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Communication Skills Basics - 1

Formal communication occurs in public speaking, mass communication, and official settings where language is used precisely and attention is paid to grammar, dress, and posture. Informal communication takes place in casual, personal settings where less attention is paid to structure and formality. To communicate effectively at work, one must be able to identify and utilize both formal channels like reporting structures, meetings, and newsletters, as well as informal channels. Reporting relationships help address issues quickly by providing a direct contact for queries and ensuring information is shared with relevant parties.

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37 views

Communication Skills Basics - 1

Formal communication occurs in public speaking, mass communication, and official settings where language is used precisely and attention is paid to grammar, dress, and posture. Informal communication takes place in casual, personal settings where less attention is paid to structure and formality. To communicate effectively at work, one must be able to identify and utilize both formal channels like reporting structures, meetings, and newsletters, as well as informal channels. Reporting relationships help address issues quickly by providing a direct contact for queries and ensuring information is shared with relevant parties.

Uploaded by

visanu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Fundamentals of

1.5 TECHNIQUES OF COMMUNICATION Communication

1.5.1 Formal and Informal communication NOTES


This differentiation of communication is mainly on the basis of
situations. In situations like public speaking, mass communication,
official communication, etc. formal communication is used. Here,
language is used more precisely, and more attention is paid to grammar.
Also we pay attention to our dress, posture, etc. formal communication
occurs in the context of status differences. Informal communication
takes place in case of informal and personal situations. Less attention
is paid to structure of language and grammar. Also less attention is
pair to nonverbal behavior like clothing, gait, posture, etc.
To communicate effectively in your workplace, you need to be able
to identify and use both formal and informal communication channels.
The channels of communication are the formal and informal ways of
communicating with other people.
1.5.1.1 Formal communication channels relate to the structure of
the organization. They include:
• Reporting relationships and policies
• Committee meetings
• Bulletin boards
• Participation in group events
• Internal newsletters
The benefits of reporting relationships
Reporting relationships help to address issues quickly and clearly, and
to spread the communication workload. For instance, in most
organizations your supervisor or manager will be your first point of
contact, rather than the managing director or the head of another
department.
This is useful because:
• Your manager may meet with the other departments regularly
and be able to answer the query.
• If you have a query the answer may be helpful for your colleagues
too – your manager can make sure it is passed on to everybody. Self-Instructional Material 9

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