EDUCATION AGENT TRAINING COURSE - ACTIVITY COURSE BOOK

CONTENTS

Welcome to the EATC Activity Course 2 Working Effectively (WEF) Activities 50

Book • A Who's Who of Australian 51
International Education
Australian Qualifications Framework 4 • Student Client Management 54
(AQF)
• Pastoral Care Issues 56
• Australia 5
• Promoting Australian Education 58
• Australian Education 9
• Marketing Information 60
• Australian Schools 11
• Student Documents 62
• ELICOS 15
Ethics (ETH) 64
• Vocational Education & Training 18
• Introduction 65
• University Education in Australia 21
• Case Studies 9
• Post Secondary School Courses 27
and Careers
Self Assessment Activities 68
• Self Assessment - Unit A 69
Regulations & Legislation (REG) 32
Australian Qualifications
Activities
Framework
• An Introduction to Regulations 33
• Self Assessment - Unit B 72
and Legislation
Regulations and Legislation
• The ESOS Act 34
• Self Assessment - Unit C Working 79
• The National Code of Practice 36 Effectively
2007
• Self Assessment - Unit D Ethics 84
• PRISMS 38
• Student Visas: Basic Requirements 40 Answers 87
and Processes
• Student Visas: Application 43
Processes, Specific Requirements
and Integrity Concerns
• Student Visas: Visa Conditions 45
and Student Responsibilities
• Privacy, Student Complaints and 48
Appeals
WELCOME TO THE EATC ACTIVITY COURSE
BOOK
This Activity Course Book was designed as a companion to the EATC Course Book and is provided free of
charge. In this volume, you will find the same quizzes and activities as in the online EATC. Answers are
provided at the back.
Generally, before receiving access to the formal examination, online learners must complete all activities. The
fast-track EATC certification option does not require you to complete these activities, however, we strongly
recommend you use this book to gauge your understanding of the course before sitting the formal exam.
As per the terms and conditions of the purchase, if your exam attempt in unsuccessful, you will need to
complete the online course before receiving access again.
When undertaking activities, refer back to the relevant section in the EATC Course Book and complete the
activity as advised.

3
AUSTRALIAN QUALIFICATIONS FRAMEWORK
(AQF) ACTIVITIES
AUSTRALIA

HISTORY 5. What is its population density?

O 2 people per sq km
1. Choose the correct response order of event
below of numbering them from oldest (1) to O 14 people per sq km
most recent (7):
O 29 people per sq km
EVENT ORDER 6. Where do most Australians live?
The ANZAC tradition was created that
O in rural areas
contributed to an Australian identity
O in urban areas
Large number of migrants, especially
from Europe, settled in Australia. 7. Which state has the largest population?

Captain Cook claimed the East Coast O NSW

of Australia for Great Britain
O QLD
A federation was created and so the
O VIC
Australian nation was born
8. Which state has the smallest population?
A sophisticated aboriginal culture
existed for many thousands of years O SA

Many Chinese people arrived to search O TAS

for gold
O WA
The first convicts (a total of 732) were 9. Which 2 cities have the largest populations?
transported from Britain to live at Port
Jackson O Bris & Melb

O Syd & Bris

When are these two public holidays celebrated
(tick the correct answer)? O Syd & Melb
2. Australia Day 10. How many capital cities have a population of
between 1 and 2 million people?
O January 26th
O 1
O April 25th
3. ANZAC Day O 2

O 3
O January 26th
O 4
O April 25th
MULTICULTURALISM
POPULATION AND CULTURE
11. What percentage of Australians were born
POPULATION overseas?

4. What is Australia’s population? O 0.5%

O ~20 million O 2%

O ~120 million O 20%

O ~ 200 million O 25%

Australian Qualifications Framework (AQF) - 5

 12. What percentage of Australians are Indigenous CLIMATE AND ENVIRONMENT
people?
TEMPERATURE
O 0.5%
18. Which city has the highest minimum in January
O 2% and highest maximum in July?
O 20% O Perth
O 25% O Darwin
LANGUAGE 19. Which city has the lowest maximum and lowest
minimum temperature in January?
13. What language other than English is most
commonly spoken at home? O Melbourne
O Cantonese O Hobart
O German 20. Which city has the highest maximum and highest
minimum temperature in July?
O Italian
O Brisbane
14. What percentage of people who speak Greek at
home were born in Australia? O Darwin
O 1.3% 21. Which city has the lowest maximum and lowest
minimum temperature in July?
O 2%
O Canberra
O 42.7%
O Hobart
O 52.8%
15. What percentage of Australian people speak an
RAINFALL
Indigenous language at home?
Which is the wettest season of the year for each
O 0.3% city?

O 0.5% 22. Adelaide

O 19.4% O Summer O Winter

O Autumn O Spring
O 24.4%
23. Brisbane
RELIGION
16. What percentage of Australians in 2006 followed O Summer O Winter
Christian religions? O Autumn O Spring

O 1.4% 24. Canberra

O 63.8% O Summer O Winter

O Autumn O Spring
O 96.1%
25. Darwin
17. In 2001 what percentage of people followed
non-Christian religions? O Summer O Winter
O 4.9% O Autumn O Spring

O 15.5% 26. Hobart

O 68% O Summer O Winter

O Autumn O Spring
27. Melbourne

O Summer O Winter
O Autumn O Spring

6 - Australian Qualifications Framework (AQF)

28. Perth 38. Australia’s federal parliament is located in
Canberra.
O Summer O Winter
O Autumn O Spring O True

29. Sydney O False

39. New South Wales is Australia’s oldest state.
O Summer O Winter
O Autumn O Spring O True

BIODIVERSITY & NATURAL WONDERS O False

30. Two unique kinds of mammals in Australia are 40. Darwin is located at the To p End of Australia.

O marsupials and monotremes O True

O flora and fauna O False

31. Australia’s ecosystems have been seriously 41. Brisbane is the fastest growing city in Australia.
damaged by
O True
O introduced animals O False
O Australia’s long history 42. Hobart was eventually settled in 1903.
32. The Great Dividing Range starts in Victoria and
O True
finishes in northern
O False
O New South Wales
43. Large quantities of wine are produced in South
O Queensland Australia.
33. Australia’s desert areas are known as the
O True
O the red centre O False
O the southern sahara 44. Significant amounts of gold were discovered in
34. The Great Barrier Reef provides a habitat for central Victoria.

O 1500 species of dugongs O True

O the huge number of marine species O False

35. Uluru is jointly managed by Parks Australia and 45. Western Australia is the second largest state in
Australia after Queensland.
O the territory government
O True
O the traditional aboriginal owners
O False
36. The Tasmanian Wilderness World Heritage area
covers about _________ of Tasmania Match the place or event with its location:
O one-fifth 46. Parliament House

O one-third O ACT O SA
O NSW O TAS
GEOGRAPHY
O NT O VIC
Which of these statements are True or False? O QLD O WA

37. Australia has seven States and two Territories. 47. Kakadu National Park

O True O ACT O SA
O NSW O TAS
O False
O NT O VIC
O QLD O WA

Australian Qualifications Framework (AQF) - 7

 48. Port Arthur 57. The Prime Minister of Australia is a member of
the
O ACT O SA
O NSW O TAS O the Liberal party
O NT O VIC O the Nationals
O QLD O WA
O the Labor party
49. Blue Mountains 58. The Queen’s representative in Australia is
O ACT O SA O The Prime Minister
O NSW O TAS
O The Governor-General
O NT O VIC
59. The leader of a State government is called the
O QLD O WA
50. Melbourne Cup O the Premier

O the Chief Minister

O ACT O SA
O NSW O TAS
O NT O VIC
O QLD O WA
51. Fremantle

O ACT O SA
O NSW O TAS
O NT O VIC
O QLD O WA
52. Coober Pedy

O ACT O SA
O NSW O TAS
O NT O VIC
O QLD O WA

GOVERNMENT
53. The Australian federal government has important
responsibilities such as

O Education and foreign affairs

O Local transport and rubbish collection

54. Australia’s federal parliament consists of

O the states and territories

O the Upper House and Lower House

55. When there is a federal elections, then
Australians

O must vote

O can choose not to vote

56. The Prime Minister of Australia is

O Malcolm Turnbull

O Queen Elizabeth II

8 - Australian Qualifications Framework (AQF)

AUSTRALIAN EDUCATION

THE AUSTRALIAN QUALIFICATIONS PATHWAYS FOR INTERNATIONAL

FRAMEWORK (AQF) STUDENTS
Select the correct answer:
Decide if these statements are True or False.
8. There are _______ kinds of pathways that
1. The AQF outlines the qualifications for 3
international students tend to use to eventually enter
education sectors.
an undergraduate course.
O True
O Three
O False
O Four
2. The AQF lists 18 different types of qualifications.
9. Foundation programs are designed for students
O True who _______ the entry requirements for a Bachelor
degree.
O False
3. A Certificate I is usually offered by the Vocational O meet
and Technical Education sector. O don’t meet
O True 10. _______ foundation programs.

O False O Only the Higher Education sector offers

4. A Diploma course may be offered by the Higher O School, VET, ELICOS and Higher Education
Education sector. sectors offer
O True 11. _______ foundation programs provide a formal
qualification.
O False
5. The AQF lists the courses provided by all education O Some
institutions in Australia. O All
O True 12. A foundation program has a similar standard to
_______ at an Australian high school.
O False
6. The AQF allows students to decide on an O Year 11
appropriate learning pathway. O Year 12
O True 13. The lowest entry requirement for a student who
wants to study a standard foundation program is
O False _______.
7. A bachelor degree qualification from one
university has the same level as a bachelor degree O completion of Year 11 and IELTS 5.5
from a different university. O completion of Year 11 and IELTS 4.5
O True 14. If a student definitely wants to enter a Group of
8 university then probably _______ .
O False
O they can study any foundation program in
Australia

O they should study a Go8 foundation

program

Australian Qualifications Framework (AQF) - 9

 Decide if these program features refer to 24. They tend to provide a wider selection of
foundation programs (FP) or a High School Year subjects and so allow entry to a larger variety of
12 programs (Y12). undergraduate courses.
15. All Higher Education institutions accept their O Diploma Program
results.
O Foundation Program
O Foundation Program
25. They are usually the preferred pathway for the
O Y12 most prestigious universities.
16. They are designed for meeting the learning O Diploma Program
needs of international students.
O Foundation Program
O Foundation Program
Decide if these statements are True or False:
O Y12
26. International students only obtain a
17. They are often packaged with undergraduate
Diploma qualification so they can then enter an
programs.
undergraduate course.
O Foundation Program
O True
O Y12
O False
18. They have a strong focus on developing
27. If a student attends a foundation program, then
language, culture and academic skills.
they are not allowed to enroll in a Diploma program.
O Foundation Program
O True
O Y12
O False
19. They provide a wide variety of subject choices
28. Diploma courses can be offered by an institution
O Foundation Program that has a campus overseas.

O Y12 O True
20. They are delivered in more of an ‘adult’ learning O False
environment
29. Bridging courses are usually longer than
O Foundation Program Foundation or Diploma courses.

O Y12 O True
21. They may provide students with access to O False
facilities and staff at a university.
30. Typically, Bridging courses do not provide a
O Foundation Program qualification.

O Y12 O True

Decide if these program features refer to O False

Diploma programs or Foundation programs. 31. Bridging courses are available for students
wishing to enter postgraduate courses.
22. Students can sometimes obtain credit from
this program to enter the second year of an O True
undergraduate program.
O False
O Diploma Program

O Foundation Program
23. These programs always provide a qualification.

O Diploma Program

O Foundation Program

10 - Australian Qualifications Framework (AQF)

AUSTRALIAN SCHOOLS

INTRODUCTION TO AUSTRALIAN 9. Class sizes are not too large so that teachers can
SCHOOLS best monitor and assist learning.

O True
Match the school feature to the type of school:
O False
1. The school is not associated with a state or
territory government. 10. All teachers need to have university level
qualifications.
O Government
O True
O Non-Government
O False
2. The marketing of the school is controlled by the
government. 11. All students have the same learning experience
at school.
O Government
O True
O Non-Government
O False
3. Education Agents deal with the school directly.
12. Schools support international students by
O Government providing extra English language assistance.
O Non-Government O True
4. The school reflects a broad range of cultural and
O False
social philosophies.

O Government STRUCTURE OF AUSTRALIAN

O Non-Government
SCHOOLING

Decide if these statements are True or False: Choose the correct answer:

5. The Australian school system tries to help all 13. Pre-school Duration (Years)
students develop their own abilities and interests. O 1
O True O 2
O False O 3
6. Class activities mostly involve students memorising 14. Preparatory Year Duration (Years)
facts and statistics.
O 1
O True
O 2
O False
O 3
7. School students are usually allowed to wear
whatever clothes they want to. 15. Primary School Duration (Years)

O True O 3 or 4

O False O 4 or 5

8. There are usually no school classes after 3pm or O 6 or 7

on weekends.

O True

O False

Australian Qualifications Framework (AQF) - 11

 16. Junior High School Duration(Years) 26. In High School, students follow a timetable and
study in different subject rooms.
O 1 or 2
O True
O 3 or 4
O False
O 4 or 5
27. Students can leave school after Year 10 and
17. Senior High School Duration(Years)
then look for a job or continue with a Vocational
O 1 Education & Training course.

O 2 O True

O 3 O False
28. In some states it is possible for a student to
Decide if these statements are True or False:
receive a formal certificate after completing Year 10.
18. The Preparatory Year is sometimes called
Kindergarten. O True

O False
O True
29. High School students can choose subjects that
O False relate to their future university studies.
19. Primary schools can be mixed-sex or single sex.
O True
O True
O False
O False 30. Students who successfully complete Year 12 do
20. In Primary School, one teacher teaches most or not receive a formal certificate.
all subjects for one class.
O True
O True
O False
O False
21. An entrance exam is required for public primary SECONDARY SCHOOL
schools. QUALIFICATIONS
O True Complete the following sentences:
O False 31. When students finish Year 10, they may receive
22. Students receive a formal certificate after _____ certificate.
finishing primary school. O a formal
O True O an informal
O False 32. If students study vocational subjects at high
23. International student must meet certain school, then they may receive credit for _____
academic and English language requirements to be courses in the VET sector.
able study at high school. O Certificate
O True O Diploma
O False 33. A student obtains a Senior Certificate of
24. Students have a wider range of learning options Education after they successfully complete _____
at high school compared with primary school. O Year 11
O True O Year 12
O False
25. In High School, students usually have the same
teacher for all subjects.

O True

O False

12 - Australian Qualifications Framework (AQF)

34. The senior certificate in Victoria is known as the 42. Homestay accommodation tends to suit students
_____ who are younger than 18.

O SACE O True

O TCE O False

O VCE 43. Education institutions try to only deal with

homestay families that have a good reputation.
O WACE
O True
35. _____ students who complete Year 12 and want
to enter a university receive a tertiary entrance rank. O False

O Some 44. Students of any age can choose to live in rental

accommodation.
O Most
O True
36. A student’s rank depends on _____
O False
O the course they want to study

O their academic results from Year 12 ADVANTAGES TO INTERNATIONAL

37. A tertiary entrance rank enables universities to STUDENTS
_____ students.
Which of these would be a reason why
O select international students choose to study at an
Australian school?
O test
45. Australian schools provide a safe learning
ENTRY POINTS, TYPICAL COSTS, environment.
AND ACCOMMODATION OPTIONS O True
38. Which cost is usually the smallest during a year
O False
of school study?
46. Australia’s multicultural society means that it
O Tuition fees is normal for classes to have students of different
cultural backgrounds.
O Health insurance

O Accomodation O True

O Incidentals O False
47. Teachers are used to dealing with the
Decide if these statements are True or False learning needs of students from different cultural
about accommodation: backgrounds.
39. Meals and a laundry service are included in the
O True
cost of boarding at a school.
O False
O True
48. Schools provide administrative and language
O False support for international students.
40. Tuition fees for non-government schools include
O True
boarding costs.
O False
O True
49. Large numbers of international students come to
O False study at Australian schools every year.
41. In homestay accommodation a student lives with
O True
an Australian family.
O False
O True

O False

Australian Qualifications Framework (AQF) - 13

 Decide if these statements are True or False:
50. The National Curriculum Framework ensures that
all Australian schools meet certain standards.

O True

O False
51. The National Curriculum Framework focuses on
10 learning areas.

O True

O False
52. A survey from PISA in 2009 showed that
compared to other countries, Australian students
achieved very good learning outcomes.

O True

O False
53. Schools can provide ESL support both before and
after an international student joins classes with other
Australian students.

O True

O False
54. A student’s use and understanding of computer
technology is not a major focus in Australian schools.

O True

O False

14 - Australian Qualifications Framework (AQF)

ELICOS

INTRODUCTION TO ELICOS TYPES OF COURSES

SELECT THE CORRECT ANSWER: SELECT THE CORRECT ANSWER:
1. How is the ELICOS sector different to other 7. How long are most ELICOS courses?
education sectors?
O 12 to 24 weeks
O it only caters for international students
O up to 24 weeks
O it also caters for Australian students
O 4 to 48 weeks
2. When would international students usually attend
8. What language levels can an ELICOS student
an ELICOS course?
usually study at?
O before taking a course in another sector
O from beginners to advanced
O after taking a course in another sector
O from elementary to intermediate
3. What kind of visa do ELICOS students typically
have? O from intermediate to advance
9. How many hours per week does a student study
O only a student visa
in a full-time ELICOS course?
O a tourist visa, a work visa or a student visa
O 20
4. What is a stand-alone ELICOS course?
O 25
O the only course that a student studies in
Australia O 15 to 25
10. When can a student usually start an ELICOS
O the first course that a student studies
course?
before attending another one
5. Approximately what proportion of ELICOS O only in February or July
students take a stand-alone course? O every 4 weeks
O 30% O Any time of the year
O 40%
Match the following learning needs with the
O 50% most appropriate type of course:

O 60% 11. Learn English related to nursing, including

speaking to doctors and patients & writing medical
6. What types of ELICOS centres are there?
reports.
O only private centers
O English for Specific Purposes (ESP)
O both private and government centres
O General English
O only centres attached to a high school,
O English for Academic Purposes (EAP)
TAFE college or university
12. Develop language skills related to speaking with
business clients on the phone & writing emails to
English-speaking clients.

O General English

O Business English

O Examination Preparation

Australian Qualifications Framework (AQF) - 15

 13. Pass the Cambridge CPE exam to obtain a better 21. What is an example of a special interest short
job in the home country. course?

O General English O an IELTS preparation course

O Business English O a high school holiday tour

O Examination Preparation O An academic English course

14. Learn English at an intermediate level and be 22. What qualifications are awarded to students who
able to use English when speaking with foreigners in complete a short course?
Australia and in the home country.
O Certificate I - Study Tours
O General English
O there is no qualification
O Business English
O Certificate of General English
O Secondary School Preparation
15. Study in an Australian high school at Year 11 ENGLISH LANGUAGE TESTS
level and eventually enter a Diploma course at TAFE.
Select the correct answer:
O General English
23. The most commonly used English language
O Business English proficiency test in Australia is the

O Secondary School Preparation O IELTS test

16. Obtain an overall IELTS score of 6.0 to enter a O the TOEFL test
university in Melbourne.
24. Which of the following tests are not accepted
O General English by the Department of Immigration and Border
Protection?
O Business English
O IELTS scores
O Examination Preparation
17. Eventually study a Bachelor Degree in Australia; O TOEFL scores

O iTEP
O General English
O PTE
O English for Academic Purposes (EAP)
25. A student who wants to enter an Australian
O Business English university needs to sit for the
These questions are about short courses: O General IELTS test
18. What kinds of visa can a student have who O Academic IELTS test
studies for less than 3 months?
26. For the Academic and General test formats the
O a tourist visa and working holiday visa reading and writing modules are

O a tourist visa, working holiday visa and O the same

student visa
O different
19. What is a common feature of short courses?
27. The TOEFL test is available as
O they cater for a group containing students
of different nationalities O a computer-based test and a paper-based
test
O they combine a tourist activity (eg. scuba
diving) with some English study O a paper-based test only
28. Which of the following test scores, indicates a
O they occur at any time of the year
student with the English proficiency to enter a typical
20. Which students on a tourist visa, who study short University course (multiple choice)?
courses, are protected if their College closes?
O IELTS 4.5
O All students in all ELICOS colleges
O TOEFL 94
O Those students in ELICOS colleges that are
members of English Australia O PTE 73

16 - Australian Qualifications Framework (AQF)

ENTRY POINTS AND COSTS

Consider the following scenario:

A female student from Fiji wants to study Hospitality
at a Hospitality College and she decided to
undertake the IELTS language test to prove her
language proficiency to both the Hospitality College
and DIBP.
DIBP requires an IELTS score of 6.0 for her to be
able to obtain a student visa for direct entry into
the undergraduate course. The College has an IELTS
score of 6.5 as the English Proficiency level required
to enter the course.
29. What IELTS score does she need to be able to
study at College?

O 5.5

O 6

O 6.5

O No IELTS exam is necessary

30. What kind of IELTS test format does she need to
sit for?

O General

O Academic

Australian Qualifications Framework (AQF) - 17

 VOCATIONAL EDUCATION & TRAINING

STRUCTURE OF THE AUSTRALIAN 9. A small proportion of secondary schools provide

VET SECTOR VET subjects.

O True
SELECT THE CORRECT ANSWER:
1. TAFE Institutes are funded by the government. O False
10. Secondary school students can take VET subjects
O True
that lead to a Certificate qualification from a TAFE
O False Institute.
2. TAFE Institutes focus more on practical learning O True
than universities do.
O False
O True
11. The VET system mainly focuses on providing
O False business courses and information technology
courses.
3. Normally, different TAFE Institutes work together
to provide courses and student services. O True
O True O False
O False
AUSTRALIAN VET QUALIFICATIONS
4. TAFE Institutes are much smaller than universities.
Match the duration to the qualification:
O True
12. 3 - 6 months
O False
5. An ELICOS centre may be part of a TAFE Institute. O Cert I O Cert IV
O Cert II O Dip
O True
O Cert III O Adv Dip
O False 13. 6 - 12 months
6. Universities have no associations with TAFE
Institutes. O Cert I O Cert IV
O Cert II O Dip
O True
O Cert III O Adv Dip
O False O Cert II and Cert III
7. International students attend private VET colleges, 14. 1 year
especially to attend business or computing courses.
O Cert I O Cert IV
O True
O Cert II O Dip
O False O Cert III O Adv Dip
8. Courses at Private colleges but not at TAFE 15. 1 - 2 years
Institutes are used by international students as a
pathway to undergraduate programs. O Cert I O Cert IV
O Cert II O Dip
O True
O Cert III O Adv Dip
O False

18 - Australian Qualifications Framework (AQF)

16. 2 - 2.5 years assessment to obtain a full qualification without
attending classes.
O Cert I O Cert IV
• True
O Cert II O Dip
• False
O Cert III O Adv Dip
26. Students can obtain an RPL assessment from a
Select the correct answer: Registered Training Organisation for free.

17. Certificate I and II courses develop _______ • True

vocational skills and knowledge. • False
27. VET course fees are very similar throughout
O basic
Australia.
O advanced
• True
18. Certificate III and IV courses prepare students for
• False
_______.

O work only QUALITY ASSURANCE IN THE VET

SYSTEM
O work and further studies
19. Students learn to use a range of _______ in a Select the correct answer:
Diploma course. 28. How many different VET qualifications are there?
O technical and management skills O 6
O technical skills only O 7
20. In an Advanced Diploma course students learn to
O 8
develop skills _______.
O 9
O in a specified area
29. Which of the following do the NVR Standards for
O that are very general Registered Training Organisations not require?

ENTRY REQUIREMENTS AND COSTS O To follow specific requirements when

undertaking assessment of student’s work
Decide if these statements are True or False:
O To use suitably skilled and qualified trainers
21. Most VET providers require international students and teachers
to have at least completed Year 12 in Australia or
O To have documented quality assurance
overseas.
processes
• True
O To undertake RPL assessments for all
• False
students
22. Most VET providers require international students
to have an IELTS score of 5.5. O To demonstrate that their owner or CEO
is suitable to operate an educational
• True institution
• False
30. Which statement is False?
23. RPL means that the VET provider decides if a
student can receive credit for their knowledge and O Training packages are developed to specify
skills. the skills needed by a particular industry

• True O There is a training package for every

• False industry in Australia
24. When determining RPL, the VET provider only O All accredited courses are listed on the
considers the student’s work experience. national register
• True
• False
25. It is possible for students who have an RPL

Australian Qualifications Framework (AQF) - 19

 PATHWAYS TO HIGHER EDUCATION O Employees

O Both
Decide if these statements are True or False:
40. Improved quality
31. The VET system provides different pathways to
the higher education sector. O Employers

O True O Employees

O False O Both
32. Students can obtain credit in Certificate courses 41. Increased productivity
for studying VET subjects at school.
O Employers
O True
O Employees
O False
O Both
33. The VET system provides a wide range of training
42. Greater flexibility and responsiveness to change
programs.
O Employers
O True
O Employees
O False
34. RPL only applies to the VET sector. O Both
43. Reduced insurance premiums
O True
O Employers
O False
35. The VET system can provide useful practical O Employees
experience that is valued by employers. O Both
O True 44. Less wastage

O False O Employers
36. It is possible for a student to study in the VET O Employees
sector after completing a Bachelor degree.
O Both
O True
45. Reduced maintenance and repair costs
O False
O Employers
ADVANTAGES OF VET O Employees

Match these advantages to who would O Both

probably benefit the most - employers, 46. Greater commitment from staff
employees, or both employers and employees:
O Employers
37. Better access to job opportunities
O Employees
O Employers
O Both
O Employees
47. Higher staff retention rate
O Both
O Employers
38. Higher earnings
O Employees
O Employers
O Both
O Employees
48. Improved morale
O Both
O Employers
39. Satisfaction with training
O Employees
O Employers
O Both

20 - Australian Qualifications Framework (AQF)

UNIVERSITY EDUCATION IN AUSTRALIA

INTRODUCTION 8. Brisbane

O 1 O 4
Choose the correct answer:
O 2 O 5
1. There are ___ public Australian universities.
O 3 O 6
O 37
9. Canberra
O 40
O 1 O 4
2. Universities tend to operate ___
O 2 O 5
O with overseas campuses and other O 3 O 6
international universities.
10. Darwin
O only with their own campuses.
O 1 O 4
3. Basically, universities focus on ___
O 2 O 5
O creating and storing knowledge for others. O 3 O 6

O creating , transferring and storing 11. Hobart

knowledge.
O 1 O 4
4. Universities are an important source of help ____
O 2 O 5
O mostly for their local communities. O 3 O 6

O for businesses, the government and the 12. Melbourne

Australian community in general.
O 1 O 4
5. Australian universities ____ to determine the
O 2 O 5
kinds of learning experiences they offer.
O 3 O 6
O have a lot of freedom
13. Perth
O do not have a great deal of freedom
O 1 O 4
6. Universities view ____ as one of their most
O 2 O 5
important characteristics.
O 3 O 6
O internationalisation
14. Sydney
O multiculturalism
O 1 O 4
UNIVERSITY LOCATIONS O 2 O 5
O 3 O 6
How many main university campuses are
located in these capital cities? STRUCTURE OF AUSTRALIAN
7. Adelaide UNIVERSITIES

O 1 O 4 Decide if these statements are True or False:

O 2 O 5 15. Australian universities are governed by a Council,
O 3 O 6 Senate or Board of Governors.

O True

O False

Australian Qualifications Framework (AQF) - 21

 16. The Chancellor elects the members of the 25. Masters Degree (coursework)
governing body (i.e. the Council, Senate or Board of
Governors). O 0.5 O 3
O 1 O 4
O True
O 1 to 2
O False 26. Masters Degree (research)
17. The Vice-Chancellor has the chief executive
authority in a university. O 0.5 O 3
O 1 O 4
O True
O 1 to 2
O False
27. Doctoral Degree
18. The Vice-Chancellor is responsible for the
institution’s academic operation. O 0.5 O 3
O 1 O 4
O True
O 1 to 2
O False
Match the course feature to the course type(s):
19. Faculties and schools are often linked to other
research Centres. 28. It is the basic university qualification.

O True O Bachelor Degree

O False O Bachelor Degree (Honours)

29. This course requires an additional year after a
COURSES AND QUALIFICATIONS Bachelor Degree.

What is the common minimum length of the O Diploma

following courses?
O Bachelor Degree (Honours)
20. Diploma
30. This course focuses more on research.
O 0.5 O 3
O Bachelor Degree
O 1 O 4
O Bachelor Degree (Honours)
O 1 to 2
31. This course takes up to 2 years after a Bachelor
21. Bachelor Degree
Degree.
O 0.5 O 3
O Masters Degree
O 1 O 4
O Doctoral Degree
O 1 to 2
32. It is possible for the students to transfer from this
22. Bachelor (with Honours)
course to a PhD after 1 year of study.
O 0.5 O 3
O Graduate Diploma
O 1 O 4
O Masters Degree (Research)
O 1 to 2
33. This course focuses on particular vocational or
23. Graduate Certificate
professional skills.
O 0.5 O 3 O Masters Degree (Coursework)
O 1 O 4
O Masters Degree (Research)
O 1 to 2
34. This course involves an original research project
24. Graduate Diploma that contributes significantly to a field of study.
O 0.5 O 3 O Masters Degree (Coursework)
O 1 O 4
O Doctoral Degree
O 1 to 2
35. This is the highest award on the AQF.

O Graduate Diploma

O Doctoral Degree

22 - Australian Qualifications Framework (AQF)

Decide if these statements are True or False: O 2010
36. Courses usually have 2 semesters during the year. O 2011

O True 42. International Student Enrolments in Australia in

2013 were similar to those that occurred in:
O False
O 2002
37. The academic year only runs from January to
November. O 2006

O True O 2008

O False O 2010
38. Students can sometimes negotiate the starting 43. In 2013, the largest number of international
date of their postgraduate research courses. student enrolments was in the:

O True O Higher Education Sector

O False O ELICOS Sector

39. Some TAFE institutes provide Bachelor Degree O Vocational Education Sector
courses.
O School Sector
O True

O False
ENTRY POINTS, ENTRY
REQUIREMENTS AND COSTS
40. The ADFA provides courses in alternative
medicine.
Decide if these statements are True or False:
O True 44. International students need to meet the
academic and English language requirements of the
O False
University course they intend to study.
INTERNATIONAL STUDENT O True
NUMBERS
O False
Look at the following information and answer 45. The language requirements for a university
the questions: are always the same as DIAC’s requirements for a
student visa.
41. In what year was there a peak in Australian
International Education Enrolments? O True
O 2008 O False
O 2009

Australian Qualifications Framework (AQF) - 23

 46. Universities may need to assess the study content 54. Which of these features are assured by
and level that a student has completed in Australia Universities Australia’s Code of Practice (select all
or overseas. that are relevant)?

O True O maintaining suitable academic standards

O False O providing accurate and honest information

47. International students who complete Year 12 in to international students
Australia do not receive a tertiary entrance rank to O ensuring the welfare of international
enter a university. students
O True O ensuring that international students
receive the education experience they are
O False
promised by education agents
48. Students who complete Year 12 in South
Australia need to apply for a university through WHICH ARE THE “BEST”
SATAC.
AUSTRALIAN UNIVERSITIES?
O True
Decide if these statements are True or False:
O False
55. Students can use one ranking system to
49. Students who wish to study a postgraduate determine which universities are best.
course usually need to have suitable results in their
Bachelor degree. O True

O True O False
56. Particular ranking systems may not be objective.
O False
50. The cost of study in Australia for a Bachelor of O True
Arts course is comparable to the USA and UK.
O False
O True 57. Higher entry requirements for a university course
can be an indication of its quality.
O False
O True
QUALITY ASSURANCE OF
O False
AUSTRALIAN UNIVERSITIES
Match the universities to their member group or
Complete these sentences:
groups.
51. The quality assurance of the higher education
58. University of Queensland
sector is carried out by ___________
O Go8 O Australia
O TEQSA
O ATN O Regional
O ASQA O IRU O NGU
52. If an institution has an off-shore campus, then
59. University of Technology Sydney
___________ has to maintain the standards of this
campus. O Go8 O Australia
O the institution O ATN O Regional
O IRU O NGU
O TEQSA
60. University of Southern Queensland
53. ___________ uses a Code if Ethical Practice to
ensure that international students receive fair and O Go8 O Australia
proper treatment from institutions.
O ATN O Regional
O TEQSA O IRU O NGU

O Universities Australia

24 - Australian Qualifications Framework (AQF)

61. University of Melbourne 70. Not using an international alumni association to
promote the institution.
O Go8 O Australia
O ATN O Regional O Yes
O IRU O NGU O No
62. Flinders University 71. Providing online courses that international
students can study in their own country.
O Go8 O Australia
O ATN O Regional O Yes
O IRU O NGU O No
63. Curtin University of Technology
HOW GOOD ARE AUSTRALIAN
O Go8 O Australia UNIVERSITIES?
O ATN O Regional
O IRU O NGU Complete the following sentences:
72. Australia has a history of _______
INTERNATIONALISATION IN HIGHER
O science and invention
EDUCATION IN AUSTRALIA
O business and enterprise
Which of these would be examples of the 73. Australia’s culture of innovation and creativity is
internationalisation of higher education partly due to _______
institutions?
O the contributions of universities
64. Using study materials that promote global
understandings and skills. O the international information networks
developed by universities
O Yes
74. Australians have won the most number of Nobel
O No Prizes for the field of _________
65. Using learning tasks that foster inter-cultural
O Chemistry
awareness between students.
O Medicine
O Yes

O No Match these contributions to their use in the

fields of medicine and aviation:
66. Ensuring that domestic students can only
complete their studies in Australia. 75. Bionic ear implants

O Yes O Medicine

O No O Aviation
67. Providing opportunities for students from 76. Heart pacemaker
overseas universities to participate in exchange
O Medicine
programs with Australian universities.
O Aviation
O Yes
77. Avian flu vaccine
O No
O Medicine
68. Being a member of international university
groups or partnerships. O Aviation

O Yes

O No
69. Accepting a large proportion of international
student enrolments.

O Yes

O No

Australian Qualifications Framework (AQF) - 25

 78. Black Box flight recorder

O Medicine

O Aviation
79. Penicillin

O Medicine

O Aviation
80. Ultrasound scanners

O Medicine

O Aviation
81. Regular “around the world” airline services

O Medicine

O Aviation
82. The inflatable aircraft escape slide

O Medicine

O Aviation
83. Lithium as a treatment for manic depression

O Medicine

O Aviation

26 - Australian Qualifications Framework (AQF)

POST SECONDARY SCHOOL COURSES AND
CAREERS

BUSINESS AND ECONOMICS O Hotel Manager

O Bookkeeping
Select the most appropriate answers:
O Youth Worker
1. Which of these are specialisations are in the
Business and Economics fields? O Lawyer
O Accounting O Architecture
O International Business
LAW
O Criminology
Select the most appropriate answers:
O Health Law
6. Which of these are specialisations in the field of
O Hospitality and Tourism Law?
O Taxation O Banking Law
2. A student would like to enrol in an Advanced
O Justice Studies
Diploma of Hospitality Management. Which of these
entry requirements would not be suitable? O Criminology

O Completion of the equivalent of Australian O Health Law

grade 10
O Hospitality and Tourism
O Completion of the equivalent of Australian
O Commerce
grade 12
7. Which program generally has the highest entry
O Some relevant work experience requirements?
3. Which course has the highest entry requirements?
O Advanced Diploma of Business(Legal
O Advanced Diploma of Business Practice)
Management
O Bachelor of Criminology and Criminal
O Certificate III in Business Sales Justice

O Bachelor of Hotel Management O Bachelor of Laws (LLB)

O Bachelor of Commerce 8. What type of institution offers programs

that allow a graduate student to practise law
4. A student would like to enrol in an MBA. The
professionally?
student has just completed their A-levels and has no
work experience. Which of the options below are O TAFE
TRUE?
O Private College
O They are eligible to enrol in an MBA
O University
O They should enrol in an undergraduate
O All of the above
program firstly, work for a few years and
then consider an MBA 9. If a student wanted to pursue a career as a legal
secretary which program would they enrol in?
O They could work for at least ten years and
then apply for an MBA O Diploma of Legal Practice
5. Which of these careers are relevant to the Business O Bachelor of Laws (LLB)
and Economics field?
O Master of Laws (LLM)
O Banking

Australian Qualifications Framework (AQF) - 27

 10. Which of these careers are relevant to the field 15. Which of these careers are relevant to the fields
of Law? of Agriculture, Environment and Veterinary Science?

O Winemaker O Gardner/Landscaper

O Hotel Manager O Veterinary assistant

O Police Officer O Psychiatrist

O Legal Secretary O Environmental scientist

O Solicitor O Park Ranker

O Travel Agent O Biochemist

AGRICULTURE, ENVIRONMENT AND HEALTH

VETERINARY SCIENCE
Select the most appropriate answers:
Select the most appropriate answers: 16. Which of these are specialisations in the field of
11. Which of these are specialisations in the fields of Health?
Agriculture, Environment and Veterinary Science?
O Viticulture
O Health economics O Complimentary Therapies
O Ecology O Dental Science
O Chemistry O Marine Science
O Genetics O Pharmacy
O Agribusiness O Radiography
O Aquaculture 17. Which program might require prospective
12. Which program has no particular entry students to have work experience?
requirements?
O Advanced Diploma of Dental Prosthetics
O Certificate I in Conservation and O Diploma of Nursing Care
Management
O Diploma of Applied Science
O Diploma of Agriculture
18. Which program has the highest entry
O Bachelor of Agribusiness requirement?
13. Which undergraduate program has the lowest
O Bachelor of Medicine/Bachelor of Surgery
entry requirements?
(MBBS)
O Bachelor of Environmental Science O Bachelor of Dentistry
O Bachelor of Veterinary Science O Bachelor of Pharmacy
O Bachelor of Agriculture O Bachelor of Nursing
14. Which broad stream would a student have 19. Which broad stream would a student have to
studied if they became a member of the National study to become a member of the Pharmaceutical
Aquaculture Council? Society of Australia?
O Agriculture O Dental Science
O Environment O Optical Science
O Fisheries O Pharmacy
O Veterinary Science

28 - Australian Qualifications Framework (AQF)

20. Which of these careers are relevant to the field 25. Which of these careers are relevant to the
of Health? Science field?

O Animal Attendant O Mathematician

O Welfare & Community Worker O Geophysicist

O Dietician O Wildlife Biologist

O Surveyor O E-commerce specialist

O Physiotherapist O Laboratory Assistant

O Surgeon O Electrical Technician

SCIENCE ENGINEERING AND TECHNOLOGY

Select the most appropriate answers: Select the most appropriate answers:
21. Which of these are specialisations in the Science 26. Which of these are specialisations in the fields of
field? Engineering and Technology?

O Biochemistry O Landscape Design

O Geology O Urban Studies

O Food Science O Web Development

O Toxicology O Civil Engineering

O Entomology O Hardware Development

O Anthropology O Operating Systems Securities

22. What is the usual entry requirement for diploma 27. Which of the following courses typically has the
programs? lowest entry requirements?

O There are no special requirement O Certificate IV in Information Technology

(Client Support)
O The equivalent of year 10
O Diploma Information Technology (Software
O The equivalent of year 12
Development)
23. What are the typical pre-requisites for a Bachelor
of Science (Marine Biology)? O Bachelor of Engineering

O Master of Information Technology

O Two Science subjects
28. Which undergraduate program has the highest
O Mathematics and a Science subject entry requirements?
O Mathematics and at least 2 Science
O Bachelor of Arts (Computer Science)
subjects
O Bachelor of Technology
O At least 2 science subjects
24. Which broad stream would a student have O Bachelor of Engineering
studied if they became a member of the AusBiotech? 29. Which broad stream would a student have
studied if they became a member of the Australian
O Biological Science Computer Society?
O Biotechnology
O Engineering
O Chemical Science
O Technology

Australian Qualifications Framework (AQF) - 29

 30. Which of these careers are relevant to the fields 35. Which of these careers are relevant to the fields
of Engineering and Technology? of Architecture and Building?

O Fitter and Turner O Ecologist

O Electrical Engineer O Editor

O Carpenter O Landscape Architect

O System Analyst O Graphic Designer

O Computer Aided Drawing Operator O Town Planner

O Information System Manager O Architect

ARCHITECTURE AND BUILDING CREATIVE INDUSTRIES

Select the most appropriate answers: Select the most appropriate answers:
31. Which of these are specialisations in the fields of 36. Which of these are specialisations in the Creative
Architecture and Building? Industries field?

O Rural Planning O Animation

O Construction Management O Fashion Design

O Drafting O Photography

O Building Surveyor O Performing Arts

O Mining Engineering O Film and Video Production

O Desktop Publishing O Psychology

32. If a student would like to pursue a career as a 37. Which program may require an audition?
builder, which program do you think they would they
enrol in? O Certificate II in Creative Industries
Pathways
O Certificate IV in Building
O Certificate IV in Costume for Performance
O Bachelor of Architecture
O Advance Diploma of Music
O Bachelor of Arts (Urban Planning) 38. Which program or programs could require
O Master of Regional Development students to submit a portfolio of work?

33. Which undergraduate program allows graduates O Advance Diploma of Performing Arts
to practise as professional architects?
O Bachelor of Fine Arts
O Bachelor of Architecture
O Bachelor of Music
O Bachelor of Science (Urban Planning) 39. Which broad stream would a student have
O Bachelor of Arts (Architectural Structure) studied if they became a member of the Craft
Australia?
34. Which professional body is relevant for
Architecture graduates? O Design

O Royal Australian Institute of Architects O Performing Arts

O Australian Institute of Building O Visual Arts and Crafts

O National Association of Women in

Construction

30 - Australian Qualifications Framework (AQF)

40. Which of these careers are relevant to the 45. Which of these careers are relevant to the fields
Creative Industries field? of Humanities, Social Science and Education?

O Film Producer O Special Education Teacher

O Social Worker O Screenplay Writer

O Musician O Archaeologist

O Dancer O Social Worker

O Composer O Linguist

O Illustrator O Sound Engineer

HUMANITIES, SOCIAL SCIENCE AND

EDUCATION

Select the most appropriate answers:

41. Which of these are specialisations in the fields of
Humanities, Social Science and Education?

O Aged Care

O Costume

O Interpreting

O Anthropology

O Counselling

O Community Services
42. Which program requires applicants to have
practical work experience?

O Certificate III in Library/Information

Services

O Diploma of Children’s Services

O Advanced Diploma of Interpreting

(Professional)
43. Which undergraduate program has the lowest
entry requirements?

O Bachelor of Arts

O Bachelor of Social Work

O Bachelor of Psychology
44. In which program might a student be
encouraged to enrol in a double degree?

O Diploma of Community Welfare

O Bachelor of Arts

O Bachelor of Social Work

O Bachelor of Education

Australian Qualifications Framework (AQF) - 31

REGULATIONS & LEGISLATION (REG) ACTIVITIES
AN INTRODUCTION TO REGULATIONS AND
LEGISLATION

THE ESOS ACT 9. Marketing information

O 1
Decide if the following statements are True or
False about the ESOS Act: O 5
1. It ensures that international students experience 10. Written agreements for refunds
consistent standards of education.
O 2
O True
O 3
O False
11. Education Agents
2. It ensures that education providers behave in
appropriate ways towards international students. O 1

O 4
O True

O False THE MIGRATION ACT 1958

3. It ensures that international students are not
disadvantaged if their educational institution closes. Which of the followings do students need to
have in order to study in Australia?
O True
12. A relevant eCoE for their course.
O False
O Yes
4. It ensures that international students have access
to suitable support services. O No
13. A suitable amount of money.
O True
O Yes
O False
5. It ensures that students follow the conditions of O No
their student visa. 14. A suitable academic background.

O True O Yes
O False O No
15. Debts to the Australian government.
THE NATIONAL CODE OF PRACTICE
2007 O Yes

O No
Choose the correct standard number(s) for these
sections in the National Code 2007: 16. A “good” character.

6. Attendance O Yes

O 10 O No

O 117. Course Duration

O 6

O 2
8. Resources

O 14

O 8

Regulations & Legislation - 33

 THE ESOS ACT

RESPONSIBLE BEHAVIOUR 7. You tell a student that the Australian government

is not strict about visas. So, by paying extra money
Which of these actions do you think is soon after arrival, the student can obtain a work visa.
Responsible or Irresponsible behaviour?
O Responsible
Also, think about why some of these actions are O Irresponsible
irresponsible.
8. You are uncertain about the appropriate student
1. You search an institution’s website to find the cost visa for a student, so you contact DIMA. After
of a particular course. You then tell the student this receiving confirmation from DIMA, you tell the
cost. student.

O Responsible O Responsible
O Irresponsible O Irresponsible
2. You access an institution’s website to determine 9. A student wants to know about a particular
the starting dates of a particular course. You print undergraduate business course. You refer to a course
this online information and give it to the student. handbook that is 3 years old.

O Responsible O Responsible
O Irresponsible O Irresponsible
3. You say that you have a friend who works at a
university in Australia, and your friend will help the PROTECTION FOR INTERNATIONAL
student find a part-time job. STUDENTS
O Responsible Answer the following questions:
O Irresponsible 10. An educational institution may close permanently
4. You tell a student that the overall IELTS due to
requirement for all courses at a particular university
O a natural disaster
is 6.5. You recently received this information from a
new university brochure. O a public holiday

O Responsible 11. Only private providers are included in the Tuition

Protection Service
O Irresponsible
O True
5. You tell a student that it is easy to find a marriage
partner in Australia, and then obtain permanent O False
residency.
12. If a private institution closes, students have a
O Responsible choice of alternative suitable placements

O Irresponsible O True
6. You tell a student that Hobart is a cheap place to O False
live and living expenses are about $5,000 per year.
You know that the government uses the figure of
$18,610 per year in their visa calculations.

O Responsible

O Irresponsible

34 - Regulations & Legislation

13. Providers have limits on the amount of fees they
can demand from a student before commencement
of a course of over 25 weeks long

O All providers must place these fees into a

designated account

O These fees can only be drawn when a

student commences a course
14. All education providers are obliged to report to

O The director of their state education

department

O The TPS director

VISITOR, WORKING HOLIDAY AND

WORK & HOLIDAY VISAS AND
STUDY
There are several conditions attached to a Visitor
Visa. Access the Visitor visa (subclass 600)
information page about visa validity and conditions.

Match the visa condition number with the

description of the condition.
15. While in Australia you must not engage, for
more than 3 months, in any studies or training.

O 8201

O 8205
16. You are not permitted to work in Australia.

O 8201

O 8101

Regulations & Legislation - 35

 THE NATIONAL CODE OF PRACTICE 2007

GENERAL STANDARDS RESPONSIBILITIES OF REGISTERED

PROVIDERS TO EDUCATION AGENTS
Select the correct answer.
1. The average number of contact hours for a full- Select True or False below:
time course is 7. An agent should recommend that a student first
comes to Australia using a student visa and then
O 18
looks for full-time work.
O 20
O True
2. The maximum number of students that an
institution can have depends on O False
8. If an institution thinks one of their agents is acting
O the size of its premises
dishonestly, then the institution will most likely
O its access to public transport continue working with the agent.
3. An institution _____ adequate teaching resources, O True
security and space.
O False
O must provide
9. If an institution thinks one of their agents is acting
O might provide dishonestly, then the institution may not allow the
agent to use PRISMS.
4. All institutions need to keep accurate records
about O True
O academic performance, attendance, and O False
current student addresses.
10. If an institution thinks one of their agents is
O academic performance, attendance(except acting dishonestly, then the institution is obliged not
for students studying for a higher to accept students from the agent.
education qualification ), and current
student addresses. O True

5. A refund agreement between an institution and O False

a student should be easy to understand, be given 11. An agent should help to enroll students who
______ the student pays money, and explain how a intend to breach their visa conditions.
refund can be obtained.
O True
O after
O False
O before
12. An agent must provide accurate marketing
6. _____ they should have access to information information, and use proper recruitment methods.
about orientation, academic progress, further study
and accommodation. O True

O When students arrive Australia, O False

13. An agent could use PRISMS to make eCoEs for
O If students study for at least one semester,
genuine students if their education provider granted
access to PRISMS.

O True

O False

36 - Regulations & Legislation

MARKETING AND AGENTS 23. Details of the fees payable.

O Yes
When an agent talks about a course with a
prospective student, which of the following O No
information needs to be accurate?
24. Indications of the costs of living expected during
14. A general description of the provider including its study.
location and environment.
O Yes
O Yes
O No
O No
25. Information that a student’s school-age children
15. Details of the qualification that is obtained by will need to pay for their schooling if they travel with
taking the course. the student to Australia.

O Yes O Yes
O No O No
16. Details of the entry requirements, including 26. Information that the student must study full-time
English language, academic or work requirements. and comply with the conditions of their student visa.

O Yes O Yes
O No O No
17. Details of the duration of the course.

O Yes

O No
18. Details of the facilities available.

O Yes

O No
19. Details of the teaching methods eg. online,
work-based, lecture / tutorial based.

O Yes

O No
20. Details of the assessment methods eg.
examinations, seminars, projects.

O Yes

O No
21. Details of any other providers involved in the
course delivery.

O Yes

O No
22. Details of any arrangements with other providers
about recognition of the course eg. for entry to
another course, for credit in another course

O Yes

O No

Regulations & Legislation - 37

 PRISMS

ACCESS TO PRISMS 6. Order the steps below by numbering them

from first (1) to most last (4):
Select the appropriate answer:
STEP ORDER
1. An agent needs the permission of _____ to
create an eCoE. The eCoE information is sent to DIBP.
O the institution
A copy of the eCoE is provided to the
O DIBP student.
2. An agent needs to login to be able to use the The institution enrols the student and
_____ online database. uses an eCoE.
O PRISMS
DIBP checks the eCoE and approves it.
O CRICOS
3. If an agent completes an eCoE, then it will be
checked by WHAT DOES A COE LOOK LIKE?
Look at the Example COE on page 151 to complete
O a staff member from DIBP
this activity.
O a staff member from the institution
Select the answers that match the details in the
4. DIBP relies on _____ to obtain information about
example.
individual students.
7. Each COE has a unique number.
O PRISMS
O 80D7F014
O CRICOS
O 80D7FB14
WHAT IS A COE? 8. CRICOS Provider Code

A prospective student has obtained 3 CoEs for 3 O 01697J

courses in Australia which she will study in the
O 01699K
following order:
9. CRICOS Course Code
• An ELICOS Course
• A Business Diploma O 088290B
• A Business Degree O 088291C
5. How many visas will she need to apply for ? 10. Course Start and End dates
O 3 O 13 Feb 2017 to 1 Dec 2017
O 1 O 13 Feb 2017 to 30 Jun 2017
11. Total course fee (This relates to the cost of the
course as shown on CRICOS. The actual amount the
student has paid may be different.)

O $AU 12,450

O $AU 24,900

38 - Regulations & Legislation

12. Nationality

O Thai - Citizen

O Hong Kong - Citizen

13. Overseas Student Health Cover (OSHC). ( This must be “Yes” for a student to obtain a visa.)

O Yes

O No
14. English Test Type

O TOEFL

O IELTS
15. Comments (These are optional and often not included.)

O not included

O related to accommodation
16. Information concerning DEEWR and DIBP legislation

O ESOS and The National

O Privacy Act
17. Created

O 15 June 2017

O 15 June 2016
18. DIBP office (This must be where the student applies for their student visa.)

O Brisbane

O Hong Kong

REPORTING STUDENTS USING PRISMS

19. Order the steps below by numbering them from first (1) to most last (4):

STEP ORDER

The student organises an interview within 28 days.

The student visa is cancelled.

The student returns to their home country.

The student does not provide a valid reason for non-compliance during the appeals
process.

The education provider reports the student for non-compliance to DIBP through the
PRISMS system.

A formal letter (Section 20 Notice from DIBP) is issued to the student by the education
provider.

20. In which non-compliance situation may DIBP often decide not to cancel student’s visa?

O The student does not attend the scheduled interview.

O There are exceptional circumstances as defined in the Migration Regulations

Regulations & Legislation - 39

 STUDENT VISAS: BASIC REQUIREMENTS AND
PROCESSES

CRITERIA APPLIED TO ALL STUDENT RISK RATING AND STUDENT VISA

APPLICATIONS PROCESSING

Select the appropriate answer: Select the appropriate answer:

1. Which of the following circumstances may 6. What statement is false about Streamlined and
indicate to DIBP that a student is not coming to Regular visa evidentiary requirements?
Australia as a Genuine Temporary Entrant?
O Genuine temporary entrant criteria (GTE)
O The student has good job prospects in his apply in both cases.
home country.
O Ratings about providers are based on
O The student is applying for a course that statistical data from the previous 12 month
is not related to their career choice or period.
previous qualifications.
O Ratings about countries are based on
O The student has studied successfully in statistical data from the previous 12 month
Australia before. period.
2. Which is a false statement about OSHC O Streamlined evidentiary requirements is
insurance? less common than Regular evidentiary
requirements.
O Many institutions recommend a particular
insurance company to their students. 7. Which of the following student behaviours would
not affect a provider or country risk rating?
O OSHC is only available to students from
low risk countries. O Students presenting fraudulent documents
to obtain a visa.
O Institutions will often include the price of
OSHC in their offer letter along with the O Students applying to the Australian
enrolment fees. Government for protection for political
3. Would a student from Israel studying a Bachelor persecution once they have arrived in
program normally expect to need to undertake a Australia.
medical examination? O Students staying in Australia after their
studies have finished and their student visa
O Yes
has expired, without getting another visa.
O No
O Students failing their final examinations in
4. Would a student from Vietnam undertaking a 10 their course of study.
week ELICOS program normally expect to need a
8. Smaller education providers, who have less than
medical examination?
50 international students each year, are given a risk
O Yes rating of Two (medium risk) because...

O No O Smaller providers do not know the rules as

5. Would a student from Vietnam undertaking a well as the larger providers.
bachelor program normally expect to need a medical O Larger providers have better processes
examination? than small providers.
O Yes O There is not enough statistical data to
make a reliable judgement on the basis of
O No
their past students’ behaviour.

O All of the above.

40 - Regulations & Legislation

9. If a country is assessed as having a risk rating of 13. In the same scenario, if they wished to use
Three then… their annual income to demonstrate their ability to
support their stay in Australia, which of the following
O It would better for citizens from that statements is true?
country to apply for their student visa in a
country with a better risk profile. O They must demonstrate a combined
annual income of at least $60,000 (AUD).
O Applying for an education provider with a
risk rating of One will make them eligible O The student must demonstrate an annual
for streamlined evidentiary requirements. income of at least $60,000 (AUD). His
wife’s income is irrelevant.
O Applying for an ELICOS program will make
them eligible for streamlined evidentiary O They must demonstrate a combined
requirements. annual income of at least $70,000 (AUD).

O They have a very small chance of getting a O They must demonstrate a combined
student visa to study in Australia. annual income of at least $130,000 (AUD).
14. Which of the following students would normally
STREAMLINED AND REGULAR need to present a minimum English language
EVIDENTIARY REQUIREMENTS proficiency test score to DIBP to be granted a visa?

Select the appropriate answer: O A student who is processed under

streamlined evidentiary requirements.
10. Which of the following statements are false
about students who have been provided with O A student from the United Kingdom.
streamlined evidentiary requirements?
O A student who is processed under regular
O DIBP never ask these students for financial evidentiary requirements from a non-
evidence of their ability to live and study in English speaking country.
Australia.
O A student who has just finished a two-year
O These students must meet the Health diploma in Australia and is intending to
Requirement. continue onto another undergraduate
program.
O These students must convince DIBP that
they are a genuine student. PACKAGING ARRANGEMENTS AND
11. Which of the following sources of funds would VISA DURATION
not be normally considered to meet the Genuine
Access test? Select the appropriate answer:

O Scholarship from the host country 15. In a sequence of courses a student will take, the
principal course is...
O Funds in another student’s account
O The longest course in the sequence.
O Funds in the student’s parent’s bank
account O The most expensive course in the
sequence.
O Funds in the student’s bank account
O The final course in the sequence.
12. Consider this scenario:
O The course in the sequence offered by a
A male student wishes to study in Australia and have private institution.
his wife accompany him. How much money (AUD)
do they need to demonstrate in an acceptable bank
account for their living expenses (not including travel
or tuition costs)?

O $19,830

O $6,940

O $2,970

O $26,770

Regulations & Legislation - 41

 16. Which of the following statements are false?

O If a student has a package of courses,

the student visa risk is considered to
correspond to the provider offering the
principal course in the package.

O If a student intends to study a sequence of

courses but does not have a CoE for each
of the courses, DIBP will only consider
those courses in the package with a CoE.

O A package of courses can have any

combination of courses that the student
wishes.
17. A student has a CoE which lasts 9 months and
the ELICOS program finishes in June. How many
months would the visa be granted for?

O 6 months

O 10 months

O 12 months
18. A student has a CoE for an ELICOS program
of 10 months and a CoE for a VET Diploma course
which lasts 18 months. The Diploma course finishes
mid-December. How many months would the visa be
granted for?

O 10 months

O 18 months

O 31 months
19. A student has a CoE for an ELICOS program
for 6 months, a CoE for a foundation course of 12
months; a CoE for an undergraduate program of 3
years which ends in July. How many months would
the visa be granted for?

O 56 months

O 44 months

42 - Regulations & Legislation

STUDENT VISAS: APPLICATION PROCESSES,
SPECIFIC REQUIREMENTS AND INTEGRITY
CONCERNS

THE STUDENT VISA APPLICATION REQUIREMENTS FOR STUDENTS

PROCESS UNDER 18

Are the following statements true or false? Consider the following scenario...
1. All agents have the ability to create an A 16-year-old male student is going to live in
immiAccount. Australia with his 23-year-old sister. She is nominated
to look after him and she has a guardian visa. Which
O True of these actions need to occur for him to obtain a
O False visa?

2. Agents can use the document checklist to learn 6. The student must continue to have welfare
what an education provider’s risk rating is. arrangements in place while they are in Australia.

O True O Yes

O False O No
3. The document checklist guides what evidence 7. The student’s sister needs the approval of the
each student will need to provide to obtain a student education institution for this living arrangement.
visa.
O Yes
O True
O No
O False 8. The Education Institution needs to sign a CAAW
4. Only those students who have regular evidentiary form.
requirements are allowed to answer questions about
O Yes
their English language proficiency on the application
form. O No

O True 9. The student’s sister needs a police clearance

check.
O False
O Yes
5. If a student has streamlined evidentiary
requirements available to them, there is no point O No
in completing details about their English language
10. If the sister needs to leave Australia, the
proficiency on the application form.
student must also leave or make alternative welfare
O True arrangements.

O False O Yes

O No

Regulations & Legislation - 43

 SPECIFIC REQUIREMENTS IN EXAMPLES OF INTEGRITY
PARTICULAR CASES CONCERNS FOR DIPB
11. Which of the following is false about a student
14. Match the behaviour to the integrity
intending to come to Australia as a Primary school
concern in the boxes below.
student:

O The student must be at least 6 years of BEHAVIOUR CONCERN

age. Student changes details on his
parents bank account
O A 7-year-old (2nd Grade) can only study a
maximum of 2 years in Australia. Student buys an English language
certificate online
O The parents should complete a AASES
Form to prove financial support. Student cannot explain why the
course he intends to study makes
O The student has the choice to enrol in a
sense to his future
Government or non-government school.
12. A 28-year-old male student is intending to Student intends to work in Australia
undertake a postgraduate program at university to pay for his studies
in Australia. He has a wife and two children. His a) Document Fraud
wife will stay in his home country to look after the
b) English language skills
children, but they might decide to join him after a
year if they can find a good school. Which of the c) Financial support
following statements are false? d) Genuine Temporary Entrant

O The student must declare the members of

his family on the visa application form.

O The student must be able to show that

he has the funds to support the complete
family unit if they wish to join him,
including the cost of his program.

O His children will need to pay tuition fees

for school in Australia if they come to
Australia.

O It is unlikely that his children will be able

to join him, but his wife will be able to.
13. If a parent wishes to obtain a Guardian visa to
look after their 12 year old son in Australia while
they study at high school, which of the following is
true?

O The parent must demonstrate that they

have at least $19,830 (AUD) to live in
Australia for 12 months.

O The parent must gain approval from the

High School in Australia before submitting
the Guardian visa application.

O The Student will need to obtain a

Confirmation of Accommodation and
Welfare (CAAW) form if his parent gains a
Guardian visa.

44 - Regulations & Legislation

STUDENT VISAS: VISA CONDITIONS AND
STUDENT RESPONSIBILITIES

VISA CONDITIONS 9. The student cannot stay in Australia after their

course finishes.
Select the correct condition for the
O 8535
corresponding details:
1. The student’s family member can work up to 40 O 8537
hours a fortnight.
MEETING STUDENT VISA
O 8104 CONDITIONS
O 8202
Answer the following...
2. The student must remain enrolled in a course that
provides for a qualification at the same or higher 10. Attendance
level than the course which the visa was granted to.
O Needs to be at least 80% for all
O 8501 institutions.

O 8202 O Needs to be at least 80%, except for

students at higher education institutions.
3. The student must attend 80% of classes.
11. Academic performance
O 8101
O If the student fails, the institution can
O 8202 immediately exclude the student and then
4. The student must make suitable education report this to DIBP.
arrangements for their children.
O If the student fails, the institution can
O 8516 exclude the student after an appeal
process and then report this to DIBP.
O 8517
12. Current address
5. The student can work up to 40 hours per fortnight
during course time. O It is the student’s responsibility to ensure
that the institution has the student’s
O 8105 current address.
O 8506 O It is the institution’s responsibility to ensure
6. The student must have adequate health insurance. that the institution has the student’s
current address.
O 8501
13. Changing courses
O 8506
O The new course needs to be at the same
7. The student must inform the educational AQF level or above as the initial program.
institution of their address changes.
O The new course needs to be at the same
O 8532 institution as the original course.
O 8533
8. The student’s welfare arrangements can only
change with the permission of the education
provider.

O 8532

O 8533

Regulations & Legislation - 45

 14. Letters of release VISAS FOLLOWING STUDY
O If a student has undertaken 6 months
Answer the following...
of the first part of a package of courses,
they will not need permission from 20. Why is it a bad idea to encourage students to
their institution to change to another consider migrating to Australia after their studies by
institution. choosing a course that leads to an occupation on the
Skilled Occupations List (SOL) list?
O If a student has finished the first 6 months
of their principal course, they will not need O There are so few jobs in Australia, there
permission or a letter of release to change will not be any jobs available when the
their education provider. student finishes their course.
15. Working O The SOL list changes regularly, and an
occupation that was required when a
O The student can work in Australia before
student commences their program may no
their course starts.
longer be on the SOL when they finish.
O The student can only work after their 21. Which sentence is true about the Temporary
course starts in Australia. Graduate Visa?
O The student can do volunteer work beyond
O All students will be able to apply for
their limit of 40 hours each fortnight.
a Temporary Graduate Visa after their
O The student cannot work more than 40 studies in Australia.
hours a fortnight even if is necessary for
O Some students may be able to apply for
their course.
a Temporary Graduate Visa after their
O The agent should not encourage their studies in Australia.
students to rely on working in Australia to 22. If your student has graduated from a Diploma
support themselves financially. course, which of the following is true?
16. Travel
O The student will be able to apply for a
O The student visa holder can travel to and 2-year Temporary Graduate Visa.
from Australia multiple times.
O The student may be able to apply for an
O The student visa holder can travel once to 18 month Temporary Graduate Visa, if
and from Australia each year once a year. their course closely corresponds to an
occupation on the SOL.
17. Visa duration
23. Which of the following qualifications may allow
O A student visa is not valid after the expiry a student to apply for work rights for 3 years?
date.
O Bachelor Degree
O A student visa is not valid when principal
course finishes. O Masters Degree by Research
18. The visa expires (and the student is in Australia) O Bachelor Degree (Honours)

O DIBP must contact the student no later

IMMIGRATION ADVICE FROM
than 28 days after the expiry date.
EDUCATION AGENTS IN AUSTRALIA
O The student must contact DIBP no later
than 28 days after the expiry date. Decide if these statements are True or False
19. Visa cancellation about education agents in Australia.
24. Education Agents should only discuss publicly
O The student cannot return to Australia
available information about immigration issues.
for 3 years after the date of departing
Australia . O True
O The student cannot return to Australia O False
for 6 years after the date of departing
Australia.

46 - Regulations & Legislation

25. Education Agents are permitted to help students
who are non-native English speakers understand the
publicly available information about immigration
issues.

O True

O False
26. Education Agents are allowed to help a student
complete a student visa application.

O True

O False
27. Education Agents rather than RMAs should give
migration advice.

O True

O False
28. Education Agents can help a student plan to
become a permanent resident in Australia.

O True

O False
29. Education Agents should avoid giving migration
advice to their students.

O True

O False

Regulations & Legislation - 47

 STUDENT VISAS : PRIVACY, STUDENT
COMPLAINTS AND APPEALS: ACTIVITIES

WHAT SHOULD AN AGENT KNOW WHEN IS PRIVACY A CONCERN?

ABOUT PRIVACY?
7. Situation 1
Read these statements and decide if they are The parents of a 20 year-old male student have not
True or False: been able to contact him for at least a month and
1. If you are an agent working overseas, then you they are worried about his academic progress. They
need to follow the Privacy Laws. ask you, the agent, to find out what is happening.
You eventually get in touch with him and he says
O True he has not been studying very hard. He tells you his
results from the previous semester, and you realise
O False
they are not as good as usual. He promises that he
2. If an institution collects information about a will work harder but asks you not to mention the
student, then this data can be used for any function. results to his parents.
O True O You advise the student that he must call
O False his parents immediately, apologise for
causing so much trouble, and tell them the
3. If an institution collects information about results.
a student, then the student must know this is
happening. O You report to the parents that the results
from the previous semester are not
O True available yet.
O False O You advise the student that you will wait
4. If a student agrees, then an institution can use the until the results for the next semester, and
student’s information for a different purpose. if they have not improved you will tell his
parents.
O True
O You report to the parents that you have
O False contacted him but unfortunately you are
5. If an institution collects information about a unable to tell them the results.
student, then it must not lose any of this data.
8. Situation 2
O True
The parents of a female student find out that she
O False is in hospital. She needs to undergo minor surgery
after having a bicycle accident. They do not speak
6. If a student wants to access their personal
English very well, so they ask you to find out what is
information, the institution does not have to provide
happening.
it.
O You contact the hospital.
O True
O You contact the educational institution.
O False
O You contact another agent in Australia to
help you.

O You contact the local police.

48 - Regulations & Legislation

STUDENT COMPLAINTS AND
APPEALS

Answer the questions below:

9. Which of the following statements about
complaints are true (select all applicable)?

O Students should use an institution’s

internal complaint process before
contacting the OSO or State Ombudsman

O Students have a right to complain about

services that do not match their reasonable
expectations

O Students need to have legal representation

before they can make a complaint to the
OSO or State Ombudsman

O The OSO or Student Ombudsman will

investigate every complaint.

O Students can make complaints about

their course, education provider,
accommodation or agent.

O If a student’s complaint is upheld the

institution may need to apologise to the
student; reconsider a decision affecting
the student or provide a refund

Regulations & Legislation - 49

WORKING EFFECTIVELY (WEF) ACTIVITIES
A WHO’S WHO OF AUSTRALIAN
INTERNATIONAL EDUCATION

ORGANISATIONAL CHARTS ROLES - INTERNATIONAL

Look at all four charts in the corresponding MARKETING
section of the EATC Course Manual. As you can
2. Match the situation to the contact person at
see the colours represent different types of roles.
an institution:
1. Try to match the colour to the role type
SITUATION ROLE
below:
You need to undergo further training
ROLE COLOUR regarding marketing the institution's
newest courses.
1. International Marketing
You need to obtain the institution's
latest prospectus.
2. International Student
Administration You need to determine if the
institution has accepted a particular
3. International Student Support student's application.

You need to negotiate a new

4. International Relations / contract with the institution.
Development
a) Manager International Marketing
5. Executive Positions b) International Programs Coordinator
c) Study Abroad and Exchange Coordinator
Yellow
d) Regional Manager - International Ed
Grey
Your agency relocates to a new building and now
Blue has a new address and contact numbers. Consider
Purple the following:
Green 3. Would you let the International Marketing team at
your partnering institutions know of the changes?

O Yes

O No
4. Who in the International Marketing team would
be the best person to contact about the changes?

O Manager of International Marketing

O Regional Manager - International

Education

O International Programs Coordinator

O Study Abroad and Exchange Coordinator

Working Effectively - 51
 ROLES - INTERNATIONAL STUDENT ROLES - INTERNATIONAL STUDENT
ADMINISTRATION SUPPORT

5. Match the situation to a contact person at an 11. Match the situation to the contact person at
institution: an institution:

SITUATION ROLE SITUATION ROLE

Your student asks you if they can Your student informs you that she
obtain credit for previous study that is not satisfied with the time it takes
is related to the course they want to to travel from her homestay to the
study. institution by public transport.

You suspect that a student has given Your student is feeling lonely and
you false academic documents. depressed. He is not sure if he wants
to continue to study in Australia
You would like to find out how well after the first semester.
your AusAID student is coping at the
institution. Your student's father has been
seriously injured in car accident. The
a) AusAID Liaison Officer (ALO) student wants to return home for a
b) International Student Admissions period of about 2 weeks.
Coordinator / Officer
a) International Student Adviser
c) Manager International Student Admissions
b) Accommodation Officer
6. Would you contact the International Student c) Manager of International Student Support
Admissions Officer regarding Confirmation of Services
Enrolment issues?
12. You would contact the Accommodation Officer:
O Yes
O Before the student arrives in Australia
O No
O After the student arrives in Australia
7. Would the International Student Academic Adviser
be the best person to speak to about the orientation O Both of the above answers
program for newly arrived students? O Once the student has returned to their
home country
O Yes
13. The International Student Advisor can assist with
O No organising:
8. Would the International Student Academic Adviser
be the best person to speak to about study abroad O Airport Pickup
opportunities? O Career Advice
O Yes O Personal Counselling
O No O All of the above
9. Would teachers be able to assist with questions 14. The International Student Union Officer would
about credit for prior learning? most likely advise students about:

O Yes O Accommodation
O No O Academic Workshops
10. Do all universities that have enrolled AusAid O Student Clubs
students require someone working in a position as
the AusAID Liaison Officer? O Visa Regulations

O Yes

O No

52 - Working Effectively
ROLES - INTERNATIONAL 24. ACPET is an industry association concerned with
RELATIONS/DEVELOPMENT & independent providers of education and training.

EXECUTIVE POSITIONS O True

15. One major role of the Manager of International O False
Relations is to investigate educational opportunities
25. TDA stands for TAFE Development Agency.
in other countries.
O True
O True
O False
O False
26. Universities Australia promotes the international
16. The most senior operational position at a
development of the higher education sector.
university is the Vice-Chancellor.
O True
O True
O False
O False
27. DFAT promotes the interests of Australia and
17. It is unlikely that you would have contact with
Australians overseas.
the Deputy Vice-Chancellor.
O True
O True
O False
O False
28. English Australia offers training workshops for
18. You might contact the International Director if
education agents.
your student is involved in a major crisis.
O True
O True
O False
O False
29. ISANA can provided information about student
19. The ELICOS Director has the most senior position
support services in Australia and New Zealand.
in an English Language College.
O True
O True
O False
O False
30. ISCA represents independent schools in Australia.
20. A School Principal is not involved in marketing.
O True
O True
O False
O False
31. NCEC deals with independent schools, including
GOVERNMENT PEAK BODIES AND Catholic schools.
OTHER ORGANISATIONS O True
21. AusAID manages Australia’s aid programs.
O False
O True 32. CISA is the representative body for international
students in Australia.
O False
22. You may wish to contact AEI to make sure they O True
know you are working as an education agent.
O False
O True

O False
23. Austrade operates independently of AEI.

O True

O False

Working Effectively - 53
 STUDENT CLIENT MANAGEMENT

BEFORE ARRIVING IN AUSTRALIA 9. The student usually only needs to pay for the
tuition fees.
Decide if these statements are True or False:
O True
1. Prospective students may not have to pay an
application fee at Exhibitions or Interviews. O False
10. An eCoE is required for the student to apply for
O True a student visa.
O False
O True
2. An Agent may recruit students because of
advertising or recommendations from their friends. O False

O True AFTER ARRIVING IN AUSTRALIA

O False
Decide if the statements are True or False:
3. Institutions prefer to receive a small number of
11. Institutions always arrange for students to be
student applications that mostly lead to enrolments.
picked up from the airport without needing to
O True communicate with the agent.

O False O True
4. A Rejection letter indicates that a student is O False
ineligible to enter the program.
12. On-campus accommodation normally needs to
O True be booked in advance.

O False O True
5. A Conditional Offer letter indicates that a student O False
does not meet any of the entry requirements of the
13. During orientation a student may need to choose
program.
the subjects they wish to study.
O True
O True
O False
O False
6. A Full Offer letter indicates that a student meets
14. Students may decide to withdraw if they are
the entry requirements of the program.
unhappy with their course, their institution’s location,
O True or living in Australia.

O False O True
7. A Package Offer letter is a full offer to more than O False
one program.
15. Students cannot obtain a refund if they withdraw
O True from a course before the deadline date.

O False O True
8. The student confirms entry into a program by O False
signing the letter of acceptance.

O True

O False

54 - Working Effectively
16. DIBP cancels a student visa if the student
withdraws and does not enrol in another course.

O True

O False
17. To transfer to a new institution a student
needs to obtain a letter of release from the original
institution.

O True

O False
18. An agent can collect commission if a student
continues to study in the original program.

O True

O False
19. An agent is not allowed to assist a student
during a medical, financial or family crisis.

O True

O False

AFTER COMPLETING COURSE

Decide if the statements are True or False:

20. An agent may have some involvement in
graduation ceremonies that occur overseas.

O True

O False
21. An agent in Australia can give advice on studying
postgraduate courses or obtaining a work visa.

O True

O False
22. An agent in Australia who is not an RMA is
allowed to advise students about applying for
Permanent Residency in Australia.

O True

O False

Working Effectively - 55
 PASTORAL CARE ISSUES

INTRODUCTION PEOPLE

Decide if the statements are True or False: 6. Match the situation to the type of support a
student should seek:
1. Pastoral care systems are organised so that
students can find the kind of support they need.
SITUATION SUPPORT
O True
Student wants to learn how write a
O False 2,000 word academic essay
2. A university Student Union is the same as a Student wants to find out if DIBP will
Student Club. cancel their student visa
O True Student wants to understand how
to negotiate the lease for a rental
O False
property
3. Students also need to take responsibility for their
own pastoral care needs. Student wants to join a badminton
club
O True
Student wants to attend a local
O False church
4. Residential colleges do not provide any pastoral Student has been a victim of a
care services. burglary
O True Student wants to discuss some
O False relationship problems in a private
and confidential way
5. Homestay carers can provide pastoral care
assistance for their students. Student needs wheelchair access to
tutorials and lectures
O True
a) Student support specialists
O False
b) Student organisation
c) Language and Learning Support
d) Student Counsellors
e) Police or campus security personnel
f) International Student Advisors
g) Community Support
h) Accommodation Officers

56 - Working Effectively
PROGRAMS CROSS-CULTURAL AWARENESS

Match the situation to the type of program: Select all relevant answers
7. The student has a campus tour and learns about 13. Which of the following things might be different
using the library and language support services. in different cultures?

O Pre-departure O The attitude to female equality

O Orientation O How people greet one another

O Returning home program O How much people love their children

8. The student prepares for independent living and O The way that you talk to your teacher or
what they need to take to Australia. boss
O Pre-departure O Asking school students to find out
information without any help from the
O Orientation
teacher
O Returning home program
14. Match the informal Australian expression
9. The parents of students can ask questions about
with the meaning:
the safety and security.
EXPRESSION SUPPORT
O Pre-departure

O Orientation Everything will be OK

O Returning home program

10. The student can have official graduation photos Did you have a good weekend?
taken.
How are you?
O Pre-departure

O Orientation
Well Done
O Returning home program
11. The student participates in a range of on-campus Everything is OK
activities with senior students.

O Pre-departure a) She’ll be right.

b) How ya goin’?
O Orientation
c) Java good weekend?
O Returning home program d) No worries
12. The student understands how their course is e) Good onya
organised and how to enrol in subjects.

O Pre-departure

O Orientation

O Returning home program

Working Effectively - 57
 PROMOTING AUSTRALIAN EDUCATION

AUSTRALIAN SOCIETY AND ENGLISH SPEAKING COUNTRY

ENVIRONMENT
6. Which one of these statements is false about
Are the following statements True or False? international students learning English in
Australia?
1. It snows in Australia.
O Students can obtain formal recognition of
O True their English ability
O False O English opens doors to a wide range of
2. There are 5 cities in Australia that rank in the Top study options
30 best student cities to live in worldwide.
O English is very easy to learn in non-English
O True study speaking countries

O False O Students can improve their English

proficiency
3. Over 100 ethnic groups are represented in
Australia.
EXCELLENCE
O True
Which of the following statements are True or
O False False?
4. Australia has one of the highest safety rankings in
7. Australian institutions deliver practical and career-
the world.
orientated training?
O True
O True
O False
O False

QUALIFICATION RECOGNITION 8. Australia has a strong reputation as an innovative

and research-intensive culture?
5. Which of the following statements are False?
O True
O The AQF is a national system of learning O False
pathways, which is endorsed by the
Australian Government 9. Australian institutions do not recruit staff from
outside of Australia?
O The AQF only covers undergraduate
degrees O True

O Overseas Qualifications are not included O False

on the AQF 10. Australian teachers are not that experienced
when supervising international students?

O True

O False
11. Facilities for teaching, training and research are
world-class in Australia?

O True

O False

58 - Working Effectively
QUALITY ASSURANCE ABILITY TO WORK

12. Match each acronym with the correct 16. Which of the following statements are true?
definition:
O All Students can work for up to 20 hours
per week during their course
ORGANISATION ACRONYM
O All Students can apply for a Temporary
regulates and assures the quality of
Graduate Visa after their studies
Australia's higher education sector.
O All students with Post-Study Work Rights
is the national regulator for
can stay in Australia for work for at least
Australia's vocational education and
2 years
training sector.
helps international students find
an alternative course or refund
unspent tuition if institution can't
continue to offer course.

a) TPS
b) ASQA
c) TEQSA

STUDENT SUPPORT SERVICES

13. Which of the below could be considered as

student support services?

O Orientation

O Meeting with a teacher about a problem

in a subject

O Student Welcome Days

O Accommodation Officers

O Counsellors

O Debating Club

ACCOMMODATION OPTIONS

14. Which option does not provide meals with

the accommodation?

O Homestay

O Hostels

O Halls of Residence

O Boarding Schools

15. Which Accommodation option is better?

O Homestay

O Hostels

O Depends on the student, their budget and

needs

O Share accommodation

Working Effectively - 59
 MARKETING INFORMATION

SOURCES OF INFORMATION
Look at the important political and global events below:

• Asian Financial Crisis

• Graduate Skilled Migration Policy change leading to increased migration outcomes.
• September 11 Attacks
• SARS (Severe Acute Respiratory Syndrome)
• Bird Flu
• Global Financial Crisis
• Student Visa Policy Changes
• $AUS reaches parity with the US$
• September 11 Attacks
• Implementation of the Knight Review

1. Write the date of the event below:

EVENT YEAR
Asian Crisis
SARS
Bird Fly
GFC
Visa Policy Changes
Knight Review

60 - Working Effectively
USING THE INFORMATION
2. Agents can use the data provided by AEI to assess
their recruitment performance.

O True

O False
3. An agency can use the available data to help
make good business decisions.

O True

O False
4. Horizontal growth can be achieved by promoting
the same services for different countries, states and/
or sectors.

O True

O False
5. Vertical growth can be achieved by providing extra
services to international students.

O True

O False
6. Proper data analysis can help agents determine if
their advertising approaches are successful.

O True

O False

Working Effectively - 61
 STUDENT DOCUMENTS

DEALING WITH STUDENT 5. NOOSR allows agents to check the acceptability of

DOCUMENTS a qualification for free.

O True
1. Match the event to the student
documentation issue: O False
6. A person often needs a relevant Bachelor degree
EVENT ISSUE
to be able to join a professional association.
The agent declares that they have
seen an original document O True

There is a fire that destroys the O False

agent's office
QUALIFICATION AUTHENTICITY
A new counsellor takes control
of a number of current student 7. Match the example of forgery with its
applications method of production:
Student applications are kept in
locked filing cabinets EVENT ISSUE

a) Back-Up of Records A person working within an

institution illegally sells documents
b) Maintaining Privacy of Student Documents
to students.
c) Clear Record Keeping
A student presents a document in
d) Verification
English that has been incorrectly
translated from their first language.
RECOGNITION OF ACADEMIC
QUALIFICATIONS This is a certified photocopy of a
document that contains obvious
Decide if these statements are True or False: mistakes.

2. Each Australian university has to set the same The student purchases a document
entry requirements for the similar courses. via the Internet.

O True This is an official document that

contains an incorrect date of birth.
O False
3. The AQF is part of the GAAP framework. a) Manufactured in-house
b) Photocopied official copies
O True
c) Altered
O False d) Counterfeit
4. If a student has a qualification from an institution e) Interpretive translations
that is listed by GAAP, then an Australian institution
will most likely accept it.

O True

O False

62 - Working Effectively
Match the forgery example with the type of
problem:
8. The GPA does not match the grades.

O Information

O Language

O Appearance

O Corrections
9. Some of the information has obviously been
erased.

O Information

O Language

O Appearance

O Corrections
10. There are spelling errors in the document.

O Information

O Language

O Appearance

O Corrections
11. The document uses outdated subject codes.

O Information

O Language

O Appearance

O Corrections
12. The document does not contain the official
watermark for the institution.

O Information

O Language

O Appearance

O Corrections
13. The document uses very formal and old-
fashioned language.

O Information

O Language

O Appearance

O Corrections

Working Effectively - 63
ETHICS (ETH) ACTIVTIES
ETHICS

AN AGENT’S REPUTATION 8. You have no contact with students after they

begin their courses.
Decide if these statements are True or False:
O Yes
1. Students need to be able to trust what their agent
tells them. O No
9. Your students understand how much to pay you
O True after they receive a bill for your services.
O False
O Yes
2. Students can probably know if an agent is being
honest or dishonest. O No
10. You forget to reply to emails from students.
O True
O Yes
O False
3. The behaviour of dishonest agents does not really O No
affect other honest agents. 11. You send applications to institutions from
students who are serious and meet the entry
O True requirements.
O False
O Yes
4. The reputation of Australia’s education system can
be affected by incompetent or dishonest agents. O No
12. You communicate effectively with institutions by
O True phone and email.
O False
O Yes
5. Maintaining high standards is necessary for the
long-term success of all agents. O No
13. You are uncertain about what a student will
O True experience at a particular institution that you
O False represent.

O Yes
PROFESSIONAL STANDARDS
O No
Decide if the following actions represent
14. The institutions you represent approve of the
professional behaviour:
advertising materials you are using.
6. The information you provide your students about
an institution is current and detailed. O Yes

O No
O Yes
15. You charge lower tuition fees than the institution
O No expects you to.
7. Your student files are well organised and
comprehensive. O True

O No
O Yes

O No

Ethics - 65
 ETHICS 23. You help students obtain the required scores for
an English test by using substitute candidates.
Decide if the following actions represent ethical
O Yes
behaviour:
16. You provide students with a clear fee structure O No
for your fees and the institution they apply for. 24. You are careful not to recruit students who are
currently consulting with another agent.
O Yes
O Yes
O No
17. You select institutions and courses for your O No
students that best represent their needs and not
yours.

O Yes

O No
18. You submit academic documents to an
institution even though you think they are probably
fraudulent.

O Yes

O No
19. Your advertising definitely exaggerates the
benefits of studying in a certain city and at a
particular institution.

O Yes

O No
20. You tell a student that the institution he wants
to study at is not associated with another prestigious
university.

O Yes

O No
21. You recruit students using a network of agents
that the institution is aware of.

O Yes

O No
22. You recruit some students who mainly want to
come to Australia to earn money.

O Yes

O No

66 - Ethics
Ethics - 67
SELF ASSESSMENT ACTIVITIES
SELF ASSESSMENT - UNIT A AUSTRALIAN
QUALIFICATIONS FRAMEWORK

When you have finished studying Unit A, try these 4. Which of the following options best displays
self-assessment questions. They are similar to the the progress of a student through the Australian
questions in the certification exam. Education system, under AQF guidelines:
1. Which of the following is NOT a public holiday in O High School, Masters by Coursework,
Australia: ELICOS program.
O ANZAC Day. O ELICOS program, University course and
Diploma program.
O Australia Day.
O High School, Foundation Program,
O Boxing Day.
University course.
O Columbus Day.
O Masters by Research, Graduate Certificate,
2. Which of the following statements is False: Bachelor course.
O 25% of Australians were born outside of 5. A student comes to your office and asks you to
Australia. explain the main difference between a Diploma and
a Graduate Diploma program. You advise her that
O More than 60% of Australians speak according to the Australian Qualifications Framework
Greek at home. (AQF):
O Combined, Australian migrants come from
O The two programs are on different AQF
over 140 countries.
level.
O More than 2.4 million Australians speak a
O There is no difference between the
language other than English at home.
two courses, they refer to the same
3. As a study destination, Australia is generally qualification.
considered to be:
O The two courses are on the same level
O A safe and healthy environment for under AQF.
students and visitors, as well as a very
O Both B and C.
friendly population.
6. Your education agency is attending an exhibition
O A country with a comparable cost of for prospective international students in your
living and studying to the United States of country. A student who is 22-years-old comes to talk
America or the United Kingdom. to you: she is considering higher education studies
O A country that has well-regarded in Australia sometime in the near future. Firstly, the
educational institutions, with a quality student wants to improve her English. What would
framework in place to ensure this. you NOT advise the student to do:

O All of the above O Enrol in a high school preparation program

at an ELICOS College.

O Enrol in a EAP program at an ELICOS

college

O Join a study tour on a tourist visa

O Both 1 and 3

Unit A - 69
 7. A student who has completed a High School 11. A student who is looking to study in Australia
Certificate, asks you about undergraduate programs. comes to ask for advice as to the best location to
Which of the following options is an undergraduate undertake his program. He wishes to study in a city
program? that is not the capital city of a state and is concerned
about the weather being too cold. Which of the
O MBA following choices would be the most appropriate:
O Graduate Certificate
O Adelaide
O Certificate IV in University Preparation
O Cairns
O Bachelor degree
O Hobart
8. Which of the following is NOT common in an
Australian university program: O Melbourne
12. You are giving your clients a pre-departure
O Undergraduate students are asked briefing about Australia. Which of the following
to conduct their own research for statements is True?
assignments
O Most of Australia’s population have a PhD,
O High School Students are asked to teach
as it is very easy to obtain this qualification
classes
in Australia.
O All students are expected to memorise
O Most of Australia’s population keep
large sections of information from
kangaroos and koalas as their pets.
websites
O Only a small proportion of Australia’s
O Both 2 and 3
population live in Central Australia, or the
9. A student wants to be a Lawyer. She is currently ‘Outback’.
studying in a Diploma of Justice program. Which of
the following Bachelor programs could the student O Australia’s ‘Head of State’ is called the
enter to become a Lawyer: President.
13. A 21-year-old student wishes to continue her
O Bachelor of Commerce educational development in Australia. She has
O Bachelor of Industrial Design completed 12 years of school studies in her home
country. Which of the following education programs
O Bachelor of Law would be the most appropriate option for her to
complete next?
O Bachelor of Social Science
10. Your company recruited a student to study O A Master Program
Architecture at a university in Australia. Students
O A High School Program
who wish to become registered as an Architect in
Australia must complete 1 year of training during O A Foundation Studies Program
their program. You are unsure if this will be included
as a work component of the student’s current O All of the above
student visa. You should advise the student to: 14. Which of the following education providers is
located in Australia:
O Consult with DIBP to check their student
visa conditions. O Brown University

O Consult with the university the student is O Simon Fraser University

enrolled in to check the conditions of their
O Bond University
student visa, ability to become registered
as a Architect in Australia, and work O De Montfort University
placement program

O Consult with the Australian Institute of

Architects to check the requirements
for the student in regard to their ability
to become registered as an Architect in
Australia

O All of the above

70 - Unit A
15. A student is finishing Year 9 at high school in
Queensland. She is not sure if she should continue
her high school studies or study something else.
Which of the following options would you advise is
True?

O The student may leave high school and

enter an undergraduate course.

O The student may leave high school in

Australia and has to go back to the first
year of High School in her home country.

O The student may continue her studies at

high school until Year 12.

O The student may leave high school and

enter a Certificate IV program with a VET
provider.

Unit A - 71
 SELF ASSESSMENT - UNIT B REGULATIONS AND
LEGISLATION

When you have finished studying Unit B, try these 4. A student you recruited to study in Australia has
self-assessment questions. They are similar to the been very sick and been taken to hospital. They have
questions in the certification exam. not provided the institution with a current address.
This may mean:
1. COEs (confirmation of enrolments) are created
through: O The hospital is unable to release the
student from hospital.
O PRISMS
O The student will not receive any letters
O The local Australian Embassy/Consulate-
about their possible non-compliance with
General.
visa conditions
O CRICOS
O The student will be deported from
O AEI Australia for not providing current
2. Legislation and regulations in Australia relating to information to its education provider.
the enrolment of international students are: O The student will not be believed when he
tells the institution he was sick.
O The ESOS Act 2000 and The National Code
of Practice 2007 5. A student you recruited to study in Australia has
contacted you. Their school has been forced to close
O The National Code of practice on student down, and they will no longer be able to attend
developments within Australia and The classes. Which of the following is likely to happen to
Australia Act 1986 the student because their school is closing:
O The ESOS Act 2000 and The Migration Act
O The student will have to go back to their
1958
home country because they will no longer
O The Migration Act 1958 and The Australia be enrolled at a school in Australia. The
Act 1901 school will cancel their visa and help them
move back to home. The student will
3. Which of the following circumstances is NOT
receive a refund from the School.
reported online through PRISMS by an educational
institution: O The student will have to go back to their
home country because they will no longer
O Students non-attendance
be enrolled at a school in Australia. The
O Students failing to meet course student will be unable to recover their
requirements tuition fees.

O Student is finishing their ELICOS course O The student should be able to transfer
one week later due to approved vacation. to another school in Australia because
their status as an international student is
O Both B and C protected by the ESOS Act 2000 and the
Tuition Protection Service (TPS).

O None of the above.

6. The Tuition Protection Service is outlined in:

O The Australia Act 1901

O Child Protection Legislation Amendment

Act 2003

O The Migration Act 1965

O The ESOS Act 2000

72 - Unit B
7. Which of the following is a place that a student 11. You recruited a student to study in a Foundation
may apply for a student visa: Year Program. The student has not been attending
classes. The student is on a student visa and has
O Office of Fair Trading been absent from class for two weeks now. The
O English Australia Institution should:

O At an AEI office O Let the student do what they want as

they are in Australia and away from their
O Online through the DIPB website parents.
8. Which of the following is never required by DIBP
O Send an email to all agents telling them
for an individual to obtain a student visa:
that the student you recruited is a very bad
O A valid passport one.

O Providing appropriate information about O Contact you immediately and ask for help
the financial ability to pay for their study in locating the student.

O Providing appropriate information about O Report the student without seeking to find
the English proficiency of the student out where the student is.
12. A 17-year-old student will study in Australia.
O Providing appropriate information about
Under the relevant student visa conditions, the
the individuals knowledge of the history,
student must:
language and culture of Australia.
9. DIBP considers risk for students from different O Live with a relative over 21, their parent or
countries on the basis of: guardian, or in accommodation approved
by the education provider;
O How many friends and relatives a student
has who are currently living or studying in O Live with a relative over 18, their parent or
Australia. guardian, or in accommodation approved
by the education provider;
O How much business in trade and exports
Australia does with the student’s country. O Live with a person over 21 years of
age who has no criminal records, or
O Statistical evidence of how students in accommodation approved by the
from that country comply with their visa education provider;
conditions, based on previous students’
behaviour in the last 12 months. O Live where ever and with whomever
they would like, as the student is almost
O How likely it is that students will want to 18, and is living away from their home
live in Australia after they graduate. country.
10. A student you recruited to study in Australia is 13. A student who gained a student visa under
studying a Bachelor of Engineering at university on Streamlined arrangements:
a student visa. The student is finding their study
program very difficult and would like to study part- O does not have to maintain health
time rather than full-time. The student can: insurance for the duration of their studies
in Australia;
O Study part-time under The National Code,
as it allows students to study part-time in O cannot work without applying for a
exceptional circumstances. permission to work student visa once they
arrive in Australia and commence their
O Not change to part-time study. Under The program;
National Code, students on student visa
are not allowed to study part-time O is able to study any course, in any
institution in Australia
O Study part-time if the Vice-Chancellor of
the university approves their study plan O must remain in an AQF course of the same
or higher level or they may need to apply
O Not study part-time as the Vice-Chancellor for a new student visa.
of their university does not allow students
to study part-time.

Unit B - 73
 14. A prospective student is going to visit some 16. You advise the counsellor that the student:
relatives in Australia for 2 months. While she is in
Australia, she thinks she may study English. The O needs to take out OSHC for the Masters
tourist visa she has, has the condition 8201 on it. course too before applying for a student
You inform the student that this means: visa as it is compulsory for international
students to have health insurance for
O She is not able to undertake any study all courses in a package of offers while
while in Australia. She will have to change studying in Australia.
to a student visa to be able to do this.
O may take out OSHC covering the Masters
O She is not able to engage in any study or course too. It is always a better option to
training for more than three months be covered just in case of an accident.

O She must take a chest x-ray if she intends O does not need to pay OSHC to cover the
to study in a classroom environment for length of the other course. This is just
more than 4 weeks another expense in an already expensive
process.
O She can study only English studies while
she is in Australia and not any other short O does not need to worry about her OSHC.
training or study course Student on student visa must only have
15. The parents of a student you recruited to study in three months of OSHC, no matter how
Australia ring you. Their son is very ill and has been long they are studying in Australia.
taken to hospital. He cannot attend classes, and the 17. The parents of a 21-year-old student ask you to
parents are not sure what to do. You seek advice contact the institution their daughter is studying in
from your liaison at the student’s school regarding to obtain her results. You contact the institution and
his attendance, and then tell his parents: ask if you can have a copy of her academic results.
The institution should:
O Not to worry, as attendance is not
recorded in Australian institutions. O Give the information to the parents as
they have paid for the student to be in the
O To make sure their son gets a medical
program.
certificate from the doctor or hospital so
that he can show this to the institution O Give the results to the parents through
(and DIBP if necessary) to prove he has you, after asking the student permission
been sick. to do this, and obtaining this permission in
writing, as privacy laws require.
O That he has a big problem, as he is not
allowed to miss any class for any reason O Not give the information to the parents as
required by migration laws.
O None of the above
O Not give the information to the parents
One of the other counsellors in your office unless they pay the institution a fee.
comes to ask your advice on the following
18. When a student has been reported to DIBP by
situation:
the education provider, DIBP will send a letter to the
A student will study in an ELICOS program for student, asking them to explain their circumstances
6 months and then enter into a Masters of to DIBP. How long does the student have to contact
Biotechnology course. The student has paid her DIBP and make an appointment?
tuition fees and the Overseas Student Health Cover
(OSHC) for the ELICOS course. She wants to pay her O 20 days
tuition fees for the Masters course but the university O 5 days
is asking her to also pay OSHC. The counsellor is
unsure about what the student should do about O 35 days
their OSHC for the Masters course.
O 28 days

74 - Unit B
19. A student visa in Australia: 23. A student visa issued with the condition 8202
means:
O Is only necessary for students wanting to
study at university. O A student must maintain adequate health
insurance for the duration of their studies
O Is issued by DET under the Australia Act
in Australia;
1986.
O A student cannot work without applying
O Is issued by DIBP under the Migration Act
for a permission to work student visa once
1958.
they arrive in Australia and commence
O Requires all students to study in Australia their program;
for a minimum of three years.
O A student must be enrolled as a full-time
20. Which of the following is a way of keeping student in a registered program
updated and advising students on changes in
legislation and regulations relating to international O A student must remain with the education
education: provider with which they originally
enrolled for the first 12 months of the
O Australia Post program.

O DIBP 24. A student visa issued with the condition 8533

means:
O AEI
O A student must maintain adequate health
O Both B and C insurance for the duration of their studies
21. The institution that you represent has a refund in Australia;
policy that states that all money is refundable if the
O A student cannot work without applying
student cannot commence studies due to health
for a permission to work student visa once
reasons. Which of the following could be considered
they arrive in Australia and commence
a ‘health’ reason:
their program;
O The student is homesick and wants to
O A student can enrol as a part-time student
return home
in a registered program
O Death of a distant relative
O The student must keep the education
O Student is hurt in a car accident institution informed of their current
address in Australia. They have 7 days to
O Student decides to go to USA on a holiday notify the institution of any changes.
22. The basic guidelines that describe the work- 25. If a student is on a package of courses, with the
rights students have while on a student visa are: principal course being a bachelor degree; when they
have finished 6 months of their first course (and
O A student can only work up to 40 hours
ELICOS program) they will:
per fortnight in volunteer work or work
required by their course of study; O be able to change to any other institution
O A student can work up to 40 hours per without getting a letter of release from
fortnight when their program is in session the ELICOS provider because they have
and for unlimited hours during vacation completed 6 months of study.
times O be able to change to another institution
O A student can work up to 40 hours per if they receive a letter of release from the
fortnight when their program is in session institution offering the Bachelor degree
and during vacation times; because this is the principal course.

O A student can work up to 20 hours a week O need to continue to study on the original
when their program is in session, but only package of courses, there is no way they
in administration or cleaning jobs. can change institutions.

O be able to change to another course at

the same institution but there is no way
for them to change to another institution
even with a letter of release.

Unit B - 75
 26. A student who has studied a bachelor degree in 29. A student you recruited to study in Australia
Australia for 3 years: is studying a three-year Bachelor of Arts program.
In her last semester, the student was admitted to
O will be able to apply for a Temporary hospital and missed 4 weeks. She feels that she is
Graduate Visa to work in Australia for up not able to finish her program, she would like to
to 2 years following their Graduation extend her studies by one more semester. You inform
O will be unable to work in Australia the student that she:
following their Graduation and must
O Can apply for a tourist visa.
return home
O Cannot apply for an extension to her
O will be able to migrate to Australia
student visa.
permanently after Graduation
O Cannot apply for an extension to her
O Will only be able to work in Australia
student visa, as extensions are only
after Graduation, if their degree program
granted for international students studying
is related to a course on the Skilled
part time.
Occupations List (SOL)
27. You recruited a 18 year old student to study in O Can apply for an extension to her
a foundation program in Australia. She has recently student visa. The student should make
moved out of her homestay and into an apartment an appointment with DIBP to discuss the
with some friends. Whose responsibility is it to issue and bring documents with her, such
ensure that the education provider has her current as her passport and a copy of her hospital
address: records.
30. Which of the following statements is TRUE about
O The student is responsible for informing student complaints:
her education provider of her change of
address. O A student must access the institution’s
internal complaint process before they
O The education provider is responsible for
contact the OSO or State Ombudsman.
contacting the student and asking her to
change her address. O Students cannot complain about their
agent to the OSO or State Ombudsman.
O DIBP is responsible for contacting the
student and asking her to change her O If a student contacts the OSO, the police
address. will never investigate the complaint.

O AEI is responsible for contacting the O Students only the have the right
student and asking her to change her to complain in certain, specified
address. circumstances
28. When a student applies for a student visa, which 31. Which of the following proposed course changes
of the following general requirements will a student might require a student to obtain a new visa?
NOT need to provide with the application:
O The student is studying in a Foundation
O Overseas Student Health Insurance program and wishes to change to a
Bachelor of Business.
O Knowledge of Australian culture
O The student is studying in a Bachelor
O Arrangements for students under 18
of Business and wishes to change to a
O Confirmation of Enrolment Certificate IV of Business.

O The student wishes to change from

one undergraduate program to another
undergraduate program.

O The student is studying in an ELICOS

program and wishes to change to Diploma
in Business.

76 - Unit B
32. When applying for a student visa, the term 35. Which of the following is NOT one of the three
principal course, means: main purposes of The ESOS Act 2000:

O That the course must have a Principal in O To establish and safeguard Australia’s
charge of it. international reputation as a provider of
high quality education and training.
O That this is the course the student intends
to take at the highest level. O To protect the interests of international
students.
O That this will include a high school course.
O To protect the interests of domestic
O None of the above.
students.
33. Standard 1 of the National Code 2007 details
requirements for marketing and student information O To support the Australian Migration
that education providers must follow. Which of the program.
following is False? 36. When a student changes courses, having gained
a student visa from an institution and country that
O The provider must ensure that marketing has ‘streamlined visa processing arrangements’ to
of its education and training services is an institution that now would require ‘regular visa
carried out with integrity and accuracy. processing’, this may trigger DIBP to:
O An education provider does not need
O Cancel the student’s current visa without
to inform students about the duration,
notice.
qualification or fees that will apply to them
if they study. O Request a student’s academic results from
the first institution.
O An education provider must not accept
international students for enrolment in O Request information regarding the
a course unless they give students an student’s Financial and English Proficiency
accurate representation of such things as documents.
location of campuses and costs of living.
O Request the student to return home to
O Information to students about the course, apply for a new student visa.
facilities and learning resources can be 37. One of the counsellors in your office is
provided in electronic format. undertaking training about the Australia education
34. Which of the following students being assessed system. They are unsure about some of the
under regular evidentiary requirements would NOT information they have read. Which of the following
need to present an English proficiency test score to would you advise them is True?
obtain a student visa?
O International students in Australian
O A student who completed high school universities attend separate classes to local
in Nepal where all of the classes were students.
conducted in English.
O A student should attend at least 80% of
O Chinese Students. all scheduled lessons in an ELICOS College.

O A student who has completed 4 months of O Students undertaking regular visa

study in English in New Zealand. processing have to provide evidence of
funds for more than 12 months in their
O A student who has completed two years
bank account.
of study in Australia prior to applying for
a visa. O A student studying in an undergraduate
program is more likely to enter into a
Certificate IV than a Graduate diploma
program upon completion of the
undergraduate program.

Unit B - 77
 38. Unsatisfactory academic performance means: 41. On CRICOS:

O That a student has not attended class to O The provider code and course code will
the 80% required. always be the same.

O That a student has not achieved the O The provider code and course code will
required English levels necessary to enter always be different, even if several courses
an undergraduate program. are offered by the same provider.

O That a student has failed the majority of O The course code is the same for every
their subjects and would be unable to course that the education provider offers.
continue studying in their current course.
O The course code will be different for each
O That a student has not entered into the course that the education provider offers,
program with a satisfactory academic depending on the length and topic of the
performance. course. The provider code will always be
39. Which of the following statements about student the same for a certain education provider.
visas is True?

O The process an individual goes through in

order to obtain a student visa is the same
for everyone, regardless of nationality or
institution they will study with.

O Students under 18 enrolling in a High

School program do not need a student
visa, as they are not considered adults.

O When the visa application states that an

individual must be of good character, this
means that they must have no criminal
record or poor previous visa compliance
record.

O There is no fee payable to apply for a

student visa.
40. As an education agent you recruited a 17-year-
old student to study in an English program. The
parents of the student have asked you to provide
them with the student’s results. You ask the English
College to give you these results. They:

O Not give you the student’s results, unless

the student gives permission

O Ask you to pay a service fee before giving

you the results.

O Give you the student’s results, as the

student is under 18 and this is allowed by
law.

O Cannot give you the student’s results, as

blood relatives can only request results
directly from the College.

78 - Unit B
SELF ASSESSMENT - UNIT C WORKING
EFFECTIVELY

When you have finished studying Unit C, try these 3. What do you do?
self-assesment questions. They are similar to the
questions in the certification exam. O Advise the student that the course is in the
country but their accommodation will be
1. The Enrolments Officer at an ELICOS college is in the city, close to transport and shopping
originally from Ireland and has a very strong Irish and they have to travel 2 hours every day.
accent. It is very difficult talking to her on the phone
and understanding what she says. You should: O Advise the student to study courses
located at the providers city campus.
O Ask the Enrolments Officer to speak
without an accent. O Advise the student of the exact location
of the campus where they will study the
O Tell the Enrolments Officer about your course, and then let them decide if they
problem and demand to talk to someone still want to study at this provider.
else.
O Both B and C.
O Suggest to the Enrolments Officer that
4. Your boss/manager has informed you that an
email may be the quickest and clearest
institution your company has an agreement with has
form of communication.
complained. Many of the students you send them do
O Ignore the problem and hope the situation not seem to have any information about the city they
improves. will live in or the location of the university campus.
Your boss has asked you to solve this problem. In
2. One of your students complains to you that
response you decide to:
Australian students call their lecturers at university by
their first name. Your student believes this behaviour O Make sure that all students studying with
is disrespectful. You advise them that: the institution have a map of its location
and facilities included in any materials you
O Australians can unfortunately be quite
give them.
rude.
O Ensure that all pre-departure briefings
O Australian students are too lazy to use full
include information about the cities
academic titles with their lecturers.
students will live in, and refer students to
O Informality and open discussion is websites with such information.
encouraged in the classroom between
O Make sure that all the counsellors in your
students and lecturers.
office have a good understanding of
O Australians do not respect their teachers or the institutions geographic location and
lecturers as much as other countries do. features.

You have just completed an information session O All of the above.

for students interested in studying in Australia.
The provider that you featured has several
different campuses, most of which are located
in the country, more than 1 hour’s drive from a
major city. All of the information that you used
in the presentation was from the city campus.

A student has indicated that they would like to

study IT at this provider, but does want to study
in the city, close to transport and shopping
centres. The course they have chosen will be in
the country, more than 1 hour from the city.

Unit C - 79
 5. The majority of the students you recruit to study O You will help the student to apply to the
in Australia go to high schools in Western Australia. university. Once he is accepted, he will
Your company has sent a very few students to pay the tuition fees and then apply for his
Australia over the last few months; business has student visa. You will receive commission
been slow. Your office receives data from AEI that from the university when he starts his
the schools market in Australia has dropped by 10% course.
over the past year, and is not expected to increase. In
O The student applies for a student visa with
a staff meeting between your boss/manager and the
your help. Once he is in Australia, you tell
other counsellors you suggest that:
him to go and visit your cousin, who will
O It is very difficult to break into new help him select a university to study at.
education markets in Australia, so the
company should continue with the current You have recently become aware that one of
recruitment strategy of sending students your students has been excluded from their
to high schools only. course. You know that there are processes
available for formal appeal, but you have not
O The company should identify new market had to solve this kind of issue before. You ask
opportunities by seeking additional your boss/manager to help you to do this.
representation in other sectors, such as the
8. You are advised by your boss that the best person/
higher education or ELICOS sector.
organisation to contact on behalf of the student,
O The company should begin to recruit so that the student’s case might be assessed and
High School students to other states in managed, is:
Australia.
O A School friend
O None of the above
O The student’s parents
6. A student comes to your agency wanting
information about Australia. They want to study in O The education provider
a State that has the least number of students from
O AEI
their home country, so that they can improve their
English and not speak their native language all the 9. You recruit a student to study at a High School
time. You are not aware of this information without in Australia. The student is under 18-years-old, so
having to search for it. Which of the following they will have to live in supervised accommodation
organisational websites would be the most likely to until they turn 18. Who might you contact at the
provide this information: student’s providing institution, about their living
arrangements:
O AEI
O The Accommodation Manager
O ISANA
O The Enrolments Manager
O DFAT
O The Homestay Officer
O The Australian Federal Police
O Depending on each of the position
7. A student from an AL2 country has requested
descriptions for the above 3 roles, the
your agency’s help. They want to study a Masters by
Accommodation Manager, Enrolments
Coursework program at a university in Australia. The
Manager and Homestay Officer, may all be
sequence of processes that the student will have to
able to provide relevant information.
go through to do this is:

O You will help the student to select the best

university to study in. Once he has chosen
the institution, he must apply to the
university and for his student visa, without
your help.

O The student will pay you to place him

at a university. He will then apply to the
university to get his student visa and pay
the tuition fees when he is accepted into
the university.

80 - Unit C
10. A student has been severely injured in a car 14. Which of the following statements is True about
accident in Australia. The International Director International Student Admissions Officers in relation
of the institute has contacted you (his agent), and to your role as an education agent:
asks you to talk with the student’s parents in your
country. You will also have to arrange for the parents O They are also known as Enrolments
to travel to Australia. Which of the following options Officers or International Admissions
from your contacts list may you need to refer to: Officers.

O They work with you in relation to student

O The Australian Embassy or consulate in
applications and admissions, applications
your country and DIAC.
for credit and eCOEs.
O The host institution and a travel agency.
O This is a role often performed by the
O AEI, DEEWR, ACPET and English Australia. Deputy Principal in a school.

O Both A and B O All of the above are true.

11. As an agent you have a serious and immediate
A student comes into your office, which is
issue to discuss with the Finance Manager of the
located in Australia. They want to apply for an
education provider you work with, relating to the
Endeavour Scholarship to study a postgraduate
payment of commission. The Finance Manager is on
course. They have yet to receive their final
holidays and will not be back in the office for one
grades from their Bachelor course, and will not
month. You should:
do this until after the application deadline for
O Discuss the issue with the Receptionist, as the Scholarships.
they are very friendly and helpful
The student does, however, expect to achieve
O Not discuss the issue with anyone and just the same results as his previous semester of
solve the problem without asking for help study. His previous grades will allow him to
enter into the course he wants.
O Discuss the issue with the delegated
replacement for the Finance Manager 15. What do you do?

O Wait until the Finance Manager returns to O Tell the student that he should submit
the office, as you should only talk to them his unfinished academic grades with his
12. In planning a pre-departure session for scholarship application, and hope that
undergraduate students, you should include: they accept these results.

O Entry requirements for PhD programs. O Tell the student that he cannot apply
for the scholarship this year without his
O Information about living arrangements and results, and so must wait until the next
accommodation services year.
13. One of the counsellors you work with asks for O Tell the student that if he submits his
your help. One of the students they recruited to previous results to you via email, you will
study in Australia has had a crisis. This could be: be able to change his results to show the
O Fashion related: They are unsure what to current semester.
wear to class. O Both A and B.
O Financial related: The student is unable to 16. You are attending an Exhibition and meet the
pay their tuition fees. Enrolments Manager of an Australian institution
you represent. The student you recruited to their
O Academic related: The student has failed
institution has been suffering from homesickness,
examinations because of a serious car
and you ask the Enrolment Manager about their
accident.
welfare at the moment. The Enrolments Manager
O Both B and C replies, “She’ll be right mate”. This is likely to mean:

O The student wants to come home

immediately.

O The student appears fine at the moment.

O The student is doing extremely well in their

studies at the moment.

O The student is failing.

Unit C - 81
 17. A student who has enrolled in an Australian 20. In an Australian high school or ELICOS college,
institution is interested to know what studying in the roles and responsibilities may be structured so
an Australian classroom will be like. Which of the that:
following things would you NOT say?
O The Principal or Director may take overseas
O You will be expected to ask questions of trips to education exhibitions in order to
your teacher, and challenge your teacher if recruit more students to study at their
you believe he has got something wrong institution.

O You may be expected to work in groups O The Principal or Director is the

with other students representative of the organisation and
responsible for the overall management
O You will be expected to memorise lots of
and control of the organisation.
facts and recall them in examinations
O The Principal or Director will recruit new
O You may be expected to undertake some
staff to work in the organisation.
research on a topic and tell the class what
you have learnt O The Principal or Director may do all of the
18. Your agency recruits students for a university tasks above, depending on the size of the
in Australia. The university has asked you for some organisation.
feedback on their recruiting methods in your country. 21. International students study in Australia for a
Commonly they send you outdated promotional variety of reasons. Which of the following options
materials and have not attended an exhibition you is NOT a well documented reason behind an
have held for several years. You should: international student’s decision to study in Australia:

O Tell the university that everything is great O Australia’s multicultural society is

with the way they recruit in your market, sophisticated and harmonious.
as Australians do not like to be told they
O Students can improve their English
have done something wrong.
proficiency while studying in Australia.
O Tell the university that your country is more
O Australia’s standard of living is amongst
of a market for high school and diploma
the highest in the world.
programs, so they should not send you any
further materials or information. O Australia has a great selection of food
from all over the world to chose from.
O Suggest to them that their recruitment
into your market would benefit from 22. In which of the following circumstances would
current and more updated promotional you contact an institution in regards to a student you
materials and a visit by the university to recruited?
your country.
O He/she has been seriously ill.
O Ignore the university’s request for
O He/she has passed their driving test.
information and instead employ one of
your staff to do extra work on their behalf, O He/she has lost their passport.
without informing the institution
O He/she has got married.
A student has asked you for information about 23. Which of the following organisations or roles
Australia before they depart to begin studying. does NOT assist in the management of international
In particular, the student is concerned about student welfare:
their visa and academic requirements while
studying. O DFAT
19. Which of the following might you employ in O Boarding Master
providing them with this information:
O Austrade
O The DIBP and other related websites.
O Both A and C
O Pre-departure seminars and talks.

O Marketing material from the student’s

intended institution in Australia.

O All of the above

82 - Unit C
24. A student you recruited is told by her secondary
school teacher that the school expects all girls to
wear their school uniform skirt to their knees and
not any longer. The student complains to you that
the teacher is treating her unfairly because she
prefers to wear longer skirts. You advise the student
to:

O Complain to the teacher about this

discrimination.

O Tell her that this is normal and nothing to

worry about it.

O Check with your contact at the school

regarding this rule and then explain to
the student that school rules are designed
to create uniformity and equality, not for
purposes of discrimination.

O Contact other students in the class and ask

if the same has happened to them.

Unit C - 83
 SELF ASSESSMENT - UNIT D ETHICS

When you have finished studying Unit D, try these 3. In an effort to attract more students and be more
self-assesment questions. They are similar to the successful than other education agencies, one of
questions in the certification exam. the counsellors in your office creates big posters,
newspaper and radio advertisements announcing
1. Which of the following are ways of furthering
that your agency can guarantee students a student
your professional development?
visa to Australia. This is:
O Reading the AEI website.
O A great business move. It will mean
O Attending workshops. students wanting to study overseas will go
to your recruitment company and not to
O Reading web-based information services
your competitors
for agents.
O A bad business move. It will mean that
O All of the above.
you will be very busy and have to hire new
staff, which will eat up any profits that you
You have been counselling a student and her
may make from the extra business.
parents about study options in Australia for 2
months. The student is still undecided about O Correct, as specialised agents can
where to study, even though you have shown guarantee 100% success if they undertake
her information from more than 15 providers in agent training about Australia.
Australia.
O Incorrect as no individual or company
2. She has now asked you to go through all the can guarantee that a student will obtain
providers again, and you find this very frustrating. a student visa to Australia. This will
What do you do? depend on several factors, as well as the
O Shout at the student and her parents that documents the student supplies with their
you can no longer help them because they visa application.
will not make a decision, and are taking 4. Your company has recently opened an office in
too long to decide. Australia. A student that you recruited several years
ago has now finished their university studies and
O Identify what the most important factor is
goes to the agency office in Australia asking how to
for them in studying in Australia, and work
apply for permanent residency (PR) in Australia. The
with them to minimise their options to 3
counsellor in the Australian office should:
providers.
O Help them to apply for PR in Australia
O Tell the student and her parents to call all
the providers themselves, and come back O Direct them to the DIBP website for more
to your office when they make a decision. information
O Both B and C. O Direct them to the MIA website to find a
Registered Migration Agent (RMA)

O Both B and C

84 - Unit C
5. One of the counsellors in the Australian office, A Vietnamese student comes into your office.
who is new and not as experienced as you are, is a She wants to study a science course at a
registered migration agent (RMA). You are not, and Group of Eight (Go8) university in Melbourne,
are visiting the Australian office for some meetings. and has the necessary academic and English
A student with influential parents comes into the requirements to do this.
agency and wants advice on permanent residency
(PR) in Australia. You: You do not have an agency agreement with the
university the student wants to study at, but
O Use the migration agent registration you do have agreements with other providers
number (MARN) of the counsellor who in Victoria. You also receive a higher rate of
is a RMA, because you always deal with commission from a university in Sydney that
influential clients. offers Science courses.
O Refer the student to the counsellor who is 7. What do you do?
a RMA.
O Convince the student and her parents that
O Provide assistance to the student as long she should study science at a university
as the counsellor supervises you. in Sydney, so that you can receive
O None of the above. commission for her enrolment.

O Convince the student and her parents

You have a one-year contract with a High
that she should study at another provider
School in Australia to recruit students for them
in Victoria, so that you can receive
in your country. Another education agency in
commission for her enrolment.
your country calls your boss/manager to say
that they have a student who wants to go to O Convince the student and her parents that
that High School but they do not have a contact the university in question does not accept
with the High School. students from Vietnam so she will have to
apply for another university.
They ask your company to help the student to
apply and enrol in the High School and then O None of the above options are in the best
split the commission between the two agencies. interests of the student.
They also think they have other students that
want to go to this school, and ask you whether
they can be your sub-agent. This means you
would also be able to get a commission for
students that successfully enrolled in education
providers that you do not have a contact with.
6. Which of the following statements is True?

O While you may be able to have sub-

contracts with other agents, unless the
other agent is also an agent of the High
School, they do not have authority to
recruit students for the High School.

O You have been in correspondence with

the High School and have attended their
information session, and this is largely why
they awarded you an agent contract. You
are the best-informed person to recruit
students for the High School

O Your agency has a direct contract with the

High School. You may be in breach of your
agent contract if you sub-contract your
recruiting responsibilities to other agents.

O All of the above

Unit C - 85
ANSWERS
AUSTRALIA AUSTRALIAN SCHOOLS
1. 1. Non-Government; 2. Government; 3. Non-
Government; 4. Government; 5. True; 6. False;
EVENT ORDER 7. False; 8. True; 9. True; 10. True; 11. False; 12. True;
The ANZAC tradition was created that 6 13. 1; 14. 1; 15. 6 or 7; 16. 3 or 4; 17. 2; 18. True;
contributed to an Australian identity 19. True; 20. True; 21. False; 22. False; 23. True;
24. True; 25. False; 26. True; 27. True; 28. True;
Large number of migrants, especially 7 29. True; 30. False; 31. an informal; 32. Certificate;
from Europe, settled in Australia. 33. Year 12; 34. VCE; 35. Most; 36. their academic
results from Year 12; 37. select; 38. Health
Captain Cook claimed the East Coast 2
insurance; 39. True; 40. False; 41. True; 42. True;
of Australia for Great Britain
43. True; 44. False; 45. True; 46. True; 47. True;
A federation was created and so the 5 48. True; 49. True; 50. True; 51. False; 52. True;
Australian nation was born 53. True; 54. False

A sophisticated aboriginal culture 1

existed for many thousands of years
ELICOS
1. it only caters for international students; 2. before
Many Chinese people arrived to search 4
taking a course in another sector; 3. a tourist visa, a
for gold
work visa or a student visa; 4. the only course that a
The first convicts (a total of 732) were 3 student studies in Australia; 5. 60%; 6. both private
transported from Britain to live at Port and government centres; 7. 4 to 48 weeks; 8. from
Jackson beginners to advanced; 9. 20; 10. Any time of the
2. January 26th; 3. April 25th; 4. ~20 million; year; 11. English for Specific Purposes (ESP);
5. 2 people per sq km; 6. in urban areas; 7. NSW; 12. Business English; 13. Examination Preparation;
8. TAS; 9. Syd & Melb; 10. 3; 11. 25%; 12. 2%; 14. General English; 15. Secondary School
13. Italian; 14. 52.8%; 15. 0.3%; 16. 63.8%; Preparation; 16. Examination Preparation; 17.
17. 4.9%; 18. Darwin; 19. Hobart; 20. Darwin; English for Academic Purposes (EAP); 18. a tourist
21. Canberra; 22. Winter; 23. Summer; 24. Spring; visa, working holiday visa and student visa; 19. they
25. Summer; 26. Winter; 27. Spring; 28. Winter; combine a tourist activity (eg. scuba diving) with
29. Autumn; 30. marsupials and monotremes; some English study; 20. Those students in ELICOS
31. introduced animals; 32. Queensland; 33. the red colleges that are members of English Australia;
centre; 34. the huge number of marine species; 21. a high school holiday tour; 22. there is no
35. the traditional aboriginal owners; 36. one-fifth; qualification; 23. IELTS test; 24. iTEP; 25. Academic
37. False; 38. True; 39. True; 40. True; 41. True; IELTS test; 26. different; 27. a computer-based test
42. False; 43. True; 44. True; 45. False; 46. ACT; and a paper-based test; 28. TOEFL 94 & PTE 73;
47. NT; 48. TAS; 49. NSW; 50. VIC; 51. WA; 52. SA; 29. 6.5; 30. Academic
53. Education and foreign affairs; 54. the Upper
House and Lower House; 55. must vote; 56. Malcolm VOCATIONAL EDUCATION &
Turnbull; 57. the Liberal party; 58. The Governor- TRAINING:
General; 59. the Premier
1. True; 2. True; 3. False; 4. False; 5. True; 6. False;
AUSTRALIAN EDUCATION 7. True; 8. False; 9. False; 10. True; 11. False;
12. Cert I; 13. Cert II and Cert III; 14. Cert IV;
1. True; 2. False; 3. True; 4. True; 5. False; 6. True; 15. Dip; 16. Adv Dip; 17. basic; 18. work and further
7. True ; 8. Four; 9. don’t meet; 10. School, VET, studies; 19. technical and management skills; 20. in
ELICOS and Higher Education sectors offer; a specified area; 21. False; 22. True; 23. True;
11. Some; 12. Year 12; 13. completion of Year 24. False; 25. True; 26. False; 27. False; 28. 8;
11 and IELTS 5.5; 14. they should study a Go8 29. To undertake RPL assessments for all students;
foundation program; 15. Y12; 16. Foundation 30. There is a training package for every industry in
Program; 17. Foundation Program; 18. Foundation Australia; 31. True; 32. True; 33. True; 34. False;
Program; 19. Y12; 20. Foundation Program; 35. True; 36. True; 37. Employees; 38. Employees;
21. Foundation Program; 22. Diploma Program; 39. Both; 40. Employers; 41. Employers; 42. Both;
23. Diploma Program; 24. Foundation Program; 43. Employers; 44. Employers; 45. Employers;
25. Foundation Program; 26. False; 27. False; 46. Both; 47. Both; 48. Both;
28. True; 29. False; 30. True; 31. True

Answers - 87
 UNIVERSITY EDUCATION IN Physiotherapist & Surgeon; 21. Biochemistry,
AUSTRALIA Geology, Food Science, Toxicology & Entomology;
22. The equivalent of year 12; 23. Mathematics and
1. 37; 2. with overseas campuses and other at least 2 Science subjects; 24. Biotechnology;
international universities; 3. creating , transferring 25. Mathematician, Geophysicist, Wildlife Biologist
and storing knowledge; 4. for businesses, the & Laboratory Assistant; 26. Web Development, Civil
government and the Australian community in Engineering, Hardware Development & Operating
general; 5. have a lot of freedom; Systems Securities; 27. Certificate IV in Information
6. internationalisation; 7. 3; 8. 3; 9. 2; 10. 1; 11. 1; Technology (Client Support); 28. Bachelor of
12. 6; 13. 4; 14. 6; 15. True; 16. True; 17. True; Engineering; 29. Technology; 30. Fitter and Turner,
18. True; 19. False; 20. 1 to 2; 21. 3; 22. 4; 23. 0.5; Electrical Engineer, System Analyst, Computer Aided
24. 1; 25. 1 to 2; 26. 1 to 2; 27. 3; 28. Bachelor Drawing Operator & Information System Manager;
Degree; 29. Bachelor Degree (Honours); 30. Masters 31. Rural Planning, Construction Management,
Degree; 31. Masters Degree (Research); 32. Masters Drafting & Building Surveyor; 32. Certificate IV in
Degree (Coursework); 33. Doctoral Degree; Building; 33. Bachelor of Architecture; 34. Royal
34. Doctoral Degree; 35. Bachelor Degree (Honours); Australian Institute of Architects; 35. Graphic
36. True; 37. False; 38. True; 39. True; 40. False; Designer, Town Planner, Architect & Landscape
41. 2009; 42. 2008; 43. Higher Education Sector; Architect; 36. Animation, Fashion Design,
44. True; 45. False; 46. True; 47. False; 48. True; Photography, Performing Arts & Film and Video
49. True; 50. True; 51. TEQSA; 52. the institution; Production; 37. Advance Diploma of Music;
53. Universities Australia; 54. providing accurate and 38. Bachelor of Fine Arts & Bachelor of Music;
honest information to international students; 39. Visual Arts and Crafts; 40. Film Producer,
54. ensuring the welfare of international students, Musician, Dancer, Composer & Illustrator;
ensuring that international students receive 41. Anthropology, Counselling, Community Services,
the education experience they are promised by Aged Care & Interpreting; 42. Advanced Diploma of
education agents, and maintaining suitable academic Interpreting (Professional); 43. Bachelor of Arts;
standards; 55. False; 56. True; 57. True; 58. Go8 & 44. Bachelor of Education; 45. Special Education
Universitas 21; 59. ATN; 60. Regional; 61. Go8 & Teacher, Archaeologist, Social Worker & Linguist
Universitas 21; 62. IRU; 63. ATN; 64. Yes;
65. Yes; 66. No; 67. Yes; 68. Yes; 69. Yes; 70. No; AN INTRODUCTION TO
71. Yes; 72. science and invention; 73. the
contributions of universities; 74. Medicine;
REGULATIONS AND LEGISLATION
75. Medicine; 76. Aviation; 77. Aviation; 1. True; 2. True; 3. True; 4. True; 5. False; 6. 11; 7.
78. Medicine; 79. Aviation; 80. Medicine; 2; 8. 14; 9. 1; 10. 3; 11. 4; 12. Yes; 13. Yes; 14. Yes;
81. Medicine; 82. Medicine; 83. Medicine 15. No; 16. Yes

POST SECONDARY SCHOOL THE ESOS ACT

COURSES AND CAREERS 1. Responsible; 2. Responsible; 3. Irresponsible;
1. Accounting, International Business, Hospitality and 4. Responsible; 5. Irresponsible; 6. Irresponsible;
Tourism & Taxation; 2. Completion of the equivalent 7. Irresponsible; 8. Responsible; 9. Irresponsible;
of Australian grade 10; 3. Bachelor of Commerce; 10. a natural disaster; 11. False; 12. True; 13. These
4. They should enrol in an undergraduate program fees can only be drawn when a student commences
firstly, work for a few years and then consider an a course; 14. The TPS director; 15. 8201; 16. 8101
MBA, They could work for at least ten years and
then apply for an MBA; 5. Banking, Hotel Manager THE NATIONAL CODE OF PRACTICE
& Bookkeeping; 6. Health Law, Banking Law, Justice 2007
Studies & Criminology; 7. Bachelor of Laws (LLB);
8. University; 9. Diploma of Legal Practice; 10. Police 1. 20; 2. the size of its premises; 3. must provide;
Officer, Legal Secretary & Solicitor; 11. Ecology, 4. academic performance, attendance(except
Agribusiness & Aquaculture; 12. Certificate I in for students studying for a higher education
Conservation and Management; 13. Bachelor of qualification ), and current student addresses;
Agriculture; 14. Fisheries; 15. Gardner/Landscaper, 5. before; 6. When students arrive Australia; 7. False;
Veterinary assistant, Environmental scientist & 8. False; 9. True; 10. True; 11. False; 12. True;
Park Ranker; 16. Complimentary Therapies, Dental 13. True; 14. Yes; 15. Yes; 16. Yes; 17. Yes; 18. Yes;
Science, Pharmacy & Radiography; 17. Advanced 19. Yes; 20. Yes; 21. Yes; 22. Yes; 23. Yes; 24. Yes;
Diploma of Dental Prosthetics; 18. Bachelor of 25. Yes; 26. Yes
Medicine/Bachelor of Surgery (MBBS); 19. Pharmacy;
20. Welfare & Community Worker, Dietician,

88 - Answers
PRISMS make a reliable judgement on the basis of their past
students’ behaviour; 9. Applying for an education
1. the institution; 2. PRISMS; 3. a staff member from provider with a risk rating of One will make them
the institution; 4. PRISMS; 5. 1; eligible for streamlined evidentiary requirements; 10.
6. DIBP never ask these students for financial evidence
of their ability to live and study in Australia; 11.
STEP ORDER
Funds in another student’ account; 12. $26,770;
13. They must demonstrate a combined annual
The eCoE information is sent to DIBP. 3
income of at least $70,000 (AUD); 14. A student
who is processed under regular evidentiary
A copy of the eCoE is provided to the
2 requirements from a non-English speaking country;
student.
15. The final course in the sequence; 16. A package
The institution enrols the student and of courses can have any combination of courses that
1
uses an eCoE. the student wishes; 17. 10 months; 18. 31 months;
19. 56 months
DIBP checks the eCoE and approves it. 4
STUDENT VISAS: APPLICATION
7. 80D7FB14; 8. 01697J; 9. 088290B; 10. 13 Feb PROCESSES, SPECIFIC
2017 to 1 Dec 2017; 11. $AU 24,900; 12. Hong REQUIREMENTS AND INTEGRITY
Kong - Citizen; 13. Yes; 14. IELTS; 15. not included;
CONCERNS
16. ESOS and The National; 17. 15 June 2016;
18. Hong Kong 1. True; 2. False; 3. True; 4. False; 5. False; 6. Yes;
7. No; 8. No; 9. Yes; 10. Yes; 11. The parents should
19.
complete a AASES Form to prove financial support;
STEP ORDER 12. It is unlikely that his children will be able to join
him, but his wife will be able to; 13. The parent must
The student organises an interview
3 demonstrate that they have at least $19,830 (AUD)
within 28 days.
to live in Australia for 12 months.
The student visa is cancelled. 5 14.

The student returns to their home BEHAVIOUR CONCERN

6
country. Student changes details on his
a
The student does not provide a valid parents bank account
reason for non-compliance during the 4 Student buys an English language
appeals process. b
certificate online
The education provider reports the Student cannot explain why the
student for non-compliance to DIBP 1 course he intends to study makes d
through the PRISMS system. sense to his future
A formal letter (Section 20 Notice Student intends to work in Australia
from DIBP) is issued to the student by 2 c
to pay for his studies
the education provider.

20. There are exceptional circumstances as defined in STUDENT VISAS: VISA CONDITIONS
the Migration Regulations AND STUDENT RESPONSIBILITIES
1. 8104; 2. 8202; 3. 8202; 4. 8517; 5. 8105;
BASIC REQUIREMENTS AND
6. 8501; 7. 8533; 8. 8532; 9. 8535; 10. Needs
PROCESSES to be at least 80%, except for students at higher
1. The student is applying for a course that is education institutions; 11. If the student fails, the
not related to their career choice or previous institution can exclude the student after an appeal
qualifications; 2. OSHC is only available to students process and then report this to DIBP; 12. It is the
from low risk countries; 3. No; 4. No; 5. Yes; 6. student’s responsibility to ensure that the institution
Streamlined evidentiary requirements is less common has the student’s current address; 13. The new
than Regular evidentiary requirements; 7. Students course needs to be at the same AQF level or above
failing their final examinations in their course of as the initial program; 14. If a student has finished
study; 8. There is not enough statistical data to the first 6 months of their principal course, they

Answers - 89
 will not need permission or a letter of release to
change their education provider; 15. The student 3. International Student Support Blue
can only work after their course starts in Australia,
the student can do volunteer work beyond their 4. International Relations /
Yellow
limit of 40 hours each fortnight & the agent should Development
not encourage their students to rely on working in
Australia to support themselves financially; 16. The 5. Executive Positions Green
student visa holder can travel to and from Australia
multiple times; 17. A student visa is not valid after 2.
the expiry date; 18. The student must contact DIBP
no later than 28 days after the expiry date; 19. SITUATION ROLE
The student cannot return to Australia for 3 years
You need to undergo further training
after the date of departing Australia; 20. The SOL
regarding marketing the institution's d)
list changes regularly, and an occupation that was
newest courses.
required when a student commences their program
may no longer be on the SOL when they finish; You need to obtain the institution's
b)
21. Some students may be able to apply for a latest prospectus.
Temporary Graduate Visa after their studies in
You need to determine if the
Australia; 22. The student may be able to apply
institution has accepted a particular c)
for an 18 month Temporary Graduate Visa, if their
student's application.
course closely corresponds to an occupation on the
SOL; 23. Masters Degree by Research; 24. True; You need to negotiate a new
a)
25. True; 26. True; 27. False; 28. False; 29. True contract with the institution.

3. Yes; 4. Regional Manager - International

STUDENT VISAS : PRIVACY,
Education;
STUDENT COMPLAINTS AND
5.
APPEALS: ACTIVITIES
1. False; 2. True; 3. False; 4. False; 5. True; 6. True; SITUATION ROLE
7. You contact the educational institution;
Your student asks you if they can
8. You report to the parents that you have contacted obtain credit for previous study that
him but unfortunately you are unable to tell them b)
is related to the course they want to
the results, 9. The following are true: study.
Students should use an institution’s internal You suspect that a student has given
complaint process before contacting the OSO or c)
you false academic documents.
State Ombudsman
You would like to find out how well
Students have a right to complain about services that your AusAID student is coping at the a)
do not match their reasonable expectations institution.
Students can make complaints about their course,
6. Yes; 7. No; 8. Yes; 9. No; 10. Yes
education provider, accommodation or agent.
11.
If a student’s complaint is upheld the institution
may need to apologise to the student; reconsider a SITUATION ROLE
decision affecting the student or provide a refund
Your student informs you that she
is not satisfied with the time it takes
A WHO’S WHO OF AUSTRALIAN to travel from her homestay to the
b)
INTERNATIONAL EDUCATION institution by public transport.
1. Your student is feeling lonely and
depressed. He is not sure if he wants
ROLE COLOUR a)
to continue to study in Australia
after the first semester.
1. International Marketing Grey
Your student's father has been
seriously injured in car accident. The
2. International Student c)
Purple student wants to return home for a
Administration
period of about 2 weeks.

90 - Answers
12. Both of the above answers; 13. All of the above; 14.
14. Student Clubs; 15. True; 16. True; 17. True;
18. True; 19. True; 20. False; 21. True; 22. True; EXPRESSION SUPPORT
23. False; 24. True; 25. False; 26. True; 27. True;
28. True; 28. True; 30. True; 31. False; 32. True Everything will be OK a)

STUDENT CLIENT MANAGEMENT Did you have a good weekend? c)

1. True; 2. True; 3. True; 4. True; 5. False; 6. True;
7. False; 8. True; 9. False; 10. True; 11. False; How are you? b)
12. True; 13. True; 14. True; 15. False; 16. True;
17. True; 18. True; 19. False; 20. True; 21. False;
22 False Well Done e)

PASTORAL CARE ISSUES Everything is OK e)

1. True; 2. False; 3. True; 4. False; 5. True
6. PROMOTING AUSTRALIAN
SITUATION SUPPORT
EDUCATION
1. True; 2. True; 3. True; 4. True; 5. The AQF only
Student wants to learn how write a
c) covers undergraduate degrees; 6. English is very easy
2,000 word academic essay
to learn in non-English study speaking countries;
Student wants to find out if DIBP will 7. True; 8. True; 9. False; 10. False; 11. True
f)
cancel their student visa
12.
Student wants to understand how
to negotiate the lease for a rental h) ORGANISATION ACRONYM
property regulates and assures the quality of
c)
Student wants to join a badminton Australia's higher education sector.
b)
club is the national regulator for
Student wants to attend a local Australia's vocational education and b)
g) training sector.
church
helps international students find
Student has been a victim of a
e) an alternative course or refund
burglary c)
unspent tuition if institution can't
Student wants to discuss some continue to offer course.
relationship problems in a private d)
and confidential way 13. The following are provided by student services:

Student needs wheelchair access to Student Welcome Days; Accommodation Officers;

a) Counsellors; Orientation; Meeting with a teacher
tutorials and lectures
about a problem in a subject;
7. Orientation; 8. Pre-departure; 9. Pre-departure;
14. Hostels; 15. Depends on the student, their
10. Returning home program; 11. Orientation;
budget and needs; 16. All students with Post-Study
12. Orientation; 13. The following might be different
Work Rights can stay in Australia for work for at
in different cultures:
least 2 years
The attitude to female equality
How people greet one another
The way that you talk to your teacher or boss
Asking school students to find out information
without any help from the teacher

Answers - 91
 1. ETHICS
EVENT YEAR 1. True; 2. False; 3. False; 4. True; 5. True; 6. Yes;
7. Yes; 8. No; 9. No; 10. No; 11. Yes; 12. Yes;
Asian Crisis 1997 13. No; 14. Yes; 15. No; 16. Yes; 17. Yes; 18. No;
SARS 2002 19. No; 20. Yes; 21. Yes; 22. No; 23. No; 24. Yes

Bird Fly 2004

SELF ASSESSMENT - UNIT A
GFC 2008 AUSTRALIAN QUALIFICATIONS
Visa Policy Changes 2009 FRAMEWORK
Knight Review 2011 1. Columbus Day; 2. More than 60% of Australians
speak Greek at home; 3. All of the above; 4. High
2. True; 3. True; 4. True; 5. True; 6. True School, Foundation Program, University course;
5. The two programs are on different AQF level;
STUDENT DOCUMENTS 6. Both 1 and 3; 7. Bachelor degree; 8. Both 2 and 3;
9. Bachelor of Law; 10. All of the above; 11. Cairns;
1.
12. Only a small proportion of Australia’s population
EVENT ISSUE live in Central Australia, or the ‘Outback’;
13. A Foundation Studies Program; 14. Bond
The agent declares that they have University; 15. The student may continue her studies
d)
seen an original document at high school until Year 12.
There is a fire that destroys the
a) SELF ASSESSMENT - UNIT B
agent's office

A new counsellor takes control

REGULATIONS AND LEGISLATION
of a number of current student c) 1. Prisms; 2. The ESOS Act 2000 and The National
applications Code of Practice 2007; 3. Student is finishing their
ELICOS course one week later due to approved
Student applications are kept in
b) vacation; 4. The student will not receive any letters
locked filing cabinets
about their possible non-compliance with visa
2. False; 3. True; 4. True; 5. False; 6. True conditions; 5. The student should be able to transfer
to another school in Australia because their status
7. as an international student is protected by the ESOS
Act 2000 and the Tuition Protection Service (TPS);
EVENT ISSUE
6. The ESOS Act 2000; 7. Online through the DIPB
A person working within an website ; 8. Providing appropriate information about
institution illegally sells documents a) the individuals knowledge of the history, language
to students. and culture of Australia; 9. Statistical evidence
of how students from that country comply with
A student presents a document in
their visa conditions, based on previous students’
English that has been incorrectly e)
behaviour in the last 12 months; 10. Not change to
translated from their first language.
part-time study. Under The National Code, students
This is a certified photocopy of a on student visa are not allowed to study part-time;
document that contains obvious b) 11. Contact you immediately and ask for help in
mistakes. locating the student; 12. Live with a relative over
21, their parent or guardian, or in accommodation
The student purchases a document
d) approved by the education provider; 13. must remain
via the Internet.
in an AQF course of the same or higher level or they
This is an official document that may need to apply for a new student visa; 14. She is
c)
contains an incorrect date of birth. not able to engage in any study or training for more
than three months; 15. To make sure their son gets
8. Information; 9. Corrections; 10. Language; a medical certificate from the doctor or hospital so
11. Information; 12. Appearance; 13. Language that he can show this to the institution (and DIBP if
necessary) to prove he has been sick; 16. needs to
take out OSHC for the Masters course too before
applying for a student visa as it is compulsory for
international students to have health insurance for
all courses in a package of offers while studying in
Australia;

92 - Answers
17. Give the results to the parents through you, SELF ASSESSMENT - UNIT C
after asking the student permission to do this, and WORKING EFFECTIVELY
obtaining this permission in writing, as privacy laws
require; 18. 28 days; 19. Is issued by DIBP under the 1. Suggest to the Enrolments Officer that email may
Migration Act 1958. 20. Both B and C; 21. Student be the quickest and clearest form of communication;
is hurt in a car accident; 22. A student can work 2. Informality and open discussion is encouraged
up to 40 hours per fortnight when their program is in the classroom between students and lecturers;
in session and for unlimited hours during vacation 3. Advise the student of the exact location of the
times; 23. A student must be enrolled as a full-time campus where they will study the course, and
student in a registered program; 24. The student then let them decide if they still want to study at
must keep the education institution informed of their this provider; 4. All of the above; 5. The company
current address in Australia. They have 7 days to should identify new market opportunities by seeking
notify the institution of any changes; 25. be able to additional representation in other sectors, such as
change to another institution if they receive a letter the higher education or ELICOS sector; 6. AEI;
of release from the institution offering the Bachelor 7. You will help the student to apply to the
degree because this is the principal course; university. Once he is accepted, he will pay the
26. will be able to apply for a Temporary Graduate tuition fees and then apply for his student visa. You
Visa to work in Australia for up to 2 years following will receive commission from the university when he
their Graduation; 27. The student is responsible for starts his course; 8. The education provider;
informing her education provider of her change of 9. Depending on each of the position descriptions
address; 28. Knowledge of Australian culture; for the above 3 roles, the Accommodation Manager,
29. Can apply for an extension to her student visa. Enrolments Manager and Homestay Officer, may
The student should make an appointment with all be able to provide relevant information; 10.
DIBP to discuss the issue and bring documents with Both A and B; 11. Discuss the issue with the
her, such as her passport and a copy of her hospital delegated replacement for the Finance Manager;
records; 30. A student must access the institution’s 12. Information about living arrangements and
internal complaint process before they contact accommodation services; 13. Both B and C;
the OSO or State Ombudsman; 31. The student is 14. All of the above are true; 15. Tell the student
studying in a Bachelor of Business and wishes to that he cannot apply for the scholarship this year
change to a Certificate IV of Business; 32. That this is without his results, and so must wait until the next
the course the student intends to take at the highest year; 16. The student appears fine at the moment;
level; 33. An education provider does not need to 17. You will be expected to memorise lots of facts
inform students about the duration, qualification or and recall them in examinations; 18. Suggest to
fees that will apply to them if they study; them that their recruitment into your market would
34. A student who has completed two years of study benefit from current and more updated promotional
in Australia prior to applying for a visa; materials and a visit by the university to your
35. To protect the interests of domestic students; country; 19. All of the above; 20. The Principal or
36. Request information regarding the student’s Director may do all of the tasks above, depending on
Financial and English Proficiency documents; the size of the organisation; 21. Australia has a great
37. A student should attend at least 80% of all selection of food from all over the world to chose
scheduled lessons in an ELICOS College; 38. That from; 22. He/she has been seriously ill; 23. Both A
a student has failed the majority of their subjects and C; 24. Check with your contact at the school
and would be unable to continue studying in their regarding this rule and then explain to the student
current course; 39. When the visa application states that school rules are designed to create uniformity
that an individual must be of good character, this and equality, not for purposes of discrimination
means that they must have no criminal record or
poor previous visa compliance record; 40. Give you SELF ASSESSMENT - UNIT D ETHICS
the student’s results, as the student is under 18 and
1. All of the above; 2. Identify what the most
this is allowed by law; 41. The course code will be
important factor is for them in studying in Australia,
different for each course that the education provider
and work with them to minimise their options to 3
offers, depending on the length and topic of the
providers; 3. Incorrect as no individual or company
course. The provider code will always be the same
can guarantee that a student will obtain a student
for a certain education provider.
visa to Australia. This will depend on several factors,
as well as the documents the student supplies with
their visa application; 4. Both B and C; 5. Refer the
student to the counsellor who is a RMA; 6. All of the
above; 7. None of the above options are in the best
interests of the student.

Answers - 93
PO Box 989 Spring Hill QLD 4004 Australia
Telephone: +61 (7) 3832 7699
[email protected]
international-education-services.com
CRICOS Provider Number 01697J
Version 1 | October 2014
Information correct at time of printing. Subject to change.