Terms & Conditions

But our love is unconditional

Thank you for choosing Veena World for the best travel Women’s Special, Seniors Special, Singles’ Special, • Meal Includes breakfast, lunch, dinner (they are pre-set made and confirmed only after the submission of the
experience. We take all efforts to ensure that you have a Weekend Special, 10th & 12th Special, Post Tour Holidays menus) and/or any other snacks (dry or wet) supplied. said Documents.
warm and a delightful holiday experience. We devote keen and Festival Holidays.
• Tour Manager / Leader/ Escort / Assistant: A Person • Online Booking
attention to every minute detail of your tour. At the same
• Corporate tours (MICE) means specialized niche of designated by Company to help / guide / assist the
time, we request you to read and follow the below Terms A guest can make online booking/booking request for
group tourism dedicated to planning, booking, and guest/s in and or during India and / or World Tours
and Conditions. In order to use this Website you must give the Tours offered by Veena World through our website
facilitating meetings, incentives, conferences, Organized by Veena World.
your unqualified consent to these terms and conditions and www.veenaworld.com. The booking request will be
exhibitions, seminars, and other events.
if you disagree with any part of these terms and conditions • Gender - The masculine gender shall also include processed for confirmation of prices and availability of
then you may not use this site in any way. Therefore, please • PSPs i.e. Preferred Sales Partners and KSPs i.e. Key Sales feminine gender and vice versa, the singular shall the Tour requested by him. Only on confirmation to the
make sure you read the terms and conditions very carefully Partners are Veena World’s Authorised Travel agents include plural and vice versa and shall include guest about the prices and availability, we will be bound
to avoid any misunderstanding and ensure a hassle-free and who possess the requisite licenses, permissions, grammatical variations if any. to provide the requested Tour to him subject to him
enjoyable tour. expertise and infrastructure to sell the tour organised by making full payment and complying with the relevant
• Each of these terms and conditions shall be severable
Veena World to all the prospective guests. terms and conditions. Any correspondence with the
1. Description & Commencement: and if any provision thereof is declared invalid, illegal or
guest prior to our aforesaid confirmation, will not be
• Contractor/ Supplier means supplier of any infra unenforceable, then remaining provisions nevertheless
• These Terms and Conditions be called Veena Patil treated as any acceptance of your request.
structural facility and shall include hotel managements, shall have full force & effect.
Hospitality Private Limited (Domestic and International
airlines, caterers, restaurants, places of entertainment The online booking of the products and services made
Tourist) Terms and Conditions. • VISA means a Certificate issued or a stamp marked (on
like theme parks, museums, art galleries, cruise, coach available through this website is subject to availability
the applicant’s passport) by the immigration authorities
• Veena Patil Hospitality Private Limited will be hereinafter who are to provide the services to the Guests. and solely at the discretion of Veena World and/or its
of a country to indicate that the applicant’s credentials
referred as “Veena World”, “the Company”, “we”, “us” or respective suppliers. A guest must ensure that all
• Tour price means the tour price mentioned in the Price have been verified and he or she has been granted
“our” and its users will be hereinafter referred as “Guest”, information provided by him while filling a booking form
Grid / brochures / online and other payments such as taxes, permission to enter the country for a temporary stay
“them” or “they”, “You”, “Your”. is correct. In order to inform the guest of any
surcharges, etc. payable by the client to Veena World. within a specified period. (Note: The Company does not
developments affecting his travel and for security
• Terms & Conditions extend to all Domestic as well as have any role to play for issuance / rejection of Visas
• First day of the tour shall start at any time (i.e. in the reasons, we must have correct information of the guest
International Tours, Customized Holidays & also other than being a facilitator).
morning / afternoon / evening) at the first destination on record. If any or all of these contact details are not
Corporate Tours organised by Veena Patil Hospitality
depending on the arrival of the respective • Cancellation Policy means and includes all the correctly given, we reserve the right to cancel the
Private Limited.
flight/train/cruise or any other mode of transport and cancellation charges levied by the company from time to transaction at the risk and cost of the guest.
• For the Super Jumbo Discount Plan (SJDP), in addition the same shall be in case of the last day of the tour. In time, third party cancellation charges etc.
• Booking for Customized Holidays
to Veena World's existing terms and conditions, SJDP other words, a 'Day' shall mean a part of the day or 24
• Visa Cancellation Policy means and includes all the
individual terms & conditions shall also apply. For ready hours or its part thereof. Once your Travel Advisor confirms your booking for a
cancellation charges levied by the company from time to
reference, kindly refer to our website. customized holiday, you will receive an e-mail as well as
• Force Majeure means an event or circumstance not time arising out of non – granting / delayed granting of
an SMS on your registered mobile number confirming
• Foreign Exchange: For currency exchange from Veena within the reasonable control, directly or indirectly, of visa by the concerned Consulate due to any reason.
your booking. You can also get in touch with us for any
World Forex Private. Limited. The terms and conditions Veena World in its ability to perform its obligations/
• Jurisdiction means the geographical area over which a further details. We are open from 9:00 am – 7:00 pm,
will be as per RBI & GOI rules. Kindly refer to our website responsibilities regarding the tour including
court or government body has the power and right to seven days a week. Please expect to receive your
for details.
o war, hostile invasion, act of foreign enemies; exercise authority. Parties hereto agree to confer vouchers 72 hours before your departure date (subject
• By using our website, you confirm your agreement to the exclusive Jurisdiction to Mumbai Courts / Forums. to full payment of your Tour cost)
o rebellion, revolution, insurrection or military or usurped
website’s terms of use, and you undertake to comply
power or civil war; • Terms and Conditions means these terms and conditions Please note that these packages are customizable,
with them.
and includes Booking criteria, Tour Payment, Booking which means that you will be able to make changes to
o epidemic, explosion, fire, flood, earthquake or other
Definitions: Form, Web Pages, Brochure, Cancellation Policy, the itinerary/activity if you so desire. The final payment
exceptional natural calamity and act of God;
Itinerary and other documents as may be notified from will be calculated as per the activities reflecting on the
In these Terms and Conditions, unless the context otherwise
o ionizing radiation or contamination by radioactivity from time to time. website, which will be outlined in the confirmatory e-
requires
any nuclear fuel, or from any nuclear waste from the mail sent to you.
2. Booking Criteria:
• Veena Patil Hospitality Private Limited works under brand combustion of nuclear fuel, radioactive toxic explosive,
name ‘Veena World’, therefore, both these names will be or other hazardous properties of any explosive nuclear • Guest's interest to participate in the tour • Health
considered one and same and used synonymously therein. assembly or nuclear component of such assembly; When the Guest books a tour, or when someone else
Payment of the registration amount indicates that the
• Guest/s means all the customers, tourists, travellers, o riot, commotion or disorder; guest is interested in the tour and has read and accepted books a tour for him, in his name then it implies that the
vacationers, sightseers, visitors, backpacker who have all the terms and conditions mentioned in Veena World guest is physically fit to travel to that particular
o any act or omission of any Government instrumentality; destination. It is very important for the Guest to take
registered their names or enquired about tour/package brochure/website/booking form. In case of a guest who
or booked the tour by making part or full payment for o a change in Legal Requirements; is processing the booking formalities on behalf of care of his health throughout the tour. Health is entirely
any scheduled tours, customised packages or any other his/her family is deemed to have been authorised to do his risk and responsibility. It shall be the duty of the guest
o strikes, lockouts or other industrial disturbances; & to inform Veena World in writing in case of any medical
travel related services provided by Veena World (which so by his family after reading all the Veena World terms
expression shall, unless it be repugnant to the context or o abnormal weather or sea conditions including tempest, and conditions mentioned on the brochure/website condition that may affect his ability to enjoy the tour.
meaning thereof be deemed to mean and include their lightning, hurricane, typhoon, rain & temperatures. /booking form. As all these Terms and Conditions will Under such conditions, we may decline to accept or
respective heirs, executors and administrators) form part of contract that Guests will enter with us once continue such guest in that particular tour. Any health
• Extra Mattress means roll away mattress which is on
the booking is confirmed. A contract will be made issue arising on tour or any stay back due to the same
• Tour/s mean any Domestic/ International Tours floor. (For domestic tour, extra mattress & for
between the Guest and Veena World only upon booking shall be entirely borne by the guest and we shall not be
organized by Veena World. international tour, extra bed)
is confirmed and accepted by us and our communication held responsible in any manner whatsoever. Veena
• FIT means Free Independent Travel and GIT means • Brochure means printed brochure, Website, itinerary, thereof to the guest. World reserves all rights (without obligation) to ask the
Group Inclusive Tour. leaflets, booklet, Price Grid. guest to undergo medical tests and provide written
• Documents required for booking a Tour certification of his medical fitness before departure or at
• Customized holiday means a tailor-made holiday • Website means www.veenaworld.com.
A guest must have a valid photo ID Proof for booking a any time during the tour and if he fails to undergo such
wherein Tour Itinerary is designed as per the individual • We b p a g e s m e a n s p a g e s o n t h e We b s i t e tests or fail to provide such certificates, we may decline
domestic Tour and a valid passport for booking an
requirements of each guest. www.veenaworld.com. to accept him or to continue him on the tour. However, it
International Tour. As per the circular issued under RBI
• India Inbound means tours designed for non-residents to • Jain Food means food without onion, garlic served at the regulations, submission of PAN for international tours is is not our obligation to check his medical condition. The
explore the states of India and Indian Subcontinent. time of tour groups meals and not necessarily before mandatory. If the guest does not possess the documents guest must bring with himself any medication that may
sunset, it may or may not be served on the table. stated herein, then, in such case, a provisional booking is require by him while on Tour. He must also note that
• Speciality tours include tours like Honeymoon Special,
service providers such as Airlines may decline to accept
Terms & Conditions
But our love is unconditional

him on medical grounds. The guest must read the Rules payments made using Credit Card, Debit Card and • Discounts for Tour • Passport
and regulations of the service providers, because we Online Transfer. It is the charge paid by Veena World to
Guests can avail early booking discounts declared by the For travelling abroad, all guests including children must
shall not be responsible for the consequences suffered the concerned bank for availing such facilities. It is a non-
company, which are valid for a declared period only and be in possession of a machine-readable passport valid
by guest. To some extent, losses on account of refundable charge.
are applicable for limited seats or for the particular dates for minimum of 180 days from their Tour return date
cancellation or curtailment attributable to
The tour price are done at the start of the season any as specified. If full payment is not received by the date as along with applicable Visas. Please cross check all
hospitalization as also expenses of hospitalization
increase in Taxes, Fuel charge, YQ/YR Tax, Visa Fees stated on the invoice, the discount will be removed and particulars of your passport including your name/
incurred by the guest may be covered by insurance.
thereafter will have to be borne by Guest. the booking will be re-priced. address/validity/expiry date and Blank pages for Visas
Please read the Insurance section very carefully.
as per requirement. All the guests booking tours for the
Inclusions in Tour price in case of GIT: The company reserves all rights to make changes in the
3. Tour payment: European sector should ensure that the Passport validity
discount policy at any point of time without assigning
o Accommodation is for a maximum of 10 years. Please ensure that the
Payments can be made by Cheque, Demand Draft, NEFT, any reason. This offer is subject to availability, applies to
o Airfare passports are well maintained and have sufficient blank
RTGS or IMPS. Cheque/Demand Draft should be in favour new bookings only and may be withdrawn at any time
pages that are serially numbered and not damaged,
of 'Veena Patil Hospitality Private Limited' and guests must o Transport without notice.
stapled or torn for recording stamping of visas of various
collect and verify duly filled booking form, Statement of
o Meals (as mentioned in itinerary) • Non-payment of full tour price before departure countries. Handwritten passports are not allowed. If your
account & receipt of payment.
Veena World reserves all the right to cancel, forfeit the Tour gets cancelled due to any passport related issues,
• Tour Price and Tour Registration amount o Expert and home grown Tour Managers you will be liable to pay cancellation charges.
amount paid / impose cancellation charges in case of
The registration amount paid at the time of booking is o Visa Fees of Indian Nationals non-payment of full tour price 45 days prior to the For few tours Veena World collects your passport and
non-refundable and interest free. Guests have to pay the This list is illustrative and not a complete list and includes departure date. submits to various private entities or consulates on your
full tour price as per the guidelines given on website all the other inclusions as mentioned on the Website behalf. During this process if passport gets damaged,
• Foreign exchange Component
www.veenaworld.com and or communicated by sales team. under respective Tour. Veena World do not hold responsibility and is not liable
Deposit and final payment will be converted in the local to pay compensation/ refund/ claim as it does not have
The Guests who opt for air-inclusive bookings may Exclusions in the Tour: currency where the booking is made. Conversion is direct /indirect control on these authorities.
require to pay an additional non-refundable deposit or
o Fare of any mode of Transport used by the Guest to reach the based on prevailing exchange rate on payment date.
pay in full at the time of booking, see ‘Airlines’ section for • Visa (International tours)
more details. reporting point and dropping point of the respective Tour.
A Visa is a mandatory document that permits the guest
If Guests books a tour 45 days prior to the departure o Cost of Air ticket deviation charges MODES OF PAYMENT FOR FOREX TOUR COMPONENT to enter another country. For tourists, generally a short
date, then they must make a payment of the entire Tour o Additional fees charged by airlines such as checked o Guest can pay as per the prevailing Selling Forex Rate. term visa is granted by the respective consulate. All the
Price while booking itself, and the Tour cannot be and/or excess luggage. guests be required to take the appropriate visas for
booked by paying only the registration amount. o Guest can pay in Forex by availing currency from Veena going on the tour. We are visa facilitators and assist you
o Seat selections and any other services. World forex Private Limited
Payments can be made online at www.veenaworld.com for preparing Visa documents, submitting them &
o The Tour price does not cover costs and expenses, o Guest can pay in Forex by availing currency from collecting the passports from the consulate. The
by Credit Card/Debit Card/Net Banking or by Cheque/
including your return home, if you leave the Tour whether Authorised FFMC /Banks Consulate may call you for a personal interview even
Demand Draft in favour of "Veena Patil Hospitality
of your own volition, due to illness, action by any after all relevant documents have been submitted.
Private Limited." We reserve all the rights to cancel your Some information that you should have about Foreign
government or other reason. Veena World is not responsible for any kind of error
booking without notice if the payment is not cleared by Exchange Payment
the given date. o Porterage, laundry, telephone charges, shopping, wines caused by the consulate. The decision to issue Visa is at
and alcoholic beverages, mineral water, items of 1. The card that swiped for payment of the tour’s foreign the sole discretion of the respective consulate and we do
Currently, we do not accept any online payments via exchange should be of the guest himself/herself. not have a hold on the decision of the consulate and
personal nature and food or drink which is not part of a
international credit or debit cards or any other cannot object to it either. You agree not to proceed
set group menu 2. The guest cannot use his/her card for payment of
international transaction methods. If you wish to pay via legally against us for such rejection of visas, unless there
international card or international money transfer, then This list is illustrative and not a complete list and includes another person’s tour package.
is a manifest error on our part. We would not be
please get in touch with our team for more details on 887 all the other exclusions as mentioned on the Website 3. If husband, wife and two children are travelling together responsible in any manner whatsoever for any clerical
997 2221. Additional transaction charges may apply. under respective Tour. as a family, husband’s card is acceptable. error done by the concerned embassy or consulate.
In case the guest make Tour payment by cheque and such • Easy EMI Scheme in association with HDFC Bank 4. The immediate family/kin, e.g. father can pay for the As stated, Veena World is just a facilitator for procuring
cheque is dishonoured, a charge of ` 150 will be levied by children, mother can pay for the children stands good. visas. We will not be able to represent any visa issue,
EasyEMI schemes allow Guests to choose between two
the Company and borne by the guests immediately. However, the person paying/cardholder should also be either pre or post submission of documents or after
EMI options – Credit card EMI for Guests using HDFC
If the guest has booked the Tour online and paid the Bank credit Cards and Lifestyle Paper Finance Loans. among the guest who are travelling. issuance of visa. We request you to cross-check the visas
amount which is less than the Tour price, he shall receive 5. The Foreign Exchange payment is a part of BTQ of the copies and intimate us about any discrepancies well in
Credit Card EMI time. Full payment of the tour cost to be made to
a call/message to confirm the booking from our Travel passenger
Advisor. The guest need to reconfirm and authenticate o Guests using HDFC Bank Credit cards can pay for their process Schengen visa. In case of part payment,
tours in Equated monthly Installments. 6. For International Tours, initial deposit amount collected Balance to be maintained in the Bank Account of guests
the information provided at the time of online booking.
in INR for booking, shall be adjusted towards the balance must be equivalent to the total Tour Cost plus the unpaid
Company holds all rights to cancel the booking and o Interest is charged on the loan amount as mandated by Foreign exchange component at the time of final amount of the tour.
forfeit the amount paid in case of any misleading and RBI. Foreign Exchange payment
fraudulent information is provided by the guest. Sometimes it may happen that the Visa granted for a
o Guests availing this offer will get instant approval from 7. The ROE (Rate of Exchange) for the entire Foreign
Registration amount defer from tour to tour. For tours specific country has a longer validity than passport, in
the Bank without any Documentation or Processing Fee. Exchange component of the tour, shall be considered as per
where air, cruise booking is required the registration such a case the guest has to carry both old as well as new
o No Down Payment Required to avail this scheme the prevailing ROE on the day final payment is being made. passports. In case the guest has a valid visa on his old
amount will be higher of that compared to others tours
4. Documentation: passport, he needs to check and verify whether he is
When the tour price is quoted, the Foreign Exchange Lifestyle Paper Finance Loans (lifestyle Loan)
required to transfer such old visa on the current passport.
component is calculated as per the prevailing rate of that o All the Eligible Guests can pay for their tours with Documentation required for a Tour:
day. The company reserves the right to alter the price of If you already possess a visa or wish to do the visa (s) on
lifestyle Loans. It shall be the sole responsibility of the Guest to hold
the tour before the departure, accordingly the guest will your own, you would be entitled for appropriate
o Basic eligibility criteria is set by HDFC Bank. valid travel documents and statutory clearances, to reduction/ refund of actual visa (s) cost and the portion
have to make the full payment before tour departure.
enable the Guest to travel on the tour such as passports, of charges attributable to our service charges will still
Tour price do not include government or other taxes o Interest is charged on the loan amount as per bank policy visas, confirmed air tickets, insurance and medical have to be paid by you. It is your responsibility to
raised by independent contractors like airlines, which are
o Guests need to pay 20% of the Tour price as a down insurance certificates and other certificates including promptly furnish all documents required for application
to be paid by the guest as per the actual.
payment for availing this scheme. immigration clearance etc. of your visas well in advance to us as visa processing can
The Convenience charge of 0.5% shall be levied on the
Terms & Conditions
But our love is unconditional

take quite a long time because of the over-cautious relation with the insurance Company and we are not in • All the rights to change the Itinerary before or after a missed by you due to delay on your part, you will not be
approaches adopted by embassies and consulates due any manner directly involved with this relationship. The guest books a tour are reserved by Veena World. entitled to claim refund of the same.
to security concerns. insurance company shall be solely responsible for
• All the Itinerary information given at the time of booking
granting or rejecting claims. It is at a sole discretion of
Sometimes due to load factor at the embassies and or mentioned on website/ brochure is based on the
the respective company and you shall settle any dispute 6. Joining/Leaving and Deviation:
consulates, the Visa processing takes longer time and in information available at that time and is subject to
arising about rejection of claim or adequacy of You have an option of joining our tour at any destination
few cases Visa is not granted before tour departure or it change depending on other factors such as Airline,
settlement amount directly with the Insurance Company. as per your convenience. In such a case, you must
is delayed. In such cases Veena World, as a facilitator, hotel, transport availability, etc.
In case of foreign nationals, insurance will have to be possess all the air tickets, Visas and Insurance
shall not be responsible for any consequences and/or
obtained by the individuals on their own. • Tour itinerary may change in case of force majeure
liable for any refund, the guest shall have to bear all the documents. You must furnish all information such as
conditions. Any additional charges, if applicable, are to
cancellation and re-booking charges for the next tour. In an exceptional case if a third party issues insurance, Flight details, local contact details & e-mail ID minimum
be paid by the guest.
and any claims to the same arise, Veena World is not 15 days prior to the departure. In case of any change in
Documents required for application of Visa vary country
responsible for any coordination with the Insurance • In case, we are aware of any changes sufficiently in advance, the Tour date, charges of non- refundable tickets, if any,
wise. Our Travel Adviser shares a complete list of
Company. our team will notify the guest wherever applicable. to be borne by you. Therefore, it is advisable to purchase
Documents with the guest on their registered e-mail ID
refundable tickets.
at the time of booking itself. • Documents required for foreign nationals • Force Majeure events, strikes, fairs, festivals, sport
eve n t s , we a t h e r co n d i t i o n s , t ra ffi c p ro b l e m s , You are requested to issue your railway, air ticket/s only
• Photo Identification For all foreign nationals who wish to join our various
overbooking of hotels / flights, cancellation / re-routing after speaking to your travel advisor. Tour particulars
tours (Domestic/ International) the Visa fee and the
All guests are advised to carry the photo identification in of flights or railway, closure of / restricted entry at a such as; Day, Date, Time, Place, must be verified prior to
other required documents differ than the Indian
the form of driving license, election ID card, PAN card place of sightseeing etc. can cause change in Itinerary. purchasing of tickets. Veena World shall not be liable for
nationals. Kindly cross check with our sales team. All
and students must carry with them their school / college Generally, during sports events or festivals, suggested any loss/ cancellation for faulty ticket issuance. The onus
guest must declare their NRI status prior to their
ID card. At certain sightseeing places, the Identification hotels may not be available. Thus, you may have to stay of repurchasing the tickets will lie solely upon you.
booking. For NRI’s the rules and regulations at certain
proof is mandatorily required and company has no in alternate hotels or hotels in other cities.
sightseeing places differs from Indian nationals, When you opt or this option, you have to reach that
control over it. The identification documents must be
accordingly NRI’s and Foreign Nationals need to borne • We reserve the rights to change (addition/deletion or particular location i.e. Hotel/ Airport/ sightseeing, etc.
produced by the guests as per the rules and regulations
additional charges wherever applicable. exchange) sightseeing places for betterment of the tour as advised by your Travel Advisor. In any case, if you are
prescribed at different locations. Also, please ensure that
programme. We may detour to reach sightseeing places not able to join the rest of the tour at such pre-decided
on tour you carry the same photo ID submitted in the Please note that entry to any country may be refused
due to traffic conditions; road blocks and that may vary location then all the expenses until joining would be
office. In case of documents being in maiden name, even if the required information and travel documents
the course of itinerary. borne by you.
provide & carry those documents. are incomplete.
• If sightseeing timings aren't adhered to, or if any add-ons If you wish to travel in advance or return at a later date
• Travel Insurance • Communication
are required then the same will be borne by the guests. after the tour ends, then you must pay the applicable
All the guests must purchase comprehensive Travel All the information related to the Tour is disseminated via difference between the group airfare within the tour
• Sightseeing days and closing of a particular sightseeing
Insurance from Veena World to cover the likes of SMS (Short messaging services) and e-mails to the price and the market airfare for the changed sector/
place are not in our hand, but we try our level best to cover
cancellation, personal injury and medical expenses, guests. The time to deliver the SMS is dependent on changed date. The same will be quoted by us to you on
all the sightseeings listed in the tour program. In case if any
death, repatriation expenses, evacuation expenses, etc. several factors such as upon the traffic on the mobile your request. Over and above this you will also be
sightseeing is closed we may give you a replacement of
Certain countries have a requirement for foreign visitors network and whether the guest’s mobile phone is within required to pay Deviation charges as applicable per
that place or refund may be given for that particular
to have valid medical insurance on entry. Please note that reach and switched on. Veena World is not a mobile person per sector depending on the airline (subject to
sightseeing place only. Sightseeings of adventurous type
all guests must carry a copy of insurance along with them on network operator and does not guarantee the delivery of availability of seats and ticket validity). Please note that
are totally dependent on weather. In case, the weather
Tour and present such copy to the authorities when asked SMS text messages. you will not be able to avail of the group transfers and
turns out to be unfavourable & sightseeing is not possible,
for. We cannot be held if a guest is denied entry in a certain accordingly you will have to make your own way to meet
The guests confirm that they have provided an accurate refund will be given, if applicable.
country because of absence of copy of such insurance. up with the group on arrival and / or to your next
mobile number for receiving SMS and that they are the
• Tours that include cruises, the ship may be changed for destination when your tour ends. We shall not be liable
Insurance is included in the tour price for all international owners or the legitimate users of the mobile device or
operational reasons. Such reasons are beyond our to refund any amount to you in this regard.
tours upto the age of 59 years. For the age group over phone. The guests also acknowledge that using another
control and thus may result in change in Itinerary.
and above 59 years, Insurance is available at an person's mobile phone or providing inaccurate mobile Though you may receive a confirmed air ticket for a
additional price by the respective guest. phone number or the unauthorized use of mobile phone • Due to requirements of the airlines the points of entry particular sector, airlines often overbook seats, due to
number for receiving the SMS, may entail disclosure of and exit in a country may change. We may operate more which the airline may offload even confirmed
Pre – existing diseases are not covered under insurance
guest’s confidential information which disclosure shall than one coach per departure date or club 2 groups in passengers and may accommodate them on a
policy. If you decide to extend the Tour for longer than
be at the sole risk of the guest. one departure and may for convenience reverse the subsequent flight. We will not be responsible / liable for
the existing schedule then additional charges will be
direction or amend the itinerary. any such offloading nor for any consequence of such
levied. Adventure sports or activities that are included in • Immigration:
• The actions, inactions, defaults or condition of tour offloading including delay, inconvenience or loss of tour
your Tour Packages shall not be covered in the insurance
Holding a valid visa only allows a guest to enter the services or any pre booked services.
policy and in case of any death, injury or other loss due to participants in the group can also result in changed Itinerary.
respective country’s immigration point. Granting or
your participation in such adventure sports will not be • We will make reasonable efforts to keep the overall As you are booked on a group fare ticket, please note
rejecting the permission to enter a particular country is
borne by Veena World and the release form submitted to package of services unchanged. However, we shall not that seat allotment will be made only when you
solely upon the discretion of the immigration authority.
such Service Provider/ person/ club/ association / be liable to refund any amount or pay any compensation physically report at the airport check in counter. You are
Sometimes a guest may be deported/ interrogated/ and
organization / hobbyist / institution by you with your / damages on account of any change in itinerary. advised to report at the airport check in counter at least
may be held back by the immigration authorities for a
consent shall become effective and binding. 3 to 4 hours prior to the departure time. Seat allocation is
longer span than the usual time. In such a case, the guest • In case the alternate arrangements made are materially a matter of airlines discretion and availability of seats is
Please take note that, in case in case of death of any missing out on the itinerary program is not Veena superior as compared to the ones described at the time not in the control of Veena World. Hence Veena World
guest all the arrangements for transportation of the World’s liability. All the Expenses incurred by guests of booking, we may charge extra for the same at the time shall not be held responsible for seats allotted by the
dead body including procurement of the death while they are held back by the immigration authorities of booking or in the course of the tour. airline. (If not together or if you do not get your preferred
certificate, post – mortem, repatriation of dead body and or deportation costs would be borne by the guest and
• Veena World reserve the right to change the departure seats.) Please note that in case you are returning on a
all personal effects, insurance claims, entire expense for Veena World shall not be responsible for any reversals
date or cancel a departure due to unforeseen reasons later date after the tour ends, the responsibility / liability
making such arrangement etc. shall be made by the towards the same. In any such cases of deportation/
and will not take any responsibility for your ticket which to re-confirm air tickets 24 hours prior to the departure
g u e st a cco m p a ny i n g t h e d e ce a s e d o r k n ow n interrogation/ rejection of permission to enter a
you may have purchased in advance for Domestic or would be solely yours.
acquaintances of the deceased. Veena World or its tour particular country by the immigration authorities, the
managers shall not be responsible for extending any help guest is not eligible for any refunds and compensations International Sectors. • Post Tour Holidays:
for the same. from Veena World. • You are responsible for being punctual at all times during If you have booked a group tour and wish to deviate from
Please note that you would have a direct contractual 5. Change in Itinerary: the tour. In the event any part of the sightseeing tour is the tour schedule before or after the tour, you can do so
Terms & Conditions
But our love is unconditional

by paying an additional cost along with additional Taxes. eating" policy in the Coach. Guests are advised not to your responsibility to take all appropriate actions to file frequently. Hence, the guests are requested to please
You will have to intimate us at the time of booking itself if keep valuables in coach while sightseeing. The Company complaints with the concerned authorities, including check the updated baggage rules of the individual
you wish deviate from the Tour Schedule. These requests shall not be responsible for the loss of valuables from the police, airline office etc. You have to understand that the airlines, with whom the ticket is booked. We are not
are subject to availability and we do not give guarantee coach. If the coach is accidently or otherwise damaged Tour Manager is responsible for the whole group of liable, in any manner, if you are unable to carry any
of the date requested as we do not hold seats for the by the guest he/she will be required to pay the guests and he may not be in a position to escort you to baggage or if the guest has to pay any extra-charges due
same. In case the dates requested by you are not compensation for the same. lodge a complaint with the concerned authorities, as to restrictions imposed by the airline.
available, we will allot alternate dates accordingly, doing so could compromise the convenience and time of
World Tours Coaches / Buses: We would recommend the guests to carry bags with wheels
subject to seat availability. However, if you want to travel the rest of the Guests.
and sturdy handles, preferably a stroller, which is
on a particular date only, and the same is not available We generally arranges air-conditioned/air-cooled,
• Airline: convenient to carry and pull along as porterage is not
then you will have to bare the difference in Cost. luxury coaches. However, sometimes coaches may not
included in the the Tour price.
seem to be very effective, in such case arrangement of Flights as specified on the Tour itineraries are included in
For Individual Bookings, you can co-ordinate with the
coasters or small vehicles is done. Coaches may also be the Tour price. We rely on Airline agreements regarding Guests may please note that for Domestic flights or
driver of the car/coach during an Indian Tour and with
equipped with an emergency washroom; however, this air travel & other transportation, through enrolment & internal flights from one city to another city on
ground handling agents for a World tour in order to plan
facility is not to be used in lieu of the rest rooms. In case, payment for Tour, the Guest acknowledges & accepts international tours, the baggage allowance will be as per
the next day's visit and sightseeing program. The
you wish to use this facility, you will have to pay tips to the same. the respective airline baggage policy and weight
car/coach has specific time limits within which it
the driver of the coach directly. The size and seating regulations. Guests are requested to pack their
operates coach. Individual electronic tickets may not be issued to the
capacity of the coaches / buses generally varies from 20 belongings and carry luggage in accordance to the
guest prior to travel due to the group nature of the
Veena World offers option of Post Tour Holiday to 40 and depending on the number of the guest/s. few respective airlines baggage allowance. Excess baggage
air/flight booking. In such circumstances, the guest
packages i.e. you can extend your trip at the last coaches have one door or two door access, which varies (if any) will be chargeable as per the airline policy and
acknowledges that by virtue of booking any air inclusive
destination of your tour with a deviation on your air from destination to destination. the same has to be borne by the guest.
tour from Veena world they have accepted the airline’s
ticket. You can stay back at the last destination of your
Indian Tours Coaches / Buses: terms & conditions of travel & applicable national & Airline Seating:
Tour and explore some amazing cities and towns at a
international law governing air transportation.
relaxed pace. In such case, you will need to contact your We generally arrange air-conditioned/air-cooled Seats are limited in our contracted class of service and
Travel advisor and book for the same. Depending on coaches / Non-AC coaches, tempo travellers, mini Please note that Guest name in the booking form should may not be available on every flight. Veena World does
availability, arrangements can be done; further terms coaches, jeeps or taxies of various seating capacities be exactly as per their passports. Veena World will not not hold block space on any airline and does not assure
and conditions of tours are applicable. depending on the type of the tour, itinerary, road bear any liability for the name change fee, if incorrect seat availability for every single Tour departure date. Not
conditions and number of guest/s, etc. names and ages have been added at the time of all airlines offer pre-assigned seats. Some may charge
If you wish to remain at a destination before or after
booking. for pre assigned seats. Any additional charge imposed
completing your scheduled group Tour, then you have to For merged/ part tours which are a part of the main
by airlines will be at guests’ expense. Where pre-
make your own arrangement and to reach at the tours, the seating priority will be as per the booking Reservation/ Ticketing
assigned seats are not offered or different seats are
particular destination hotel or sightseeing or airport. If • Baggage: If Veena World makes air reservations, the guests may desired, guests must contact airline(s) directly to
your extra night accommodation is not the hotel where require to make payment of Airfare at the time of
You are responsible for your own baggage. All the risk arrange seating assignments. Seating is solely under the
your guided holiday begins or ends, you will be booking itself. On receipt of full air payment, the airfare,
and responsibility of all your baggage, belongings, airline’s control, as are itinerary changes due to flight
responsible for your transfer arrangements at your own taxes and fuel surcharges become final. This will be
currency, valuables, documents and personal effects delays and schedule changes.
expense. regardless of future price fluctuations.
(collectively ‘baggage’) is on you at all times during the
tour, whether during travel on the airline or during your When guests books a Tour including flights, they will be
Airline availability:
7. Coach/Baggage/Airline stay in hotel or during your travel in coaches. Please note required, at the time of booking, to provide us the details
that Tour Managers are not responsible for your baggage regarding full name as per the passport, passport Veena World reserves the right to offer alternative
• Coach
or any kind of personal belongings and we will not be number, date and place of passport issue. Changes to schedules for itineraries affected by airline schedule
Seating arrangement in the coach shall be strictly as per responsible for any cancellation or curtailment of your flight itineraries and name changes and/or corrections changes and equipment. Flight delays, flight
the booking date i.e. the guest who books first will get tour compelled by any such loss of baggage etc. and we may either not be allowed or may result in penalties cancellation and schedule changes are the responsibility
the first seat and so on. Same policy is applicable in case shall pay no compensation or refund to you. charged by the airline. These are the guest’s of the airline. Veena World will not be responsible or
of merged tours. At the time of booking if any seat responsibility. liable for such delays or rescheduling.
It is advisable that you do not carry valuables on the tour.
number is shared to you, then treat this as indicative
However, if you carry any valuables, we recommend that Airlines change prices and routes from time to time. All Airline special requests:
seating which is subject to change and demands/ claims
you use all available facilities to keep them secure during air routings are in the sole control of the airline and are
for such seating will not be accepted. Airline Special Requests Seat assignment and special meal
your tour. In this regard, some hotels provide Safe subject to change at any time.
requests can be requested at time of booking. Veena World
In coach, the seating allotment shall start from seat Deposit Lockers (which may be charged separately). In
For Air Inclusive tours the costing is based on yearly does not assure the request will be granted. Frequent Flyer
number 5 onwards as first two seats are reserved for the case of airlines, we recommend that you declare your
basis. So cost air ticket is not to be compared with miles can be accrued on most air carriers. Upgrades using
tour managers & seat nos. 3 & 4 are reserved as Prime valuables to the airline at the time of check-in and pay an
regular air tickets neither any refund is to be claimed. mileage are not permitted. Many airlines do not
Seats which if available, can be booked by the guest at an additional charge, as may be stipulated by the airline, to
automatically add frequent flyer numbers to records for
additional cost. The company reserves the right to make the airline responsible for valuables. Without such Airline Baggage:
flights booked and ticketed by Veena World. It is the guest’s
allocate Prime seats. If paid and prime seat is not declaration, airlines can invoke limitation of liability When the guests is travelling by air, they are subject to responsibility to request frequent flyer credit from the
available due to any reason, company is liable only to protections provided in international conventions and the airline restrictions / limitations on baggage weight / airline. Veena World shall not be responsible for matters
refund the amount paid for the prime seat. laws. Furthermore, Instructions as well as information of size / number from time to time. Traditionally, Airline concerning frequent flyer miles.
the tour are to be followed in the group tours and the Regulations permits a guest to carry only 2 bags per
We will not be responsible for any defect in the Coach or
tour manager or Veena World is not responsible for any Veena World’s Liability:
in the Air-conditioner / air-cooler or for the behaviour of person. Check in bag with a maximum weight of 20 kgs
instructions overruled by the Guests and / or its and a hand bag with a maximum weight of 7 kgs with Company as an organization is co-ordinating with various
the Driver or the attendant (applicable for seat in coach
consequences. dimensions not exceeding 115 cms. If the guest’s independent service providers for conducting the tour. The
as well as private vehicles). The drivers are bound by
specific rules, like maximum driving hours within a day All the Travel documents like passport, visa, tickets, etc. package includes a flight which is a low cost carrier (Air company takes utmost precaution to ensure that the tour is
and during a week, rest period per day / week etc. You are totally your responsibility and in case you lose such Asia, Scoot Airlines, Air Arabia, Jetstar, Fly Dubai, Thai comfortable. Also, Guests are updated from time to time
will have to strictly adhere to the prescribed timetable documents, you may be compelled to curtail the tour Air, Tiger Airways) then baggage will not be included in through different media of communication in case of
for the day so that the driver can complete the travel, and you may have to incur extra expenses, for which you the package. Additional charges could be applicable changes. Though we take maximum care, neither we have
otherwise certain sightseeing schedules may be missed alone shall be responsible. We shall not be responsible or and the guest shall be liable to pay such additional control on the mode of transport like shipping, Airline,
due to your actions/ delays and the same will be non- liable for any loss or damage in respect of your baggage charges directly to the airline. The baggage restrictions trains, coaches, buses etc. nor on the hotels, restaurants or
refundable. etc. or their contents whether due to theft, accident or could also vary for different classes of travel. Please any other facilities. Thus, we shall not be responsible for any
negligence. Please take a note that if your baggage is lost understand that every airline has a different set of rules kind of damage to the person or to the property because of
There is a strict "no smoking", "no alcohol" and "no
or misplace any time during the course of your tour, it is and regulations and they keep changing the rules quite these independent vendors.
Terms & Conditions
But our love is unconditional

Veena World shall, in no circumstances whatsoever be liable actual air ticket cancellation charges will be applicable and
to guest or any person travelling with the guest for Loss of for new booking new discount will be applicable. Cancellation fee applicable on Net Tour Price (per person)
Baggage while it is in the custody of the airline, failure to Cancellation
Transfer of Tour by Veena World: received India Excluding Andaman Asia excluding Europe, America, International Tours
provide meal of the guest’s choice by the Airline,
For a group Tour to operate successfully a minimum number no. of days Andaman Bhutan India, Nepal, Australia, New With Cruise
overbooking of seats by the Airline, Failure on the part of
prior to Nepal Bhutan & Zealand, Africa, including
Airline to accommodate the guest despite having of guests is required. Should the numbers on the Tour
departure Japan, China, Japan China, Antarctica
confirmed tickets, Meals offered by the airline/Quality of booked by guest fail to reach this minimum limit, Veena Korea & Taiwan Korea, Taiwan
meal, Flight delay, guest missing the flight, changes of flight World reserves the right to cancel the Tour.
schedule/ routing/airline mentioned at the time of booking. If the number of guest(s) booked for any tour is less than More than 121 days 5% 5% 5% 5% 5%
In this condition the expression ‘howsoever cause’ includes minimum participation, then Veena World reserves the D - 91 to 120 5% 5% 5% 10% 10%
wilful negligence on the part of the guests. In any event if the rights to cancel or amend the tour and in such an event the
guest has booked a particular Airline on a particular date guest(s) can claim only the amount paid by him as refund D - 61 to 90 10% 10% 10% 15% 30%
and due to certain reasons beyond our control, they are not after deducting the taxes. Guests are not entitled to claim
allowed to board the flight, then Veena World shall not be D - 46 to 60 15% 15% 15% 30% 50%
any refund or interest on the amount paid. In the event of
held responsible for the same and the guest can make no Veena World deciding to cancel the tour, cancellation of D - 31 to 45 30% 70% 30% 50% 60%
claim whatsoever against us. tour shall be communicated to the guest at the earliest via D - 16 to 30 50% 80% 50% 75% 75%
any of the following modes (a) sms (b) telephone (c) email;
as per the information given by the guest(s) or by any D - 6 to 15 75% 90% 75% 75% 75%
Additional Charges and Taxes by Airlines, Visa &
person for and on behalf of guest(s) at the time of booking D - 5 & On Tour 100% 100% 100% 100% 100%
Government
of the tour. In case of cancellation of any tour by Company,
Airline is an independent Contractor, the Company does not actual amount paid by the guest(s) shall be refunded to the Rupees. For International tours as well even if the Guest
have any control on their operations; neither on the increase guest(s) and cancellation charges of any services pre had made the tour payment partly or fully in foreign
in air fare, fuel or any other taxes. All such hikes have to be booked by the guest or any other services booked by the currency refund will be paid in Indian rupees only.
paid by you before the tour departure. Air Ticket guests individually/ personally will not be borne by Veena A) Guest cancels the tour due to any personal reason
Cancellation charges plus deposit forfeit charges applicable World and only actual paid amount will be refunded to 4. Veena World will not be liable to pay any interest on the
under the rules of the concerned Airline are to be paid by guest by cheque. 1. If any Guest decides to cancel the tour for any reason tour amount paid by the Guest.
you immediately in the event of cancellation of the tour. whatsoever, they shall immediately send an email to
Honeymoon tours to destinations such as Mauritius and 5. Veena World owes no responsibility for any additional
Veena World at [email protected] from
Any Hike in visa fee/VFS fees or increase in government tax Switzerland are high priced thereby resulting in limited expense related to any other arrangements made by the
their registered email ID.
are not under our control. Therefore, you will have to bare bookings. In case the number of guests booked for a Guest on their own.
such additional charges. speciality tour is less, then the speciality tour will be merged 2. Cancellation will attract cancellation charge as stated
6. A Guest willing to take any other tour can do so in
with a family tour. In these cases, guests can enjoy the hereinabove which is calculated on Net Tour Price and
Visa consulates rule may change at any given point and in consultation with the respective sales person. Excess /
benefits of a honeymoon tour and take advantage of the varies as per the time duration between the cancellation
such case we may need to apply for any additional visa than Short payment, if any for the new tour will be refunded /
group tour price, at the same time. Such tours are rarely date and the tour departure date. The cancellation
the visa which is already included in the tour price. In such collected, to / from the Guest.
merged and honeymooners are intimated about the same. charge will also differ tour wise / sector wise / category
case, we will have to apply for such visa additionally and you wise. D) Veena World cancels and/or reschedules the tour
In case any guest does not want to opt for the merged tour,
will have to pay for such additional visa. considering the safety of tourists under force
FIT option will be provided to them. 3. Veena World is not liable to give any details or
Due to requirements of the airlines, the points of entry and majeure situations
Bus Seat priority as per the booking date / time will be bifurcation of the cancellation charge.
exit in a country may change. We may operate more than 1. Veena World reserves the right to cancel and or re-
maintained , here bus seats are auto generated and no 4. Any refund payable to the Guest as per the cancellation
one coach per departure date or club 2 groups in one schedule any tour under force majeure situations like
manual intervention is allowed ,depending upon booking policy will be paid within 10 working days.
departure and may for convenience reverse the direction or natural calamity, epidemic, terrorist disturbance etc.
date / time, system gives the bus seat nos.
amend the itinerary. 5. Once the booking is cancelled, it cannot be reinstated. considering the safety of the tourists. No refund, fully or
Airport taxes / Airport Development Fee, as applicable, is to Any reversal / re-booking will be treated as fresh partially will be applicable under any circumstance in
be paid over & above the Tour price should there be a rise Transfer of tour by Guest: booking and additional charges may apply. such force majeure situations.
post issuance of tickets. All the booking / cancellation / B) Single Guest sharing a room with another cancels 2. As refund is not applicable, Guest will be required to
If you wish to change or amend your booking, you have to
change of the airline ticket and the travel on such airline the tour choose the next possible future date of the same tour.
communicate your request to us in writing. The requests for
ticket will be subject to the terms and conditions of
Tour Change or Transfer will be accepted subject to 1. Single Guest should ideally book on Speciality tours 3. Veena World will send the request to associates like
respective Airlines and we will provide the same to the guest
availability. such as Women's Special or Seniors Special, where Airlines, Hoteliers, Transporters etc. for assistance in
upon request, if available.
Please note that: Veena World guarantees a room partner. Guest can save postponement of the services.
Names Changes fee will be charged from each Guest for on single occupancy charges on these tours.
name changes or name corrections together with any airline i. The amended or changed booking will be regarded as a 4. If Guest wants to change the sector then decision will
new booking; 2. If a single Guest is travelling alone on a regular tour then depend on the cooperation of the associates like Airlines
penalties and other cost or charges incurred.
s/he will have to pay single occupancy charges. If they and Hoteliers. Such a decision will require time and will
ii. In case the amendment is carried out beyond the get a room partner and share the twin/double room for be given at the earliest or within a span of 45 days of
specified cancellation period, then a cancellation charge all tour days then the single occupancy charges will be such request.
8. Transfer, Cancellation and Refund
shall apply as if a cancellation was made on the date the refunded to the Guest after tour within 10 working days
• Transfer of tour: request for amendment or change is made. Please note the 5. In case if associates (Airlines/Hoteliers/Transporters)
of arrival.
cancellation charges specified herein above shall apply. are not in a positon to consider the case, then actual
A transfer from the originally booked tour to another tour is 3. In case of cancellation by any such sharing partner, no cancellation charges may apply.
treated as cancellation of earlier tour and hence, a fresh refund is applicable.
booking of another tour has to be made. All cancellation 6. If the future tour price is less, then the excess amount will
• Cancellation Policy C) Veena World cancels the tou be adjusted to the next tour which the Guest wish to go
charges will apply on the net tour price and not on the gross
tour price of the earlier booked tour. The tour price and Cancellation Policy of Veena World - Applicable to all 1. Veena World reserves the right to cancel or re-schedule later or to give an upgrade in any of the services that the
discounts available / given for the cancelled tour are not Guests of Veena Patil Hospitality Pvt. Ltd. booked for any tour without reasons. Guest may opt for. No partial refund is applicable in such
valid for fresh booking. Tour price and discounts prevailing Group Tours, Customized Holidays, MICE Tours or situations.
Inbound Holidays. 2. The amount paid by the Guest will be refunded within 10
on the date of fresh booking of another tour will be E) When Veena World reschedules the tour due to
working days of cancellation of the tour.
applicable. In case if booking is cancelled and alternate uncontrollable factors like changes in airline schedule,
booking is given in the same tour in that case whatever at 3. Refund will be paid by A/C payee cheque in Indian major event or VIP movement at the destination
Terms & Conditions
But our love is unconditional

1. Veena World reserves the right to re-schedule any tour group tour decorum or misbehaves with co-passengers the refunds will be routed through them. be borne and payable by you. You are advised to
under uncontrollable factors like changes in airline / Tour Manager / Coach captain / Local citizens or immediately report any pre-existing damage in your room
c. Refunds (if any) will be processed as per the applicable
schedule or major event or VIP movement at the creates nuisance etc. to hotel staff and/or Veena World Tour Manager as soon as
terms and conditions and will be interest free. The
destination. No refund – full or partial will be applicable it is discovered. Veena World shall not be liable for sudden
3. Guest will have to make arrangements for their return company shall not be liable to pay any interest on the
under any circumstances. disruption/disorder of telephone, internet services, and
travel on their own and no refund is applicable under amount refunded to the guest.
other amenities while staying at the hotels, Unprofessional
2. As refund is not applicable, Guest will have to abide by such circumstance.
d. Refund processing takes time ranging from minimum 30 and rude behaviour of hotel staff does not come under our
the new schedule of the tour.
4. In such a case no refund or compensation is applicable. days to 60 days depending upon the season direct purview and we will not be responsible for the same.
3. In this constantly changing world, Veena World does
I) No show or absence on Day 1 of the tour e. Incase the guest holds Valid Visa or Visa fee is directly Facilities like mini bar, alcoholic beverages, laundry, paid
change or upgrade the tour itineraries for value addition
paid by guests at consulate, refund will be processed television channels, telephone calls, etc. are not
to Guest which can lead to increase in the tour price 1. If a Guest fails to join the tour on Day 1 of the tour, it is
within 7 working days upon submission of Visa Copy. complimentary and if you use these facilities then you will
amount. In such a case, Veena World reserves the right to termed as No Show and will be treated as deemed
cancellation and no refund is applicable. f. No refund will be payable: have to be pay for the same directly to the Hotel as these
charge additional expense.
charges are not included in your tour price.
F) Tour cancelled due to Visa Rejection-Deemed 2. Cancellation charges will be 100% at the same time all I. Where full deposit is required to be paid in advance to
services will stand cancel unless the Guest notifies to the concerned authorities to enable the Company to There is WiFi at most of the accommodations but sometimes
Cancellation
Veena World about joining the tour later at their own confirm the reservation WiFi may not be available at remote locations or some
1. Rejection of visa will lead to deemed cancellation and Special Stays or at some place the WiFi facility is provided at
expense.
the booking will stand cancel without any intimation or ii. If services of the tour are modified, varied, amended, an additional price, which needs to be borne by you.
confirmation from the Guest. J) Discontinuation from ongoing tour cancelled or not utilized.
Certain International Hotels may ask for a security deposit
2. Visa rejection date will be considered as the date of 1. If Guest discontinues / terminates the tour for any iii. If any guest decides and / or is required to cancel the during check-in, which is refundable at check-out subject to
cancellation and the cancellation charge will be personal reason, it is termed as deemed cancellation and tour due to any changes made in the rules by the the hotel’s policy.
applicable accordingly. no refund will be applicable. concerned Government.
On rare occasions due to reasons outside our control,
3. Guest can re-apply by paying additional visa charges, 2. Veena World team will assist the Guest to book the iv. Where airfares are contracted in bulk for Air Inclusive alternative hotels may be used. Whilst it is always our
however granting of visa is at the discretion of the required services, however all expenses for the same will departures. intention to use hotels of a similar standard & location, no
respective Consulates and Veena World will not be have to be paid by the Guest immediately in advance. liability can be accepted for any variation of either. WiFi is
v. If the tour is indefinitely postponed due to a natural
responsible for the same. K) Travel Insurance calamity, riots, political calamities or any other not available at remote locations or some Special Stays.
4. If visa is not granted even the second time, the unforeseen calamities. Some Important points to be noted:
1. Veena World regular group tour prices are inclusive of
cancellation charge will be based on the date of the Insurance charge for Guest upto 59 yrs of age. The vi. Refund is not applicable for sectors on Indian/World Single Occupancy
rejection of second visa. insurance policy is valid for the duration of the tour. tours wherein air tickets are non-refundable and date
Guest over 59 years of age have to pay the difference in change is not allowed. Single guest provided with single occupancy/single
5. If no intimation of visa (granted/rejected) is received
insurance premium. bedded room have to pay single occupancy charges for the
from the respective Consulate / Embassy, then it is vii. For all Card payments - Payment received by Cards entire tour. Single rooms are comparatively smaller in size
considered as deemed cancellation and cancellation 2. The Guest opting for Customized Holidays, Inbound and if there is any refund, such refund will be done than the twin sharing rooms and may be located on a
charge will be applicable as stated hereinabove. Holidays and MICE Tours, the price is non inclusive of through the respective cards Financial Institutions different floor or in corner side from the rooms of other
6. In case of group booking, if visa of an individual is Insurance charge hence Guest need to purchase travel and credited to the same card. The charges for group members.
rejected and the rest of the group cancels the Tour then insurance separately. transaction to be borne by the guests.
Check-in and Check-out time
cancellation charges as mentioned in the table 3. Certain cancellation cases can be eligible for insurance The Company reserves the right to:
hereinabove shall be applicable to the entire group. claim however settlement of the claim is at the sole You have to abide by the check-in and check-out time of the
a. Take the booking for the group tour and individual tour. respective hotels. For Indian tours, generally the check-in
7. Visa copy is always sent to Guest on email by Veena discretion of the Insurance Company and Veena World is
not responsible for the same. b. Cancel bookings even after the acceptance of the time is 12 noon and check-out time is 10 am. For World tours,
World whereas sometimes Consulates send passport
payment without assigning any reason. In this case the generally the check-in time is 3 p.m. and check-out time is at
directly to the Guest residence. In both the cases it is the 4. In case of any incidence probe to insurance claim, it is
company shall refund the money to the guest. 12 noon. If you want any change therein, like early check-in
responsibility of the Guest to check the visa sticker and mandatory to intimate Insurance Company and Veena or late check-out, you will have to manage the same on
verify that the personal details and visa validity is World within 24 hours of any such incident. c. Dismiss any guest from the tour for misbehaviour his/her own with hotel authorities on payment of additional
accurate. Due to a mistake, if the immigration office does especially if it affects the group and Physical or verbal
5. In case of any personal travel insurance policy obtained by charges, if any. Any loss to hotel property knowingly or
not allow the Guest to leave or enter the country, then assault to the Tour Manager.
Guest, Veena World is not liable for any claim processing unknowingly will have to be borne by you. Veena World
Veena World will not be responsible for any refund /
and communication with Insurance Company. d. Withdraw discounts at any point of time. shouldn't be held responsible.
losses / consequences.
• Refund: e. Change the routing of Air Travel. Room Sharing
8. In certain cases where Air/Visa is processed more
than 91 days in advance, on cancellation actual Air All the rights to determine the quantum of refund payable f. Change hotel and/tour programme due to unavoidable Single person joining the tour may be given a sharing
charge/visa fees is applicable in addition to above in case of cancellation or amendment of a Tour are circumstances. partner/s in twin or triple sharing basis & this is subject to
cancellation charges. reserved by Veena World. Refund would be calculated availability of the room partner of the same gender.
9. Hotels and Meals:
considering various factors such as Total number of However, any misunderstandings or incidences like missing
G) Non-payment of tour price - Deemed Cancellation
Guests, the cancellation policies of suppliers like hoteliers, • Hotels items or difference of opinion between each other will have
1. Guest is required to pay full tour price at the time of airlines, coach operators, etc. The decision given by Veena to be settled between room partners themselves. We are
Most of the time you will be out sightseeing and therefore
booking / 60 days / 45 days prior to the tour departure World on the quantum of refund shall be final and will be not responsible for any loss or mishap. If, for any reason,
hotels which are convenient, comfortable and give value for
date. If the payment is not received during the mentioned paid directly to you. concerned partner cancels or alters the booking of the tour,
the money are be selected. Therefore, sometimes, the
time frame then Veena World reserves the right to cancel then the other guest / partner has to bear entire room
Some information that you should have about refund: selected Hotels may be located away from the city centre. In
the booking without any written notification and forfeit charges. No adjustments shall be made from the money
case the selected hotel is unavailable for booking, an
the paid amount. In such a case, the cancellation notice a. Refunds, if any, for variation / modification / amendments contributed by guest / partner who has cancelled the tour.
alternate arrangement will be offered to you in another
will be treated as cancellation date and cancellation / alteration and / or cancellations etc. of any tour will be Shared rooms have 'No Smoking' policy. Cleanliness of the
hotel of a similar category. Whilst it is always our intention
charges will apply as per the policy. paid directly to the guest by 'A/C payee' cheque, in Indian room and especially the bathrooms is to be maintained
to use hotels of a similar standard & location, no liability can
H) Right of admission and termination Rupees at the prevailing rate of exchange on the date of under any circumstances. Any Religious thing one does
be accepted for any variation of either. All baggage and
the cheque, as per Reserve Bank of India Rules and shouldn't be a botheration or force to other. Safety of
1. Veena World reserves the right to say ‘No’ to the booking personal effects are at all times and under all circumstances
Regulations, irrespective of whether the tour payments in money and valuables is own responsibility even one has to
of any Guest without divulging any reason or justification. your responsibility. Any damages caused to the hotel rooms
part or whole were made in foreign currency. take care oneself and other person should not be forced to
/ Coach / place of visit etc. during your stay/tour/visit, shall
2. Veena World reserves the right to terminate the tour of help or assist. Veena World shall not be responsible or liable
b. Where bookings are made through our PSPs and KSPs,
any Guest while on road if the Guest does not follow the
Terms & Conditions
But our love is unconditional

for any claims or issues arising out of the shared rooming. • Free Experiences: unavailability of medical services, or medical services For the sake of easy and quick information sharing, Veena
obtained while on holiday, or for the quality of the care World’s tour manager will create a WhatsApp group of its
Accommodation for children: Free experiences are only available on selected tours. If the
or services received. We encourage the guests to guests on the 2nd day of the tour. This group would be
tour selected by the Guest offers free experience then the
It is expressed and given to understand that a child below 12 purchase medical insurance that will cover them while created solely for information and tour sightseeing
Travel advisor will inform the same at the time of booking.
years of age who is booked on the tour paying the special on holiday as regular health insurance benefits may not instructions. In case any guest has an objection to the
On a particular tour few guests may get the free experience
rate without a bed will not be provided with a bed in the apply abroad. creation of a group, then the same must be intimated to the
without any additional price and rest group may not be
hotel while on the tour under any circumstances. In case the tour manager immediately.
eligible for free experience. In such case those who are not v. Guests must make sure that they are physically fit for it to
guest makes any changes in their rooming while on the tour,
eligible for free experience, may buy (purchase) the same at travel. If guests have any concerns regarding the Tour • Liabilities and Responsibilities:
we shall not make any refunds or pay any compensation to
an additional price. then they must request for additional details about the
them. In case the guest decides to make any changes in the Liabilities and Responsibilities of Veena World:
Tour to their Travel Advisor.
rooming while on the tour subject to availability, then they Providing free experiences is at the sole discretion of the
The liability of the Company is restricted only to make
shall be bound to pay additional charge directly to the hotel. management. Veena World reserve all rights to vi. Some Tours include rough terrain, extensive walking
reservation in accordance with your requirements & no
revoke/amend/stop/discontinue such free experience if the over cobblestone streets, uneven pavement, steps
• Meals: further. Company is not liable for any loss of person or property
Guest count for a tour falls below a prescribed number. and/or locations which may not be easily accessible or
which is caused or damaged or suffered by you on account of
There is mostly a pre-set menu for meals depending on the accessible by wheelchair. During the Tour, Veena World
• Money to carry along: deficiency in services by any independent contractor.
tour program. Packed meals are served at some places. The may make arrangements with carriers, hotels and other
Company mostly serves Vegetarian food along with few Non- Guest should carry sufficient money on tour to meet the independent suppliers to provide travel services. These Any gesture of courtesy extended by us to minimize such
Veg items. Veena World does not differentiate amongst the personal expenses or to manage on tour emergencies. E.g. parties are independent entities which we does not loss or damage will not constitute an admission of such
guest/s by providing a special meal or special diet. any meals that are not included in the itinerary under control. Veena World cannot guarantee disability access liability or a waiver.
respective Tour. Any additional sightseeing you plan on o r a cco m m o d a t i o n s f o r g u e s t s t rave l l i n g o n
In case it becomes absolutely necessary to change the meal Please read and understand the following points and take a
doing in your Free Time that is not covered in the itinerary. international Tours.
arrangement, we reserve the right to do so. note that in case of any discrepancies occur related to the
Any additional personal expenses like alcohol, shopping,
vii. Some experiences during the Tour involve outdoor below mentioned points, Veena World shall in no
If you wake up late and miss the breakfast or reach late or your and any evening entertainment not included in the itinerary.
activities and/or can be physically demanding. Guests circumstances whatsoever be held liable:
flight is delayed or for any other reason whatsoever you miss Any hospitalization, accident, Force Majeure etc.
any meal of the day, then you can make no claim of any meal or must make their own decisions about experiences and i) If a booking is made and confirmed at a price which is
• Tour Participation: participate only in activities that suit their physical
breakfast, which you have missed and not utilized. erroneous we may correct our error by notifying you.
Tour Participation by Guest: ability. We suggest that the guest must speak with their Unless we agree to honour the erroneous price, you will
Any special meal requirements, including allergies, must be medical advisor if they have any questions about their have the right to cancel within 7 days of notification
provided at time of booking and are received on a REQUEST Children under 18 years of age must be accompanied by an abilities. We would recommend the guest to check without penalty.
basis only. We cannot assure special meal requests will be adult, who will be responsible for their welfare and whether insurance that the guest has includes such
fulfilled and does not assume responsibility or liability if supervision. Minors under age 18 travelling to certain foreign participation in adventure activities. Veena World may, ii) Taking care of the valuables is your sole responsibility, in
requests are not fulfilled. If you have any special countries must be accompanied by both parents or must at its sole discretion, decline booking any guest or fact we would suggest and recommend you not to carry
requirements arising from medical conditions or from the have a notarised letter of consent signed by the parent(s) remove any guest who does not comply or refuses to unnecessary valuables like gold, high end equipment
needs of your children or otherwise, it would be advisable to not travelling. Veena World is not responsible for any losses comply with Veena Worlds Terms and Conditions. If this on tour.
travel on a customized tour and not in group tours. if you fail to have appropriate documentation. If the other occurs, then the guest is solely responsible for the cost iii) cancellations, acts of other service providers, diversions
parent is deceased or the child has only one legal parent, a of travel back to their hometown and Veena World shall
In case of a baby meal, we generally provide tin milk, plain or substitution of equipment or any act, variation,
notarised statement must be obtained as proof. not be liable for your losses and no refund shall be
dal and rice, (we appreciate a prior intimation) Apart from postponement, omission or default by air carriers, land
that if any different diet is required, the said guest/s shall Veena World seeks to provide a safe, enjoyable and provided. carriers, hoteliers or hotels, transportation companies,
make their arrangements for the meal at their own costs and memorable travel experience for all guests. Veena World • Guests in need of special assistance: o r a n y o t h e r p e r s o n s p r ov i d i n g s e r v i c e s o r
consequences. In case if any Veena World treat which is welcomes guests with special needs or disabilities. Please accommodations to guests including any results
mentioned is not available, an alternate shall be given and note the following: In a group tour, special services cannot be given to any thereof, such as changes in services, accommodations
no refund shall be applicable. No Complaints / Claims for specific person. However, if informed at the time of booking, or facilities.
i. Guests must, at time of booking, inform us about any Veena World, without being held responsible in any way
refund in respect of the meals shall be entertained.
physical, medical or other special needs that is required whatsoever, will make reasonable attempt to accommodate iv) Train/flight delays, on account of any reason due to
While we endeavour to select the best quality restaurants for by t h e m . Ve e n a Wo r l d w i l l m a ke re a s o n a b l e the special needs of disabled guests or senior citizens. Most rescheduling/cancellation of train/flights/inter-
lunch/dinner halts in terms of food, sanitation facilities, modifications to its policies, practices and procedures as transportation services are not equipped with wheelchair connection/ meals not being served etc. is not in our control.
hygiene, and service, the company has no direct control over and when necessary, unless doing so will fundamentally ramps. A capable companion must accompany the guest v) Loss or damage to luggage or property, or for injury,
their maintenance. Please take a note that the Restaurant alter the nature of the services provided. who needs assistance. illness or death, or for any damages or claims
Manager allots the table for the group & same depends upon
ii. Guests must ensure they are medically and physically • Tour Managers: whatsoever arising from loss, negligence or delay from
the group size and infrastructure of the restaurant
able to travel. the act, error, omission default or negligence of any
• Cruises: Tour Managers/Leaders/assistants/escorts are assisting to person who is not a direct employee of Veena World or
iii. Veena World may impose safety requirements. We may the guest/s throughout the tour but they are not under its exclusive control, including any act, error,
Per person prices are based on two persons sharing a cabin exclude an individual guest from participating in a Tour responsible for guest/s baggage or any loss, damage, omission, default, or negligence of any country,
with two berths, private shower and toilet. A limited number or a certain activity if such guest’s participation poses a injury, accident, baggage loss, damage of personal government or governmental authority, officer or
of single cabins are available at an extra cost. Discount is threat to health or safety of others. Veena World reserves belongings. All such loss or expense must be borne by the employee. The released parties shall not be liable for
applicable to the base fare only; any other charges or extras all the rights to make a decision to exclude such guest guests. The guests on their sole discretion, cost, risk and indirect, special or consequential damages.
will not be discounted. Occasionally additional charges may based on reasonable judgment that relies on current consequences can lodge complaint with the local
apply, you will be made aware of these prior to booking. medical evidence or on the best available objective authorities. vi) Any change due to force majeure including weather
Your exact price depends upon selected day of departure, evidence to determine the nature, duration and severity condition / strike / war / VIP movement and security,
ship, and cabin level. Additional restrictions may apply. All of the risk, the probability of happening of a potential If the Couch Authorities / Hotel Staff find the lost Baggage / heavy rush at sightseeing places, road traffic congestion
information is subject to change without notice. injury and whether reasonable modifications of policies, Personal belonging then it’s the guest’s sole responsibility etc., are not in our control. We shall strive to give you the
practices or procedures will be able mitigate the risk. No to make arrangements to get back the lost item/baggage maximum possible refund subject to the agreement
10. General from the respective authorities/ staff. Veena World or its
refunds will be given if the decision is made to exclude a made with our trade partners/vendors.
• Complimentary Items: guest. Tour managers are not in any manner whatsoever
responsible to get back the lost item. vii) Airline reserves the right of allocation of seats and food
Providing a complimentary addition is at the sole discretion iv. Veena World does not employ medical personnel. Any service in the aircraft and we have no control over them.
of the management. Veena World reserves all the rights to necessary medical attention must be sought at a local The instructions and information of the tour are to be
followed in the group tours and Tour Manager is not viii) We are not to blame if celebrity assigned for the tour as
revoke/amend/stop/discontinue this service/ items, at any facility, if available, at the guest’s expense. We are not
responsible for any instructions overruled by the guest/s an entertainer don’t turn up on the tour due to the
time without prior notice. responsible or liable for losses or costs incurred due to
and its consequences. reasons beyond our control.
Terms & Conditions
But our love is unconditional

ix) Any personal injury, sickness, accident, loss, delay, disruption or distress to anyone else or damage to property. adequacy of any care rendered. Veena World is not e. For Joining & Leaving guests: air tickets & Visa fees,
discomfort, consequential loss and/or damage or any In such case, full cancellation charges will apply and no responsible for such risks and dangers that may arise Insurance is not included in the tour price.
damage to baggage or personal effects howsoever refund will be made. We shall have no obligation to pay beyond our control. Payment of your deposit indicates you
f. Government rules for NRI (Non Resident Indian) Guest:
caused shall be your sole responsibility. compensation or meet any costs or expenses (including but accept these risks and dangers and agree to hold Veena
All guest/s staying abroad including NRIs or foreigners
not limited to alternative accommodation and return World harmless for such.
x) If any injury, loss, personal harm, death or damage should abide by all the laws, rules, and regulations of
transportation arrangements) guest may incur as a result of
caused to any person or property by the act or default of Where the guest occupies a coach seat fitted with a safety Government of India and / or the country concerned
the travel arrangements being terminated.
the management/ employees / agents of any b e l t , n e i t h e r Ve e n a Wo r l d n o r i t s co - o p e rat i n g while undertaking the tour. NRI Guest must carry all the
independent contractor, Veena World will not be liable to Veena World is not responsible for any losses, including; organisations or service providers will be liable for any prescribed documents including but not limited to OCI
you. missed sightseeing or having to make alternate travel injury, illness or death or for any loss or damages or claims Card, if applicable, along with them on Tour. Veena
arrangements, if you fail to meet the representatives of whatsoever arising from any accident or incident, if the World does not take any responsibility or liability in case
xi) We take no responsibility if any damages, additional
Veena World at assigned timings and places/pick up points safety belt is not being worn at the time of such an accident any Guest is not permitted to travel because of absence
expenses or any consequential losses suffered by you due to
while on tour. Veena World will not refund nor cover any cost or incident. This exclusion and limitation of liability shall not of such documents.
cancellation, amendment and / or alteration of any of the
or expenses incurred for termination of vacation be used to imply that the operator or its agents or affiliated
services of the tour mentioned in the itinerary / brochure by g. Shopping: Shopping is a major activity of any tour and an
arrangements due to unacceptable behaviour or inability to entities are liable in other circumstances including but not
us after the registration / booking is made by you. Each of experience in itself. All guest/s are hereby made aware
maintain punctuality. The decision of behaviour being limited to narrow roads, Ghats, Low oxygen, etc.
these conditions shall be severable from the other, if any that Veena World neither recommends nor promote any
acceptable or unacceptable rests solely with Veena World.
provision declared invalid, illegal or unenforceable, then Security is a major concern to all of us and the situation specific shop or vendor for shopping purpose.
remaining provisions nevertheless have full force & effect. Guest are requested to take care of their valuables and globally is constantly changing. Events around the world,
h. External guest(s) not allowed: External guest/s cannot
personal belongings on tour. In case, if a guest forgets their may at times necessitate changes to the itinerary or even
Guest(s) Responsibility: be invited on tour by any guest and they are not allowed
valuables or personal belongings on tour, Veena World will trip cancellation. The guest must accept these risks
to use any of the services of the tour.
If the guest has booked a Tour through Veena World’s not be liable to bring the items back. involved in travelling to any country that may experience
Branches, PSPs or KSPs it shall be their sole responsibility to security difficulties and accept responsibility for their own i. Paid Toilets: At some places/destinations/country, there
If the guest damages the accommodation in which they are
collect duly verified Booking form and Statement of travel decisions. are paid toilet halts, which guest/s have to take care on
staying or any property, they must reimburse all the cost of
Account from the respective sales person at their own.
damage to service provider or property owner before the This release of liability and assumption of risk agreement is
branch/PSP/KSP. Guests must also authenticate the
end of their stay if the cost has been established by then or entered into on behalf of the guests and all members of their j. Smoke-free environment: For the guest’s comfort we
booking form from Veena World’s corporate office and
as soon as it has been established, if later. The guest must family, also including the minors. This agreement also binds enforce a strict no smoking (including e-cigarettes) and
ensure that they receive a confirmation call and an auto
indemnify us for the full amount of claim (also including the heirs, legal representatives and assigns of the guest. no alcohol policy on board coaches/ cars. Regular
generated SMS from Veena World’s Corporate office.
legal costs), if any, made against us. Criminal proceedings comfort stops are made on travelling days. Many hotels,
• Tipping:
All travel documents are non-transferable and must be may be instigated. restaurants, trains, cruises and other venues are 100%
issued in the name of the passport/photo identity holder, The porterage or the tips for services rendered to carry smoke free.
Veena World is not responsible for any costs incurred
otherwise the booking may be cancelled. The Passport must guest/s baggage to the rooms is guest/s responsibility and
concerning removal of a guests from a Tour or aircraft, ship k. Grievances: Any claims, grievances and / or complaints in
be valid from the start of the tour to at least 180 days have to be paid directly to the service provider. The "porter"
or train. Guests agree not to hold Veena World or any of its respect of services provided by any of the independent
subsequent to the scheduled arrival date of the tour - or any helper arranged by the guest/s at any train stations,
group companies liable for any actions taken under these contractors, you shall immediately notify the same to the
subject to rules of the specific visa embassy or consulate. airports, at immigration points or any other place, is the sole
terms and conditions. independent contractor in writing, and a copy of the same
The Guest shall ensure timely collection of all such responsibility of the guest/s and guest/s shall have to pay
m u s t b e h a n d e d o v e r t o t h e To u r M a n a g e r
documents to enable them to be present in time for • Risk and Safety: tip directly to them.
escort/leader/Assistant and/or Company not later than 7
departure and undertake the tour. The guests should keep
Please be aware that during your participation in the Tours Tipping is customary (unless otherwise stated by your days thereof to enable Veena World to take up the matter
certified true copies and photocopies of all documents
operated by Veena World, certain risks and dangers may Travel Advisor) in all parts of the world for services with the concerned independent contractor.
including valid travel documents and statutory clearances,
arise beyond our control, including but not limited to: the rendered (e.g. porters, coach drivers, guides etc.). Your Tour
including passports, visas, confirmed travel tickets, l. Communication: All the communication from us shall be
hazards of traveling in undeveloped areas; travel by boat, Managers will guide you regarding the same.
insurance including medical insurance certificates, any directed at the address or made through/on the contact
train, automobile, aircraft, or other means of transportation;
other document used to confirm the services of tour • Additional Information: details such as e-mail id, cell phone/telephone number
forces of nature; political unrest; acts of lawlessness or
including an arrangement with independent contractor and that you provide in the “Booking Form” and it shall be
terrorism; animal interaction; hazardous local customs and We are Travel and Tour Organizers. We do not own, operate
other statutory certificates, used by you while on tour. deemed that the message has been communicated and
practices; differing levels of sanitation; differing standards or control any airline, shipping company, coach or coach
received by you. We shall not be held responsible for any
• Behaviour & Punctuality: of safety; risks associated with water, food, plants, insects company, hotel, transport, restaurant, or any other service
error on part of the mode of communication.
and differing animal regulation; accident or illness in areas provider that is engaged in providing services to you during
As you are traveling with a group on Veena World vacations,
lacking means of rapid evacuation or medical facilities; and the course of your tour. As much as we try to set up a perfect m. Privacy of Information: Any Information furnished by
all participants are expected to conduct themselves in a
acts of national and local governments and unrest and acts Tour Package, we can only inspect and carefully select the you to the Tour Manager/ escort / leader / Assistant
manner that is not disruptive to the group and in a manner
of others against governments. These risks are not an services which are provided to you. Therefore, please and/or Veena World, is subject to disclosure thereof as
that is appropriate for group travel. We are here to provide
exhaustive list but are examples of many kinds of risks. You carefully note that: required by law or by order of court or the rules,
the best services possible but in doing so we will not tolerate
are voluntarily participating in these activities with the regulations and enquiry by any government / statutory
abusive or aggressive behaviour from our guests. We do not a. You will have to adhere the terms and conditions, rules
knowledge that there are significant dangers involved, and authority. We shall not disclose any data on its own
tolerate the possession or carriage of illegal or restricted and regulations of each service provider. In case of
you hereby agree to accept any and all risks. As lawful under any circumstances to any other guest/s including
substances (drugs). breach such rules, we are not responsible / liable for the
consideration for the agreement with Veena world to any kind of clarification on itinerary, tour price,
consequences;
Further, you agree that your fellow travellers and any Veena participate in Tours you agree that you will not make any cancellation charges etc.
World representative has the right to travel/work in a safe claim against Veena World, its group companies or its b. In case any injury or damage is caused which affected
n. Photographs or Video Clips & Social Media: You agree
environment. For the benefit of everyone on Tour, Veena personnel or sue for bodily injury, emotional trauma, death, the service provider and the service provider recovers
that Veena World has a right to use Photographs/Video
World reserves the right to accept or reject the booking of property loss or damage or other loss, cost or expense, any amount from us then you may be held liable for such
Clips of the guest taken on tour and/ or given by guest,
any guest and to remove any guest from participating in or however caused, as a result of or related to your contracting injury or damages and we shall separately charge you for
for promotion of Veena World’s Business without
being a part of one or more itineraries where his or her for, travelling to or from, or in any and every other way the same;
obtaining any further consent or payment in respect of
conduct is deemed inappropriate & incompatible with the participating in the Tour. Veena World will not have liability c. In case of any delay, deficiency, injury, death, loss or s u c h p h o t o g r a p h s a n d /o r v i d e o s . S u c h
interest of the other travellers. We will refuse to deal with regarding provision of medical care or the adequacy of any damage etc. occurring on the part of Service Provider, Photographs/Video Clips can be used on any media with
the guests who assault our Company Representatives or care that may be rendered. While Veena World will use its their employees or agents, Veena World cannot be held due respect for emotions/sentiments of guest/s.
who are abusive or aggressive. We reserve the right at any best efforts to ensure that adequate measures are taken, by responsible or liable for the same.
time to terminate the travel arrangements and/or cease to agreeing to participate in a vacation and/or optional o. Reference Call: The Company reserves the right to refer
deal with such guest whose behaviour, in the reasonable excursions you agree that you will hold Veena World d. For part tour: Tour Manager will not accompany you at a guest, on request, to prospective guest for the
opinion of us or our suppliers, may cause danger, upset, harmless regarding any provision of medical care or the the time of arrival or departure as per the itinerary promotion of Veena World's business. The company is
Terms & Conditions
But our love is unconditional

also authorized to send transactional as well as You must not misuse our websites by knowingly introducing iii. Log-In Details indicate that we are endorsing, sponsoring or
promotional sms/e-mail/phone calls. viruses, Trojans, worms, logic bombs or other material recommending such sites or the materials disseminated
You are responsible for keeping any username and
which is malicious or technologically harmful. You must not by or services provided by them, and we are not
p. Maps given on the tour pages are indicative & just for password log-in details relating to such registration
attempt to gain unauthorised access to our websites, the responsible for the materials, services or other situations
your reference. They are not the actual maps. confidential, safe and secure. We ask you not to share those
server on which our websites are stored or any server, at or related to or from any other site. We are not
details with anyone. You must ensure that any password you
q. Indemnification: You also agree to indemnify Veena computer or database connected to our websites. You must responsible for the direct or indirect consequences of
provide is unique and a strong password, being a random
World against all third-party claims, actions, damages not attack our websites via a denial-of-service attack or a your navigating to any other website from our website.
string of upper and lower case letters, numbers and
and remedies which may be brought against us in distributed denial-of service attack. By breaching this You are requested to use these links at your own
symbols of at least 8 or more characters in length, which
respect of your participation in the Tour. provision, you would commit a criminal offence, including discretion, risk and cost. Neither Veena World nor its
you have not used on any other website. You must let us
r. Jurisdiction: All disputes pertaining to the tour and any under the Information Technology Act. We will report any officers, employees, agents shall have any responsibility
know immediately if you suspect any unauthorised access
claim arising therein shall be subject to the Court of such breach to the relevant law enforcement authorities and or liability of any nature whatsoever for these other third
to our use of your log-in details or any registration with our
Jurisdiction at Mumbai only. we will co-operate with those authorities by disclosing your party websites/links or any other information contained
websites. We have the right to disable any log-in details,
identity to them. In the event of such a breach, your right to in them. Please check the Terms and Conditions and
s. Attorney/client fees: If you are unsuccessful in any legal whether chosen by you or allocated by us, at any time, if in our
use our websites will cease immediately. review the privacy policies of these websites before You
action instituted against us, you agree to pay all our reasonable opinion you have failed to comply with any of the
submit any personal data to them.
costs, including but not limited to, attorney/client fees. c. Languages provisions of these terms of use or if we suspect any misuse.
f. Our Copyright
• Gift Voucher: Our website and bookings made or any other transactions • Suspension and Termination
conducted through this web website are in the English You acknowledge that all copyright, designs, database
a. The voucher has a specific time limit. Guest may use the We may suspend or terminate your registration and/or your
language(s) only. We do not offer any other languages at rights, trademarks, patents, and all other intellectual
voucher within the prescribed time. ability to access or use any features, services or
the moment. property and material rights relating to our website
functionality on our websites at any time and for any reason,
b. The voucher can be redeemed only once and cannot be content (and in the selection and arrangement thereof)
d. Completing forms and correcting errors: with or without prior notification to you.
split. is and remains our sole and absolute property. You are
i. Mandatory and Necessary Primary and Secondary a. General purpose granted no right, licence or interest in or to our website
c. Only one voucher can be redeemed against one booking. Information content or any intellectual property rights in it, except
Our website content is provided for general information
d. Voucher shall be redeemed only against the Group Tours, When completing any enquiry, booking or other forms only, with the understanding that we are not engaged in for the browsing licence detailed below, and all other
Customised Holiday of Veena World. on our website, some information is mandatory before the rendering of legal or other professional advice or rights are reserved. In particular you are not permitted
you will be able to submit the forms to us. Mandatory service. Your reliance on or use of our websites and to screen scrape or otherwise copy or use our website
e. Voucher shall be redeemed only at Veena World Sales
information requirements are clearly identified and are website content is entirely at your own risk. content except for the purposes of browsing our website
Offices and Offices of PSPs and KSPs.
denoted by an asterisk (*). You will be prompted for this as a guest under the licence below.
f. The voucher is non-transferable, non-refundable and b. Third Party Products
information if you try to submit a form which is missing g. Browsing Licence
non-encashable. any of this mandatory data. Where any information is not In case of third party products displayed on our website,
we take no responsibility for the contents, quality or safety We hereby grant you a licence to download and run the
g. Booking is subject to availability. marked with an asterisk then such information is
of the product in any way. Veena World would not be in pages of our website that we make accessible to you, in a
optional, and you need to fill it in if you wish to do so.
h. Additional charges above the voucher amount will be any way liable or responsible for any loss, damage or injury web browser, and to store them in the web browser
paid by the guest before departure. ii. Accuracy and authenticity of the information provided cache, for the purposes of enabling you to browse and
sustained by the user as a result of availing such products
by You use our website as a guest, whether online or offline. You
i. The voucher is a property of ‘Veena World’. and services advertised by third parties on the website.
When you submit any information to us, including in are also permitted to store (as a copy on your computer
j. The voucher cannot be merged or combined with any c. Validity and Change file system, outside the browser cache) a copy of, or print
connection with a registration, enquiry or booking, you
other voucher of Veena World. Although we make reasonable efforts to update the off, any web pages we make accessible to you from our
must ensure that all the information provided by you
k. For redemption guest need to produce the gift voucher such as names, dates of travel, passport numbers etc. is information on our site, we make no representations, website, for your own private records and future
SMS which is sent immediately upon conclusion of the true, accurate, current, and complete in all respects. We warranties or guarantees, whether express or implied, reference, provided that you are again doing so as a
tour. will rely on information provided by you. Veena World that the content on our site is accurate, complete or up- guest. Except for as expressly provided by the foregoing
will not in any way be liable for any loss or inconvenience to-date. In any event, our website content is only valid at licence, you may not modify, copy, distribute, transmit,
l. In case the SMS is deleted, guests need to inform their display, perform, reproduce, publish, license,
suffered by you as a result of erroneous information the time it is downloaded, and may change on a
travel advisor along with their tour code. commercially exploit, create derivative works from,
provided by you. subsequent visit to our websites. We shall be entitled to
m. Terms and Conditions as specified in Veena World change our website content from time to time, and transfer, or sell any of our website content, or use our
iii. Error Correction website to further any commercial purpose, including
Brochure/ Website/ Booking form will be applicable. cease to provide any particular website content
When you are carrying out any enquiry, booking, order, (including part, functionality or service of our websites), any advertising or advertising revenue generation
n. All services as per itinerary. activity on your own website. We may terminate the
registration or other process on our website, you may at without notice, and for any reason.
o. The Voucher cannot be used for ‘One day tours’ or for the any time before submitting use the back button on your above download licences at any time.
d. Viruses
tours priced below INR 20000/- browser to go back and correct or change any • Disclaimer:
information. If you think there is any error in your Whilst we make all reasonable attempts to exclude viruses
• General Terms a. Complete Agreement
information provided after you have submitted it, you from our websites and website content, we cannot ensure
a. Accessing our websites can contact us at any time to correct it. that there will be none or that our websites will not be These booking conditions, together with the other terms
Veena World websites will only be available at such times as subject to unauthorised access or modification. Thus, you incorporated into this contract referred to below,
e. Registration on the website:
we may decide, and we do not guarantee that our websites, are recommended to take all appropriate safeguards on represent the entire agreement between the parties.
or any website content, will always be available or be i. Updating your information your computer or other device (including installing
appropriate protective software) before downloading any b. Confidentiality
uninterrupted. We may suspend our websites at any time Should any of your registered information change, please update
without notice and for any reason, including for upgrade, of our website content. Information concerning Veena World or any of its group
your details using functionality provided within our website or
maintenance, repair, prevention of damage, and alternatively contact us on the details provided hereinafter. e. Third Party Websites companies, their employees, customers, agents, or
investigation. We may suspend, withdraw, discontinue or others on whom data is collected, stored, or processed is
ii. Requirement for registration If we include a link to a third party website in our website the property of Veena World and is confidential except
change all or any part of our websites at any time without
content then you should note that these third party for the necessary disclosures required by law.
notice. We shall have no liability to you (including in To use some services or features on the websites, you may
websites are not our responsibility and if you visit them it
negligence) if our website is not available for any reason, need to register with us and accept all terms and conditions c. Indemnity
will be entirely at your own risk. These links to websites
and we shall have no obligation to you to make sure that our applicable to such registration as notified to you at the time
are in nature of paid advertising and are not verified by The guests shall hold Veena World fully indemnified and
websites are available to you at any time. of registration. We may your restrict the access to some
Veena World. These links are provided for convenient harmless in case any suit, action, application, revision,
parts of our website if you not wish to register with us.
b. No misuse access. Access to these links is voluntary and does not writ petition, execution proceedings, claim, demand or
Terms & Conditions
But our love is unconditional

any other legal proceedings are initiated against Veena No prejudice to consumer rights under any statute or other law, liability for breach of
World due to any action /s of the guest in using the statutory duty, or any other liability on whatever basis or
If you are acting as a guest (i.e. an individual acting for
website. howsoever arising, including (without limitation) where
their private purposes not associated with a business or
such liability arises out of or in connection with our
d. Enforceability of these provisions profession) then nothing in these terms shall affect your
websites, website content, and any services provided
legal rights as a consumer to the extent they may not be
Should any of these terms and conditions be held invalid, through them, your reliance on the same, or the non-
excluded or limited by law, and our terms and conditions
that invalid provision shall be construed to be consistent availability or interruption of the same.
shall be read subject to this.
with the applicable law, and in manner so as to remain
• Consumer Protection:
consistent with the original intent of Veena World. Change in pre-set events/ activities
Provisions not otherwise held invalid shall remain in force. Complaint Procedures & Consumer Protection:
Please note that the itinerary may change as it is printed
several months in advance. The products and services If any guest has a problem during your holiday please
displayed may change. The photos of meals / inform Veena World’s Tour Managers, who will try to make
• Warranties:
sightseeing / properties on the website are for reference things right as soon as possible. If the matter does not get
The Operator warrants only that the services shall be only and may differ from the actual meals / sights. resolved locally, please call Veena World’s Guest Relation
generally, though in view of the vagaries of travel, not Distance between places and temperatures are Department on emergency Number +91 887 997 2211 or
necessarily precisely, as described, and subject to changes approximate and can change depending on travel, road write to them at [email protected] .
and the other terms and conditions herein. All other conditions and climatic changes.
Guests must quote their booking reference number and all
warranties, express and implied, including warranties of
No prejudice to contracts with us relevant information. Failure to follow this procedure may
fitness for a specific purpose and merchantability are
delay or deny us the opportunity to investigate and rectify
expressly excluded. There is no warranty that extends All the terms and conditions shall be without prejudice to
the problem, which may affect the way guest’s complaint is
beyond the description of the face hereof. our liability under or in relation to any contract which we
dealt with and their rights under this contract.
enter into with you as a result of a booking made by you,
• Human Error
but such contract shall be subject to any separate You can also write to us post completion of your Tour within
In the case of computer or human billing errors, we reserve booking conditions or other terms we apply to that 28 days of completion so that your complaint can be
the right to re-invoice Guests with correct billing. We take all contract and any exclusions or restrictions of liability in investigated. Any claims made after the 28-day period will
the effort to ensure brochure accuracy at times before such conditions or terms. not be considered by Veena World.
preparing the brochure, flyers, leaf-lets, hand-outs, website,
No limitation of liability for personal injury and fraud • Changes to these terms:
web pages, advertising material and other documents and
in describing the services therein; however, we cannot be We do not limit or exclude our liability for death or We may timely revise the terms and conditions without
held responsible for printing or typographical errors, or personal injury caused by our negligence, or for fraud or prior notice to you. These changes will be updated by
errors arising from unforeseen circumstances. Moreover, fraudulent misrepresentation. publishing the new version on our website. You are
photographs and descriptions of locations or attractions expected and should check these terms each time you visit
Disclaimer of negligence
are merely representative of conditions that existed at time our website, to have the necessary track and awareness in
of brochure printing and conditions may not be the same at We disclaim and exclude any duty of care which we may case of any changes or updates. Changes will be
the time of guest’s journey. The airline(s) featured or owe you in respect of our website and website content, prospective only and they won’t have retrospective effect,
nominated in this brochure do not by virtue of their and we shall have no liability to you in negligence with unless legally required to do so. By continuing to use our
endorsement of this brochure commit or represent respect to our websites or website content. website after any such revision, you will be considered to
themselves either as contracting with any guest from Veena Fitness for purpose have accepted the update too. Latest updated terms and
Word or as having any other legal relationship with them. All Conditions will override all previously sent/ published
bookings made with any provider of any transport, facilities, Our website content has not been written to meet your Terms and conditions.
meals, other goods or of any services are subject to terms individual requirements and it is your sole responsibility
to satisfy yourself prior to ordering any products or • Applicable Law and Disputes:
and conditions and exclusions and/or limitations of liability
imposed by them in relation to matters not covered services from us that they are suitable for your purposes. These terms, your use of our websites, and any claim
particularly and expressly by guest’s agreement with Veena No liability for business losses relating to our websites or based information on our
World. If the guests decide that they not want to visit a websites, is subject to the law of [India], and you must bring
country or part of a country intended to be visited because of Where you are a guest, we have no liability to you for any any claims against us [exclusively] in the courts of [India].
any law, condition or requirement of any government or losses relating to any business or occupation, including
loss of profit, loss of revenue, loss of business or contract, • Contact us:
governmental authority, official, servant or agent, then such
guest is solely responsible for any costs, expenses, charges, business interruption, or loss of business opportunity. If you have any questions about our website or these terms
fees, losses or damage incurred as a consequence and any No liability for force majeure of use, including any complaints, please contact us either by
cancellation or amendment fees. Veena World or its group e-mail to [email protected] or Telephone Number
We will not be liable for anything caused by event or 2101 9999 or on our Toll free number 1800 22 7979, or by
Companies or any of their staff or agents, accept any
circumstance beyond our reasonable control. post to Neelkanth Corporate Park, Kirol Road, Vidyavihar
responsibility or liability for the acts of the guest, omissions,
defaults, conduct, state of health, condition or circumstances. No liability unless our fault (West), Mumbai 400086.

• Product & Services: We shall not be liable for any losses unless they are
caused by any negligence, or breach of any law or legal
Please note that, none of the information contained in this
or contractual obligation on our part. We shall not be
website should be viewed or construed as an offer to sell or
liable for any losses caused by any act or omission on
as a solicitation to purchase any of our products or services.
your part.
Rather, the information on our products and services is
provided to you so that you can learn what products Veena No liability for loss not foreseeable
World generally offers. The products and service
We shall not be liable for any loss or damage which was
statements on this Website are for general description
not foreseeable.
purposes only. Furthermore, not all the products or services
are available in every state or country. Send us a message by Meaning of liability
simply logging on to www.veenaworld.com. References to our liability include our liability under or
• Limitation of Liability: for breach of a contract, liability in negligence, liability