Panasonic

Terms and Conditions

This Extended Warranty Contract ("Contract") has been entered into between Panasonic Life
Solutions India Ltd, a

companyincorporated under the Companies Act, 1956 and havingits registered office at 12th
Floor Ambience Tower,

Ambience Island, NH8, Gurgaon- 122002, Haryana (hereinafter referred to as "Company" or "Our"
or "We") and the

customermentioned above in application formdulysigned bycustomer, who have purchased the

Product(s)(hereinafter referred to as "Customer " or "you"). This Contract will be fully binding on
the Customer as per

below Terms and Conditions.

1. This Contract covers onlythe repairs and does not entitle you for replacement of the
Product(s).

2. The extended warranty under this Contract shall be applicable onlyfor repair/ replacement of
parts/ accessories of the

Product(s)covered under *Comprehensive Scheme, *Non-Comprehensive Scheme or **Labour

Company as per Company policy

3. All payments pertainingto this Contract needs to bemade in advance before or at the time of
this Contract.

4. The Contract is valid for a period as mentioned in the application/contract form. Customer
has to provide original e-

Contract copy or the original system generated copy of the Contract at the time of using
ourservices pursuant to this

Contract

5. Extension /amendment/ Renewal of Contract shall be at the discretion of the

6. The Customershall register the complaint through Panasonic Helpline /e-carewiz application/
call centre only. In case

of anychanges of the address it must be intimated in writingto the Companyin advance.

7. There shall not be anyrefund of the service charge already paid, in case, the Customer request
termination of the

Contract before the expiry of the Contract period.

8. The Contract is not transferable in the event of resale /gift to any other person and no refund
shall be granted.

9. This Contract does not cover anyformof damage to the Product including but not limited to
damage by animals (eg.

Rat, lizard, insect, ants, etc.), input voltage beyond specifications, fire, lightening, water ingress,
dust, riots, acts of God

(like flood, earthquake, cyclone, storm, etc.).

10. Any software media which does not confirmto the specifications mentioned in the
operatingmanual, playability of

such media is not warranted bythe Company.

11. The Company will not accept anyresponsibilityfor damage arising out of unauthorized
modification or alteration,

repair or use of this product or any accessories Other than those specified bythe Company.

12. The Company will not cover anyresponsibilityfor damage or loss arising out of mishandling
or incurred duringtransit.

13. Main linercrack, Door, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage
to the aesthetical

components shall not be covered under this Contract.

14. The Contract is not valid if serial number or equipment is mutilated, defaced or altered.

15. This Contract does not cover the cost of transportation of the Product(s) fromthe place of
installation to the service

centre. It will be borne by Customer as per applicable rates

16.For Product units installed outside themunicipal limits of the Company or Authorized
Dealer's service center, all

expenses incurred in the visit of service engineer, to & fro transportation of unit/ parts, lodging,
boarding, conveyance

and other incidental charges will be borne by and payable in advance bythe Customer.

17.All third party peripherals, whether purchased as part of a system, bundled with it, comewith
prevailing agent's

warranty, and Company makes no warranty whatsoever on their behalf.

18. The Extended Warrantyservice provided bythe Company under this Contract shall not extend
to the:-

a. Correction of operating problems related to environmental conditions beyond the control of

b. Supply of installation or electrical work external to the products.

c. Modification of the products.

d. Thewear and tear of the Product i.e.corrosion of the product owingto impropercare orstorage,
usage of Product in an

abnormallycorrosive alkaline/ acidic atmosphere.

e. Repairing of products that have been tampered with by anyone other than authorized
technicians of Panasonic.

19. The Companyshall not be liable or be deemed to be in default for any delay or failure in
performance resulting

directly or indirectlyfromcauses beyond its reasonable control including delayin repairing due to
non-availability of
anycomponent and/or accessory, labour problem, restrictions and regulations of the
government public movement, war

and any unavoidable circumstances, speciallyvis-a-vis the import of supplies and rawmaterial or
if the companyis

otherwise prevented fromperformingits functions under this warranty.

20. Any defect in the electrical installation or wiring at site has to be rectified bythe Customer as
per the recommendation

of our engineers.

21. In the event of any difference or dispute arising with reference to the terms and conditions
of the Contract or its

interpretation, the same shall be referred to a sole arbitrator, who shall be appointed bythe
Company. The decision of the

sole arbitratorshall be final and binding on the parties. Such arbitration proceedings shall be
held at New Delhi and

provision of the Arbitration & Conciliations Act, 1996 shall applyto the arbitration proceedings.

22. Company will not be responsible for damages or what so ever to other properties / premises,
structural paint work and

etc. in the event that customer insisted that serviceman should carry out the cleaning of the
product.

23. Pricing, Terms and conditions are subject to changewithout any notice bythe Company at its
sole discretion.

24. This Contract takes care of any manufacturing defect or breakdown of the Product
duringthe validity of the Contract

period only. Company at its sole discretion will repair or replace such parts and defective parts
could become the property

of the Company. Repair under Contract may also be carried out by any Authorised Service
Centre of the Company.

Companyreserves the right to use the reconditioned parts with same performance parameters
to those of new parts in

connection with anyservice performed duringthe Contract period.

25.In the event of any unforeseen circumstance, and spares not being available, Company's
prevailing depreciation rules

will be binding on the Customer to accept as commercial solution in lieu of repairs.

* Comprehensive Scheme:

AllFunctional Parts excluding any Aesthetic, Plastic, rubber Parts, or accessories etc.

**Non-Comprehensive Scheme:

Air-conditioners - AllFunctional Parts (Excluding Coil, Sheet metal and other non-functional
parts)LEDs AllFunctional

Parts except Panel

**Labour Only Scheme: Only breakdown Calls (No replacement/ repair of parts)

This is systemgenerated Extended Warranty Contract ("Contract") and does not require any
Signature or Stamp of the

Company.

Mandatory Service: Number of Mandatory visit for Air Conditioner- (1 wet+2 dry) per year.

Product Parts Covered Parts Not Covered

Compressor , Condensor coil , Outer Cabinet, Plastic Parts,