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Getting Error INS-20802 Grid Infrastructure Configuration Failed During Perform Method

The user was getting an error when installing Oracle Grid Infrastructure 11g R2 on Windows 2012 R2 servers. The installation was failing at 84% completion with error INS-20802. Logs showed issues installing the ACFS, ADVM, and OKS drivers. Another user pointed out the need to run the installation wizard as an administrator. The original user later determined it was due to a known bug (BUG 17927204) related to ACFS support on Windows 2012 R2, which was resolved by applying the necessary patch (1987371.1).

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25 views

Getting Error INS-20802 Grid Infrastructure Configuration Failed During Perform Method

The user was getting an error when installing Oracle Grid Infrastructure 11g R2 on Windows 2012 R2 servers. The installation was failing at 84% completion with error INS-20802. Logs showed issues installing the ACFS, ADVM, and OKS drivers. Another user pointed out the need to run the installation wizard as an administrator. The original user later determined it was due to a known bug (BUG 17927204) related to ACFS support on Windows 2012 R2, which was resolved by applying the necessary patch (1987371.1).

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Hamada Fawzy
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
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Getting Error INS-20802 Grid Infrastructure con... | Oracle Community https://community.oracle.

com/thread/3941708

user11985454 Jun 19, 2016 9:38 AM

Getting Error INS-20802 Grid Infrastructure configuration failed during


Perform Method
This question is Not Answered.

Hello All,

I am trying to install Oracle Grid Infrastructure 11.2.0.4.0 for Windows 2012 R2 servers
I have Two Windows 2012 R2 Servers and One external storage with ISCSI interface.

Now when i have tried to install Oracle Grid Infrastructure 11.2.0.4.0 with file system as Oracle ASM on Windows 2012 R2 servers at
that time after 84 % Completion i got the error
"INS-20802 Grid Infrastructure Configuration Failed"

In details it shows that " The plug-in failed in its perform method" When seen the Logs
In Oracle_Home\cfgtoollogs\crsconfig\rootcrss1_log.OUT The message was
"User ignored Prerequisites during installation
USM driver install actions failed"

Note: Ignored two points Administrator is not a Domain User and Windows Firewall is on(firewall is already off).

Also in Oracle_Home\cfgtoollogs\crsconfig\rootcrss1_log.log found below messages.

2016-06-18 19:24:21: The 'ROOTCRS_ACFSINST' is either in START/FAILED state


2016-06-18 19:24:21: Executing 'D:\app\11.2.0\grid\bin\acfsroot.bat install'
2016-06-18 19:24:21: Executing cmd: D:\app\11.2.0\grid\bin\acfsroot.bat install
2016-06-18 19:24:22: Command output:
> ACFS-9300: ADVM/ACFS distribution files found.
> ACFS-9307: Installing requested ADVM/ACFS software.
> acfsinstall: ACFS-09420: The driver is not currently installed on this node.
> acfsinstall: ACFS-09411: CreateService succeeded.
> acfsinstall: CLSU-00100: Operating System function: StartDriver failed with error data: 31
> acfsinstall: CLSU-00101: Operating System error message: A device attached to the system is not functioning.
> acfsinstall: CLSU-00103: error location: StartDriver_
> acfsinstall: CLSU-00104: additional error information: m
> acfsinstall: ACFS-09419: StartService failed.
> acfsinstall: ACFS-09401: Failed to install the driver.
>
> ACFS-9340: failed to install OKS driver.
> acfsinstall: ACFS-09420: The driver is not currently installed on this node.
> acfsinstall: ACFS-09411: CreateService succeeded.
> acfsinstall: CLSU-00100: Operating System function: StartDriver failed with error data: 1068
> acfsinstall: CLSU-00101: Operating System error message: The dependency service or group failed to start.
> acfsinstall: CLSU-00103: error location: StartDriver_
> acfsinstall: CLSU-00104: additional error information: _
> acfsinstall: ACFS-09419: StartService failed.
> acfsinstall: ACFS-09401: Failed to install the driver.
>
> ACFS-9340: failed to install ADVM driver.
> acfsinstall: ACFS-09420: The driver is not currently installed on this node.
> acfsinstall: ACFS-09411: CreateService succeeded.
> acfsinstall: CLSU-00100: Operating System function: StartDriver failed with error data: 1068
> acfsinstall: CLSU-00101: Operating System error message: The dependency service or group failed to start.
> acfsinstall: CLSU-00103: error location: StartDriver_
> acfsinstall: CLSU-00104: additional error information: A
> acfsinstall: ACFS-09419: StartService failed.
> acfsinstall: ACFS-09401: Failed to install the driver.
>
> ACFS-9340: failed to install ACFS driver.
> ACFS-9310: ADVM/ACFS installation failed.

1 of 3 8/25/2020, 9:45 PM
Getting Error INS-20802 Grid Infrastructure con... | Oracle Community https://community.oracle.com/thread/3941708

>End Command output


2016-06-18 19:24:22: D:\app\11.2.0\grid\bin\acfsroot.bat install ... failed
2016-06-18 19:24:22: USM driver install status is 0
2016-06-18 19:24:22: USM driver install actions failed
2016-06-18 19:24:22: Running as user Administrator: D:\app\11.2.0\grid\bin\cluutil -ckpt -oraclebase D:\app\Administrator -writeckpt
-name ROOTCRS_ACFSINST -state FAIL
2016-06-18 19:24:22: s_run_as_user2: Running D:\app\11.2.0\grid\bin\cluutil -ckpt -oraclebase D:\app\Administrator -writeckpt -name
ROOTCRS_ACFSINST -state FAIL
2016-06-18 19:24:22: D:\app\11.2.0\grid\bin\cluutil successfully executed

2016-06-18 19:24:22: Succeeded in writing the checkpoint:'ROOTCRS_ACFSINST' with status:FAIL


2016-06-18 19:24:22: CkptFile: D:\app\Administrator\Clusterware\ckptGridHA_s1.xml
2016-06-18 19:24:22: Sync the checkpoint file 'D:\app\Administrator\Clusterware\ckptGridHA_s1.xml'
2016-06-18 19:30:24: The configuration parameter file D:\app\11.2.0\grid\crs\install\crsconfig_params is valid
2016-06-18 19:30:24: Checking for super user privileges
2016-06-18 19:30:24: superUser=Administrator groupName=Administrators
2016-06-18 19:30:24: domain=WORKGROUP user=ADMINISTRATOR
2016-06-18 19:30:24: D:\app\11.2.0\grid\bin\crssetup.exe getsystem
2016-06-18 19:30:24: Executing cmd: D:\app\11.2.0\grid\bin\crssetup.exe getsystem
2016-06-18 19:30:24: Command output:
> SYSTEM
>End Command output

I have not found any solution from net regarding this please guide me on this topic

Regards,

Ankit

I have the same question (0)

602 Views Categories: Install Tags:

top.gun Jun 19, 2016 9:50 AM ( in response to user11985454)


1. Re: Getting Error INS-20802 Grid Infrastructure configuration failed during Perform Method

Did you satisfy the prerequisites?

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Haythem.ElKhouly Jun 19, 2016 9:51 AM ( in response to user11985454)


2. Re: Getting Error INS-20802 Grid Infrastructure configuration failed during Perform Method

i guess you need to run grid installation wizard as administrator as i see


Running as user Administrator: D:\app\11.2.0\grid\bin\cluutil -ckpt -oraclebase D:\app\Administrator -writeckpt -name ROOTCRS_ACFSINST
-state FAIL

Please run GUI as administrator

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user11985454 Jun 23, 2016 5:30 AM ( in response to user11985454)


3. Re: Getting Error INS-20802 Grid Infrastructure configuration failed during Perform Method

2 of 3 8/25/2020, 9:45 PM
Getting Error INS-20802 Grid Infrastructure con... | Oracle Community https://community.oracle.com/thread/3941708

Thanks for replies,

But found that BUG 17927204 - ACFS SUPPORT FOR WINDOWS 2012R2 was hitting as per document 1987371.1

Downloaded OPatch for it and applied and Installed the Grid Infrastructure it was installed successfully.

Regards,
Ankit

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