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Mortgage Script 1

The bank representative is calling to check if the homeowner would be interested in cashing out equity, debt consolidation, home improvements, lowering an interest rate above 4.75%, or reducing the term of a 30-year mortgage. They ask questions to verify the home value, balance, interest rate, income, and payment history to determine eligibility for refinancing with one of their qualified loan officers.

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Amber Kim
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265 views1 page

Mortgage Script 1

The bank representative is calling to check if the homeowner would be interested in cashing out equity, debt consolidation, home improvements, lowering an interest rate above 4.75%, or reducing the term of a 30-year mortgage. They ask questions to verify the home value, balance, interest rate, income, and payment history to determine eligibility for refinancing with one of their qualified loan officers.

Uploaded by

Amber Kim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Hello. This is XXXXXXX calling from name of bank, how are you today?

The reason for my call is because we are reaching out to people in your
area to see if they have a need for
∙ Cash Out
∙ Debt Consolidation
∙ Home Improvement
∙ Lowering their interest rate if its 4.75 or higher
∙ Or just cutting down their term if you are currently in a 30 year.
Would any of these be something you are interested in?
If yes: Ok, that’s GREAT! I’d like to just verify a few things and then we
can work on getting you qualified.
∙ Is your home value about XXXXXXX
∙ Is your balance about XXXXXXX
∙ Is your rate XXXXXX
∙ Do you have household Income that would help qualify you for a
mortgage? (Must answer yes)
∙ Have you been more than 30 days late on your mortgage in the
past 12 months? (Must answer no)
PERFECT! I see I have XXXXXXXX available now who is our most
qualified loan officers, so you’ll be in great hands. Is it ok if I bring
him/her on the line now so they can help get you qualified?
If no: Did you know you can possibly lower your rate or lower the term
that you have left on your mortgage. May I ask what your current rate
is?
If rate is 4.5% or higher - Ok, I think we might be able to lower your
rate as well as your term. Would it be ok if I got a senior loan officer on
the phone with us that can better help get you qualified?
If rate is lower than 4.5%: Ok, You’re in good shape, have a great day!

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