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Manage Debit Card (Corporate)

This document outlines the process for managing a corporate debit card that has been returned, scrapped, or cancelled. The process involves receiving a request from the customer to cancel/scrap the card. The customer relationship manager then validates the customer and verifies the card number. If authenticated, the card status is changed to returned, cancelled, or scrapped in the system. If not authenticated, the customer request is rejected.

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Ram Mohan Mishra
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24 views1 page

Manage Debit Card (Corporate)

This document outlines the process for managing a corporate debit card that has been returned, scrapped, or cancelled. The process involves receiving a request from the customer to cancel/scrap the card. The customer relationship manager then validates the customer and verifies the card number. If authenticated, the card status is changed to returned, cancelled, or scrapped in the system. If not authenticated, the customer request is rejected.

Uploaded by

Ram Mohan Mishra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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27/04/21 Manage Debit Card (Corporate)

TEMENOS Banking Reference Processes


Manage Debit Card (Corporate) Last change: 17-Mar-2021 12:05:15
Type: EPC

Debit card
returned/ Debit card reported lost or
scrapped/ returned for cancellation
cancelled

Request Letter from


Customer Receive request Customer RM
from Customer (Corporate)

Validate
ENQ
Customer for Customer RM
CUSTOMER.
cancelling/ (Corporate)
CSM.CORP
scrapping debit...

ENQ
ACCOUNT.A
MEND

Customer Customer not


authenticated authenticated

CARD.ISSUE, Verify card Customer RM Reject Customer Customer RM


INPUT number (Corporate) request (Corporate)

Input account number


to enquire linked card details

Customer
CARD.ISSUE, Change card Customer RM request rejected
INPUT status (Corporate)

Input status change


- Returned
- Cancelled

Verify and
CARD.ISSUE, Customer RM
authorise change
AUTH (Corporate)
card status

CQ Change card status

SYS

Card status
changed

Temenos R21 Proprietary & Confidential 1

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