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Order Processing ADD-1 SOP

This document outlines the standard operating procedure for order processing in a restaurant. It details 8 steps: [1] taking guest orders, [2] entering orders into the POS system, [3] communicating orders to the kitchen, [4] quality control, [5] order delivery, [6] ensuring guest satisfaction, [7] payment processing, and [8] post-service procedures like feedback collection and table resets. The purpose is to create a positive dining experience through attentive order taking and coordination between front and back of house to fulfill orders accurately and timely.

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reddyvigneshwar905
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54 views6 pages

Order Processing ADD-1 SOP

This document outlines the standard operating procedure for order processing in a restaurant. It details 8 steps: [1] taking guest orders, [2] entering orders into the POS system, [3] communicating orders to the kitchen, [4] quality control, [5] order delivery, [6] ensuring guest satisfaction, [7] payment processing, and [8] post-service procedures like feedback collection and table resets. The purpose is to create a positive dining experience through attentive order taking and coordination between front and back of house to fulfill orders accurately and timely.

Uploaded by

reddyvigneshwar905
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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STANDARD OPERATING PROCEDURE Food & Beverage Hotel

SOP No: Order processing ADD 1


SOP Title: Order processing

SOP Number F&B- Order processing ADD 1

SOP Title Order processing – Transit by Encalm

NAME TITLE SIGNATURE DATE


Author Vigneshwar Duty Manager
Reddy
Reviewer

Authoriser

Effective Date:

READ BY

NAME TITLE SIGNATURE DATE

ENCALM Hospitality Pvt. Ltd.


Page 1 of 6
STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Order processing ADD 1
SOP Title: Order processing

Update 1 Update 2 Update 3 Update 4


Updated
on:
Updated
by:
Approved
by:
Effective
date:

ENCALM Hospitality Pvt. Ltd.


Page 2 of 6
STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Order processing ADD 1
SOP Title: Order processing

PURPOSE:
order taking in a restaurant is not just about jotting down choices; it plays a pivotal role
in creating a positive and efficient dining experience. It involves communication,
customization, and coordination, ultimately contributing to customer satisfaction and
the success of the restaurant.

PROCEDURE:

1. Order Placement
a. Guest Interaction
 Greet guests warmly and attentively.
 Provide menus promptly and assist with any inquiries.
b. Order Taking
 Use a systematic approach to take orders, starting with beverages and appetizers.
 Repeat the order to the guest for confirmation.
c. Special Requests
 Note any special requests, dietary restrictions, or allergies.
 Communicate special requests clearly to the kitchen.
2. Order Entry
a. POS System Usage
 Utilize the Point of Sale (POS) system for order entry.
 Ensure accurate entry of items, quantities, and any modifiers.
b. Double-Check Orders
 Review the order on the POS screen before finalizing.
 Confirm that the order matches the guest's preferences.
3. Kitchen Communication
a. Order Printing
 Ensure prompt printing of orders in the kitchen.
 Communicate any modifications or special requests to the kitchen staff.
b. Timely Communication
 Foster clear communication between the front of house and kitchen.
 Notify the kitchen staff of any changes or updates to orders.
4. Quality Control
a. Presentation Standards
 Monitor food presentation to meet established standards.
 Verify that the order matches the guest's specifications.
b. Quality Assurance
 Ensure food quality meets the restaurant's standards.

ENCALM Hospitality Pvt. Ltd.


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STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Order processing ADD 1
SOP Title: Order processing

 Address any concerns with the kitchen promptly.


5. Order Delivery
a. Timing
 Coordinate with kitchen staff to ensure timely food preparation.
 Deliver courses at appropriate intervals.
b. Accuracy
 Double-check orders before delivering to the table.
 Confirm that all items are included as per the guest's order.
6. Guest Satisfaction
a. Follow-Up
 Check with guests shortly after food delivery to ensure satisfaction.
 Address any concerns immediately and offer solutions.
b. Courtesy
 Demonstrate courtesy and attentiveness throughout the dining experience.
 Thank guests for their patronage upon completion of the meal.
7. Payment Processing
a. Prompt Billing
 Present the bill promptly when guests indicate they are ready.
 Clearly communicate the total amount due.
b. Payment Options
 Accept various payment methods, including cash, cards, and mobile payments.
 Ensure secure and accurate processing of payments.
8. Post-Service Procedures
a. Feedback Collection
 Encourage guests to provide feedback on the dining experience.
 Use feedback for continuous improvement.
b. Clean and Reset
 Clear tables promptly after guests depart.
 Reset tables for the next guests with in next 5 minutes from the last guest
departure.

Effective Previous
SOP no. Significant Changes
Date SOP no.

ENCALM Hospitality Pvt. Ltd.


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STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Order processing ADD 1
SOP Title: Order processing

Change Document
S. No Date Change Impact Reason

ENCALM Hospitality Pvt. Ltd.


Page 5 of 6
STANDARD OPERATING PROCEDURE Food & Beverage Hotel
SOP No: Order processing ADD 1
SOP Title: Order processing

ENCALM Hospitality Pvt. Ltd.


Page 6 of 6

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