Pulse Secure Client

Error Messages Guide

Published February 2020

Document Version 1.1.1
 Pulse Secure Client Error Message Guide

Pulse Secure, LLC

2700 Zanker Road, Suite 200
San Jose, CA 95134

This product includes the Envoy SNMP Engine, developed by Epilogue Technology, an Integrated Systems
Company. Copyright © 1986-1997, Epilogue Technology Corporation. All rights reserved. This program and its
documentation were developed at private expense, and no part of them is in the public domain.

This product includes memory allocation software developed by Mark Moraes, copyright © 1988, 1989, 1993,
University of Toronto.

This product includes FreeBSD software developed by the University of California, Berkeley, and its contributors.
All of the documentation and software included in the 4.4BSD and 4.4BSD-Lite Releases is copyrighted by the
Regents of the University of California. Copyright © 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994.
The Regents of the University of California. All rights reserved.

GateD software copyright © 1995, the Regents of the University. All rights reserved. Gate Daemon was
originated and developed through release 3.0 by Cornell University and its collaborators. Gated is based on
Kirton’s EGP, UC Berkeley’s routing daemon (routed), and DCN’s HELLO routing protocol. Development of Gated
has been supported in part by the National Science Foundation. Portions of the GateD software copyright ©
1988, Regents of the University of California. All rights reserved. Portions of the GateD software copyright ©
1991, D. L. S. Associates.

This product includes software developed by Maker Communications, Inc., copyright © 1996, 1997, Maker
Communications, Inc.

Pulse Secure, Pulse and Steel-Belted Radius are registered trademarks of Pulse Secure, LLC. in the United States
and other countries. The Pulse Secure Logo, the Pulse logo, and PulseE are trademarks of Pulse Secure, LLC. All
other trademarks, service marks, registered trademarks, or registered service marks are the property of their
respective owners.

Pulse Secure assumes no responsibility for any inaccuracies in this document. Pulse Secure reserves the right to
change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Pulse Secure or components thereof might be covered by one or more of the
following patents that are owned by or licensed to Pulse Secure: U.S. Patent Nos. 5,473,599, 5,905,725,
5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899,
6,552,918, 6,567,902, 6,578,186, and 6,590,785.

Pulse Connect Secure Getting Started Guide for PSA Series and MAG Series Appliances

The information in this document is current as of the date on the title page.

END USER LICENSE AGREEMENT

The Pulse Secure product that is the subject of this technical documentation consists of (or is intended for use
with) Pulse Secure software. Use of such software is subject to the terms and conditions of the End User License
Agreement (“EULA”) posted at https://www.pulsesecure.net/support. By downloading, installing or using such
software, you agree to the terms and conditions of that EULA.

© 2020 by Pulse Secure, LLC. All rights reserved 2

 Pulse Secure Client Error Message Guide

Revision History
The following table lists the revision history for this document.

Revision Date Description

1.1.1 February 2020 Cosmetic Changes
1.1 January 2020 Updated Detailed Connection Status Messages section.
1.0 April 2019 No documentation update for Release 9.1R1.

© 2020 by Pulse Secure, LLC. All rights reserved 3

 Pulse Secure Client Error Message Guide

Contents
REVISION HISTORY .......................................................................................................................................................................3
REQUESTING TECHNICAL SUPPORT ............................................................................................................................................5
OVERVIEW ......................................................................................................................................................................................6
PULSE SECURE CLIENT ERROR MESSAGES .................................................................................................................................6
PULSENETWORKSTATE ERROR MESSAGES .................................................................................................................................13
DETAILED CONNECTION STATUS MESSAGES ..............................................................................................................................14

© 2020 by Pulse Secure, LLC. All rights reserved 4

 Pulse Secure Client Error Message Guide

Requesting Technical Support

Technical product support is available through the Pulse Secure Global Support Center (PSGSC). If you have a
support contract, then file a ticket with PSGSC.
• Product warranties—For product warranty information, visit https://www.pulsesecure.net
• Find product documentation: https://www.pulsesecure.net/techpubs/
• Find solutions and answer questions using our Knowledge Base: https://www.pulsesecure.net/support

Opening a Case with PSGSC

You can open a case with PSGSC on the Web or by telephone.

• Use the Case Management tool in the PSGSC at https://www.pulsesecure.net/support.
• Call Phone: 1-844-751-7629 (Toll Free, US).

For international or direct-dial options in countries without toll-free numbers, see

https://www.pulsesecure.net/support

© 2020 by Pulse Secure, LLC. All rights reserved 5

 Pulse Secure Client Error Message Guide

Overview
This document lists all the Pulse client error messages.
You can customize these messages by using the Pulse Secure Branding Tool, BrandPackager, which is
available on the Pulse software downloads page of https://www.pulsesecure.net/support.

Pulse Secure Client Error Messages

Error Code Category/ Type of Error Description

1300 kMsgEapAMErrGeneralFailure General Failure. Try the operation again. If the problem persists,

contact your network administrator.

1301 kMsgEapAMErrTimeout Timeout. The operation exceeded the time limit. Try the operation

again.

1302 kMsgEapAMErrIncomplete Authentication not completed. Try the operation again. If the

problem persists, contact your network administrator.

1303 kMsgEapAMErrParseFailure Error in format of received messages. Try the operation again. If the

problem persists, contact your network administrator.

1304 kMsgEapAMErrNoCredentials Client credentials were not available. Try the operation again. If the

problem persists, contact your network administrator.

1305 kMsgEapAMErrInternalFailure Unknown error. Try the operation again. If the problem persists,

contact your network administrator.

1306 kMsgEapAMErrProtocolFailure Protocol error in received messages. Try the operation again. If the

problem persists, contact your network administrator.

1307 MsgEapAMErrClientReject Server not authenticated. Try the operation again. If the problem

persists, contact your network administrator.

1308 MsgEapAMErrServerReject Authentication rejected by server. Try the operation again. If the

problem persists, contact your network administrator.

1309 kMsgEapAMErrAuthenticationFailure Authentication failure. Try the operation again. If the problem

persists, contact your network administrator.

1310 kMsgEapAMErrTlsHandshakeFailrure TLS handshake failure. Try the operation again. If the problem

persists, contact your network administrator.

1311 kMsgEapAMErrNoUserCertificate User certificate not available. Try the operation again. If the problem

persists, contact your network administrator.

1312 kMsgEapAMErrNoAgreedMethod Client and server could not agree on authentication method. Try the

© 2020 by Pulse Secure, LLC. All rights reserved 6

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

operation again. If the problem persists, contact your network

administrator.

1313 kMsgEapAMErrErrorChangingPassword Error changing password. The authentication server might not be

currently available. Try the operation later. If the problem persists,

contact your network administrator.

1314 Restricted logon hours. Your logon credentials are valid only during
kMsgEapAMErrRestrictedLogonHours
certain hours.

1315 kMsgEapAMErrNoPermission You do not have permission to perform the operation.

1316 Your account has been disabled. Contact your network

kMsgEapAMErrAcctDisabled
administrator.

1317 kMsgEapAMErrPasswordExpired Password expired. You must change your password before you can

login.

1318 kMsgEapAMErrUnknown Unknown error. Try the operation again. If the problem persists,

contact your network administrator.

1319 kMsgEapAMErrJuacAuthFailed Authentication rejected by server. Try the operation again. If the

problem persists, contact your network administrator.

1320 kMsgEapAMErrJuacInvalidRealm Invalid Realm. The realm is no longer available. If you use saved

credentials to log in to the system, use the Forget Saved Settings

feature and then try logging in again.

1321 kMsgEapAMErrJuacVersionUnsupported Version unsupported. Try the operation again. If the problem

persists, contact your network administrator.

1322 kMsgEapAMErrJuacMaxSessions Too many users for this realm. The selected realm is already serving

the maximum number of users

1323 kMsgEapAMErrJuacAdminsOnly Only administrators can sign on. The realm is currently restricted to

administrator access.

1324 kMsgEapAMErrJuacTooMany Too many concurrent users. Try the operation again later.

1325 kMsgEapAMErrJuacIpDenied Logins disabled from this IP address. The server has associated

your login information with a specific IP address and the IP address

for this login attempt does not match configured settings

1326 kMsgEapAMErrJuacOtherFailure Other JUAC failure. Try the operation again. If the problem persists,

contact your network administrator.

© 2020 by Pulse Secure, LLC. All rights reserved 7

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1327 kMsgEapAMErrJuacAccountDisabled Account has been disabled. Contact your network administrator.

1328 kMsgEapAMErrJuacAccountExired Account has expired. Contact your network administrator.

1329 kMsgEapAMErrJuacNoRoles You are not allowed to sign in. Contact your network administrator.

1330 kMsgEapAMErrJuacIpBlocked Logins temporarily disabled from this computer. Try the operation

again later.

1331 kMsgEapAMErrJuacUnknown Authentication rejected by server. Try the operation again. If the

problem persists, contact your network administrator.

1332 kMsgEapAMErrJuacWrongCertificate Missing or invalid client certificate. Contact your network

administrator.

1333 kMsgEapAMErrJuacAccountLockedOut Account locked out. Contact your network administrator.

1334 kMsgEapAMErrTlsClientAlert_0 Client issued alert close notify. Try the operation again. If the

problem persists, contact your network administrator.

1335 kMsgEapAMErrTlsClientAlert_10 Client issued alert unexpected message. Try the operation again. If

the problem persists, contact your network administrator.

1336 kMsgEapAMErrTlsClientAlert_20 Client issued alert bad record mac. Try the operation again. If the

problem persists, contact your network administrator.

1337 kMsgEapAMErrTlsClientAlert_21 Client issued alert decryption failed. Try the operation again. If the

problem persists, contact your network administrator.

1338 kMsgEapAMErrTlsClientAlert_22 Client issued alert record overflow. Try the operation again. If the

problem persists, contact your network administrator.

1339 kMsgEapAMErrTlsClientAlert_30 Client issued alert decompression failure. Try the operation again. If

the problem persists, contact your network administrator.

1340 kMsgEapAMErrTlsClientAlert_40 Client issued alert handshake failure. Try the operation again. If the

problem persists, contact your network administrator.

1341 kMsgEapAMErrTlsClientAlert_42 Client issued alert bad certificate. Contact your network

administrator.

1342 kMsgEapAMErrTlsClientAlert_43 Client issued alert unsupported certificate. Contact your network

administrator.

1343 kMsgEapAMErrTlsClientAlert_44 Client issued alert certificate revoked. Contact your network

administrator.

© 2020 by Pulse Secure, LLC. All rights reserved 8

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1344 kMsgEapAMErrTlsClientAlert_45 Client issued alert certificate expired. Contact your network

administrator.

1345 kMsgEapAMErrTlsClientAlert_46 Client issued alert certificate unknown. Contact your network

administrator.

1346 kMsgEapAMErrTlsClientAlert_47 Client issued alert illegal parameter. Try the operation again. If the

problem persists, contact your network administrator.

1347 kMsgEapAMErrTlsClientAlert_48 Client issued alert unknown certificate authority. Contact your

network administrator.

1348 kMsgEapAMErrTlsClientAlert_49 Client issued alert access denied. Try the operation again. If the

problem persists, contact your network administrator.

1349 kMsgEapAMErrTlsClientAlert_50 Client issued alert decode error. Try the operation again. If the

problem persists, contact your network administrator.

1350 kMsgEapAMErrTlsClientAlert_51 Client issued alert decrypt error. Try the operation again. If the

problem persists, contact your network administrator.

1351 kMsgEapAMErrTlsClientAlert_60 Client issued alert export restriction. Contact your network

administrator.

1352 kMsgEapAMErrTlsClientAlert_70 Client issued alert protocol version. Contact your network

administrator.

1353 kMsgEapAMErrTlsClientAlert_71 Client issued alert insufficient security. Contact your network

administrator.

1354 kMsgEapAMErrTlsClientAlert_80 Client issued alert internal error. Contact your network

administrator.

1355 kMsgEapAMErrTlsClientAlert_90 Client issued alert user canceled. Try the operation again. If the

problem persists, contact your network administrator.

1356 kMsgEapAMErrTlsClientAlert_100 Client issued alert no renegotiation. Try the operation again. If the

problem persists, contact your network administrator.

1357 kMsgEapAMErrTlsClientAlert_100 Server issued alert close notify. Try the operation again. If the

problem persists, contact your network administrator.

1358 kMsgEapAMErrTlsServerAlert_10 Server issued alert unexpected message. Try the operation again. If

the problem persists, contact your network administrator.

1359 kMsgEapAMErrTlsServerAlert_20 Server issued alert bad record mac. Try the operation again. If the

© 2020 by Pulse Secure, LLC. All rights reserved 9

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

problem persists, contact your network administrator.

1360 kMsgEapAMErrTlsServerAlert_21 Server issued alert decryption failed. Try the operation again. If the

problem persists, contact your network administrator.

1361 kMsgEapAMErrTlsServerAlert_22 Server issued alert record overflow. Try the operation again. If the

problem persists, contact your network administrator.

1362 kMsgEapAMErrTlsServerAlert_30 Server issued alert decompression failure. Try the operation again.

If the problem persists, contact your network administrator.

1363 kMsgEapAMErrTlsServerAlert_40 Server issued alert handshake failure. Try the operation again. If the

problem persists, contact your network administrator.

1364 kMsgEapAMErrTlsServerAlert_42 Server issued alert bad certificate. Try the operation again. If the

problem persists, contact your network administrator.

1365 kMsgEapAMErrTlsServerAlert_43 Server issued alert unsupported certificate. Try the operation again.

If the problem persists, contact your network administrator.

1366 kMsgEapAMErrTlsServerAlert_44 Server issued alert certificate revoked. Try the operation again. If

the problem persists, contact your network administrator.

1367 kMsgEapAMErrTlsServerAlert_45 Server issued alert certificate expired. Try the operation again. If the

problem persists, contact your network administrator.

1368 kMsgEapAMErrTlsServerAlert_46 Server issued alert certificate unknown. Try the operation again. If

the problem persists, contact your network administrator.

1369 kMsgEapAMErrTlsServerAlert_47 Server issued alert illegal parameter. Try the operation again. If the

problem persists, contact your network administrator.

1370 kMsgEapAMErrTlsServerAlert_48 Server issued alert unknown certificate authority. Try the operation

again. If the problem persists, contact your network administrator.

1371 kMsgEapAMErrTlsServerAlert_49 Server issued alert access denied. Try the operation again. If the

problem persists, contact your network administrator.

1372 kMsgEapAMErrTlsServerAlert_50 Server issued alert decode error. Try the operation again. If the

problem persists, contact your network administrator.

1373 kMsgEapAMErrTlsServerAlert_51 Server issued alert decrypt error. Try the operation again. If the

problem persists, contact your network administrator.

1374 kMsgEapAMErrTlsServerAlert_60 Server issued alert export restriction. Contact your network

administrator.

© 2020 by Pulse Secure, LLC. All rights reserved 10

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1375 kMsgEapAMErrTlsServerAlert_70 Server issued alert protocol version. Contact your network

administrator.

1376 kMsgEapAMErrTlsServerAlert_71 Server issued alert insufficient security. Contact your network

administrator.

1377 kMsgEapAMErrTlsServerAlert_80 Server issued alert internal error. Try the operation again. If the

problem persists, contact your network administrator.

1378 kMsgEapAMErrTlsServerAlert_90 Server issued alert user canceled. Try the operation again. If the

problem persists, contact your network administrator.

1379 kMsgEapAMErrTlsServerAlert_100 Server issued alert no renegotiation. Contact your network

administrator.

1380 kMsgEapAMErrJuacTooManyEESUsers Too many users for EES. The number of concurrent Enhanced

Endpoint Defense (Malware Protection) users signed into the

system has exceeded the system

limit. You can try again in a few minutes, else contact your network

administrator.

1381 kMsgEapAMErrJuacTooManyPRMUsers The number of concurrent Shavlik Remediation users signed into

the system has exceeded the system limit. You can try again in a

few minutes, else contact your network administrator.

1382 kMsgEapAMErrPromptTimeout User input timeout. Pulse timed out waiting for user input. Pulse will

attempt to connect again shortly. Press Retry to start right away.

1383 kMsgEapAMErrPromptNotAllowed Pulse UI prompts are not allowed at this time. This may be a result

of misconfiguration related to machine connection. Please contact

your network administrator.

1384 kMsgEapAMErrJuacFipsRequired FIPS mode required. You are not allowed to make this connection

because the server has indicated that it will only allow connections

from a Pulse Secure client running in FIPS mode. Please contact

your administrator for more information.

1385 kMsgEapAMErrJuacFipsRequiredNotSupporte FIPS mode required. You are not allowed to make this connection

dOnPlatform because the server has indicated that it will only allow connections

from a Pulse Secure client running in FIPS mode. FIPS mode is not

currently available in Pulse on this operating system.

1500 kMsg8021xAMErrNoWindowsProfile No Windows WLAN profile. Verify your wireless network

© 2020 by Pulse Secure, LLC. All rights reserved 11

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

configuration and then try the operation again

1501 kMsg8021xAMErrNoWindowsProfile No SSID(s) in range for connection request. Verify your wireless

network configuration and SSID signal strength and then try the

operation again.

1502 kMsg8021xAMErrIVEFailed IVE connection failed. Manually restart your connection.

1503 kMsg8021xAMErrReconnectFailed Windows didn't respond to reconnection request. Possible cause

may be the network cable is unplugged or plugged into a non

8021.x port (on the switch). Please fix the possible cause and

manually restart your connection.

1504 kMsg8021xAMErrWirelessFailed Wireless 802.1x network request failed. Manually restart your

connection.

1505 kMsg8021xAMErrWirelessFailed Authentication unexpectedly terminated by Windows 802.1x

supplicant. If Windows doesn't retry automatically, then manually

restart your connection.

1506 kMsg8021xAMErrWirelessSuppression Wireless suppression has been enabled by administrator. The

802.1x wireless networks are suppressed when a valid wired

network is detected.

1800 kMsgConnMgrErrConnectionMethodFailure Failed to invoke connection method. Retry the operation. If the

problem persists, re-install application or contact your network

administrator.

1801 kMsgConnMgrErrConnectionDoesNotExist A connection attempt was made on a connection which does not

exist, try deleting and re-adding the connection.

1802 kMsgConnMgrErrConnectionDoesAlreadyExis A connection attempt was made to a connection which already

ts exists, try disconnecting and re-connecting the connection

1803 kMsgConnMgrErrConnMethodTerminated Connection method stopped unexpectedly with error, try re-

starting your application.

1804 kMsgConnMgrErrConnMethodTooMany The connection failed because there is already a connection of that

type connected, and the connection method doesn't allow

concurrent connections.

© 2020 by Pulse Secure, LLC. All rights reserved 12

4
 Pulse Secure Client Error Message Guide

PulseNetworkState Error Messages

Error Code Category/ Type of Error Description

1901 kMsgIntegrationAMStatusLinkFailure Association to the network has failed.

1902 kMsgIntegrationAMStatusInternetFailure No Internet Access. Internet detection on the network has failed.

1903 kMsgIntegrationAMStatusAuthFailure Invalid username or password. Authentication to the network has

failed.

1904 kMsgIntegrationAMStatusCaptivePortalFailur Web based authentication failure. The browser-based login to the

e network has timed out or failed.

1905 kMsgIntegrationAMStatusCertificateError Invalid certificate. The certificate credential is invalid or unavailable.

1906 kMsgIntegrationAMStatusSuppressed Network suppressed. Access to the network is blocked by policy

while a higher priority network is connected.

© 2020 by Pulse Secure, LLC. All rights reserved 13

4
 Pulse Secure Client Error Message Guide

Detailed Connection Status Messages

Error Code Category/ Type of Error Description

0 kMsgCommonErrOk Operation succeeded.

1 kMsgCommonErrFailure General failure. Try the operation again. If the problem persists,

contact your network administrator.

2 kMsgCommonErrConnection Internal IPC connection has failed. Try the operation again or even

restarting the machine. If the problem persists, contact your

network administrator.

3 kMsgCommonErrUnimplemented Command or feature is unimplemented. Contact your network

administrator.

4 kMsgCommonErrParameter Parameter is invalid. Try the operation again. If the problem

persists, contact your network administrator.

5 kMsgCommonErrInvalidHandle Invalid handle. Try the operation again. If the problem persists,

restart your system.

6 kMsgCommonErrBufferSize Supplied buffer is too small. Try the operation again. If the problem

persists, restart your system.

7 kMsgCommonErrOutOfMemory Out of memory. Try the operation again. If the problem persists, try

freeing up some memory by closing unwanted applications. If the

problem still persists, then restart your system.

8 kMsgCommonErrNotStarted IO subsystem was not started. Try the operation again. If the

problem persists, restart your system.

9 kMsgCommonErrUnknownCommand Service received an unknown command. Try the operation again. If

the problem persists, contact your network administrator.

10 kMsgCommonErrIoSystem IO sub system has generally malfunctioned. Try the operation

again. If the problem persists, contact your network administrator.

11 kMsgCommonErrNotFound Request item is not found. Try the operation again. If the problem

persists, contact your network administrator.

12 kMsgCommonErrAlreadyExists Request entity already exists. Try the operation again. If the

problem persists, contact your network administrator.

13 kMsgCommonErrAlreadyStarted Request entity was already started. Try the operation again. If the

problem persists, contact your network administrator.

14 kMsgCommonErrInvalidService Entity has an invalid code signing signature. Contact your network

© 2020 by Pulse Secure, LLC. All rights reserved 14

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

administrator.

15 kMsgCommonErrCancelled Operation canceled. Try the operation again. If the problem

persists, contact your network administrator.

16 kMsgCommonErrShutdown Connection has been shut down. The server has reset the

connection. You must login again to reconnect.

999 kMsgCommonPassAnySuppTypeArg, used for {0}

passing thru any supported data type

argument

1100 kMsgIveAMErrInstanceAlreadyInUse Instance already in use.

1101 kMsgIveAMErrLoadingStore Failed to load store. Restart your system. If the problem persists,

contact your network administrator.

1102 kMsgIveAMErrLoadConnection Failed to load connection. Retry the operation. If the problem

persists, contact your network administrator.

1103 kMsgIveAMErrRetrieveURI Could not retrieve Uniform Resource Identifier (URI). Retry the

operation. If the problem persists, contact your network

administrator.

1104 kMsgIveAMErrInitiateConnect Failed to initiate the connection. Retry the operation. If the problem

persists, contact your network administrator.

1105 kMsgIveAMErrConnectingChannel Error Connecting channel (stage: {0}, error: {1}).

1106 kMsgIveAMErrAccessMethod Generic access method connection error. Error provisioning access

method {0}; error can vary based on the access method.

1107 kMsgIveAMErrInvalidCertificate Invalid server certificate. Server certificate validation failed. If you

are certain that this is a valid destination, click Retry to continue.

Otherwise, click Close and contact your network administrator.

1108 kMsgIveAMErrConnectionFailed Connection failed. Retry the operation. If the problem persists,

contact your network administrator.

1109 kMsgIveAMErrSessionExpired Session expired. Your connection to the network has expired due

to inactivity. Please log in again to establish connectivity.

1110 kMsgIveAMErrProtocol Unable to communicate with the server. The server can't respond

to Juniper networking requests. This could be due to the server

being down, or connecting to a server that's not a Juniper server. If

this condition persists, please contact your administrator.

© 2020 by Pulse Secure, LLC. All rights reserved 15

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1111 kMsgIveAMErrHostUnknown Host not found. Hostname could not be resolved using the Domain

Name System (DNS). Please try again. If your system allows you to

edit your connections and you know the destination's IP address,

try this connection using the IP address. If the problem persists,

contact your network administrator.

1112 kMsgIveAMErrPulseSubsystem Pulse sub-system error. Retry the operation. If the problem

persists, contact your network administrator.

1113 kMsgIveAMErrCancelled The operation has been canceled.

1114 kMsgIveAMErrAuthentication Authentication error. Retry the operation. Make sure you are using

current credentials. If you recently changed your password and

Pulse is using saved settings, you must use the Forget Saved

Settings feature to be prompted again for your login credentials

1115 kMsgIveAMErrNetwork Network errors can be caused by temporary conditions such as an

invalid IP address, a server not available, and so on. Please try the

operation again. Restart your system and try the operation again. If

the problem persists, contact your network administrator.

1116 kMsgIveAMErrServer Server error. The server is not available. Please try again later. If the

problem persists, contact your network administrator.

1117 kMsgIveAMErrUIPromptFailed UI prompt failed. Please try the operation again. If the problem

persists, contact your network administrator.

1118 kMsgIveAMErrUIPromptTimedout UI prompt timed-out. Please try the operation again

1119 kMsgIveAMErrNoProxy Proxy not available. The proxy system is not currently available.

Please try again later. If the problem persists, contact your network

administrator.

1120 kMsgIveAMErrConnectionClosed Connection closed. The server has reset this connection. You must

login again to establish connectivity.

1121 kMsgIveAMErrVLANChange VLAN Hash changed to {0}.

1122 MsgIveAMErrCompliance Endpoint is out of compliance. Access was refused because your

system does not meet security requirements. Some issues can be

fixed automatically, and then you can try the login again. For other

issues, please click the link to see the actions you can take to

resolve the issue.

© 2020 by Pulse Secure, LLC. All rights reserved 16

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1123 kMsgSuspendForUpdate Connection suspended for component upgrade. The Connection

has been temporarily terminated to allow the system to update

components. The connection will resume when the update is

complete.

1124 kMsgIveAMUnknownFatalError The access server has encountered an error {0} that prevents this

client from obtaining access. Contact your administrator

1125 kMsgAMErrNcIpAllocFail The Remote Access server was unable to allocate a network

address for your client. Contact your administrator.

1126 kMsgIveAMErrNcWrongClient You have chosen, or were assigned, a realm and role that are not

configured for Pulse Secure client. Disconnect, clear your saved

settings, reconnect, and choose another username, realm or role.

If this error persists, please contact your administrator.

1127 kMsgIveAMErrUACMultipleClients Too many connections from the same endpoint. The access server

you are connecting to does not allow connections from both Pulse

and Odyssey Access Client. Please disconnect your connection

from OAC to continue.

1128 kMsgIveAMErrNoRoaming Roaming not allowed for connection. The network address of this

client has changed since the client originally authenticated, which is

not allowed.

1129 kMsgIveAMUnknownMethodError The server requested a policy for an access method that is

unknown or not installed.

1130 kMsgIveAMMethodFailed Unable to load access method. The access method failed to

initialize properly. This could be caused by attempting to connect

to multiple remote access devices simultaneously.

1131 kMsgIveAMSessionInvalid The server reported an invalid user authentication session {0}.

1132 kMsgIveAMServerError The server detected error {0} during your session. Please contact

your administrator.

1133 kMsgIveAMNetworkUnreachable Network unreachable

1134 kMsgIveAMErrSAAccessMethodLoaded Too many remote access methods. The server attempted to

configure more than one remote access method, when only one is

allowed. Please contact your administrator.

1135 kMsgIveAMErrSAAccessMethodLoadedOtherIn Remote access already provided by another connection. The

© 2020 by Pulse Secure, LLC. All rights reserved 17

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

stance connection attempted to provide remote access services, however,

another connection is already providing remote access.

Disconnect the other connection and try again.

1136 kMsgIveAMErrTransport Failed to load the communication module. Check the Pulse

installation and try again.

1137 kMsgIveAMSessionTerminated Your login session has been terminated. Please log in again.

1138 kMsgIveAMSessionTimeout Your login session has been expired by the server. Please log in

again.

1139 kMsgIveAMSessionRoleChange Access options have changed. The server has requested that your

remote access method be changed. You will be reconnected

automatically.

1140 kMsgIveAMConnectionRouteChange The network route to the server has changed. You will be

reconnected automatically.

kMsgIveAMCaptivePortal
1143 Network access restricted by hotspot. A captive portal hotspot may

be restricting your network access. You may need to use a browser

to log on to the hotspot before Pulse can connect. This problem

could also be caused by connecting to a server, which is not a

Pulse Secure server.

1144 kMsgIveAMErrMinimumClientVersionViolation Restricted Pulse Secure Client version. This version of Pulse Secure

Client is not allowed to connect. Please upgrade the client or

contact your administrator.

1145 kMsgIveAMErrClientCertificate Client certificate error. If it is a valid case, then click Retry to

continue. Else, click Close and contact your network administrator.

1200 kMsgIveAMErrInstanceAlreadyConnected Multiple secure connections attempted. Network policies support

only one secure connection at a time. To create a new secure

connection, you must first disconnect your current secure

connection.

1201 kMsgNcAMErrInstanceAlreadyStarting Another secure session is connecting.

1202 kMsgNcAMErrInstanceDisconnecting Another secure session is disconnecting

1203 kMsgNcAMErrGetUserContext Failed to get user context. Please try the operation again. If the

problem persists, contact your network administrator.

1204 kMsgNcAMErrGetProxyInfo Failed to get proxy info. Please try the operation again. If the

© 2020 by Pulse Secure, LLC. All rights reserved 18

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

problem persists, contact your network administrator.

1205 kMsgNcAMErrSetupVA Failed to setup virtual adapter. Restart your system and try again. If

the problem persists, contact your network administrator.

1206 kMsgNcAMErrSendMessage Failed to send message to the access method. Restart your system

and try again. If the problem persists, contact your network

administrator.

1207 kMsgNcAMErrSetupHosts Failed to configure hosts file. Restart your system and try again. If

the problem persists, contact your network administrator.

1208 kMsgNcAMErrToggleDNS Failed to restart DNS service. Restart your system and try again. If

the problem persists, contact your network administrator.

1209 kMsgNcAMErrSetIEProxy Failed to setup IE proxy. Restart your system and try again. If the

problem persists, contact your network administrator.

1210 kMsgNcAMSetFFProxy Failed to setup Firefox proxy. Restart your system and try again. If

the problem persists, contact your network administrator.

1211 kMsgNcAMErrDiffConfig New NC config is different than the older one. Will disconnect.

1212 kMsgNcAMErrRouteMonitor NC route conflict detected, disconnect. There is a route conflict

detected in the routing table. Will disconnect.

1213 kMsgNcAMErrUnknownMsg Remote access failed unexpectedly, retrying connection. There was

an unexpected error from the remote access service. The

connection will disconnect and retry.

1214 kMsgNcAMErrEspOnlyFailed The ipsec connection to the server failed, and fallback to SSL is

disabled by the administrator. The connection will be retried.

1215 kMsgNcAMErrEspOnlyThroughProxy The ESP connection to the server through web proxy is not

supported, and fallback to SSL is disabled by the administrator.

1251 kMsgSamAMLegacyWSAMFound WSAM is already running. Please stop WSAM and try again

1252 kMsgSamAMErrJnprTdiInstall jnprTdi driver is not installed. Please re-install Pulse and try again. If

the problem persists, contact your network administrator.

1253 kMsgSamAMErrJnprTdiStart Failed to start jnprTdi driver. Restart your system and try again. If

the problem persists, contact your network administrator.

1254 kMsgSamAMErrJnprTdiOpen Failed to open jnprTdi device. Restart your system and try again. If

the problem persists, contact your network administrator.

© 2020 by Pulse Secure, LLC. All rights reserved 19

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1255 kMsgSamAMErrRebootRequired A system reboot is required for SAM Access method. Please reboot

your system.

1256 kMsgSamErrInitFailed Failed to initialize SAM Access Method. Please try again. If the

problem persists, contact your network administrator.

1257 kMsgSamErrIVEHostNotFound Failed to resolve host. Hostname could not be resolved using the

Domain Name System (DNS). Please try again.

1700 kMsgCommonCertTrustNoError No error found for this certificate or chain. The network resource

for this connection has been verified and can be trusted.

1701 kMsgCommonCertTrustIsNotTimeValid This certificate or one of the certificates in the certificate chain is

not time valid. The system time on your endpoint may be incorrect,

the certificate may have expired, or the time of the system that

signed the certificate might have been incorrect. Verify that the

clock on your computer is accurate. If your computer clock is

accurate, then network resource for this connection cannot be

verified. Contact your network administrator.

1702 kMsgCommonCertTrustIsNotTimeNested Certificates in the chain are not properly time nested. This message

indicates that the certificate chain is corrupted or otherwise

unreliable. The network resource for this connection cannot be

verified. Contact your network administrator.

1703 kMsgCommonCertTrustIsRevoked Trust for this certificate or one of the certificates in the certificate

chain has been revoked. The network resource for this connection

cannot be verified. Contact your network administrator.

1704 kMsgCommonCertTrustIsNotSignatureValid The certificate or one of the certificates in the certificate chain does

not have a valid signature. The network resource for this

connection cannot be verified. Contact your network administrator.

1705 kMsgCommonCertTrustIsNotValidForUsage The certificate or certificate chain is not valid for its proposed

usage. This status message indicates that the certificate is not

properly enabled for use in the current application. The network

resource for this connection cannot be verified. Contact your

network administrator.

1706 kMsgCommonCertTrustIsUntrustedRoot The certificate or certificate chain is based on an untrusted root.

The network resource for this connection cannot be verified.

Contact your network administrator.

© 2020 by Pulse Secure, LLC. All rights reserved 20

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1707 kMsgCommonCertTrustRevocationStatusUnkn The revocation status of the certificate or one of the certificates in

own the certificate chain is unknown. Before accepting a certificate, the

system must make sure that the certificate has not been revoked.

The system cannot verify that the certificate is valid. Contact your

network administrator.

1708 kMsgCommonCertTrustIsCyclic One of the certificates in the chain was issued by a certificate

authority that the original certificate had certified. The system

cannot verify that the certificate is valid. Contact your network

administrator.

1709 kMsgCommonCertTrustInvalidExtension One of the certificates has an extension that is not valid. The

system cannot verify that the certificate is valid. Contact your

network administrator.

1710 kMsgCommonCertTrustInvalidPolicyConstraint The certificate or certificate chain has a policy constraints

s extension. The system cannot verify that the certificate is valid.

Contact your network administrator.

1711 kMsgCommonCertTrustInvalidBasicConstraints The certificate or certificate chain has a basic constraints

extension. The system cannot verify that the certificate is valid.

Contact your network administrator.

1712 kMsgCommonCertTrustInvalidNameConstraint The certificate or one of the certificates in the certificate chain has

s a name constraints extension that is not valid. The system cannot

verify that the certificate is valid. Contact your network

administrator.

1713 kMsgCommonCertTrustHasNotSupportedNam The certificate or one of the certificates in the certificate chain has

eConstraint a name constraints extension that contains unsupported fields.

The system cannot verify that the certificate is valid. Contact your

network administrator.

1714 kMsgCommonCertTrustHasNotDefinedNameC The system cannot verify that the certificate is valid. Contact your

onstraint network administrator.

1715 kMsgCommonCertTrustHasNotPermittedNam The certificate or one of the certificates in the certificate chain has

eContraint a name constraints extension, and there is not a permitted name

constraint for one of the name choices in the end certificate. The

system cannot verify that the certificate is valid. Contact your

network administrator.

© 2020 by Pulse Secure, LLC. All rights reserved 21

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1716 kMsgCommonCertTrustHasExcludedNameCon The certificate or one of the certificates in the certificate chain has

straint a name constraints extension, and one of the name choices in the

end certificate is explicitly excluded. The system cannot verify that

the certificate is valid. Contact your network administrator.

1717 kMsgCommonCertTrustIsPartialChain The certificate chain is not complete. The system cannot verify that

the certificate is valid. Contact your network administrator.

1718 kMsgCommonCertTrustCtlIsNotTimeValid A Certificate Trust List used to create this chain was not time valid.

The system cannot verify that the certificate is valid. Contact your

network administrator.

1719 kMsgCommonCertTrustCtlIsNotSignatureValid A Certificate Trust List used to create this certificate chain did not

have a valid signature. The system cannot verify that the certificate

is valid. Contact your network administrator.

1720 kMsgCommonCertTrustCtlIsNotValidForUsage A Certificate Trust List used to create this chain is not valid for this

usage. The system cannot verify that the certificate is valid. Contact

your network administrator.

1725 kMsgCommonCertTrustIsOfflineRevocation The revocation servers for end certificate or its chain certificates

are offine. Try the operation again. If the problem persists, contact

your network administrator.

1726 kMsgCommonCertTrustNoIssuanceChainPolicy The end certificate does not any issuance policy. The system

cannot verify that the certificate is valid. Contact your network

administrator.

1727 kMsgCommonCertTrustIsExplicitDistrust The end certificate is explicitly not trusted. The system cannot

verify that the certificate is valid. Contact your network

administrator.

1728 kMsgCommonCertHasNotSupportedCriticalExt The end certificate has a unsupported critical extension. The

system cannot verify that the certificate is valid. Contact your

network administrator

1730 kMsgCommonCertTrustPulseCertificateError Certificate Error

1731 kMsgCommonCertTrustPulseAuthServerIdentit Authentication server not trusted. Authentication server identity

yNotFound not found in client's "Trusted Server List". Contact your network

administrator.

1732 kMsgCommonCertTrustPulseDoesntMatch The certificate name does not match the server you are trying to

connect. All certificates contain the name of the server to ensure

© 2020 by Pulse Secure, LLC. All rights reserved 22

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

that your connection has not been compromised. If you are

accessing a server with a different name, this warning will appear. If

you are in a location where it is possible that your network

connection is compromised, then please contact your

administrator to make sure that the server thumbprint is correct.

1733 kMsgUISmartcardPinError Incorrect PIN. Please be careful when re-entering the PIN because

if you exceed the retry count you will lock the token.

1734 kMsgUISmartcardBlockedError Smartcard blocked. Please contact the administrator for unblocking

the smartcard.

1950 kMsgIntegrationAMStatusAutoConnect Auto connection in progress. The network is attempting to connect

automatically based on configuration settings.

1951 kMsgIntegrationAMStatusCancellingConnect Cancelling connection. Cancelling the attempt to connect the

network.

1952 kMsgIntegrationAMStatusLinkSensed Medium detected. The physical network medium has been

detected.

1953 kMsgIntegrationAMStatusLinkConnecting Connecting to medium. Attempting to connect to the physical

network medium

1954 kMsgIntegrationAMStatusLinkConnected Connected to the physical network medium.

1955 kMsgIntegrationAMStatusWaitingForKey Waiting for the user to input the network configuration key.

1956 kMsgIntegrationAMStatusWaitingForCredential Waiting on the user to input their login credentials.

1957 kMsgIntegrationAMStatusAuthenticating Authenticating. Attempting to authenticate the user credentials

with the network.

1958 kMsgIntegrationAMStatusReauthenticating Retrying authentication. Attempting to authenticate the user

credentials with the network again.

1959 kMsgIntegrationAMStatusDetectingVenue Detecting network venue

1960 kMsgIntegrationAMStatusWaitingForUserCons Waiting on the user to accept a consensual agreement.

ent

1961 kMsgIntegrationAMStatusDetectingInternet Attempting to detect the Internet on the network

1962 kMsgIntegrationAMStatusLoggingOff Logging the user out of the network

1963 kMsgIntegrationAMStatusLoggedOff The user is logged off of the network

© 2020 by Pulse Secure, LLC. All rights reserved 23

4
 Pulse Secure Client Error Message Guide

Error Code Category/ Type of Error Description

1964 kMsgIntegrationAMStatusLinkDisconnecting Disconnecting from the physical network medium

3000 kMsgPCLConnected Connected. Pulse connected to the IVE

3001 kMsgPCLInvalidParameter Invalid arguments have been specified

3002 kMsgPCLConnectError Connection error

3003 kMsgPCLConnectedWithError Connection with error. Pulse connection established with error

3004 kMsgPCLConnectedNotExist Connection does not exist

3005 kMsgPCLCancelled Pulse connection cancelled by user

3006 kMsgPCLCertError Invalid client certificate

3007 kMsgPCLTimeout Pulse Connection Timeout

3008 kMsgPCLNoUserConnection Pulse connection has failed, user connection not allowed.

3009 kMsgPCLNoPolicyOverride Pulse connection has failed, policy override not allowed

3010 kMsgPCLNotRunning Pulse is not running

3011 kMsgPCLDisconnected Pulse disconnected

3012 kMsgPCLExited Pulse has exited

3020 kMsgPCLAlreadyConnected Pulse is already connected to the IVE

3021 kMsgPCLAlreadyDisconnected Pulse is already disconnected from the IVE

3100 kMsgPCLGenericError Unexpected Error

© 2020 by Pulse Secure, LLC. All rights reserved 24

4