Behaviour

Based Safety
 The BBS Process

01
An initial survey of the workplace is done by a team
04
Three to Five years of incident data/ inspection/
of consultants to understand the level of safety audit reports are extracted and studied for
culture. behaviours that needs to be changed.

02
A team of top level managers and department
05
100% of all managers, supervisors and workers
heads is created (the core team). are given an induction on the BBS process.

03
This team is trained in ‘Safety Leadership’. It is
06
The core team then selects safety observers
essential to gain top management commitment for from amongst the first line supervisors to receive
this program and it starts with Leaders themselves in-depth training. The ratio observers v/s
analyzing their own behaviour. workers could be 1:30.

3
 The BBS Process

07
Consultants train the observers in observation,
10
After a period of two months the consultant again
feedback and reinforcement techniques and in filling retrain the observers and close any gaps in
up the critical behaviour checklist. understanding the observation process.

08
The observers carryout observations as per a
11
The core committee meets periodically and reviews
defined schedule and provide the core team with the status and progress.
measurements on safe v/s unsafe behaviours.

09
Initial measurements will provide the current status
12
The success of the program is gauged from the
of unsafe behaviours, which the core team can increase in safe behaviour, a decrease in unsafe
analyze and set measureable targets, for e.g. behaviour and subsequently a decrease in
increasing wearing of safety goggles from 50% to undesirable events.
80% within 4 weeks.
4
 The BBS Process

Step 12
Step 11 Closing of

Mandays
Step 4 Step 10 Observation registrations by company Handholding

2x2
Data Collection and
Step 9 Retraining of NIST Consultants will continue to
Analysis Step 8 Observers handhold
Analysis of data
NIST for a period of 3 months
1 Manday

Step 7 Intervention-
Step 3 Offline
Training of
Top Management observers
training
Step 6
Step 2
Step 5 Selection of
Creation of Core
observers
Team BBS Induction
Mandays
Audit

Step 1 2 batches per

2x2

day (25
Report within 7 participants
working days each)
Steps

Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12

Months
5
The BBS Process

The audit looks at the following elements to gauge the cultural maturity of the organization
1
1. Leadership and Top Management Commitment.
2. Risk Management.
An initial audit of the 3. Procedures and Processes.
workplace is done by a 4. Training.
team of consultants to
understand the level 5. Incident Management
of safety culture.
6. Workers Involvement and Participation

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The BBS Process

The Evidence will be gathered using the techniques of :

1. Documentation
1 2. Interview and
3. Observation

• The audit is ‘checklist based’, which is customized to the organizations requirements.

An initial audit of the
• Each parameter in the checklist will be scored between 1 to 5.
workplace is done by a • Each element rating will be then averaged out to give the organizational score.
team of consultants to
understand the level Emerging 1 Safety is not seen as a key business risk. Safety department is perceived to be primarily responsible for safety
of safety culture. Managing 2 Accidents seen as preventable and as a business risk

Involving 3 Accident rates are low and performance is actively monitored

Cooperating 4 Safety is proactively measured and majority of the staff believe safety is important

Conitnually Impproving 5 Safety is a core value. Considerable efforts are put in promoting Health and Safety.

0 2 4 6

Culture Level Interpretation & Score 7

The BBS Process

Post audit, a report will be presented with individual element scores and overall organizational score.
It is required for the organization to Score 3 and above to successfully implement the BBS process
1
Reports will also have recommendations, which the organization can implement to further improve their score.
Following is the snapshot of the report:
An initial audit of the
6
workplace is done by a
team of consultants to 5
understand the level 5
4
of safety culture.
3
2 3

1
0
Facility Compliance Data
8
 The BBS Process
Leadership and Top Management 3.55 Risk Management Procedures and Processes
Commitment 3.00
5 5 5 5 5 5
5 4 2.50 4
4 4 4 4
4
3 3 3 3 3
3 3 3
2 2 2 2
2 2
1 2
1 1
1 1
0
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11
0 0
Leadership and Top Management Commitment Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Average Risk Management Average Procedures and Processes Average

Training Incident Management Workers involvement and

5
5 5 2.57 participation
4 3.00
4 3.00 4 5
4
3 3 3 3 4
3 3 3
2 2 3
2 2 2
2
1 1
1 1 1

0 0 0
Q1 Q2 Q3 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q1 Q2 Q3

Training Average Incident Management Average Workers involvement and participation Average
9
The BBS Process

2
NIST Consultants will work closely with the site management team and create a core team which will be responsible
for the BBS Implementation process.
Creation of the core 1. Roles and responsibilities will be discussed, decided and freezed.
team
2. A timeline for the implementation is decided upon.
3. A regular meeting and reporting schedule is decided.

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The BBS Process

Following are the learning outcomes of the training. The training duration is ONE day.

3
--- 1 --- --- 2 --- --- 3 --- --- 4 ---

Top Management, i.e,

plant head, Understand the concepts of
Recognize the importance Understand different
department heads are Better understand what behaviour and what you as
of Leadership for improving leadership styles and it
trained is ‘Safety influences your own and a Leader can do to influence
Health and Safety impact on team
Leadership’ others’ behaviour it so as to achieve safety
Performance/ Culture performance
improvements

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The BBS Process

NIST consultants along with members of the core team go through 3 to 5 years of incident data and establish a BASE
Data collection and
analysis DATA against which future improvement through the BBS process can be benchmarked against.

12
The BBS Process

This training creates general awareness amongst all in the organization about the launch of BBS.
5 The training consists of a TWO HOUR module and aims at creating awareness and removing misconceptions
especially among workers regarding the process of Observations and Feedbacks
The Learning Outcomes of this Induction module are as follows:
Induction training for
1. Understand what is BBS.
all Managers,
Supervisors and 2. Understand, how unsafe acts leads to incidents
workers
3. Understand, what is the role of observers and why they are doing it.
4. Understand how good behaviour is a pre requisite for building Total Safety Culture.

(Note: Trainings are organized both in Hindi and in English).

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The BBS Process

6
NIST consultants will work with the core team to identify potential observers.
Observers are selected as a ratio of the total workforce.
Selection of team of
observers.
Employees from all level are encouraged to become observers.
All departments and shifts need to have representation.

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The BBS Process

The NIST consultants train the observers extensively in the classroom as well as conduct practical observation
session on the workshop. Following are the learning outcomes:
7
1. Understand what is Human Behaviour and how it affects the Safety Performance and Safety Culture of an
organization.

Intensive training of 2. Understanding workplace hazards. A total of around 20 common workplace hazards are discussed in depth.
the observers 3. Understand what are the Organizational, Job and Individual factors acting on Human Behaviour.
4. Understand how to identify Unsafe Acts and the consequences it can lead to.
5. Understand how to make Observations on the Shop Floor and fill up the checklist.
6. Understand how to give Constructive and Positive feedback.

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 Feedback
BBSO Feedback is provided to let employees
know how they are doing

3 Reinforce
Observe and
Record Positive reinforcement is delivered
Safe behaviors are counted 2 4 when improvements are made and
to see how frequently they when people are doing work in a
occur safe manner

Pinpoint
Evaluate
Critical Safe behaviors
are identified or 1 5 Evaluate how the process is
running and adjust ensure
pinpointed
maximum results

Steps in BBSO
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The BBS Process

8
The core committee decides on the locations where observations can start and the schedule of observations.
Accordingly observers start recording the observations and updating the checklist.
Conducting
observations at
NIST back end team and consultants will be available on call or through video conferencing for doubts or hurdles
defined intervals and faced by the observers.
schedules

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The BBS Process

The initial measurements carried out for a period of 4 to 6 weeks are analysed.
Critical Unsafe Behaviours are identified and target is set for improvement.
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1. For e.g. If, not anchoring harness correctly or not wearing harness correctly is a behaviour identified as critical
due to the frequency of the unsafe act and due to consequences been HIGH, the core team can decide to

Analysis of initial data concentrate on the same and decide on a target to reduce the same.
and setting internal 2. The target could be: 50% reduction in harness related Unsafe Acts in the next 4 weeks
improvement targets

NIST consultants are present for the meeting and provide support to the observers in identifying and improving the
targeted behaviour.

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The BBS Process

10
NIST consultant visit the plant to look at the progress achieved and to retrain the Observers
This retraining helps in:
Retraining of the 1. Clearing further doubts in the minds of the Observers.
observers
2. Ensuring that the process is implemented correctly and the desired results are achieved.
3. Any new observers identified by the management could also receive training.

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The BBS Process

11
1. The core team meets regularly and analysis the data.
2. NIST consultants visit once in a month for the next THREE months to follow up on the progress and suggest on
The observations
continue and results
any corrections if required.
are collated and 3. The hand holding from NIST closes at this Stage
achievements
celebrated

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The BBS Process

12 1. The Organization continues with the process to get better results

2. The core team continues with their meetings.
3. Targets once achieved are revised further.
The organization
continues with the
4. More Categories of Unsafe Acts are targeted for improvement.
process 5. Workers themselves start identifying Unsafe Acts amongst their peers and Stop and Improve it.
6. The Organization achieves TOTAL SAFETY CULTURE.

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Thank You
NIST Institute Private Limited
9384663536
[email protected]
https://www.nistinstitute.com/