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HOMEWORK

The document discusses the key functions of a passenger terminal including check-in, security screening, departure gates, and baggage claim. It also outlines the areas of assignment and duties of passenger service agents, including assisting at check-in, boarding gates, arrival halls, and with special needs passengers. Finally, it defines passengers with seating restrictions and persons with reduced mobility who require special assistance, and lists basic travel documents needed for international travel such as passports, visas, travel itineraries, and vaccination certificates.

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Blezi Grace Aquino
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42 views

HOMEWORK

The document discusses the key functions of a passenger terminal including check-in, security screening, departure gates, and baggage claim. It also outlines the areas of assignment and duties of passenger service agents, including assisting at check-in, boarding gates, arrival halls, and with special needs passengers. Finally, it defines passengers with seating restrictions and persons with reduced mobility who require special assistance, and lists basic travel documents needed for international travel such as passports, visas, travel itineraries, and vaccination certificates.

Uploaded by

Blezi Grace Aquino
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Aquino, Lovely Grace D.

TMSS 106 10/23/2023


BSTM IT - HCQ T/TH 2:00 - 4:30 PM

1. Functions of the passenger terminal

The passenger terminal serves as the gateway for travelers, providing various
functions to ensure a smooth and enjoyable experience. Here are some key
functions of a passenger terminal:

a. Check-in: Passengers can check-in for their flights at designated counters.


This includes submitting travel documents, obtaining boarding passes, and
checking in baggage.

b. Security screening: Security checkpoints are in place to ensure the safety of


all passengers. This involves screening passengers, carry-on bags, and
sometimes checked baggage for prohibited items.

c. Departure gates: Passengers proceed to their designated departure gates


after passing through security. Here, they wait for their flight, access amenities,
and receive important flight announcements.

d. Immigration and customs: For international travelers, immigration


checkpoints are available to process passport control and visa requirements.
Customs checkpoints facilitate inspections for goods being brought into or out
of the country.

e. Baggage claim: Upon arrival at the destination, passengers proceed to the


baggage claim area to retrieve their checked luggage. Carousels or
designated areas are used to organize and distribute the luggage.

2. Areas of assignment and duties of a PSA (passenger service agent)

a. Check-in: Greeting passengers, verifying travel documents, issuing


boarding passes, checking in baggage, and providing information about
flight details, such as boarding time and gate number.

b. Boarding Gate: Assisting passengers during the boarding process, ensuring


they have the necessary documentation, managing boarding queues, and
providing any last-minute information or assistance.

c. Arrival Hall: Welcoming arriving passengers, guiding them through


immigration and customs processes, providing information about ground
transportation options, assisting with lost or damaged baggage reports, and
answering inquiries about the airport facilities.

d. Transfer Assistance: Assisting passengers with connecting flights, reissuing


boarding passes, arranging baggage transfers, and providing guidance on
navigating the airport to their onward destination.

e. Special Assistance: Helping passengers with special needs, such as


unaccompanied minors, elderly travelers, or passengers with disabilities. This
may involve coordinating wheelchair assistance, prioritized boarding, and
ensuring their comfort and safety throughout their journey.

3. What are your passengers with seating restrictions and person with reduced
mobility

- Passengers with seating restrictions and persons with reduced mobility require
special attention and assistance to ensure their comfort, safety, and inclusion
during their travel experience. Airlines and other transportation providers have
a responsibility to accommodate their needs and provide necessary services
to make their journeys smooth and hassle-free. Passengers with seating
restrictions refer to individuals who require specific seating arrangements due
to medical, physical, or personal reasons. These restrictions can vary greatly,
and it is essential for airlines to be aware of and address them accordingly.
One common example is passengers with severe allergies who require seating
away from allergens such as pet dander or certain foods. By accommodating
their seating preferences, airlines help prevent potential allergic reactions and
ensure the well-being of these passengers.

4.What are your basic travel documents?


a. Passport: A valid passport is the primary travel document for international
travel. It is issued by the traveler's country of citizenship and serves as proof of
identity and nationality. Passports must be valid for at least six months beyond
the intended period of stay in the destination country.

b. Visa: A visa is an endorsement or stamp placed in the passport by the


destination country's embassy or consulate. It grants permission for the traveler
to enter, stay, or transit through that country for a specific purpose and
duration. Visa requirements vary widely, so it is important to check the specific
visa requirements of the destination country prior to travel.

c. Travel Itinerary: It is always advisable to carry a copy of your travel itinerary,


including flight tickets, hotel reservations, and any other important documents
related to your trip. This can be useful for reference and may also be required
by immigration authorities upon arrival in some countries.

d. Vaccination Certificates: Some countries require proof of vaccination


against certain diseases, such as yellow fever or COVID-19, as a condition of
entry. It is essential to check the vaccination requirements of the destination
country well in advance and obtain any necessary vaccinations or
certificates.

e. Travel Insurance: While not a mandatory document, travel insurance is


highly recommended for international travel. It provides coverage for medical
emergencies, trip cancellations, lost baggage, and other unforeseen events.
It is important to have a copy of your travel insurance policy and emergency
contact details readily accessible during your trip.
Short bond paper (Printed) include book references and online reference.
REFERENCES:

BOOK REFERENCE:
Ashford, N. J. (2013). Functions of the passenger terminal. McGraw-Hill
Education - Access Engineering.

WEB REFERENCE:

The Geography of Transport Systems. (2023, June 28). The Geography of


ransport Systems. The Spatial Organization of Transportation and Mobility.
https://transportgeography.org/contents/chapter6/function-of-transport-term
inals/

Millions of jobs hiring near you. ZipRecruiter. (n.d.). ZipRecruiter.


https://www.ziprecruiter.com

AppBundle. (n.d.). Passengers with Reduced Mobility (PRMs) one of the fa.
AppBundle.
https://www.facc.com/en/BEyond-Blog/Passengers-with-Reduced-Mobility-P
RMs-one-of-the-fastest-growing-passenger-groups-in-aviation

The Most Important Travel Documents for your Trip. (n.d.). The Most Important
Travel Documents for your Trip.
https://www.iata.org/en/publications/newsletters/iata-knowledge-hub/the-m
ost-important-travel-documents-for-your-trip/

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