EMC P R O D U C T W A R R A N T Y AND MAINTENANCE TABLE

The table below sets forth EMC® product-specific warranty and maintenance terms and information. Each product
identified as equipment also includes its related operating system, operating environment or microcode (also defined
in many contracts as “Core Software”), if any, unless the table indicates that such operating system is licensed as a
separate product. Any EMC software that is licensed as a separate product and is not specifically identified on this
table is governed by the terms stated in the row entitled “software.”

EMC recommends that you locate products on the following table by simultaneously pressing the “Control” key and the
letter “f” key to activate the “Find” feature, and then typing in the name of the applicable product.

Additional information about available Support Options as well as other important information can be found by
clicking the link found here.

Notice: In accordance with widely used business practices in the IT industry and in support of EMC’s worldwide
sustainability and recycling initiatives, Equipment may contain components that are (i) previously unused; or (ii) re-
manufactured to contain the most current updates, meet all relevant test specifications and be functionally equivalent
to previously unused components. Spare, upgrade and/or replacement components may be re-manufactured. EMC
warranty terms apply equally to all components. For information on EMC’s recycling and sustainability efforts please
click here.

Product Standard Warranty Available Support Options Designated Customer- Replaceable

Units (CRUs)*
AlphaStor Software 90 days; defective media replacement Premium, Enhanced None
Support during warranty available with purchase of a
maintenance support option

ApplicationXtender Family 90 days; defective media replacement Premium, Enhanced None

Software Support during warranty available with purchase of a
maintenance support option

AppSync 90 days; defective media replacement Premium1, Enhanced1, None

Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical,
ProSupport
Atmos Equipment 3 years; ProSupport Premium1, Enhanced1, None
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Atmos Software 90 days; defective media replacement Premium1, Enhanced1 None
Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical,
ProSupport
Autograph Family Software 90 days; defective media replacement Premium, Enhanced None
Support during warranty available with purchase of a
maintenance support option

Automated Failover 90 days; defective media replacement Premium None

Manager (AFM) Software Support during warranty available with purchase of a The AFM is included with
RecoverPoint or MirrorView maintenance support option. RecoverPoint or MirrorView software
only

AutoStart Family Software 90 days; defective media replacement Premium, Enhanced None
Support during warranty available with purchase of a
maintenance support option

AutoSwap Software 90 days; defective media replacement Premium None

Support during warranty available with purchase of a
maintenance support option

AVALONidm Software 90 days; defective media replacement Premium, Enhanced None

Support during warranty available with purchase of a
maintenance support option
 Product Standard Warranty Available Support Options Designated Customer- Replaceable
Units (CRUs)*
CloudArray Software 90 days; defective media replacement Premium1, None
(Appliance and Virtual Support during warranty available with purchase of a ProSupport Plus,
Edition) maintenance support option ProSupport Mission Critical

CloudArray 1 year; Limited Premium1, Disk Drives, Power Supply

Appliance Equipment ProSupport Plus,
ProSupport Mission Critical

CloudBoost 90 days; defective media replacement Enhanced None

Software Support during warranty available with purchase of a
maintenance support option

CloudBoost 1 year (equipment only); Limited Enhanced Power Supply, disk drives, ES30,
Equipment external fans, bezels, cables and
rails
CloudLink Secure VM 90 days; defective media replacement Premium1, None
Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

Cloud Tiering Appliance (CTA) 90 days; defective media replacement Premium, Enhanced None
Software Support during warranty available with purchase of a
maintenance support option

Cloud Tiering 90 days; defective media replacement Premium, Enhanced None

Appliance – Virtual Edition Support during warranty available with purchase of a
(CTA/VE) maintenance support option
Software
Cloud Tiering 1 year; Enhanced Premium, Enhanced Disk Drives,
Appliance (CTA) Power Supply
Equipment

Connectrix Family of Directors 3 years; ProSupport Enhanced1, Premium1,, Power supplies, fans, optics, cables
ProSupport Plus,
ProSupport Mission Critical,
ProSupport
Connectrix Family of Switches 3 years; ProSupport Enhanced1, Premium1,, Power supplies, fans, SFP, cables
(except Connectrix devices ProSupport Plus, and the complete switch when
listed below) ProSupport Mission Critical, applicable
ProSupport
Connectrix Manager Software 90 days; defective media replacement Premium1,, None
including CMDCE, CMCNE, Support during warranty available with purchase of a ProSupport Plus
Cisco Fabric Manager and maintenance support option ProSupport Mission Critical
Data Center Network Manager

Connectrix MP-7800B, MP- 3 years; ProSupport Mission Critical Premium1,, Power supplies, fans, SFP and
7840B ProSupport Plus cables
ProSupport Mission Critical

CopyPoint Software 90 days; defective media replacement Premium None

Support during warranty available with purchase of a
maintenance support option

Data Domain Software 90 day; defective media replacement Premium** 1, Enhanced** 1,, None
Support during warranty available with purchase of a ProSupport Plus**
maintenance support option ProSupport Mission Critical**
ProSupport**

Data Domain System 1 year hardware only; Limited Premium** 1, Enhanced** 1,, Power supply, disk drives, SAS
ProSupport Plus*,*,, controller on ES20, external fans,
Software (DDOS) 90 day; defective media replacement ProSupport Mission Critical**,, bezels, cables and rails
Support for DDOS during warranty available with ProSupport**
purchase of a maintenance support option

Data Protection Advisor 90 days; defective media replacement Premium1, Enhanced 1,, None
Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical,
ProSupport
DatabaseXtender Software 90 days; defective media replacement Premium, Enhanced None
Support during warranty available with purchase of a
maintenance support option

Disk Library DL1500, DL3000, 3 years; Enhanced Premium, Enhanced None

and 3D 4000 Family
Equipment
 Product Standard Warranty Available Support Options Designated Customer- Replaceable
Units (CRUs)*

Disk Library Family Equipment 2 years; Premium Premium None

(except for DL1500, DL3000,
and 3D 4000)

Disk Library for Mainframe, 2 years; ProSupport Mission Critical for Premium for None
DLm8000/6000/2000/1000, DLm8100 w/VMAX, DLm8100 w/VNX/DD, DLm2100 DLm8000/6000/2000/1000
DLm8100 w/VMAX, w/DD, DLm2100 w/VNX
DLm8100 w/VNX/DD, Premium1,
DLm2100 w/DD 2 years; Premium for DLm8000/6000/2000/1000 ProSupport Plus
DLm2100 w/VNX ProSupport Mission Critical for
DLm8100 w/VMAX, DLm8100
w/VNX/DD, DLm2100 w/DD,
DLm2100 w/VNX
DiskXtender Family Software 90 days; defective media replacement Premium, Enhanced None
Support during warranty available with purchase of a
maintenance support option
Documentum Family Software 90 days; defective media replacement Premium, Enhanced None
(except ApplicationXtender) Support during warranty available with purchase of a
maintenance support option

DSSD D5 1 year; Limited Premium None

ECS Appliance Equipment Equipment: 1 year; Limited Premium** 1, Enhanced** 1, None

ProSupport Plus**,
ProSupport Mission Critical**,
ProSupport**

ECS Appliance Software 90 days; defective media replacement. Premium1, Enhanced1, None
Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical,
ProSupport

Enterprise Hybrid Cloud 90 days; defective media replacement. Premium1, None

Platform Software for VxRail Support during warranty available with purchase of a ProSupport Mission Critical
maintenance support option

eRoom Software 90 days; defective media replacement Premium, Enhanced None

Support during warranty available with purchase of a
maintenance support option

File Management Appliance 1 year; Enhanced Premium, Enhanced Disk drives, power supplies
Equipment

File Management Appliance 90 days; defective media replacement Premium, Enhanced None
Software Support during warranty available with purchase of a
maintenance support option

Geographically Dispersed 90 days; defective media replacement Premium None

Disaster Restart Software Support during warranty available with purchase of a
maintenance support option

Greenplum Data Computing 1 year hardware only; Limited Premium1, None

Appliance (DCA) ProSupport Plus,
ProSupport Mission Critical

Greenplum Data Integration 1 Year hardware only; Limited Premium (covers both None
Accelerator (DIA) hardware and software portion
90 days for software in the DIA; defective media of the DIA)
replacement
Support for software during warranty available with the
purchase of a maintenance support option

Greenplum DCA OE (operating 90 days; defective media replacement Premium1, None

environment Software) Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical,

Greenplum Family Standalone 90 days; defective media replacement Premium None

Production Software Support during warranty available with purchase of a
maintenance support option

HomeBase Software 90 days; defective media replacement Enhanced None

Support during warranty available with purchase of a
maintenance support option

InfoMover 90 days; defective media replacement Premium None

 Product Standard Warranty Available Support Options Designated Customer- Replaceable
Units (CRUs)*
Support during warranty available with purchase of a
maintenance support option

Ionix ControlCenter Family 90 days; defective media replacement Premium1, None

Software Support during warranty available with purchase of a ProSupport Mission Critical
maintenance support option ProSupport Plus

Ionix Family Software 90 days; defective media replacement Premium1, Basic, None
Support during warranty available with purchase of a ProSupport Mission Critical
maintenance support option ProSupport Plus

Ionix for IT Operations 90 days; defective media replacement Premium1, Basic, None
Intelligence (formerly Smarts) Support during warranty available with purchase of a ProSupport Mission Critical,
maintenance support option ProSupport Plus

Ionix Network Configuration 90 days; defective media replacement Premium1, Basic, None
Manager (formerly Voyence) Support during warranty available with purchase of a ProSupport Mission Critical,
maintenance support option ProSupport Plus

Isilon Family Equipment 1 year hardware only; Limited Premium** 1, Enhanced** 1, Power supplies, power cables,
ProSupport Plus**, NVRAM batteries, Hard Disks, Rail
ProSupport Mission Critical**, kits, IB switches, IB cables,
ProSupport** faceplates

Isilon Family Software 90 day; defective media replacement Premium** 1, Enhanced** 1, None
Support during warranty available with purchase of a ProSupport Plus**,
maintenance support option ProSupport Mission Critical**,
ProSupport**

IT Compliance Analyzer 90 days; defective media replacement Premium1, Basic, None

Application Edition Software Support during warranty available with purchase of a ProSupport Plus**,
maintenance support option ProSupport Mission Critical**

IT Performance Reporter 90 days; defective media replacement Premium1, Basic, None

Network Edition Software Support during warranty available with purchase of a ProSupport Plus**,
maintenance support option ProSupport Mission Critical**

IT Process Centre Request 90 days; defective media replacement Premium1, Basic, None
Management Software Support during warranty available with purchase of a ProSupport Plus**,
maintenance support option ProSupport Mission Critical**

Mainframe Disk Library (MDL) I year; Basic Premium, Enhanced, Basic Disk drives, power supplies
Equipment

Mainframe Disk Library (MDL) 90 days; defective media replacement Premium, Enhanced, Basic None
Software Support during warranty available with purchase of a
maintenance support option

MirrorView Software 90 days; defective media replacement Premium None

(excluding AX4) Support during warranty available with purchase of a
maintenance support option

Navisphere Family Software 90 days; defective media replacement Premium None

(excluding AX4) Support during warranty available with purchase of a
maintenance support option

NetWorker Family Software 90 days; defective media replacement Premium1, Enhanced1, None
(except for NetWorker Fast Support during warranty available with purchase of a ProSupport Plus,
Start) maintenance support option ProSupport Mission Critical,
ProSupport

Open Migrator/LM Software 90 days; defective media replacement Premium None

Support during warranty available with purchase of a
maintenance support option

Open Replicator For 90 days; defective media replacement Premium1, None

Symmetrix Software Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

PowerExchange PWX 90 days; defective media replacement Premium None

Connector to Greenplum Support during warranty available with purchase of a
maintenance support option

PowerPath Family Software 90 days; defective media replacement Premium1, None

Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

ProSphere Software 90 days; defective media replacement Premium, Basic None

 Product Standard Warranty Available Support Options Designated Customer- Replaceable
Units (CRUs)*
Support during warranty available with purchase of a
maintenance support option

ProtectPoint Software 90 day; defective media replacement Premium1, None

Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

Rainfinity Appliance 1 year; Enhanced Premium (applies only to Disk drives and power supply
Equipment qualifying models specified by
EMC in the maintenance
quote), Enhanced

Rainfinity Appliance Software 90 days; defective media replacement Premium (applies only to
Support during warranty available with purchase of a qualifying models specified by
maintenance support option EMC in the maintenance
quote), Enhanced

RecoverPoint Equipment 3 years; ProSupport Mission Critical Premium1, None

ProSupport Plus,
ProSupport Mission Critical

RecoverPoint Software 90 days; defective media replacement Premium1, None

Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

Replication Manager Software 90 days; defective media replacement Premium1, None

Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

RepliStor Software No longer available for sale; maintenance only Premium, Enhanced None

SAN Copy Software (excluding 90 days; defective media replacement Premium None
AX4) Support during warranty available with purchase of a
maintenance support option

ScaleIO Software 90 days; defective media replacement Premium1, Enhanced1, Basic, None
Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical,
ProSupport

ScaleIO Ready Node 1 year, hardware only; Limited Premium1, Enhanced1, None
ProSupport Plus,
ProSupport Mission Critical

SnapView Software (excluding 90 days; defective media replacement Premium None

AX4) Support during warranty available with purchase of a
maintenance support option

Software (all other EMC 90 days; defective media replacement Basic None
Software products not listed Support during warranty available with purchase of a
separately in this table) maintenance support option

SourceOne eDiscovery 1 year; Enhanced Premium, Enhanced Power supply, disk drives
Equipment

SourceOne eDiscovery 90 days; defective media replacement Premium, Enhanced None

Software Support during warranty available with purchase of a
maintenance support option

SourceOne Family Software 90 days; defective media replacement Premium, Enhanced None
(excluding SourceOne Support during warranty available with purchase of a
eDiscovery) maintenance support option

SRDF Family Software 90 days; defective media replacement Premium1, None

Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

Storage Analytics 90 days; defective media replacement Premium1, Enhanced1, None

Software Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical,
ProSupport

Storage Resource 90 days; defective media replacement Premium1, None

Management Suite ProSupport Plus,
 Product Standard Warranty Available Support Options Designated Customer- Replaceable
Units (CRUs)*
Support during warranty available with purchase of a ProSupport Mission Critical
maintenance support option

Symmetrix DMX Enginuity 3 years; Premium Premium None

(operating environment
software)

Symmetrix DMX Family 3 years; Premium Premium None

Equipment (excluding
Symmetrix VMAX)

Symmetrix Management 90 days; defective media replacement Premium None

Console Software Support during warranty available with purchase of a
maintenance support option

Symmetrix Manager Software 90 days; defective media replacement Premium None

Support during warranty available with purchase of a
maintenance support option

Symmetrix Optimizer Software 90 days; defective media replacement Premium1, None

Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

Symmetrix VMAX, VMAXe, 90 days; defective media replacement Premium1, None

VMAX 10K/20K/40K Support during warranty available with purchase of a ProSupport Plus,
Enginuity (operating maintenance support option ProSupport Mission Critical
environment software)

Symmetrix VMAX, VMAXe, 3 years; ProSupport Mission Critical Premium1, Disk drives
VMAX 10K/20K/40K ProSupport Plus,
Family Equipment ProSupport Mission Critical

Symmetrix VMAX3 3 years; ProSupport Mission Critical Premium1, None

100K/200K/400K ProSupport Plus,
Family Equipment ProSupport Mission Critical

Symmetrix VMAX3 90 days; defective media replacement Premium1, None

100K/200K/400K Support during warranty available with purchase of a ProSupport Plus,
HyperMax OS maintenance support option ProSupport Mission Critical
(operating environment
software)

Telestream Flip Factory 90 days; defective media replacement Premium, Enhanced, Basic None
Software Support during warranty available with purchase of a
maintenance support option

TimeFinder Family Software 90 days; defective media replacement Premium1, None

Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical

Unity All Flash Family 1 year, hardware only; Limited Premium** 1, Enhanced** ,1 Drives, power supply, I/O card,
Equipment ProSupport Plus**, storage processor, cables, memory,
Software (Unity OE) – see below ProSupport Mission Critical**, link control card, SSD, fan, SFP
Unity 300F ProSupport**
Unity 400F
Unity 500F
Unity 600F

Unity Hybrid Family 1 year, hardware only; Limited Premium** 1, Enhanced** 1, Drives, power supply, I/O card,
Equipment ProSupport Plus**, storage processor, cables, memory,
Software (Unity OE) – see below ProSupport Mission Critical**, link control card, SSD, fan, SFP
Unity 300 ProSupport**
Unity 400
Unity 500
Unity 600

UnityVSA Professional Edition 90 days; defective media replacement Enhanced1, None

Support during warranty available with purchase of a ProSupport
maintenance support option

Unity OE 90 days; defective media replacement Premium** 1, Enhanced** 1, None

(operating environment Support during warranty available with purchase of a ProSupport Plus**,
software) maintenance support option ProSupport Mission Critical**,
ProSupport**

Unity optional software 90 days; defective media replacement Premium1, Enhanced1, None
products Support during warranty available with purchase of a ProSupport Plus,
maintenance support option ProSupport Mission Critical,
ProSupport