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Srini Updated CV1

Srinivasan G is a senior technical support engineer with over 13 years of experience. He is currently seeking a new role. His most recent positions include Senior Engineer at AvaryTechnolgy India Pvt Ltd from March 2020 to July 2020 and Senior Engineer at Futurenet Technologies from June 2010 to June 2019. He has extensive experience supporting Windows servers, Active Directory, networking, software installation, and providing user support. Srinivasan holds an MBA from Annamalai University and technical certifications including MCSA completed in May 2010. He is looking for an opportunity to fully utilize his technical and customer support skills.

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Udaya Rakavan
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74 views4 pages

Srini Updated CV1

Srinivasan G is a senior technical support engineer with over 13 years of experience. He is currently seeking a new role. His most recent positions include Senior Engineer at AvaryTechnolgy India Pvt Ltd from March 2020 to July 2020 and Senior Engineer at Futurenet Technologies from June 2010 to June 2019. He has extensive experience supporting Windows servers, Active Directory, networking, software installation, and providing user support. Srinivasan holds an MBA from Annamalai University and technical certifications including MCSA completed in May 2010. He is looking for an opportunity to fully utilize his technical and customer support skills.

Uploaded by

Udaya Rakavan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Profile of SRINIVASAN.

3/103,Govindraj Street,
Periyapanicherry, Chennai
Pin code-600128.
[email protected]
Mobile: 9840106468
9443322773
Objective

Overall 13+ year Technical support Engineer and Customer Relationship Management skills
experience. Looking forward for a career in an environment where I can put my best efforts more
and serve the organization with almost authenticity

Professional Experience

Currently not working from the peroid of july 2020 to till date

:Company : AvaryTechnolgy India Pvt Ltd


Designation : Senior Engineer.
Place of work : Sriperumpudur
Duration : March 2020 – July 2020

Company : Futurenet Technologies


Designation : Senior Engineer.
Duration : June 2010 to June 2019

Company : Nahil Computers


Designation :System Administrator
Duration : October 2009 to May2010,

xperience Details
Work Environment

 Windows Server 2008, 2012, 2016.


 Virtualization: Hyper-V.
 Active Directory Services, DHCP, DNS.
 Printer & LAN Network

 Anti-Virus- Symantec

 Microsoft Excel, Word & Outlook


Roles & Responsibilities

 Installing, configuration & maintenance of Microsoft products. Provided first level of support for
all user’s inquiries via calls, responded to all customer inquiries in a professional manner, resolved
desktops, laptops, printer & scanner issues and providing Remote support to users through ANY
DESK
 Bmcredemy ticket tools used Windows L0, L1,L2 Tickets Giving support as per SLA deliverables
and following Escalation matrix, Handling ,
 Responed to telphone call email instant message and assigned ticket from user assign work order
/incident to appriopiate support ,responed to diagnose problem through disscssions with user
including problem recongnition,logsresarch isolation resoulation ,
 Configuring and troubleshooting Microsoft Outlook 2013 & 2016.
 Backup for outlook mail like online archive & manual archive (.PST)
 Installation and troubleshooting Office 365 & Skype for business.
 Pc Assembling & all types of drives installation Installing and troubleshooting various software.
Having strong knowledge in software and hardware
 Active directoryinstallation & Domain name configuration
 DNS services roleconfiguration
 DHCP services role configuration
 Creation/Deletion & restoration of deleted Active Directory Objects.
 Creation and managing the active directory objects (Users, Computers, OU, etc.)
 Supporting over the web tools like WebEx.
 Manage & Maintenance the VC devices like Cisco codec & Touch Panel.
 Installing many types of Operating System like Windows XP, 7, 8.1 and 10.
 Configuring and troubleshooting various type of Network printers and Scanners
Education Details

Course Duration Institute Marks


MBA 2002-2005 Annamalai University 58%
BBA 1999 - 200212- Muthaiah College 862.83%

Technical Skills

 All types of Operating Systems Installing (Windows XP, Win 7,Win 8 & 8.1,10,11).
 Providing Operating system maintenance, management, customization and trouble shooting.
 Installing Various Software as per the management Requirement
 Providing desktop computer software and hardware support, configuration, repair, maintenance and
installation. Troubleshooting of Virus related issues.
 Cable crimping (Straight and Cross).
 Configuring Network and local Print.
 Installation and maintenance of Antivirus and managing updates.
 Configuring and Troubleshooting Microsoft office outlook
 Installing, configuration & maintenance of Microsoft products.
 Computer networking, internet configuration, Remote assistance, Remote desktop.
 Configuring Outlook & Mail Backup.
 Installation, configuration and troubleshooting of DHCP server
 Configuring and Maintaining Print services for the organization
 Troubleshooting LAN issues, coordinating with Internet service providers for Internet related issues

Microsoft certification

 MCSA Completed on May-2010

Achievements

 Implemented in Citrix xen Server 6.0 and VDI in SudharasanEnginnering College.


 Implemented in DATA center in Thinksync Solutions Chennai and Pudukottai

al Profile Personal Profile


Personal Profile
Date of Birth : 25th May 1978
Gender : Male
Marital Status : Married
Linguistic Skills Tamil & English
Father’s Name : Mr.S.Govindarajan
Permanent Address :2/1797A, KurinjiStreet,ValluvarNagar,Burma Colony,
KaraikudiSivagangaidistpincode 630002
Passport number : S6995569
Nationality : Indian
Passport name: : SRINIVASAN GOVINDARAJAN
Place of birth : Tamil Nadu
Date issue : 11/12/2018
Date of expiry : 10/12/2028

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: Yours Truly

Place: Chennai
(G.SRINIVASAN)

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