JANITORIAL SERVICE EXPECTATIONS GUIDELINES

**Maintenance of Carpets and Rugs**

When ensuring the cleanliness of carpets and rugs, our team is committed to the following:

- Cleaning Procedures: We will thoroughly clean carpets, rugs, carpet runners, and carpet
mats. Our process involves vacuuming to eliminate most soil and surface dust. We utilize
specialized spot cleaning techniques, such as the vacuum bonnet and dry foam methods, to
effectively remove streaks, stains, and spots encountered during cleaning.

- Spot Cleaning: As we encounter spots, we promptly address them. If our spot cleaning
methods prove insufficient or inappropriate, we employ the water extraction method for a
deeper clean. After three consecutive dry foam cleanings, we ensure the thorough use of the
water extraction method.

- Protection Measures: To prevent staining the carpet until it is fully dry, we take precautions
by placing aluminum discs or sturdy, heavy neutral-colored or white paperboards under
furniture legs or other equipment. All portable items (e.g., chairs, tables, waste receptacles)
are removed before or during the cleaning process.

- Special Consideration for Electronic Equipment: In rooms containing electronic devices, we

incorporate anti-static chemicals in our carpet cleaning process. Upon completion, all
furnishings are meticulously returned to their original positions.

**Vacuuming**

Our vacuuming process extends beyond mere surface cleaning. We use commercial-grade
vacuum cleaners to eliminate surface litter, dust, foreign substances, and embedded debris
from carpeted floors and rugs. This includes thorough cleaning in areas adjacent to and
beneath furniture, fixtures, trashcans, entrance mats, rubbers, and in corners, abutments,
baseboards, stairs, steps, risers, and on hard surface floors, stairs/landings, stages, and
elevators.

For any encountered gum, tar, or foreign substances, appropriate gum removers or spot
cleaning methods are applied. Following vacuuming, our goal is to leave carpeted floors and
rugs free from embedded grit, litter, and spots.

**Extraction**

Our water extraction cleaning process involves spot cleaning, vacuuming, operating
specialized equipment, and re-vacuuming all carpeted areas. We use equipment, materials,
and chemicals designed specifically for this purpose, following the manufacturer's
instructions meticulously. Upon completion, our aim is to deliver carpets that are free from
litter, soil, streaks, stains, spots, and embedded dirt, with a uniform carpet pile, and all
furnishings returned to their original positions.
*Note: Certain carpeted areas may require more frequent extraction based on office
directives.*

**Non-Carpeted Floors**

For non-carpeted floors, our thorough sweeping process ensures the removal of all soil,
including dust, dirt, litter, gum, tar, and other substances. This comprehensive cleaning
covers all non-carpeted floor surfaces, including those beneath furniture, fixtures, trash cans,
entrance mats, runners, in corners, abutments, baseboards, stairs, steps, risers, and on hard
surface floors, stairs/landings, stages, and elevators. We meticulously clear all areas,
ensuring a clean and soil-free environment, even in corners and around wall projections.

*We commit to maintaining a spotless and high-level appearance throughout our cleaning
processes.*

Floor Maintenance Protocols

**Dust Mopping**

Our commitment involves thorough dust mopping across all non-carpeted floors, excluding
stair steps, landings, unsealed concrete, or stone floors. We ensure that all furniture and
equipment are returned to their original positions after sweeping.

**Machine Scrubbing**

For surfaces with embedded soil resistant to wet mopping, our team conducts machine
scrubbing using a neutral cleaner. We operate floor machines over accessible areas and
those reachable by moving furnishings. Areas inaccessible by machines undergo meticulous
manual scrubbing. Our goal is to render all floor surfaces and grout completely free of soil,
water marks, stains, and any chemical residue.

**Spray Buffing/Restoring Floors**

According to the designated Work Schedule, we meticulously spray buff all vinyl-tiled floors
utilizing floor machines, accessories, and spray buff chemicals. Before buffing, thorough
sweeping is performed to eliminate heel and other marks. The floor surface undergoes wet
mopping and rinsing. Consistent with the existing floor finish, the spray buff chemical is
carefully applied to achieve a uniform floor appearance, devoid of scuff marks, heel marks,
or stains. Upon completion, all furnishings are thoughtfully repositioned to their original
places.

**Application of Top Coat**

We ensure the application of topcoat on floors as per the Work Schedule to preserve floor
gloss and durability. Before sealing floors, a high-speed floor burnisher and pad are used to
eliminate dust, grit, scuff marks, and scratches. Likewise, resilient floor surfaces undergo
meticulous spray buffing to eliminate dust, grit, scuff marks, and scratches before the
application of wax. Our aim is to maintain a consistent gloss and durability across all resilient
floor surfaces.

**Stripping/Sealing/Waxing**

Our commitment involves comprehensive floor maintenance in accordance with the

prescribed Work Schedule or whenever floors exhibit signs of dullness or unsightliness.
Stripping entails the meticulous removal (without floor surface damage) of finish and/or
sealer from visible and accessible floor surfaces, including areas revealed by moving
non-fixed furnishings. This process eliminates marks, scuffs, and stains using stripping
chemicals compliant with manufacturer guidelines. The auto scrubber and stripper effectively
remove dirt and old wax buildup, ensuring a clean floor surface. We apply a liquid non-slip
water emulsion type floor wax or finish, especially crucial for stairwell safety. The application
of four coats of wax and sealer, avoiding excessive buildup, ensures full floor surface
protection, a uniform luster, and a well-kept appearance. After drying, the finish exhibits
uniform reflectance without streaks or swirls. Any buildup or deposits necessitate surface
stripping and reapplication. Buildup in corners, edges, or on fixtures is meticulously
removed, and all furnishings are replaced to original positions.

**Wet Mopping Non-Carpeted Floors**

Our wet mopping process involves applying a water/detergent solution, loosening and
suspending soil, and meticulously rinsing floor surfaces. Before mopping, we thoroughly
sweep the area, moving small furniture, desks, or filing cabinets. Our meticulous approach
ensures removal of soil and stains from entire areas, including stairs, restrooms, kitchens,
and coffee rooms. Post-mopping, floors exhibit a uniform appearance, free from streaks,
swirl marks, detergent residue, or soil evidence. We ensure no splash marks or mop strands
remain, and all used cleaning materials are appropriately disposed of without causing further
soiling. Furnishings are reinstated to their original positions.

**Spot Mopping**

For washable surfaces of both carpeted and non-carpeted floors, our team specializes in
spot removal, targeting gum, marks, streaks, and various foreign substances. Spot cleaning
and mopping effectively eliminate soil, spills, mud, footprints, fingerprints, and other
persistent substances. Upon completion, all floor surfaces are primed for vacuuming or
sweeping.

Comprehensive Cleaning Services

**General Cleaning**

Our commitment involves a thorough cleaning, sanitation, and polishing regimen within
designated facilities. We meticulously clean washable surfaces, including walls, partitions,
columns, glass surfaces, doors, door hardware, elevators, stairways, hand railings, mirrored
surfaces, furniture, fixtures (including showerheads), and appliances. Utilizing appropriate
cleaning techniques and commercial-grade products and equipment ensures a
professionally maintained appearance throughout.
**Cleaning/Disinfecting**

We meticulously clean and disinfect doors, walls, partitions, trim, baseboards, handrails/stair
rails, frames, windowsills, ledges, and horizontal surfaces, ensuring their freedom from dirt,
dust, film, streaks, smudges, lint, and cobwebs. Restroom/locker room areas receive special
attention to remove stains, graffiti, spots, streaks, and cobwebs. Our use of disinfectants and
specific cleaning techniques adheres strictly to manufacturer instructions.

**Cleaning/Disinfecting Sinks, Commodes, and Urinals**

We ensure washbasins, sinks, plumbing pipes, fixtures, and metalware are free from
streaks, stains, scale, scum, soap deposits, and odors. Thorough cleaning and disinfecting
are integral parts of our process.

**Damp Wiping/Dust Removal**

Adequate damp wiping and dust removal are core aspects of our cleaning process. Our aim
is to eliminate dirt, dust, marks, film, streaks, smudges, lint, cobwebs, and debris from all
surfaces, including furniture, equipment, ceilings, vents, and more.

**High Dusting/Ceiling Cleaning**

We meticulously accumulate and remove dust, debris, and cobwebs from various surfaces,
including vents, light fixtures, shades, blinds, and ceiling surfaces. Ceilings and ceiling tiles
are restored to a pristine appearance, preserving their acoustical properties.

**Glass and Mirror Cleaning/Clean Blinds**

Glass surfaces, mirrors, blinds, tapes, and cords undergo meticulous cleaning to ensure a
streak-free, bright appearance, and cleanliness free from soil, stains, or smudges. Care is
taken to prevent staining while cleaning blinds, ensuring their prompt replacement.

**Clean (WHITE) Marker Boards/Furniture and Fixtures/Polishing Metal/Trash Removal**

We ensure marker boards, furniture, and fixtures are thoroughly cleaned and polished,
removing soil, dust, smears, smudges, and stains. Additionally, metal surfaces undergo
careful polishing to restore their shine and cleanliness. Trash removal and recycling are
managed efficiently, ensuring all trash containers and adjacent areas are free from litter and
spills after servicing.

Enhanced Cleaning and Maintenance Services

**Clean Ash Receptacles**

We meticulously empty and wipe clean sand urns and other ash receptacles, ensuring the
removal of accumulated ashes, butts, and foreign materials. Sand replacement is included in
our service. Our goal is to ensure uniformly clean surfaces, free of spots, streaks, or
residues. While the facilities we serve are designated as "non-smoking," ash receptacles are
strategically placed at building entrances for smokers' convenience.

**Restroom Services**

Our restroom services encompass comprehensive cleaning and sanitation to ensure a

uniformly clean, sanitized space. We attend to various elements:

- Trash removal
- Mirrors cleaned
- Non-carpeted floors swept and wet-mopped with a germicidal detergent
- Machine scrubbing of floors when needed
- Spot mopping for meticulous cleaning
- Refilling towel, toilet paper, and soap dispensers
- Cleaning and disinfecting partitions, stalls, doors, wall areas, and more
- Daily flushing of cleaning chemicals to reduce scale accumulation

Our strict adherence to using germicidal detergent for cleaning and disinfection ensures
spotless surfaces and dispensers fully stocked for your convenience.

**Clean and Fill Dispensers**

We meticulously clean and disinfect towels, toilet paper, feminine hygiene, soap dispensers,
hand sanitizers, and replace batteries as needed. All dispenser surfaces are thoroughly
cleaned, disinfected, and fully stocked, maintaining high standards of hygiene and
cleanliness.

**Final Appearances (Kitchens and Break rooms)**

Our services in kitchens and break rooms ensure trash removal, surface disinfection, and
meticulous cleaning, leaving no streaks, marks, or residue. Dispensers are refilled, ensuring
a clean and inviting environment.

**Drinking Fountains and Building Entrances**

We diligently remove soil, mineral deposits, streaks, and smudges from drinking fountains,
cabinets, and surrounding areas, ensuring a clean, disinfected, and debris-free environment.
Our cleaning extends to building entrances, thoroughly cleaning porches, platforms, ramps,
steps, and exterior walls, ensuring a pristine appearance.

**Custodial Storage Space and Storeroom**

Our commitment includes cleaning and restocking custodial storage spaces. We ensure
ample supplies of essential items like toilet paper, hand towels, soap, and plastic bags for
uninterrupted facility service. Our systematic approach guarantees disinfection and ample
stock of supplies, maintaining a hygienic storage environment.
**Elevator Cleaning Excellence**

We ensure elevators are uniformly pristine, devoid of dust, soil, fingerprints, or smudges.
Our meticulous approach includes:

- Trash and Debris: We swiftly pick up any dropped trash, food remnants, or debris on the
floors, ensuring a spotless environment. Spills are promptly attended to using appropriate
techniques.
- Stainless-Steel Brilliance: Our team meticulously polishes and removes fingerprints from all
stainless-steel surfaces, including fascia, doors, walls, and sills at elevator landings.
- Gum Removal: We eradicate gum from floors, maintaining a clean and hygienic space.
- Comprehensive Cleaning: Walls, car stations, push buttons, kick panels, door tracks, light
fixtures, and ceilings are thoroughly cleaned and dusted to achieve an immaculate finish.
- Spotless Surfaces: Our nightspot cleaning covers all carpeted areas, ensuring the removal
of minor stains and deposits. We meticulously clean around light switches, door frames,
walls, windowsills, and ledges, removing smudges, fingerprints, and splash marks.

**Classrooms and Public Areas**

- Comprehensive Dusting: Utilizing chemically treated dust cloths or approved techniques,

we meticulously clean all classrooms and public spaces. From telephones to tables, lamps,
countertops, chairs, desks, shelving, and vents, every surface receives our dedicated
attention.
- Marker Boards Maintenance: Our experts clean marker and wall talker boards using
approved techniques specified by the College, ensuring damage-free cleaning while
preserving the integrity of these surfaces.

Our commitment to excellence means adherence to College guidelines, maintaining high

cleaning standards, and ensuring an inviting, spotless environment.

[Company Name] Responsibilities:

[Company Name] will provide the following:

- Access to Facilities: Ensuring entry and access to existing facilities necessary for the
service provision.
- Timely Decision-Making: Collaborating on policies, procedures, and timely decisions.
- Scheduling Assistance: Coordinating schedules and projects throughout the contract term.
- Dumpster Placement: Identifying suitable dumpster locations for proper waste disposal.

Storage Space:

- [Company Name] will allocate a designated storage area for equipment and supplies.
Respondents shall be prohibited from storing items intended for other [Company Name]
accounts or non-[Company Name] locations in these allocated storage spaces.
Work Schedule:

- Service Duration: Committing to providing services 52 weeks a year.

- Holiday Service Tasks: Certain service tasks, such as carpet extraction or floor
maintenance, may be scheduled during holidays or approved off-hours by [Company
Name].
- Employee Shift Schedules: Furnishing written employee shift schedules along with the
Routine Work Schedule, outlining employees' names and designated areas of work.
- Closure of [Company Name] Building/center: In the event of an [Company Name]
building/center closure for more than one (1) business day, the monthly invoice will be
adjusted, deducting the average daily cost per day for the closed [Company Name]
building/center.