Week 1: Assignment 1

The due date for submitting this assignment has passed.

Due on 2023-08-09, 23:59 IST.

Assignment submitted on 2023-07-26, 21:34

IST
Question number 1 to 6 are some statements based on video lectures. Identify them
and write (T) against True and (F) against False statements. Question number 7 to 11
are multiple-choice questions having four options. Select the most suitable option as
your answer. Question number 12 and 13 are multiple choice questions having four
options. Select any of the two most suitable options as your answer.
1 point
Proper knowledge of Soft Skills is necessary to achieve success in life. "Arise, awake
and stop not till the goal is achieved!" is a famous statement about success made by
Swami Vivekananda.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
Soft Skills are also considered as performance skills.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
In Extra-personal communication, the sender cannot use words.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
In a communication process, feedback seldom reaches the sender who originally
created the message.

True

False

No, the answer is incorrect.

Score: 0
Accepted Answers:
False
1 point
Communication sent is not always communication received.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
In intrapersonal communication, the central nervous system works as a medium.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
When one talks to oneself, which type of communication results?

Formal
Informal
Intrapersonal

Interpersonal

Yes, the answer is correct.

Score: 1
Accepted Answers:
Intrapersonal
1 point
Which of the following attributes refer/s to Meta-communication?

unintentional
Beyond Words
 Both A&B

Zero Communication

Yes, the answer is correct.

Score: 1
Accepted Answers:
Both A&B
1 point
Which of the following statements, according to Alfred Adler, is true about the
personality development?

Humans are primarily sexual creatures.

Fictional finalism is a tool for personality development.
Every human being does not imitate.

Both A&B

Yes, the answer is correct.

Score: 1
Accepted Answers:
Fictional finalism is a tool for personality development.
1 point
Which characteristics among the following is 'Superego' according to Sigmund Freud?

Compromises with social order

Expression of our inherent desire
It's related to moral values.

It's the psychic reality.

Yes, the answer is correct.

Score: 1
Accepted Answers:
It's related to moral values.
1 point
Why is one’s technical skill alone not adequate for getting a suitable job in an
organization?

The recruiter is unable to understand one’s technical skills.

The organization is not suitable for him.
The recruiter looks for hard and soft skills both in a candidate.

None of the above

Yes, the answer is correct.

Score: 1
Accepted Answers:
The recruiter looks for hard and soft skills both in a candidate.
2 points
Organizational communication happens to be both _____________ and ____________.

Hostile
Formal
Informal

Biased

Yes, the answer is correct.

Score: 2
Accepted Answers:
Formal
Informal
2 points
Which among the following are essential elements of Alfred Adler’s theory of
personality development?

Endeavour to become superior

Conflicts of interest
Imagining results before the actual events

Communication without feedback

No, the answer is incorrect.

Score: 0
Accepted Answers:
Endeavour to become superior
Imagining results before the actual events

Week 2: Assignment 2
The due date for submitting this assignment has passed.
Due on 2023-08-09, 23:59 IST.

Assignment submitted on 2023-08-03, 22:40

IST
I. Question number 1 to 6 are some statements based on video lectures. Identify them and write (T) against
True and (F) against False statements.
II. Question number 7 to 11 are multiple-choice questions having four options. Select the most suitable
option as your answer.
III. Question number 12 and 13 are multiple choice questions having four options. Select any of the two
most suitable options as your answer.
1 point
Voice mail focuses on essentials without interrupting potential receivers.

True

False
Yes, the answer is correct.
Score: 1
Accepted Answers:
True
1 point
“The right word may be effective, but no word was ever as effective as a rightly timed
pause”. This is a statement of Mark Twain, an American author, about the use of
silence and pause in a communication process.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
“I’m okay, you are okay”, shows the introvert kind of personality according to Dr. Eric
Berne.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
Telecommunication does not need a facilitator or party leader to lead the meeting.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
According to Johari Window, four parts of 'self' exist in a human being.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
Human voice carries intentional and unintentional emotions and messages.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
Which among the following is not a type of attitude according to Eric Berne?

Implosion
Introvert
Negative

Assimilation

Yes, the answer is correct.

Score: 1
Accepted Answers:
Assimilation
1 point
The hidden self is fear, secrets, sensitivities. So hidden self should be moved into
______ to establish better understanding at the workplace.

Blind Area
Open Area
Unknown Area

None of the Above

Yes, the answer is correct.

Score: 1
Accepted Answers:
Open Area
1 point
The volume of voice is an essential aspect of effective communication. Which one is
true about it?

Speak as loud as possible in a small group

Be audible
Voice should be soft.

Both B&C

Yes, the answer is correct.

Score: 1
Accepted Answers:
Both B&C
1 point
What should be your first reaction when you receive a phone call in an organization?

What is the purpose of your calling, Sir?

You must tell your name and designation first.
I am busy. Call me later.

None of the Above

Yes, the answer is correct.

Score: 1
Accepted Answers:
You must tell your name and designation first.
1 point
Which handshake is described as politician’s handshake?

Dead fish Handshake

Glove Handshake
IDouble-handed Handshake

None of the Above

Yes, the answer is correct.

Score: 1
Accepted Answers:
Glove Handshake
2 points
Which statement/s is/are correct about non-verbal communication?

It supplements verbal communication.

It is less important than verbal communication.
Symbols are not used in non-verbal communication.

It is spontaneous and unstructured.

Yes, the answer is correct.

Score: 2
Accepted Answers:
It supplements verbal communication.
It is spontaneous and unstructured.
2 points
Which among the following is/are not related to communication theories?

Derrida’s theory of deconstruction

Eric Berne’s theory of attitude
Lyotard’s theory of postmodernism

Johari Window
Yes, the answer is correct.
Score: 2
Accepted Answers:
Derrida’s theory of deconstruction
Lyotard’s theory of postmodernism

Week 3: Assignment 3
The due date for submitting this assignment has passed.
Due on 2023-08-16, 23:59 IST.

Assignment submitted on 2023-08-14, 22:35

IST
I. From question number 1 to 5 fill in the blanks with appropriate words given in
brackets.
II. From question number 6 to 11 are multiple-choice questions having four options.
Select the most suitable option as your answer.
III. From question number 12 to 13 are multiple choice questions having four options.
Select any of the two most suitable options as your answer.
1 point
When a Japanese woman smiles, she puts her hands or palms on the mouth because it
is considered ____________ to smile in public.

inappropriate

ethical

Yes, the answer is correct.

Score: 1
Accepted Answers:
inappropriate
1 point
Haptics is a ______ word which means ‘I Touch’.

Latin

Greek

Yes, the answer is correct.

Score: 1
Accepted Answers:
Greek
1 point
To listen properly the factor of __________ should be avoided.

Cognitive dissonance

Implicitness
Yes, the answer is correct.
Score: 1
Accepted Answers:
Cognitive dissonance
1 point
Meta-communication is an __________ meaning by choice of words, tone of voice,
fumbling, silence, or omission.

implied

explicit

Yes, the answer is correct.

Score: 1
Accepted Answers:
implied
1 point
“Lying is done with words and also with silence." This statement is given by _______.

Hemingway

Andrienne Rich

Yes, the answer is correct.

Score: 1
Accepted Answers:
Andrienne Rich
1 point
In written communication ‘silence’ may be shown through _______.

Exclamation Mark
Prosody
Punctuation

Semi Colon

Yes, the answer is correct.

Score: 1
Accepted Answers:
Punctuation
1 point
Under proxemics, space zones have been defined in terms of distance. What should be
the distance in social communication?

4 to 12 feet
9 to 18 feet
18 inch to 4 feet

15 to 20 feet
Yes, the answer is correct.
Score: 1
Accepted Answers:
4 to 12 feet
1 point
Which among the following is true about listening?

All hearing is listening.

All listening is not hearing.
All hearing is not listening.

Listening does not need any extra effort.

No, the answer is incorrect.

Score: 0
Accepted Answers:
All hearing is not listening.
1 point
Which among the following is correct about the difference between silence and pause
is ?

Pause is longer; silence is shorter.

Pause is shorter; silence is longer.
Pause is verbal; silence is non-verbal.

A pause allows the listener to give feedback while silence doesn't.

Yes, the answer is correct.

Score: 1
Accepted Answers:
Pause is shorter; silence is longer.
1 point
Listening is an art that needs to be learned through the process of learning. Which
among the following is/are necessary to learn the art of listening?

Filtering
Interpreting
Both A&B

Only B

Yes, the answer is correct.

Score: 1
Accepted Answers:
Both A&B
1 point
Who said it about listening, “I like to listen. I have learnt a great deal from listening
carefully. Most people never listen”?

Sigmund Freud
 Andrienne Rich
de Bano

Hemingway

Yes, the answer is correct.

Score: 1
Accepted Answers:
Hemingway
2 points
What is true about perceptive listening?

Listener can concentrate more on replying while listening to the message.

The efforts need to be cognitive.
It is not different from hearing.

Listener has to be attentive throughout the process.

Yes, the answer is correct.

Score: 2
Accepted Answers:
The efforts need to be cognitive.
Listener has to be attentive throughout the process.
2 points
What among the following are internal factors related to active listening?

Style
Prejudice
Language

Ethics

Yes, the answer is correct.

Score: 2
Accepted Answers:
Prejudice
Language

Week 4: Assignment 4
The due date for submitting this assignment has passed.
Due on 2023-08-23, 23:59 IST.

Assignment submitted on 2023-08-22, 10:47

IST
I. From question number 1 to 6, fill in the blanks with appropriate words given in
brackets. II. From question number 7 to 11 are multiple-choice questions having four
options. Select the most suitable option as your answer. III. Question number 12 & 13
are multiple choice questions having four options. Select any of the two most suitable
options as your answer.
1 point
______ is one of the five C’s that hampers the right attitude of communication.

Counselling

Contending

No, the answer is incorrect.

Score: 0
Accepted Answers:
Contending
1 point
Who said it about culture and communication, ‘Culture is a code…. Communication
requires coding and symbols that must be learned and shared”? ___________.

Matthew Arnold in ‘Culture and Anarchy'

Alfred Smith in ‘Communication and Culture’

Yes, the answer is correct.

Score: 1
Accepted Answers:
Alfred Smith in ‘Communication and Culture’
1 point
BATNA, WATNA and ZOPA are related to ____________ skills.

Negotiation

Social

Yes, the answer is correct.

Score: 1
Accepted Answers:
Negotiation
1 point
The most acknowledged style for a successful negotiation is ______.

Purple

Red

No, the answer is incorrect.

Score: 0
Accepted Answers:
Purple
1 point
People from ____________ use poetic language in dealing with the customer.

North-America
 Arabs

Yes, the answer is correct.

Score: 1
Accepted Answers:
Arabs
1 point
We should move from ethno-centrism to ________.

Ethno-relativism

Euro-centrism

Yes, the answer is correct.

Score: 1
Accepted Answers:
Ethno-relativism
1 point
What is the full form of BATNA?

Best Agreement Technique for negotiation and Agreement

Best Arrangement Technique for negotiation and adoption
Best Alternative to a Negotiated Agreement

Best Acquisition Technique for Navigation and Advancement

Yes, the answer is correct.

Score: 1
Accepted Answers:
Best Alternative to a Negotiated Agreement
1 point
What does organizational communication represent?

Feedback
Replication
Transmission

All of the above

Yes, the answer is correct.

Score: 1
Accepted Answers:
All of the above
1 point
Which among the following is not an element of culture?

Ritual
Identity
Language
 Diplomacy

Yes, the answer is correct.

Score: 1
Accepted Answers:
Diplomacy
1 point
On the negotiating table you should ____.

strictly follow the planning that you made before the negotiation
be prepared for the unprepared condition
ask the negotiator to cancel the negotiation

all of the above

Yes, the answer is correct.

Score: 1
Accepted Answers:
be prepared for the unprepared condition
1 point
If you find that a deadlock during the negotiation, then how will you handle it?

I will become confrontational

I will explain the consequences.
I will use the ethical aspect of the agreement.

Both B&C

Yes, the answer is correct.

Score: 1
Accepted Answers:
Both B&C
2 points
Why does learning about cultures becomes essential for a professional in an
organization?

It deviates the professional from the given target.

It helps in planning different strategies for different communities.
It helps to understand the heterogeneity of different social groups.

None of the above

Yes, the answer is correct.

Score: 2
Accepted Answers:
It helps in planning different strategies for different communities.
It helps to understand the heterogeneity of different social groups.
2 points
Which among the following are not true about culture?
 Culture represents identity and other social discrimination.
People belonging to low cultural contexts are supposedly rational.

Cultural studies can be ignored as it does not impact the handling of customer
directly.

Becoming cross cultural means denying the dynamic aspect of culture.

No, the answer is incorrect.

Score: 0
Accepted Answers:
Culture represents identity and other social discrimination.
People belonging to low cultural contexts are supposedly rational.

Week 5: Assignment 5
The due date for submitting this assignment has passed.

Due on 2023-08-30, 23:59 IST.

Assignment submitted on 2023-08-29, 21:38

IST
Question number 1 to 5 are some statements based on video lectures. Identify them
and write (T) against True and (F) against False statements.

Question number 6 to 11 are multiple-choice questions having four options. Select the
most suitable option as your answer.

Question number 12 and 13 are multiple-select questions having five options. Select
any of the two most suitable options as your answer.

1 point

If there is an organizational barrier, one must immediately contact the highest

authority in that organization.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

0 points
Role of informative writing is to explain opinions, not facts.

True

False

No, the answer is incorrect.

Score: 0
Accepted Answers:
True

1 point

The goal of business writing is to impress the clients with colloquial language.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point

Ethical communication involves an audience centered approach

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

Choice of words like simple words play an important role in effective writing.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

Which among the following is not a part of organizational breakdown?

Misunderstood application of media

 Fear of superior’s perception

Fear of rejection

Negative attitude in an organization

Yes, the answer is correct.

Score: 1
Accepted Answers:
Fear of rejection

1 point

Arrange the following in order, from what should be done first to what should be done
last while writing a research paper

(i) Researching
(ii) Revising
(iii) Conceptualizing
(iv) Drafting

iv-ii-iii-i

ii-iv-i-iii

iii-i-iv-ii

i-iii-ii-iv

Yes, the answer is correct.

Score: 1
Accepted Answers:
iii-i-iv-ii

1 point

Complete the following format:-

Date
______
Sub:
Salutation
Main Body
Complimentary close
Signature
________
Enclosure, Name

Inside address, Name

Inside address, Enclosure

 Name, Inside Address

Yes, the answer is correct.

Score: 1
Accepted Answers:
Inside address, Enclosure

1 point

Semantic Gap occurs because-

Meanings are difficult

Meanings are contextualized

Meanings are confusing

Language is confusing

Yes, the answer is correct.

Score: 1
Accepted Answers:
Meanings are contextualized

1 point

Breakdown in a communication process, happens at three levels- Intrapersonal,

interpersonal and ___________ level.

Office

Organization

State

National

Yes, the answer is correct.

Score: 1
Accepted Answers:
Organization

1 point

Match the following levels to their characteristics:-

1. Source level A. Information Overload

2. People level B. Categorical Thinking
3. Organization level C. Emotional outbursts
1-C, 2-A, 3-B

1-A, 2-B, 3-C

 1-A, 2-C, 3-B

1-B, 2-C, 3-A

Yes, the answer is correct.

Score: 1
Accepted Answers:
1-B, 2-C, 3-A

2 points

A piece of official business writing which is circulated within the organization is

called:-

Official Letter

Memo Report

Official Report

Memorandum

Minutes

Partially Correct.
Score: 1
Accepted Answers:
Memo Report

Memorandum

2 points

Ethical considerations include-

Mixed reactions

Misquoting

Misunderstanding

Misdirecting

Plagiarism

Yes, the answer is correct.

Score: 2
Accepted Answers:
Misquoting

Plagiarism
Week 6: Assignment 6
The due date for submitting this assignment has passed.

Due on 2023-09-06, 23:59 IST.

Assignment submitted on 2023-09-06, 18:40

IST
Question number 1 to 5 are some statements based on video lectures. Identify them
and write (T) against True and (F) against False statements.

Question number 6 to 9 are multiple-choice questions having four options. Select the
most suitable option as your answer.

Question number 10 to 11 are fill in the blanks type questions. Select the most
suitable option as your answer.

Question number 12 and 13 are multiple-select questions having five options. Select
any of the two most suitable options as your answer.

1 point

Minutes serve as records for future references in business meetings.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

Complimentary close and signature are placed on the left side in a semi block format.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point

Claim letter open with the statement of the problem.

 True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

0 points

MOV stands for Memorandum of understanding.

True

False

No, the answer is incorrect.

Score: 0
Accepted Answers:
True

1 point

List of items to be discussed in the Minutes is called Minutes Discussion.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point

What is the format of writing a date in a business letter?

10 April, 2017

2017, 10 April

2017, April, 10

April 10, 2017

Yes, the answer is correct.

Score: 1
Accepted Answers:
April 10, 2017

1 point

What isn’t a goal of adjustment letters?

 To recommend an employee

Rectification of the wrong

Promotion of further business

Regaining customer confidence

Yes, the answer is correct.

Score: 1
Accepted Answers:
To recommend an employee

1 point

When a writer is not aware of the status/gender of the receiver, what is used?

Semi-block format

Simplified format

Oversimplified format

Regular format

Yes, the answer is correct.

Score: 1
Accepted Answers:
Simplified format

1 point

The style of a research paper should be-

Subjective

Informative

Selective

Objective

Yes, the answer is correct.

Score: 1
Accepted Answers:
Objective

1 point

_______ type of circular is used for a wider population.

Public circular

Official circular
No, the answer is incorrect.
Score: 0
Accepted Answers:
Official circular

1 point

______ comes after the date in a business letter.

Reference

Inside address

Yes, the answer is correct.

Score: 1
Accepted Answers:
Reference

2 points

Which one of the following are different types of format of various business letters.

Full block format

Full modified format

Semi-modified block format

Simplified format

Full simplified format

Yes, the answer is correct.

Score: 2
Accepted Answers:
Full block format

Simplified format

2 points

In a business letter, double space is followed between ____ and _____.

Date and Inside Address

Salutation and Subject line

The end of the body paragraph and the complimentary close

Date and Salutation

Date and Signature

Yes, the answer is correct.

Score: 2
Accepted Answers:
Salutation and Subject line

The end of the body paragraph and the complimentary close

Week 7: Assignment 7
The due date for submitting this assignment has passed.

Due on 2023-09-13, 23:59 IST.

Assignment submitted on 2023-09-12, 11:58

IST
Question number 1 to 5 are some statements based on video lectures. Identify them
and write (T) against True and (F) against False statements. Question number 6 to 11
are multiple-choice questions having four options. Select the most suitable option as
your answer. Question number 12 and 13 are multiple select questions having five
options. Select any of the two most suitable options as your answer.

1 point

Technical reports have a colloquial language.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

In a short report, unnecessary materials are added to 'References'.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

0 points

There is no analysis and recommendations in an informative report.

True
 False

No, the answer is incorrect.

Score: 0
Accepted Answers:
False

1 point

One advantage of observation is that it reports behavior rather than interprets it.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point

One must avoid leading questions in a questionnaire.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

What isn’t a goal of adjustment letters?

To recommend an employee

Rectification of the wrong

Promotion of further business

Regaining customer confidence

Yes, the answer is correct.

Score: 1
Accepted Answers:
To recommend an employee

1 point

What is a formal communication written for a specific purpose called?

Minutes
 Agenda

Notice

Report

Yes, the answer is correct.

Score: 1
Accepted Answers:
Report

1 point

Technical reports have an/a _______ approach whereas literary writings have an/a
________approach.

Subjective, Objective

Objective, Subjective

Mixed, Subjective

Objective, Mixed

Yes, the answer is correct.

Score: 1
Accepted Answers:
Objective, Subjective

1 point

What is not a disadvantage of Telephonic Interview?

No observation

Difficult to secure privacy

Less chance of refusal by respondents

Detailed data not available

Yes, the answer is correct.

Score: 1
Accepted Answers:
Less chance of refusal by respondents

1 point

What is the advantage of questionnaires?

Respondent is always identified

Questions are different for different people

 Different respondents will provide various answers based on how they interpret
the questions, giving more than one answer to the problem.

Bias of interviewer is eliminated

Yes, the answer is correct.

Score: 1
Accepted Answers:
Bias of interviewer is eliminated

1 point

In note-making, which type of punctuation marks are used in pairs, one at the
beginning of the quoted text and one at the end, while quoting an author?

Ellipsis

Hyphen

Quotation marks

Parentheses

Yes, the answer is correct.

Score: 1
Accepted Answers:
Quotation marks

2 points

What is the purpose of questionnaires?

To survey large number of people

To waste time

Seek clarification

To include multiple perspectives

To find interesting answers

Yes, the answer is correct.

Score: 2
Accepted Answers:
To survey large number of people

Seek clarification

2 points

What are the primary ways of Data collection?

Library
 Investigation

Internal sources

Personal observation

Information apps

Yes, the answer is correct.

Score: 2
Accepted Answers:
Investigation

Personal observation

Week 8 : Assignment 8
The due date for submitting this assignment has passed.

Due on 2023-09-20, 23:59 IST.

Assignment submitted on 2023-09-20, 13:55

IST
Question number 1 to 5 are some statements based on video lectures. Identify them
and write (T) against True and (F) against False statements. Question number 6 to 11
are multiple-choice questions having four options. Select the most suitable option as
your answer. Question number 12 and 13 are multiple select questions having five
options. Select any of the two most suitable options as your answer.

1 point

Frontispiece is a bound report material, which serves as a window display of the

whole report.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

A preface includes a brief idea of the work and acknowledgements.

True

False
Yes, the answer is correct.
Score: 1
Accepted Answers:
True

1 point

The expression, ‘Food for thought’ is a cliche.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

Logically arranged paragraphs do not conform to parallelism.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point

Circumlocution should be used in report writing.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point

A forwarding letter is a-

Statement of Informing

Statement of Submittal

Statement of Approval

None of the above

Yes, the answer is correct.
Score: 1
Accepted Answers:
Statement of Submittal

1 point

An abstract usually has which type of description?

Qualitative

Quantitative

Both Qualitative and Quantitative

Neither Qualitative nor Quantitative

Yes, the answer is correct.

Score: 1
Accepted Answers:
Qualitative

1 point

When one paraphrases a concept in a study without explicitly citing it in the text, they
include it in ?

Reference

Bibliography

Endnotes

Footnotes

Yes, the answer is correct.

Score: 1
Accepted Answers:
Bibliography

1 point

Excessive use of ___________ makes the readers dangle from one word/phrase to
another.

Idioms

Verbs

Pronouns

Adjectives

Yes, the answer is correct.

Score: 1
Accepted Answers:
Adjectives

1 point

Self- oriented roles in a group include-

Harmonizing

Co-ordinating

Controlling

Initiating

Yes, the answer is correct.

Score: 1
Accepted Answers:
Controlling

1 point

If the number of terms are more than 10, references are included in a _________.

Footnotes

Reference

Index

Glossary

Yes, the answer is correct.

Score: 1
Accepted Answers:
Glossary

2 points

These have a concise, clear record of the main purpose of the study and important
results of the study. What are they called?

Reference

Abstract

Summary

Preface

Revision

Yes, the answer is correct.

Score: 2
Accepted Answers:
Abstract

Summary

2 points

What are the disadvantages of groups?

Individual ideas are encouraged

It is unproductive and frustrating

Groupthink may often lead to excellent decision making

It is difficult to coordinate with everyone

It creates a sense of belonging

Yes, the answer is correct.

Score: 2
Accepted Answers:
It is unproductive and frustrating

It is difficult to coordinate with everyone

Week 9: Assignment 9
The due date for submitting this assignment has passed.

Due on 2023-09-27, 23:59 IST.

Assignment submitted on 2023-09-24, 22:22

IST
I. Question number 1 to 5 are some statements. Identify the statements and mark
'True' or 'False' for each statement.

II. Question number 6 to 10 are multiple choice questions having four options. Select
two of the most suitable options as your answers.

1 point

GD has an emergent leader instead of a designated leader.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point

It is important that a meeting should not have a leader so that all other members of
the meeting can put forth their views and reviews without any hesitation.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point

Group discussion is a formal and systemic face-to-face communication among

participants to express and exchange their views on a topic.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

To participate in a GD, a candidate should not have assertiveness.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point

For a GD, topic is announced in advance while for a debate the topic is announced on
the spot.

True

False

No, the answer is incorrect.

Score: 0
Accepted Answers:
False

2 points
To be an ethical employer, one needs to provide the employees with some of the
rights. Which of the following are not among them?

Right to freedom (from discrimination)

Right to freedom for disregarding the responsibility

Right to health and safe working condition

Right to leave the organization without any notice

Yes, the answer is correct.

Score: 2
Accepted Answers:
Right to freedom for disregarding the responsibility

Right to leave the organization without any notice

2 points

Which of the following are NOT among the causes of conflicts in a G.D?

Clash of ideas

Emergence of a group leader

Conflict of opinion

Competence of the participants

Yes, the answer is correct.

Score: 2
Accepted Answers:
Emergence of a group leader

Competence of the participants

2 points

Which of the following are the essential traits of leadership?

Competence

Consistency

Callousness

Frivolity

Yes, the answer is correct.

Score: 2
Accepted Answers:
Competence

Consistency
2 points

Which of the following actions can help a leader save the group discussion in
resolving conflict?

By deciding the agenda of the meeting beforehand and ensuring it's understood
by the participants

By speaking on behalf of the participants to avoid difference of opinions

By forcing the members to agree to a particular idea to avoid clash of opinions

By reminding the participants not to digress from the topic given by the panel

No, the answer is incorrect.

Score: 0
Accepted Answers:
By deciding the agenda of the meeting beforehand and ensuring it's understood by the
participants

By reminding the participants not to digress from the topic given by the panel

2 points

What are the important tasks that a leader/manager should do before conducting a
meeting?

Describe the failures of the members in achieving their targets

Assign responsibility to each member

Summarize the discussion to make sure everyone has understood the main points

Threaten the employees to make them complete the task before the deadline

Yes, the answer is correct.

Score: 2
Accepted Answers:
Assign responsibility to each member

Summarize the discussion to make sure everyone has understood the main points

Week 10: Assignment 10

The due date for submitting this assignment has passed.
Due on 2023-10-04, 23:59 IST.

Assignment submitted on 2023-10-04, 22:57

IST
I. Question number 1 to 5 are some statements. Identify the statements and mark
'True' or 'False' for each statement.

II. Question number 6 to 10 are fill in the blanks. Choose the correct option as your
answer.

III. Question number 11 to 15 are multiple choice questions having four options. Select
the most suitable option as your answers.
1 point
A speech is followed by a question-answer session while oral presentation is not.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
Oral presentation is professional and formal while speech can also be informal.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
In chronological pattern of presentation, the speaker arranges his content in a cause-
effect manner.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
In a debate, the participants have to mandatorily take one side, i.e., they have to
speak throughout either 'for' or 'against' the motion.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
Impromptu is always the most effective form of presentation.

Ture

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
Speaking is more effective than writing as its feature of _____ makes it easier to
convey the degree of emotion or reason.

intonation

dissuasion

Yes, the answer is correct.

Score: 1
Accepted Answers:
intonation
1 point
"Remember not only to say the right thing in the right place, but far more difficult still,
to leave unsaid the wrong things at the tempting moment." ____ has said this.

J F Kennedy

Benjamin Franklin

Yes, the answer is correct.

Score: 1
Accepted Answers:
Benjamin Franklin
1 point
An effective style of presentation can be achieved by adding quality to the content,
maintaining _____, by bringing variety and by altering the _____.

simulation, status of the speaker

audibility, tone

Yes, the answer is correct.

Score: 1
Accepted Answers:
audibility, tone
1 point
Nervousness is _____.

natural and universal

 superficial and malleable

Yes, the answer is correct.

Score: 1
Accepted Answers:
natural and universal
1 point
It is better to use _____ while making an oral presentation at a workplace as they can
help in grabbing the attention of the audience more effectively.

physical aids

visual aids

Yes, the answer is correct.

Score: 1
Accepted Answers:
visual aids
1 point
Which of the following is NOT one of the components of effective speaking?

Voice of the speaker

Background of the speaker
Effective style of the speaker

Nature of the audience

Yes, the answer is correct.

Score: 1
Accepted Answers:
Background of the speaker
1 point
What is/are the main feature/s of an oral presentation?

It is a presentation for a small audience.

It is informative and persuasive.

It generally uses audio and visual aids.

All of the above

Yes, the answer is correct.

Score: 1
Accepted Answers:
All of the above
1 point
Which of the following is NOT one of the main purposes of a debate?

To facilitate the development of critical thinking

To propose one's views rationally to establish the arguements
 To promote envious environment where the main focus is always on winning in
the debate

To enrich speaking and argumentative abilities

Yes, the answer is correct.

Score: 1
Accepted Answers:
To promote envious environment where the main focus is always on winning in the
debate
1 point
Which of the following is NOT a cause of nervousness?

Lack of preparedness
Extreme weather
Unfamiliarity with the audience

Anxiety of performance

Yes, the answer is correct.

Score: 1
Accepted Answers:
Extreme weather
1 point

Which of the following are among the methods of presentation?

1. Reading from the manuscript

2. Presentation through visual aids instead of speaking

3. Memorization

4. Impromptu

5. Spontaneous

6. Extemporaneous

Choose the correct option.

1, 2, 4, 6
2, 3, 4, 6
1, 3, 4, 5

1, 3, 4, 6
Yes, the answer is correct.
Score: 1
Accepted Answers:
1, 3, 4, 6

Week 11: Assignment 11

The due date for submitting this assignment has passed.
Due on 2023-10-11, 23:59 IST.

Assignment submitted on 2023-10-11, 22:31

IST
I. Question number 1 to 5 are some statements. Identify the statements and mark
'True' or 'False' for each statement.

II. Question number 6 to 15 are multiple choice questions having four options. Select
the most suitable options(s) as your answers.
1 point
The statement "The will to win, the desire to succeed, the urge to reach your full
potential [...] these are the keys that will unlock the door to personal excellence," has
been given by Confucius.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True
1 point
Like many forms of communication, an interview, too, is a one-way presentation in which the
candidate/speaker has to convince the panel members of his/her merit and worth.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
It is always advisable to memorize the content that is to be presented to avoid forgetting during the
presentation.

True

False
Yes, the answer is correct.
Score: 1
Accepted Answers:
False
1 point
A job aspirant should always wear a gaudy dress to distinguish himself from others.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
Use of passive phrases and statements is the preferred way of writing a resume.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False
1 point
Which among the following is NOT true about an interview?

A purposeful interpersonal communication between two individuals or

sometimes more
A form of communication to pompously showcase all past achievements of the
interviewee
An oral tool to test a candidate's trait for employment

Aims to test oral and non-verbal skills

Yes, the answer is correct.

Score: 1
Accepted Answers:
A form of communication to pompously showcase all past achievements of the
interviewee
1 point
Which of the following statements about the difference between presentation and speech is NOT
correct?

Presentations are more technical and factual than speeches which are occasion- specific and
can include sentimentality.
Speeches are more formal, whereas presentations are more casual and
informal.
 Presentations have more direct uses of language, whereas speeches can have ornate and
flowery language.

Presentations explain things, whereas speeches express certain opinions and emotions.

Yes, the answer is correct.

Score: 1
Accepted Answers:
Speeches are more formal, whereas presentations are more casual and informal.
1 point
Who spoke the following: “The wise one fashioned speech with their thought, sifting it as grain is sifted
through a sieve”?

John Milton
Lord Buddha
Lord Krishna

Lord Rama

Yes, the answer is correct.

Score: 1
Accepted Answers:
Lord Buddha
1 point
How are counselling interviews different from the conflict interviews? Choose the correct statement.

Counselling interviews try to restore harmony between employees having mutual differences,
whereas conflict interviews address the conflicts among the various groups of a society.
Counselling interviews are called with a purpose to help a person having personal problems
such as, depression, low confidence because of past failures, etc., whereas conflict interviews try to
resolve conflicts between two or more employees.
Counselling interviews are strictly a one-to-one interview, whereas conflict interviews’ panel has
more than two members.

Counselling interviews are not useful for an organization, and only conflict interviews have
application in an organization.
Yes, the answer is correct.
Score: 1
Accepted Answers:
Counselling interviews are called with a purpose to help a person having personal problems such as,
depression, low confidence because of past failures, etc., whereas conflict interviews try to resolve
conflicts between two or more employees.
1 point
Which among the following is NOT among the intuitive skills?

Team building
Creativity
Adaptability

Supervising
Yes, the answer is correct.
Score: 1
Accepted Answers:
Supervising
1 point
Which among the following best qualifies a felicitation speech?

It highlights the achievements of the guest

It is performed to honour/praise a person for his achievements
It can be about a loss or an achievement

It is brief and welcomes not only the speaker but also the audience

Yes, the answer is correct.

Score: 1
Accepted Answers:
It is performed to honour/praise a person for his achievements
1 point
A beginner tends to make some mistakes that make the presentations unimpressive. Which are some
of the cautions to avoid these mistakes?

1. Avoid the use of audio aids.

2. Avoid reading from the slides.
3. Avoid long introduction.
4. Avoid standing while presenting.
5. Avoid crowding your PPT.
6. Avoid looking at the audience.

Choose the correct option as your answer.

1, 2, 3, 4
2, 3, 4, 6
1, 3, 4, 5

1, 2, 3, 5

Yes, the answer is correct.

Score: 1
Accepted Answers:
1, 2, 3, 5
1 point
To deliver an effective presentation it important to have an impressive beginning. Which of the
following are NOT helpful in making an impressive beginning?

Starting with a question

Starting with the discussion of the main content
 Starting with an anecdote
Starting with a joke

Starting with a startling fact

Yes, the answer is correct.

Score: 1
Accepted Answers:
Starting with the discussion of the main content
Starting with a joke
1 point
Which among the following are NOT among the qualities of an interviewee that are tested during an
interview?

Ability to manipulate the interviewer

Physical presentability and good looks
Clarity of thought and expression
Ability to take quick and correct decision

Innovative mind and cheerful disposition

Yes, the answer is correct.

Score: 1
Accepted Answers:
Ability to manipulate the interviewer
Physical presentability and good looks
1 point
Some of the things to avoid while writing a resume are:

Writing detailed contact information due to security purposes

Writing longer than 2-page resume
Mentioning your unpleasant experience with your previous organization
Starting with your name and email address

Mentioning the skills relevant for the job

Yes, the answer is correct.

Score: 1
Accepted Answers:
Writing longer than 2-page resume
Mentioning your unpleasant experience with your previous organization

Week 12: Assignment 12

The due date for submitting this assignment has passed.

Due on 2023-10-18, 23:59 IST.

Assignment submitted on 2023-10-16, 20:39
IST
Question number 1 to 5 are statements. Identify the statements and mark ‘True’ or
‘False’ for each statement.

Question number 6 to 10 are fill in the blanks. Choose the suitable option as your
answer.

Question number 11 to 15 are multiple choice questions having four options. Select
the most suitable option as your answer.

1 point

Women, on an average, are more aware of their emotions, show more empathy, and
are more adept interpersonally.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

Applied grammar is different from the traditional grammar because it is used only
while speaking.

True

False

No, the answer is incorrect.

Score: 0
Accepted Answers:
False

1 point

EQ can be developed, whereas IQ is inherent by birth and cannot be acquired later.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
False

1 point
While framing a resume the most important thing to keep in mind is the requirement of
the organization.

True

False

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

One should avoid mentioning the unpleasant experience with previous organizations.

True

Flase

Yes, the answer is correct.

Score: 1
Accepted Answers:
True

1 point

“Whatever I have tried to do in my life, I have tried to do well. Whatever I have devoted
myself to, I have devoted completely, in great aims and in small, I have always been
thoroughly in earnest.” ______ has said this.

Charles Dickens

Theodore Roosevelt

Yes, the answer is correct.

Score: 1
Accepted Answers:
Charles Dickens

1 point

_____ phrases and verbs make a resume look stronger as they highlight the duties done
and actions performed in the past.

Powerful

Action

Yes, the answer is correct.

Score: 1
Accepted Answers:
Action

1 point
____ thinking is “that mode of thinking – about any subject, content, or problem in
which the thinker improves the quality of his or her thinking by skilfully taking charge
of the structures inherent in thinking and imposing intellectual standards upon them.”

Critical

Analytical

Yes, the answer is correct.

Score: 1
Accepted Answers:
Critical

1 point

______ intelligence refers to the capacity for reorganizing our own feelings and those of
others, for motivating ourselves, and for managing emotions well in ourselves and in
our relationships.

Artifical

Emotional

Yes, the answer is correct.

Score: 1
Accepted Answers:
Emotional

1 point

______ are asked to test the candidate’s rationale and logical approach.

Probing questions

Reflexive questions

No, the answer is incorrect.

Score: 0
Accepted Answers:
Reflexive questions

1 point

Which of the following is NOT important while writing an effective resume?

Stating a specific career objective

Using graphics, colourful fonts and relevant images

Listing extra achievements like courses done in foreign languages, Computer

Science, effective speaking

Mentioning specific skills and knowledge

Yes, the answer is correct.
Score: 1
Accepted Answers:
Using graphics, colourful fonts and relevant images

1 point

Which of the following is NOT an example of a stump question?

Suppose your boss shows dissatisfaction with your work, how would you react?

Where do you see yourself after five years from now?

Do you think all public sector companies should be totally privatized?

How would you deal with a co-worker supplying the false data?

Yes, the answer is correct.

Score: 1
Accepted Answers:
Do you think all public sector companies should be totally privatized?

1 point

Which of the following is NOT a component that enhances the ability of Critical
thinking?

Active imagination

Writing skills

Keen sense of observation

Careful listening

Yes, the answer is correct.

Score: 1
Accepted Answers:
Writing skills

1 point

Which of these sentences is grammatically incorrect?

I congratulate you on your success.

My student is a S.D.O.

None of these managers have submitted their reports.

I have been waiting for students but none of them has come.

No, the answer is incorrect.

Score: 0
Accepted Answers:
My student is a S.D.O.

1 point

What are the things to remember on the day of interview?

1. Remember to read morning newspaper.

2. Reach the venue before time.
3. Avoid talking to the other candidates.
4. Remember to carry all the relevant documents.

Choose the correct option.

1, 2, 4

2, 3, 4

1, 2, 3

1, 3, 4

Yes, the answer is correct.

Score: 1
Accepted Answers:
1, 2, 4