DISCIPLINARY CODES

Types of Offence 1st Offence 2nd Offence 3rd Offence 4th 0ffence 5th Offence 6th Offence
ATTENDANCE/ABSENCE
Reporting for duty late/Family
Member Calling/Last Minute Swap at Coaching + Written Suspension/
Verbal EDM Final
the commencement of your shift; Email Warning- Thereafter
Warning Communication Warning
breaching the tardy policy. Documentation HR Dismissal
(Within 3 Months)

Failure to adhere to defined Coaching + Written Suspension/

Verbal EDM Final
schedules/shifts; Failing to punch for Email Warning- Thereafter
Warning Communication Warning
the start and end of shift. Documentation HR Dismissal

No Call No Show. Failure to report for

Written
duty. Consecutive 3 Days NCNS will Final Warning Dismissal
Warning
lead to immediate dismissal.

Call but No Show - Absence from duty

for less than 3 consecutive days Verbal Written
Final Warning Dismissal
without leave, permission or an Warning Warning
unacceptable excuse.

Absence without leave or permission

for three (3) consecutive working days Suspension Dismissal
or shifts without a doctor’s note.

DISORDERLY CONDUCT
Use of inappropriate gestures,
Written
language or profanity on company
warning + Dismissal
property and or at company
Suspension
functions/events

Disruptive behavior which includes

but not limited to conduct likely to
cause injury to persons or damage to
property e.g.: running, throwing
Verbal
objects; wasting time, leaving Suspension Dismissal
Warning
assigned work area during working
hours without permission; visiting
other agents on the production floor
during their work time.

Threatening, intimidating, coercing, Written

Suspension Dismissal
interfering with fellow employees Warning

Making false, vicious or malicious

statement(s) about an employee or
Suspension
the Company, whether verbally,
+ Dismissal
written or through the use of Social
Media
Being involved in and/or participating
in a fight with or striking or otherwise
assaulting another employee during Suspension
working hours, or at any time on the + Dismissal
company premises/ or company
function/event.

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 DISCIPLINARY CODES
Types of Offence 1st Offence 2nd Offence 3rd Offence 4th 0ffence 5th Offence 6th Offence
Breach of Regulations (including but
not limited to Vistaprint policies)
Violating Company's safety rules or
safety policies; Tampering with
Vistaprint equipment e.g. Electrical
devices, fire alarm, air conditioning
Suspension Dismissal
systems; Misusing, Moving around
with headset on, destroying or
damaging any Company or employee
property.
Use or possession of another
employee's tools on Company Verbal Written
Final Warning Dismissal
premises without the employee's Warning Warning
consent
Vending, soliciting or collecting
contributions for any purpose
Written
whatsoever at any time on the Final Warning Dismissal
Warning
premises unless authorized by
Management
Distributing written or printed matter
of any description on Company
Verbal Written
premises unless approved by Final Warning Dismissal
Warning Warning
Management (Immediate leader
approval or above)
Failure to follow instructions
communicated by a member of the
Final
support group, leadership or Dismissal
Warning
management, whether verbal or
written.
Coaching + Suspension/
Use of cellphones in areas other than Verbal EDM Written Final
Email Thereafter
that which is authorized. Warning documentation Communication Warning- HR Warning
Dismissal
Sleeping on the job Verbal Written Suspension Dismissal
Violation of the use of Facilities Policy Verbal Written Suspension Dismissal
Failure to adhere to the Company's
Written
work place attire policy As detailed in Verbal suspension Dismissal
Warning
the handbook
Violating Non-disclosure and
invention agreement, this includes
but is not limited to: non-disclosure of Suspension Dismissal
all information concerning the
Company.
Violating non-competition and non-
solicitation agreement, this includes
but is not limited to: engaging in any
business or enterprises that are
Suspension Dismissal
competitive to Vistaprint; selling or
attempting to sell to any Vistaprint
customer or client; soliciting Company
employees for employment.

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 DISCIPLINARY CODES
Types of Offence 1st Offence 2nd Offence 3rd Offence 4th 0ffence 5th Offence 6th Offence
Gross misconduct
FRAUD - Falsifying Company's records
or, without authority, altering, erasing
or otherwise interfering with any
entry or portion of any book or
document which is the property of
the Company; altering, erasing or
interfering with email, chat, Social
Media contacts, misuse of credits and Dismissal
refunds on personal Vistaprint
accounts or that of friends, family or
associates, any activity intended to
deceive, deliberate trickery intended
to gain an advantage or provide an
advantage to other parties associated
or not associated with Vistaprint .
Theft, unauthorized appropriation or
removal of any company or employee Dismissal
property
Removal of material or articles
belonging to the Company or from
Written
place to place within the confines of Suspension Dismissal
Warning
Company properties without written
authorization
Engaging in sabotage, vandalism, or
Dismissal
espionage
Sexual Harassment – If investigations
prove conclusive evidence of Dismissal
culpability on the part of the accused.
Aux Code Utilization - Employees’
whose continuous actions in utilizing Written
Final Warning Dismissal
the codes deviate from the intended Warning
functions.
Call/Contact Avoidance – Leaving
telephone in "ready" status whilst
away from your desk; disabling zip
tone; failing to return to a ready state
after processing a contact or after a
contact has ended; refusing to
process email contact. Inappropriate Dismissal
behavior / communication while on
call either by muting customer
conversation or without that is
recorded on call. Unnecessary use of
hold time by discussing irrelevant
topics other than reason for hold.
Soliciting and accepting bribes from
Dismissal
customers or any other person

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 DISCIPLINARY CODES
Types of Offence 1st Offence 2nd Offence 3rd Offence 4th 0ffence 5th Offence 6th Offence
Employees being at work under the
influence of alcohol, or controlled
substances; possession of firearms or
Dismissal
explosives during working hours
whether on Company premises/
company sponsored events.
Violation of the computer use and
electronic systems policies : Browsing
other social media and non- work
related websites which includes but is Suspension Dismissal
not limited to blogs, chat rooms,
twitter, facebook, Eoline, TMZ, and
Soccer.net, whatsapp web, instagram.
Violation of the computer use and
electronic systems policies:
Streaming/video games – if no
customer contacts to be processed

Violation of the computer use and Suspension Dismissal

electronic systems policies :
1. Streaming/video games – while
processing contacts
2. Password sharing
3. No screen lock of system
Being the aggressor in a fight with, or
threatening, abusing, striking or
otherwise assaulting another
employee within or outside working
hours on the Company's premises or Dismissal
company function/event arising out
of, related to and/or in furtherance of
an incident occurring during working
hours
Unauthorized use or disclosure of Final
Dismissal
information obtained as a result of job Warning
Discussing of your salary with your Dismissal
colleagues is prohibited.
Not wearing mask during working
Written Final Warning
hours and in company transport Verbal Dismissal
Warning

Notes:
(a) Disciplinary action taken under the Disciplinary Code must be notified in writing to the employee by his immediate Supervisor except in cases of dismissal when the letter
will be issued by the HR Business Partner.
(b) A Supervisor shall have the right to impose disciplinary action for breaches of the Disciplinary Code, subject to reporting, as soon as
possible thereafter, to the Partner. The employee will have the opportunity to attend a hearing to respond to the recommendation for disciplinary action.

Human Resources Department - HR Business

(a) Notification of any proposed dismissal of an employee must be provided to the Director, Human Resources or his/her nominee.
(b) Copies of written notifications of penalties under the Disciplinary Code will be placed on the employee's personnel files.
(c) The offences set out in this schedule are not exclusive or exhaustive, and the Company will assess each offence on their own merit.

I hereby acknowledge that I have read and understood the content of this document and I agree to comply with all Vistaprint Policies and will cooperate in their
implementation.

Employee Name : _ Employee Signature: Date

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