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S Me Interview

Advice is given on finding subject matter experts to interview about a topic, such as a medical lab redesign

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wkurlinkus7386
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215 views

S Me Interview

Advice is given on finding subject matter experts to interview about a topic, such as a medical lab redesign

Uploaded by

wkurlinkus7386
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Subject Matter Expert

Research
Dr. Will Kurlinkus
Reminder Final
Midterm
Portfolio is Due
Monday
What Topics Are You
Thinking About?
In Canva: Create the Most
Basic of Design Briefs
• Your name
• Your design challenge
• Your target user(s)
• The final due date of this project
• List of deliverables
• List of opening questions
Who are Your Subject Matter
Experts (SMEs)?
• Subject matter experts are people who have expertise and knowledge of a subject area
needed for your project. They can be academics, industry professionals, anyone really
who is an expert on your topic. Who else has studied or solved your problem?
• We interview SMEs for many reasons:
• To come to know best and worst practices in design
• To understand design limitations that we might not know as designers
• To understand context of use
• To understand the problem from an insider’s perspective
• To understand common and key words and terminology
• For UX work SMEs provide:
• Justification for your design choices to clients
• Unique insights that pure secondary research from the net can’t provide
• Cutting edge insights that might not be common knowledge yet
1. Write Down 3
Domains of
Expertise You
Need to Explore
for Your Problem
Childhood Development IDEO:
What domains of expertise?

Advances in neuroscience and child development


confirm what many educators have long believed:
Children’s readiness for kindergarten (and life beyond)
hinges on positive engagement with their parents and
caregivers during the first five years of their lives….But
as a society, we underinvest in children and families
during the earliest years, leaving far too much
opportunity on the table. For low-income parents, who
may have lacked good models themselves and feel
judged or blamed, much of the parenting advice is
unattainable. Could there be a way to communicate
brain science directly to parents in ways that positively
influence behavior, and raises the value of all forms of
positive interaction with babies and toddlers?
Redesign the
Workflow of a VA
Hematology Lab:
What Domains of
Expertise?
2. Write Down 3
Ideal SMEs: 1
For Each “I love the Western U.S. and seeing how
Domain of different Oklahoman artists represent it”

Expertise Add image that


Goals Frustrations
represents this
● Find new local artists ● Finding out info about
persona
● Travel the state local artists can be
● Learn more about difficult
these artists before ● Some gallery owners
buying their works don’t know about their
artists or don’t like to
talk
Bryan Larson
Age: 53 Bryan is a history professor who studies “the West” and is
Education: PhD History interested in western U.S. art and culture. On the weekends he
Hometown: Norman, OK travels around Oklahoma to find small art galleries that display
Family: Wife local artists. He loves discovering new artists and finding out
Occupation: Professor more about them.
3. Determine the
Topic You Want
to Cover with
Your SME: One
For Each SME
• Do your research on your topic and the SME before hand.
• Think carefully about the gaps and concepts that you want the SMEs to answer. What are your
user problems?
• Create open ended questions that provoke stories rather than yes or no questions.

4. Create a •
•
Examples are key: always be prepared to ask for more examples.
Structure your interview from broad to specific, chronologically, or by theme.

List of 4 •
•
Prioritize your questions and cut ones that could be googled.
Avoid biasing language: Especially don’t suggest possible answers. It’s ok to rephrase the
question but don’t offer options for how to answer.

Interview • Be prepared to course correct if they go off on a tangent.

Questions
• Repeat /summarize back to them if you are at all confused by an answer: so what you mean is?
• If you had a magic wand what would you change?

for Each SME


• End with do you have anything else to add?
• Chain referral/snow ball sample: can you recommend another person I should talk to?

• Be prepared to ask follow up questions as you’re listening


• Record the interview if at all possible
• Take notes on key points and follow up questions
SME Questions: Hematologists
• Question 1: In your experience, what are the most critical hematological tests for
accurate diagnoses, and how can the lab workflow be optimized to ensure these
tests are conducted efficiently and with precision?
• Question 2: Can you share any specific patient cases where timely and accurate
hematology lab results made a significant difference in diagnosis or treatment?
What aspects of the lab workflow were instrumental in these cases?
• Question 3: What specific challenges do you face in the current hematology lab
workflow, and are there particular tests or procedures that are more prone to
errors or delays?
• Question 4: Considering advancements in hematology research, what emerging
tests or techniques do you anticipate becoming essential in the near future, and
how should the lab workflow be adaptable to accommodate these changes?
SME Questions: Process Management Expert
• Question 1: In the context of Six Sigma methodologies, what are the common
sources of variation and defects in the current hematology lab workflow? Based
on your expertise, how can process mapping and statistical analysis be utilized to
identify and mitigate these sources of errors?
• Question 2: Six Sigma places a strong emphasis on continuous improvement.
How can the DMAIC (Define, Measure, Analyze, Improve, Control) framework be
applied to the hematology lab workflow? What specific tools and techniques do
you recommend for each phase of DMAIC to optimize efficiency and reduce
defects in our processes?
• Question 3: Communication and collaboration are crucial in any process
improvement initiative. How can Six Sigma principles be employed to foster a
culture of continuous improvement within the lab team? What strategies do you
suggest for training staff, setting up feedback loops, and ensuring sustained
process enhancements in the long term?
For this project you must use
secondary research to answer
your 12 interview questions

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