Scribd
Upload
78 views

Process Flowchart Sales 06 08 04

The document outlines Specialty Heat Treating's sales process flowchart. It begins with prospecting potential customers that meet the target market profile. If a customer is interested, the sales representative presents to them. If the customer requests a quote, the quotation process occurs involving estimating costs. If the quote is awarded, quality planning takes place before handing off to production processes. The flowchart provides the steps and responsibilities for progressing customers through the sales cycle.

Uploaded by

Saravana kumar Nagarajan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
78 views

Process Flowchart Sales 06 08 04

The document outlines Specialty Heat Treating's sales process flowchart. It begins with prospecting potential customers that meet the target market profile. If a customer is interested, the sales representative presents to them. If the customer requests a quote, the quotation process occurs involving estimating costs. If the quote is awarded, quality planning takes place before handing off to production processes. The flowchart provides the steps and responsibilities for progressing customers through the sales cycle.

Uploaded by

Saravana kumar Nagarajan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
You are on page 1/ 2

SPECIALTY HEAT TREATING, INC.

SALES PROCESS FLOWCHART


PROCESS FLOWCHART: PROCESS OWNER: PREVIOUS PROCESS: BUSINESS PLANNING
SALES VP OF OPERATIONS Prospecting
REVISION: PROCESS AUTHOR: TARGET MARKET - Inputs from Target
Process -
Research,
6/8/2004 VP OF OPERATIONS Market (Ideal Customer Profile). Exploritory calls to
OUTPUTS - Database records
Identify companies
for Prospects.
that meet our
PROCESS INPUTS: profile.
(KZ)
Marketing Process
Geared toward
Long Term Focus
on Target Market. OUTPUT - Database
Sales Contact to Updates
(Business Planning Committee) establish and
determine interest.
PROCESS CRITERIA:
(KZ)

OUTPUT - Database
Updates Repeat Contact (5 Is there
NO
times minimum) Interest?

PROCESS OUTPUTS:
(KZ)
YES

Sales Presentation

RESOURCES:
(KZ / BF / DS)
NO

RFQ
Received?
Customer
Service
Process.
CONTROLS: YES

(ALL)
Quotation
Process
OUTPUT -
Database
(EM / Plant Managers) Updates

MEASUREMENTS:
Credit
Awarded Quotation
Approval YES NO
Business? Follow-up.
process.

(KZ)

CORRECTIVE ACTION: Quality


Planning
Notify Sales -
(APQP -
Update Records
PPAP)
Process. (QAM / PM)

OUTPUTS - To Production
Processes.
SPECIALTY HEAT TREATING, INC.
SALES PROCESS FLOWCHART
NEXT PROCESS: QUOTE

You might also like