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HSK Assesment

An inspection checklist is a pre-written tool used to evaluate the cleanliness of guest hotel rooms. Proper housekeeping standards help increase professionalism and commitment to training staff. Factors like rooms being organized and cleaned to exceed expectations contribute to high guest satisfaction. Night auditors generate daily reports on total revenues per room and other metrics for management using property management software, and their core duty is applying credits to customer accounts. Staff training in hospital housekeeping should involve both formal and informal training to avoid wasting time by contemplating tasks.

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84 views4 pages

HSK Assesment

An inspection checklist is a pre-written tool used to evaluate the cleanliness of guest hotel rooms. Proper housekeeping standards help increase professionalism and commitment to training staff. Factors like rooms being organized and cleaned to exceed expectations contribute to high guest satisfaction. Night auditors generate daily reports on total revenues per room and other metrics for management using property management software, and their core duty is applying credits to customer accounts. Staff training in hospital housekeeping should involve both formal and informal training to avoid wasting time by contemplating tasks.

Uploaded by

samahjaaf
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1.What is an inspection checklist?

• Written procedures to ensure compliance with work policies.


• A document provided to guests upon checkout of the hotel.
• A survey collected from guests nightly at turndown services.
• A pre-written tool to evaluate the cleanliness of guest hotel rooms.

2.Which of the following is NOT an outcome of proper housekeeping


standards?

• More control over supplies and materials.


• More janitorial tasks being performed.
• Fewer customers and staff are exposed to hazardous substances.
• More efficient clean up of equipment.

3.Why is it necessary to have housekeeping standards for hotels?

• To evaluate managers' performance with training staff.


• To ensure staff return as guests to the hotel.
• To evaluate staff performance annually.
• To help to increase professionalism and solidify a commitment to properly training
staff.

4.Which of the following factors contributes to high guest satisfaction?

• Working door locks.


• A complete absence of stains on the walls.
• When rooms have been organized and cleaned to exceed customer expectations.
• When the guests can not tell whether the linens are new or used.
5.Improving hygiene practices and comfort often start with what
procedure?

• Properly training managers.


• Soliciting guest feedback at checkout.
• Reviewing guest comment cards.
• Controlling and maintaining waste and storage.

6.What information is generated daily by a hotel night auditor for use by


management?

• Cost of utilities
• Margin on food service
• Total revenues per room
• Maintenance records

7.Which of the following areas of knowledge is essential for a hotel night


auditor to perform the duties and procedures of the job?

• Accounting
• Marketing
• Food service and safety
• Building maintenance

8.Which of the following is a common additional role for a hotel night


auditor?

• Housekeeper
• Front desk clerk
• Bartender
• Bellhop
9.Which of the following is a core duty of hotel night auditors?

• Responding to customer feedback after a visit.


• Cleaning the kitchen before the breakfast rush.
• Negotiating with vendors for computer equipment.
• Applying credits to a customer's account.

10.Why is property management software helpful to night auditors?

• It can be used to send money to the bank.


• It can be used to pay employees.
• It can be used to check the accuracy of hotel records.
• It can be used to check guests in online.

11.Staff training in proper hospital housekeeping should involve what?

• Positive feedback
• Unsafe handling practices
• Initial education courses only
• Formal and informal training

12.Having a cleaning checklist helps staff to avoid what?

• Wasting time by contemplating what should be done first.


• Non-verbal communication
• Compliance with licensing standards
• Negative job performance reviews

Continue

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