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Business Comm Reviewer

The document discusses various types of communication including formal/official communication, informal communication, downward communication, upward communication, and horizontal/lateral communication. It also discusses barriers to communication such as linguistic, psychological, organizational structure, physical, cultural, emotional, and attitude barriers. Finally, it outlines principles of effective communication including clarity of message, speed, being a two-way process, reliability, completeness, content, capability, economy, and secrecy.

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Klaire Deestein
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19 views

Business Comm Reviewer

The document discusses various types of communication including formal/official communication, informal communication, downward communication, upward communication, and horizontal/lateral communication. It also discusses barriers to communication such as linguistic, psychological, organizational structure, physical, cultural, emotional, and attitude barriers. Finally, it outlines principles of effective communication including clarity of message, speed, being a two-way process, reliability, completeness, content, capability, economy, and secrecy.

Uploaded by

Klaire Deestein
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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FORMS OR COMMUNICATION GRAPEVINE/INFORMAL COMMUNICATION - unstructured, form on

social relationships

External Communication - inside the org.


Single Chain - ABCD.
Internal Communication - outside the org
Star Chain - not on the job nature; one person to another person
Formal/Official Comm. - all members communication with
one another. Cluster Chain - dominant, communicate with whom he/she trusts

Informal Comm. -it runs all direction H,v,D and whenever Probability Chain - One to random
people get together in groups
Verbal Comm. - verbally. written or spoken
Downward Comm - higher to lower level.
Oral Comm. - Spoken words. mouth or telephonic
Upward Comm. - subordinates to superiors.
Written Comm - most important and most effective.
Horizontal/Lateral Comm. - same or diff level.
Nonverbal Comm. - wordless meaning, gesture, body language,
facial expression, posture, eye contact, object of communication,
clothing, hair styles, architecture, symbols and infographic.
METHODS OF HORIZONTAL COMM.

Face-to-face Discussion - direct

Telephonic Conversations - busy, sitted far.


BARRIERS OF COMMUNICATION - anything that comes in the way.
Periodical Meetings - discuss determined issue on week ,
month,quarter...

Memorandum - written form. Linguistic Barriers - lack of understanding (specific and accurate
words)

Psychological Barriers - mental or Psychological Conditions. (try to


Consensus - acceptable to all.
establish more than one comm channels)

Organizational Structure Barriers - lack of understanding in business


structure and individual roles within. (Reduce hierarchical level)
Physical Barriers - object or sounds (verify the info what have been GATEWAYS TO EFFECTIVE COMMUNICATION
said)
1.Two Way Channel - sender and receiver.
Cultural Barriers - differences. (Need a basic grasp)
2. Clarity of the message - express in the language and in a way to
Emotional Barriers - emotional IG impacts how easily and be comprehended.
comfortably they can converse with others. (be aware of the
3. Mutual Trust - mutual trust and understanding, excellent.
feelings that arise in you and others)
4.Timely Message - old info than none at all.
Attitude Barriers - alone and clingy. (how your message will be
received) 5. Consistency of Message - not conflicting in the previous, and keep
the objectives in mind.
Physiological Barriers - health conditions (exercise as much control
as possible) 6. Good Relations - mode not hurt the feeling

7. Feedback - proper understanding of the message to the receiver.


PRINCIPLES OF EFFECTIVE COMMUNICATION 8.Flexibility - absorbs new techniques with little resistance.

Clarity of Message - no vagueness.

Speed - time, basis of urgency.

Two-way process - sender to receiver.

Reliability - basis of belief, confalence.

Completeness - adequate, keepimg guessing and delay.

Content -

Capability - least effort.

Economy - not be sacrificed to achieve economy

Secrecy - no leakage of info more essential

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