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JD AJ-GN Support Engineer

The document describes a support engineer job posting in Kuala Lumpur, Malaysia. The role provides remote and on-site technical support to existing clients, establishes contacts to facilitate information flow, delivers client offerings like deployments and installations, and communicates with clients to represent the company positively. Qualifications include an electronics degree, 2-3 years of support experience, knowledge of networking protocols and systems, and proficiency in English, Malay, and Chinese.

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16 views

JD AJ-GN Support Engineer

The document describes a support engineer job posting in Kuala Lumpur, Malaysia. The role provides remote and on-site technical support to existing clients, establishes contacts to facilitate information flow, delivers client offerings like deployments and installations, and communicates with clients to represent the company positively. Qualifications include an electronics degree, 2-3 years of support experience, knowledge of networking protocols and systems, and proficiency in English, Malay, and Chinese.

Uploaded by

daikuya21
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

TITLE AND REPORTING

JOB TITLE: SUPPORT ENGINEER

REPORTS TO: PROJECT OR TECHNICAL MANAGER

LOCATION: KL - MALAYSIA

2. PRINCIPAL JOB RESPONSIBILITIES:

 Service delivery assigned to existing clients/customers


 Provide remote support and on-site technical support for existing
clients/customers.
 Establish and maintain key contacts with pertinent Product
Management/R&D groups, Support Center (NE group) to facilitate the
flow of technical information.
 Deliver full suite of client/customers offerings such as, Deployment,
Network Optimization, Installation Supervision etc.
 Provide current customers and prospective customers with a clear
understanding of their hardware, software, installation, and
professional services support options throughout the pre- and post-
sales cycle (work with the local Sales Engineer).
 Must be able to provide customer communication interface and politics
such that all issues communicated place GENEW in the best possible
light. This may include managing this information with a competing
vendor directly involved.
 Must be able to provide pro-active engagement of technical design
reviews or support to ensure all requirements and resources are
defined for support of the customer network implementation.
 Must be able to provide internal management and sales team of regular
status reports for Severity 1 / 2 problems in writing.
 Responsible for implementation of software upgrade/patch and testing
support as needed.
 Provide input to the Area Service Manager or Project Manager on what
tools are needed to support the technology/product you service in your
area (i.e. lab equipment, test equipment).

4. SKILLS REQUIREMENT:

QUALIFICATIONS

 Graduate of Electronics/Electronics and Communications Engineering


 UNIX/LINUX, Windows and VoIP Knowledge
 Preferably knowledgeable in IMS based Core Network, NGV or UCaaS VoIP
Applications in Telco Cloud Platform

EXPERIENCE/KNOWLEDGE

 TWO TO THREE YEARS OF EXPERIENCE IN A SUPPORT SERVICES


ENVIRONMENT

 KNOWLEDGE OF OPERATIONAL AND PROCEDURAL ASPECTS OF CORE


NETWORK SYSTEM, HARDWARE, SOFTWARE AND PERIPHERAL EQUIPMENT.

 KNOWLEDGE IN VARIOUS PROTOCOLS USED IN VOIP APPLICATION AND ABLE


TO CAPTURE AND ANALYZE CALL OR SIGNALLING TRACE.

 EXPERIENCE IN CORE NETWORK EQUIPMENT INSTALLATION,


CONFIGURATION, MAINTENANCE AND TROUBLESHOOTING.

 KNOWLEDGE IN ORACLE DATABASE ADMINISTRATION AND ITS


CORRESPONDING APPLICATIONS SUCH AS REPLICATION AND
PERFORMANCE TUNING IS PREFERRED.

LANGUAGE:
 PROFICIENCY IN WRITTEN AND SPOKEN ENGLISH, MALAY and CHINESE.

OTHER SKILLS:
 EXCELLENT INTERPERSONAL SKILLS and FACILITATES TEAM WORK.
 FLEXIBLE AND DYNAMIC IN APPROACH
 MOTIVATED UNDER PRESSURE
 GOOD ANALYTICAL AND PROBLEM SOLVING APPROACH

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