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Training Activity Matrix

The training activity matrix outlines a 320-hour food and beverage services training program. It details the various training activities, trainees, required facilities, equipment, dates, times, and remarks. Key activities include preparing the dining area, welcoming guests and taking orders, promoting products, serving food and beverages, providing room service, and handling guest concerns. The training will take place over multiple dates from August 1-5, 2022 and involve both lecture and practical work areas.

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31 views

Training Activity Matrix

The training activity matrix outlines a 320-hour food and beverage services training program. It details the various training activities, trainees, required facilities, equipment, dates, times, and remarks. Key activities include preparing the dining area, welcoming guests and taking orders, promoting products, serving food and beverages, providing room service, and handling guest concerns. The training will take place over multiple dates from August 1-5, 2022 and involve both lecture and practical work areas.

Uploaded by

ldrndgdg26
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TRAINING ACTIVITY MATRIX

Qualification: FOOD AND BEVERAGE SERVICES NC II


Duration: 320 HOURS

Training Activity Trainees Facilities / Tools and Venue/ Date and Time Remarks
Equipment Workstation
and Area
Prayer
o Laptop
Recaps of activities o LCD
Unfreezing activities Projector/Smart
All trainees TV Lecture Area
Feedback of training
o Speaker
Handle materials and o Microphone
equipment.
Rejoinder/Motivation
PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE
Take table reservations ACOSTA, LIWLIWA o Information Practical Work August 1, 2022 On going
Sheets Area
Prepare service stations
ANTONIO, FRANCESS
o Pre-test
and equipment BENAVIDEZ, JAMAICA o Post-test
BUENO, ARFEL o Task Sheets
Set up the tables in the
dining area o Performance
COLOMA, LAURA
Checklist
Set the mood/ambiance o Telephone
of the dining area
o Glassware
o Silverware
o Chinaware
o Dinnerware
o Cutleries
o Table Cloth
o Table Napkin
o Table
o Chair

WELCOME GUESTS AND TAKE FOOD AND BEVERAGE ORDERS


Welcome and greet guests o Information
Sheets
Seat the guests o Pre-test
o Post-test
Take food and beverage
AGACER, CORREY o Task Sheets
orders
AGUSTIN, GERALDZ o Performance
Practical Work
Liaise between kitchen Checklist August 2, 2022 On going
ARIOS, JACKIE Area
and service areas
BALANTAC, MICHAEL o Order pad
o Ballpoint
o Menu
o Table
o Chair
PROMOTE FOOD AND BEVERAGE PRODUCTS
Know the product o Information Sheet
CASTILLIO, JIM o Certain product Lecture Area August 3, 2022 On going
Undertake Suggestive CUDAL, MARK
selling
DALUMAY, ANDREA
ERMITANIO, ALLEN
PROVIDE FOOD & BEVERAGE SERVICES TO GUESTS
Serve food orders o Information
Sheets
Assist the diners o Pre-test
o Post-test
Perform banquet or
o Task Sheets
catering food service
o Performance
Serve Beverage Orders Checklist
o Telephone
Process payments and CORPUZ, JANINE
receipts o Glassware
DELA CRUZ NEMA
o Silverware
Conclude food service and PACUBAT, ANGELYN o Chinaware Practical Work
close down dining area August 4, 2022 On going
PICAT, ROLANDO o Dinnerware Area
o Cutleries
Manage intoxicated VILLANUEVA, MESSIAH
persons
o Table Cloth
o Table Napkin
o Table
o Chair
o Ordered Food
o Ordered Beverage
o Calculator /
Computer
o Receipt
o Ballpoint
PROVIDE ROOM SERVICE
Take and process room o Information
service orders Sheets
o Pre-test
Set up trays and trolleys o Post-test
o Task Sheets
Present and serve food
and beverage orders to o Performance
guests GALICINAO, JASPER Checklist
DALIJA, JOHN
Present room service o Telephone Practical Work
account REYES, SARAH o Order pad August 5, 2022 On going
Area
REYES, LORRAINE o Ballpoint
o Menu
o Trays
o Trolley
o Ordered Food
o Ordered Beverage
o Plate covers

RECEIVE AND HANDLE GUEST CONCERNS


Listen to the complaint o Information
Sheets
Apologize to the guest AGDINAOAY, JUDY
DELA CRUZ, GRETEL Lecture Area August 5, 2022 On going
Take proper action on the
complaint LUMANG, REGINE

Record complaint
Prepared by:
CHRISTIAN JOHN G. TARAMPI

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