windows, icons and a mouse. The ability to resize application windows and change style and
size of fonts are the significant advantages of a GUI vs. a character-based interface. GUIs
have become the standard way users interact with a computer, and the major GUIs are the
Windows and Mac interfaces along with Motif for Unix and the GNOME and KDE interfaces
for Linux.
9. LAN - a local area network (LAN) is a computer network that interconnects computers in a
limited area such as a home, school, computer laboratory, or office building using network
media. The defining characteristics of LANs, in contrast to wide area networks (WANs),
include their usually higher data-transfer rates, smaller geographic area, and lack of a need for
leased telecommunication lines.
10. Motherboard - Also called the "system board," it is the main printed circuit board in an
electronic device, which contains sockets that accept additional boards. In a desktop
computer, the motherboard contains the CPU, chipset, PCI bus slots, AGP slot, memory
sockets and controller circuits for the keyboard, mouse, disks and printer. It may also have
built-in controllers for modem, sound, display and network, obviating the need to plug in a
card.
11. Networks – see Computer Network.
12. Operating System - The master control program that runs the computer. The first program
loaded when the computer is turned on, its main part, the "kernel," resides in memory at all
times. The operating system sets the standards for all application programs that run in the
computer. The applications "talk to" the operating system for all user interfaces and file
management operations.

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13. Peripheral -Any hardware device connected to a computer, such as a monitor, keyboard,
printer, disk, tape, graphics tablet, scanner, joy stick, paddle or mouse
14. Server - A computer system in a network that is shared by multiple users. Servers come in all
sizes from x86-based PCs to IBM mainframes. A server may have a keyboard, monitor and
mouse directly attached, or one keyboard, monitor and mouse may connect to any number of
servers via a KVM switch. Servers may be also be accessed only through a network connection
as well.
15. Sound Card - Also called a "sound board" or "audio adapter," it is a computer expansion
board that records and plays back sound, providing inputs from a microphone or other sound
source and outputs to speakers or an external amplifier. The de facto standard for sound card
compatibility in PCs is Creative Labs' Sound Blaster.
16. User Interface - All graphics based today, the user interface includes the windows, menus
and method of interaction between you and the computer. Prior to the Mac, Windows and
Motif (UNIX) interfaces, all interaction was based on commands entered by the user.
Operating systems may support optional interfaces and allow a new shell, or skin, to be used
instead.
17. Virus - Software used to infect a computer. After the virus code is written, it is buried within
an existing program. Once that program is executed, the virus code is activated and attaches
copies of itself to other programs in the system. Infected programs copy the virus to other
programs.
18. WAN - a Wide Area Network (WAN) is a network that covers a broad area (i.e., any
telecommunications network that links across metropolitan, regional, or national boundaries)
using private or public network transports. Business and government entities utilize WANs to
relay data among employees, clients, buyers, and suppliers from various geographical
locations. In essence, this mode of telecommunication allows a business to effectively carry out
its daily function regardless of location
19. WEEE Directives - the prevention of waste electrical and electronic equipment (WEEE),
and in addition, the reuse, recycling and other forms of recovery of such wastes so as to reduce
the disposal of waste. It also seeks to improve the environmental performance of all operators
involved in the life cycle of electrical and electronic equipment, e.g. producers, distributors
and consumers and in particular those operators directly involved in the treatment of waste
electrical and electronic equipment.

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 ACKNOWLEDGEMENTS

The Technical Education and Skills Development Authority (TESDA) wishes to extend
gratitude and appreciation to the many representatives of business, industry, academe and
government agencies and labor groups who donated their time and expertise to the development
and validation of these Training Regulations.

FOR THE REVIEW / REVISION STAGE

 THE TECHNICAL EXPERT COMMITTEE ( 2012-2013)

ENGR. ALEX S.E. SY - Chairperson MR. VICTOR GRUET - Member

President, CATIA Foundation, Inc. President, Proprietor, Symphony IT Consulting Secretary,
Electronic Industries Association of the Electronics Industries Association of the
Philippines, Inc. (EIAPI) Philippines, Inc. (EIAPI)

ENGR. EMMANUEL G. GONZALES - Member MR. SEVERINO BURGOS - Member

Academic Director INFOTECH Supervising TESD Specialist TTCTCE

MR. JULFORD ABASOLO – Member

Supervising TESD Specialist TTCTCE

 THE PANEL EXPERT ( VALIDATION)

ENGR. RONALDO B. RACELIS MR. JAY J. CRISOSTOMO

Deputy Program Director, Technology Trainer, Computer Systems INFOTECH
Asian College (formerly ACSAT)

ENGR. EMMANUEL G. GONZALES MR. EDWIN MENDOZA

Academic Director INFOTECH CATIAFI / ATI

MS. LUZ D.G. GALANG

Trainer TTCTCE

 ELECTRONIC INDUSTRIES ASSOCIATION OF THE PHILIPPINES, INC.

 THE TESDA BOARD - STANDARDS SETTING AND SYSTEMS DEVELOPMENT

COMMITTEE

 THE MANAGEMENT AND STAFF OF TESDA SECRETARIAT

 Qualifications and Standards Office (QSO)

 Competency Assessment and Certification Office (CACO)

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