ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 4 HND Diploma in Business

Unit number and title Unit 6: Management a Successful Business Project (5039)

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Student name Nguyen Anh Hoang Student ID GBS210627

Class GBS1007A Assessor name Truong Ngoc Thinh

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Table of Contents
1. Introduction .............................................................................................................................................................. 4
1.1. Introduction of Palmier Hotel & Apartment Da Nang ....................................................................................... 4
1.2. Structure of the paper ....................................................................................................................................... 4
2. Analysis ..................................................................................................................................................................... 4
2.1. Theoretical base of project management plan.................................................................................................. 4
2.1.1. The stages of the project life cycle and their importance to the successful of the project ....................... 4
2.1.2. The factors to be considered when compiling a project management plan .............................................. 6
2.1.3. A range of research methods and strategies and their importance to the project management ............. 8
2.1.4. Evaluate the stage of PLC and the factors to be considered in a PMP ..................................................... 10
2.1.5. Evaluate a range of research methods and strategies for gathering information data collection .......... 12
2.1.6. Critical evaluate the project - management process, PMP and research methods for gathering
information and data collection ......................................................................................................................... 13
2.2. Project management plan ............................................................................................................................... 14
2.2.1. Background and purpose of the project ................................................................................................... 14
2.2.2. Scope of project ........................................................................................................................................ 14
2.2.3. Project timeline ......................................................................................................................................... 16
Improve employees performance .............................................................................................................................. 17
Palmier Hotel & Department ...................................................................................................................................... 17
2.2.4. Budget estimation..................................................................................................................................... 17
2.2.5. Project quality management and control ................................................................................................. 18
2.2.6. Project risk management .......................................................................................................................... 20
2.2.7. Resources and research method .............................................................................................................. 20
3. Conclusion ............................................................................................................................................................... 21
REFERENCES ................................................................................................................................................................ 21
1. Introduction
1.1. Introduction of Palmier Hotel & Apartment Da Nang
The Palmier Hotel has 30 contemporary rooms that are fully furnished with a variety of
amenities and is situated on Tran Hung Dao, the most appealing street in Da Nang. Design with
a lovely view of the Han River and pleasant weather in Da Nang Bay. Furniture and room
administration are of worldwide 3-star quality. At the Palmier Hotel, our mission is to make your
stay as enjoyable, comfortable, and memorable as possible. Our slogan is "For people."
According to Agoda, 2023, the hotel employs approximately 150 people in areas such as human
resources, finance, the kitchen, and hotel operations.

1.2. Structure of the paper

The theories that must be established and implemented for a project will be examined and
explained in this report. Additionally, a comprehensive strategy for increasing Palmier Hotel &
Department staff performance is included in the study.

2. Analysis
2.1. Theoretical base of project management plan
2.1.1. The stages of the project life cycle and their importance to the successful of the project
From beginning to end, a project must go through the steps of the project life cycle. The project
lifecycle provides a framework for project management. Project phases can be iterative or
overlapping. Model-driven control, quality-oriented models, risk-oriented models, fragmented
approaches to the project lifecycle, and even company-specific project lifecycles are just a few
of the project lifecycle approaches that can be utilized based on the objective of the project. The
names given to the stages and the number of steps in each of these systems differ. Project
lifecycle stages are difficult to agree on between industries or even businesses in the same
industry due to their complexity and variability. According to Labuschagnea & Brentb (2007), it
was therefore suggested that the project's theoretical system life cycle phases—concept,
planning, testing, implementation, and closure—be applied.

The "project life cycle" describes the stages of the project development process. Lifecycles are
important because they represent a project's rationale. Additionally, they assist us in developing
plans for project execution. They help us make decisions about when to put resources into the
project, how to measure project success, and other things like that. Take a look at the
fundamental project life cycle model displayed below, which breaks down the life cycle into four
distinct phases: conception, preparation, implementation, and conclusion (Pinto, 2019).
First, the process of developing preliminary project goals and specifications is referred to as
"conceptualization." The work's scope is defined, the necessary resources (people, money, and
physical plants) are chosen, and the organization's major contributors or stakeholders sign off.
The second step, planning, is the creation of all comprehensive plans, including diagrams,
schedules, and requirements.The procedure for completing the project, which is explicitly
specified, is broken down into distinct tasks for distinct project components, which are referred
to as "work packages." For instance, when we are preparing to complete a semester paper, we
list all necessary procedures (such as research, drafting, and editing). Thirdly, the actual "work"
of the project, like developing a system or manufacturing a product, is finished during
implementation. Most of the venture collaboration is finished during the execution stage. Last
but not least, a project is officially concluded when it is handed over to the client, its resources
are transferred, and the project is finished. The project's scope narrows and costs significantly
decrease when certain sub-activities are completed (Pinto, 2019).

Due to factors like consumer interest, project equity, resources, inventiveness, and
unpredictability, the stages listed above are essential to the success of a project. sure.The
project life cycle will use these primary factors to determine the project's success. The figure
below demonstrates that each of these parts has its own dynamic. For instance, customer
interest follows a U-shape, denoting initial enthusiasm, diminished interest during the project's
development, and renewed interest as the project nears completion. As the project progresses,
a growing investment of resources is required to continue activities, which raises the stake in
the project dramatically. Creativity is high at the beginning of a project, when the client and
project team are developing a shared vision of the project. Creativity remains a crucial quality as
the project progresses and uncertainty persists. In point of fact, until the project has reached a
stage that is well-executed and has specific goals, innovation does not become less necessary.
To return to our paper project example, the "creativity" required to envision a novel or valuable
project development strategy is frequently required early on, when we establish our objectives
and prepare the method for achieving them. The implementation phase—also known as essay
writing—focuses on the specific actions required to complete the project task rather than on
innovation. It is helpful to raise awareness of the competitive concerns and obstacles that a
project team is likely to encounter throughout the project's life cycle by providing the simplified
information depicted in Figure below. With time, some characteristics (creativity, resources, and
unpredictability) lose importance, while others (consumer interest and project stake) gain. One
of the many tasks that the project team must complete is balancing the needs of these
components throughout the project lifecycle (Pinto, 2019).

2.1.2. The factors to be considered when compiling a project management plan

2.1.2.1. The factors required and their role to creating project plan

Project Scope Management

Everything about a project, including the work to be done and the desired outcomes, is included
in the scope of the project. The venture scope comprises of indicating the activities to be
embraced, the assets utilized, what's more, the eventual outcomes that outcome, including
quality prerequisites. A project's objectives, boundaries, and limitations are all included in its
scope. Through conceptual development, complete definition, execution, and termination, scope
management regulates a project in terms of its goals and objectives. It is the pinnacle of
predevelopment planning because it serves as the foundation for all project activity. According
to Pinto (2019), there are a number of distinct steps that make up the scope management
process. Each of these steps focuses on creating a methodical set of plans for the upcoming
project.

Plan Scheduling and Time Management

Project scheduling is described as "an output of a timetable model that displays connected
activities with scheduled dates, durations, milestones, and resources" in the Project
Management Body of Knowledge.The term "related activities" is important because it shows the
goal of the scheduling. Project scheduling establishes network logic for all activities from the
beginning to the end of the project; that is, tasks must come before or after one another (Pinto,
2019).

Project Cost Management

Cost control is essential to any project's success. In many ways, cost management reflects the
project organization's strategic objectives, mission, and business strategy. It has been stated
that cost management entails applying financial report information to projects with limited levels
of responsibility in order to maintain a clear sense of money management for the project. Cost
management also includes data collection, cost accounting, and cost control. The primary
methods for identifying and controlling project expenses are cost accounting and cost control
(Pinto, 2019).

Project Quality Management

According to Labuschagnea & Brentb (2007), this plan is a component of the project or program
management plan and outlines the methods that will be used to achieve the quality goals.

Project Risk Management

Risk management is the art and science of recognizing, evaluating, and responding to risk
factors throughout the life of a project in the best interest of its objectives. Risk management
recognizes that every project has the potential to fail. The qualification between drives that
come up short and those that succeed Doesn't have anything to do with the way that one has
less difficulties than the other. Instead, the strategies in place to deal with problems as they
arise are what really matter. "an unpredictable occurrence or condition that, if it occurs, has a
positive or negative influence on one or more project objectives" is how the Project
Management Institute defines project risk. This term is significant because, in contrast to the
past, project risk is now recognized as a source of either opportunities or threats (Pinto, 2019).
In the past, project risk was expected to result in negative outcomes.

Stakeholders Communication

Through the creation of artifacts and the implementation of actions designed to facilitate
successful information sharing, Project Communications Management encompasses the
procedures required to guarantee that the project's and its stakeholders' information demands
are satisfied. It is necessary to take the following steps: Control Engagement, Identify
Stakeholders, Plan Stakeholder Management, and Engage Stakeholders (Pinto, 2019).

2.1.3. A range of research methods and strategies and their importance to the project management.

2.1.3.1. The methods of conducting research, finding information and their importance to Project management
People conduct research as a means of expanding their knowledge and learning new things. The
following is a procedure for research:
There are two approaches to research: Quantitative and qualitative research, respectively.
These techniques compile a comprehensive report that the reader of the research paper can
comprehend from the facts and information gathered by the researcher. First things first, a
quantitative research strategy is one that focuses on metrics like frequency of occurrence or
more complex data like test scores, pricing, or rental costs. Before they can be used, these data
must be evaluated and comprehended. Quantitative analytical methods are useful in this
situation. These include creating straightforward tables or graphs that show usage and
frequency, the majority of which necessitate surveys with a large number of respondents.
Qualitative research is frequently conducted in conjunction with a related philosophy because it
is necessary for researchers to comprehend the participants' social conceptions and subjective
interpretations of the topic under investigation. Social interpretation determines the significance
of qualitative research. As a result, qualitative data can be more ambiguous, flexible, and
complicated than quantitative data. Therefore, these characteristics must be taken into
consideration when analyzing and interpreting this data for it to be useful. Consequently,
qualitative research is frequently used to characterize environmental circumstances in depth,
detail, and with specific research objects. The mixing method, which is the combination of two
research methods, is yet another research method for the improvement of project management.
The collection and analysis of numerical data is thought to be the foundation of quantitative
research, whereas narrative or experience data are the focus of qualitative research. Research
that includes both qualitative and quantitative data in a single study is referred to as "mixed
methods research." A major aspect of the concept of mixed-methods research is the study's
"mixing" of qualitative and quantitative components. The process of connecting qualitative and
quantitative components to create a more complete picture of the study topic is referred to as
"mixing." During the course of the study, this integration could take place at any point. To get
the data and information needed to start the research process, the information gathering stage
is necessary. The two methods used most frequently to collect data are surveys and interviews.
Survey techniques are frequently used in exploratory and descriptive research. It lets you collect
quantitative data, and surveys are the most common format. The second approach is the
interview technique, which is a planned dialogue between two or more people in which the
interviewer asks clear, concise questions and listens attentively to the interviewee (Saunders, et
al., 2012), as well as (Halcomb & Hickman, 2015).

The above-mentioned methods have been shown to be useful in project management as

research or information gathering methods for project success by increasing business
comprehension and gaining a deeper understanding of the company's facts, thereby providing
solutions to issues. Moreover, research strategies and information gathering help the scientist in
grasping new information well defined for the subject. In addition to the significance of project
management, the methods of research and information gathering provide organizational
management with insights of practical relevance and value. Aside from that, the methods of
research and information gathering provide insights that can be applied to the project in a
practical way. Because it may provide evidence to verify the project's viability and ability to be
carried out, the data obtained from the aforementioned methods is crucial to the project. In
addition, it is possible to offer a realistic solution to the issues associated with the variables that
the project aims to address by utilizing the information obtained from interviews and surveys.
(Saunders et al., 2015) Halcomb & Hickman 2012).

2.1.4. Evaluate the stage of PLC and the factors to be considered in a PMP
In most projects, PLC is one of the most important aspects in creating a successful project.
Beginning with the initial stages of project conception, planning, execution, and completion
demonstrates a distinct divide and necessitates clarity at each implementation step. The PLC
comes in a variety of versions, including the standard model, to accommodate projects with
varying features. For instance, in the predictive project life cycle, each phase comes to an end
before the next one begins. Because each phase is only completed once and focuses on a single
type of work, this kind of lifecycle would work well for a strategy for predictive development.
However, there are also circumstances that cause periods to recur, such as expanding scope,
modifying requirements, or modifying markets. The second model is the adaptive project
lifecycle model, which includes distinct stages. The customer perspectives in this paradigm take
into account a distributable function at the conclusion of each iteration—also referred to as a
sprint. During the review, key stakeholders provide feedback, and the project team updates the
backlog of features and additions to prioritize for the next iteration. This method can be
modified to be used in situations with constant dispersion, as discussed in. The incremental
project model, which demonstrates the three stages of planning, design, and construction, is the
final option. The previous iteration's functionality is improved with each subsequent iteration. A
plan, design, and build loop is provided by this method, allowing your project to evolve
continuously (Project Management Institute, 2021).

"The Agile Life Cycle," which combines iterative and incremental life cycles, is one of the three
PLC models mentioned earlier. At the beginning of the project, the initiation phase will only take
place once. As needed, the planning, executing, and controlling phases will be repeated.
Deliverables, quality, risk, communication, and resource management are all addressed by the
Agile method. After each iteration, the consumer receives the finished product. The subsequent
increment will be guided by this product's input. The final step will begin when the customer is
completely satisfied, after which it will be repeated as many times as necessary (Project
Management Institute, 2021).

2.1.5. Evaluate a range of research methods and strategies for gathering information data collection
2.1.5.1. Evaluate the research and gathering information methods
A project frequently employs a variety of information gathering strategies and, depending on
the circumstances, a variety of research approaches. The majority of methods for studying or
gathering data have advantages and disadvantages. For instance, non-numerical qualitative
research methods like in-depth interviews and observations are frequently used to investigate
participant experiences and opinions. Because they produce extensive, comprehensive data that
may provide insight into a specific occurrence, these methods are frequently regarded as
strengths. Quantitative research, on the other hand, involves gathering numerical data that can
be statistically analyzed. Hypotheses are frequently tested and correlations between variables
are investigated using this research strategy. The ability of quantitative research to provide a
data collection and analysis strategy that is more methodical and objective sets it apart from
other types of research. A mixed research method, which incorporates both qualitative and
quantitative research methods and is frequently used when researchers wish to investigate a
phenomenon in depth while also evaluating hypotheses, can be used in addition to these two
distinct methods, depending on the subject. Because it arranges data from multiple sources, this
type of research frequently is regarded as a strength because it provides a more comprehensive
and nuanced perspective on a particular phenomenon. When collecting quantitative data from a
large number of participants in a short amount of time, surveys are frequently used in data
collection strategies. A more methodical and consistent approach to data collection is provided
by surveys. On the other hand, interviews are frequently used to gather qualitative data and
conduct in-depth research into the participants' perspectives and experiences. The ability of
interviews to delve deeper into subjects and collect rich, comprehensive data that raises
awareness of a particular occurrence is what gives them their power. In addition, the study
topic, the population being studied, and the researcher's resources will determine the research
method and data collection strategy (Pinto, 2019; Halcomb & Hickman, 2015; Project
Management Institute, 2021).
2.1.6. Critical evaluate the project - management process, PMP and research methods for gathering
information and data collection
2.1.6.1. Evaluate and point of view in use PLC models and factors use in 1 PMP
It is not practical to use a single project life cycle for all projects because each project has its
own subject, scope, substance, and purpose. Seize the opportunity. During construction, the
aspects of project management and each type of project life cycle are clearly distinct. For
instance, a research project to improve a company feature will be very different from one to
build a new product. Additionally, lifecycle models vary with scale; a more extensive and
thorough lifetime model, for instance, would be required for a large project; There is a need for
more elements and management factors. In addition, management will have to put in more
effort to achieve the desired level of quality for the massive project. For instance, a project that
serves as a kind of research and development of the company's capacity will need more quality
evaluation criteria, such as people management, than any other variable, and will choose the
incremental development model over other models. It also shows that the deliverables, quality,
risk,communication, and resources of the PMP certification scheme are applicable to all kinds of
projects, regardless of their size or type. The project management process is guided by these
aspects, which also help project managers successfully complete projects. In conclusion, the
scenario, project size, and type all influence how the PMP certification program uses PLC models
and aspects. Project managers must select the PLC model and components that best meet their
specific project requirements in order to ensure that their projects are planned and carried out
in an effective manner.

2.1.6.2. Evaluation and perspectives on the utilization of research methodology and data collection. The
accurate and appropriate use of research methods and information collecting has an impact on the project's
quality
Because each project will rely on various types of information to move forward and has its own
topic and field, it is essential to employ research methods and information gathering strategies.
regarding the accomplishment of any goal. The objectives of the project and the factors for
which the study is being conducted will determine the research method and data collection
strategy used. There are two distinct types of quantitative and qualitative information study
under these two methodologies: Methods of quantitative research that involve the collection and
analysis of numerical data This kind of research is great for projects that require you to test
hypotheses or look into how variables relate to one another. Quantitative research is generally
regarded as being less subjective and more objective than qualitative research. Furthermore,
non-numerical data must be collected and analyzed in order to use qualitative research
methods. Initiatives that investigate attitudes, beliefs, or experiences would benefit most from
this type of research. Qualitative research frequently provides a deeper understanding of the
topic under investigation due to its capacity for analyzing human behavior's complexity and
nuance. In mixed-methods research, both numerical and non-numerical data are collected and
analyzed. In order to provide a more complete picture of the issue under consideration, this
method of research combines the capabilities of qualitative and quantitative research. The
method for collecting research data comes next, following the first two research procedures.
There will generally be two kinds of data collection: interview and survey. These are two
common methods for gathering data. Standardized questions are asked to a random sample of
people to start a survey. Surveys are frequently used when huge amounts of data need to be
collected quickly and effectively. During an interview, a researcher will ask people directly
questions. Studies that require a large quantity of precise information and the cooperation of a
large number of individuals to demonstrate the project's viability frequently employ the survey
method. On the other hand, because interviews permit the investigation of intricate and
nuanced concepts, they are frequently utilized when a deeper comprehension of a topic is
required. The project's quality depends on how well and accurately the research methodology
and methods for gathering information are used. Findings that are incorrect or unreliable may
result from using the wrong approach or methodology. Using a survey, for example, in a HR
development project makes it hard to say how certain parts of the work will affect them and
why. Enjoy using it. Therefore, when undertaking HR research initiatives, interviews are
preferred to surveys. To summarize, project management relies heavily on research methods
and information gathering strategies. Project managers must select the methods and
approaches that best meet their specific project requirements in order to ensure that their
project is planned and can be demonstrated to be realizable. judgment. Additionally, these
methods' information contributes to the success of the project (Project Management Institute,
2021) (Pinto, 2019) (Saunders, et al., 2012).

2.2. Project management plan

2.2.1. Background and purpose of the project
Following the COVID-19 pandemic, which caused significant losses for many small and medium-
sized businesses and forced many of them into bankruptcy, the world has entered a new era.
Working practices and the quality of human resources all over the world changed as a result of
the epidemic. A change in the way people work and think about service is the first step in this
transformation. In order to develop the company's human resources and enhance their work
performance, this performance development project will incorporate variables into the business.
Standard performance measures include speed, accuracy, cooperation, quality, and the
integration of work outputs. The project's goals are simple: recuperate and boost employee
output.

2.2.2. Scope of project

2.2.2.1. Scope description
A type of HR research project, the Palmier Hotel & Department Employee Performance
Development Project investigates the factors, theories, and information effects on employee
development levels. To better comprehend the criteria that could be used to create a
mechanism for measuring project accomplishment, the team will require reference materials and
surveys from Palmier employees in order to complete this project. In addition, a weekly logbook
will allow the project to monitor progress and manage risks.

2.2.2.2. Project deliverables

The project's objectives are to identify the corporate, job completion index, revenue, and other
factors that boost employee performance. The project will adapt to the workforce of the
organization and enhance their performance in the following quarter, depending on those
variables.

2.2.2.3. Acceptance criteria

To test, accept, and declare the project's successful execution, it is essential for the project to
define its practicable direction. In order to evaluate the project's viability, at least 30 survey
samples from each organization employee must be collected at the outset. In addition, the
survey and interview questions should be based on research and supported by reliable sources
in order to provide the best recommendations. The findings ought to be presented in the form
of a report.

2.2.2.4. Project exclusions

Since the project focuses on improving employee performance for small and medium-sized
businesses, it will only be useful for businesses that are similar. In addition, the variables of
culture, customs, or habits will concentrate on the practices of the Da Nang people and not
those of other provinces because many geographical and cultural characteristics are distinct.
Additionally, no other companies' employees will be involved in this project.
2.2.3. Project timeline
2.3.3.1. Advance WB
Improve employees performance

Palmier Hotel & Department

2.2.4. Budget estimation

2.2.4.1. Detailed budget estimation
2.2.5. Project quality management and control
2.2.5.1. Detailed quality management and control
a) Methods to ensure the quality of the results produced
To ensure the quality of this project's outputs, the following procedures will be used:

Conduct research, both primary and secondary: In order to determine whether or not the
survey's beliefs, facts, and statistics are accurate, primary and secondary research will be
carried out.

Analyses of data: Utilizing appropriate statistical techniques, management diagrams, and charts,
data from both primary and secondary research will be examined in order to produce reliable
results. reliable and accurate.

Plan for Quality Assurance: To ensure that all tasks are completed in accordance with the
established standards and that the outcomes meet the intended expectations, a quality
assurance strategy will be developed and put into action.

b) Project cost control method

If the project is not designed correctly, you will not be able to save money in any way. Cost
estimation and budget management are the primary methods for controlling project costs. The
second method involves estimating the costs of labor, materials, equipment, capital, permits,
and any other costs that almost certainly will be incurred. The anticipated execution time is the
third approach. Work should not overlap or have too close of deadlines; Instead, to guarantee
performance and quality of work, provide gaps in your personnel.

c) Method of controlling project progress

The following approaches will be used to monitor the project's progress:

Logbook-based continuous project status reports: To keep stakeholders informed of the

project's progress, regular status reports will be generated and delivered.

Project Schedule by Ganttchart: At the start of the project, a thorough project schedule will
be created to guarantee that the activities are done as anticipated.

Evaluate project performance: use assessment tools, such as earned value analysis, will be
utilized to evaluate project progress and suggest areas for improvement.

Monitor and track progress by use Pert diagram: Project progress will be monitored on a
regular basis to ensure that tasks are completed on time.
2.2.6. Project risk management

2.2.7. Resources and research method

The project to improve employee performance employs two research methods that aid in the
completion of the project. The first consideration is qualitative. This form of study helps you
gain indepth knowledge about understudied subjects. This data may be used to create raw data
graphs and tables. Numbers and graphs are used to depict quantitative research. It is used to
validate or test hypotheses and assumptions. This research method can be used to develop
generalizable facts about a subject. To discover components of the workplace transformation
that may affect employees, quantitative research was utilized. Beside primary research, the
project also uses secondary research to find out the factors that affect an employee's
performance. Because the present project is an HR project aimed at improving employee
performance, it will be required to use both secondary research methods and quantitative
research methodologies concurrently in order to get clear and useful data. Most beneficial.
Furthermore, in order to utilize this mixed research approach, the project must employ a variety
of data collection methods, such as survey questions and data collection through references to
comparable initiatives. The first step is to utilize this reference-based information gathering
approach to establish the foundation of evidence to verify that the project's premise is valid and
successful based on information acquired from available references (files, medical records,
statistics books, etc.). The second method is to utilize survey questions to collect data based on
observations of existing and non-existent events and objects in order to discover their laws. This
strategy incorporates economic, sociological, and anthropological investigations. The principles
of this technique show that the project's fit for various ways of collecting information is
consistent and can be efficiently performed. (Halcomb & Hickman, 2015) (Saunders, et al.,
2012).

3. Conclusion
In conclusion, the study discusses research methods, project management theories, and the
significance of a strategy. A project plan for conducting research to ascertain the factors that
influence an employee's success is also included in the report. Six factors must be taken into
account for a project to be successful, according to the project research: cost, risk, quality,
stakeholder communication, and other factors. We will have a better understanding of the
factors that influence employee performance after completing this activity. Employees are the
company's representatives in the workplace.

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