IT Score for

Midsize
Enterprise CIOs
Sample report excerpt

© 2022 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_1834461
Meet Gartner IT Score for Midsize Enterprise CIOs

Introduction to Gartner Score

Gartner Score enables organizations to improve functional performance by assessing their performance
across a broad set of functional activities. The diagnostic measures two primary dimensions: maturity and
importance. IT Score for CIOs covers 28 functional activities across 7 functional objectives.

Here’s how it works

1. M
 easure the performance of the function 2. Prioritize. 3. Improve. We provide you with steps to take
in terms of: on your path to improvement in whatever
• S
 ee your maturity levels at a glance. On a
• M
 aturity. We ask a series of yes/no questions activities the data shows to be the biggest
simple bar graph, we plot the maturity level
about how your function approaches and significant opportunities for improvement.
of each activity and its importance — and
executes each one of a range of key activities
you get your first glimpse of where maturity • “ A Pathway to Maturity” lists action steps
and objectives specific to your function.
and importance aren’t aligned. For example, required to reach the next level in each
• I mportance. We ask you to indicate how your function may be highly mature in specific activity.
important each of those activities is for your
activities that aren’t very important to driving
function to meet its enterprise objectives. • R
 ecommended related resources provide
business priorities or highly immature in
associated insights. In some cases, a Gartner
activities that are.
advisor delivers the report and helps with
• S
 ee your priorities in rank order, based on prioritization and action planning.
those gaps between maturity and importance.
Immediately you can see what should be
your highest priorities for improvement
if your function is to drive business goals
effectively. You also see which activities
need less attention.

Read on for more insights and recommendations you might receive on an individual activity. A
complete report shows you the current status and improvement path for all activities and objectives
in your function.

© 2022 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_1834461
How mature are your functional activities?

Gartner IT Score benchmarks your self-assessment to provide you with a current

maturity score by activity.

Maturity: Measured on a scale ranging from 1 (Low) to 5 (High), maturity measures how advanced
an organization’s development is in a functional activity relative to Gartner’s best practice research.
Maturity scores are refined with a (+) or (-) to indicate intermediate levels of maturity.
The set of activities as mapped here is subject to change.

Source: Gartner
© 2022 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_1834461
How do maturity and importance compare?

Gartner IT Score plots your benchmarked maturity score against the importance
you assign to that activity in terms of its criticality for your function to meet
enterprise business objectives.

Select Findings

Lowest Maturity Highest Importance • Manage IT Risk

• Measure IT Performance • Leverage Technology • Develop Strategy • Prioritize IT Investments
• Priotritize IT Investments • Optimize the IT Operating • Leverage Technology
Model

Source: Gartner
© 2022 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_1834461
What are the high-priority areas for your function?

Gartner IT Score rank-orders your improvement priorities, based on the gap

between maturity and importance. The Activity Priority Index (API) identifies
where the function is less mature in activities of greater importance. A higher
API score indicates a greater priority to the organization.

Highest Priority Lowest Priority

• Develop Strategy • Prepare and Manage IT Budgets
• Leverage Technology • Source Internal and External Talent
• Measure IT Performance • Optimize the IT Operating Model and more activities

Source: Gartner
© 2022 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_1834461
High-priority area: Develop Strategy
How IT contributes to and develops strategy and associated strategic plans to achieve long-term objectives

Gartner IT Score provides next steps for each individual activity, based on current
and desired state.

Path to Maturity
Start doing the following to achieve
the next level of maturity:
• Redefine strategy based on market
feedback and execution results.

Source: Gartner
© 2022 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_1834461
Develop Strategy
Note: This is an example — each activity has a Path to Maturity slide

Featured resources
Leadership Vision for 2022: Midsize Enterprise CIO
This presentation is designed to help MSE CIOs plan for the next 12 to 18 months and present the plan to teams and senior management.
Three Critical Considerations to Achieve Strategic Midsize Enterprise IT
Midsize enterprise CIOs must use their inherent advantages to guide the discussion and enable their business’s success in
the technology age.
The Art of Creating a One-Page Strategy
Executive leaders, including CIOs, must use storytelling techniques to gain buy-in to the capabilities that comprise enterprise strategy.

Foundational practices
Ignition Guide to Strategic Planning for IT
Use this guide to establish strategic objectives for IT, prioritize action steps, build a strategic plan document and communicate strategy.
Midsize Enterprise IT Leadership Primer for 2022
This research provides insight into the trends, opportunities and challenges that must be addressed in 2022 to lead to effective execution.
A CIO’s Guide to Better Storytelling and Presentations
This research presents a practical approach to storytelling and presenting to help CIOs become more persuasive communicators.

Note: Some documents may not be available as part of your current Gartner subscription.

© 2022 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_1834461
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© 2022 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_1834461