framework

Competencies are the skills and behaviors that are critical both to your personal performance and to ICEs continued success.

competency

core competencies (applicable to all ICE employees)

Teamwork Problem Solving & Decision Making Communication Professionalism

functional competencies
Technology Technical Knowledge Productivity & Quality Design & Innovation Product Development Technical Knowledge Productivity & Quality Design & Innovation Business Support Technical Knowledge Productivity & Quality Business Value Operations Technical Knowledge (system and business) Customer Service & Quality Innovation Sales & Marketing Account Management Prospecting Cross-selling & Market Penetration People Management (managers only) In addition to the applicable functional competencies, people managers are also responsible for the People Management competency

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competencies
Core competencies are applicable to all of us at ICE, without regard to your role or responsibilities. The ICE core competencies include:

core

teamwork
Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help Fosters friendly and cooperative relationships with others; colleagues enjoy working with the employee Shares knowledge and mentors staff; works to develop others knowledge as well as own Gives and shares credit as appropriate Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring Attends and participates in company and department level functions inside and outside of the office

problem-solving & decision-making

Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively Takes ownership and follows through on decisions; doesnt minimize or forget about problems Determines and fixes root causes rather than just treating symptoms Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences; takes steps to mitigate risk Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular

communication
Actively listens and speaks to, not over, others Uses clear and constructive language orally and in writing Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner Asks follow-up questions to ensure all points are understood Takes time to objectively listen to all viewpoints before forming an opinion Builds consensus among differing views

professionalism
Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employees role Models a can-do attitude and takes initiative as a self-starter; inspires and motivates others to do the same Embraces, rather than resists, additional responsibilities Refrains from office gossip; settles rather than creates conflict with and between others Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities Adheres to all corporate policies; makes prudent use of company resources
All Rights Reserved. Copyright 2009 IntercontinentalExchange, Inc.

competencies
Functional competencies are the skills and behaviors specific to an employees role within a function of our organization. The ICE functional competencies for Technology include:

functional

Function: Technology
technical knowledge
Asks questions of colleagues to better understand how various technological components work together Maintains an up-to-date understanding of relevant third party software and hardware; maintains regular, constructive dialogue with those vendors keeping aware of their plans and issues while communicating our needs and issues Stays abreast of technology trends and developments; keeps current with respect to technical journals Stays abreast of competitors technologies and understands their strengths and weaknesses versus our own Seeks to develop a better understanding of ICEs strategy and competitive opportunities and threats; demonstrates an interest in understanding the non-technical side of our business

productivity & quality

Ensures that that requirements are clearly understood and that work is consistent with requirements; prevents undesirable surprises Sets time estimates for work that provide a personal challenge and delivers high quality work in line with time estimates Prioritizes and assists with production issues when needed Works collaboratively with operations and technology colleagues to optimize systems and functionality Follows ICE software development lifecycle guidelines Continually seeks to reduce costs and time to market; suggests and shares innovative ideas that have practical application, especially regarding system performance and functionality

design & innovation

Creates achievable goals on all levels including functionality, scalability, performance, quality and simplicity With limited direction and input, effectively designs completely new solutions where nothing existed prior Looks to improve and integrate existing solutions and to develop new and creative solutions Identifies and effectively applies emerging technologies

All Rights Reserved. Copyright 2009 IntercontinentalExchange, Inc.

competencies
Functional competencies are the skills and behaviors specific to an employees role within a function of our organization. The ICE functional competencies for Product Development include:

functional

Function: Product Development

technical knowledge
Asks questions of colleagues to better understand how various technological components work together Maintains an up-to-date understanding of relevant third party software and hardware; maintains regular, constructive dialogue with those vendors keeping aware of their plans and issues while communicating our needs and issues Stays abreast of technology trends and developments; keeps current with respect to technical journals Stays abreast of competitors technologies and understands their strengths and weaknesses versus our own Seeks to develop a better understanding of ICEs strategy and competitive opportunities and threats; demonstrates an interest in understanding the non-technical side of our business

productivity & quality

Writes requirements that are clear and concise, but comprehensive Sets time estimates for work that provide a personal challenge and delivers high quality work in line with time estimates Prioritizes and assists with production issues when needed Works collaboratively and iteratively with product development, operations, and technology colleagues to optimize systems and functionality Collaborates with the source of new business initiatives/ideas to convert vague concepts into well-defined requirements that most effectively address the need Continually seeks to reduce costs and time to market; suggests and shares innovative ideas that have practical application, especially regarding system performance and functionality

design & innovation

Creates achievable goals on all levels including functionality, scalability, performance, quality and simplicity With limited direction and input, effectively designs completely new solutions where nothing existed prior Looks to improve and integrate existing solutions and to develop new and creative solutions Identifies and effectively applies emerging technologies

All Rights Reserved. Copyright 2009 IntercontinentalExchange, Inc.

competencies
Functional competencies are the skills and behaviors specific to an employees role within a function of our organization. The ICE functional competencies for Business Support include:

functional

Function: Business Support

technical knowledge
Maintains current and deep technical knowledge (e.g., GAAP, Exchange rules, Tax laws) Demonstrates a continuous focus on enhancing scope and contribution of role Stays abreast of emerging issues that may impact our business Seeks to develop a better understanding of ICEs strategy and competitive opportunities and threats; demonstrates an interest in understanding all aspects of our business

productivity & quality

Completes work on time and error free Maintains good working relationships with other ICE functions and relevant 3rd parties (e.g., external auditors, regulators, government officials) Identifies opportunities to improve efficiency of work and data flow

business value
Maintains consistent focus on ensuring necessary business, legal, regulatory & financial controls & compliance Acts to provide optimal assistance to the operation of the business and to improve the business efficiency Identifies opportunities to better analyze business performance and reporting

All Rights Reserved. Copyright 2009 IntercontinentalExchange, Inc.

competencies
Functional competencies are the skills and behaviors specific to an employees role within a function of our organization. The ICE functional competencies for Sales & Marketing include:

functional

Function: Sales & Marketing

account management
Establish and maintain productive business relationships with key market participants Identifies and capitalizes on signals that the customer may need additional products/services Manages contacts and opportunities effectively, knowing when to move forward/ease back on an opportunity to maintain the strength of the relationship Participates in the implementation of sales plans that align with strategic sales objectives and the business goals of ICE and the customer Analyzes customers trading data to reveal patterns and take action when necessary to encourage active trading and maintain customer relationships

prospecting
Analyzes and presents offerings to the customer that focus on how ICE can meet customer needs better than the competitors Continually seeks opportunities to develop new business and shares relevant customer knowledge with the organization to ensure the opportunities are addressed Segments and prioritizes opportunities to pursue based on potential value and probability of winning Quickly and accurately analyzes information within and across customers to uncover underlying patterns and issues to maximize revenue

cross selling & market penetration

Maintains and applies current knowledge of relevant ICE products/technologies and competitor offerings to educate customers on the value of ICE Shares customer insights with ICE colleagues to support on-going product development and improvement Applies knowledge of ICEs integrated value proposition to cross-sell products and services, increasing ICE revenue and market share Applies understanding of market and economic conditions to tailor communications and selling focus to appropriate products and services for the current situation

All Rights Reserved. Copyright 2009 IntercontinentalExchange, Inc.

competencies
Functional competencies are the skills and behaviors specific to an employees role within a function of our organization. The ICE functional competencies for Operations include:

functional

Function: Operations
technical knowledge (system and business)
Differentiates between a critical business impacting incident and a minor problem and resolve/escalate accordingly Demonstrates an overall understanding of how system components/applications work together to create the exchange Applies knowledge of business impacting events and how they will effect technical systems and operational capacity Consistently follows change management and other control processes

customer service & quality

Remains calm and works well under stressful conditions Completes work in the most efficient way possible while paying thorough attention to detail to ensure work is timely and error free Responds quickly and accurately to internal (ICE) and external (customer) inquiries and provides complete information Ensures proper communication channels are followed when customer impacting events occur Treats customers fairly and with professionalism, even when faced with an upset or angry customer Applies knowledge of appropriate customer communications to craft messages that ensure delivery of unbiased information that does not add additional risk to ICE

innovation
Identifies new technologies, applications, and process changes to continually improve efficiency or technology performance Assesses potential solutions and improvements for cost-effectiveness Constantly evaluates the changes in business and operations and looks to improve established processes and procedures Stays current with technical trends

All Rights Reserved. Copyright 2009 IntercontinentalExchange, Inc.

competencies
Functional competencies are the skills and behaviors specific to an employees role within a function of our organization. The ICE competency for People Management is:

functional

People Management
people management (people managers only)*
Sets high expectations for self and staff; inspires and challenges staff; leads by example Recruits and retains high quality staff, ensures all employees are properly assimilated and trained Develops managerial bench strength for the future and avoid/reduce key man risk Recognizes and reinforces/rewards desired behavior; identifies and corrects undesired behavior Works closely with other managers to ensure his/her staff are facilitating rather than impeding progress in other groups Uses employee performance management system effectively to provide timely and constructive feedback to staff; thoroughly documents recommended promotions and dismissals Builds camaraderie among staff through hosting of functions inside and outside the office

* In addition to the applicable functional competencies, people managers are also responsible for the People Management competency

All Rights Reserved. Copyright 2009 IntercontinentalExchange, Inc.