TURKISH AIRLINES DEBIT MEMO / BOOKING POLICY

All booking activities for Turkish Airlines flights are monitored by various robotic programs . Non-productive
bookings have been subject to debit memos effective 27/FEB/2006 , which reflected the segment /
cancellation fee billed to TK by the GDS ,with an additional processing fee.

As of 03 October 2007 TK will charge 35 EUR flat fee to all booking practices listed in Article II-Booking
Procedures .We urge all Travel Service Provider reservation staff to strictly follow procedures and regrettably
non-compliance of these rules will result with debit to the service provider. Travel Service Provider will also
be prohibited from selling Turkish Airlines inventory.

Turkish Airlines Debit Memo/Booking Policy applies to all GDS users; accredited and non-accredited travel
service suppliers as well as any entity accessing Turkish Airlines internal reservation system via internet or
any other electronic means.

Turkish Airlines holds the right to apply changes to its Debit Memo/Booking policy without notifying
beforehand therefore it is under the responsibility of Travel Service Provider to update its employees of
regulations.

ARTICLE I-Definitions

1. Speculative / Fictitious Booking : Bookings made in an anticipation of a sale where no definite

passenger exists / or for productivity purposes where no definite passenger exists by using fake
names.
2. Adminstrative Booking : Bookings created for testing/agency training/business tracking Services
(printing itineraries or invoices).
3. Churning : Segments that are repeatedly cancelled and rebooked to circumvent time limits or to
meet GDS productivity.
4. Duplicate Bookings : Booking more than one segment/PNR for same passenger for same
/different route.
5. No-Show : Inventory spoilage caused by Travel Service Providers failure to issue tickets and/or
cancel unticketed reservations.
6. Passive Booking : Non-active booking entered in the GDS to issue ticket for active booking
originally hosted in the airlines system.
7. Inactive Booking : segments in PNR with status code PN, HX, UN, NO, SC, TK, UC, US or WK.
8. Group Booking : Booking 9 or more passengers on 1 PNR
9. Travel Service Provider : Agency or any entity booking the reservation on behalf of passenger.
10. Same Day Booking : Bookings made within 24 hours of flight departure

ARTICLE II-Booking Procedures

Travel Service Provider must refrain from below booking practices but not
limited to.

1.Speculative /Fictitious Bookings.

a) Post departure bookings

b) Bookings made with fake names. Not limited to but such as surnames ABC/FGHJK/Initials like
A/B/C.
c) Names of celebrities.
d) Impossible Bookings : Itineary with bookings illogical for passenger to meet such as multiple
destinations , bookings with connections that depart before arrival of the inbound flight.
e) Booking created to block the space or to reach the CRS designated productivity count, if there is
no definite passenger.
f) Booking not cancelled immediately when passenger notifies travel service provider of
Cancellation.
g) Open segments entered for other that of ticketing purposes.
h) Repeatedly high cancellation ratio
i) Remarkable amounts of unticketed bookings made within 24 hours of flight departure (same day
bookings)

2. Administrative Bookings ;
 a) Test PNRs - such bookings must not be created in live mode ,test mode shall be used for this
purpose.
b) Bookings created for agency training.
c) Bookings created for business tracking purposes.
d) Booking made for sole purpose of obtaining customer visa and other regarding documents.
e) Bookings created to keep copy of itinierary.Please use below codes for such purposes ;

Sabre - YK status code: 0TK006J01NOVORDISTYK1

Amadeus-Ghost Segment: SSTK108Y12JULISTESBGK1/08000900/PNR NO
SEE HELP PAGES :HE SS,MS625
Worldspan-Travel Segment: From availability screen 01Y1@TVL
SEE HELP PAGES-HELP TVLC
Galileo –Tour Segment: 0TURTKBK1IST26NOV-FREE FORMAT
SEE HELP PAGES :H/AUXS

3.Inactive Bookings

a) Failure to remove all inactive codes HX,UN,UC,NO,SC,TK,US,PN or WK status codes from PNR.
b) When the desired waitlisted segment is confirmed all other waitlisted segments no longer
needed, must be removed.

** Agent should monitor queues regularly and remove all inactive segments**

4.Duplicate Bookings

Duplicate bookings: booking more than one reservation for the same passenger within one or more CRS. The
following are considered duplicate bookings whether :

a) The same flight number on the same or different date.Flight segments in a PNR are active or
passive.
b) Different flight numbers for the same city pair for the same or for a different date.
c) Different destination point on the same or different date
d) Same or nearby airport
e) Similiar itinerary booked on other airline and Turkish

5.Passive Bookings ;

Passive Segments are only to be entered to issue a ticket for a confirmed PNR held in airline host system.
Non-accredited agencies do not have ticketing authority, thus should not use passive segment codes. All
passive segment entries are monitored via Turkish Airlines robotic system and those that do not meet the set
criteria are rejected automatically, and a message is sent with the NO status code (a code generated by
airlines when booking policies are not followed) defining the purpose of rejection. It is of utmost importance
to delete all NO segments from the PNR to prevent unnecessary costs to Turkish Airlines and ADM to travel
service provider that do not comply with this policy. In order to assist you with your bookings and to avoid
inconvenience to your passengers, please see an explanation of various SSR messages below. For further
details or inquiries please call Turkish Airlines sales office or send an e-mail to: [email protected]

a) Passive segment may be entered only for ticketing purposes when booking is made through the
airline system. The booking class must match.
b) Non-accredited travel service provider must not create passive bookings as they do not have the
ticketing authorities.
c) Passive segments must not be used to create a copy of a PNR when passenger requests an invoice
or itinerary. Instead please see non-billable satus codes under administrative bookings.
d) All NO status codes must be deleted from PNR as this booking is rejected by airline

Travel service supplier will recieve NO staus code for airline upon the below circumstances;

a) No Ticketing Authority: This message is only sent to non-accredited agencies.

b) No matching PNR found: This message is sent when the passive segment does not match any
record in the airline’s system.
c) Spelling error correct name: Passenger’s name should be entered accordingly to the active
booking created in the airline’s system.
d) PNR is under control of another agency Active booking held in the airline’s system has been
created by another agency. The booking should be queued to agency for ticketing, provided that
both agencies
are using the same CRS.
e) Class mismatch cancel and verify: The class of the passive segment does not match the class of the
original booking.
f) Holding active booking from you: Active segment held in the airline’s system is originally created
by the same agency. Agency should issue ticket off the active record
g) PL segments are not accepted: Passive waitlists are not accepted, as passive segments are only to
be entered to issue ticket for confirmed segments.
h) Passive segment message previously received: This message alerts agent that the segment has
already been entered and accepted.
i) NO exact match please verify: The number in the party does not match the record held by the
Turkish Airlines.
j) Active segment in the airlines system is waitlisted: Agency cannot enter passive segment until the
waitlisted segment has been confirmed.
 k) Invalid airport code cancel and verify: Agency has entered a passive segment with a wrong
airport code / city code.
l) Flight number mismatch - cancel and verify: Flight number of passive segment does not match the
flight number in the airline’s system.
m) There is an active booking on the same CRS: Another agency has originally created the active PNR.
n) Active PNR is cancelled in airlines system: active booking has been cancelled in the airline’s
system. Please check the original PNR.
o) Name mismatch - cancel and verify: When the names in the PNR do not match the names received
previously. Mismatch exceeds 2 characters (two letters)

Article III -Ticketing and Time Limit Rules

a) Churning : Segments that are repeatedly cancelled and rebooked to circumvent time limits or to
meet GDS productivity. (churning).
b) No-Shows: Inventory spoilage caused by agents failure to issue ticket and/or cancel unticketed
reservations.
c) Questionable cancellations prior to the scheduled flight.
d) Time limit requirements and fare rules must be adhered to and ticket must be issued according to
the booking status. Confirmed status may not be used unless received from TK.
e) Confirmed ticket issued for a not-confirmed booking.
f) Agent must not create a PNR in order to check the fare and other information.
g) Agent must not book itinerary in one class of service and issue ticket in another class of service.
h) Ticketing must be done in the same CRS in which the original booking is made. Agents may
transfer a PNR for ticketing purposes from one agent to another, using the following entries:

Sabre: 6*TA/PCC (see F*SQLRT for details)

Amadeus: ES PCC-B (PCC is the agency’ s city code.
Galileo: QEP/PCC (PCC is the agency’ s city code)
Worldspan : QEP/PCC (PCC is the agency’ s city code)

ARTICLE IV-GROUP BOOKINGS

**** Procedure for Passive Group PNRs (Reservations) ****

In order to avoid any rejections when issuing individual tickets with a passive status code for active group
bookings held in Turkish Airlines reservations system, it is mandatory to add a *TCP*(to complete party)
information to the passive PNR.

Please use the following *TCP* format prior to *EOT* entry

3OSI TK TCP30 (nbr.of psgrs in the group), GROUP NAME

We kindly request that all agents in office involved with reservations read the below guidelines carefully. We
would like to thank travel agents who have been in compliance with the established booking procedures
and look forward to maintaining our partnership.