User’s Manual

www.vtechphones.com

Model: ia5874,
ia5876, ia5877
Table of Contents
GETTING STARTED . . . . . . . . . . . . . . . . . . . 4 Edit a Number/Name Stored in Speed Dial . . . . . 17
Before You Begin . . . . . . . . . . . . . . . . . . . . 4 Delete a Number/Name Stored in Speed Dial . . . . 18
Parts Check List: . . . . . . . . . . . . . . . . . . . . 4 Dial a Speed Dial Number . . . . . . . . . . . . . . 18
Installation . . . . . . . . . . . . . . . . . . . . . . . . 5 Reassign Locations in Speed Dial . . . . . . . . . . 18
Choose Location . . . . . . . . . . . . . . . . . . . . 5 Telephone Directory . . . . . . . . . . . . . . . . . . . 19
Install Handset Battery . . . . . . . . . . . . . . . . . 5 Store a Number/Name in the Directory . . . . . . . . 19
Connect Power and Telephone Line Cords . . . . . . 6 Edit a Number/Name Stored in the Directory . . . . . 19
Wall Mounting . . . . . . . . . . . . . . . . . . . . . 7 Delete a Number/Name Stored in the Directory . . . 20
Desk/Table Installation . . . . . . . . . . . . . . . . . 7 Move a Number/Name to the Speed Dial Memory . . 21
Charge the Handset Battery . . . . . . . . . . . . . . 8 Dial a Number from the Directory . . . . . . . . . . 21
Set Language Mode . . . . . . . . . . . . . . . . . . 8 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . 22
Check for Dial Tone . . . . . . . . . . . . . . . . . . 8 About Call History (Caller ID) . . . . . . . . . . . . . 23
Set the Dial Mode . . . . . . . . . . . . . . . . . . . 8 Review Call History . . . . . . . . . . . . . . . . . . 23
Set Handset Date and Time . . . . . . . . . . . . . . 9 Delete Records from Call History . . . . . . . . . . . 24
Handset Ringer Style/Battery Save . . . . . . . . . . 9 Dial a Displayed Number . . . . . . . . . . . . . . . 24
If you subscribe to DSL service: . . . . . . . . . . . 10 Store a Call History Record in the Directory . . . . . 24
Belt clip (optional). . . . . . . . . . . . . . . . . . . 10 Display Screen Messages . . . . . . . . . . . . . . 25
BASIC OPERATION . . . . . . . . . . . . . . . . . . 11 Answering System Operation At the Base . . . . . . . 26
Telephone Operation . . . . . . . . . . . . . . . . . . 11 Audible Indicators . . . . . . . . . . . . . . . . . . 26
Handset Operation . . . . . . . . . . . . . . . . . . 11 Setting the clock . . . . . . . . . . . . . . . . . . . 26
Base Operation . . . . . . . . . . . . . . . . . . . . 12 About Announcements . . . . . . . . . . . . . . . . 26
Temporary Tone Dialing . . . . . . . . . . . . . . . 12 Record Your Announcement . . . . . . . . . . . . . 27
Message Waiting . . . . . . . . . . . . . . . . . . . 12 To review your announcement at any time: . . . . . 27
Clear Message Waiting Alert . . . . . . . . . . . . . 13 To delete your announcement: . . . . . . . . . . . . 27
Call Transfer . . . . . . . . . . . . . . . . . . . . . 13 Setting up your answering system . . . . . . . . . . 28
Headset Jack . . . . . . . . . . . . . . . . . . . . . 14 Feature summary . . . . . . . . . . . . . . . . . . . 28
Operating Range . . . . . . . . . . . . . . . . . . . 14 Listen to, Save & Delete Messages . . . . . . . . . 29
Display Screen Messages . . . . . . . . . . . . . . 15 Call Screening/Intercept . . . . . . . . . . . . . . . 30
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . 16 Record a Memo . . . . . . . . . . . . . . . . . . . 30
Store a Number/Name in Speed Dial . . . . . . . . . 16 Window display . . . . . . . . . . . . . . . . . . . . 31

www.vtechphones.com TABLE OF CONTENTS 

Answering System Operation - Remote Access . . . . 32
Connect with the Answering System . . . . . . . . . 32
Voice Menu . . . . . . . . . . . . . . . . . . . . . . 32
Remote Access Commands . . . . . . . . . . . . . 32
Batteries . . . . . . . . . . . . . . . . . . . . . . . . 34
Battery Care and Maintenance . . . . . . . . . . . . 34
Replacing the Handset Battery . . . . . . . . . . . . 34
ADDITIONAL INFORMATION . . . . . . . . . . . . . 35
Troubleshooting . . . . . . . . . . . . . . . . . . . . . 35
Maintenance . . . . . . . . . . . . . . . . . . . . . . . 42
Warranty Statement . . . . . . . . . . . . . . . . . . . 42
Important Safety Instructions . . . . . . . . . . . . . . 44
FCC, ACTA and IC Regulations . . . . . . . . . . . . 45
The RBRC® Seal . . . . . . . . . . . . . . . . . . . . 46
Technical Specifications . . . . . . . . . . . . . . . . . 47
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

 TABLE OF CONTENTS www.vtechphones.com

 NEED HELP?
This book has all the feature operation and troubleshooting you need to install
and operate your new VTech phone. Please take the time to review thoroughly
to ensure proper installation and the benefit of this VTech innovative and feature
rich product. You can also visit our website at www.vtechphones.com for support,
shopping, and everything new at VTech.
In Canada, please visit www.vtechcanada.com.

VTech toll free 1-800-595-9511

In Canada dial 1-800-267-7377
 Before You Begin
Enhanced 5.8GHz Technology - Dual band transmission combines the best of 5.8GHz
and 900MHz technologies, providing enhanced performance over standard cordless
• Important!
Before using telephones.
this telephone, Charger Power
you must read Parts Check List: Adaptors (2)
Important Safety
Instructions on 1. Base Unit
page 44. 2. Handsets (3)
3. Charger Power Adaptors (2)
4. Chargers (2)
5. Telephone Line Cord
6. Desk/Wall Mount Bracket
7. Belt Clips (3)
8. Base Power Adaptor Chargers (2)
Base Unit Handsets (3)
9. Batteries (3)
10. User’s Manual

To purchase replacement
batteries, visit us on the web at Desk/Wall Mount Bracket Belt Clips (3)
www.vtechphones.com or call
VTech Communications, Inc. at 1- Telephone Line Cord
800-595-9511. In Canada, contact
VTech Telecommunications
Canada Ltd. at www.vtechcanada.
com or 1-800-267-7377.

Batteries (3) User’s Manual

Base Power Adaptor

 GETTING STARTED www.vtechphones.com

 Getting Started
Installation
Choose Location Install Handset Battery
For maximum performance of your
cordless telephone system: a) Remove battery • U s e o n l y t h e
compartment cover provided VTech
1. Choose a central location for
by pressing on the battery, or
your base unit.
indentation and equivalent.
2. Install your base unit and sliding downwards.
extension handsets away from
electronic equipment, such as
personal computers, television
sets and microwave ovens.
3. In locations where there are
multiple cordless telephones,
separate base units as much as
possible.
4. Install your telephone
equipment away from heat b) Align the two holes in the plug with
sources and sunlight. the socket pins, then snap the plug
5. Avoid excessive moisture, dust into place.
or extreme cold.
c) Place the battery in the compartment with
the wires in the lower right corner.
1 d) Replace cover by sliding it up into place.
2 e) Place the handset in its base when
not in use to ensure maximum daily
performance.

www.vtechphones.com GETTING STARTED 

 Installation
Connect Power and Telephone Line Cords
• Install the base unit
away from electronic
equipment such Standard Modular
as personal electrical outlet telephone jack
computers,
television sets or
microwave ovens.
Avoid excessive
heat, cold, dust or
moisture.
• Connect the power
and telephone
line cords to the
underside of the
base as illustrated. Connect the power cord. After
• P l u g t h e A C charging the battery for at least
adapter into an 16 hours, connect the telephone
electrical outlet. If
the battery has not line cord.
been previously
charged,
place the handset in
the base, and allow
it to charge for 16
hours (or overnight).
Connect
the telephone line
cord to the wall
jack.

 GETTING STARTED www.vtechphones.com

 Getting Started
Installation
Wall Mounting
Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting
is optional. See position one below for instructions.
Desk/Table Installation
To place your base unit on a desk or table, insert the desk/wall bracket as instructed below and shown
in position one or two, depending on your preference of how you’d like the base unit to be angled.

� �
Position One
To mount your phone on a wall, or to place it on a table or desk, refer to the diagrams illustrating
position one.
• First insert the lower portion of the bracket into the grooves in the base, then snap the upper portion
into place.
• Mount the base on the wall by positioning the base unit so the mounting studs will fit into the holes
on the base and wall mount bracket. Slide the base unit down on the mounting studs until it locks
into place.
Position Two
This position is an alternate way to install your phone on a table or desk. Position two allows a different
viewing angle to your handset and base unit. Refer to the position two diagrams above.
• Insert the upper portion of the bracket into the grooves in the base.
• Snap the lower portion into place.
www.vtechphones.com GETTING STARTED 
 Installation
Charge the Handset Battery
Place the handset in the base or charger. NEEDS CHARGING will appear on the handset. Charge
• If the phone will the battery for at least 16 hours the first time.
not be used for a
long period of time, Set Language Mode
remove the battery
to prevent possible • Press PROG, then press ▲ or ▼ until LANGUAGE is displayed. Press SELECT.
leakage. • The current setting blinks. Press ▲ or ▼ until the screen displays the correct language (English,
• If you have any Spanish or French).
trouble installing • Press SELECT to save your selection.
your phone,
please refer to the
Troubleshooting Check for Dial Tone
section near After the batteries are charged, pick up the handset and press PHONE; you should hear a dial tone.
the end of this If you do not, refer to the TROUBLESHOOTING section in the back of this user’s manual.
manual.
Set the Dial Mode
If you have touch tone service, the phone is ready to use as soon as the battery is charged. If you
have pulse (rotary) service, you’ll need to change the dial mode.
• Press PROG.
• Press ▲ or ▼ or until the screen displays DIAL MODE: and the current setting.
• Press SELECT. The current setting blinks.
• Press ▲ or ▼ to select TONE or PULSE.
• Press SELECT to save.

 GETTING STARTED www.vtechphones.com

 Getting Started
Installation
Set Handset Date and Time
If you subscribe to caller ID service, the date and time will be set automatically with the first incoming
call. If you do not have caller ID service, you can set the date and time manually: • In the event of a
power outage, or if
•  Press PROG, then press or until DATE/TIME is displayed. Press SELECT. your phone’s power
•  The month is flashing. Press or until the screen displays the correct month. Press SELECT. cord is unplugged,
the time setting will
•  The day is flashing. Press or until the screen displays the correct day. Press SELECT. be lost.
•  The hour is flashing. Press or until the screen displays the correct hour. Press SELECT.
•  The minute is flashing. Press or until the screen displays the correct minute. Press SELECT.
• AM or PM is flashing. Press or to choose between AM or PM. Press SELECT

Handset Ringer Style/Battery Save

 ou can select from four different handset ringer styles, or turn the ringer off and extend the
Y
battery life.
1. With the handset in idle (off) mode, press PROG.
2. Press or until the screen displays RINGER: and current setting.
3. Press SELECT. The current setting blinks, and you will hear a sample of the ring.
4. Press or to select RINGER: 1, 2, 3, 4 or OFF. You will hear a sample of each ring tone.
5. Press SELECT to choose the displayed ringer setting.

www.vtechphones.com GETTING STARTED 

 Installation
If you subscribe to DSL service:
If you hear noise during conversations and/or your caller ID features aren’t functioning properly, install
a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL
provider to obtain a noise filter.

Noise filter (For

Telephone
DSL users)
line cord

To single telephone
jack (RJ11C)
Belt clip (optional)

To attach To remove

10 GETTING STARTED www.vtechphones.com

Telephone Operation
Handset Operation
1. Make a Call • While entering names or
Press PHONE, then dial the numbers into memory,
number. press to delete last
-OR- character entered.
Dial the number (use /DIR
to backspace and make • While on a call, press to
corrections), then press increase the volume. A
PHONE to call. double beep will sound
2. Flash/Call Waiting when you reach the
During a call, press to receive highest setting.
an incoming • While phone is not in

Basic Operation
call, if call waiting is use, press to display
activated. directory entries. 6
3. Channel • While entering names or
Press CHAN to switch to a numbers, press to add a
clear channel while on a call. space.
7. Select 1,2 8
4. D elete
When viewing the call log, Press to display menu, or
press to delete the current to select highlighted item
from menu.
record displayed. While 7
handset is in idle mode, press 8. Off
and hold to delete all records During a call, press to
in the call log. hang up. While using 5
5. Answer a Call menus, press to cancel an
Press any key to answer a operation, back up, or exit
call (except OFF). the menu display
6. /CID and /DIR 9. Redial/Pause
Press to view redial
/CID memory. While entering 3,4
• While on a call, press to numbers, press and hold to
9
decrease the volume. A insert a dialing pause.
double beep will sound
10. Program
when you reach the lowest
With the handset in idle 10
setting.
• While phone is not in use, (on-hook), press to enter
press to display caller ID programming mode.
information.

www.vtechphones.com BASIC OPERATION 11

 Telephone Operation
Base Operation
11. CHARGE/IN USE
• Flashes in unison with an incoming call’s ringing.
• Flashes slowly when the handset is in use, or the answering
system is answering a call.
• Glows steadily when the handset is charging.

12. LOCATE HANDSET

Press to page the handset for up to 60 seconds. Press again,
press OFF on handset or place handset in base to cancel the
page.
11 12

Temporary Tone Dialing

If you have pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by
pressing * TONE. This is useful if you need to send touch tone signals for access to telephone banking
or long distance services.
1. Dial the number.
2. Press * TONE. Buttons pressed after this send touch tone signals.
3. After you hang up, the phone automatically returns to pulse service.
Message Waiting
Your phone is designed to work with most local and regional telephone service provider’s voice
messaging systems to provide an alert on handset when new messages come in. Voice messaging is
a subscription service, available through most service providers for a monthly fee. Contact your local
telephone company for more information.
12 BASIC OPERATION www.vtechphones.com
Telephone Operation
When you have a message waiting, the handset will display:

MESSAGE WAITING • Only one handset

can be on a call at
a time. For example,
5/01 5:40PM if HS1 is on a call
and HS2 or HS3
Clear Message Waiting Alert presses PHONE,
CAN’T CONNECT
If after you review your message(s) your message waiting alert does not go off, you may manually will display.
turn it off by: • If the HS2 or HS3

Basic Operation
1. Press PROG on the handset. cannot be found, HS1
will generate a sad
2. Press or until screen displays MESSAGE WAITING. tone and continue
the call automatically.
3. Press SELECT, the screen display: CLEAR? YES Before HS2 or HS3
4. Press or to change from YES to NO. answers, HS1 can
press PHONE to
5. Press SELECT, you’ll hear a confirmation tone. cancel the forward
function and continue
Call Transfer the external call.
An external call can be forwarded from one handset (HS1) to any other system handset (HS2 or • If HS2 or HS3 doesn’t
respond within 30
HS3) by following these steps: seconds, HS1 will
start ringing until
1. While on a call, press select on HS1 to forward the call to HS2. PHONE is pressed
HS1 will show: HS2 or HS3 will ring and show: to pick up the
returned call. If it is
not answered within
CALL TRANSFERRED TRANSFERRED CALL another 30 seconds,
the external call will
end automatically.

2. Press PHONE on HS2 or HS3 to answer the forwarded call. HS1 will return to the idle mode.

www.vtechphones.com BASIC OPERATION 13

 Telephone Operation
Headset Jack Operating Range
You can use this telephone handsfree This cordless telephone operates within the maximum
• T o p u r c h a s e a when you install any VTech 2.5 mm power allowed by the Federal
headset, visit us headset, purchased separately. Communications Commission (FCC). Even so, this
on the web at www. handset and base can communicate over only a
vtechphones.com Plug the headset into the jack located
certain distance - which can vary with the locations
or call VTech Cus- on the right side of the handset (under
tomer Service at of the base and handset, the weather, and the
the small rubber flap). Do not force the
1-800-595-9511. construction of your home or office.
connection, but make sure the plug fits
In Canada, contact
VTech Telecommu- securely. If you receive a call while you are out of range, the
nications Canada handset might not ring or if it does ring, the call might
Ltd. at www.vtech- not connect when you press PHONE. Move closer to
canada.com or 1- the base, then press PHONE to answer the call.
800-267-7377.
If you move out of range during a phone conversation,
you might hear noise or interference. To improve
reception, move closer to the base.
If you move out of range without pressing OFF, your
phone will be left off the hook. To hang up properly,
walk back into range, periodically pressing OFF.

14 BASIC OPERATION www.vtechphones.com

Telephone Operation
Display Screen Messages
Screen Displays: When:
** RINGING ** There is a call coming in.

CONNECTING... The handset is waiting for dial tone.

PHONE ON The handset is in use.

Basic Operation
** PAGING ** The base is paging the handset.

BATTERY LOW The battery needs to be recharged.

The handset is changing to another of the
SCANNING... 30 channels available.
1. Displays when one handset is on a call
and the other handset presses PHONE.
2. Displays when base power is off and
CAN’T CONNECT PHONE is pressed. You’ll also hear a sad
tone.
3. Displays when an out-of-range dial fails to
connect.

RINGER OFF The handset ringer is turned off.

Displays when you have been alerted by the
MESSAGE WAITING telephone company that you have received
new voice mail.

www.vtechphones.com BASIC OPERATION 15

 Speed Dialing
Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits in
each location) in the speed dial memory locations you assign (numbered 1 through 9) in each handset.
• The entries you These numbers can be dialed with two button presses. You can also store telephone numbers with
store in speed names alphabetically in the directory. See Telephone Directory for instructions.
dial memory will
be marked with Store a Number/Name in Speed Dial
01 through 09 and 1. Press PROG. Then press or until the screen displays SPEED DIAL.
also display in the
directory. 2. Press select. The screen displays ENTER 1-9.
• Press OFF at any 3. Press the key (1 through 9) to assign the speed dial location this number will be stored. The screen
time to exit speed displays ENTER NAME.
dial mode.
4. Using the chart below, enter up to 15 characters for the name you’re storing. Use to backspace
• When memory and make corrections; use to advance and add a space.
is full the screen
displays MEMORY Presses
FULL, an error tone Dial Key Once Twice 3 Times 4 Times 5 Times 6 Times
sounds and you
cannot store a new 1 1

number until you 2 A B C 2

delete a record in 3 D E F 3
speed dial memory
or telephone 4 G H I 4

directory. 5 J K L 5

6 M N O 6

7 P Q R S 7

8 T U V 8

9 W X Y Z 9

0 0

* *

# & ‘ , - . #

16 BASIC OPERATION www.vtechphones.com

Speed Dialing
5. After you enter the name, press select or prog. The screen displays ENTER NUMBER.
6. Enter the telephone number. Use to backspace and make corrections. Press redial/pause
to enter a pause if necessary. • If the location is
not empty, your
— OR — new entry will be
Press redial/pause to display the last number (up to 24 digits long) dialed from this phone. stored in place
7. Press selECT or prog to store your entry. The screen displays DISTINCT RING? and the of the old and
will delete the
current setting. former entry. Take
8. Press or to choose Y (for yes) if you wish the phone to alert you to calls from this number by caution to not

Basic Operation
assigning a distinctive ringer after the first ring. Choose N for a normal ringer. save over entries
you do not wish to
9. Press selECT or prog to confirm. If you chose Y in Step 8, a will be displayed with the delete from speed
entry. dial memory.

Edit a Number/Name Stored in Speed Dial

1. Press and hold the speed dial location key (1-9) of the entry you wish to edit.
2. When the screen displays the entry you want to edit, press select. Then press or until EDIT
flashes.
SPEED EDIT ERASE
8005959511
01

3. Press select. The screen displays the name and number. The cursor appears at the end of the
name. Use , and the dial pad keys to edit the name. Press select to move on to edit the
number. Use to backspace and make corrections. Press select to move on to edit the distinctive
ring setting. Press or to choose Y (for yes) if you wish the phone to alert you to calls from this
number by assigning a distinctive ringer after the first ring. Choose N for a normal ringer.
4. Press select to save the edited information.

www.vtechphones.com BASIC OPERATION 17

 Speed Dialing
Delete a Number/Name Stored in Speed Dial
1. Press and hold the speed dial location key (1-9) of the entry you wish to delete.
2. When the screen displays the entry you want to delete, press select. Then press or until
ERASE flashes.
SPEED EDIT ERASE
8005959511
01

3. Press select. The screen displays ERASE NO YES and the number. The current choice
flashes.
4. Press until YES flashes.
5. Press select. You’ll hear a confirmation beep.

Dial a Speed Dial Number

1. Press and hold the speed dial location key (1-9) of the entry you wish to dial.
2. Press PHONE to dial the displayed memory number.

Reassign Locations in Speed Dial

1. Press and hold the speed dial location key (1-9) of the entry you wish to reassign.
2. When the screen displays the entry you want to reassign, press select. Press or until
SPEED flashes.
SPEED EDIT ERASE
8005959511
01

3. Press select. The screen displays ENTER 1-9.

4. Press the keys (1-9) to reassign this entry into another memory location. You’ll hear a confirmation
beep.

18 BASIC OPERATION www.vtechphones.com

Telephone Directory
Your phone can store 20 (including the nine speed dial entries) telephone numbers with names (up to
15 characters for the name and 24 digits for the number in each location) in the handset.
• Press OFF at any
Store a Number/Name in the Directory time to exit the
1. Press prog. The screen displays DIRECTORY. directory.
2. Press select. The screen displays ENTER NAME. • When the memory
3. Using the chart in page 16, enter up to 15 characters for the name you’re storing with the number. is full the screen will
Use to backspace and make corrections; use to advance and add a space. display MEMORY
FULL, an error
4. When you finish entering the name, press select or prog. The screen displays ENTER

Basic Operation
tone sounds and
NUMBER. you will not be
5. Enter the telephone number. Use to backspace and make corrections. Press redial/pause to able to store a
new number until
store a pause if necessary. you delete a stored
— OR — number to make
Press redial/pause to display the last number (up to 24 digits) dialed from this handset. room for another
entry.
6. Press select or prog. The screen displays DISTINCT RING? and the current setting.
7. Press or to choose Y (yes) if you wish the phone to alert you to calls from this number by
changing to a distinctive ringer after the first ring. Choose N for a normal ringer.
8. Press select or prog to confirm. If you chose Y in Step 7, a will be displayed with the directory
entry.

Edit a Number/Name Stored in the Directory

1. Press . The screen displays DIRECTORY.
2. Press or to scroll alphabetically through entries stored in directory.
— OR —
Press the dial pad key for the first letter of the entry you want to edit.

www.vtechphones.com BASIC OPERATION 19

 Telephone Directory
3. When the screen displays the entry you want to edit, press select. Then press or until EDIT
flashes.
SPEED EDIT ERASE
8005959511

4. Press select. The screen displays the name and number. The cursor appears at the end of the
name. Use , and the dial pad keys to edit the name. Press select to confirm and move on to
edit the number. Use to backspace and make corrections. Press select to confirm and move
to edit the distinctive ring setting.
5. Press select to save the edited information.

Delete a Number/Name Stored in the Directory

1. Press . The screen displays DIRECTORY.
2. Press or to scroll alphabetically through entries stored in directory.
— OR —
Press the dial pad key for the first letter of the entry you want to delete.
3. When the screen displays the entry you want to delete, press select. Then press or until
ERASE flashes.
SPEED EDIT ERASE
8005959511

4. Press select. The screen displays ERASE NO YES and the number. The current choice
flashes.
5. Press until YES flashes.

20 BASIC OPERATION www.vtechphones.com

Telephone Directory
6. Press select. You’ll hear a confirmation beep.

Move a Number/Name to the Speed Dial Memory

1. Press . The screen displays DIRECTORY.
2. Press or to scroll alphabetically through entries stored in directory.
— OR —
Press the dial pad key for the first letter of the entry you want to move.
3. When the screen displays the entry you want to move, press select. Then press or until
SPEED flashes.

Basic Operation
SPEED EDIT ERASE
8005959511

4. Press select. The screen displays ENTER 1-9.

5. Press the key (1-9) to move this entry from the normal directory to the speed dial memory and assign
the memory location. You’ll hear a confirmation beep. A memory location number (1 through 9) will
be displayed with this entry.

Dial a Number from the Directory

1. Press . The screen displays DIRECTORY.
2. Press or to scroll alphabetically through entries stored in directory.
— OR —
Press the dial pad key for the first letter of the entry you want to dial.
3. When the screen displays the entry you want to dial, press PHONE.

www.vtechphones.com BASIC OPERATION 21

 Caller ID
Your phone has a caller ID (CID) with call waiting feature that works with service from your local
phone service provider. Caller ID with call waiting lets you see who’s calling before you answer the
phone, even when you’re on another call.
You may need to change your phone service to use this feature. Contact your phone service
provider if:
• You have both caller ID and call waiting, but as separate services (you may need combined
service)
• You have only caller ID service, or only caller waiting service.
• You don’t subscribe to any caller ID or call waiting services.
You can use this product with regular caller ID service, and you can use this product’s other features
without subscribing to either caller ID or combined caller ID with call waiting service.
There are fees for caller ID services, and they may not be available in all areas.
This product can provide information only if both you and the caller are in areas offering caller ID
service, and if both telephone companies use compatible equipment.

22 BASIC OPERATION www.vtechphones.com

Caller ID
Caller’s telephone
number
• If you answer
Caller’s name a call before
VTech * This party has called the information
more than once.
L 800-595-9511
Long distance appears on the
scree n , i t w i l l
call Position of call not be in the call
5/01 5:40 PM OLD 28
NEW
in call history history.
• Press OFF at any

Basic Operation
time to exit call
Date of call Time of call Indicate whether the history.
record is new or old
• Each handset’s
About Call History (Caller ID) call log is
Your phone can store up to 45 calls in its caller ID (CID) memory. When the memory is full, the oldest independent from
call will automatically be deleted to make room for new incoming call information. the other handset.
For example,
For each call that comes in, the screen displays the following information between the first and second when you delete
rings: one or all call log
entries from one
• Your caller’s name (15 letters are sent by your telephone company). handset, they will
• The caller’s area code and telephone number. not be deleted
from the other
• The time and date of the call. handsets.
• The repeat tag (*) in the upper right corner, indicating the party has called more than once.

Review Call History

1. Press (CID) to view call history.
2. Use and to scroll through records in call history.

www.vtechphones.com BASIC OPERATION 23

 Caller ID
Delete Records from Call History
Delete a Specific Call:
• Caller ID numbers
1. Locate the record you want to delete from call history.
may appear with
an area code 2. Press the DELETE key to delete. You’ll hear a confirmation beep.
that may not be
required for local Delete All Calls:
calls, or without 1. With the handset in idle (off) mode, press and hold the DELETE key to delete. The screen displays
a 1 that may be ERASE ALL NO YES. The current choice flashes.
needed for long
distance calls. 2. Press until YES flashes.
If the number 3. Press select. You’ll hear a confirmation beep.
displayed is not
in the right format, Dial a Displayed Number
press # repeatedly
to see different 1. Locate the record in call history that you want to dial.
dialing options. 2. If you wish to change how the number is dialed, press #. The
You can choose screen displays any alternate dialing sequences available 800-595-9511
to dial with or 5/01 5:40 PM OLD 28
without the area for this call (area code + number; 1 + area code + number;
code, or with or number only; 1+ number). See the side column for more
without the 1. information on changing the dialing format.
3. Press select. Press or until DIAL flashes.
DIAL PROGRAM
4. Press select. The number is automatically dialed.
800-595-9511
— OR —
5/01 5:40 PM OLD 28
When the number is correctly displayed for dialing, you
want to dial, press PHONE.
Store a Call History Record in the Directory
1. Locate the record in the call history you want to store in
the directory.

24 BASIC OPERATION www.vtechphones.com

Caller ID
2. If you wish to change how the number is stored, press
#. The screen displays any alternate dialing sequences
available for this call (area code + number; 1 + area 800-595-9511 • Caller ID numbers
code + number; number only; 1+ number). See the note 5/01 5:40 PM OLD 28 may appear with
in the side margin for more information on changing an area code
the dialing sequence. that may not be
required for local
3. Press select, then press or until PROGRAM DIAL PROGRAM calls, or without
flashes. 800-595-9511 a 1 that may be
5/01 5:40 PM OLD 28 needed for long

Basic Operation
distance calls.
4. Press select three times. The screen displays: If the number
displayed is not
DISTINCT RING? N in the right format,
800-595-9511 press # repeatedly
5. Press or to select Y or N for distinctive ringer.
to see different
6. Press select. You’ll hear a confirmation beep. If 5/01 5:40 PM OLD 28
dialing options.
you choose Y in step 5, a will be displayed with the You can choose
directory entry. to dial with or
without the area
code, or with or
Display Screen Messages without the 1.

Screen Displays: When:

The other party is blocking name and/or number
PRIVATE information.
Your phone company is unable to receive information
UNKNOWN about this caller’s name and/or number.
This caller has called you more than once.
* (after name)

www.vtechphones.com BASIC OPERATION 25

 Answering System Operation At the Base
Audible Indicators
Your phone telephone system gives you voice prompts for feature operations and voice confirmations
• The time will be when you press a button or complete an operation.
set automatically
with incoming caller Setting the clock
ID data. You can 1. Make sure the answering system is on.
however choose 2. Press TIME/SET. The system announces the clock setting, then announces: “To set day and time,
to set the time
manually. press TIME/SET.”
3. Press TIME/SET. The system announces the current day.
• To advance the
minute or year by 4. Press CHANGE until the system announces the correct day, then press TIME/SET. The system
increments of 10, announces the current hour.
press and hold 5. Press CHANGE until the system announces the correct hour, then press TIME/SET. The system
CHANGE. announces the current minute.
6. Press CHANGE until the system announces the correct minute, then press TIME/SET. The system
announces the current year.
7. Press CHANGE until the system announces the correct year, press TIME/SET. The system
announces the current clock setting.
About Announcements
• You can record two different announcements — one for normal answering and one for when you’ve
set the system to play the announcement only.
• Use normal answering when you want the system to record callers’ messages. Use announce
only when you want to give information to callers without accepting messages.
• If you choose not to record an announcement, the system answers with a pre-recorded
announcement.
• The normal answering pre-recorded announcement says: “Hello. I’m unable to answer your call right
now. Please leave your name, number and a message after the tone.” The announce only pre-
recorded announcement says: “Hello, I’m unable to answer your call right now. Please call again.
Thank you.”
26 BASIC OPERATION www.vtechphones.com
Answering System Operation At the Base
• By setting announce only to on or off, you decide which announcement your callers will hear when the
system answers a call (the system comes set for normal answering, with announce only turned off).
See Set announce only, located in the Feature Summary chart later in this section, to change • Announcements
your announcement selection. less than three
seconds in
Select a feature setting length will not be
Enter answering system recorded.
feature setup and
choose a feature to set..
...
Record outgoing

Basic Operation
announcements,
and memos
Turn answering Review/change clock setting;
system on or off confirm feature settings

Record Your Announcement

1. Press MENU until you hear “Record outgoing message.”
2. Press REC/MEMO. After you hear “Now recording” followed by a beep, speak toward the base to
record an announcement up to 90 seconds long.
3. Press PLAY/STOP. The system plays back your recorded message.

To review your announcement at any time:

1. Press MENU until you hear “Record outgoing message.”
2. Press PLAY/STOP, the system plays the current announcement.

To delete your announcement:

Press DELETE during announcement playback. The system will use the pre-recorded announcement
until you record a new one.
www.vtechphones.com BASIC OPERATION 27
 Answering System Operation At the Base
Setting Up Your Answering System
You can set up one feature at a time, or you can set up the first feature and then move on to set up
• To advance the the other features in sequence.
remote access
code number by 1. Make sure the answering system is on.
increments of ten, 2. Press MENU until the system announces the feature you want to set. Refer to the Feature Summary
press and hold the
CHANGE key. below for a description of the features and your choices.
3. Press CHANGE until the system announces the desired setting.
4. Press TIME/SET to confirm your selection.
5. Press MENU to move on to the next feature, or press PLAY/STOP to exit feature setup.

Feature Summary
Default settings indicated by * .
System Announces: Description/Directions:
“Set security code” Set the remote access code you will use to access
features and functions of the answering system from
19*
a touch tone phone. You can select any two digit
code, from 10 to 99.

“Set audible message alert” When message alert is turned on, the base beeps
Off* once every 10 seconds when new messages have
On been received.
“Set announce only” When you turn announce only on, callers hear your
On announcement, but cannot leave a message.
Off*

28 BASIC OPERATION www.vtechphones.com

Answering System Operation At the Base
“Set base ringer” Turn the base ringer on or off.
On*
Off • You can exit
feature setup
“Set number of rings” Choose how many times the phone will ring at any time by
2 before the system answers a call. pressing a PLAY/
4* STOP.
6 • If the system
Toll Saver With toll saver active, the system answers after has less than

Basic Operation
two rings when you have new messages and 30 seconds of
after four when you have no new messages. record time left,
the answering
system turns
Listen to, Save & Delete Messages off. The system
The system automatically saves your messages until you delete them, and can store approximately 15 will answer
minutes of messages, memos, and announcements (up to a maximum of 99 messages). A message after 10 rings
or memo can be up to four minutes long. and announce
“Memory full,
The message window will flash to alert you to new, unplayed messages. If all messages have been please enter your
reviewed, the number displayed in the window will glow steadily. If the system contains both old and security code”
new messages, it will play only the new messages first. After all new messages are played, press the and wait for the
PLAY/STOP to hear all messages. caller to enter the
Before playing a message, the system announces the day and time it was received. While the message remote access
plays, the message window displays the number of the message. After playing the last message in a code.
mailbox, the system announces “End of messages.” If the system has less than five minutes of recording
time left, it announces remaining time.

www.vtechphones.com BASIC OPERATION 29

 Answering System Operation At the Base
Press to repeat a message; Message Window
hold to back up and play the
previous message.
Delete Messages
• To delete a message, press Press to skip to the next
DELETE while the message message; hold to speed
is playing. up playback.
• Press and hold DELETE to
delete all old messages. Play Messages
• You cannot delete a message Press to play messages. Press
until it’s been reviewed; again to stop playback.
deleted messages cannot
be recovered.

Call Screening/Intercept
1. Make sure the answering system is on, and set the message playback volume control above
level 1 so you can hear the caller’s message.
2. If you decide to take the call, press PHONE on the handset.

Record a Memo
You can record a memo up to four minutes long, which is stored as an incoming message.
1. Press and release REC/MEMO.
2. The system announces “Now recording”. After the beep, speak toward the microphone. The
message window displays the length of your memo up to 99 seconds, if you record a memo
longer than 99 seconds, 99 continues to flash until you finish.

30 BASIC OPERATION www.vtechphones.com

Answering System Operation At the Base
3. To stop recording, press the PLAY/STOP again.

Window Display: When:

0 No messages.

1-98 Total number of messages, or message number during

message playback.
0-99 <--> F Memory is full, or total number of messages is 99.

Basic Operation
1 to 99 (counting) Duration of announcement or memo recording (maximum
length of announcement is 90 seconds).
99 (flashing) Length of recording is more than 99 seconds.

1-8 (on steady for one second) Indicates volume level selected when VOL- or VOL+
is pressed.
10 - 99 Current remote access code while setting.

A Announce only mode.

1-98 and A (alternating) System is set to announce only mode and the memory
is full.
ON or OFF (steady for one second) Display when any setting is changed from on or off.

CL <--> (normal display) Clock needs to be set.

-- (steady) System is answering a call or is in remote operation.

-- (flashing) System is in programming mode or initializing.

www.vtechphones.com BASIC OPERATION 31

 Answering System Operation - Remote Access
Connect with the Answering System
You can access many features of this system remotely from a touch tone phone.
1. Dial your telephone number.
2. When the system answers, enter your remote access code (preset to 19). The system beeps once
and then announces the number of new messages.
3. Enter a remote command (see Remote Access Commands).
4. To end remote access, simply hang up the phone.

Voice Menu
The system has voice prompts to help you with remote operation. Press * 5 to hear the menu while
remotely connected to the answering system.
Remote Access Commands
Function: Command:
Play messages Press 1 to play all messages. Press 2 to play new messages. If
there are no new messages, the system plays old messages.
Repeat a message Press 4 while message is playing; press 4 4 to back up previous
message.
Skip a message Press 6 while message is playing; each press advances to the
next message.
Stop Press 5.
Help Press *5.
Save messages Hang up.

32 BASIC OPERATION www.vtechphones.com

Answering System Operation - Remote Access
Function: Command:
Delete message Press 3 while message is playing. Press 3 3 to delete all old • If no key is
messages. pressed within
10 seconds of
Review announcement Press #7; system plays announcement, then beeps. entering remote
access, the voice
Record announcement Press *7; after beep, record announcement, press 5 to stop. menu will be
System plays back announcement. announced. After
the voice menu
Record memo Press 8, speak after beep; press 5 when finished.

Basic Operation
announcement,
Turn system off Press 0; the system announces, “Answering machine off.” Press if no key is
pressed within
0 again to turn the system back on. 20 seconds,
Turn system on When system is off, it answers after 10 rings and announces, the remote
access call will
“Please enter you security code.” Enter your remote access automatically
code, then press 0 to turn the answering system on. end.
Review remote access code Press #9.
Change remote access code Press *9 to change remote access code, then enter desired
remote access code from 10-99.

www.vtechphones.com BASIC OPERATION 33

 Batteries
Battery Care and performance:
After your battery is fully charged, you can expect the following performance:
• If you repeatedly
get a low battery Operation Operating time
indicator, even after
charging overnight, While in use (talking) up to 5 hours
the battery should
While not in use (standby*) up to 6 days
be replaced.
• To reduce the risk * Handset is off the base unit or charger but not in use.
of fire or injury to • The battery needs charging when:
persons or damage — A new battery is installed in the handset.
to the telephone,
read and follow — The phone beeps twice every five seconds.
these instructions — The screen displays BATTERY LOW and the low battery icon.
carefully: Charge • Place the handset in the base so the CHARGE light turns on. The battery is typically fully
the battery charged in 16 hours.
provided with
or identified for • You can keep the battery fully charged by returning the handset to the base after each use.
use with this Replacing the Handset Battery
product only in 1. Remove the battery compartment cover on the handset by pressing on the indentation and sliding the
accordance with cover downward.
the instructions
and limitations 2. Lift out the old battery and disconnect.
specified in the 3. Align the two holes in the new battery’s plug with the socket
user’s manual. pins, and snap the plug into place. Snap the battery in the
compartment, as described in Installation, on page 5.
4. Replace the cover by sliding it up into place.
5. The new battery must be charged before using the phone.
Place the handset in the base and allow it to charge for at
least 16 hours the first charge. The telephone might operate
before that, but for best performance, let the battery charge
fully.

34 BASIC OPERATION www.vtechphones.com

Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these sug­gestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications
Canada Ltd. at 1-800-267-7377.

Problem Suggestion
My phone doesn’t • Make sure the power cord is plugged in.
work at all. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack.
• Charge the battery in the handset for 18 hours. For optimum daily performance, return the
handset to its base when not in use.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• You may need to purchase a new battery, please refer to the Batteries section of this
user’s manual.
I cannot get a dial • First try all the suggestions above.
tone. • Move the handset closer to the base. You might have moved out of range.
• Your line cord might be malfunctioning. Try installing a new line cord.
• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and
connect a different phone. If there is no dial tone on that phone either, the problem is in your
wiring or local service. Contact your local telephone company.

Additional Information
www.vtechphones.com ADDITIONAL INFO 35
Troubleshooting
Problem Suggestion
I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to find
the base and produce a dial tone. This is normal. Wait an extra second before dialing.
• Make sure your phone is set to the correct dial mode for the type of service that you have
(pulse or touchtone). Refer to the Installation section of this user’s manual to set the dial mode.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply.)
• Eliminate any background noise. Noise from a television, radio or other appliance may cause
the phone to not dial out properly. If you cannot eliminate the background noise, first try muting
the handset before dialing, or dialing from another room in your home with less background
noise.
My handset beeps • Make sure the power cord is securely plugged into the base. Plug the unit into a different,
four times and isn’t working outlet not controlled by a wall switch.
performing normally. • Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not come on, refer to Charge Light is
Off in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.

36 ADDITIONAL INFO www.vtechphones.com

Troubleshooting
Problem Suggestion
CAN’T CONNECT • Only one handset of your phone system can be in use (off hook) at a time. For example, if HS1
displays on my is on a call and HS2 presses TALK, CAN’T CONNECT will display. Be sure only one handset
handset. is in use at a time.
• Move the handset closer to the base. You might have moved out of range.
•  If the handset is in its base and the charging light does not come on, refer to The charge light
is off in this troubleshooting guide.
•  Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the handset and base to reset.
•  Other electronic products can cause interference with your cordless phone. Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
The batteries will not • Charge the battery in the handset for 16 hours. For optimum daily performance, return the
hold a charge. handset to its base when not in use.
•  You may need to purchase a new battery, please refer to the Batteries section of this user’s
manual.

Additional Information
•  Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
If you subscribe to DSL If you hear noise during conversations and/or your caller ID features aren’t functioning properly,
service install a noise filter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise filter.

www.vtechphones.com ADDITIONAL INFO 37

Troubleshooting
Problem Suggestion
I get noise, static, • Press the CHAN button while on a call until the interference has been eliminated.
or weak signal even •  Other electronic products can cause interference with your cordless phone. Try installing your
when I’m near the phone as far away from these types of electronic devices as possible: wireless routers, radios,
base. radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
•  Microwaves operate on the same frequency as your phone. It is normal to experience static on
your phone while the microwave is running. Do not install this phone in the same outlet or near
the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
•  Relocate your phone to a higher location. The phone will likely get better reception not installed
in a low area.
•  If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply.)
I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you
using my phone. still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
I hear noise in the • Make sure the power cord is plugged in.
handset, and none of
the keys or buttons
work.

38 ADDITIONAL INFO www.vtechphones.com

Troubleshooting
Problem Suggestion
My handset does not •  Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user’s
ring when I receive manual.
a call. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.
Make sure the power cord is plugged in.
• You may be too far from the base unit.
•  Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its base when not in use.
•  You may have too many extension phones on your telephone line to allow all of them to ring.
Try unplugging some of the other phones.
•  The layout of your home or office might be limiting the operating range. Try moving the base to
another location, preferably on an upper floor.
•  If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply.)
•  Test a working phone at the phone jack. If another phone has the same problem, the problem
is the phone jack. Contact your local telephone company (charges may apply.)
•  Other electronic products can cause interference with your cordless phone. Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal

Additional Information
computers, kitchen appliances and other cordless phones
• Your line cord might be malfunctioning. Try installing a new line cord.

www.vtechphones.com ADDITIONAL INFO 39

Troubleshooting
Problem Suggestion
My calls fade or cut in • Press the CHAN button while on a call until the interference has been eliminated.
and out while I’m using •  Other electronic products can cause interference with your cordless phone. Try installing your
my handset. phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
•  Microwaves operate on the same frequency as your phone. It is normal to experience static on
your phone while the microwave is running. Do not install this phone in the same outlet or near
the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will get better reception not installed in a
low area.
•  If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply.)
The charge light is off. • Clean the handset and base charging contact each month using a pencil eraser or cloth.
• Make sure the power and line cords are plugged in correctly and firmly.
•  Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the handset and base to reset.
•  Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.

40 ADDITIONAL INFO www.vtechphones.com

Troubleshooting
Problem Suggestion
My Caller ID isn’t • Caller ID is a subscription service. You must subscribe to this service for this feature to work on
working. your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller ID compatible equipment.
My answering machine • Make sure system is turned ON (the ON/OFF key is illuminated).
is not recording • Make sure the announce only feature is set to OFF.
messages.
I cannot hear recorded • Using the base volume control, raise the volume to a comfortable listening level.
messages.

CL is flashing in the •  You need to set the day and time. Refer to the section(s) on setting day and time in this
base message display user’s manual.
window. • Make sure announce only feature is set to OFF
Common cure for If the unit does not seem to be responding normally, then try putting the handset in its base. If it
electronic equipment. does not seem to respond, do the following (in the order listed):
1. Disconnect the power to the base.

Additional Information
2. Disconnect the handset battery, and spare battery, if applicable.
3. Wait a few minutes.
4. Connect power to the base.
5. Re-install the battery(ies).
6. Wait for the handset to re-establish its link with the base. To be safe, allow up to one minute for
this to take place.

www.vtechphones.com ADDITIONAL INFO 41

Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning
solvents of any kind.

Warranty Statement
 emember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your base unit should fall into water, DO NOT RETRIEVE IT UNTIL YOU
R
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.

What does this limited warranty cover?

• The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all accessories provided
by VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally
and in accordance with operation instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America.
What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
• During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair this
product, we may use new or refurbished replacement parts. If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design. VTech
will return repaired or replacement products to you in working condition. VTech will retain defective parts, modules, or equipment. Repair or replacement of Product, at VTech’s option, is
your exclusive remedy. You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
• The limited warranty period for the product extends for ONE (1) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited
warranty. This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or
(b) the time remaining on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover

1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other
liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or

42 ADDITIONAL INFO www.vtechphones.com

Warranty Statement
4. Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for
rental purposes ); or
7. Product returned without valid proof of purchase (see 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
How do you get warranty service?
• To obtain warranty service in the United States of America, call 1-800-595-9511 for instructions regarding where to return the Product. Before calling for service, please check the user’s
manual. A check of the Product controls and features may save you a service call.
• E xcept as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the
transport of Product (s) to the service location. VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid.
VTech assumes no risk for damage or loss of the Product in transit.
• If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize
the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
• This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other
warranties for this product. The warranty exclusively describes all of VTech’s responsibilities regarding the product. There are no other express warranties. No one is authorized to make
modifications to this limited warranty and you should not rely on any such modification.

State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 imitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year
L
from date of purchase. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Additional Information
• In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or
other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.

www.vtechphones.com ADDITIONAL INFO 43

Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool).
5. Do not place this product on an unstable surface, such as a table, shelf or stand. The product may fall, causing serious damage.
6. Slots and openings in the back or bottom of the base unit and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper
ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power
company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may have anyone walking on it.
9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric
shock. Never spill liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than specified access
doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions, as improper adjustment of
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
E. If the product has been dropped and the base and/or handset has been damaged.
F. If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak.
15. Only put the handset of your telephone next to your ear when it is in normal talk.

44 ADDITIONAL INFO www.vtechphones.com

FCC, ACTA and IC Regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are
intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:

* Reorient or relocate the receiving antenna.

* Increase the separation between the equipment and receiver.
* Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
* Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product.
This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The base unit shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded
as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information,
please contact your local telephone company.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your

Additional Information
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting
service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right
to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone
company is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:

www.vtechphones.com ADDITIONAL INFO 45

FCC, ACTA and IC Regulations
* Remain on the line and briefly explain the reason for the call before hanging up.
* Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the device.

The term ‘’IC: ‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

The RBRC® Seal

The RBRC® Seal on the nickel-cadmium battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the
end of their useful lives, when taken out of service within the United States and Canada.

The RBRC® program provides a convenient alternative to placing used nickel-cadmium batteries into the trash or municipal waste, which may be illegal in your area.

VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product service centers. Please call
1-800-8-BATTERY™ for information on Ni-Cd battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment
and conserving natural resources.

RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

46 ADDITIONAL INFO www.vtechphones.com

Technical Specifications
Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and
900MHz technologies, providing enhanced performance over standard cordless telephones.
Frequency Control Crystal controlled
PLL synthesizer
Transmit Frequency Base: 912.75 - 917.10 MHz
Handset: 5863.80 - 5872.5 MHz
Receive Frequency Base: 5863.80 - 5872.5 MHz
Handset: 912.75 - 917.10 MHz
Channels 30
Nominal Effective Range Maximum power allowed by FCC and IC. Actual operating range may
vary according to environmental conditions at the time of use.
Size Handset: 184mm X 52mm X 41mm
Base: 160mm X 144mm X 104mm (with wall mount)
Charger: 85mm X 78mm X 50mm
Weight Handset: 130 grams Base: 347 grams (with wall mount)
Charger: 61grams

Additional Information
Power Requirements Handset: 600mAH Ni-Cd Battery
Base: 9V DC @ 400mA
Charger: 6V DC @ 200mA
Memory 9 Speed dial locations; up to 24 digits, 15 characters per location
Directory: 20 Memory locations (including the nine speed dial entries);
up to 24 digits, 15 characters per location
CID: 45 Memory locations

www.vtechphones.com ADDITIONAL INFO 47

Index
A Connect with the F
About announcements 26 answering system 32 FCC, ACTA and IC regulations 45
About call history 23 Feature summary 28
Additional information 35-47
D
Answering system Delete a number/name G
operation - remote access 32-33 stored in speed dial 18 Getting started 5-9
Answering system Delete a number/name
operation at the base 26-31 stored in the directory 20 H
Audible indicators 26 Delete records
Handset operation 11
from call history 24
Handset ringer
B Desk/Table Installation 7
style/battery save 9
Dial a displayed number 24
Basic operation 11-33 Headset Jack 14
Dial a speed dial number 18
Batteries 34
Dial a number I
Battery care and maintenance 34
from the directory 21
Before you begin 4 Installation 5-10
Display screen
Belt clip (optional) 10 Important safety instructions 44
messages - caller ID 25
Display screen Install Handset Battery 5
C Internet 10, 37
messages - telephone operation 15
Call Transfer 13
DSL Service 10, 37
Call screening/intercept 30 L
Caller ID 22-25 E Listen to, save &
Charge the handset battery 8 delete messages 29
Edit a number/name
Check for dial tone 8
stored in speed dial 17
Choose Location 5 M
Edit a number/name
Clear Message Waiting Alert 13 Maintenance 42
stored in the directory 19
Connect Power and Message Waiting 12
Telephone Line Cords 6

48 INDEX www.vtechphones.com
Move a number/name Speed dialing 16-18
to the speed dial memory 21 Store a call history
record in the directory 24
O Store a number/
Operating range 14 name in speed dial 16
Store a number/
name in the directory 19
P
Parts check list 4 T
Telephone operation 11-15
R Technical Specifications 47
Range 14 Telephone directory 19-21
Reassign locations in speed dial 18 Temporary tone dialing 12
Record a memo 30 To delete your announcement 27
Record your announcement 27 To review your
Remote access commands 32 announcement at any time 27
Replacing the Handset Battery 34 Troubleshooting 35-41
Review call history 23
V
S Voice menu 32
Set Handset date and time 9
Set language mode 8 W
Set the dial mode 8 Wall Mounting 7
Setting the clock 26 Warranty statement 42
Setting up your Window display 31
answering system 28

www.vtechphones.com INDEX 49
 VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc.; Beaverton, Oregon.
Distributed in Canada by VTech Communications Canada, Ltd.; Suite 200, 7671
Alderbridge Way, Richmond, B.C.
Copyright ©2005 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.

91-000499-020-000