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grivPPT FINAL

The document outlines a proposed student grievance support system for colleges in Andhra Pradesh. The system would allow students to log in and file complaints about various issues under categories like department, institute, or university level. Administrators could then view, sort, and take action on complaints within set timeframes. Complaints not addressed could escalate to higher levels. The goal is to provide an easy online system for students to raise issues and check status, and for administrators to efficiently manage complaints. The proposed technology stack includes server software, a database, and code editor.

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deptmcatoce
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31 views4 pages

grivPPT FINAL

The document outlines a proposed student grievance support system for colleges in Andhra Pradesh. The system would allow students to log in and file complaints about various issues under categories like department, institute, or university level. Administrators could then view, sort, and take action on complaints within set timeframes. Complaints not addressed could escalate to higher levels. The goal is to provide an easy online system for students to raise issues and check status, and for administrators to efficiently manage complaints. The proposed technology stack includes server software, a database, and code editor.

Uploaded by

deptmcatoce
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Idea details

• Organization Name : Government of Andhra Pradesh


• Problem Statement : (KB220)
• We are looking for a Students Grievance Support System. Expectations from software solution/web app
are: (1) It must be an easy access application, accessible to students, members of Student Grievance
Redressal Committees, respective heads. (2) Students should be able to post complaints under different
categories, Department Level, Institute/College Level and University Level. Again these categories would
be sub-divided among sub categories such as Admission, Finance, Examination, Lecture
Timetable/Learning, Paper Re-Evaluation, etc. (3) Members of Students Grievance Redressal Committee
should be able to sort complains based on keywords. (4) The Portal should link students with respective
Department/Institutions/College and University Students Grievance Redressal Committees.
• Team Name : Strikers_Team
• Team Leader : Ansari Shoaib K.
• College Code : 0356
• College AICTE ID : 1-3517435091
• College AISHE No : C-33885
Idea
• In colleges if anyone wants to raise complaint then one has to write on a paper and wait for the respond to whom it’s
addressed.
•Student has to signup/login and raise complain about the issues he finds.
•Admin has to login through his login id and can view the complaints that has been raised by the students.
•Based on the categories Admin can filter the complaints as Department level, Institute Level or University level. Further,
Admin can subcategorise the complaints as for Admission, Finance, Exams, Lecture, Timetable, Paper Re-evaluation,
Others.
•Later, Admin can sort complaints based on some priorities or keywords.
•In this system, the admin can view the complaint details and takes further actions required accordingly. Each complaint
will have a definite time limit associated with it.
• After expiry of time the complaint gets promoted to Institute level and if moreover, the Institute takes no action then
the same complaint gets promoted to University level wherein a mail is forwarded to University through a predefined
mail. This makes it easier for the University to recognise that the complaint is came from the Grievance System.
•The student gets the notification whether the complaint is IN-PROCESS or it has been CLOSED by the Admin ON
Dashboard.
•Student needs to check the complaint status whereas Admin needs to check the complaint regularly to see whether new
complaint has been filed or not.
Technology Stack:

Server (eg. Xampp)


Database (eg. phpMyadmin)
Editor (eg. Visual Studio Code)

Use Cases : Dependencies/ Show Stopper :


The users involved in the mentioned •Good Internet connection required.
grievance system are:
•Once submitted, a grievance cannot be
updated.
Student - The role of this user is to file
various categories of complaints in the •Students needs to login and check the status
system. that his/her complaint has been processed or
not.
Admin – The role of this user is to •Inability of the system to spot fake grievances.
consider the grievance and take action
within allotted time.

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