Republic of the Philippines

NORTHWEST SAMAR STATE UNIVERSITY

Main Campus, Calbayog City

Compilation of Housekeeping
Practical/Laboratory Activities

Presented to:
JESSICA CANO-ALORRO, DBA
Hm 3 Subject Instructor

Presented by: GROUP 2

JASMIN ARNADO BAMAN
ROLAND BERNABE JUANERIO
LUCIA FRANCO
KATRINA MARIE TOMNOB
ANGEL AMOTO
JAIREH MAQUIDATO
RICARDO PELLINA
RONIE CASPE
LAWRENCE DACUMA
JONATHAN ROSARIO

BSHM - 1A

MAY 16, 2023

SY: 2022-2023
 A. INTRODUCTION

We a student pursuing a Bachelor of Science in Hospitality Management, we are about to

embark on an exciting journey that will equip us with the knowledge and skills necessary to
thrive in the dynamic and ever-growing hospitality industry. One essential aspect of our
learning experience will be the opportunity to participate in laboratory courses designed
specifically to provide hands-on training and practical application of the theories and
concepts learning in the classroom.

The laboratory component of our program offers a unique platform where we can bridge
the gap between theory and practice, allowing us to develop critical skills, enhance our
understanding of the industry, and gain confidence in our abilities. This introduction aims to
provide an overview of what we can expect from our laboratory experiences in Hospitality
Management. These simulated environments will give you a taste of what it's like to work in
the industry, enabling us to build proficiency in a range of operational and hands-on Training.
By actively participating in these activities, we will develop technical skills, problem-solving
abilities, and a comprehensive understanding of industry-specific tools and equipment. Also,
the Teamwork and Collaboration of our group.

Laboratory courses often require us to work in teams, reflecting the collaborative nature
of the hospitality industry. Through group projects and interactive activities, we learn how to
effectively communicate, delegate tasks, and solve problems collectively. These experiences
will enhance our interpersonal skills, leadership abilities, and aptitude for teamwork, all of
which are crucial for success in the hospitality field. Industry-Relevant Challenges.
Laboratory experiences in Hospitality Management are designed to expose us to real-world
challenges and scenarios commonly faced by professionals in the industry. We will be tasked
with resolving issues related to customer service, operational efficiency, quality control, and
guest satisfaction. These hands-on challenges will allow us to develop critical thinking skills,
adaptability, and the ability to make informed decisions under pressure.
B1. TITLE OF THE ACTIVITY

BED MAKINNG

C1. DESCRIPTION

Bed making is the process of arranging and preparing a bed for use. It involves
several steps to ensure that the bed is clean, comfortable, and visually appealing. Here's a
general description of the bed making process. The first step is to remove the existing
bedding, including sheets, pillowcases, and any other covers. These are usually gathered and
placed in a laundry hamper for cleaning. Before proceeding, it's important to inspect the
mattress for any stains, damage, or wear. If necessary, spot cleaning or repairs can be done at
this stage. The fitted sheet is the first layer that goes directly onto the mattress. It has
elasticized corners that hold it securely in place. The sheet is spread out evenly over the
mattress, ensuring a snug fit. If using a flat sheet or top sheet, it is placed on top of the fitted
sheet. The top edge of the sheet should align with the top edge of the mattress, with equal
overhang on both sides. The sheet is tucked under the mattress at the foot end. A blanket or
duvet can be added on top of the sheet. It should be centered and spread evenly over the bed,
covering the entire surface. If using a duvet, a duvet cover can be placed over it for protection
and added style. Pillows are arranged at the head of the bed. The number of pillows can vary
depending on personal preference and bed size. Standard practice often involves placing two
or more pillows, with decorative pillows added for aesthetic purposes. Pillowcases are
slipped over each pillow, ensuring a smooth and wrinkle-free appearance. The open end of
the pillowcase should face away from the center of the bed. To complete the bed-making
process, any additional decorative elements, such as throws, cushions, or bed skirts, can be
added for a more polished look.

Throughout the process, attention to detail is crucial, including ensuring the sheets are
smooth and free of wrinkles, aligning the edges of the bedding with the edges of the mattress,
and maintaining an overall tidy and appealing presentation. Proper bed making not only
contributes to the visual appeal of a room but also promotes a clean and comfortable sleeping
environment. It is an essential task in maintaining a well-kept and inviting bed for a restful
night's sleep.

D1. PHOTOS
 ” Before and after hands-on training in Bed Making”

B2. TITLE OF THE ACTIVITY

CLEANING PUBLIC FACILITIES

C2. DESCRIPTION

Public cleaning is an essential part of maintaining hygiene and providing a clean and
safe environment for the public. It entails thoroughly cleaning and disinfecting a variety of
public locations, including government buildings, libraries, schools, hospitals, parks,
shopping malls, and public bathrooms, among others. The following tasks are usually
included in the procedure. The first step is to clean up any litter, waste, or debris on the
property. Emptying garbage cans, cleaning the floors, and collecting rubbish from specific
places may be included. All surfaces in the facility must be carefully cleaned. Floors, walls,
windows, countertops, tables, chairs, and other fittings are all included. Depending on the
kind of surface and the amount of filth or stains present, several cleaning procedures may be
utilized.

Disinfection is critical for germ elimination and illness prevention. Doorknobs,

handrails, light switches, and elevator buttons receive special care. To guarantee proper
sanitation, disinfectants are employed in accordance with prescribed criteria. Because of their
extensive usage, public bathrooms require special attention. Cleaning includes using suitable
disinfectants to scrub toilets, urinals, sinks, and floors. It is also necessary to replenish toilet
paper, paper towels, and hand soap. Cleaning procedures for various types of flooring, such
as carpets, tiles, or hardwood, may differ. Vacuuming, cleaning, or polishing the floors helps
to keep them clean and presentable. Waste disposal must be done correctly. Trash and
recycling containers should be emptied on a regular basis, and hazardous material, if present,
should be handled in accordance with guidelines.

Cleaning the public area may also notice and report any facility maintenance concerns
or repairs, such as broken fixtures, leaking pipes, or malfunctioning equipment. This
contributes to a safe and functional environment for the general population. Cleaning
employees must observe safety requirements and use personal protective equipment (PPE)
such as gloves, masks, or goggles when necessary. To avoid accidents or injuries, they should
also be instructed in the safe use of cleaning chemicals and equipment. Overall, cleaning
public facilities is a thorough procedure that attempts to give the public cleaning, sanitary,
and pleasant environment to enjoy. It is critical in promoting health, avoiding disease spread,
and improving the overall experience of those who use these facilities.

D2. PHOTO
 “Before and after cleaning the Public facilities.”

B3. TITLE OF THE ACTIVITY

IRONING & PACKING AND UNPACKING THE SUITCASE

C3. DESCRIPTION

Ironing is the process of removing wrinkles and creases from clothes using heat and
pressure. It is typically done with an iron, which is a flat metal appliance that heats up and is
used to press the fabric. Ironing can be done on various types of clothing, such as shirts,
pants, dresses, and skirts, to give them a neat and crisp appearance. To begin ironing, you
need to set up your ironing board in a well-ventilated area. Make sure the board is stable and
secure. Next, fill the iron with water if it has a steam function, or adjust the settings according
to the fabric type if it's a dry iron. Plug in the iron and allow it to heat up to the desired
temperature. Before ironing, ensure that the clothing item is clean and slightly damp. You can
achieve this by washing the garment and then letting it air dry until it is slightly moist but not
soaking wet. This helps the iron glide smoothly over the fabric and improves the
effectiveness of the ironing process. Lay the garment flat on the ironing board, and smooth
out any wrinkles or folds with your hands. Start ironing from the collar or the top of the
garment, moving downward. Apply gentle pressure with the iron while moving it in a back-
and-forth or up-and-down motion, depending on the fabric. Take care not to leave the iron in
one spot for too long to avoid scorching the fabric. Pay attention to specific areas that require
extra attention, such as collars, cuffs, and pockets. For delicate fabrics, use a lower heat
setting and place a cloth between the iron and the fabric to protect it from direct heat. Once
you have finished ironing a clothing item, hang it or fold it immediately to prevent new
wrinkles from forming. Allow the garment to cool down before storing or wearing it. Packing
and unpacking, on the other hand, involve organizing and arranging items in a suitcase or a
bag for travel or storage purposes. When packing, it is helpful to make a checklist of the
items you need to take with you to ensure that nothing is forgotten. Start by laying out all the
items you plan to pack and categorize them by type. To maximize space, consider rolling
your clothes instead of folding them. This technique can help reduce wrinkles and save room
in your suitcase. Place heavier and bulkier items at the bottom, such as shoes or toiletries, and
then layer lighter items on top. Utilize the available space efficiently by filling gaps with
smaller items or accessories. To prevent spills or leaks, place liquids in leak-proof containers
and consider placing them in sealed plastic bags. When unpacking, remove items from your
suitcase one by one and place them in their designated areas. Hang clothes that need to be
hung, and fold and organize the rest. It's good practice to unpack as soon as possible to avoid
wrinkles and keep your belongings organized. Remember to pack any fragile or delicate
items with extra care, using padding or protective layers to prevent damage.

D3. PHOTOS
 “Hands-on training in Ironing & Packing and Unpacking suitcase documentation”

B4. TITLE OF THE ACTIVITY

MINI BAR

C4. DESCRIPTION

The mini bar is a small refrigerator typically found in hotel rooms or private
residences. It is designed to provide convenient access to a selection of beverages and snacks
without the need to leave the room. Here is a description of a typical mini bar: The mini bar is
a compact and sleek appliance, usually standing around knee height. It is made of durable
materials like stainless steel or plastic, ensuring its longevity and easy maintenance. The
exterior is often adorned with a stylish finish, complementing the overall aesthetic of the
room. Upon opening the mini bar, you will find a well-organized interior with adjustable
shelves and compartments. These compartments are designed to hold a variety of items such
as canned and bottled beverages, alcoholic drinks, snacks, chocolates, and even some
personal care items. The mini bar is usually stocked with a selection of popular drinks,
including soft drinks, water, juices, and sometimes alcoholic beverages like beer, wine, and
spirits. To enhance the convenience, the mini bar often features a transparent door or glass
panel, allowing guests to easily view the available items without having to open it. Some
mini bars also have a small freezer section for storing ice or frozen treats. For ease of use, the
mini bar usually includes a simple temperature control dial or buttons, allowing guests to
adjust the cooling settings based on their preferences. The fridge operates quietly and
efficiently, ensuring that the stored items remain cool and refreshing. It's important to note
that mini bar items are typically accompanied by a price list or menu, indicating the cost of
each item. Guests can enjoy these treats at their leisure, and the items consumed are usually
tallied by a sensor or monitored by the hotel staff for billing purposes. Overall, the mini bar
provides a convenient and enjoyable in-room experience, allowing guests to relax and
indulge in a selection of refreshments without leaving the comfort of their accommodation.

D4. PHOTOS

“Inventory for the product used by the guest in mini bar and how will the mini bar
attendant match the total cost product used by the guest.”

B5. TITLE OF THE ACTIVITY

SHOE POLISHING

C5. DESCRIPTION

In this activity, we embarked on a mission to bring back the luster to our worn-out leather
shoes. We gathered all the necessary supplies, including a horsehair brush, a soft cloth, shoe
polish. We started by thoroughly cleaning the shoes, removing any dirt or dust with the brush.
Then, we applied a small amount of shoe polish, using circular motions to work it into the
leather.

D5. PHOTOS:

NAME: JASMIN BAMAN

Before the polishing process, the shoes appeared dull and covered in dust.
And I buff it with shoes brush and soft cloth to bring out the shine.

After letting it dry for a few minutes, I buffed the shoes with the soft cloth, gradually
revealing a renewed shine. The process was repeated until the desired level of polish was
achieved. I apply the shoe polish with circular motions to ensure even coverage, so this is the
result.

NAME: RONIE CASPE

The first step in shoe polishing is to clear the shoe of any loose materials and debris.
To prevent the polish from being affected by dirt or other objects, clean your shoes. After
gently brushing off any dirt from the shoes' surface using a soft brush or horse brush and
spraying it with a little water, the shoes should be clean. Applying the polish is the next step
using a clean cloth or a polishing brush. And sprinkle it with small amount of water in bottled
spray. Allow the polish to stay or dry for a few minutes after applying it to give it time to dry.
This will make a shoe more natural look. After the polish has dry, polish the shoes to a shine
using a clean cloth. You can use a polishing cloth or a buffing wheel to achieve an especially
glossy finish.

NAME: ANGEL M. AMOTO

BEFORE

DESCRIPTION:

 So, before, they made our shoes dirty with excess dirt and after that, they taught us
how to do the shoe polishing. First the brush is used to get rid of the dust, then the
polishing is applied to make the shoes shine and look better.

AFTER

DESCRIPTION:

 In after it’s so satisfying for me because they look cleaner, brighter, and more
polished, which can be a pleasant feeling for me.

NAME: KATRINA MARIE A. TOMNOB

 Before you begin polishing, it is important that you first clean your shoes to remove
any built-up dirt, salt, or dust. Otherwise, the dirt could get trapped beneath the polish or
scratch the surface of the shoes. Brush the shoe vigorously with your horsehair brush to
remove any debris then Dip the old t-shirt or polishing brush into your chosen polish and
work it into the surface of the shoe, using small circular motions. Apply a medium pressure
and make sure to coat the surface evenly, paying special attention to the toe and heel which
get the most wear. Once you have applied polish to the first shoe, set it aside on the
newspaper and begin working on the second shoe.

NAME: LUCIA MAY FRANCO

 Make it shine and unique as long as you can. We as the students of BSHM it is our
part to do some activities, we do the shoe polishing the dirty shoe we have to clean it properly
and the shoe should be shining.

NAME: RICARDO PELLINA

“In shoe polishing We need a dirty Shoes And make it clean and shine like our industry we
need to make our industry beautiful and wonderful.”

NAME: LAWRENCE DACUMA

 Easy to use to polishing our shoes I advise using our horsehair brush to clean your
shoes of any loose dirt and debris before applying, and to achieve a clean and beautiful
leather surface, thinly apply the polish with the sponge brush. Allow it to soak in for about 5
minutes. Then there is no need to brush or wipe the shoe with a cloth afterward, lastly to
apply if necessary.

NAME: JONATHAN ROSARIO

“In a dirty shoe put some kiwi polish cause it's against solution that are worse than the
problem, like an old man who want their dyed his hair color to hide gray and to make it
black, just like a shoe, also put dyed color to hide dirt and make it shine bright.”

NAME: JAIREH MAQUIDATO

 “A shoe cannot stay dirty as of it is right now but if you brush and polish it this will be the
brighter and most shiny shoe.”

NAME: ROLAND JUANERIO

“NO MATTER HOW DIRTY YOUR SHOES, IF YOU FOLLOW THE STEPS BY
POLISHING YOUR DIRTY SHOES IN APPROPRIATELY, IT WILL BE LIKE A
CRSYTAL CLEAR WITH SHINING AND SHIMMERING SHOES. YOU CAN ALSO,
SEE WHAT IS THE DIFFERENCE BETWEEN BEFORE AND AFTER.”

DESCRIPTION:

You can use your bare hands, a rag, a towel, or a brush to apply shoe polish to the
shoe. Since it works best on clean, dry shoes, shoe polish is not a cleaning product. Usually,
getting good results requires using a strong rubbing motion to uniformly apply the polish to
the boot, followed by further buffing with a clean, dry cloth or brush. Another method, called
"spit-polishing" or "bull polishing," is using a towel and a drop of spit or water to gently
work polish into the leather. This process produces the mirror-like, high-gloss surface that is
occasionally referred to as a "spit shine" or "bull," and which is highly prized in military
organizations. To increase the lifespan and aesthetic appeal of a leather shoe, a protective
coating made of polishes including carnauba wax can be applied. It is possible to buy hard
sponges that have already had shoe polish absorbed into them. These sponges may be used to
buff leather without the need to coat them with extra shine. Typically, this is referred to as an
applicator.

E. OVERALL IMPRESSION

Overall impression for bed making, cleaning public facilities, ironing, and
packing/unpacking for suitcases, and shoe polishing varies depending on individual
preferences and circumstances. However, I can provide some general insights on these tasks.

From the first activity which the Bed making is a simple and essential task that
contributes to a clean and organized living environment. It involves arranging the sheets,
pillows, and blankets neatly on the bed. A well-made bed can create a visually pleasing and
inviting atmosphere.

Our second activity is Cleaning public facilities, such as restrooms, parks, or

community areas, is crucial for maintaining hygiene and ensuring a pleasant experience for
everyone. It involves tasks like sweeping, mopping, disinfecting surfaces, emptying trash,
and restocking supplies. Proper cleaning practices are important to prevent the spread of
germs and maintain a safe environment.

The third activity are the Ironing that involves removing wrinkles and creases from
clothing using a heated iron. It helps to maintain a polished and presentable appearance.
Ironing can be time-consuming, but it can also enhance the overall look of garments and
create a more professional or formal image.

The fourth activity, Packing and unpacking suitcases can be a practical and sometimes
challenging task. It requires efficient organization, especially when traveling. Properly
packing items ensures maximum use of space and minimizes wrinkles or damage to clothing.
Unpacking allows for easy access to essentials during a trip and facilitates a smooth transition
upon arrival.

In our fifth activity are Mini bar replenishment that plays in a vital role in the
hospitality industry, leaving a lasting impression on guests. The overall impression of mini
bar replenishment reflects the attention to detail, organization, and guest satisfaction provided
by the establishment. A well-stocked and well-organized mini bar creates a positive impact,
ensuring that guests always have a wide range of beverage and snack options available to
them. The overall impression is enhanced when the mini bar is kept clean and free from dust
or spills, demonstrating a commitment to hygiene and guest comfort. Regular monitoring of
inventory and prompt restocking of depleted items contribute to a seamless guest experience,
leaving them with a sense of convenience and satisfaction. Transparent pricing and clear
product information also add to the overall impression, enabling guests to make informed
choices. By consistently maintaining a high standard of mini bar replenishment,
establishments can create a favorable impression, showcasing their dedication to providing
exceptional service and ensuring a memorable stay for their guests.
 I put Shoe polishing as the last activity because it will be individual. In shoe polishing
is the process of cleaning, conditioning, and shining shoes. It helps to maintain the quality,
appearance, and longevity of footwear. Polishing shoes can be seen as a detail-oriented task
that adds a finishing touch to an outfit and reflects personal grooming and attention to detail.

In general, the impression of these tasks can vary based on personal preferences and
circumstances. Some individuals may find them therapeutic or enjoyable, while others may
consider them mundane or time-consuming. However, the importance of these tasks lies in
the cleanliness, organization, and overall presentation they contribute to the living
environment or personal appearance.

F. LEARNING AND REALIZATION:

In the hospitality industry, attention to detail and impeccable service are paramount.
Mastering tasks such as bed making, cleaning public facilities, ironing, packing/unpacking
suitcases, mini bar replenishment, and shoe polishing are essential skills that contribute to
creating a positive guest experience. This essay will delve into the learning process and
practical implementation of these tasks, highlighting their importance in maintaining a well-
functioning and welcoming environment.

Hands-on training in a hospitality laboratory is a transformative experience that offers

a multitude of learning opportunities and realizations. Aspiring hospitality professionals’ step
into a dynamic environment where theoretical knowledge converges with practical
application. This essay explores the various facets of hands-on training, highlighting its
impact on skill development, teamwork, problem-solving, adaptability, and industry insights.

Within the confines of a hospitality laboratory, practical application reigns supreme.

The theoretical foundations laid in classrooms find their purpose as students actively engage
in the tasks that define the industry. Here, the culinary arts come to life, as aspiring chefs
meticulously craft dishes, paying heed to the precise techniques and creative presentations
that set them apart. Table setting becomes an art form, with attention to detail transforming a
simple act into an aesthetic experience. Through hands-on training, individuals cultivate the
necessary skills, honing their craft to perfection.

The hospitality laboratory provides fertile ground for the development of teamwork
and communication skills. As students work in teams, the importance of collaboration
becomes evident. The synergy between team members is fostered through the delegation of
tasks, the sharing of responsibilities, and the harmonious coordination required to deliver
exceptional service. Effective communication is vital in this setting, enabling team members
to convey their ideas, provide feedback, and ensure smooth execution. Through hands-on
training, individuals learn the value of teamwork and the power of effective communication.

Also, the hospitality industry is rife with challenges and unexpected situations.
Hands-on training in a laboratory setting simulates real-world scenarios, allowing individuals
to face and overcome these hurdles. From managing unruly guests to addressing operational
issues, problem-solving becomes an integral part of the training process. As individuals
tackle these challenges head-on, they develop critical thinking skills, analyzing situations
from multiple perspectives and devising innovative solutions. Hands-on training fosters a
resilient and adaptable mindset, equipping individuals with the ability to navigate through
adversity.

The hospitality laboratory serves as a microcosm of the ever-evolving hospitality

industry. Here, individuals encounter the fluidity of customer demands, changing trends, and
unexpected disruptions. Hands-on training hones the adaptability and flexibility required to
thrive in such an environment. As students immerse themselves in a dynamic atmosphere,
they learn to embrace change, adjust swiftly, and deliver exceptional service irrespective of
the circumstances. The laboratory becomes a crucible of adaptability, preparing individuals
for the multifaceted nature of industry. Hands-on training in a hospitality laboratory offers a
glimpse into the industry's pulse. Through exposure to current trends, innovative practices,
and emerging technologies, individuals gain a comprehensive understanding of the industry
landscape. The laboratory becomes a hub of knowledge, facilitating the exploration of new
concepts and encouraging students to think beyond the conventional. This firsthand exposure
equips individuals with the foresight and adaptability needed to stay ahead in a rapidly
evolving industry.

In the other hands, Hands-on training in a hospitality laboratory transcends theoretical

knowledge, transforming individuals into competent professionals equipped with practical
skills, effective communication, problem-solving abilities, adaptability, and industry insights.
The journey is one of personal growth and professional development, where individuals
discover their true potential and acquire the skills necessary to excel in the hospitality
industry. As they step out of the laboratory and into the real world, they do so with
confidence, armed with the invaluable lessons and realizations gained through hands-on
training.