INTERNSHIP REPORT ON EMPLOYEE SATISFACTION IN

QUAID-E-AZAM INTERNATIONAL HOSPITAL ISLAMABAD

Table of Contents
TOPIC PAGE NO#

Preface 2

Accnowledgement3

Executive Summary 4

Introduction5

Mission 5

Vision 5

Background of study 6

Limitation of the Study 6

mathodology 7

Problem Definition 7

Theoretical Framework 8

Releationship of Veriables 10

Development of Hypothesis 10

Mathod of Data Collection 11

 Observations 20

Questionnaire 21

Conclusion 30

PREFACE
Being aware of the importance of practical training, Preston University
Islamabad requires every MBA student to go through training for practical
purpose as trainee.

The internship program is to broaden the vision of practical experiences with

theoretical knowledge as it increases one’s capabilities to handle problems at various
stages and the ability of decision.

I tried my best to collect the valuable information and its relevant facts.

This report is the result of my internship with Quaid-e-Azam International Hospital

(Q.I.H)

Muhammad Hanif
 MBA (HEALTH MANAGEMENT)

All the praise for Almighty Allah, who enabled me, to carry a successful effort, to
prepare a report on Quaid-e-Azam International Hospital in the best possible way.

It’s also a great honor for me to present this effort to honorable Professor
______________Preston University Islamabad
Specially thanks to Sir. ________________who gave me substantial support in
compiling my work .May this effort prove to be beneficial for all, who go though it and
hope that it will meet the examiner’s approval

Sehrish Ejaz

MBA (HEALTH MANAGEMENT)

EXECUTIVE SUMMARY:

This project of Research Methodology and Report Writing comprises of

research study on Employee Satisfaction of Private Hospitals in Rawalpindi/Islamabad
Pakistan. The organization, which we have selected for this study, is the “Quaid-e-
Azam International Hospital”, which is the project of “Global Health Services”,
wherever there is no direct access of any other hospital. No doubt, Quaid-e-Azam
International Hospital is one of the best territory care hospital in Pakistan and is
functioning very efficiently. However, with the passage of time it is now facing a lot of
hardships in handling a very big rush of its Employees at the Accounts Department
counter while giving case salaries which is now becoming a headache for it. In our
research study, we have found and concentrated on the various reasons, which will
help in removing these inconveniences, and which in turn, will be beneficial to the
Quaid-e-Azam International Hospital as well as well as to its employees.

Our emphasis will be to find the various reasons that why the Quaid-e-Azam
International Hospital is facing these severe problems and hardships in entertaining its
employees at the Accounts main counter and then we will suggest them that how they
can be able to diminish these problems and improve its Accounts department main
counter services to its employees.

INTRODUCTION
Background / History of the problem:

Quaid-e-Azam International Hospital

A gift to the nation

Our Mission

A state-of-the-art hospital, well planned, well equipped and to provide quality health
care facilities in all disciplines of medicine and surgery by well trained, experienced
teams of experts, to all at an affordable price with compassion and competence.

Our Vision
Care & Cure with competence and compassion

Introduction
The major objective of our project is to gain knowledge how problems are solved when
the employee occur at Accounts department main counter while receiving cash
salaries. We got the opportunity of visiting the Quaid-e-Azam International Hospital
(QIH) Golra Mor Islamabad for the purpose of getting information regarding our project
and to enhance our knowledge of practical research.

Quaid-e-Azam International Hospital (QIH) was inaugurated on 25th Dec, 2011 and it
is a project of Global Health Services, which is a public limited company (unquoted)
registered with SECP. Quaid-e-Azam International Hospital (QIH) is a 400 bed state
of the art hospital near Golra morr, Peshawar Road, Islamabad.
This hospital is not only conveniently located to serve the people of Rawalpindi and
Islamabad but is very close to all the exits to the rest of the country including
motorway and highway to KPK, Punjab, Kashmir and Afghanistan.

The project is named after the Quaid-e-Azam Mohammad Ali Jinnah to express our
love and tribute to the father of the nation.

Q.I.H. encompasses the full array of health services under one roof. It is privately
funded, managed and operated by professionals who guarantee the stability and
continuity of the health care delivery system. It is equipped with state-of-the art
medical equipment, digital inter-face and computerized back-up support. QIH is proud
to have a team of highly qualified, competent and experienced medical professionals,
dedicated to the cause of healthy Pakistan. Our promise is to meet the needs of each
patient we are honored to serve at every time.

Facilities of MRI, CT scan, Fluoroscopy, Mammography, Ultrasound, CR, ETT, Echo,

EKG, EEG, Angiography, Knee and Hips joint replacements, Angioplasty and
Cabbage are available 24 Hours, 7 days a week.

All types of Lab Services including Hematology, Chemistry, Histopathology,

Microbiology, Blood Bank etc, are available round the clock under the supervision of
highly trained foreign qualified consultants.

QIH has already started its out-patient clinics in Orthopedics, Internal Medicine,
Pediatrics, Cardiology, Cardiac Surgery, Vascular Surgery, Ophthalmology, Infectious
Diseases, Pulmonology, General Surgery, Urology, Nephrology with Dialysis,
Dentistry, Dermatology, Endocrinology, Obstetrics / Gynecology, ENT, Plastic
Surgery, Neurosurgery, Neurology, Psychology, Psychiatry, Speech and
Physiotherapy. All clinics are conveniently located with their respective IPD rooms on
the same floor.

Limitations of the study:

There are various limitations that we have identified during the course of our
project. The nature of these problems with concerned directly with the nature of the
research and the methods that we have in conducting this research. Some limitations
of the study are below.

1) The chosen sample doesn’t accurately reflect the response that we obtained
from the response more Private Hospitals.

2) We cannot reach a specific conclusion as to the impact of each factor on

Registration counter service. We can only formulate the hypothesis that the
relationship exists but we are unable to determine the extent of relationship.

3) From the limitation given above we can deduce that in depth research into the
factors affecting market share will require greater time and resources as this is
a very vast area of research. Therefore we faced time and budget constraints.
 4) The major limitation of our research is that this topic is being investigated for
the first time. Therefore, we have not found any forms of secondary data to
support our findings.

METHODOLOGY

Problem Definition:

Quaid-e-Azam International Hospital (QIH) is currently facing the problem of

huge rush in the Accounts department main counter services. This is concluded from
the information provided by the different employees in different departments. We have
learnt through study and also asked the employees about the reasons of the huge
rush on the Accounts department main counter. These main reasons in Quaid-e-Azam
International Hospital Islamabad (QIH) are lake of skilled employees, Mostly staff are
uneducated, Departmental commitment, , old manual salaries system and Separate
Counter. It also came to know that working of the Information Technology Department
is dissatisfactory, which the main reason of the problems is occurring in the Quaid-e-
Azam International Hospital (QIH) Islamabad. Now we can define our problem
occurring in the Accounts department main counter services of the Quaid-e-Azam
International Hospital (QIH) Islamabad as.

“To study whether the non availability of Online Software facility, Lake of
skilled employees, no departmental commitment ,Inexperienced employees
Department, ,old manual salaries system of security staff and Separate counter
are affecting the Accounts department main counter services of the Quaid-e-Azam
International Hospital (QIH) Islamabad.”

As the problem has been defined, we will further explore whether the lake of
skilled employees, Mostly staff are uneducated, Departmental commitment, , old manual
salaries system and Separate Counter is the result of the above mentioned variables or
there are some other factors that influence the Accounts department main counter
service of the Quaid-e-Azam International Hospital (QIH) Islamabad.

Theoretical Framework:
The variable of primary interest in this research project is the counter service
problem in the Quaid-e-Azam International Hospital (QIH) Islamabad.(Dependent
Variable) and the variance is to be explained by the six(6) Independent Variables i.e.
lake of skilled employees, Mostly staff are uneducated, Departmental commitment, ,
old manual salaries system and Separate Counter.. (Only the most important variables
are considered here)
(1) Uneducated Security Staff:- If we hire Uneducated Security Staff then more of
the employees will collect online his salary slip from their counters which will in
turn reduce the burden on the Accounts department main counter. As, online
software system is available 24/7, Employees are able to collect their salary slip
at any time they need. As, the other private hospitals offers the online software
system due to which they don’t face too much rush to the Accounts department
main counter.

(2) Lack of Skilled employees:- As, Quaid-e-Azam International Hospital (QIH)

Islamabad possess lack of skilled employees due to which the employees face
a lot of problems at the Accounts department main counter because they
cannot handle their salary slips more reliably & are unable to process quickly. If
Quaid-e-Azam International Hospital (QIH) Islamabad provides a proper
training to its employees regarding their work in order to enhance their
employees skills, which will reduce the Accounts department main counter
service problems to minimum extent.

(3) Departmental commitment: - In Quaid-e-Azam International Hospital (QIH)

Islamabad, there is no departmental commitment between the employees. As
they are demotivated due to the discrimination among the employees because
all the employees are not compensated equally and donot cooperate in
between the departments also for their work done which causes dissatisfaction
among the employees & the employees don’t uses their skills much better.
 (4) Liaison between Departments: - currently Quaid-e-Azam International Hospital
(QIH) Islamabad is using manual papers processing system which takes a lot of
time during processing & causes a rush of employees in the hospital and most
of the employees faced inconveniences at the Accounts department main
counter. If Quaid-e-Azam International Hospital (QIH) Islamabad make liaison
between the departments, so much of the rush will be decreased and the
salaries procedure will be processed quickly & easily. By implementing
computerized networking system, much of the time will be saved & the
Accounts department main counter problem will be also reduced.

(5) Old Manual Salaries System - it is generally observed that the manual salaries
system of the employees is not sustainable in the registration main counter.
This manual old filing system sometimes causes conflicts among the
employees & Employee and also it takes long time and creates problems at the
Registration counter.

(6) Separate counter for females:- in Quaid-e-Azam International Hospital (QIH)

Islamabad, there is no separate female counters and the females are unable to
be in line with males, so the employees prefers the females on males which
also sometime causes conflicts. In order to reduce this problem, a separate
female counter should be provided to the females.

Relationship of Variables:

1. Security Staff are uneducated:-: Uneducated Security Staff is inversely related

with the Accounts department main counter service problem the greater the
used of online Software facility and the lower will be Accounts department
main counter service problem.
 2. Lack of Skilled Employees: The Lake of skilled employees has direct
relationship with Accounts department main counter service problem. The
greater the unskilled employees the greater will be the problem and vice versa.
3. Departmental Commitment: Departmental commitment has inverse relationship
with the Accounts department main counter service problem. The more the
employees commitment with in the departments has also lesser the Accounts
department main counter service problem.

4. Liaison between Departments: Liaison between Departments is also inversely

proportional to the Accounts department main counter service problem. The
more the use of computerized system the lesser the Accounts department main
counter service problem.
5. Online Salary System: the online salary system is inversely proportional to the
Accounts department main counter service problem. If the online Software
starts proper working then most of the Employee will see their salary slips
online and the Accounts department main counter service problem will reduced.
6. Separate Counter: Separate counter is inversely proportional to the Accounts
department main counter service problem. If separate counter exists the
Accounts department main counter service problem will be reduced.

DEVELOPMENT OF HYPOTHESIS:

Development of Hypothesis:

After defining the problem, identifying the variables in the situation and establishing
the relationship among them through logical reasoning in the theoretical frame work,
we are in the position to test whether the relationship that has been theorized holds
true. The null and alternative hypothesis is

1. Security Staff are uneducated:

Null hypothesis H 0: Educated Security Staff can reduce the Accounts department
main counter service problem to a greater extent

Alternative Hypothesis H1: Educated Security Staff cannot reduce the Accounts
department main counter service problem to a greater extent
Testing of Educated staff in Q.I.H:

We take a sample of 50 Employee and distribute the questionnaire among employees

we get 26 answers that 50% of the problem be solved if we hire educated security
staff. We are testing that 50% of the problem be solved it’s true or false.

Step 1.Null and Alternative Hypothesis

Null H0: p=0.5 vs. Alternative H1: p≠0.50

Step 2. Level of significance

α=0.10

Step 3. Test Statistic

z=p^-p/

Step 4. Calculation

where P^=x/n

P^=26/50

P^=0.52

And p=0.50, n=50

q= 1-p

q= 1-0.50

q=0.5

Putting the values in the test statistic

z= 0.52-0.50/
 z= 0.02/0.070

z=0.2857

step 5. critical region

-zα/2≤ zc ≥ zα/2

-2.33≤ 0.2857 ≥ 2.33

step 6. Result

We conclude that the Educated Security Staff can solve 50% of the problem
occurring in the Accounts department main counter service problem therefore we
accept our null hypothesis.

2. Lack of Skilled employees:

Null Hypothesis H0 : Skilled employees contribute a lot to the Accounts department

main counter service problem.

Alternative Hypothesis H1: : Skilled employees cannot contribute a lot to the

Accounts department main counter service problem.

Testing of Lack of Skilled Employees in Q.I.H

We take a sample of 50 Employee and distribute the questioners we get 25 answers
that 42% of the problem be solved if skilled employees be provided .we are testing
that 42% of the problem be solved it’s true or false.

Step 1.Null and Alternative Hypothesis

Null H0: p=0.4 vs. Alternative H1: p≠0.40

Step 2. Level of significance

α=0.10

Step 3. Test Statistic

z=p^-p/

Step 4. Calculation

where P^=x/n

P^=22/50

P^=0.44

And p=0.40, n=50

q= 1-p

q= 1-0.40

q=0.6

Putting the values in the test statistic

z= 0.44-0.40/(

z= 0.04/0.0692

z=0.578
 step 5. critical region

-zα/2≤ zc ≥ zα/2

-2.33≤ 0.578 ≥ 2.33

step 6. Result

We conclude that the skilled employees in Q.I.H can solve 50% of the problem
occurring in the counter service therefore we accept our null hypothesis.

3. Departmental Commitment:

Null Hypothesis H0: Departmental commitment has a great impact on the Accounts
department counter services problem.

Alternative Hypothesis H1: Departmental commitment does not has a great impact
on the Accounts department counter services problem.

Testing of Departmental Commitment in Q.I.H:

We take a sample of 49 employees and distribute the questioners we get 18 answers

that 40% of the problem be solved if organizational commitment is provided .we are
testing that 40% of the problem be solved it’s true or false.

Step 1.Null and Alternative Hypothesis

Null H0: p=0.40 vs. Alternative H1: p≠0.40

Step 2. Level of significance

α=0.10
Step 3. Test Statistic

z=p^-p/

Step 4. Calculation

where P^=x/n

P^=16/50

P^=0.32

And p=0.40, n=50

q= 1-p

q= 1-0.40

q=0.60

Putting the values in the test statistic

z= 0.32-0.40/

z= -0.08/0.0692

z= -1.15

step 5. critical region

-zα/2≤ zc ≥ zα/2

-2.33≤ -1.15 ≥ 2.33

step 6. Result
We conclude that the Departmental commitment in Q.I.H can solve 40% of the
problem occurring in the accounts department main counter services problem
therefore we accept our null hypothesis.

4. Online Salary Slip Facility:

Null hypothesis H 0: Online salary Slip facility can reduce the Accounts department
main counter service problem to a greater extent.

Alternative Hypothesis H1: Online salary Slip facility cannot reduce Accounts
department main counter service problem to a greater extent.

Testing of Online Salary Slip System in Q.I.H:

We take a sample of 50 Employee and employees and distribute the questioners we

get 26 answers that 50% of the problem be solved if the Online Salary Slip facility is
provided .we are testing that 50% of the problem be solved it’s true or false.

Step 1.Null and Alternative Hypothesis

Null H0: p=0.5 vs. Alternative H1: p≠0.50

Step 2. Level of significance

α=0.10

Step 3. Test Statistic

z=p^-p/

Step 4. Calculation

where P^=x/n
 P^=26/50

P^=0.52

And p=0.50, n=50

q= 1-p

q= 1-0.50

q=0.5

Putting the values in the test statistic

z= 0.52-0.50/

z= 0.02/0.070

z=0.2857

step 5. critical region

-zα/2≤ zc ≥ zα/2

-2.33≤ 0.2857 ≥ 2.33

step 6. Result

We conclude that the Online Salary Slip facility can solve 50% of the problem
occurring in the Accounts department main counter service problem therefore we
accept our null hypothesis.

5. Liaison Between Departments:

Null Hypothesis H0: Liaison between departments has a great impact on the
Accounts department main counter service problem.
Alternative Hypothesis H1: Liaison between departments does not have a great
impact on the Accounts department main counter service problem.

Testing of Liaison between Departments in Q.I.H:

We take a sample of 50 employees and distribute the questioners we get 19 answers

that 40% of the problem be solved if liaison made in departments .we are testing that
40% of the problem be solved it’s true or false.

Step 1.Null and Alternative Hypothesis

Null H0: p=0.40 vs. Alternative H1: p≠0.40

Step 2. Level of significance

α=0.10

Step 3. Test Statistic

z=p^-p/

Step 4. Calculation

where P^=x/n

P^=16/50

P^=0.32

And p=0.40, n=50

 q= 1-p

q= 1-0.40

q=0.60

Putting the values in the test statistic

z= 0.32-0.40/

z= -0.08/0.0692

z= -1.15

step 5. critical region

-zα/2≤ zc ≥ zα/2

-2.33≤ -1.15 ≥ 2.33

step 6. Result

We conclude that the Liaison between departments in Q.I.H can solve 40% of
the problem occurring in the accounts department main counter service
problem therefore we accept our null hypothesis.

6. Separate Counter:
Null Hypothesis H0: Separate counter can reduce the Accounts department main
counter service problem to some extent.

Alternative Hypothesis H1: Separate counter cannot reduce the Accounts

department main counter service problem to some extent.

Testing of Separate Counter in Q.I.H:

We take a sample of 50 Employee and employees and distribute the questioners we
get 15 answers that 50% of the problem be solved if separate female counter is
provided .we are testing that 50% of the problem be sold it’s true or false.

Step 1.Null and Alternative Hypothesis

Null H0: p=0.5 vs. Alternative H1: p≠0.50

Step 2. Level of significance

α=0.10

Step 3. Test Statistic

z=p^-p/

Step 4. Calculation

where P^=x/n

P^=15/50

P^=0.30

And p=0.50, n=50

q= 1-p

q= 1-0.50

q=0.5

Putting the values in the test statistic

z= 0.30-0.50/

z= -0.20/0.070
z= -2.857

step 5. critical region

-zα/2≤ zc ≥ zα/2

-2.33≤ -2.857 ≥ 2.33

step 6. Result

We conclude that the separate counter in Q.I.H cannot solve 50% of the problem
occurring in the Accounts department counter service therefore we reject our
null hypothesis.

Source of data collection:

For accomplishing our research project of identifying the reasons for the accounts
department main counter service problem in the Quaid-e-Azam International Hospital
Islamabad we conducted interviews from the employees of the Quaid-e-Azam
International Hospital Islamabad and from the Employee of the Quaid-e-Azam
International Hospital, These employees and Employee are effecting by the problem
occurring in the main accounts department counter service of the Quaid-e-Azam
International Hospital Islamabad.

Methods of data collection:

Observation:

We got the opportunity to visit the Quaid-e-Azam International Hospital Islamabad on

January 1, 2016 where we observed a lot of rush of employees waiting in outside the
accounts department main counter for getting their cash salaries . With the passage of
time the rush got increased instead of being decreased. From this we came to know
that there exist some problems due to which the hospital was full of Employee from
the counter to the door due to the congested accounts department. There are some
patients who was also dissatisfied from the work of employees.

Questioners and unstructured interviews

For getting information about the problem, we interviewed different Employee from
security department also some are from other different departments and also
distributed the questionnaire that what kind of problems they are facing & why there is
so much rush at the accounts counter. Through these interviews & questionnaire we
came to know the various variables involved in the situation. Here, we get two points
of views.

Security Guards point of view: The Security staff told that their files processing is
time consuming. Even nominated employee from accounts department spend whole
day for making salary receipts. The Security staff also told that they are not well
treated by the accounts department person and their behavior is arrogant to the
Employee. The Employee indicated that there is no Online facility by which we can
easily check our salary slips 24 hours and 7 days a week. Some of female Security
staff complained that a separate counter should be provided to them.

Employees’ point of view: The employees are dissatisfied because they are not
rewarded against their brilliant work. Due to which they are not motivated and there is
no departmental commitment at all. The employees also complained about the
discrimination among the employees because all the employees are promoted and
compensated equally whether they work or not. The HR Manager indicated that there
is lack of software facility through which we faced more problems.

Data analysis:
 To understand the problem in a better way, we distributed questionnaires
among 50 different customers and employees. Various responses were received,
which are analyzed as under:

Question no 1:

SECURITY STAFF
ARE
UNEDUCATED FREQUENCY PERCENTAGE

1 2 20%

2 9 30%

3 13 40%

4 26 50%

SECURITY STAFF ARE UNEDUCATED IN Q.I.H

1, 10%

4, 40% 2, 20% 1
2
3
4

3, 30%
question 1. how much the problem will be reduce if Educated Security Staff is
provided .

ans. In the 50 questioners 2 replied 20%, 9 replied 30%, 13 replied 40% and 26
replied 50% these questions are combine asked by Employee and employees.

From these responses we conclude that the Quaid-e-Azam International Hospital

Accounts department is related to non availability of the educated staff.

Question no # 2.

SKILLED
EMPLOYEES FREQUENCY PERCENTAGES

1 3 10%

2 12 20%

3 13 30%

4 22 40%
 SKILLED EMPLOYEES IN Q.I.H

1, 10%

4, 40% 2, 20%
1
2
3
4

3, 30%

Question no # 2..how much the problem will be reduce if skilled employees are
provided in the Quaid-e-Azam International Hospital Islamabad.

ans. In the 50 questioners 3 replied 10%,12 replied 20%, 13 replied 30% and 22
replied 40% these questions are combine asked by Employee and employees.

From these responses we conclude that the Quaid-e-Azam International Hospital

registration counter service problem is related to non availability of the skilled
employees within the hospital which cause the accounts department main counter
service problem and after testing it is also accept as that the problem occur through
non availability of skilled employees in the organization.

Question no# 3.

DEPARTMENTAL
COMMITMENT FREQUENCY PERCENTAGE

1 2 10%
 2 9 15%

3 10 20%

4 13 30%

5 16 40%

DEPARTMENTAL COMMITMENT IN Q.I.H

1, 7%
2, 13%
5, 33%
1
2
3
4
3, 20% 5

4, 27%

question 5.how much the problem will be reduce if departmental commitment is

provided to the employees in the Quaid-e-Azam International Hospital Islamabad.

ans. In the 50 questioners 2 replied 10%,9 replied 15%, 10 replied 20% and 13 replied
30%, 16 replied 40%.these questions are asked by employees.
From these responses we conclude that the Quaid-e-Azam International Hospital
accounts department main counter service problem is related to non availability of the
departmental commitment in the hospital which cause the accounts department main
counter service problem and after testing it is also accept that the problem occur
through non availability of departmental commitment in the organization.

Question no# 4.

LIASION BETWEEN
DEPARTMENTS FREQUENCY PERCENTAGES

1 5 20%

2 10 30%

3 15 40%

4 20 50%
 LIAISON BETWEEN DEPARTMENTS IN Q.I.H

1, 10%

4, 40% 2, 20%
1
2
3
4

3, 30%

Question4: how much the problem will be reducing if liaison made between
departments and employees in the Quaid-e-Azam International Hospital Islamabad.

ans. In the 50 questioners 5 replied 20%,10 replied 30%, 15 replied 40% and 20
replied 50% these questions are combine asked by Employee and employees.

From these responses we conclude that the Quaid-e-Azam International Hospital

accounts department main counter service problem is related to no proper liaison
between the departments and employees the hospital which cause the accounts
department main counter service problem and after testing it is also accept as that the
problem occur through non availability of proper experienced staff in the hospital.

Question no# 5:

ONLINE FREQUENCY PERCENTAGES

 SALARY
SYSTEM

1 3 10%

2 7 20%

3 25 30%

4 15 50%

ONLINE SALARY SYSTEM IN Q.I.H

1, 10%

4, 40% 2, 20%
1
2
3
4

3, 30%

question 2. how much the problem will be reduce if online salary system facility is
provided.

ans. In the 50 questioners 3 replied 10%, 7 replied 20%, 25 replied 30% and 15
replied 50% these questions are combine asked by Employee and employees.

.From these responses we conclude that the Q.I.H accounts department main counter
service problem is related to non availability of the online salary slip system is related
but not too much and after testing we came to know that this is not cause through the
actual problem occurs.

Question no # 6.

SEPARATE COUNTER FREQUENCY PERCENTAGE

1 10 10%

2 12 20%

3 13 30%

4 15 50%

SEPARATE COUNTER IN Q.I.H

1, 10%

4, 40% 2, 20%
1
2
3
4

3, 30%

question 6.how much the problem will be reduce if separate counter is provided to in
the Quaid-e-Azam International Hospital Islamabad.

ans. In the 50 questioners 10 replied 10%, 12 replied 20%, 13 replied 30% and 15
replied 50%,these questions are asked by employees.
From these responses we conclude that the Quaid-e-Azam International Hospital
Islamabad accounts department main counter service problem is related to non
availability of the employees commitment in the departments which cause the
accounts department main counter service problem but after testing it is rejected that
the problem does not occur through non availability of separate counter in Quaid-e-
Azam International Hospital Islamabad.
Conclusion:

Our research study was based on the reasons how to improve the accounts
department main counter services of the Quaid-e-Azam International Hospital
Islamabad. Even though it is one of the famous and biggest Hospital in Pakistan. We
defined the problem, identified variables in the theoretical framework, developed the
hypothesis, and then tested those hypotheses. We collected data relating to our
research study via questionnaires interviews and also visited to Quaid-e-Azam
International Hospital Islamabad and came to know that there are several reasons of
the problem occurring in accounts department main counter service. The major
reasons are, the backward manual pay slip system, unskilled employees, non
availability of online filing system, lake of skilled employees, No employee
commitment, No Liaison between departments, we find also some other variables
from literature survey which are mention in the project.

Concluding the whole research study, the Quaid-e-Azam International Hospital

Islamabad have to develop security department Staff and provide the online pay
salary system facility to their Employee, also have to provide liaison between the
employees and increase the employees benefits also give training to the security
department employees and trained the accounts department staff, thus the accounts
department main counter service will be improved and there will be no compliant of
the employees as well as their Employee will be increased and problem will be solved
very quickly also rush will be reduced.
………………………….THE END…………………..

GOOD LUCK