v1.

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Copyright Statement
© 2023 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other
brand and product names mentioned herein are trademarks or registered trademarks of their
respective holders. Copyright of the whole product as integration, including its accessories and
software, belongs to Shenzhen Tenda Technology Co., Ltd. No part of this publication can be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
in any form or by any means without the prior written permission of Shenzhen Tenda Technology
Co., Ltd.

Disclaimer
Pictures, images and product specifications herein are for references only. To improve internal
design, operational function, and/or reliability, Tenda reserves the right to make changes to the
products without obligation to notify any person or organization of such revisions or changes.
Tenda does not assume any liability that may occur due to the use or application of the product
described herein. Every effort has been made in the preparation of this document to ensure
accuracy of the contents, but all statements, information and recommendations in this document
do not constitute a warranty of any kind, express or implied.

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Preface
Thank you for choosing Tenda!
This user guide walks you through all functions on the Whole Home Mesh Wi-Fi System, which can
be managed on both the web UIs (for computers and mobile clients) and App. All the screenshots
and product figures herein, unless otherwise specified, are taken from MX15 Pro.

− The web UI of different models may differ. The web UI actually displayed shall prevail.
− The Whole Home Mesh Wi-Fi System may include multiple devices. Each of them may be
referred to as a "Mesh device", "device" or "router" in this user guide. The whole of them may
be referred to as the "Mesh system".

Conventions
The typographical elements that may be found in this document are defined as follows.

Item Presentation Example

Cascading menus > System > Live Users

Parameter and value Bold Set User Name to Tom.

Variable Italic Format: XX:XX:XX:XX:XX:XX

UI control Bold On the Policy page, click the OK button.

Message “” The “Success” message appears.

The symbols that may be found in this document are defined as follows.

Symbol Meaning

This format is used to highlight information of importance or special interest.

Ignoring this type of note may result in ineffective configuration, loss of data or
damage to device.

This format is used to highlight a procedure that will save time or resources.

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For more documents
If you want to get more documents of the device, visit www.tendacn.com and search for the
corresponding product model.
The related documents are listed as below.

Document Description

It introduces the basic information of the device, including product overview,

Datasheet
selling points, and specifications.

It introduces how to set up the device quickly for internet access, the descriptions
Quick Installation Guide
of LED indicators, ports, and buttons, FAQ, statement information, and so on.

Technical Support
If you need more help, contact us by any of the following means. We will be glad to assist you as
soon as possible.

https://www.tendacn.com/ [email protected]
Website Email

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Revision History
Tenda is constantly searching for ways to improve its products and documentation. The following
table indicates any changes that might have been made since the user guide was introduced.

Version Date Description

Added function description about 6 GHz WiFi network

for MX21 Pro/EX21 Pro/Mesh21XEP in the following
sections:
Web UI operations (computer)
− 2.5 Wi-Fi settings
− 2.8.2 Guest Wi-Fi
− 2.8.8 Advanced Wi-Fi settings
V1.1 2023-2-24
App operations
− 3.6.2 WiFi settings
− 3.6.3 Guest network
Web UI operations (mobile client)
− 4.6 Wi-Fi settings
− 4.9.1 Guest Wi-Fi

V1.0 2023-1-18 Original publication.

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Contents
1 Get to know your device ...................................................................................................... 1

1.1 Product overview .................................................................................................................... 2

1.2 Appearance ............................................................................................................................. 3

1.2.1 LED indicator .................................................................................................................. 3

1.2.2 Buttons and Ports ........................................................................................................... 5

1.2.3 Label ............................................................................................................................... 8

2 Web UI operations (computer)............................................................................................. 9

2.1 Quick setup ........................................................................................................................... 10

2.1.1 Connect your primary node ......................................................................................... 10

2.1.2 Connect your primary node to the internet ................................................................. 11

2.1.3 Extend your network .................................................................................................... 17

2.2 Web UI (computer) ............................................................................................................... 18

2.2.1 Log in to the web UI (computer) .................................................................................. 18

2.2.2 Log out of the web UI (computer) ................................................................................ 19

2.2.3 Change the language .................................................................................................... 19

2.3 Network status ...................................................................................................................... 20

2.3.1 Network status ............................................................................................................. 20

2.3.2 Network topology......................................................................................................... 21

2.4 Internet settings .................................................................................................................... 30

2.4.1 Overview ...................................................................................................................... 30

2.4.2 Access the internet with a PPPoE account ................................................................... 33

2.4.3 Access the internet through a dynamic IP address ...................................................... 34

2.4.4 Access the internet with a set of static IP address information ................................... 35

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 2.4.5 Set up dual access connection ..................................................................................... 36

2.5 Wi-Fi settings ........................................................................................................................ 38

2.5.1 Basic settings ................................................................................................................ 38

2.5.2 Separate the Wi-Fi networks ........................................................................................ 41

2.5.3 Unify the Wi-Fi networks.............................................................................................. 42

2.5.4 Disable or Enable the WiFi networks ........................................................................... 43

2.6 Client management ............................................................................................................... 45

2.6.1 View client information ................................................................................................ 45

2.6.2 Change a client name ................................................................................................... 47

2.6.3 Add a client to the blacklist .......................................................................................... 47

2.6.4 Remove a client from the blacklist ............................................................................... 48

2.6.5 Delete an offline client ................................................................................................. 49

2.7 Parental control..................................................................................................................... 50

2.7.1 Create a parental control rule ...................................................................................... 50

2.7.2 Other operations on the parental control rules ........................................................... 54

2.8 More...................................................................................................................................... 55

2.8.1 Router information ....................................................................................................... 55

2.8.2 Guest Wi-Fi ................................................................................................................... 59

2.8.3 Working mode .............................................................................................................. 62

2.8.4 IPv6 ............................................................................................................................... 67

2.8.5 Network diagnosis ........................................................................................................ 73

2.8.6 TR069............................................................................................................................ 74

2.8.7 Smart power saving ...................................................................................................... 77

2.8.8 Advanced Wi-Fi settings ............................................................................................... 79

2.8.9 Network settings .......................................................................................................... 85

2.8.10 Advanced .................................................................................................................. 101

2.8.11 System settings ......................................................................................................... 122

3 App operations ................................................................................................................ 133

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3.1 App download and installation ........................................................................................... 134

3.2 Registration and binding ..................................................................................................... 135

3.2.1 Register a Tenda account............................................................................................ 135

3.2.2 Log in to Tenda WiFi App ............................................................................................ 138

3.2.3 Bind the administrator account ................................................................................. 140

3.3 Quick setup ......................................................................................................................... 141

3.3.1 Connect your primary node to the internet ............................................................... 141

3.3.2 Extend your network .................................................................................................. 143

3.4 Management type............................................................................................................... 145

3.4.1 Local management ..................................................................................................... 145

3.4.2 Remote management ................................................................................................. 145

3.5 My WiFi ............................................................................................................................... 146

3.5.1 View managed nodes ................................................................................................. 147

3.5.2 View internet status ................................................................................................... 148

3.5.3 Add a node ................................................................................................................. 150

3.5.4 Manage nodes ............................................................................................................ 154

3.5.5 Manage connected clients ......................................................................................... 156

3.6 Common settings ................................................................................................................ 158

3.6.1 Internet settings ......................................................................................................... 159

3.6.2 WiFi settings ............................................................................................................... 164

3.6.3 Guest network ............................................................................................................ 166

3.6.4 Bandwidth test ........................................................................................................... 167

3.6.5 Parental control .......................................................................................................... 169

3.6.6 Blacklist....................................................................................................................... 177

3.6.7 LED indicator .............................................................................................................. 179

3.6.8 Experience monthly report ........................................................................................ 181

3.6.9 Working mode ............................................................................................................ 182

3.6.10 IPv6 ........................................................................................................................... 185

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 3.6.11 LAN settings .............................................................................................................. 192

3.6.12 DHCP server.............................................................................................................. 194

3.6.13 Static IP reservation.................................................................................................. 195

3.6.14 DNS ........................................................................................................................... 198

3.6.15 IPTV........................................................................................................................... 199

3.6.16 MESH button ............................................................................................................ 202

3.6.17 WPS .......................................................................................................................... 203

3.6.18 Port mapping ............................................................................................................ 204

3.6.19 UPnP ......................................................................................................................... 207

3.7 System settings ................................................................................................................... 208

3.7.1 Login password ........................................................................................................... 208

3.7.2 Auto system maintenance .......................................................................................... 209

3.7.3 Firmware upgrade ...................................................................................................... 210

3.7.4 Account authorization ................................................................................................ 211

3.8 My profile ............................................................................................................................ 214

4 Web UI operations (mobile client).................................................................................... 215

4.1 Quick setup ......................................................................................................................... 216

4.1.1 Connect your primary node to the internet............................................................... 216

4.1.2 Extend your network .................................................................................................. 218

4.2 Login .................................................................................................................................... 219

4.3 Router information ............................................................................................................. 221

4.4 Network overview ............................................................................................................... 225

4.4.1 Network status ........................................................................................................... 225

4.4.2 Network topology....................................................................................................... 226

4.5 Internet settings .................................................................................................................. 242

4.5.1 Overview .................................................................................................................... 242

4.5.2 Access the internet with a PPPoE account ................................................................. 245

4.5.3 Access the internet through a dynamic IP address .................................................... 246

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 4.5.4 Access the internet with a set of static IP address information ................................. 247

4.5.5 Set up dual access connection ................................................................................... 248

4.6 Wi-Fi settings ...................................................................................................................... 250

4.6.1 Basic settings .............................................................................................................. 250

4.6.2 Separate the Wi-Fi networks ...................................................................................... 253

4.6.3 Unify the Wi-Fi networks............................................................................................ 255

4.7 Client management ............................................................................................................. 257

4.7.1 View client information .............................................................................................. 257

4.7.2 Change a client name ................................................................................................. 259

4.7.3 Set speed limit ............................................................................................................ 260

4.7.4 Add a client to the blacklist ........................................................................................ 262

4.7.5 Remove a client from the blacklist ............................................................................. 264

4.7.6 Delete an offline client ............................................................................................... 264

4.8 Parental control................................................................................................................... 267

4.8.1 Create a parental control rule .................................................................................... 267

4.8.2 Disable a parental control rule ................................................................................... 273

4.8.3 Delete a parental control rule .................................................................................... 273

4.9 More.................................................................................................................................... 275

4.9.1 Guest Wi-Fi ................................................................................................................. 275

4.9.2 Smart power saving .................................................................................................... 277

4.9.3 Login password ........................................................................................................... 278

4.9.4 IPv6 ............................................................................................................................. 279

4.9.5 Reset a node ............................................................................................................... 285

4.9.6 Reboot a node ............................................................................................................ 286

4.9.7 Firmware upgrade ...................................................................................................... 288

5 FAQ ................................................................................................................................. 290

5.1 Failed to access the web UI................................................................................................. 290

5.2 Internet detection failed upon the first setup .................................................................... 291

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 5.3 Failed to find or connect my wireless network ................................................................... 292

5.4 Forgot my password ............................................................................................................ 293

Appendixes ............................................................................................................................ 294

A.1 Factory settings ................................................................................................................... 294

A.2 Acronyms and Abbreviations .............................................................................................. 296

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 Document version: V1.1

1 Get to know your device

This chapter introduces the product in the following sections:
− Product overview
− Appearance

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 Document version: V1.1

1.1 Product overview

The Whole Home Mesh Wi-Fi System provides powerful Wi-Fi coverage and seamless roaming
experience with multiple nodes working under one unified network. It features easy installation,
free networking, and flexible management on both web UIs (for computers and mobile clients) and
App. EasyMesh is also supported for the product to interwork with devices of other brands.

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1.2 Appearance
1.2.1 LED indicator

(MX15 Pro used for example)

This product has only one LED indicator. Its behavior varies in different stages, as described in the
following table.

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 Document version: V1.1

LED indicator Stage Status Description

Solid green System started

Before networking
Blinking green slowly Waiting for networking

Connecting to other nodes in the same kit or

waiting to connect to other nodes

Blinking green slowly

This status only exists during the first-time
networking.

Blinking green quickly Networking by the Mesh button

During networking
Networking completed and internet
connection succeeded
Solid on − Solid green: The signal is good.
− Solid yellow: The signal is fair.
− Solid red: The signal is poor.

Networking succeeded while internet

LED indicator Blinking red slowly
connection failed

Internet Solid green Internet connection succeeded

connection
(primary node) Blinking red slowly Internet connection failed

WPS started
Blinking green quickly
Device connecting…

WPS Recovered to the

Device connected
original light state

Blinking green quickly

WPS connection failed
for 2 minutes

Reset Blinking red quickly Reset completed

Blinking yellow
Batch upgrade succeeded
quickly
Batch upgrade

Solid yellow Batch upgrade failed

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 Document version: V1.1

1.2.2 Buttons and Ports

MX3&EX3

MESH, WAN/LAN, LAN, PWR

RST

Jack/Port/Button Description

Mesh button.
− As a networking button: Press this button on this device for about 1 to 3
seconds. The LED indicator blinks green fast, which indicates the device is
searching for another device to form a network. Within 2 minutes, press the
MESH button of another device for 1 to 3 seconds to negotiate with this
device.
MESH − As a de-networking button: Press this button for about 8 seconds and release
it when the LED indicator blinks red fast. The node is restored to factory
settings, and also removed from the network and no longer automatically
joins in again.

Do not hold down the MESH button for 8 seconds unless necessary.

Reset button.

RST When the device completes startup, hold down this button using a needle-like item
(such as a pin) for about 8 seconds, and then release it when the LED indicator blinks
red fast. If the LED indicator blinks green slowly, the device is reset successfully.

WAN/LAN multiplexing port, WAN port by default.

− When the device is used as the primary node, this port is used as the WAN
WAN/LAN port to connect your optical modem, DSL modem, cable modem or
broadband network port.
− When the device is used as the secondary node, this port is used as the LAN
port to connect your computer, switch, or gaming console.

LAN/IPTV multiplexing port, LAN port by default.

LAN
When the IPTV function is enabled, this port is used as the IPTV port only.

PWR Power jack.

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 Document version: V1.1

MX6&EX6&MX12&EX12

MESH
RESET
LAN3/IPTV
LAN2
WAN/LAN1
POWER

Jack/Port/Button Description

Mesh button.
− As a networking button: Press this button on this device for about 1 to 3
seconds. The LED indicator blinks green fast, which indicates the device is
searching for another device to form a network. Within 2 minutes, press the
MESH button of another device for 1 to 3 seconds to negotiate with this
device.
MESH − As a de-networking button: Press this button for about 8 seconds and release
it when the LED indicator blinks red fast. The node is restored to factory
settings, and also removed from the network and no longer automatically
joins in again.

Do not hold down the MESH button for 8 seconds unless necessary.

Reset button.

RESET When the device completes startup, hold down this button using a needle-like item
(such as a pin) for about 8 seconds, and then release it when the LED indicator blinks
red fast. If the LED indicator blinks green slowly, the device is reset successfully.

LAN/IPTV multiplexing port, LAN port by default.

LAN3/IPTV
When the IPTV function is enabled, this port is used as the IPTV port only.

LAN2 LAN port.

WAN/LAN multiplexing port, WAN port by default.

− When the device is used as the primary node, this port is used as the WAN
WAN/LAN1 port to connect your optical modem, DSL modem, cable modem or
broadband network port.
− When the device is used as the secondary node, this port is used as the LAN
port to connect your computer, switch, or gaming console.

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 Document version: V1.1

Jack/Port/Button Description

POWER Power jack.

MX15 Pro&EX15 Pro&MX21 Pro&EX21 Pro

RESET
MESH
3
2
1
POWER

Jack/Port/Button Description

Reset button.

RESET When the device completes startup, hold down this button using a needle-like item
(such as a pin) for about 8 seconds, and then release it when the LED indicator blinks
red fast. If the LED indicator blinks green slowly, the device is reset successfully.

Mesh button.
− As a networking button: Press this button on this device for about 1 to 3
seconds. The LED indicator blinks green fast, which indicates the device is
searching for another device to form a network. Within 2 minutes, press the
MESH button of another device for 1 to 3 seconds to negotiate with this
device.
MESH − As a de-networking button: Press this button for about 8 seconds and release
it when the LED indicator blinks red fast. The node is restored to factory
settings, and also removed from the network and no longer automatically
joins in again.

Do not hold down the MESH button for 8 seconds unless necessary.

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 Document version: V1.1

Jack/Port/Button Description

WAN/LAN auto-adaptive port.

You can connect to any port and the Mesh device will automatically determine how
1/2/3 the port is used.

When the IPTV function is enabled, you need to configure the IPTV port in IPTV.

POWER Power jack.

1.2.3 Label
The bottom label shows the login IP address, MAC address, serial number, SSID, and password of
the device. The following figure shows the label of MX15 Pro as an example:

Model: Specifies the device model.

Power: Specifies the power of the device.

Login Address/IP Address: Specifies the default address used to log in to the web UI of the device.

FCC ID: Specifies the Federal Communications Commission Identification number of the device.

SSID: Specifies the default Wi-Fi name of the device.

Password: Specifies the default Wi-Fi password of the device.

MAC: Specifies the MAC address of the LAN port of the device.

SN: Specifies the serial number required if you need technical assistance to repair your device.

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 Document version: V1.1

2 Web UI operations
(computer)
This chapter introduces all functions and operations available on the web UI (computer), including:
− Quick setup
− Brief introduction to the Web UI
− Network status
− Internet settings
− Wi-Fi settings
− Client management
− Parental control
− More advanced settings

Some functions and operations are also available on the Tenda WiFi App and web UI (mobile client).
For details, see App operations and Web UI operations (mobile client).

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 Document version: V1.1

2.1 Quick setup

The device kit you purchased includes multiple devices. You can choose one of them to work as the
primary node and others as the secondary nodes to extend your network. This section describes
how to connect the devices and enable internet access through the quick setup wizard. It contains
the following sections:
− Connect your primary node
− Connect your primary node to the internet
− Extend your network

2.1.1 Connect your primary node

Connect your primary node with a modem
To connect your primary node with a modem:
Step 1 Power off your modem.
Step 2 Use the included Ethernet cable to connect the WAN port of the primary node to your
modem.

The WAN port of the primary node may vary with models.
− For MX3/EX3, connect to the WAN/LAN port.
− For MX6/EX6/MX12/EX12, connect to the WAN/LAN1 port.
− For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.

Step 3 Power on your modem.

Step 4 Power on the primary node, and wait until the LED indicator blinks green.
---End

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 Document version: V1.1

Connect your primary node without a modem

To directly connect your primary node without a modem:
Step 1 Ensure that the network connection status of your Ethernet device is normal.
Step 2 Use an Ethernet cable to connect the WAN port of the primary node to the LAN port of
the Ethernet device.

The WAN port of the primary node may vary with models.
− For MX3/EX3, connect to the WAN/LAN port.
− For MX6/EX6/MX12/EX12, connect to the WAN/LAN1 port.
− For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.

Step 3 Power on the primary node, and wait until the LED indicator lights solid green.
---End

2.1.2 Connect your primary node to the internet

After connecting your primary node, you can complete quick setup for internet access by following
the instructions on the web UI wizard. This wizard only occurs upon your first setup.

To connect your primary node to the internet through the quick setup wizard:
Step 1 Use an Ethernet cable to connect your computer to the LAN port of the primary node.

The LAN port of the primary node may vary with models.
− For MX3/EX3, connect to the LAN port.
− For MX6/EX6/MX12/EX12, connect to the LAN2 or LAN3/IPTV port.
− For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.

Step 2 Start a browser on the computer and enter tendawifi.com in the address bar to access
the web UI.

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 Document version: V1.1
Step 3 Click Start Now.

The system will automatically detect your internet connection type.

− If the internet detection is normal, the following page is displayed and you can
continue the setup in Step 4.

− If the internet detection fails, the following page is displayed. Rectify the fault as
instructed on the page, and click Detect Again.

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 Document version: V1.1

Step 4 Set ISP Type, Internet Connection Type and other parameters as required. Then, click
Next.

For MX3/EX3/Mesh3X, you can click Import PPPoE user name and password from your original router
to see how to import PPPoE user name and password from your original router. After you import your
PPPoE user name and password into the router, ISP Type, Internet Connection Type, PPPoE Username
and PPPoE Password will be set automatically.

The following table describes the parameters displayed on this page.

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 Document version: V1.1
Parameter description

Parameter Description

Specifies the type of your ISP, such as Normal, Russia, Unifi, Maxis, Celcom, Digi and
Manual. Parameters required for each option may differ.

The available options may vary with models. Refer to the product that you purchased.
Refer to the following to choose your connection type:
− Normal, Unifi, Maxis, Celcom and Digi: Select these options when your ISP
ISP Type
provides no setup information, except for the PPPoE user name and
password, or static IP address information.
− Russia: Select this option when your ISP provides dual access information,
such as PPTP, L2TP connection information.
− Manual: Select this option when your ISP provides VLAN ID information,
besides the PPPoE user name and account, or static IP address.
If you are still not sure, contact your ISP for reference.

Specifies how your Mesh device connects to the internet, including:

− PPPoE, Russia PPPoE: Select this type if you access the internet using the
PPPoE account and PPPoE password. Russia PPPoE is available only when
you set ISP Type to Russia.
− Dynamic IP: Select this type if you can access the internet by simply plugging
Internet Connection
Type in an Ethernet cable.
− Static IP: Select this type if you want to access the internet using fixed IP
information.
− Russia PPTP, Russia L2TP: These types are available when ISP Type is set to
Russia. If you select Russia PPTP or Russia L2TP, the VPN function will be
disabled.

PPPoE Username
When the internet connection type is PPPoE, you need to enter the user name and
password provided by your ISP to access the internet.
PPPoE Password

IP Address

Subnet Mask When the internet connection type is static IP, you need to enter the fixed IP address
information provided by your ISP.
Default Gateway

Primary DNS If your ISP provides only one DNS server, you can leave Secondary DNS blank.

Secondary DNS

When you set ISP Type to Russia, this parameter is required.

Address Type/DHCP It specifies the method for obtaining IP address information to access the “local”
network, where the internal resources of the ISP are located.

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 Document version: V1.1

Parameter Description

This parameter is required only when ISP Type is set to Russia. It specifies how the
WAN port DNS address is obtained, which is Auto by default.
DNS Settings − Auto: The Mesh device obtains a DNS server address from the DHCP server
of the upstream network automatically.
− Manual: The DNS server address is configured manually.

Server IP
Address/Domain
Name These parameters are used for setting up internet access in the dual access network
environment. When you set ISP Type to Russia and Internet Connection Type to
User Name Russia PPTP or Russia L2TP, these parameters are required.

Password

When you set ISP Type to Maxis, Celcom or Digi, this parameter is required.
It specifies the ISP area, including:

Area − Maxis: Maxis and Maxis-Special

− Celecom: Celcom West(BIZ), Celcom West(HOME), Celcom East(BIZ) and
Celcom East(HOME)
− Digi: Digi-TM, Digi, Digi-CT Sabah and Digi-TNB

Internet VLAN ID When you select Manual for ISP Type, you can configure these parameters.

IPTV VLAN ID Internet VLAN ID is required, while IPTV VLAN ID is optional. Blank VLAN ID indicates
that the IPTV function is disabled.

Step 5 Set the Wi-Fi name, Wi-Fi password and login password as required, and click Next.

− To use the same password for Wi-Fi access and web UI login, keep Set WiFi password to router
login password selected, which is the default setting.
− To use different passwords for Wi-Fi access and web UI login, deselect Set WiFi password to
router login password, and set Wi-Fi Name and WiFi Password for Wi-Fi login and Login
Password and Confirm Password for web UI login.
− If you do not want to use a password, select Not encrypted. In this case, any client can access
the network without a password. Selecting this option is not recommended as it leads to low
network security. This option is only available for some models. Refer to the product that you
purchased.

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 Document version: V1.1

Step 6 If the following information is displayed, the quick setup for internet access is finished.
Click Complete.

---End
Now you can access the internet with:
− Wired devices: Connect to the LAN ports of your node
− Wireless devices: Connect to your Wi-Fi network using the Wi-Fi name and password
you set

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2.1.3 Extend your network

Upon your first login, the information instructing how to extend the network with secondary nodes
in the same kit is displayed. To extend the network with other nodes, see Add a node.
To extend your network with secondary nodes in the same kit:
Step 1 Connect secondary nodes by following the instructions displayed.
When the LED indicators of secondary nodes light solid green, the networking is
successful.
Step 2 Relocate the secondary nodes to a proper position.

− Ensure that the distance between any two nodes is less than 10 meters.
− Keep your nodes away from electronics with strong interference, such as microwave ovens,
induction cookers, and refrigerators.
− Place the nodes in a high position with few obstacles.

Step 3 Power on the secondary nodes again. Wait until these LED indicators blink green slowly.

If the LED indicator of any secondary node blinks green slowly for more than 3 minutes, move it closer
to the primary node.

Step 4 Observe the LED indicators of the secondary nodes until the LED indicators light one of
the following colors:

Solid green Networking succeeds. Excellent connection quality.

Solid yellow Networking succeeds. Fair connection quality.

Solid red Networking succeeds. Poor connection quality.

If any secondary node's LED indicator lights solid red, relocate it by repeating Steps 2 to 4.
---End
Now you can access the internet with:
− Wired devices: Connect to the LAN ports of your nodes
− Wireless devices: Connect to your Wi-Fi network using the Wi-Fi name and password
you set (All nodes share the same Wi-Fi name and password.)

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2.2 Web UI (computer)

This section introduces basic information of the web UI (computer), including:
− Log in to the web UI
− Log out of the web UI
− Change the language

2.2.1 Log in to the web UI (computer)

To log in to the web UI (computer), perform the following steps:
Step 1 Use an Ethernet cable to connect your computer to the LAN port of the primary node.

The LAN port of the primary node may vary with models.
− For MX3/EX3, connect to the LAN port.
− For MX6/EX6/MX12/EX12, connect to the LAN2 or LAN3/IPTV port.
− For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.

Step 2 Start a browser on the computer and enter tendawifi.com in the address bar to access
the web UI.

Step 3 Enter your login password, and click Login.

− If this is your first login and internet access is not configured, go to Connect your primary node to
the internet.
− The login password is the one that you specified in Step 5 in Connect your primary node to the
internet. It is case-sensitive. If you forgot the login password, go to Forgot my password.

---End

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2.2.2 Log out of the web UI (computer)

If you log in to the web UI (computer) of the Mesh device and perform no operation within 5
minutes, the Mesh device logs you out automatically. You can also log out by clicking Exit at the
top right corner of the web UI.

2.2.3 Change the language

The default language displayed is English. You can select another language from the drop-down list
in the upper right corner.

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2.3 Network status

This module allows you to view basic network information, including controller and agent
information, and perform quick setup on nodes, such as adding a node, one-click optimization,
rebooting all nodes, and turning on/off all indicators.

This section includes the following parts:

− Network status
− Network topology

2.3.1 Network status

To view the network status:
Step 1 Log in to the web UI.
Step 2 Choose Network Status.
The following page is displayed.

---End
The following table describes the information displayed under Network Status.

No. Description

Indicates the internet connection status.

1 − Connected: The primary node is connected to the internet successfully.
− Disconnected: The primary node is disconnected from the internet.

The information here varies depending on the internet connection status.

− X.xx Mbps: The internet is connected successfully, and the real-time upload and
download speeds are displayed, as shown in the figure above.
2 − Connecting: The primary node is connecting to the internet.
− Other information (for example, No Ethernet cable is connected to the WAN port): The
internet connection failed. Click the prompt message to view tips for troubleshooting. If
the problem persists, contact technical support for help.

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No. Description

3 Indicates the number of available Wi-Fi networks.

4 Indicates the Wi-Fi name and frequency band.

5 Indicates the number of clients connected in the network, including secondary Mesh nodes.

2.3.2 Network topology

To view the basic information of the network topology and perform quick operations:
Step 1 Log in to the web UI.
Step 2 Choose Network Status.
The following page is displayed.

---End
The following table describes the information displayed under Network Topology.

No. Description

Explains the node status indicated by different colors.

− Green: The node is connected and the networking signal is good.
1 − Yellow: The node is connected and the networking signal is fair.
− Red: The node is connected and the networking signal is poor.
− Grey: The node is offline.

2
Form a network topology. For details, see Controller information and Agent information.
3

4 Used to Add a node.

5 Used for One-click optimization.

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No. Description

6 Used to Reboot all nodes.

7 Used to Turn on/off all indicators.

Controller information
To view the information about and perform quick operations on the controller (primary node) and
clients in the network:
Step 1 Log in to the web UI.
Step 2 Choose Network Status. Then, click under Network Topology.
The following dialog box is displayed.

---End

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The following table describes the information and operation shortcuts displayed under Node Info.

No. Description

This area displays the information and operation shortcuts of the primary node, including:
− Node Name: Indicates the name of primary node, which is Controller by default. You can
change the name by clicking beside Primary Node.
− IP Address: Indicates the IP address of the LAN port of the primary node.
− MAC Address: Indicates the MAC address of the LAN port of the primary node.
− Uptime: Indicates the network connection time of the primary node.
− Ethernet Port Status: Indicates the status of the Ethernet ports of the primary node.
Currently, this parameter is only available for Mesh15XP, MX15 Pro, EX15 Pro,
Mesh21XEP, MX21 Pro and EX21 Pro.
: Indicates that the port is connected and used as a WAN port.

: Indicates that the port is connected and used as a LAN port.

: Indicates that the port is connected and used as an IPTV port.

1
: Indicates that the port is not connected.
− Connection Quality: Shows the connection signal strength with the primary node. You
can hover your mouse over to see the strength value. This parameter is only
available for some models. Refer to the product that you purchased.
− LED On/Off: Provides a button for turning on/off the LED indicator of the
primary node. You can use this function to check which device you are operating. Turn
on/off all indicators prevails to this operation.
− Operation: Provides a button for rebooting the primary node and a button
for resetting the primary node.

Resetting clears all configurations and restores the device to factory settings. Please operate with
caution.

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No. Description

This area displays the information and operation shortcuts of main network clients, including:

− Client name: You can change the client name by clicking .

− IP Address: Indicates the IP address of the client.
− MAC Address: Indicates the MAC address of the client.
− Uptime: Indicates the network connection time of the client and the networking mode,
such as Wired, 2.4G and 5G.
− Current Speed: Indicates the real-time upload and download speeds.
− Negotiation Speed: Indicates the speed of negotiation.
2 − Bandwidth Control: Used to set the maximum upload and download speeds, including:
 Unlimited: The speed is not limited.
 128 KB/s, 256 KB/s: The maximum speed is limited to 128 KB/s or 256 KB/s.
 Custom (KB/s): You can set any speed in the range of 1 KB/s to 256000 KB/s.
− Operation:
 Local Host: Indicates that this client is the local host, which is the computer
connected to the primary node in this example. For the local host, no operation is
available here.
 Add to blacklist: Used to blacklist a client. Once blacklisted, the client cannot
access the internet through the Mesh system.

This area displays the information and operation shortcuts of offline clients, including:

− Client name: You can change the client name by clicking .

− MAC address: Indicates the MAC address of the client.
− Current Speed: Unavailable.
− Negotiation Speed: Displays the speed of negotiation.
3 − Operation: Provides an Add to blacklist button for blacklisting clients. Once blacklisted,
the client cannot access the internet through the Mesh system.

A maximum of 30 offline clients can be displayed here. A client will be automatically deleted from
the list if it is offline for 3 days. A client is displayed under Offline Device after it is disconnected
from the network for 90 seconds (wired client)/60 seconds (wireless client).

Agent information
To view the information about and perform quick operations on the agents (secondary nodes) in
the network:
Step 1 Log in to the web UI.
Step 2 Choose Network Status. Then, click under Network Topology.
The following dialog box is displayed.

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---End
The following table describes the information and operation shortcuts displayed under Node Info.

Parameter Description

Indicates the name of a secondary node, which is Agent by default. You can change
Node Name
the name by clicking .

IP Address Indicates the IP address of a secondary node.

MAC Address Indicates the MAC address of a secondary node.

Indicates the network connection time of the secondary node and the networking
Uptime
mode, such as Wired, 2.4G and 5G.

Shows the connection signal strength with the primary node. You can hover your
Connection Quality
mouse over to see the strength value.

Provides a button for turning on/off the LED indicator of the secondary
LED On/Off node. You can use this function to check which device you are operating. Turn on/off
all indicators prevails to this operation.

The available options include:

: Used to reboot the node.

Operation
: Used to remove the node. Removing a node will narrow the Wi-Fi coverage,
and the removed node will no longer join the current network automatically. To add a
removed node again, go to Add a node.

Add a node

− The node to be added must support the EasyMesh or Xmesh protocol.

− The node to be added must be located within the signal coverage of the primary node.
− A maximum of nine nodes can be added to a Mesh network.

To add a node:
Step 1 Log in to the web UI.

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Step 2 Choose Network Status. Then, click under Network Topology.
Step 3 Follow the instructions displayed.
If the LED indicator of new node lights solid on and the new node is displayed in Network
Topology, the node is added successfully.
---End
If you cannot add a node by following the preceding instructions, try the following two methods by
clicking Scanning networking or Wired networking shown in the following figure:

◼ To scan a new node:

Step 1 Click Scanning networking.

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Step 2 Select a node, and click Add.

Step 3 Wait until the ongoing process is complete.

If the LED indicator of new node lights solid on and the new node is displayed in Network
Topology, the node is added successfully.
---End

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◼ To perform wired networking:
Click Wired networking and follow the instructions displayed.
If the LED indicator of new node lights solid on and the new node is displayed in Network Topology,
the node is added successfully.

One-click optimization
To optimize the Wi-Fi network with one click:
Step 1 Log in to the web UI.
Step 2 Choose Network Status. Then, click under Network Topology.
Step 3 Click OK.

After you click OK, the Wi-Fi network is disabled and it takes some time for the
optimization process. Wait until the network is enabled again.
---End

Reboot all nodes

To reboot all nodes by one click:
Step 1 Log in to the web UI.
Step 2 Choose Network Status. Then, click under Network Topology.
Step 3 Click Reboot. Wait until all nodes are restarted.

---End

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Turn on/off all indicators

This operation prevails to LED indicator operations for each node and Smart power saving.

To turn on/off indicators of all nodes by one click:

Step 1 Log in to the web UI.
Step 2 Choose Network Status. Then, click or under Network Topology.
The indicators turn on/off immediately.
---End

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2.4 Internet settings

By configuring the internet settings, you can achieve shared internet access (IPv4) for multiple
users within the LAN.
If you are configuring the Mesh device for the first time or after restoring it to factory settings,
refer to Connect your primary node to the internet to configure the internet access. After that, you
can change the internet settings by following the instructions in this chapter.
This section includes the following parts:
− Overview
− Access the internet with a PPPoE account
− Access the internet through a dynamic IP address
− Access the internet with a set of static IP address information
− Set up dual access connection

2.4.1 Overview

Parameters for internet access are provided by your ISP. Contact your ISP for any doubt.

To access the internet settings page, log in to the web UI, and choose Internet Settings.
The following page is displayed.

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The following table describes the parameters displayed on this page.
Parameter description

Parameter Description

Indicates the internet connection status.

− Connected: The internet connection is successful.
Network Status
− Other information (for example, No Ethernet cable is connected to the
WAN port): The internet connection failed. Perform troubleshooting
according to the tips displayed.

Uptime/Connected
Indicates the network connection time of the Mesh device.
time

ISP Type

Internet Connection
Type

PPPoE Username

PPPoE Password

IP Address

Subnet Mask

Gateway

Primary DNS
See Parameter description in Connect your primary node to the internet.
Secondary DNS

Address Type

DNS Settings

Server IP
Address/Domain
Name

User Name

Password

Area

Internet VLAN ID

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Parameter Description

IPTV VLAN ID

Server Name Displayed after you click Advanced if the connection type is PPPoE.
They specify the PPPoE server name and PPPoE service name of the broadband
service that you purchased.
Service Name If you obtain the service name and server name from your ISP when purchasing the
broadband service, you can change them on this page after completing the internet
settings. Otherwise, keep the default settings.

Displayed after you click Advanced.

It specifies the largest data packet transmitted by a network device. Do not change
the value unless:
− Your ISP or our technical support suggests you change it when you have
problems connecting to your ISP or other internet services.
− You use VPN and encounter serious performance problems.
− You used a program to optimize MTU for performance reasons, and now
you have connectivity or performance problems.

MTU
A wrong/improper MTU value may cause internet communication problems. For
example, you may be unable to access certain Websites, frames within Websites,
secure login pages, FTP or POP servers.
The MTU value range is as follows:
− When the internet connection type is PPPoE, the default value is 1480. Its
allowed range is 1280 to 1492.
− When the internet connection type is dynamic IP or static IP, the default
value is 1500. Its allowed range is 1280 to 1500.
− When the internet connection type is PPTP/L2TP, the default value is 1400.
Its allowed range is 1280 to 1460.

Used to clone and change the MAC address of the WAN port of primary node.
If the primary node cannot be connected to the internet after internet settings, the
reason may be that the ISP binds internet access information to a MAC address. At
this point, perform MAC address clone and try to surf the internet.
MAC Address Clone
− Default MAC: Keep the factory setting of MAC address.
− Clone Local Host MAC: Set the MAC address of the Mesh device to the same
as that of the device which is configuring the Mesh device.
− Custom: Manually set a MAC address.

Custom MAC Required when you select Custom for MAC Address Clone under Advanced. You can
Address enter the customized MAC address here.

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2.4.2 Access the internet with a PPPoE account

If the ISP provides you with the PPPoE user name and password, you can choose this connection
type to access the internet. The application scenario is shown below.

Modem (such as optical modem)

To access the internet with a PPPoE account:

Step 1 Log in to the web UI, and choose Internet Settings.
Step 2 Set ISP Type.

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your
ISP. Blank VLAN ID indicates that the IPTV function is disabled.

Step 3 Set Internet Connection Type to PPPoE.

Step 4 Enter the PPPoE Username and PPPoE Password provided by your ISP.
Step 5 Click Connect.

Wait until the network status changes to Connected, then you can access the internet.

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---End

If there is no response from the remote server, troubleshoot as prompted under Network Status on
the Internet Settings page.

2.4.3 Access the internet through a dynamic IP address

Generally, accessing the internet through a dynamic IP address is applicable in the following
situations:
− Your ISP does not provide the PPPoE user name and password, or any other
information including IP address, subnet mask, default gateway and DNS server.
− You already have a router with internet access and want to add another router.
The application scenario is shown below.

Smart home gateway

To access the internet through dynamic IP address:

Step 1 Log in to the web UI, and choose Internet Settings.
Step 2 Set ISP Type.

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your
ISP. Blank VLAN ID indicates that the IPTV function is disabled.

Step 3 Set Internet Connection Type to Dynamic IP.

Step 4 Click Connect.

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Wait until the network status changes to Connected, then you can access the internet.

---End

2.4.4 Access the internet with a set of static IP address

information
When your ISP provides you with information including IP address, subnet mask, default gateway
and DNS server, you can choose this connection type to access the internet.

To access the internet with a set of static IP address information:

Step 1 Log in to the web UI, and choose Internet Settings.
Step 2 Set ISP Type.

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your
ISP. Blank VLAN ID indicates that the IPTV function is disabled.

Step 3 Set Internet Connection Type to Static IP.

Step 4 Set IP Address, Subnet Mask, Gateway and Primary DNS, and Secondary DNS with the
information provided by your ISP.
Step 5 Click Connect.

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Wait until the network status changes to Connected, then you can access the internet.

---End

2.4.5 Set up dual access connection

In countries like Russia, the ISP may require you to set up dual access. One is for access to the
internet through PPPoE, PPTP or L2TP, and the other is for access to the “local” resources where
the ISP is located through DHCP or static IP address. If your ISP provides such connection
information, you can set up dual access to access the internet.
To set up dual access connection:
Step 1 Log in to the web UI, and choose Internet Settings.
Step 2 Set ISP Type to Russia.
Step 3 Set Internet Connection Type, which is Russia PPTP in this example, and fill in required
parameters.

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Step 4 Set Address type, and fill in required parameters.

Step 5 Click Connect.
Wait until the network status changes to Connected, then you can access the internet.

---End

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2.5 Wi-Fi settings

This section introduces basic Wi-Fi settings, including changing the Wi-Fi name, password and
encryption mode, and separating and unifying the 2.4 GHz, 5 GHz and 6 GHz networks.

The 6 GHz WiFi network is only supported by MX21 Pro/EX21 Pro/Mesh21XEP.

This section includes the following parts:

− Basic settings
− Separate the Wi-Fi networks
− Unify the Wi-Fi networks
− Disable or Enable the WiFi networks

2.5.1 Basic settings

To access the Wi-Fi settings page, log in to the web UI, and choose WiFi Settings.

On this page, you can configure basic WiFi parameters, such as the WiFi name and password.

The following table describes the parameters displayed on this page.

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Parameter description

Parameter Description

Used to enable or disable the Unify 2.4 GHz & 5 GHz function.
When this function is enabled, the 2.4 GHz and 5 GHz Wi-Fi networks share the same
SSID and password. WiFi-enabled clients connected to it will use the frequency with
Unify 2.4 GHz & 5 better connection quality. For details, see Separate the Wi-Fi networks and Unify the
GHz Wi-Fi networks.

If any device that supports 2.4 GHz network only needs to connect to the Wi-Fi
network, do not enable this function.

Used to enable or disable the Unify 2.4 GHz & 5 GHz & 6 GHz function. It is available
only for MX21 Pro/EX21 Pro/Mesh21XEP.
When this function is enabled, the 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks share the
same SSID and password. WiFi-enabled clients connected to it will use the frequency
Unify 2.4 GHz & 5 with better connection quality. For its operations, see Separate the Wi-Fi networks and
GHz & 6 GHz Unify the Wi-Fi networks for reference.

If any device that supports 2.4 GHz network only needs to connect to the Wi-Fi
network, do not enable this function.

Used to enable or disable the Wi-Fi networks.

WiFi Enable/2.4 − WiFi Enable is displayed when Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5
GHz WiFi/5 GHz GHz & 6 GHz is enabled.
WiFi/6 GHz WiFi − 2.4 GHz WiFi, 5 GHz WiFi or 6 GHz WiFi is displayed when Unify 2.4 GHz & 5
GHz or Unify 2.4 GHz & 5 GHz & 6 GHz is disabled.

WiFi Name Specifies the Wi-Fi network name (SSID) of the corresponding Wi-Fi network.

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Parameter Description

Specifies the encryption mode supported by the Mesh device, including:

− Not encrypted: Indicates that the Wi-Fi network is not encrypted and any
clients can access the network without a password. This option is not
recommended as it leads to low network security. It is available for the 2.4
GHz and 5 GHz Wi-Fi networks.
− WPA2-PSK (Recommended): The network is encrypted with WPA2-PSK/AES.
It is available for the 2.4 GHz and 5 GHz Wi-Fi networks.
− WPA3-SAE/WPA2-PSK: The network is encrypted with both WPA3-SAE and
WPA2-PSK, improving both security and compatibility. This option is only
available for some models. Refer to the product you purchased.
Security − WPA3-SAE: The network is encrypted with WPA3-SAE. It is available for only
the 6 GHz Wi-Fi network.
− OWE: The network is encrypted with the Opportunistic Wireless Encryption
(OWE) mode. It is available for only the 6 GHz Wi-Fi network. With this option
selected, clients can access the 6 GHz WiFi network without the WiFi
password while the data exchanged will still be encrypted.

WPA3-SAE is the upgraded version of WPA2-PSK. If your WiFi-enabled client does not
support WPA3-SAE, or you get poor WiFi experience, it is recommended to use
WPA2-PSK (Recommended).

Specifies the password for connecting to the Wi-Fi network. You are strongly
recommended to set a Wi-Fi password for security.

WiFi Password
It is recommended to use the combination of numbers, uppercase letters, lowercase
letters and special symbols in the password to enhance the security of the Wi-Fi
network.

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2.5.2 Separate the Wi-Fi networks

The Mesh device supports 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks, which are unified and only
one Wi-Fi name is displayed by default.

The 6 GHz WiFi network is only supported by MX21 Pro/EX21 Pro/Mesh21XEP.

To separate the Wi-Fi names of the networks:

Step 1 Log in to the web UI, and choose WiFi Settings.
Step 2 Disable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required.

For MX21 Pro/EX21 Pro/Mesh21XEP:

− To separate the Wi-Fi names of the three networks, disable Unify 2.4 GHz & 5 GHz & 6 GHz.
− To separate only the 6 GHz Wi-Fi name, enable Unify 2.4 GHz & 5 GHz but disable Unify 2.4 GHz
& 5 GHz & 6 GHz.

Step 3 (Optional) Enable WiFi Enable or 2.4 GHz WiFi, 5 GHz WiFi and 6 GHz WiFi as required.

This step is only required for MX21 Pro/EX21 Pro/Mesh21XEP.

Step 4 Set WiFi Name, Security and WiFi Password of each WiFi network.
MX15 Pro is used for example here. In this example, the 2.4 GHz Wi-Fi network is named
NOVA_9JK3_A3, the 5 GHz Wi-Fi network is named NOVA_9JK3_A3_5G, and WPA2-PSK
(Recommended) is selected for Security.
Step 5 Click Save.

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The following message is displayed, indicating that the settings are saved successfully.

---End
Now you can connect to the Wi-Fi networks using different Wi-Fi names and passwords.

2.5.3 Unify the Wi-Fi networks

The Mesh device supports 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks. You can unify their Wi-Fi
names and passwords as required.

The 6 GHz WiFi network is only supported by MX21 Pro/EX21 Pro/Mesh21XEP.To unify the Wi-Fi names
of the networks:

Step 1 Log in to the web UI, and choose WiFi Settings.

Step 2 Enable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required.

For MX21 Pro/EX21 Pro/Mesh21XEP:

− To unify the Wi-Fi names of the three networks, enable Unify 2.4 GHz & 5 GHz & 6 GHz.
− To unify only the 2.4 GHz and 5 GHz Wi-Fi name, enable Unify 2.4 GHz & 5 GHz but disable Unify
2.4 GHz & 5 GHz & 6 GHz.

Step 3 (Optional) Enable WiFi Enable and 6 GHz WiFi as required.

This step is only required for MX21 Pro/EX21 Pro/Mesh21XEP.

Step 4 Set WiFi Name, Security, and WiFi Password.

MX15 Pro is used for example here. In this example, the Wi-Fi networks are named
NOVA_KF7R_A1 and WPA2-PSK (Recommended) is selected for Security.
Step 5 Click Save.

The following message is displayed, indicating that the settings are saved successfully.

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---End

Now you can connect to the Wi-Fi networks using the same Wi-Fi name and password.

2.5.4 Disable or Enable the WiFi networks

This function is only available for MX21 Pro/EX21 Pro/Mesh21XEP.

◼ To disable some Wi-Fi networks:

Step 1 Log in to the web UI, and choose WiFi Settings.
Step 2 Enable or disable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required.
Step 3 Disable WiFi Enable or 2.4 GHz WiFi, 5 GHz WiFi and 6 GHz WiFi as required.
Step 4 Click Save.
In this example, all Wi-Fi networks are separated and 5 GHz and 6 GHz Wi-Fi networks are
disabled.

---End
When the configuration is completed, the corresponding WiFi networks are disabled.
◼ To enable some Wi-Fi networks:
Step 1 Log in to the web UI, and choose WiFi Settings.
Step 2 Enable or disable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required.
Step 3 Enable WiFi Enable or 2.4 GHz WiFi, 5 GHz WiFi and 6 GHz WiFi as required.
Step 4 Set WiFi Name, Security, and WiFi Password.
Step 5 Click Save.

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In this example, all Wi-Fi networks are separated enabled.

---End
When the configuration is completed, the corresponding WiFi networks are enabled.

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2.6 Client management

This section describes how to manage your clients, including:
− View client information
− Change a client name
− Add a client to the blacklist
− Remove a client from the blacklist
− Delete an offline client

2.6.1 View client information

To view information of clients:
Step 1 Log in to the web UI.
Step 2 Choose Client Management.

− The information of all clients is displayed by default.

− To view information of only the clients connected to the controller (primary node), select the
controller from the drop-down list box under Client Management. The controller name is
Controller by default. You can change it in Controller information.
− To view information of only clients connected to an agent, select the agent from the drop-down
list box on the right. You can change the agent names in Agent information.

The following page is displayed.

---End
The following table describes the information and operation shortcuts displayed under Client
Management.

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Item Description

Displays the information and operation shortcuts of main network clients, including:

− Client name: You can change the client name by clicking .

− IP Address: Indicates the IP address of the client.
− MAC Address: Indicates the MAC address of the client.
− Uptime: Indicates the network connection time of the client and the networking mode,
such as Wired, 2.4G and 5G.
− Current Speed: Indicates the real-time upload and download speeds.
Main − Negotiation Speed: Indicates the speed of negotiation.
Network − Bandwidth Control: Used to set the maximum upload and download speeds, including:
Device  Unlimited: The speed is not limited.
 128 KB/s, 256 KB/s: The maximum speed is limited to 128 KB/s or 256 KB/s.
 Custom (KB/s): You can set any speed in the range of 1 KB/s to 256000 KB/s.
− Operation:
 Local Host: Indicates that this client is the local host, which is the computer
connected to the primary node in this example. For the local host, no operation is
available here.
 Add to blacklist: Used to blacklist a client. Once blacklisted, the client cannot
access the internet through the Mesh system.

Displays the information and operation shortcuts of clients connected to the guest network,
including:
Guest − Current Speed: Indicates the real-time upload and download speeds.
Device − Negotiation Speed: Indicates the speed of negotiation.
− Operation: Provides an Add to blacklist button for blacklisting clients. Once blacklisted,
the client cannot access the internet through the Mesh system.

Displays the information and operation shortcuts of offline clients, including:

− Client name: You can change the client name by clicking .

− MAC Address: Indicates the MAC address of the client.
− Current Speed: Unavailable.
Offline
Device − Negotiation Speed: Indicates the speed of negotiation.
− Operation: Provides an Add to blacklist button for blacklisting clients. Once blacklisted,
the client cannot access the internet through the Mesh system.
A maximum of 30 offline clients can be displayed here. A client is displayed under Offline Device
after it is disconnected from the network for 90 seconds (wired client)/60 seconds (wireless
client). A client will be automatically deleted from this list if it is offline for 3 days.

Displays the information and operation shortcut of blacklisted clients, including:

− Device Name: Indicates the name of the blacklisted client.
Blacklist − MAC Address: Indicates the MAC address of the blacklisted client.
− Operation: Provides a Remove from the blacklist button for removing clients from the
blacklist.

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2.6.2 Change a client name

You can change the names of all clients connected to the network on the web UI. Here changing
the name of main network client is used as an example. The operations for changing other client
names are similar.

To change the name of a client:

Step 1 Log in to the web UI, and choose Client Management.
Step 2 Click beside the client name.

Step 3 Enter a new name and click .

The new client name is saved.

---End

2.6.3 Add a client to the blacklist

If you find any unknown client connects to your network and you want to block it from accessing
your network, you can blacklist it here. All clients connected to the network can be blacklisted,
except the local host. Here blacklisting a main network client is used as an example. The operations
for blacklisting other clients are similar.

To blacklist a client:
Step 1 Log in to the web UI, and choose Client Management.
Step 2 Click Add to blacklist under Operation in the line of the client to be blacklisted.

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Step 3 Click OK.

The client is removed from the device list and displayed on the blacklist now.

− If you blacklist a wired client, the wired client will fail to access the network.
− If you blacklist a wireless client, the wireless client will be kicked offline and cannot connect to
the Mesh device again.
− The blacklist rule prevails when conflicting with the parent control rule.

---End

2.6.4 Remove a client from the blacklist

If you blacklist a client by mistake, you can remove it from the blacklist.

To remove a client from the blacklist:

Step 1 Log in to the web UI, and choose Client Management.
Step 2 Choose Blacklist.

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Step 3 Click Remove from the blacklist under Operation in the line of the client to be removed
from the blacklist.

Step 4 Click OK.

The client is removed from the blacklist and displayed in Main Network Device, Guest
Device or Offline Device now. It can access the network upon the next connection.
---End

2.6.5 Delete an offline client

You can delete any offline client that is connected to the network before.

To delete an offline client:

Step 1 Log in to the web UI, and choose Client Management.
Step 2 Select the offline client to be deleted, and click Delete on the upper right corner of Offline
Device.

The client you selected is removed from the device list.

The deleted client can be displayed in the device list again upon its next network access.

---End

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2.7 Parental control

This function allows you to configure various parental control rules to control access to certain
websites or block certain clients from accessing the internet.

This section includes the following parts:

− Create a parental control rule
− Other operations on the parental control rules

2.7.1 Create a parental control rule

Add a parental control rule

− The blacklist rule prevails when conflicting with the parent control rule.
− A maximum of 10 rules can be added.
− A maximum of 30 clients can be controlled.

To add a parental control rule:

Step 1 Log in to the web UI, and choose Parental Control.
If you did not add a parental control rule before, the following page is displayed.

If you have added parental control rules before, the following page is displayed.

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Step 2 Click Add Parental Control Rule or Add.

Step 3 Set the parameters as required.

A maximum of 10 control periods and 10 URLs can be added.

Step 4 Click Save.

The parental control rule that you set is displayed on the Parental Control page.
---End
The following table describes the parameters under Add Parental Control Rule.

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Parameter description

Parameter Description

Group Name Specifies the name of the client group that the parental control rule applies to.

Selected clients Specifies the clients that the parental control rule applies to.

Time n Specifies whether the parental control rule takes effect in the specified period.

Available when Control Period is enabled. If you want to set multiple periods, click
Add control period
this button.

Specifies whether the URL filter rule is applied.

− When it is enabled, Filter mode and URL must be set. The parental
URL Filter
control rule takes effect on specific websites.
− When it is disabled, the URL filter rule is not applied.

Required when URL Filter is enabled. Two modes are available here.
− Only block access to listed URLs: The Selected clients are only blocked
Filter mode from accessing the websites specified by URL.
− Only allow access to listed URLs: The Selected clients can only access the
websites specified by URL.

Specifies the websites that the Selected clients are blocked from accessing or
URL
allowed to access.

Available when URL Filter is enabled. If you want to set multiple URLs, click this
Add URL
button.

An example of adding parental control rules

Scenario: The final exam for your kid is approaching and you want to configure your kid's internet
access through the Mesh device.
Goal: Your kid cannot access such websites as Facebook, Twitter, YouTube and Instagram from 8:00
to 22:00 on weekends and cannot access the internet at all between 22:00 to 8:00 on weekends
using the computer at home.
Solution: You can configure a parental control rule to reach the goal.

To add such a rule:

Step 1 Log in to the web UI, and choose Parental Control.
Step 2 Click Add Parental Control Rule or Add.
Step 3 Set Group Name, for example, Parental control rule 1.
Step 4 Click beside Selected clients.
The following dialog box is displayed.

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Step 5 Select the clients to which this parental control rule is applied, and click Save.
Step 6 Enable Time 1.
Step 7 Specify the period during which the target websites are blocked, which is 08:00 to 22:00
on weekends in this example.
1. Click the left field to set Start Time to 08:00 and End Time to 22:00.
2. Select Sat. and Sun. from the right drop-down list box.

Step 8 Enable URL Filter.

Step 9 Select Only block access to listed URLs for Filter mode.
Step 10 Enter Facebook, Twitter, YouTube, and Instagram for URL.

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Step 11 Click Save.

The following page is displayed, and your kid can access any websites except for
Facebook, Twitter, YouTube and Instagram from 8:00 to 22:00 on weekends and cannot
access the internet at all between 22:00 to 8:00 on weekends.

---End

2.7.2 Other operations on the parental control rules

By default, a parental control rule is enabled after you added it successfully, as shown in the
following figure. You can disable, modify or delete a parental control rule after logging in to the
web UI of the Mesh device and choosing Parental Control.

The following table describes the parameters under Parental Control.

Parameter description

Parameter Description

Specifies the name of the client group that the parental control rule applies to. You
Group Name
can change the group name by clicking beside it.

Control Period Specifies the period during which the parental control rule takes effect.

Specifies the websites that are allowed or disallowed to be accessed by the client
URL Filter
group. If Unlimited is displayed, website access is not limited.

Parental Control Used to enable or disable the parental control rule.

The available options include:

Operation : Used to edit a parental control rule.

: Used to delete a parental control rule.

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2.8 More
This section describes other settings you may need when using the Mesh device, including:
− Router information
− Guest Wi-Fi
− Working mode
− IPv6
− Network diagnosis
− TR069
− Smart power saving
− Advanced Wi-Fi Settings
− Network settings
− Advanced
− System settings

2.8.1 Router information

On this page, you can view the information of the primary node, including Basic information, WAN
port information, and LAN information.

To view the information of the primary node:

Step 1 Log in to the web UI.
Step 2 Choose More > Router Info.
The following page is displayed.

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---End

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Basic information
In this part, you can view basic information about the primary node, as described in the following
table.
Parameter description

Parameter Description

Product Model Specifies the model of the primary node.

System Time Specifies the current system time.

Runtime Specifies the network connection time of the primary node.

Firmware Version Specifies the firmware version of the primary node.

Hardware Version Specifies the hardware version of the primary node.

WAN port information

This part is displayed only in the router mode.

In this part, you can view WAN port information of the primary node, as described in the following
table.
Parameter description

Parameter Description

Internet Connection Status Specifies the internet connection status of the WAN port.

Specifies the internet connection type of the WAN port. PPPoE is used as an
Internet Connection Type
example here.

Connected time Specifies the internet connection time of the primary node.

IP Address Specifies the WAN IP address of the primary node.

Subnet Mask Specifies the WAN subnet mask of the primary node.

Default gateway Specifies the gateway IP address of the primary node.

Primary DNS
Specify the IP address of primary and secondary DNS servers of the primary
node.
Secondary DNS

MAC Address Specifies the WAN MAC address of the primary node.

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LAN information
In this part, you can view LAN information of the primary node, as described in the following table.
Parameter description

Parameter Description

Specifies the LAN IP address of the primary node, which is also the IP address
IP Address
for logging in to the web UI of the primary node.

Subnet Mask Specifies the LAN subnet mask of the primary node.

MAC Address Specifies the LAN MAC address of the primary node.

Status Specifies the visibility of the Wi-Fi network.

Wi-Fi Name Specifies the Wi-Fi name of the respective Wi-Fi network.

Security Specifies the security mode of the respective Wi-Fi network.

Channel Specifies the channel that the respective Wi-Fi network works in.

Bandwidth Specifies the bandwidth of the respective Wi-Fi network.

MAC Address Specifies the MAC address of the respective Wi-Fi network.

IPv6 status

This part is only displayed when the IPv6 function is enabled. You can view the information of IPv6
connection, including connection type, IPv6 WAN address and IPv6 LAN address.

Parameter Description

Connection Type Specifies the IPv6 connection type of the primary node.

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Parameter Description

Specifies the WAN IPv6 address of the primary node.

IPv6 WAN Address After the IPv6 function is configured, the WAN port of the primary node obtains
a global unicast IPv6 address or a tunnel address.

Default IPv6 Gateway Specifies the default IPv6 gateway of IPv6 network.

Primary IPv6 DNS

Specify the primary and secondary DNS server addresses of IPv6 network.
Secondary IPv6 DNS

Specifies the LAN IPv6 address of the primary node.

IPv6 LAN Address After the IPv6 function is configured, the LAN port of the primary node obtains
a global unicast IPv6 address or a tunnel address, and a link local address.

2.8.2 Guest Wi-Fi

Overview
In this module, you can enable or disable the guest network function and change the Wi-Fi name
and password of the guest network.
A guest network can be set up with a shared bandwidth limit for visitors to access the internet, and
is isolated from the main network. It protects the security of the main network and ensures the
bandwidth of your main network.
To access the configuration page, log in to the web UI of the Mesh device and navigate to More >
Guest WiFi. This function is disabled by default. The following figure shows the Guest WiFi page
with the Guest WiFi function enabled.

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Parameter description

Parameter Description

Guest WiFi Used to enable or disable the guest network function.

2.4 GHz WiFi

Name Specify the Wi-Fi name of the Mesh system's guest network.
You can change the Wi-Fi names (SSIDs) as required. To distinguish the guest network
5 GHz WiFi from the main network, you are recommended to set different Wi-Fi network names.
Name

6 GHz WiFi 6 GHz WiFi Name is only available for MX21 Pro/EX21 Pro/Mesh21XEP.
Name

Specifies the password for the Mesh device's two guest networks. It is optional and can be
WiFi Password
left blank.

Specifies the validity period of the guest networks. The guest network function will be
Validity
disabled automatically out of the validity period.

Shared Allows you to specify the maximum upload and download speed for all clients connected
Bandwidth to the guest networks. By default, the bandwidth is Unlimited.

An example of configuring the guest network

Scenario: A group of friends are going to visit your home and stay for about 8 hours.

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Goal: Prevent the use of Wi-Fi network by guests from affecting the network speed of your
computer for work purposes.
Solution: You can configure the guest network function and let your guests use the guest
networks.

Assume that:
 MX15 Pro used
 Wi-Fi names for 2.4 GHz and 5 GHz networks: John_Doe and John_Doe_5G
 Wi-Fi password for 2.4 GHz and 5 GHz networks: Tenda+245
 Shared bandwidth for guests: 8 Mbps
To achieve such a goal:
Step 1 Log in to the web UI
Step 2 Choose More > Guest WiFi.
Step 3 Enable Guest WiFi.
Step 4 Set 2.4 GHz WiFi Name, which is John_Doe in this example.
Step 5 Set 5 GHz WiFi Name, which is John_Doe_5G in this example.
Step 6 Set WiFi Password, which is Tenda+245 in this example.
Step 7 Select a validity period from the Validity drop-down box, which is 8 hours in this example.
Step 8 Set the bandwidth in the Shared Bandwidth drop-down box, which is 8 Mbps in this
example.
Step 9 Click Save.

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During the 8 hours after the configuration, guests can connect their WiFi-enabled devices,
such as smartphones, to John_Doe or John_Doe_5G to access the internet and enjoy the
shared bandwidth of 8 Mbps.
---End

2.8.3 Working mode

You can select a working mode for the Mesh device on this page. The Mesh device can work in the
router mode and access point (AP) mode. Current Mode is displayed after the working mode
currently adopted by the Mesh device, as shown in the following figure. In this example, the
current working mode is router mode.

For users who need to specify the network connection mode, select the router mode. For users
who use an upstream router, select the AP mode.

Router mode
By default, all nodes work in the router mode. All functions are available in this mode. If you want
to switch from the router mode to AP mode, see AP mode.

To switch the working mode from the AP mode to router mode:

Step 1 Log in to the web UI.
Step 2 Choose More > Working Mode.
Step 3 Click Switch Mode.

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Step 4 Click OK.

Step 5 Wait until the devices are restarted.

Step 6 Log in to the web UI of the Mesh device again, and navigate to Network Status to check
whether the router mode is configured successfully as shown below.

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---End

AP mode
When you have a smart home gateway that only provides wired internet access, you can set the
Mesh device to work in AP mode to provide wireless coverage.

When the Mesh device is set to AP mode:

− Every physical port can be used as a LAN port.
− The LAN IP address of the Mesh device will be changed. Please log in to the web UI of the Mesh
device by visiting tendawifi.com.
− Functions, such as bandwidth control and port mapping will be unavailable. Refer to the web UI
for available functions.

To switch the working mode to AP mode:

If you have finished the quick setup wizard before, start a web browser and visit tendawifi.com on a
connected client, then start from Step 3.

Step 1 Log in to the web UI.

Step 2 Choose More > Working Mode.
Step 3 Click Switch Mode.

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Step 4 Click OK.

Step 5 Wait until the devices are restarted.

Step 6 Connect the upstream device, such as a gateway, to any port of the Mesh device.

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Any port Any port

Smart home gateway

Step 7 Log in to the web UI of the Mesh device again, and navigate to Network Status to check
whether the AP mode is configured successfully as shown below.

---End

If there is another network device with the same login domain name (tendawifi.com) as the Mesh
device, log in to the upstream router and find the IP address obtained by the Mesh device in the client
list. Then you can log in to the web UI of the Mesh device by visiting the IP address.

To access the internet, connect your computer to a physical port, or connect your smartphone to
the Wi-Fi network.

You can find the Wi-Fi name and password on the WiFi Settings page. If the network is not
encrypted, you can also set a Wi-Fi password on this page for security.

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If you cannot access the internet, try the following solutions:

− Ensure that the original router is connected to the internet successfully.
− Ensure that your WiFi-enabled clients are connected to the correct Wi-Fi network of the Mesh
device.
− If the computer connected to the Mesh device cannot access the internet, ensure that the
computer is configured to obtain an IP address and DNS server automatically.

2.8.4 IPv6

This function is only available in the router mode.

The Mesh device can access the IPv6 network of ISPs through three connection types. Choose the
connection type by referring to the following chart.

Scenario Connection Type

− The ISP does not provide any PPPoEv6 user name and password and
information about the IPv6 address. DHCPv6
− You have a router that can access the IPv6 network.

IPv6 service is included in the PPPoE user name and password. PPPoEv6

The ISP provides you with a set of information including IPv6 address, subnet mask,
Static IPv6 address
default gateway and DNS server.

Before configuring the IPv6 function, ensure that you are within the coverage of the IPv6 network and
already subscribe to the IPv6 internet service. Contact your ISP for any doubt about it.

DHCPv6
DHCPv6 enables the Mesh device to obtain an IPv6 address from the DHCPv6 server to access the
internet. It is applicable in the following scenarios:
− The ISP does not provide any PPPoEv6 user name and password and information
about the IPv6 address.
− You have a router that can access the IPv6 network.

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Smart home gateway

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > IPv6.
Step 3 Enable the IPv6 function.
Step 4 Set Internet Connection Type to DHCPv6.
Step 5 Click Save.

The following message is displayed, indicating that the settings are saved successfully.

---End
Verification:
You can ping an IPv6 website (240c::6666 for example) to check whether the Mesh device accesses
the IPv6 network successfully. The following steps are for your reference.
Step 1 On a computer connected to the Mesh device, press Windows + R to open the Run dialog
box.
Step 2 Type cmd and then click OK to open a regular Command Prompt.

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Step 3 Enter ping 240c::6666 and press Enter.
---End

As shown in the following figure, if the number of packets received is not 0, the Mesh device
accesses the IPv6 network successfully.

If the IPv6 network fails, try the following solutions:

− Ensure that clients connected to the Mesh device obtain their IPv6 address through
DHCP.
− Consult your ISP for help.

PPPoEv6
If your ISP provides you with the PPPoE user name and password with IPv6 service, you can choose
PPPoEv6 to access the internet.

Smart home gateway

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > IPv6.
Step 3 Enable the IPv6 function.
Step 4 Set Internet Connection Type to PPPoEv6.
Step 5 Set PPPoE Username and PPPoE Password provided by your ISP, and click Save.

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Parameter description

Parameter Description

PPPoE Username Specify the PPPoE user name and password provided by your ISP.

PPPoE Password
IPv4 and IPv6 services share the same PPPoE account.

The following message is displayed, indicating that the settings are saved successfully.

---End
Verification:
You can ping an IPv6 website (240c::6666 for example) to check whether the Mesh device accesses
the IPv6 network successfully. The following steps are for your reference.
Step 1 On a computer connected to the Mesh device, press Windows + R to open the Run dialog
box.
Step 2 Type cmd and then click OK to open a regular Command Prompt.
Step 3 Enter ping 240c::6666 and press Enter.
---End

As shown in the following figure, if the number of packets received is not 0, the Mesh device
accesses the IPv6 network successfully.

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If the IPv6 network fails, try the following solutions:

− Ensure that clients connected to the Mesh device obtain their IPv6 address through
DHCP.
− Consult your ISP for help.

Static IPv6 address

When your ISP provides you with information including IPv6 address, subnet mask, default
gateway and DNS server, you can choose this connection type to access the internet with IPv6.
Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > IPv6.
Step 3 Enable the IPv6 function.
Step 4 Set the Connection Type to Static IPv6 Address.
Step 5 Enter the required parameters under IPv6 WAN.
Step 6 Click Save.

Parameter description

Parameter Description

IPv6 Address Specify the fixed IPv6 address information provided by your ISP.

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Parameter Description

Default IPv6 Gateway

If your ISP only provides one DNS address, leave the secondary
Primary IPv6 DNS IPv6 DNS blank.

Secondary IPv6 DNS

The following message is displayed, indicating that the settings are saved successfully.

---End
Verification:
You can ping an IPv6 website (240c::6666 for example) to check whether the Mesh device accesses
the IPv6 network successfully. The following steps are for your reference.
Step 1 On a computer connected to the Mesh device, press Windows + R to open the Run dialog
box.
Step 2 Type cmd and then click OK to open a regular Command Prompt.
Step 3 Enter ping 240c::6666 and press Enter.
---End

As shown in the following figure, if the number of packets received is not 0, the Mesh device
accesses the IPv6 network successfully.

If the IPv6 network fails, try the following solutions:

− Ensure that you have entered the correct WAN IPv6 address.
− Ensure that clients connected to the Mesh device obtain their IPv6 address through
DHCP.
− Consult your ISP for help.

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2.8.5 Network diagnosis

This function is available only for some models. If it is not displayed on your web UI, it is unavailable for
the product that you purchased.

If the network fails or the internet lag is severe, you can choose More > Network Diagnosis to
troubleshoot the fault.
To perform troubleshooting:
Step 1 Log in to the web UI.
Step 2 Choose More > Network Diagnosis.
Step 3 Click Diagnose.

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Step 4 Check the diagnosis result and click Optimize to rectify the faults.

---End

2.8.6 TR069

This function is available only for some models. If it is not displayed on your web UI, it is unavailable for
the product that you purchased.

The CPE WAN Management Protocol (TR-069) allows an Auto-Configuration Server (ACS) from the
internet to perform auto-configuration, provision, collection, and diagnostics to the Mesh device.
This function is disabled by default, and you can enable it as required.

To access the configuration page, Log in to the web UI of the router and choose More > TR069.

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The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Used to enable or disable the Technical Report 069 (TR-069)

TR069
function.

URL Specifies the domain name of the ACS.

ACS Specifies the user name used to authenticate the Mesh device
ACS Username when the Mesh device connects to the ACS using the CPE WAN
management protocol.

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Parameter Description

Specifies the password used to authenticate the Mesh device

ACS Password when the Mesh device connects to the ACS using the CPE WAN
management protocol.

Periodic Used to enable/disable the Mesh device to periodically inform

Notification the ACS.

Notification Specifies the interval at which the Mesh device sends messages
Interval to inform the ACS.

Connection
Specifies the user name used to authenticate the ACS when it
Request
sends the connection request to the Mesh device.
Username

Connection Connection
Specifies the password used to authenticate the ACS when it
Request Request
sends the connection request to the Mesh device.
Password

Specifies the port used to receive the connection request sent by

Port
the ACS.

Used to enable or disable the Session Traversal Utilities for NAT

(STUN) function, which facilitates the communication between
STUN
the Mesh device and the public network when the router is
under a LAN.
STUN
Connection
STUN Server
Specifies the IP address of the STUN server.
Address

STUN Server Port Specifies the port of the STUN server.

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2.8.7 Smart power saving

WiFi schedule

This function is available only for some models. If it is not displayed on your web UI, it is unavailable for
the product that you purchased.

Overview
This WiFi Schedule function allows you to disable the Wi-Fi networks of the Mesh device at
specified periods. By default, this function is disabled.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Smart Power Saving > WiFi Schedule. The following figure displays the page when the WiFi
Schedule function is enabled.

To make the WiFi schedule work properly, ensure that the system time is synchronized with the
internet time. Refer to System time for configuration.

The following table describes the parameters displayed on this page.

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Parameter description

Parameter Description

WiFi Schedule Specifies whether to enable or disable the WiFi Schedule function.

Turn Off at Specifies the period during which the Wi-Fi networks are disabled.

Repeat Specifies the days on which the Wi-Fi networks are disabled during the specified period.

Set a WiFi schedule

Assume that you want to disable the Wi-Fi networks from 22:00 to 7:00 every day.

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > Smart Power Saving > WiFi Schedule.
Step 3 Enable WiFi Schedule.
Step 4 Set a period for the Wi-Fi networks to be disabled, which is 22:00 – 07:00 in this example.
Step 5 Set the days when the function works, which is Every Day in this example.
Step 6 Click Save.

---End

When the configuration is completed, the Wi-Fi networks will be disabled from 22:00 to 7:00 every
day.

LED indicator
You can turn off the LED indicators of all nodes as required to save power. By default, all the
indicators are turned on.

Turn on/off all indicators prevails to this operation.

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To configure the power saving mode:
Step 1 Log in to the web UI.
Step 2 Choose More > Smart Power Saving > LED Indicator.
Step 3 Set LED Indicator as required.
− To turn on all indicators, select Enable.

− To turn off all indicators all the time, select Disable.

− To turn off all indicators in a specific period, select Schedule Disable and set Turn Off
at to the required period.
Step 4 Click Save.

The following message is displayed, indicating that the settings are saved successfully.

---End

2.8.8 Advanced Wi-Fi settings

Channel & bandwidth
In this section, you are allowed to change the network mode, Wi-Fi channel, and Wi-Fi bandwidth
of 2.4 GHz and 5 GHz Wi-Fi networks.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > WiFi
Settings > Channel & Bandwidth.

To ensure the wireless performance, it is recommended to maintain the default settings on this page
without professional instructions.

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The following table describes the parameters displayed on this page.

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Parameter description

Parameter Description

Specifies various protocols used for wireless transmission.

The network modes vary with models. Refer to the product you purchased.
2.4 GHz Wi-Fi network supports the following modes:
− 802.11b/g/n: Indicates that devices compliant with the IEEE 802.11b or IEEE
802.11g protocol, and devices working at 2.4 GHz and compliant with the IEEE
802.11n can connect to the 2.4 GHz WiFi network of the Mesh device.
− 802.11b/g/n/ac: Indicates that devices compliant with the IEEE 802.11b or IEEE
802.11g protocol, and devices working at 2.4 GHz and compliant with the IEEE
802.11n or IEEE 802.11 ac protocol can connect to the 2.4 GHz WiFi network of
the Mesh device.
− 802.11b/g/n/ax: Indicates that devices compliant with the IEEE 802.11b or IEEE
802.11g protocol, and devices working at 2.4 GHz and compliant with the IEEE
802.11n or IEEE 802.11ax protocol can connect to the 2.4 GHz Wi-Fi network of
the Mesh device.
− 802.11b/g/n/ac/ax: Indicates that devices compliant with the IEEE 802.11b or
Network Mode
IEEE 802.11g protocol, and devices working at 2.4 GHz and compliant with the
IEEE 802.11n, IEEE 802.11ac or IEEE 802.11ax protocol can connect to the 2.4
GHz WiFi network of the Mesh device.
5 GHz WiFi network supports the following modes:
− 802.11a/n: Indicates that devices compliant with the IEEE 802.11a protocol, and
devices working at 5 GHz and compliant with the IEEE 802.11n can connect to
the Mesh device.
− 802.11a/n/ac: Indicates that devices compliant with the IEEE 802.11a or IEEE
802.11ac protocol, and devices working at 5 GHz and compliant with the IEEE
802.11n can connect to the Mesh device.
− 802.11a/n/ac/ax: Indicates that devices compliant with the IEEE 802.11a or IEEE
802.11ac protocol, and devices working at 5 GHz and compliant with the IEEE
802.11n or IEEE 802.11ax protocol can connect to the Mesh device.
6 GHz Wi-Fi network supports the 802.11ax mode.
− 802.11ax: Indicates that devices working at 6 GHz and compliant with the IEEE
802.11ax can connect to the router.

Specifies the channel in which the Wi-Fi network works.

By default, the wireless channel is Auto, which indicates that the Mesh device selects a
Channel channel for the Wi-Fi network automatically. You are recommended to choose a channel
with less interference for better wireless transmission efficiency. You can use a third-party
tool to scan the Wi-Fi signals nearby to understand the channel usage situations.

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Parameter Description

Specifies the bandwidth of the wireless channel of a Wi-Fi network. Please change the
default settings only when necessary.

The bandwidth varies with models. Refer to the product you purchased.
− 20MHz: Indicates that the channel bandwidth used by the Mesh device is 20
MHz.
− 40MHz: Indicates that the channel bandwidth used by the Mesh device is 40
MHz.
− 20/40MHz: Specifies that a Mesh device can switch its channel bandwidth
between 20 MHz and 40 MHz based on the ambient environment. This option is
Bandwidth
available only at 2.4 GHz.
− 80MHz: Indicates that the channel bandwidth used by the Mesh device is 80
MHz. This option is available at 5 GHz and 6 GHz.
− 160MHz: Indicates that the channel bandwidth used by the Mesh device is 160
MHz. This option is available at 5 GHz and 6 GHz.
− 20/40/80MHz: Specifies that a Mesh device can switch its channel bandwidth
among 20 MHz, 40 MHz and 80 MHz based on the ambient environment. This
option is available only at 5 GHz.
− 20/40/80/160MHz: Specifies that a Mesh device can switch its channel
bandwidth among 20 MHz, 40 MHz, 80 MHz and 160 MHz based on the ambient
environment. This option is available at 5 GHz and 6 GHz.

Specifies whether the Preferred Scanning Channel (PSC) function is enabled. When it is
enabled, the success rate and stability of Wi-Fi 6E wireless terminals connecting to the
router's 6 GHz network will be improved. It is enabled by default.
Enable PSC

This option is only available for MX21 Pro/EX21 Pro/Mesh21XEP.

WPS
The WPS function enables WiFi-enabled devices, such as smartphones, to connect to Wi-Fi
networks of the Mesh device without entering the password.

To access the configuration page, log in to the web UI of the Mesh device, and choose More > WiFi
Settings > WPS.

− This function only applies to WPS-enabled Wi-Fi devices. It is enabled by default and cannot be
disabled.
− Wi-Fi networks encrypted with WPA3 cannot be connected through WPS.
− The WPS negotiation times out in 120 seconds. The WPS button is disabled during WPS
negotiation.

To connect devices to the Wi-Fi network using the WPS function:

Step 1 Log in to the web UI.

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Step 2 Choose More > WiFi Settings > WPS.
Step 3 Click the WPS button in the line of the node to which the device is to be connected.

Step 4 Configure the WPS function on your WiFi-enabled devices within 2 minutes. Configuration
on various devices may differ (Example: HUAWEI P10).
1. Find WLAN settings on your phone.
2. Tap , and choose WLAN settings.

3. Choose WPS connection.

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Wait until the WPS negotiation completes. Now the phone is connected to the Wi-Fi
network.

---End

MESH button
You can use the MESH button to network your Tenda devices that support the Mesh function. On
this page, you can enable or disable the MESH button as required.

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− For information security, do not enable MESH Button when using the Mesh device in public
areas.
− With this function disabled, you cannot form a network by using the MESH button on the device.
However, you can use the Tenda WiFi App or web UI to add the device to a network.

To enable or disable the MESH button:

Step 1 Log in to the web UI.
Step 2 Choose More > WiFi Settings > MESH Button.
Step 3 Enable or disable MESH Button.

The following message is displayed, indicating that the setting is saved successfully.

---End

2.8.9 Network settings

LAN Settings
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Network Settings > LAN Settings.
Overview
On this page, you can:
− Change the LAN IP address and subnet mask of the Mesh device.
− Change the DHCP server parameters of the Mesh device.
− The DHCP server can automatically assign IP addresses, subnet masks, gateways and
other information to clients within the LAN. If you disable this function, you need to
manually configure the IP address information on the client to access the internet. Do
not disable the DHCP server function unless necessary.
− Configure the DNS information assigned to clients.
− Assign static IP addresses to LAN clients.

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The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Specifies the LAN IP address of the Mesh device, which is also the
LAN IP Address
management IP address for logging in to the web UI of the Mesh device.

Specifies the subnet mask of the LAN port, used to identify the IP address
Subnet Mask
range of the local area network.

Used to enable or disable the DHCP server. Once enabled, the DHCP server
automatically assigns internet parameters such as IP address, subnet mask,
DHCP Server
and gateway address to the terminal device. You are recommended to enable
this function.

Specifies the range of IP addresses that can be assigned to clients connected

Address Pool Range
to the Mesh device. The default range is 192.168.0.100 to 192.168.0.200.

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Parameter Description

Specifies the valid duration of the IP address that is assigned to a client.

When the lease time reaches half, the client will send a DHCP Request to the
DHCP server for renewal. If the renewal succeeds, the lease is renewed based
on the time of the renewal application. If the renewal fails, the renewal
Lease Time
process is repeated at 7/8 of the lease period. If it succeeds, the lease is
renewed based on the time of the renewal application. If it still fails, the client
needs to reapply for IP address information after the lease expires.
It is recommended to keep the default value.

Specifies whether to allocate another DNS address to the client. When it is

disabled, the LAN port IP address of the Mesh device is used as the DNS
address of the client. When it is enabled, Primary DNS must be set and
DNS Secondary DNS is optional.

This Mesh device has the DNS proxy function.

Specifies the primary DNS address allocated to the client by the Mesh device.

Primary DNS
Make sure that the primary DNS server is the IP address of the correct DNS
server or DNS proxy. Otherwise, you may fail to access the internet.

Specifies the secondary DNS server address of the Mesh device used to assign
Secondary DNS
to the clients. It is optional.

Device Name Specifies the name of the client.

IP Address Specifies the IP address reserved for the client.

Static IP MAC Address Specifies the MAC address of the client.

Reservation
List The available options include:

Operation : Used to edit a static IP address reservation rule.

: Used to delete a static IP address reservation rule.

Assign a static IP address to a LAN client:

Step 1 Log in to the web UI.
Step 2 Choose More > Network Settings > LAN Settings.
Step 3 Click Add in Static IP Reservation List.
Step 4 Set Select Device.
− You can directly select a client from the drop-down list box, which requires no further

settings on MAC Address and IP Address.

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− If you select Manual, you need to set Device Name, MAC Address, and IP Address
manually.

Step 5 Click OK.

The following message is displayed, indicating that the settings are saved successfully.

---End

VPN
A Virtual Private Network (VPN) is a private network built on a public network (usually the
internet). This private network exists only logically and has no actual physical lines. VPN technology
is widely used in corporate networks to share resources between corporate branches and
headquarters, while ensuring that these resources are not exposed to other users on the internet.
The typology of a VPN network is shown below.

PPTP server
This series of Mesh devices can function as a PPTP server and accept connections from PPTP
clients.

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To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Network Settings > VPN. This function is disabled by default. When it is enabled, the page is
shown as below.

The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Used to enable or disable the PPTP server.

PPTP Server When it is enabled, the Mesh device functions as a PPTP server, which
can accept the connections from PPTP clients.

Address Pool Specifies the IP address range within which the PPTP server can assign
PPTP Server Range to PPTP clients. It is recommended to keep the default settings.

Used to enable or disable 128-bit data encryption.

MPPE Encryption The encryption settings should be the same between the PPTP server
and PPTP clients. Otherwise, communication cannot be achieved
normally.

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Parameter Description

User Name
Specify the VPN user name and password, which the VPN user needs to
enter when making PPTP dial-ups (VPN connections).
Password

Connection Status Specifies the connection status of the VPN connection.

The available operations include:

PPTP
Account : Indicates that the PPTP user account is available. You can click it to
disable the account.

Operation : Indicates that the PPTP user account is unavailable. You can click it
to enable the account.

: Used to edit a PPTP user account.

: Used to delete a PPTP user account.

 Online PPTP users

When the PPTP server function is enabled, you can view the detailed information of VPN clients
that establish connections with the PPTP server.

To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Network Settings > VPN > PPTP Server.

The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Specifies the VPN user name, which the VPN user uses when making PPTP dial-ups (VPN
User Name
connection).

Specifies the IP address of the PPTP client.

Dial-In IP Address If the client is a Mesh device, it will be the IP address of the WAN port whose VPN
function is enabled.

Assigned IP
Specifies the IP address that the PPTP server assigns to the client.
Address

Uptime Specifies the online time since the VPN connection succeeds.

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 Enable internet users to access resources of the FTP server

Scenario: You have set up an FTP server within the LAN of the Mesh device.
Goal: Open the FTP server to internet users and enable them to access the resources of the FTP
server from the internet.

Solution: You can configure the PPTP server function to reach the goal. Assume that:
The user name and password that the PPTP server assigns to the client are both admin1.
The WAN IP address of Mesh device is 113.88.112.220.
The IP address of the FTP server is 192.168.0.136.
The FTP server port is 21.
The FTP login user name and password are both JohnDoe.

Ensure that the WAN IP address of Mesh device is public. This function may not work on a host with a
private IP address. Common IPv4 addresses are classified into class A, class B and class C. Private IP
addresses of class A range from 10.0.0.0 to 10.255.255.255. Private IP addresses of class B range from
172.16.0.0 to 172.31.255.255. Private IP addresses of class C range from 192.168.0.0 to
192.168.255.255.

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > Network Settings > VPN > PPTP Server.
Step 3 Enable PPTP Server.
Step 4 Enable MPPE Encryption, which means that the encryption digit remains the default value
“128”.
Step 5 Click Add. Set User Name and Password for the PPTP server, which are both admin1 in
this example. Then, click OK.

Step 6 Click Save.

The following message is displayed, indicating that the settings are saved successfully.

---End

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After completing the configuration, internet users can access the FTP server by following these
steps:
Step 1 Click the icon at the bottom right corner on the desktop of another computer with
internet access, and then click Network settings.

Step 2 Choose VPN on the left side, and click Add a VPN connection.

Step 3 Configure the VPN parameters.

1. Enter a connection name, such as VPN connection.
2. Enter the server address, which is 113.88.112.220 in this example.
3. Select a VPN type, which is Point to Point Tunneling Protocol (PPTP) in this
example.
4. Select a type of sign-in info, which is User name and password in this example.
5. Enter the user name and password, which are both admin1 in this example.
6. Click Save.

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Step 4 Find the VPN connection added, and click Connect.

Step 5 Click the icon on the desktop, and enter the address in the address bar to access the
FTP server, which is ftp://192.168.0.136:21 in this example.

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Step 6 Enter the user name and password for logging in to the FTP server, which are both
JohnDoe in this example, and click Log On.

---End
By performing the steps above, internet users can access the resources on the FTP server.

PPTP/L2TP client
This series of Mesh devices can function as PPTP/L2TP clients and connect to PPTP/L2TP servers.
The PPTP/L2TP client function is disabled by default. When it is enabled, the page is shown below.

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Parameter description

Parameter Description

PPTP/L2TP Client Used to enable or disable the PPTP/L2TP client function.

Specifies the client type that the Mesh device serves as, either PPTP or L2TP.
− PPTP: When the Mesh device is connecting to a PPTP server, select this
Client Type option.
− L2TP: When the Mesh device is connecting to an L2TP server, select this
option.

Specifies the IP address or domain name of the PPTP/L2TP server that the Mesh device
Server IP/Domain connects to. Generally, when a Mesh device serves as the PPTP/L2TP server at the peer
Name side, the domain name or IP address should be that of the WAN port whose PPTP/L2TP
server function is enabled.

User Name
Specify the user name and password that the PPTP/L2TP server assigns to the
PPTP/L2TP clients.
Password

Status Specifies the connection status of the VPN connection.

 Access VPN resources with the Mesh device

Scenario: You have subscribed to the PPTP VPN service when purchasing the broadband service
from your ISP.

Goal: Access the VPN resources of your ISP more safely.

Solution: You can configure the PPTP/L2TP client function to reach the goal. Assume that:
− The IP address of the PPTP server is 113.88.112.220.
− The user name and password assigned by the PPTP server are both admin1.
Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > Network Settings > VPN > PPTP/L2TP Client.
Step 3 Enable PPTP/L2TP Client.
Step 4 Choose PPTP for Client Type.
Step 5 Set Server IP/Domain Name, which is 113.88.112.220 in this example.
Step 6 Set User Name and Password, which are both admin1 in this example.
Step 7 Click Save.

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---End
When Connected is shown behind Status, you can access the VPN resources of your ISP.

IPTV
IPTV is the technology integrating internet, multimedia, telecommunication and many other
technologies to provide interactive services, including digital TV, for family users by internet
broadband lines.

You can set the multicast and set-top box (STB) functions here.
− Multicast: If you want to watch multicast videos from the WAN side of the Mesh
device on your computer, you can enable the multicast function of the Mesh device.
− STB: If the IPTV service is included in your broadband service, you can enjoy both
internet access through the Mesh device and rich IPTV contents with a set-top box
when it is enabled.
To access the configuration page, log in to the web UI of the Mesh device and choose More >
Network Settings > IPTV.
The IPTV function is disabled by default. When it is enabled, the page is shown below.

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The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Multicast Used to enable or disable the multicast function.

Used to enable or disable the IPTV function of the Mesh device.

STB When this function is enabled, the port LAN3/IPTV (MX6/EX6/MX12/EX12) or LAN
(MX3/EX3) can be used only as an IPTV port and be connected to an IPTV set-top box.

Specifies the VLAN ID of your IPTV service. It is required when STB is enabled.
− If your ISP does not provide any VLAN ID information when the IPTV service is
VLAN available, keep Default.
− If you have obtained the VLAN ID from your ISP when the IPTV service is available,
choose Custom VLAN and enter the VLAN value.

Specifies the IPTV port. It is required when STB is enabled.

Ethernet Port
Selection
This parameter is available only for MX15 Pro/EX15 Pro/Mesh15XP/MX21 Pro/EX21
Pro/Mesh21XEP.

Watch IPTV programs through the Mesh device

Scenario: The IPTV service is included in your broadband service. You have obtained the IPTV
account and password from your ISP, but no VLAN information.
Goal: Watch IPTV programs through the Mesh device.

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Solution: You can configure the IPTV function to reach the goal.

IPTV port

Configuration procedure:
Step 1 Set your Mesh device.
1. Log in to the web UI.
2. Choose More > Network Settings > IPTV.
3. Enable the STB function.
4. Select the IPTV port for Ethernet Port Selection.
Ethernet Port 2 is used as an example here.

This substep is required only for MX15 Pro/EX15 Pro/Mesh15XP/MX21 Pro/EX21 Pro/Mesh21XEP.

5. Click Save.

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6. Click OK.

Wait until the Mesh device is restarted.

Step 2 Configure the set-top box.

Use the IPTV user name and password to dial up on the set-top box.
---End
After completing the configuration, you can watch IPTV programs on your TV.
Watch multicast videos through the Mesh device
Scenario: You have the address of multicast videos.

Goal: You can watch multicast videos.

Solution: You can configure the multicast function to reach the goal.

Mesh device

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > Network Settings > IPTV.

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Step 3 Enable the Multicast function.
Step 4 Click Save.

---End
After completing the configuration, you can watch multicast videos on your terminal devices.

WAN parameters
When the Ethernet cable is intact and connected to the WAN port properly, but a prompt
indicating that no Ethernet cable is connected to the WAN port is still shown on the Internet
Settings page, you can try to change the Speed to 10 Mbps full duplex or 10 Mbps half duplex to
solve the problem. Otherwise, keep the default settings.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Network Settings > WAN Parameters.

The following table describes the parameters displayed on this page.

Parameter description

Speed Application

1000 M Indicates that the speed and duplex mode are determined through the negotiation
Auto-negotiation with the peer port.

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Speed Application

Indicates that the WAN port is working at the speed of 100 Mbps, and the port can
100 Mbps full duplex
receive and send data packets at the same time.

100 Mbps half Indicates that the WAN port is working at the speed of 100 Mbps, but the port can
duplex only receive or send data packets alternately.

Indicates that the WAN port is working at the speed of 10 Mbps, and the port can
10 Mbps full duplex
receive and send data packets at the same time.

Indicates that the WAN port is working at the speed of 10 Mbps, but the port can only
10 Mbps half duplex
receive or send data packets alternately.

2.8.10 Advanced
App remote management
The Mesh device can be managed remotely using the Tenda WiFi App. The app remote
management function is enabled by default. You can disable this function as required.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > APP Remote Management.

The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

APP Remote Used to enable or disable the app remote management function. It is enabled by
Management default.

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Parameter Description

ID Specifies the ID of the Mesh node, which is automatically allocated.

Cloud Account Specifies the account bound on your Tenda WiFi App.

MAC address filter

Overview
With this function, you can blacklist clients by MAC addresses to prohibit them from accessing the
internet through the Mesh device.

− If you blacklist a wired client, the client will fail to access the network, but it can still connect to
the Mesh device.
− If you blacklist a wireless device, the client will be kicked offline and cannot connect to the Mesh
device again.

To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > MAC Address Filter.

The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

MAC Address Filter Used to enable or disable the MAC address filter function.

Device Name Specifies the name of the blacklisted client.

Blacklist Device MAC Address Specifies the MAC address of the blacklisted client.

Operation : Used to remove a client from the blacklist.

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Only prohibit specified clients from accessing the internet
Scenario: As an important test is coming, you want to prohibit your kid's phone from accessing the
internet.

Goal: Only prohibit your kid's phone from accessing the internet.

Solution: You can configure the MAC address filter function to reach the goal.

Assume that:

Client MAC address Status

Your kid's phone 8C:EC:4B:B3:04:92 Connected

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > Advanced > MAC Address Filter.
Step 3 Enable MAC Address Filter.
Step 4 Click Add.

Step 5 Set Device Name. Enter MAC Address of the client, which is 8C:EC:4B:B3:04:92 in this
example.

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Step 6 Click OK.

The blacklisted client is displayed under Blacklist Device.

Step 7 Click Save.

The following message is displayed, indicating that the settings are saved successfully.

---End
After the configuration is completed, only your kid's phone is prohibited from accessing the
internet through the Mesh device.

Firewall
The firewall function helps the Mesh device detect and defend ICMP flood attacks, TCP flood
attacks and UDP flood attacks, and ignore Ping packets from the WAN port. It is recommended to
keep the default settings.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > Firewall.

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The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Used to enable or disable the ICMP flood attack defense.

ICMP Flood Attack The ICMP flood attack means that, to implement attacks on the target host, the
Defense attacker sends a large number of ICMP Echo messages to the target host, which
causes the target host to spend a lot of time and resources on processing ICMP
Echo messages, but cannot process normal requests or responses.

Used to enable or disable the TCP flood attack defense.

TCP Flood Attack The TCP flood attack means that, to implement attacks on the target host, the
Defense attacker quickly initiates a large number of TCP connection requests in a short
period, and then suspends in a semi-connected state, thereby occupying a large
number of server resources until the server denies any services.

Used to enable or disable the UDP flood attack defense.

UDP Flood Attack The UDP flood attack is implemented similarly with the ICMP flood attack, during
Defense which the attacker sends a large number of UDP packets to the target host, causing
the target host to be busy processing these UDP packets, but unable to process
normal packet requests or responses.

Used to enable or disable the Block Ping From WAN function.

Block Ping from WAN When it is enabled, the Mesh device automatically ignores the ping to its WAN from
hosts from the internet and prevents itself from being exposed, while preventing
external ping attacks.

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DMZ host
Overview
A DMZ host on a LAN is free from restrictions in communicating with the internet. It is useful for
getting better and smoother experiences in video conferences and online games. You can also set
the host of a server within the LAN as a DMZ host when in need of accessing the server from the
internet.

− A DMZ host is not protected by the firewall of the Mesh device. A hacker may leverage the DMZ
host to attack your LAN. Therefore, enable the DMZ function only when necessary.
− Hackers may leverage the DMZ host to attack the local network. Do not use the DMZ host
function randomly.
− Security software, antivirus software, and the built-in OS firewall of the computer may cause
DMZ function failures. Disable them when using the DMZ function. If the DMZ function is not
required, you are recommended to disable it and enable your firewall, security, and antivirus
software.

To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > DMZ Host.

The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

DMZ Host Used to enable or disable the DMZ host function.

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Parameter Description

DMZ Host IP Address Specifies the IP address of the host that is to be set as the DMZ host.

An example of enabling internet users to access LAN resources

Scenario: You have set up an FTP server within your LAN.

Goal: Open the FTP server to internet users and enable family members who are not at home to
access the resources of the FTP server from the internet.
Solution: You can configure the DMZ host function to reach the goal.
Assume that the information of the FTP server includes:
IP address: 192.168.0.136
MAC address: D4:61:DA:1B:CD:89
Service port: 21
WAN IP address of the Mesh device: 102.33.66.88

Ensure that the Mesh device obtains an IP address from the public network. This function may not
work on a host with an IP address of a private network or an intranet IP address assigned by ISPs that
starts with 100. Common IPv4 addresses are classified into class A, class B and class C. Private IP
addresses of class A range from 10.0.0.0 to 10.255.255.255. Private IP addresses of class B range from
172.16.0.0 to 172.31.255.255. Private IP addresses of class C range from 192.168.0.0 to
192.168.255.255.

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Set the server host as the DMZ host.
1. Choose More > Advanced > DMZ Host.

2. Enable DMZ Host.

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3. Enter the IP address of the host, which is 192.168.0.136 in this example.

4. Click Save.

Step 3 Assign a fixed IP address to the host where the server locates.
1. Choose More > Network Settings > LAN Settings.
2. Click Add.
3. Set Device Name for the server host, which is FTP server in this example.
4. Enter the MAC Address of the host of the server, which is D4:61:DA:1B:CD:89 in
this example.
5. Enter the reserved IP Address for the server host, which is 192.168.0.136 in this
example.
6. Click OK.
The client is displayed under Static IP Reservation List.

----End
When the configuration is complete, users from the internet can access the DMZ host by visiting
“Intranet service application layer protocol name://WAN IP address of the Mesh device”. If the
intranet service port number is not the default number, the visiting address should be: “Intranet
service application layer protocol name://WAN IP address of the Mesh device:Intranet service port
number”.

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In this example, the address is “ftp://102.33.66.88”. You can find the WAN IP address of the Mesh
device in WAN port information.

If the default intranet service port number is 80, change the service port number to an uncommon one
(1025–65535), such as 9999.

Enter the user name and password to access the resources on the FTP server.

If you want to access the server within a LAN using a domain name, refer to the solution DMZ +
DDNS.

After the configuration, if internet users still cannot access the FTP server, close the firewall, antivirus
software and security guards on the host of the FTP server and try again.

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Remote web management

Overview
Generally, the web UI of the Mesh device can only be accessed on clients that are connected to the
Mesh device by a LAN port or wirelessly. When you encounter a network fault, you can ask for
remote technical assistance after enabling the remote web management function, which improves
efficiency and reduces costs and efforts.

To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > Remote Web Management.
By default, this function is disabled. When this function is enabled, the page is shown as below.

The following table describes the information displayed on this page.

Parameter description

Parameter Description

Remote Web Used to enable or disable the remote web management function of the Mesh
Management device.

Specifies the IP address of the host which can access the web UI of the Mesh device
remotely.
− Any IP Address: Indicates that hosts with any IP address from the internet
can access the web UI of the Mesh device. It is not recommended for
Remote IP Address security.
− Specified IP Address: Only the host with the specified IP address can
access the web UI of the Mesh device remotely. If the host is under a
LAN, ensure that the IP address is the IP address of the gateway of the
host (a public IP address).

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Parameter Description

Specifies the port number of the Mesh device which is opened for remote
management. You can change it as required.

− The port numbers from 1 to 1024 have been occupied by familiar

Port services. It is strongly recommended to enter a port number from 1025 to
65535 to prevent conflict.
− Remote web management can be achieved by visiting “http://WAN IP
address of the Mesh device:Port number”. If the DDNS host function is
enabled, the web UI can also be accessed through “http://Domain name
of the Mesh device’s WAN port:Port number”.

An example of enabling Tenda technical support to access and manage the web UI
Scenario: You encounter a problem in configuring the Mesh device, and the Mesh device can
access the internet.
Goal: Ask the Tenda technical support to help you configure the Mesh device remotely.

Solution: You can configure the remote web management function to reach the goal.
Assume that:
IP address of Tenda technical support: 210.76.200.101
WAN port IP address of the Mesh device: 202.105.106.55

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Choose More > Advanced > Remote Web Management.

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Step 3 Enable Remote Web Management.
Step 4 Select Specified IP Address for Remote IP Address.
Step 5 Enter the IP address that is allowed to access the web UI remotely for Specified IP
Address, which is 210.76.200.101 in this example.
Step 6 Click Save.

The following message is displayed, indicating that the settings are saved successfully.

---End
When the configuration is complete, the Tenda technical support can access and manage the web
UI of the Mesh device by visiting “http://202.105.106.55:8888” on the computer.

Static routing
Overview
Routing is the act of choosing an optimal path to transfer data from a source address to a
destination address. A static route is a special route that is manually configured and has the
advantages of simplicity, efficiency, and reliability. Proper static routing can reduce routing
problems and overload of routing data flow, and improve the forwarding speed of data packets.

A static route is set by specifying the destination network, subnet mask, default gateway, and
interface. The destination network and subnet mask are used to determine a destination network
or host. After the static route is established, all data whose destination address is the destination
network of the static route are directly forwarded to the gateway address through the static route
interface.

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To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > Static Routing.

The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Specifies the IP address of the destination network.

If Destination Network and Subnet Mask are both 0.0.0.0, this is the default route.
Destination Network

When no route of packets can be found under Routing Table, the Mesh device will
forward the packets using the default route.

Subnet Mask Specifies the subnet mask of the destination network.

Specifies the ingress IP address of the next hop router after the data packet exits
from the interface of the Mesh device.
Gateway
0.0.0.0 indicates that the destination network is directly connected to the Mesh
device.

WAN Specifies the interface that the packet exits from.

The available options include:

Operation : Used to modify a static routing rule.

: Used to delete a static routing rule.

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An example of adding a static routing rule
Scenario: You have a Mesh device and another two routers. Router1 is connected to the internet
and its DHCP server is enabled. Router2 is connected to an intranet and its DHCP server is disabled.

Goal: You can access both the internet and intranet at the same time.

Solution: You can configure the static routing function to reach the goal.
Assume the LAN IP addresses of these devices are:
− Mesh device: 192.168.0.1
− Router1: 192.168.10.10
− Router2: 192.168.10.20
Information about the intranet:
− IP address: 172.16.105.0
− Subnet mask: 255.255.255.0

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Refer to Access the internet through a dynamic IP address to configure the internet access
for the Mesh device.

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Step 3 Add a static routing rule on the Mesh device.
1. Choose More > Advanced > Static Routing.

2. Click Add.

3. Enter the IP address of the destination network, which is 172.16.105.0 in this

example.
4. Enter the subnet mask of the destination network, which is 255.255.255.0 in this
example.
5. Enter the ingress IP address of the next hop router, which is 192.168.10.20 in this
example.
6. Click OK.

The new static routing rule is displayed under Routing Table.

---End
After completing the configuration, you can access both the internet and intranet through the
Mesh device at the same time.

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DDNS
Overview
DDNS normally interworks with the port mapping, DMZ host and remote web management, so
that internet users can be free from the influence of dynamic WAN IP address and access the
internal server or the Mesh device’s web UI with a fixed domain name.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > DDNS.

The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

DDNS Used to enable or disable the DDNS function.

ISP Specifies the DDNS service provider.

User Name
Specify the user name and password registered on a DDNS service provider's website for
logging in to the DDNS service.
Password

Specifies the domain name registered on the DDNS service provider’s website. If this
Domain Name
field is invisible after ISP is set, it is not required.

Connection Status Specifies the current connection status of the DDNS service.

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An example of enabling internet users to access LAN resources using a domain name
Scenario: You have set up an FTP server within your LAN.
Goal: Open the FTP server to internet users and enable family members who are not at home to
access the resources of the FTP server from the internet with a domain name.

Solution: You can configure the DDNS plus port mapping functions to reach the goal.
Assume that the information of the FTP server includes:
− IP address: 192.168.0.136
− MAC address of the host: D4:61:DA:1B:CD:89
− Service port: 21
− Information of the registered DDNS service:
− Service provider: oray.com
− User name: JohnDoe
− Password: JohnDoe123456
− Domain name: o2849z7222.zicp.vip

Ensure that the Mesh device obtains an IP address from the public network. This function may not
work on a host with an IP address of a private network or an intranet IP address assigned by ISPs that
start with 100. Common IPv4 addresses are classified into class A, class B and class C. Private IP
addresses of class A range from 10.0.0.0 to 10.255.255.255. Private IP addresses of class B range from
172.16.0.0-172.31.255.255. Private IP addresses of class C range from 192.168.0.0-192.168.255.255.

Configuration procedure:
Step 1 Log in to the web UI.
Step 2 Configure the DDNS function.
1. Choose More > Advanced > DDNS.

2. Enable DDNS.

3. Select a service provider for ISP, which is oray.com in this example.

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4. Enter the user name and password, which are JohnDoe and JohnDoe123456 in this
example.
5. Click Save.

Wait until Connected is displayed after Connection Status, which indicates that the
configuration is successful.
Step 3 Configure the port mapping function by following the steps in Port mapping.
---End
When completing the configuration, users from the internet can access the FTP server by visiting
“Intranet service application layer protocol name://Domain name”. If the WAN port number is not
the same as the default intranet service port number, the visiting address should be: “Intranet
service application layer protocol name://Domain name:WAN port number”. In this example, the
address is ftp://o2849z7222.zicp.vip.

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Enter the user name and password to access the resources on the FTP server.

After the configuration, if internet users still cannot access the FTP server, try the following methods:
− Ensure that the LAN port number configured in the port mapping function is the same as the
service port number set on the server.
− Close the firewall, antivirus software and security guards on the host of the FTP server and try
again.

UPnP
UPnP is short for Universal Plug and Play. This function enables the Mesh device to open port
automatically for UPnP-based programs. It is generally used for P2P programs, such as BitComet
and AnyChat, and helps increase the download speed.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > UPnP.

This function is enabled by default.

When any program that supports the UPnP function is launched, you can find the port conversion
information on this page when the program sends any requests.

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The following table describes the parameters displayed on this page.
Parameter description

Parameter Description

UPnP Used to enable or disable the UPnP function.

Remote Host Specifies the address of remote host to receive and send responses.

External Port Specifies the port set on the Mesh device to map to the outer.

Internal Host Specifies the address of inner host to receive and send responses.

Internal Port Specifies the host port which needs to be mapped.

Protocol Specifies the mapping protocol.

Port mapping
Overview
With this function, you can map an external port to an internal port, so that applications using the
internal port (such as a web server) are accessible from the internet.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
Advanced > Port Mapping.

The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Internal IP Address Specifies the IP address of the intranet server.

Internal Port Specifies the service port of the intranet server.

External Port Specifies the external port for the internal port to map with.

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Parameter Description

Protocol Specifies the mapping protocol.

The available options include:

Operation : Used to edit a port mapping rule.

: Used to delete a port mapping rule.

An example of configuring port mapping

Scenario: You want to share some large files with your friends who are not on your LAN. However,
it is not convenient to transfer such large files across the network.
Goal: Set up your own PC as an FTP server and let your friends access these files.

Solution: You can configure the port mapping function to reach the goal.

Assume that:
− IP address of the FTP server: 192.168.0.100
− User name and password of the FTP server: admin
− Port of the FTP server: 21
− IP address of the WAN port: 172.16.200.72
To achieve such a goal:
Step 1 Log in to the web UI.
Step 2 Choose More > Advanced > Port Mapping.
Step 3 Click Add.
Step 4 Select your computer for Select Device, 21 (FTP) for Internal Port, and TCP&UDP for
Protocol.

− You can directly select a client from the drop-down list box, which requires no further settings on
Internal IP Address.
− If you select Manual, you need to set Internal IP Address manually.

Step 5 Click OK.

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---End
Now your friends can access your files by visiting ftp:// 172.16.200.72 using their
computers with internet access.

2.8.11 System settings

Login password
To ensure network security, a login password is recommended. A login password consisting of
more types of characters, such as uppercase and lowercase letters, brings higher security.

To access the configuration page, log in to the web UI and choose More > System Settings > Login
Password.
− If you did not set a password before, you can set a login password on this page.
− If you have already set a login password, you can change the password on this page
and the original password is required.

The following table describes the parameters displayed on this page.

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Parameter description

Parameter Description

Old Password Specifies the original password that you set before.

New Password
Specify the new password that you want to set.
Confirm Password

If you forgot your password, see Forgot my password.

System time
You can change the time settings on this page. The time-based functions require an accurate
system time. The system time of the Mesh device can be synchronized with the internet or local
time. By default, it is synchronized with the internet.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
System Settings > System Time.

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The following table describes the parameters displayed on this page.
Parameter description

Parameter Description

System Time Specifies the current system time.

Sync Status Specifies whether the system is synced.

Specifies the sync mode of the system time.

− Sync with internet time: Indicates that the system time is synced with the
Sync Mode internet time. Time Zone must be set when this option is selected.
− Sync with local time: Indicates that the system time is automatically synced
with the local time on your host, and you do not need to select a time zone.

Required when Sync with internet time is selected for Sync Mode.
Time Zone
It specifies the time zone used for the system time. Select one option as required.

Displayed when Sync with local time is selected for Sync Mode.
Local Time
It specifies the local time set on your host.

Used to enable or disable the Daylight Saving Time (DST) function. It is disabled by
DST
default.

Required when DST is enabled.

Start 2021
It specifies the start time of DST.

Required when DST is enabled.

End 2021
It specifies the end time of DST.

Displayed when DST is enabled.

Status
It specifies whether the DST is used.

Firmware upgrade
With this function, you can upgrade the firmware of the Mesh device to obtain the latest functions
and more stable performance. The Mesh device supports one-click upgrade, online upgrade and
local upgrade.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
System Settings > Firmware Upgrade.

When the Mesh device is connected to the internet, it auto-detects whether there is a new
firmware version and displays the detected information on the page, as shown in the following
figure. You can choose whether to upgrade to the latest version.

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If auto-detection does not start, you can click Detect New Version to check for new versions.

One-click upgrade
To perform one-click upgrade on all nodes:
Step 1 Log in to the web UI.
Step 2 Choose More > System Settings > Firmware Upgrade.
Step 3 Click One-click Upgrade.
The upgrade automatically starts on all nodes. Wait until the upgrade completes. Then,
access the Firmware Upgrade page again and check whether the upgrade is successful
based on Current Firmware Version.

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Online upgrade
To perform online upgrade on a single node:
Step 1 Log in to the web UI.
Step 2 Choose More > System Settings > Firmware Upgrade.
Step 3 Click Online Upgrade in the line of the node to be upgraded.
Wait until the upgrade completes. Then, access the Firmware Upgrade page again and
check whether the upgrade is successful based on Current Firmware Version.
---End

For better performance of the new firmware of the Mesh device, you are recommended to reset the
Mesh device to factory settings and re-configure the Mesh device after the upgrade completes.

Local upgrade

To prevent the Mesh device from being damaged:

− Ensure that the firmware is applicable to the Mesh device.
− It is recommended to upgrade the firmware by connecting a LAN port to a computer and
performing the upgrade on the web UI.
− When you are upgrading the firmware, do not power off the Mesh device.

Step 1 Go to www.tendacn.com. Download applicable firmware of the Mesh device to your local
computer and unzip it.
Step 2 Log in to the web UI.
Step 3 Choose More > System Settings > Firmware Upgrade.
Step 4 Click Local Upgrade in the line of the node to be upgraded.
Step 5 Click Select File.

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Step 6 Target the firmware file downloaded previously (extension: bin), and click Open.
Step 7 Click Upgrade.
Wait until the upgrade completes. Then, access the Firmware Upgrade page again and
check whether the upgrade is successful based on Current Firmware Version.
---End

For better performance of the new firmware, you are recommended to reset the Mesh device to
factory settings and re-configure the Mesh device after the upgrade completes.

Backup & restore

In this module, you can back up the current configuration of the Mesh device to your computer.
You are recommended to back up the configuration after the settings of the Mesh device are
significantly changed, or the Mesh device works in a good condition.
If you forget your Wi-Fi password or fail to fix network connection problems with other solutions,
you can reset the Mesh device to factory settings on this page.
After you restore the Mesh device to factory settings or upgrade it, you can use this function to
restore the configuration that has been backed up.

To access the configuration page, log in to the web UI of the Mesh device, and choose More >
System Settings > Backup & Restore.

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Back up the configuration of the Mesh device

To back up the configuration of the Mesh device:
Step 1 Log in to the web UI.
Step 2 Choose More > System Settings > Backup & Restore.
Step 3 Click Backup.

A file named RouterCfm.cfg will be downloaded to your local host.

---End
Restore the previous configuration of the Mesh device
To restore the previous configuration of the Mesh device:
Step 1 Log in to the web UI.
Step 2 Choose More > System Settings > Backup & Restore.
Step 3 Click Restore.

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Step 4 Select the configuration file (suffixed with cfg) to be restored, and click Open.

Wait until the ongoing process finishes, and previous settings are restored to the Mesh
device.
---End
Reset a node

− Resetting clears all configurations and restores the Mesh device to factory settings. Please
operate with caution.
− Resetting the primary node clears all customized configurations on the primary node. You can
configure the network again after resetting. If the Mesh devices in the same kit are in the
networking range, automatic networking will be performed after you configure the node as the
primary node again.
− Resetting a secondary node clears all customized configurations on the secondary node. If the
secondary node is in the networking range of the primary node in the same kit, automatic
networking with the primary node will be performed after you reset the secondary node.

To reset a node:
Step 1 Log in to the web UI.
Step 2 Choose More > System Settings > Backup & Restore.
Step 3 Click Reset in the line of the node to be reset.

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Step 4 Click Reset in the displayed dialog box.

Wait until the reset completes.

---End

Auto system maintenance

Auto system maintenance enables you to restart the Mesh device regularly. It helps improve the
stability and service life of the Mesh device.
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
System Settings > Auto System Maintenance.

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The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Auto System
Used to enable or disable the auto system maintenance function.
Maintenance

Reboot at Specifies the time when the Mesh device reboots automatically every day.

Used to enable or disable the reboot delay function.

− Ticked: The function is enabled. When the time for rebooting approaches, if
Delay Reboot there is any user connected to the Mesh device and the traffic over the Mesh
device's WAN port exceeds 3 KB/s, the Mesh device will delay rebooting.
− Unticked: The function is disabled. The Mesh device reboots immediately when
the specified time for rebooting approaches.

System log
To access the configuration page, log in to the web UI of the Mesh device, and choose More >
System Settings > System Log.

This function logs all key events that occur after the Mesh device is started. If you encounter a
network fault, you can turn to system logs for fault rectification.
If necessary, you can also export the system logs to your computer by clicking Export to Local.

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Rebooting the Mesh device will clear all previous system logs.

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3 App operations
This chapter introduces the functions and operations available on the Tenda WiFi App (v3.5.14
used for example), including:
− App download and installation
− Registration and binding
− Quick setup
− Management type
− My WiFi
− Common settings
− System settings
− My profile

To download and install the Tenda WiFi App, see App download and installation.

More functions and operations are available on the web UI. For details, see Web UI operations
(computer) and Web UI operations (mobile client).

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3.1 App download and installation

Download the Tenda WiFi App onto your mobile device by scanning the QR code or by searching
for Tenda WiFi in Google Play or App Store. Then install the Tenda WiFi App.

Or

Tenda WiFi

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3.2 Registration and binding

3.2.1 Register a Tenda account
You can register a Tenda account and log in with it to manage the Mesh devices.

To log in to the Tenda WiFi App using a third-party account without registering a Tenda account, see
Log in to Tenda WiFi App.

Configuration procedure:
Step 1 Run the Tenda WiFi App, and tap in the upper-left corner.
Step 2 Tap Login.

Step 3 Tap Register in the upper-right corner.

Step 4 Enter an email address.
Step 5 Customize a password for your Tenda account.
Step 6 Tick By signing up, you agree to Privacy Notice.

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Step 7 Tap Register.

An activation email is sent to the email account you entered. Check the email and activate
the account as instructed in the email.
---End

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Registration completes.

You can tap Login in the upper-right corner to log in with the registered account.

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3.2.2 Log in to Tenda WiFi App

After you completed installation and setup using the Tenda WiFi App, a login prompt page appears.
You can authorize the Tenda WiFi App to use a third party account, including Google+, Facebook,
and Twitter, or a registered account to log in.

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You can also tap in the upper-left corner and tap Login. Then choose a login method as
required.

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3.2.3 Bind the administrator account

When an account is bound to the Mesh device, it becomes the administrator account of the Mesh
device.
Configuration procedure:
Step 1 Connect your smartphone to the Wi-Fi network of your Mesh device, and run the Tenda
WiFi App.
Step 2 Log in to the Tenda WiFi App, and your account is bound with the Mesh device.
---End

If the Mesh device is already bound with an account, it cannot be bound again with another account.
The administrator account can be used to authorize accounts. For details, see Account authorization.

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3.3 Quick setup

3.3.1 Connect your primary node to the internet
Before you start, download and install the Tenda WiFi App on your mobile device (smartphone or
tablet). A smartphone is used for illustration here.

Configuration procedure:
Step 1 Connect your primary node.
Step 2 Connect your smartphone to the Wi-Fi network of the primary node.

The default Wi-Fi name and password can be found on the bottom label of the device.

Step 3 Run the Tenda WiFi App.

Step 4 Tap Start Now.

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Step 5 Set required parameters (PPPoE is used for illustration here) and tap Next.

Tenda WiFi App will detect the connection type of WAN port of the Mesh device. If the WAN port is not
connected properly, follow the instructions on the App to complete the connection.

Step 6 Customize the WiFi Name and WiFi Password.

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− To use the same password for Wi-Fi access and web UI login, keep Set WiFi password to router
login password selected, which is the default setting.
− To use different passwords for Wi-Fi access and web UI login, deselect Set WiFi password to
router login password, and set WiFi Name and WiFi Password for Wi-Fi login and Login
Password for web UI login.

Step 7 Tap OK.

---End
After the quick setup, if you use the default Wi-Fi password, Android phones will connect to the
Wi-Fi network you set automatically, whereas iOS phones need to be connected to the Wi-Fi
network manually.
If you want to add any new node, go back to the App and add new nodes according to the
onscreen instructions.

3.3.2 Extend your network

Upon your first login, the following information is displayed to tell you how to extend the network
with secondary nodes in the same kit. To extend the network with other nodes, see Add a node.

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For detailed steps, see Extend your network in Web UI operations (computer).

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3.4 Management type

Mesh devices support local management and remote management with the Tenda WiFi App. You
can choose either of the management types as needed.

3.4.1 Local management

If your nodes are bound to a Tenda account, you can manage them only after logging in to the App
with the administrator account.

Local management indicates that you can use the Tenda WiFi App to manage your Mesh network
after connecting your smartphone to the Wi-Fi network of the Mesh device.
Configuration procedure:
Step 1 Connect your smartphone to the Wi-Fi network of your Mesh device.
Step 2 Run the Tenda WiFi App on the smartphone, and then you can use the App to manage
your Mesh network.
---End

3.4.2 Remote management

Remote management indicates that you can use the Tenda WiFi App to manage your Mesh
network anytime and anywhere without connecting to the WiFi network of the Mesh device.
Prerequisites:
− Your Mesh nodes are connected to the internet.
− You have logged in with the administrator account of the Mesh device.
Configuration procedure:
Step 1 Run the Tenda WiFi App on the smartphone.
Step 2 Tap in the upper-left corner.
Step 3 Log in with the administrator account of the Mesh device.
---End
Now, you can manage your Mesh network remotely.

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3.5 My WiFi
After completing the quick setup, the following page appears.

You can:
− View managed nodes
− View the internet status
− Add a node
− Manage nodes
− Manage connected clients

My profile WiFi name (shared

by all nodes)

Real-time Real-time
upload speed download speed

Node name

Total connected
devices
Advanced settings

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3.5.1 View managed nodes

Tap the WiFi name in the upper-right corner of the My WiFi page to enter the My devices page.
All nodes in a network share the same WiFi name.

WiFi
Name

Tap here to add

manageable Tenda
devices.

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3.5.2 View internet status

Tap the icon on the My WiFi page. Information such as connection status and other basic
internet connection parameters is displayed, as shown in the following figure.

Parameter description

Parameter Description

Connected/Disconnected Specifies the internet connection status.

Real-Time Speed Specifies the real-time upload and download speed in the unit of Mbps.

Specifies the internet connection type of the WAN port. PPPoE is used as an
Internet Connection Type
example here.

IP Address Specifies the WAN IP address of the primary node.

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Parameter Description

Subnet Mask Specifies the WAN subnet mask of the primary node.

Default Gateway Specifies the gateway IP address of the primary node.

Primary DNS
Specify the IP address of primary and secondary DNS servers of the primary
node.
Secondary DNS

IPv6 Internet Connection Specifies the IPv6 internet connection type of the primary node.
Type It is displayed only when the IPv6 function is enabled.

Specifies the IPv6 WAN address of the primary node.

IPv6 WAN Address
It is displayed only when the IPv6 function is enabled.

Specifies the IPv6 gateway address of the primary node.

Default IPv6 Gateway
It is displayed only when the IPv6 function is enabled.

Primary IPv6 DNS Specify the IPv6 address of primary and secondary DNS servers of the primary
node.
Secondary IPv6 DNS They are displayed only when the IPv6 function is enabled.

Specifies the IPv6 LAN address of the router.

IPv6 LAN Address
It is displayed only when the IPv6 function is enabled.

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3.5.3 Add a node

Tap the icon on the My WiFi page, and follow the instructions displayed.

If you cannot add a node by following the instructions, try the following two methods by tapping
Scanning networking or Wired networking shown in the following figure:

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◼ To scan a new node:

Step 1 Tap Scanning networking.

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Step 2 Select a node, and tap Add.

Step 3 Wait until the ongoing process is complete and tap Confirm.

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If the LED indicator of new node lights solid on and the new node is displayed in Network
Topology, the node is added successfully.
---End

◼ To perform wired networking:

Tap Wired networking and follow the instructions displayed.
If the LED indicator of new node lights solid on and the new node is displayed on the My WiFi page,
the node is added successfully.

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3.5.4 Manage nodes

Tap the or icon on the My WiFi page. The following figure shows the information of
an agent as an example.

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Tap to view online and offline

clients connected to the node

Tap to reboot/reset the node

or remove the secondary
node from your WiFi network

Tap to rename the

location of the node

Tap to turn on or off the

LED indicator of the node

Tap to learn more

about the node

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3.5.5 Manage connected clients

Tap X client(s) (X indicates the number of connected clients) on the My WiFi page.

Tap to blacklist clients and

remove blacklisted clients
from the blacklist

Filter the
displayed clients
according to the
connection type

Tap to see and delete

offline devices

Tap to see clients

connecting to the
guest network

Frequency band and time point that

the client connects

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Tap any connected clients and the following page appears.

Special Care is available only for the administrator account on some models. If it is not displayed in
your app, it is unavailable for the product that you purchased.

Tap to rename the client

Tap to receive notifications on your
smartphone when clients get online/offline
Tap to create a group or add the connected
client to a group for the parental control
function
Tap to set upload and download speed of
the client
Tap to check the details of the connected
client

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3.6 Common settings

You can change common internet settings or set up more parameters here.
Tap Settings to enter the page.

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3.6.1 Internet settings

Generally, you can complete the internet settings by following the quick setup wizard of the Tenda
WiFi App when you set the nodes for the first time. If your internet connection type or parameters
changed, you can set them here again to enable your nodes to access the internet. The nodes
support the following connection types:
− PPPoE: If this type is selected, you need to enter the PPPoE user name and password
provided by your ISP for internet access.
− Dynamic IP: If this type is selected, no parameter is required. The node obtains the
dynamic IP address and other related parameters automatically from your ISP.
− Static IP: If this type is selected, you need to enter the static IP address and other
related parameters provided by your ISP for internet access.

Context of use Information provided by the ISP Connection type

PPPoE user name and password PPPoE

Connect the node to a modem or Ethernet IP address, subnet mask, default

Static IP
jack using an Ethernet cable. gateway and DNS server address

/ Dynamic IP

The following three connection types are available only when you select Russia in Special ISP
Settings.
− Russia PPPoE: If this type is selected, you need to enter the PPPoE user name, PPPoE
password, service name, server name, MTU value, and IP address information (if any)
provided by your ISP for internet access.
− Russia PPTP: If this type is selected, you need to enter the IP address, user name and
password of the PPTP server, MTU value, and IP address information (if any) provided
by your ISP for internet access.
− Russia L2TP: If this type is selected, you need to enter the IP address, user name and
password of the L2TP server, MTU value, and IP address information (if any) provided
by your ISP for internet access.

Set up a PPPoE connection

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Internet Settings.
Step 2 Tap Internet Connection Type.
Step 3 Select PPPoE and tap Next.
Step 4 Enter the PPPoE user name and password provided by your ISP.

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If a service name and a server name are provided, tap Advanced to enter them in the
target fields.
Step 5 Tap Save.

Tap to select an internet

connection type

Tap to hide or show the

PPPoE password

See MTU for detailed

settings.

---End
Now you can access the internet.

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Set up a dynamic IP address connection

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Internet Settings.
Step 2 Tap Internet Connection Type.
Step 3 Select Dynamic IP and tap Next.
Step 4 Tap Save.

See MTU for detailed settings.

---End
Now you can access the internet.

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Set up a static IP address connection

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Internet Settings.
Step 2 Tap Internet Connection Type.
Step 3 Select Static IP and tap Next.
Step 4 Enter IP Address, Subnet Mask, Default Gateway and Primary DNS.
If a secondary DNS server is provided, enter it as well.
Step 5 Tap Save.

See MTU for detailed settings.

---End
Now you can access the internet.

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Set up dual access connection

In countries like Russia, the ISP may require you to set up dual access. One is for access to the
internet through PPPoE, PPTP or L2TP, and the other is for access to the “local” resources where
the ISP is located through DHCP or static IP address. If your ISP provides such connection
information, you can set up dual access to access the internet.

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Internet Settings.
Step 2 Tap Internet Connection Type and then Special ISP Settings.
Step 3 Select Russia and tap Next.

Step 4 Select an internet connection type, which is Russia PPTP in this example, and tap Next. Fill
in required parameters, and tap Save.

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---End
Now you can access the internet.

3.6.2 WiFi settings

In this module, you can change the settings of your WiFi network, such as the WiFi name and WiFi
password.

To change the WiFi name and WiFi password of your WiFi network:
Step 1 Run the Tenda WiFi App, and choose Settings > WiFi Settings.
Step 2 Customize the WiFi Name and WiFi Password.
Step 3 Tap Save.

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Tap to enable the Unify 2.4 GHz & 5

GHz function, which means that the
5 GHz WiFi name and password will
be synchronized with those of the
2.4 GHz.
Tap to select the encryption type

Tap to hide or show the WiFi password

Tap to set the Channel,

Network Mode and Bandwidth
of the 2.4 GHz WiFi and 5 GHz
WiFi

(MX15 Pro for example)

For MX21 Pro/EX21 Pro/Mesh21XEP:

− Unify 2.4 GHz & 5 GHz & 6 GHz is available. You can enable it to synchronize the Wi-Fi names
and passwords of the 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks.
− You can enable or disable the Wi-Fi networks by tapping WiFi Enable or 2.4 GHz WiFi, 5 GHz
WiFi and 6 GHz WiFi. WiFi Enable is displayed when Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5
GHz & 6 GHz is enabled. 2.4 GHz WiFi, 5 GHz WiFi or 6 GHz WiFi is displayed when Unify 2.4 GHz
& 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz is disabled.

---End
Now you can connect to the WiFi network using the new WiFi name and password.

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3.6.3 Guest network

The guest network function enables you to create a separate network for your guests to ensure the
security of the main network.

To configure the guest network:

Step 1 Run the Tenda WiFi App, and choose Settings > Guest Network.
Step 2 Enable the Guest Network function.
Step 3 Customize the WiFi names and password, select a Validity, and set a Shared Speed.
Step 4 Tap Save.

Tap to hide or show

the WiFi password

(MX15 Pro for example)

For MX21 Pro/EX21 Pro/Mesh21XEP, 6 GHz WiFi Name can be set.

---End
During the specified validity, your guests can connect their WiFi-enabled devices to the internet
using the customized WiFi name and password and enjoy the specified shared bandwidth.

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3.6.4 Bandwidth test

This function is available only for some models. If it is not displayed in your app, it is unavailable for the
product that you purchased.

The bandwidth test enables you to check the upload and download speeds and network delay
between clients and Mesh device and between Mesh device and the internet.

Perform bandwidth test

Step 1 Run the Tenda WiFi App, and choose Settings > Bandwidth Test.
Step 2 Tap Start. Wait until the test completes.

---End

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View and clear all bandwidth test results

Step 1 Run the Tenda WiFi App, and choose Settings > Bandwidth Test.
Step 2 Tap in the upper right corner to view all bandwidth test results.
Step 3 Tap in the upper right corner and then tap Clear to clear all bandwidth test results.

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---End

3.6.5 Parental control

The parental control function enables you to create an appropriate time session for internet access
for your family members.

Add a parental control rule

Step 1 Run the Tenda WiFi App, and choose Settings > Parental Control.
Step 2 Create a group.
1. Tap Add Group.

2. Specify a group name, which is Family in this example, and tap Next.

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3. Select target clients. Client1 is used as an example here.
4. Tap OK in the upper-right corner.

Step 3 Tap or to enable or disable the parental control rule.

indicates that the parental control is enabled.
indicates that the parental control is disabled.

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Step 4 Customize the period of internet inaccessibility for the group.
1. Tap the group. Family is used as an example here.

2. Tap Control Period.

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3. Enable the existing control period.

4. Touch the existing period to specify a Start Time, End Time, and the days on which the
rule takes effect. Then, tap Save. If you want to add multiple periods, tap Add control
period.

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Step 5 Customize the URL filter rule for the group.
1. Tap URL Filter.
2. Enable the URL Filter function.
3. Set Filter mode, and tap Add URL.
Only block access to listed URLs is used as an example here.

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4. Enter a website you want to block, which is facebook in this example.

Tap +Add URL to add other websites you want to block.

5. Tap Save.
---End

Delete a parental control rule

Step 1 Run the Tenda WiFi App, and choose Settings > Parental Control.
Step 2 Tap the parental control rule to be deleted.
Step 3 Tap Delete.

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---End

Now clients in the specified group cannot access the specified websites during the specified
periods.

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3.6.6 Blacklist

The blacklist function enables you to add a client into the blacklist or remove a client from the
blacklist. If you find any unknown client connects to your network and you want to block it from
accessing your network, you can blacklist it here. All clients connected to the network can be
blacklisted, except the local host.

Add a client to the blacklist

You can add the client into the blacklist to block the internet access.

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Blacklist.
Step 2 Tap Add to Blacklist or +, and choose Select Client or Manual, which is Select Client in
this example.
Step 3 Select a client that you want to add it into blacklist, then tap Add to Blacklist.

---End
Now the selected client cannot access the internet.

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Remove a client from the blacklist

After a client is added into the blacklist, the client cannot access the internet through the Mesh
device.

You can remove the client from the blacklist as required.

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Blacklist.
Step 2 Locate the client that you want to remove from the blacklist, then tap Remove, or tap
Remove All to remove all clients from the blacklist.

---End
After the setting completes, the client removed from the blacklist can access the network upon the
next connection.

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3.6.7 LED indicator

The LED indicator function enables you to turn on or off the LED indicators of the Mesh devices.
You can also set a schedule to turn off the LED indicators. By default, the LED indicators are turned
on.

Turn on/off all indicators

Step 1 Run the Tenda WiFi App, and choose Settings > LED indicator.
Step 2 Enable/Disable LED Indicator to turn on/off all indicators of Mesh devices.

---End

After the setting completes, the LED indicators of the Mesh devices will turn on/off.

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Set a schedule to turn off the LED indicators

Step 1 Run the Tenda WiFi App, and choose Settings > LED indicator.
Step 2 Enable Schedule Disable.
Step 3 Specify the Start Time and End Time, which are 02:03 and 07:00 in this example.
Step 4 Tap Save.

---End
After the setting completes, the LED indicators of the Mesh devices will turn off at 02:03 to 07:00.

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3.6.8 Experience monthly report

This function is available only for the administrator account for some models. If it is not displayed in
your app, it is unavailable for the product that you purchased.

The experience monthly report function enables you to check the performance of Mesh devices by
month, including running time, internet traffic, internet summit, bandwidth test results, traffic
rank and internet time rank.
To view experience monthly report:
Step 1 Run the Tenda WiFi App, and choose Settings > Experience Monthly Report.
Step 2 Tap the month in the upper right corner to select the month and tap Confirm.

---End

Now you can check the experience report of the selected month.

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3.6.9 Working mode

This Mesh device can operate in either router mode or access point (AP) mode. Current Mode is
displayed after the working mode currently adopted by the Mesh device. You can select a working
mode for your Mesh device based on your scenario. By default, the Mesh device works in router
mode.
For users who need to specify the network connection mode, select the router mode. For users
who use an upstream router, select the AP mode.

Router mode
By default, all nodes work in the router mode. All functions are available in this mode. If you want
to switch from the router mode to AP mode, see AP mode.

To switch to the router mode:

Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > Working Mode.
Step 2 Tap Switch Mode.
Step 3 Tap Confirm in the pop-up window.

---End
Now the Mesh device works in the router mode and all functions are available under this mode.

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AP mode
When you have a smart home gateway that only provides wired internet access, you can set the
Mesh device to work in AP mode to provide wireless coverage.

You can switch the working mode to AP mode here.

When the Mesh device is set to AP mode:

− Every physical port can be used as a LAN port.
− Functions, such as bandwidth control and port mapping will be unavailable. Refer to the web UI
for available functions.

To switch to the AP mode:

Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > Working Mode.
Step 2 Tap Switch Mode.
Step 3 Tap Confirm in the pop-up window.
Step 4 Use an Ethernet cable to connect the LAN port of your Mesh device to a LAN port of your
upstream router (the router has connected to the internet).

---End

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To access the internet, connect your computer to any Ethernet port of the Mesh device, or connect
your smartphone to the Wi-Fi network.
You can find the Wi-Fi name and password on the WiFi Settings page. If the network is not
encrypted, you can also set a Wi-Fi password on this page for security.

If you cannot access the internet, try the following solutions:

− Ensure that the upstream router is connected to the internet successfully.
− Ensure that your WiFi-enabled clients are connected to the correct Wi-Fi network of the Mesh
device.

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3.6.10 IPv6

This function is only available in the router mode.

This Mesh device supports IPv4 and IPv6 dual-stack protocols. In the IPv6 part, you can:
− Perform IPv6 WAN settings
− Change IPv6 LAN settings

IPv6 WAN settings

The Mesh device can access the IPv6 network of ISPs through three connection types. Choose the
connection type by referring to the following chart.

Scenario Connection Type

− The ISP does not provide any PPPoEv6 user name and password and
information about the IPv6 address. DHCPv6
− You have a router that can access the IPv6 network.

IPv6 service is included in the PPPoE user name and password. PPPoEv6

The ISP provides you with a set of information including IPv6 address, subnet mask,
Static IPv6 address
default gateway and DNS server.

Before configuring the IPv6 function, ensure that you are within the coverage of the IPv6 network and
already subscribe to the IPv6 internet service. Contact your ISP for any doubt about it.

DHCPv6
DHCPv6 enables the Mesh device to obtain an IPv6 address from the DHCPv6 server to access the
internet. It is applicable in the following scenarios:
− The ISP does not provide any PPPoEv6 user name and password and information
about the IPv6 address.
− You have a router that can access the IPv6 network.

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Smart home gateway

To access the internet through DHCPv6:

Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > IPv6.
Step 2 Enable the IPv6 function.
Step 3 Set the Internet Connection Type to DHCP or DHCPv6.
Step 4 Tap Save.

---End
Verification:
You can download a network diagnosis App (HE.NET Network Tools for example here) on your
wireless client and ping an IPv6 website (240c::6666 for example) to check whether the Mesh
device accesses the IPv6 network successfully. As shown in the following figure, if the number of
packets received is not 0, the Mesh device accesses the IPv6 network successfully.

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If the IPv6 network fails, try the following solutions:

- Ensure that devices connected to Mesh device obtain their IPv6 addresses through
DHCP.
- Consult your ISP for help.
PPPoEv6

Overview

If your ISP provides you with the PPPoE user name and password with IPv6 service, you can choose
PPPoEv6 to access the internet.

Run the Tenda WiFi App, and choose Settings > Advanced > IPv6. When the connection type is set
to PPPoEv6, the page is shown as below.

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They specify the PPPoE user name and

password provided by your ISP.

Access the internet through PPPoEv6

If the PPPoE account provided by your ISP includes IPv6 service, you can choose PPPoEv6 to access
the IPv6 service. The application scenario is shown as below.

Smart home gateway

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > IPv6.
Step 2 Enable the IPv6 function.
Step 3 Set the Internet Connection Type to PPPoEv6.
Step 4 Enter the PPPoE Username and PPPoE Password provided by your ISP.
Step 5 Tap Save.

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---End
Verification:
You can download a network diagnosis App (HE.NET Network Tools for example here) on your
wireless client and ping an IPv6 website (240c::6666 for example) to check whether the Mesh
device accesses the IPv6 network successfully. As shown in the following figure, if the number of
packets received is not 0, the Mesh device accesses the IPv6 network successfully.

If the IPv6 network fails, try the following solutions:

- Ensure that devices connected to Mesh device obtain their IPv6 addresses through
DHCP.
− Consult your ISP for help.

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Static IPv6 address

Overview

If your ISP provides you with information including IPv6 address, subnet mask, default gateway and
DNS server, you can choose this connection type to access the internet with IPv6.
Run the Tenda WiFi App, and choose Settings > Advanced > IPv6. When the connection type is set
to Static IPv6 Address, the page is shown as below.

They specify the fixed IP address information

provided by your ISP.

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Access the internet through static IPv6 address

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > IPv6.
Step 2 Enable the IPv6 function.
Step 3 Set Internet Connection Type to Static IPv6 Address.
Step 4 Enter the required parameters under IPv6 WAN Settings.
Step 5 Tap Save.

---End
Verification:
You can download a network diagnosis App (HE.NET Network Tools for example here) on your
wireless client and ping an IPv6 website (240c::6666 for example) to check whether the Mesh
device accesses the IPv6 network successfully. As shown in the following figure, if the number of
packets received is not 0, the Mesh device accesses the IPv6 network successfully.

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If the IPv6 network fails, try the following solutions:

- Ensure that you have entered the correct WAN IPv6 address.
- Ensure that devices connected to Mesh device obtain their IPv6 addresses through
DHCP.
- Consult your ISP for help.

3.6.11 LAN settings

The DHCP server of the Mesh device can assign IP address, subnet mask, default gateway and DNS
server address to clients within the LAN.
Generally, you are not required to change the settings for the DHCP server of the Mesh device,
unless an IP address conflict occurs. For example, if the WAN IP address obtained by the Mesh
device is at the same network segment as its LAN IP address, or the IP address of the client of the
Mesh device is 192.168.5.1.

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > LAN Settings.
Step 2 Select a LAN IP address for the Mesh device.
Step 3 Tap Save.

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---End
After the setting completes, clients within the LAN are assigned with IP addresses based on the
new LAN IP address of the Mesh device when they request new IP addresses.

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3.6.12 DHCP server

The Dynamic Host Configuration Protocol (DHCP) is an automatic configuration protocol used on IP
networks. If you enable the built-in DHCP server on this device, the TCP/IP protocol settings will be
automatically configured for all PCs in the LAN, including IP address, subnet mask, gateway, and
DNS.

To set up a DHCP server:

Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > DHCP Server.
Step 2 Enable DHCP Server.
Step 3 Specify the Start IP Address, End IP Address, and LAN IP address.
Step 4 Enable DNS as required and set Primary DNS and Secondary DNS (Optional).
Step 5 Tap Save.

---End
Now a DHCP server is established.

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3.6.13 Static IP reservation

Through the Static IP Reservation function, specified clients can always obtain the same IP address
when connecting to the Mesh device, ensuring that the port forwarding or port mapping, DDNS,
DMZ host and other functions are normal. This function takes effect only when the DHCP server
function of the Mesh device is enabled.

Assign static IP addresses to LAN clients

Scenario: You have set up an FTP server within your LAN.

Goal: Assign a fixed IP address to the host of the FTP server and prevent the failure of access to the
FTP server owing to the change of IP address.
Solution: You can configure the DHCP reservation function to reach the goal. Assume that:
− Fixed IP address for the server: 192.168.0.143
− MAC address of the FTP server host: C0:9A:D0:5B:28:70
Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > Static IP Reservation.
Step 2 Tap Add Rule.
Step 3 Select the device to which the rule applies, which is iPhone in this example.

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Step 4 Set up a port mapping rule.
IP Address: IP address reserved for the client, which is 192.168.0.143 in this example
Step 5 Tap Save.

---End
After the settings complete, the FTP server host always gets the same IP address when connecting
to the Mesh device.

Delete a static IP reservation rule

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > Static IP Reservation.
Step 2 Tap the rule to be deleted, and then tap Delete.

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---End

When “Saved successfully” is displayed, the static IP reservation rule is deleted successfully.

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3.6.14 DNS

Enable this function only when necessary.

If clients connected to the WiFi network cannot access the websites using the domain names
whereas the IP address works, a DNS resolution problem may exist. You can try changing the DNS
settings to solve the problem.
To change the DNS settings:
Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > DNS.
Step 2 Tap Obtain Type, and select Auto or Manual.
If you select Manual, enter the correct DNS IP address in Primary DNS. If you have
another DNS server IP address, enter it in Secondary DNS (Optional).
Step 3 Tap Save.

---End

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3.6.15 IPTV

IPTV is the technology integrating internet, multimedia, telecommunication and many other
technologies to provide interactive services, including digital TV, for family users by internet
broadband lines.
You can set the multicast and set-top box (STB) functions here.
− Multicast: If you want to watch multicast videos from the WAN side of the Mesh
device on your computer, you can enable the multicast function of the Mesh device.
− STB: If the IPTV service is included in your broadband service, you can enjoy both
internet access through the Mesh device and rich IPTV contents with a set-top box
when it is enabled.

Watch IPTV programs through the Mesh device

Scenario: The IPTV service is included in your broadband service. You have obtained the IPTV
account and password from your ISP, but no VLAN information.

Goal: Watch IPTV programs through the Mesh device.

Solution: You can configure the IPTV function to reach the goal.

IPTV port

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Configuration procedure:
Step 1 Set your Mesh device.
1. Run the Tenda WiFi App, and choose Settings > Advanced > IPTV.
2. Enable the STB function.
3. Set Ethernet Port Selection as required.

This substep is required only for some models, such as MX15 Pro/EX15 Pro/Mesh15XP/MX21 Pro/EX21
Pro/Mesh21XEP.

4. Tap Save.

Step 2 Configure the set-top box.

Use the IPTV user name and password to dial up on the set-top box.
---End
After the setting completes, you can watch IPTV programs on your TV.

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Watch multicast videos through the Mesh device

Scenario: You have the address of multicast videos.

Goal: You can watch multicast videos.

Solution: You can configure the multicast function to reach the goal.

Mesh device

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > IPTV.
Step 2 Enable the Multicast function.
Step 3 Tap Save.

---End
After the setting completes, you can watch multicast videos on your computer.

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3.6.16 MESH button

You can use the MESH button to network your Tenda devices that support the Mesh function. On
this page, you can enable or disable the MESH button as required.

− For information security, do not enable MESH Button when using the Mesh device in public
areas.
− With this function disabled, you cannot form a network by using the MESH button on the device.
However, you can use the Tenda WiFi App or web UI to add the device to a network.

The Mesh device supports three methods for mesh networking:

− Method 1: Press the MESH button for about 1 to 3 seconds. The LED indicator blinks
green fast, which indicates the device is searching for another device to form a
network. Within 2 minutes, press the Mesh button of another device for 1 to 3
seconds to negotiate with this device.
− Method 2: Run the Tenda WiFi App and manage the network, tap on My WiFi
page, and follow the on-screen instructions.
− Method 3: Log in to web UI of the node, click on Network Status page, and
follow the on-screen instructions.
To enable or disable the MESH button:
Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > MESH Button.
Step 2 Enable or disable the MESH Button function as required.

---End

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3.6.17 WPS

The WPS function enables WiFi-enabled devices, such as smartphones, to connect to Wi-Fi
networks of the Mesh device without entering the password.

− This function only applies to WPS-enabled Wi-Fi devices. It is enabled by default and cannot be
disabled.
− Wi-Fi networks encrypted with WPA3 cannot be connected through WPS.
− The WPS negotiation times out in 120 seconds. The WPS button is disabled during WPS
negotiation.

To connect a device to the Wi-Fi network using the WPS function:

Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > WPS.
Step 2 Tap the WPS button on the row where the target node resides.
Countdown starts when the WPS function is enabled.
Step 3 Enable the WPS function on the WPS-supported device within 2 minutes to start WPS
negotiation.

---End
Now the WPS-supported device is connected to the internet.

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3.6.18 Port mapping

The port mapping function enables you to access your LAN resources, such as resources on a web
server or an FTP server, through the internet.

− Before the configuration, ensure that the Mesh device obtains a public IP address. Otherwise,
this function will not work properly. Common IPv4 addresses are categorized into Class A, Class B
and Class C. Private IP addresses of Class A range from 10.0.0.0 to 10.255.255.255. Private IP
addresses of Class B range from 172.16.0.0 to 172.31.255.255. Private IP addresses of Class C
range from 192.168.0.0 to 192.168.255.255.
− ISPs may block unreported web services from being accessed with the default port number 80.
Therefore, when the default WAN port number is 80, please change it to an uncommon port
number (1025 to 65535), such as 9999.
− The internal port number can be different from the external port number.

An example of configuring the port mapping function:

Scenario: You have an FTP server within the LAN.

Goal: Open the FTP server to internet users and enable family members to access the resources of
the FTP server when they are not at home.
Solution: You can configure the port mapping function to reach the goal. Assume that:
− WAN IP address of the Mesh device: 202.105.11.22
− Service port of the FTP server: 21

Mesh device

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > Port Mapping.
Step 2 Tap Add Rule.

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Step 3 Select the device to which the rule applies, and tap Next.
Step 4 Set up a port mapping rule.
− Common Protocol and Port (Optional): Optional. The App presets some common

protocols and their port numbers, such as FTP and TELNET. You can select one as
required, and the Internal Port and External Port are automatically populated. FTP is
selected in this example.
− Internal Port: The service port of the server on the LAN, which is 21 in this example.
− External Port: The port opened for internet users, which is 21 in this example.
− Protocol: The protocol of the service. If you are not sure about it, you can select
TCP&UDP.
Step 5 Tap Save.

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---End
After the setting completes, internet users can visit “Protocol name://WAN port IP address of the
Mesh device” to access LAN resources on the FTP server. If the default internal port number is not
used, internet users need to visit “Protocol name://WAN port IP address of the Mesh device:
External port number” to access the resources on the FTP server.

The address in this example is ftp:// 202.105.11.22. You can find the WAN port IP address of the
Mesh device on the internet connection page.

If you cannot access the server after the setting completes, try the following solutions:
− Ensure that the WAN IP address of the Mesh device is a public IP address, and the internal port
number you entered is correct.
− Security software, antivirus software, and the built-in OS firewall of the server may cause port
mapping function failures. Disable them when using this function.
− Manually set an IP address for the server to avoid the service disconnection caused by the
dynamic IP address.

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3.6.19 UPnP
UPnP is short for Universal Plug and Play. This function enables the Mesh device to open port
automatically for UPnP-based programs. It is generally used for P2P programs, such as BitComet
and AnyChat, and helps increase the download speed.

This function is enabled by default.

To enable or disable the UPnP function:

Step 1 Run the Tenda WiFi App, and choose Settings > Advanced > UPnP.
Step 2 Enable or disable the UPnP function as required.

---End

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3.7 System settings

3.7.1 Login password

To ensure network security, a login password is recommended. A login password consisting of

more types of characters, such as uppercase letters and lowercase letters, brings higher security.
Run the Tenda WiFi App, and choose Settings > Login Password.

If you have already set a login password, you can change the password on this page and the old
password is required.

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3.7.2 Auto system maintenance

This function reboots the Mesh devices regularly to keep them in the best working condition. You
can set up the auto system maintenance function here:

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Auto System Maintenance.
Step 2 Enable Auto System Maintenance.
Step 3 Select a reboot time for Reboot at.
You are recommended to set a time when your network is idle. 02:00 is used as an
example.
Step 4 Select the days on which the rule takes effect.
Step 5 Enable or disable the Delay Reboot function as required.
Step 6 Tap Save.

If the devices are exchanging data and the traffic

is greater than 3 KB/s, the devices will not reboot
at the specified time even when the Delay
Reboot function is enabled. Within 2 hours after
the specified reboot time, the devices keep
detecting the traffic, and reboot once when the
traffic is lower than 3 KB/s for 0.5h. Otherwise,
the devices will reboot the next day at the
specified reboot time.

---End
Now the devices will automatically reboot at the specified time.

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3.7.3 Firmware upgrade

Tenda is dedicated to improving its products to let users enjoy better performance. Please update
the firmware when the App notifies that a new firmware version is available.

Do not remove the power supply of the Mesh devices during the upgrade.

Configuration procedure:
Step 1 Run the Tenda WiFi App, and choose Settings > Firmware Upgrade.
Step 2 Tap Detect New Version.
New appears if a new firmware version is detected.
Step 3 Tap One-click Upgrade to upgrade.

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---End
Wait until the upgrade completes. Then, access the Firmware Upgrade page again and check
whether the upgrade is successful based on Current Version.

3.7.4 Account authorization

This function is available only for the administrator account for some models. If it is not displayed in
your app, it is unavailable for the product that you purchased.

The Mesh device can be managed by multiple authorized accounts, which share the same
permissions with the administrator, except that they cannot authorize other accounts.

Authorize an account
Step 1 Run the Tenda WiFi App, and choose Settings > Account Authorization.
Step 2 Tap Add Account or + in the upper right corner.
Step 3 Enter an existing account and tap OK.

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---End

The added account will be displayed in the list, and the added account can be used to manage the
Mesh devices.

Delete an authorized account

Step 1 Run the Tenda WiFi App, and choose Settings > Account Authorization.
Step 2 Locate the account to be deleted, and tap after it.

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---End

The account will be removed from the list.

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3.8 My profile
Tap the icon in the upper-left corner of My WiFi page to enter the page.

Tap to set the notification preference

Tap to enable or disable Anonymous Analysis
and Log Report
Tap to see FAQ or give us your feedback
Tap to upgrade the App or learn about Tenda
Tap to clear the cache for better performance
Tap to log out of the current account

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4 Web UI operations
(mobile client)
This chapter introduces all functions and operations available on the web UI (mobile client),
including:
− Quick setup
− Login
− Router information
− Network overview
− Internet settings
− Wi-Fi settings
− Client management
− Parental control
− More

More functions and operations are available on the web UI (computer) and Tenda WiFi App. For
details, see Web UI operations (computer) and APP operations.

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4.1 Quick setup

4.1.1 Connect your primary node to the internet
A smartphone is used for illustration here.
Configuration procedure:
Step 1 Connect your primary node.
Step 2 Connect your smartphone to the Wi-Fi network of the primary node.

The default Wi-Fi name and password can be found on the bottom label of the device.

Step 3 Start a browser on your smartphone and enter tendawifi.com in the address bar to access
the web UI.

Step 4 Tap Start.

Step 5 Set required parameters (PPPoE is used for illustration here) and tap Next.

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The connection type of WAN port of the Mesh device will be detected automatically. If the WAN port is
not connected properly, follow the instructions on the page to complete the connection.

Step 6 Customize the WiFi Name and WiFi Password, and click Next.
NOVA_RAN9_A2 is used for example here.

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− To use the same password for Wi-Fi access and web UI login, keep Set WiFi password to router
login password selected, which is the default setting.
− To use different passwords for Wi-Fi access and web UI login, deselect Set WiFi password to
router login password, and set WiFi Name and WiFi Password for Wi-Fi login and Login
Password for web UI login.

Step 7 Tap Complete.

---End
After the quick setup, if you use the default Wi-Fi password, Android phones will connect to the
Wi-Fi network you set automatically, whereas iOS phones need to be connected to the Wi-Fi
network manually.
If you want to add any new node, tap Continue to add secondary nodes and add new nodes
according to the onscreen instructions.

4.1.2 Extend your network

To extend the network with other nodes, see Add a node.

For detailed steps, see Extend your network in Web UI operations (mobile client).

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4.2 Login

A smartphone is used for illustration here.

To log in to the web UI of mobile client, perform the following steps:

Step 1 Connect your smartphone to the Wi-Fi network of the primary node.

The default Wi-Fi name and password can be found on the bottom label of the device.

Step 2 Start a browser on your smartphone and enter tendawifi.com in the address bar to access
the web UI.

Step 3 Enter your password, and tap Login.

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− If this is your first login and internet access is not configured, go to Connect your primary node to
the internet.
− The password is the one that you specified in Connect your primary node to the internet. It is
case-sensitive. If you forgot the password, go to Forgot my password.

---End

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4.3 Router information

On this page, you can view the information of the primary node, including Basic information, WAN
port information, LAN information and Wi-Fi information.

To view the information of the primary node:

Step 1 Log in to the web UI (mobile client).
Step 2 Tap the Mesh device icon.

The following page is displayed.

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---End

Basic information
Tap Basic Info to view the basic information about the primary node, as described in the following
table.
Parameter description

Parameter Description

Product Model Specifies the model of the primary node.

System Time Specifies the current system time.

Runtime Specifies the network connection time of the primary node.

Firmware Version Specifies the firmware version of the primary node.

Hardware Version Specifies the hardware version of the primary node.

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WAN port information

This part is displayed only in the router mode.

Tap WAN Port Info to view WAN port information of the primary node, as described in the
following table.
Parameter description

Parameter Description

Internet Connection Status Specifies the internet connection status of the WAN port.

Specifies the internet connection type of the WAN port. PPPoE is used as an
Internet Connection Type
example here.

Connected time Specifies the internet connection time of the primary node.

IP Address Specifies the WAN IP address of the primary node.

Subnet Mask Specifies the WAN subnet mask of the primary node.

Default gateway Specifies the gateway IP address of the primary node.

Primary DNS
Specify the IP address of primary and secondary DNS servers of the primary
node.
Secondary DNS

MAC Address Specifies the WAN MAC address of the primary node.

LAN information
Tap LAN Info to view LAN information of the primary node, as described in the following table.
Parameter description

Parameter Description

Specifies the LAN IP address of the primary node, which is also the IP address
IP Address
for logging in to the web UI of the primary node.

Subnet Mask Specifies the LAN subnet mask of the primary node.

MAC Address Specifies the LAN MAC address of the primary node.

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Wi-Fi information
Tap Wi-Fi Info to view LAN information of the primary node, as described in the following table.
Parameter description

Parameter Description

Status Specifies the visibility of the Wi-Fi network.

Wi-Fi Name Specifies the Wi-Fi name of the respective Wi-Fi network.

Security Specifies the security mode of the respective Wi-Fi network.

Channel Specifies the channel that the respective Wi-Fi network works in.

Bandwidth Specifies the bandwidth of the respective Wi-Fi network.

MAC Address Specifies the MAC address of the respective Wi-Fi network.

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4.4 Network overview

4.4.1 Network status
To view the network status, log in to the web UI (mobile client). The following page is displayed.

No. Description

1 Displays the device model and Wi-Fi name.

2 Displays the real-time upload and download speed of the primary node.

Displays the internet connection status.

3 − Connected: The primary node is connected to the internet successfully.
− Disconnected: The primary node is disconnected from the internet.

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4.4.2 Network topology

To view the basic information of the network topology and perform quick operations:
Step 1 Log in to the web UI (mobile client).
Step 2 Tap Network Topology.

The following page is displayed.

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---End

Item Description

Controller
Form a network topology. For details, see Controller information and Agent
information.
Agent

Add Node Used to Add a node.

One-Click Optimization Used for One-click optimization.

One-click Reboot Used to Reboot all nodes.

LED Indicator Used to Turn on/off all indicators.

Controller information
To view the information about and perform quick operations on the controller (primary node) and
clients in the network:
Step 1 Log in to the web UI (mobile client).

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Step 2 Tap Network Topology and then Controller.

The following page is displayed.

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---End

Parameter/Button Description

Used to modify the node name.

IP Indicates the IP address of the primary node.

MAC Indicates the MAC address of the primary node.

Connection Quality Indicates the internet connection quality of the primary node.

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Parameter/Button Description

Indicates the status of the Ethernet ports of the primary node.

Currently, this parameter is only available for Mesh15XP, MX15 Pro, EX15 Pro,
Mesh21XEP, MX21 Pro and EX21 Pro.
Ethernet Port Status : Indicates that the port is connected and used as a WAN port.

: Indicates that the port is connected and used as a LAN port.

: Indicates that the port is connected and used as an IPTV port.

: Indicates that the port is not connected.

Online Device Shows the online clients that are connected to the primary node.

Shows the offline clients that are connected to the primary node before.

Offline Device A maximum of 30 offline clients can be displayed here. A client will be automatically
deleted from the list if it is offline for 3 days. A client is displayed under Offline
Device after it is disconnected from the network for 90 seconds (wired client)/60
seconds (wireless client).

Reboot Used to reboot the primary node.

Used to turn on/off the LED indicator of the primary node.

LED Indicator You can use this function to check which device you are operating. Turn on/off all
indicators prevails to this operation.

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Agent information
To view the information about and perform quick operations on the agents (secondary nodes) in
the network:
Step 1 Log in to the web UI (mobile client).
Step 2 Tap Network Topology and then the target agent.

The following page is displayed.

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---End

Parameter/Button Description

Used to modify the node name.

IP Indicates the IP address of the secondary node.

MAC Indicates the MAC address of the secondary node.

Connection Quality Indicates the connection signal strength with the primary node.

Online Device Shows the online clients that are connected to the secondary node.

Shows the offline clients that are connected to the secondary node before.

Offline Device A maximum of 30 offline clients can be displayed here. A client will be automatically
deleted from the list if it is offline for 3 days. A client is displayed under Offline Device
after it is disconnected from the network for 90 seconds (wired client)/60 seconds
(wireless client).

Used to remove the node. Removing a node will narrow the Wi-Fi coverage, and the
Delete Node removed node will no longer join the current network automatically. To add a
removed node again, go to Add a node.

Reboot Used to reboot the secondary node.

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Parameter/Button Description

Used to turn on/off the LED indicator of the secondary node.

LED Indicator You can use this function to check which device you are operating. Turn on/off all
indicators prevails to this operation.

Add a node

− The node to be added must support the EasyMesh or Xmesh protocol.

− The node to be added must be located within the signal coverage of the primary node.
− A maximum of nine nodes can be added to a Mesh network.

Step 1 Log in to the web UI (mobile client).

Step 2 Tap Network Topology and then Add Node.

Step 3 Follow the instructions displayed.

If the LED indicator of new node lights solid on and the new node is displayed in Network
Topology, the node is added successfully.
---End

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Delete a node

Removing a node will narrow the Wi-Fi coverage, and the removed node will no longer join the current
network automatically. To add a removed node again, go to Add a node.

Step 1 Log in to the web UI (mobile client).

Step 2 Tap Network Topology and then the target agent.
Agent_0800 is used as an example here.

Step 3 Tap Delete Node.

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Step 4 Tap OK.

The secondary node is removed successfully.

----End

One-click optimization
To optimize the Wi-Fi network with one click:
Step 1 Log in to the web UI (mobile client).
Step 2 Tap Network Topology and then One-Click Optimization.

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Step 3 Tap Optimization.

After you click Optimization, the Wi-Fi network is disabled and it takes some time for the
optimization process. Wait until the network is enabled again.
---End

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Reboot
Reboot all nodes
To reboot all nodes by one tap:
Step 1 Log in to the web UI (mobile client).
Step 2 Tap Network Topology and then One-click Reboot.

Step 3 Tap Reboot. Wait until all nodes are restarted.

---End

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Reboot a single node
Step 1 Log in to the web UI (mobile client).
Step 2 Tap Network Topology and then the target node.
Agent_0800 is used as an example here.

Step 3 Tap Reboot.

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Step 4 Tap Reboot. Wait until all nodes are restarted.

---End

Turn on/off LED indicators

Turn on/off all indicators

This operation prevails to LED indicator operations for each node and Smart power saving.

To turn on/off indicators of all nodes by one tap:

Step 1 Log in to the web UI (mobile client).

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Step 2 Tap Network Topology and then LED Indicator.

The indicators turn on/off immediately.

---End
Turn on/off LED indicator of a single node
Step 1 Log in to the web UI (mobile client).
Step 2 Tap Network Topology and then the target node.
Agent_0800 is used as an example here.

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Step 3 Tap LED Indicator.

The indicator turns on/off immediately.

---End

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4.5 Internet settings

By configuring the internet settings, you can achieve shared internet access (IPv4) for multiple
users within the LAN.

If you are configuring the Mesh device for the first time or after restoring it to factory settings,
refer to Connect your primary node to the internet to configure the internet access. After that, you
can change the internet settings by following the instructions in this chapter.

This section includes the following parts:

− Overview
− Access the internet with a PPPoE account
− Access the internet through a dynamic IP address
− Access the internet with a set of static IP address information
− Set up dual access connection

4.5.1 Overview

Parameters for internet access are provided by your ISP. Contact your ISP for any doubt.

To access the internet settings page, log in to the web UI (mobile client), and tap Internet Settings.

The following table describes the parameters displayed on this page.

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Parameter description

Parameter Description

Indicates the internet connection status.

− Connected: The internet connection is successful.
Network Status
− Other information (for example, No Ethernet cable is connected to the
WAN port): The internet connection failed. Perform troubleshooting
according to the tips displayed.

Uptime/Connected
Indicates the network connection time of the Mesh device.
time

ISP Type

Internet Connection
Type

PPPoE Username

PPPoE Password

IP Address

Subnet Mask

Default gateway

Primary DNS
See Parameter description in Connect your primary node to the internet.
Secondary DNS

Address Type/DHCP

DNS Settings

Server IP
Address/Domain
Name

User Name

Password

Area

Internet VLAN ID

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Parameter Description

IPTV VLAN ID

Server Name Displayed after you click Advanced if the connection type is PPPoE.
They specify the PPPoE server name and PPPoE service name of the broadband
service that you purchased.
Service Name If you obtain the service name and server name from your ISP when purchasing the
broadband service, you can change them on this page after completing the internet
settings. Otherwise, keep the default settings.

Displayed after you click Advanced.

It specifies the largest data packet transmitted by a network device. Do not change
the value unless:
− Your ISP or our technical support suggests you change it when you have
problems connecting to your ISP or other internet services.
− You use VPN and encounter serious performance problems.
− You used a program to optimize MTU for performance reasons, and now
you have connectivity or performance problems.

MTU
A wrong/improper MTU value may cause internet communication problems. For
example, you may be unable to access certain Websites, frames within Websites,
secure login pages, FTP or POP servers.
The MTU value range is as follows:
− When the internet connection type is PPPoE, the default value is 1480. Its
allowed range is 1280 to 1492.
− When the internet connection type is dynamic IP or static IP, the default
value is 1500. Its allowed range is 1280 to 1500.
− When the internet connection type is PPTP/L2TP, the default value is 1400.
Its allowed range is 1280 to 1460.

Used to clone and change the MAC address of the WAN port of primary node.
If the primary node cannot be connected to the internet after internet settings, the
reason may be that the ISP binds internet access information to a MAC address. At
this point, perform MAC address clone and try to surf the internet.
MAC Address Clone
− Default MAC: Keep the factory setting of MAC address.
− Clone Local Host MAC: Set the MAC address of the Mesh device to the same
as that of the device which is configuring the Mesh device.
− Custom: Manually set a MAC address.

Custom MAC Required when you select Custom for MAC Address Clone under Advanced. You can
Address enter the customized MAC address here.

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4.5.2 Access the internet with a PPPoE account

If the ISP provides you with the PPPoE user name and password, you can choose this connection
type to access the internet. The application scenario is shown below.

Modem (such as optical modem)

To access the internet with a PPPoE account:

Step 1 Log in to the web UI (mobile client), and tap Internet Settings.

Step 2 Set ISP Type.

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your
ISP. Blank VLAN ID indicates that the IPTV function is disabled.

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Step 3 Set Internet Connection Type to PPPoE.
Step 4 Enter the PPPoE Username and PPPoE Password provided by your ISP.
Step 5 Tap Connect.
Wait until the network status changes to Connected, then you can access the internet.

---End

If there is no response from the remote server, troubleshoot as prompted under Network Status on
the Internet Settings page.

4.5.3 Access the internet through a dynamic IP address

Generally, accessing the internet through a dynamic IP address is applicable in the following
situations:
− Your ISP does not provide the PPPoE user name and password, or any other
information including IP address, subnet mask, default gateway and DNS server.
− You already have a router with internet access and want to add another router.
The application scenario is shown below.

Smart home gateway

To access the internet through dynamic IP address:

Step 1 Log in to the web UI (mobile client), and tap Internet Settings.

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Step 2 Set ISP Type.

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your
ISP. Blank VLAN ID indicates that the IPTV function is disabled.

Step 3 Set Internet Connection Type to Dynamic IP.

Step 4 Tap Connect.
Wait until the network status changes to Connected, then you can access the internet.

---End

4.5.4 Access the internet with a set of static IP address

information
When your ISP provides you with information including IP address, subnet mask, default gateway
and DNS server, you can choose this connection type to access the internet.

To access the internet with a set of static IP address information:

Step 1 Log in to the web UI (mobile client), and tap Internet Settings.

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Step 2 Set ISP Type.

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your
ISP. Blank VLAN ID indicates that the IPTV function is disabled.

Step 3 Set Internet Connection Type to Static IP.

Step 4 Set IP Address, Subnet Mask, Default gateway and Primary DNS, and Secondary DNS
with the information provided by your ISP.
Step 5 Tap Connect.
Wait until the network status changes to Connected, then you can access the internet.

---End

4.5.5 Set up dual access connection

In countries like Russia, the ISP may require you to set up dual access. One is for access to the
internet through PPPoE, PPTP or L2TP, and the other is for access to the “local” resources where
the ISP is located through DHCP or static IP address. If your ISP provides such connection
information, you can set up dual access to access the internet.

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To set up dual access connection:
Step 1 Log in to the web UI (mobile client), and tap Internet Settings.

Step 2 Set ISP Type to Russia.

Step 3 Set Internet Connection Type, which is Russia PPTP in this example, and fill in required
parameters.
Step 4 Tap Connect.
Wait until the network status changes to Connected, then you can access the internet.

---End

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4.6 Wi-Fi settings

This section introduces basic Wi-Fi settings, including changing the Wi-Fi name, password and
encryption mode, and separating the 2.4 GHz and 5 GHz networking.

This section includes the following parts:

− Basic settings
− Separate the Wi-Fi networks
− Unify the Wi-Fi networks

4.6.1 Basic settings

To access the Wi-Fi settings page, log in to the web UI (mobile client), and tap WiFi Settings.

On this page, you can configure basic WiFi parameters, such as the WiFi name and password.

(MX15 Pro for example)

The following table describes the parameters displayed on this page.

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Parameter description

Parameter Description

Used to enable or disable the Unify 2.4 GHz & 5 GHz function.

Unify 2.4 GHz & 5 When this function is enabled, the 2.4 GHz and 5 GHz Wi-Fi networks share the same
GHz SSID and password. WiFi-enabled clients connected to it will use the frequency with
better connection quality. For details, see Separate the Wi-Fi networks and Unify the
Wi-Fi networks.

Used to enable or disable the Unify 2.4 GHz & 5 GHz & 6 GHz function. It is available
only for MX21 Pro/EX21 Pro/Mesh21XEP.
When this function is enabled, the 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks share the
same SSID and password. WiFi-enabled clients connected to it will use the frequency
Unify 2.4 GHz & 5 with better connection quality. For its operations, see Separate the Wi-Fi networks and
GHz & 6 GHz Unify the Wi-Fi networks for reference.

If any device that supports 2.4 GHz network only needs to connect to the Wi-Fi
network, do not enable this function.

WiFi Name Specifies the Wi-Fi network name (SSID) of the corresponding Wi-Fi network.

Specifies the encryption mode supported by the Mesh device, including:

− Not encrypted: Indicates that the Wi-Fi network is not encrypted and any
clients can access the network without a password. This option is not
recommended as it leads to low network security.
− WPA2-PSK (Recommended): The network is encrypted with WPA2-PSK/AES.
− WPA3-SAE/WPA2-PSK: The network is encrypted with both WPA3-SAE and
Encryption Mode WPA2-PSK, improving both security and compatibility. This option is only
available for some models. Refer to the product you purchased.

WPA3-SAE is the upgraded version of WPA2-PSK. If your WiFi-enabled client does not
support WPA3-SAE, or you get poor WiFi experience, it is recommended to use
WPA2-PSK (Recommended).

Specifies the password for connecting to the Wi-Fi network. You are strongly
recommended to set a Wi-Fi password for security.

WiFi Password
It is recommended to use the combination of numbers, uppercase letters, lowercase
letters and special symbols in the password to enhance the security of the Wi-Fi
network.

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Parameter Description

Specifies various protocols used for wireless transmission.

This parameter is available only for some models and the network modes vary with
models. Refer to the product you purchased.
2.4 GHz Wi-Fi network supports the 802.11b/g/n Mixed and 802.11b/g/n/ax Mixed
modes.
− 802.11b/g/n: Indicates that devices compliant with the IEEE 802.11b or IEEE
802.11g protocol, and devices working at 2.4 GHz and compliant with the IEEE
802.11n can connect to the 2.4 GHz WiFi network of the Mesh device.
− 802.11b/g/n/ax: Indicates that devices compliant with the IEEE 802.11b or
IEEE 802.11g protocol, and devices working at 2.4 GHz and compliant with the
Network Mode IEEE 802.11n or IEEE 802.11ax protocol can connect to the 2.4 GHz Wi-Fi
network of the Mesh device.
5 GHz WiFi network supports the 802.11a/n Mixed, 802.11a/n/ac Mixed and
802.11a/n/ac/ax Mixed modes.
− 802.11a/n: Indicates that devices compliant with the IEEE 802.11a protocol,
and devices working at 5 GHz and compliant with the IEEE 802.11n can
connect to the Mesh device.
− 802.11a/n/ac: Indicates that devices compliant with the IEEE 802.11a or IEEE
802.11ac protocol, and devices working at 5 GHz and compliant with the IEEE
802.11n can connect to the Mesh device.
− 802.11a/n/ac/ax: Indicates that devices compliant with the IEEE 802.11a or
IEEE 802.11ac protocol, and devices working at 5 GHz and compliant with the
IEEE 802.11n or IEEE 802.11ax protocol can connect to the Mesh device.

Specifies the channel in which the Wi-Fi network works. It is available only for some
models.
By default, the wireless channel is Auto, which indicates that the Mesh device selects a
Channel channel for the Wi-Fi network automatically. You are recommended to choose a
channel with less interference for better wireless transmission efficiency. You can use a
third-party tool to scan the Wi-Fi signals nearby to understand the channel usage
situations.

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Parameter Description

Specifies the bandwidth of the wireless channel of a Wi-Fi network. Please change the
default settings only when necessary.

This parameter is available only for some models and the bandwidth varies with models.
Refer to the product you purchased.
− 20MHz: Indicates that the channel bandwidth used by the Mesh device is 20
MHz.
− 40MHz: Indicates that the channel bandwidth used by the Mesh device is 40
MHz.
Bandwidth
− 20/40MHz: Specifies that a Mesh device can switch its channel bandwidth
between 20 MHz and 40 MHz based on the ambient environment. This option
is available only at 2.4 GHz.
− 80MHz: Indicates that the channel bandwidth used by the Mesh device is 80
MHz. This option is available only at 5 GHz.
− 160MHz: Indicates that the channel bandwidth used by the Mesh device is
160 MHz. This option is available only at 5 GHz.
− 20/40/80/160MHz: Specifies that a Mesh device can switch its channel
bandwidth among 20 MHz, 40 MHz, 80 MHz and 160 MHz based on the
ambient environment. This option is available only at 5 GHz.

4.6.2 Separate the Wi-Fi networks

The Mesh device supports 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks, which are unified and only
one Wi-Fi name is displayed by default.

The 6 GHz WiFi network is only supported by MX21 Pro/EX21 Pro/Mesh21XEP.

To separate the Wi-Fi names of the networks:

Step 1 Log in to the web UI (mobile client), and tap WiFi Settings.

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Step 2 Disable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required.

For MX21 Pro/EX21 Pro/Mesh21XEP:

− To separate the Wi-Fi names of the three networks, disable Unify 2.4 GHz & 5 GHz & 6 GHz.
− To separate only the 6 GHz Wi-Fi name, enable Unify 2.4 GHz & 5 GHz but disable Unify 2.4 GHz
& 5 GHz & 6 GHz.

Step 3 Set WiFi Name and WiFi Password of each WiFi network.
MX15 Pro is used for example here. In this example, the 2.4 GHz Wi-Fi network is named
NOVA_KF7R_A2, the 5 GHz Wi-Fi network is named NOVA_KF7R_A2_5G, and WPA2-PSK
(Recommended) is selected for Security.
Step 4 Tap Save in the upper right corner.
The following message is displayed, indicating that the settings are saved successfully.

---End
Now you can connect to the Wi-Fi networks using different Wi-Fi names and passwords.

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4.6.3 Unify the Wi-Fi networks

The Mesh device supports 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks. You can unify their Wi-Fi
names and passwords as required.

The 6 GHz WiFi network is only supported by MX21 Pro/EX21 Pro/Mesh21XEP.

Step 1 Log in to the web UI (mobile client), and tap WiFi Settings.

Step 2 Enable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required.

For MX21 Pro/EX21 Pro/Mesh21XEP:

− To unify the Wi-Fi names of the three networks, enable Unify 2.4 GHz & 5 GHz & 6 GHz.
− To unify only the 2.4 GHz and 5 GHz Wi-Fi name, enable Unify 2.4 GHz & 5 GHz but disable Unify
2.4 GHz & 5 GHz & 6 GHz.

Step 3 Set WiFi Name, Encryption Mode, and WiFi Password.

MX15 Pro is used for example here. In this example, the Wi-Fi network is named
NOVA_KF7R_A2 and WPA2-PSK (Recommended) is selected for Encryption Mode.
Step 4 Tap Save in the upper right corner.
The following message is displayed, indicating that the settings are saved successfully.

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---End

Now you can connect to the Wi-Fi networks using the same Wi-Fi name and password.

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4.7 Client management

This section describes how to manage your clients, including:
− View client information
− Change a client name
− Set speed limit
− Add a client to the blacklist
− Remove a client from the blacklist
− Delete an offline client

4.7.1 View client information

To view information of clients:
Step 1 Log in to the web UI (mobile client), and tap Client Management.

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− The information of all online clients connected to the main network is displayed by default. To
view clients connected to the guest network, offline clients and blacklisted clients, tap Guest
Device, Offline Device and Blacklist respectively.
− To view information of only the clients connected to the controller (primary node), select the
controller from the drop-down menu on the top. The controller name is Controller by default.
You can change it in Controller information.
− To view information of only clients connected to an agent, select the agent from the drop-down
list menu on the top. You can change the agent names in Agent information.

Step 2 Tap a client to view details. The client realtek is used as an example here.

---End

The following table describes the information displayed in Client Management.

Parameter/Button Description

Used to modify the client name.

IP Indicates the IP address of the client.

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Parameter/Button Description

MAC Indicates the MAC address of the client.

Upload/Download Indicates the real-time upload and download speeds.

Negotiation Speed Indicates the speed of negotiation.

Connected Router Indicates the node to which the client connects.

Used to set the maximum upload and download speeds for the client. For details,
Smart Speed Limit
see Set speed limit.

Used to blacklist the client or remove the client from the blacklist.

Internet Access

Once blacklisted, the client cannot access the internet through the Mesh system.

4.7.2 Change a client name

You can change the names of all clients connected to the network on the web UI. Here changing
the name of main network client is used as an example. The operations for changing other client
names are similar.

To change the name of a client:

Step 1 Log in to the web UI (mobile client), and tap Client Management.

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Step 2 Tap the target client and then tap in the upper right corner.
DESKTOP-RGGBS4D is used as an example here.
Step 3 Enter a new name and tap OK.

The new client name is saved.

---End

4.7.3 Set speed limit

If multiple clients connect to your Mesh network and you want to limit the upload and download
speed for a certain client, you can set speed limit here.
To set speed limit for a client:
Step 1 Log in to the web UI (mobile client), and tap Client Management.

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Step 2 Tap the target client and then tap Smart Speed Limit.
DESKTOP-RGGBS4D is used as an example here.
Step 3 Enable Smart Speed Limit. Set Upload and Download to the maximum upload and
download speeds as required. Then, tap Save.

---End

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4.7.4 Add a client to the blacklist

If you find any unknown client connects to your network and you want to block it from accessing
your network, you can blacklist it here. All clients connected to the network can be blacklisted,
except the local host. Here blacklisting a main network client is used as an example. The operations
for blacklisting other clients are similar.
To blacklist a client:
Step 1 Log in to the web UI (mobile client), and tap Client Management.

Step 2 Tap the target client and then disable Internet Access.
DESKTOP-RGGBS4D is used as an example here.

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Step 3 Tap OK.

The client is removed from the device list and displayed on the blacklist now.

− If you blacklist a wired client, the wired client will fail to access the network.
− If you blacklist a wireless client, the wireless client will be kicked offline and cannot connect to
the Mesh device again.
− The blacklist rule prevails when conflicting with the parent control rule.

---End

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4.7.5 Remove a client from the blacklist

If you blacklist a client by mistake, you can remove it from the blacklist.
To remove a client from the blacklist:
Step 1 Log in to the web UI (mobile client), and tap Client Management.

Step 2 Slide the menu bar to the right and tap Blacklist.
Step 3 Locate the target client, and tap Remove in the line of the client.
Step 4 Click OK.

The client is removed from the blacklist and displayed in Main Network Device, Guest
Device or Offline Device now. It can access the network upon the next connection.
---End

4.7.6 Delete an offline client

You can delete any offline client that is connected to the network before.

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To delete an offline client:
Step 1 Log in to the web UI (mobile client), and tap Client Management.

Step 2 Tap the offline client to be deleted, and then tap Delete Device.
MAC is used as an example here.

The client you selected is removed from the device list.

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− To delete all offline clients, select All on the Offline Device page and then tap Delete.
− The deleted clients can be displayed in the device list again upon its next network access.

---End

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4.8 Parental control

This function allows you to configure various parental control rules to control access to certain
websites or block certain clients from accessing the internet.

This section includes the following parts:

− Create a parental control rule
− Disable a parental control rule
− Delete a parental control rule

4.8.1 Create a parental control rule

Add a parental control rule

− The blacklist rule prevails when conflicting with the parent control rule.
− A maximum of 10 rules can be added.
− A maximum of 30 clients can be controlled.

To add a parental control rule:

Step 1 Log in to the web UI (mobile client), and tap Parental Control.

Step 2 Tap Enable Parental Control.

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Step 3 Set the parameters as required.

A maximum of 10 control periods and 10 URLs can be added.

Step 4 Tap Save in the upper right corner.

The parental control rule that you set is displayed on the Parental Control page.
---End
The following table describes the parameters under Add Parental Control Rule.
Parameter description

Parameter Description

Parental Control Used to enable or disable the parental control rule.

Group Name Specifies the name of the client group that the parental control rule applies to.

Add Device Specifies the clients that the parental control rule applies to.

Internet Time Specifies the period during which the parental rule takes effect.

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Parameter Description

Specifies whether the URL filter rule is applied.

− When it is enabled, Filter mode and URL must be set. The parental
URL Filter
control rule takes effect on specific websites.
− When it is disabled, the URL filter rule is not applied.

Required when URL Filter is enabled. Two modes are available here.
− Block access to URLs: The Selected clients are only blocked from
Filter mode accessing the specified websites.
− Allow access to URLs: The Selected clients can only access the specified
websites.

An example of adding parental control rules

Scenario: The final exam for your kid is approaching and you want to configure your kid's internet
access through the Mesh device.
Goal: Your kid cannot access such websites as Facebook, Twitter, YouTube and Instagram from 8:00
to 22:00 on weekends and cannot access the internet at all between 22:00 to 8:00 on weekends
using the computer at home.
Solution: You can configure a parental control rule to reach the goal.

To add such a rule:

Step 1 Log in to the web UI (mobile client), and tap Parental Control.

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Step 2 Tap Enable Parental Control, and enable Parental Control.
Step 3 Set Group Name, for example, Parental control rule 1.
Step 4 Tap Add Device. Then, select the target client, and tap Save in the upper right corner.

Step 5 Tap Internet Time. Then, specify the period during which the target websites are blocked,
which is 08:00 to 22:00 on weekends in this example, and enable the control period.

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Step 6 Tap URL Filter. Then, enable URL Filter and select Block access to URLs for Filter mode.
Step 7 Tap + to add the websites to be blocked one by one, which are Facebook, Twitter,
YouTube, and Instagram in this example.

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Step 8 Tap Save in the upper right corner.

The following page is displayed, and your kid can access any websites except for
Facebook, Twitter, YouTube and Instagram from 8:00 to 22:00 on weekends and cannot
access the internet at all between 22:00 to 8:00 on weekends.

---End

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4.8.2 Disable a parental control rule

By default, a parental control rule is enabled after you added it successfully, as shown in the
following figure. You can disable it as required.

To disable a parental control rule, log in to the web UI (mobile client), tap Parental Control, and tap
to disable the corresponding rule.

4.8.3 Delete a parental control rule

If you want to delete an unwanted parental control rule, perform the following steps:
Step 1 Log in to the web UI (mobile client), and tap Parental Control.
Step 2 Tap the target rule, and then tap Delete.

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---End

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4.9 More
4.9.1 Guest Wi-Fi
Overview
In this module, you can enable or disable the guest network function and change the Wi-Fi name
and password of the guest network.
A guest network can be set up with a shared bandwidth limit for visitors to access the internet, and
is isolated from the main network. It protects the security of the main network and ensures the
bandwidth of your main network.
To access the configuration page, log in to the web UI (mobile client) of the Mesh device and
navigate to More > Guest WiFi. This function is disabled by default. The following figure shows the
Guest WiFi page with the Guest WiFi function enabled.

Parameter description

Parameter Description

Guest WiFi Used to enable or disable the guest network function.

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Parameter Description

2.4 GHz WiFi

Name Specify the Wi-Fi name of the Mesh system's guest network.
You can change the Wi-Fi names (SSIDs) as required. To distinguish the guest network
5 GHz WiFi from the main network, you are recommended to set different Wi-Fi network names.
Name

6 GHz WiFi 6 GHz WiFi Name is only available for MX21 Pro/EX21 Pro/Mesh21XEP.
Name

Specifies the password for the Mesh device's two guest networks. It is optional and can be
WiFi Password
left blank.

Specifies the validity period of the guest networks. The guest network function will be
Validity
disabled automatically out of the validity period.

Shared Allows you to specify the maximum upload and download speed for all clients connected
Bandwidth to the guest networks. By default, the bandwidth is Unlimited.

An example of configuring the guest network

Scenario: A group of friends are going to visit your home and stay for about 8 hours.
Goal: Prevent the use of Wi-Fi network by guests from affecting the network speed of your
computer for work purposes.
Solution: You can configure the guest network function and let your guests use the guest
networks.

Assume that:
 MX15 Pro used
 Wi-Fi names for 2.4 GHz and 5 GHz networks: John_Doe and John_Doe_5G
 Wi-Fi password for 2.4 GHz and 5 GHz networks: Tenda+245
 Shared bandwidth for guests: 8 Mbps
To achieve such a goal:
Step 1 Log in to the web UI (mobile client), and navigate to More > Guest WiFi.
Step 2 Enable Guest WiFi.
Step 3 Set 2.4 GHz WiFi Name, which is John_Doe in this example.
Step 4 Set 5 GHz WiFi Name, which is John_Doe_5G in this example.
Step 5 Set WiFi Password, which is Tenda+245 in this example.
Step 6 Set Validity, which is 8 hours in this example.

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Step 7 Set Shared Bandwidth, which is 8 Mbps in this example.
Step 8 Tap Save.

During the 8 hours after the configuration, guests can connect their WiFi-enabled devices,
such as smartphones, to John_Doe or John_Doe_5G to access the internet and enjoy the
shared bandwidth of 8 Mbps.
---End

4.9.2 Smart power saving

You can turn off the LED indicators of all nodes as required to save power. By default, all the
indicators are turned on.

Turn on/off all indicators prevails to this operation.

To configure the power saving mode:

Step 1 Log in to the web UI (mobile client), and navigate to More > LED Indicator.
Step 2 Enable LED Indicator Management.
Step 3 Enable Disable Period. Then, tap the disable period to modify Start Time and End Time,
and tap Save in the upper right corner.

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“Saved successfully” is displayed, indicating that the settings are saved successfully.
---End

4.9.3 Login password

To ensure network security, a login password is recommended. A login password consisting of
more types of characters, such as uppercase and lowercase letters, brings higher security.
To access the configuration page, log in to the web UI (mobile client) and navigate to More > Login
Password.
− If you did not set a password before, you can set a login password on this page.
− If you have already set a login password, you can change the password on this page
and the original password is required.

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The following table describes the parameters displayed on this page.

Parameter description

Parameter Description

Old Password Specifies the original password that you set before.

New Password
Specify the new password that you want to set.
Confirm Password

If you forgot your password, see Forgot my password.

4.9.4 IPv6

This function is only available in the router mode.

The Mesh device can access the IPv6 network of ISPs through three connection types. Choose the
connection type by referring to the following chart.

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Scenario Connection Type

− The ISP does not provide any PPPoEv6 user name and password and
information about the IPv6 address. DHCPv6
− You have a router that can access the IPv6 network.

IPv6 service is included in the PPPoE user name and password. PPPoEv6

The ISP provides you with a set of information including IPv6 address, subnet mask,
Static IPv6 address
default gateway and DNS server.

Before configuring the IPv6 function, ensure that you are within the coverage of the IPv6 network and
already subscribe to the IPv6 internet service. Contact your ISP for any doubt about it.

DHCPv6
DHCPv6 enables the Mesh device to obtain an IPv6 address from the DHCPv6 server to access the
internet. It is applicable in the following scenarios:
− The ISP does not provide any PPPoEv6 user name and password and information
about the IPv6 address.
− You have a router that can access the IPv6 network.

Smart home gateway

Configuration procedure:
Step 1 Log in to the web UI (mobile client), and navigate to More > IPv6.
Step 2 Enable the IPv6 function.
Step 3 Set Internet Connection Type to DHCPv6.
Step 4 Tap Save.

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“Saved successfully” is displayed, indicating that the settings are saved successfully.
---End
Verification:
You can download a network diagnosis App (HE.NET Network Tools for example here) on your
wireless client and ping an IPv6 website (240c::6666 for example) to check whether the Mesh
device accesses the IPv6 network successfully. As shown in the following figure, if the number of
packets received is not 0, the Mesh device accesses the IPv6 network successfully.

If the IPv6 network fails, try the following solutions:

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− Ensure that devices connected to Mesh device obtain their IPv6 addresses through
DHCP.
− Consult your ISP for help.

PPPoEv6
If your ISP provides you with the PPPoE user name and password with IPv6 service, you can choose
PPPoEv6 to access the internet.

Smart home gateway

Configuration procedure:
Step 1 Log in to the web UI (mobile client), and navigate to More > IPv6.
Step 2 Enable the IPv6 function.
Step 3 Set Internet Connection Type to PPPoEv6.
Step 4 Set PPPoE Username and PPPoE Password provided by your ISP, and tap Save.

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Parameter description

Parameter Description

PPPoE Username Specify the PPPoE user name and password provided by your ISP.

PPPoE Password
IPv4 and IPv6 services share the same PPPoE account.

“Saved successfully” is displayed, indicating that the settings are saved successfully.
---End
Verification:
You can download a network diagnosis App (HE.NET Network Tools for example here) on your
wireless client and ping an IPv6 website (240c::6666 for example) to check whether the Mesh
device accesses the IPv6 network successfully. As shown in the following figure, if the number of
packets received is not 0, the Mesh device accesses the IPv6 network successfully.

If the IPv6 network fails, try the following solutions:

− Ensure that devices connected to Mesh device obtain their IPv6 addresses through
DHCP.
− Consult your ISP for help.

Static IPv6 address

When your ISP provides you with information including IPv6 address, subnet mask, default
gateway and DNS server, you can choose this connection type to access the internet with IPv6.

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Configuration procedure:
Step 1 Log in to the web UI (mobile client), and navigate to More > IPv6.
Step 2 Enable the IPv6 function.
Step 3 Set Internet Connection Type to Static IPv6 Address.
Step 4 Enter the required parameters.
Step 5 Tap Save.

Parameter description

Parameter Description

IPv6 Address
Specify the fixed IPv6 address information provided by your ISP.
Default IPv6 Gateway

Primary IPv6 DNS If your ISP only provides one DNS address, leave the secondary
IPv6 DNS blank.
Secondary IPv6 DNS

“Saved successfully” is displayed, indicating that the settings are saved successfully.
---End

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Verification:
You can download a network diagnosis App (HE.NET Network Tools for example here) on your
wireless client and ping an IPv6 website (240c::6666 for example) to check whether the Mesh
device accesses the IPv6 network successfully. As shown in the following figure, if the number of
packets received is not 0, the Mesh device accesses the IPv6 network successfully.

If the IPv6 network fails, try the following solutions:

- Ensure that you have entered the correct WAN IPv6 address.
- Ensure that devices connected to Mesh device obtain their IPv6 addresses through
DHCP.
- Consult your ISP for help.

4.9.5 Reset a node

− Resetting clears all configurations and restores the Mesh device to factory settings. Please
operate with caution.
− Resetting the primary node clears all customized configurations on the primary node. You can
configure the network again after resetting. If the Mesh devices in the same kit are in the
networking range, automatic networking will be performed after you configure the node as the
primary node again.
− Resetting a secondary node clears all customized configurations on the secondary node. If the
secondary node is in the networking range of the primary node in the same kit, automatic
networking with the primary node will be performed after you reset the secondary node.

To reset a node:
Step 1 Log in to the web UI (mobile client), and navigate to More > Reset.
Step 2 Tap Reset in the line of the node to be reset.

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To reset all the nodes, tap Restore to Factory Settings at the bottom.

Step 3 Tap OK. Wait until the reset completes.

---End

4.9.6 Reboot a node

Rebooting a node will disconnect all connections to the node. Please reboot the nodes when the
network is idle.

To reboot a node:
Step 1 Log in to the web UI (mobile client), and navigate to More > Reboot.

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Step 2 Tap Reboot in the line of the node to be reset.

To reboot all the nodes, tap One-click Reboot at the bottom.

Step 3 Tap Reboot. Wait until the rebooting process completes.

---End

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4.9.7 Firmware upgrade

For better performance of the new firmware of the Mesh device, you are recommended to reset the
Mesh device to factory settings and re-configure the Mesh device after the upgrade completes.

Upgrade a node
To perform online upgrade on a single node:
Step 1 Log in to the web UI (mobile client), and navigate to More > Firmware Upgrade.
Step 2 Tap Detect Upgrade for a node.
Controller is used for example.
Step 3 Tap Online Upgrade.

Wait until the upgrade completes. Then, access the Firmware Upgrade page again and
check whether the upgrade is successful based on Current Version.
---End

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Upgrade all nodes

Step 1 Log in to the web UI (mobile client), and navigate to More > Firmware Upgrade.
Step 2 Tap Check New Version.
New appears if a new firmware version is detected.
Step 3 Tap One-click Upgrade.

Wait until the upgrade completes. Then, access the Firmware Upgrade page again and
check whether the upgrade is successful based on Current Version.
---End

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5 FAQ
5.1 Failed to access the web UI
Use the following method to troubleshoot the fault, and then try again.
 If you are using a wireless device, such as a smartphone:
− Ensure that it is connected to the Wi-Fi network of the node.
− Ensure that the cellular network (mobile data) of the client is disabled.
− Use another smartphone or tablet to log in to the web UI.
 If you are using a wired device, such as a computer:
− Ensure that the Ethernet cable between your computer and the primary node is
connected properly.
− Ensure that your computer is set to Obtain an IP address automatically and Obtain
DNS server address automatically.
− Ensure that the login IP address (192.168.0.1 by default) you entered is correct.
− Clear cache of your browser, or use another browser.
− Use another computer to log in to the web UI.
− Hold down the reset button for about 8 seconds to restore the Mesh device to factory
settings.

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5.2 Internet detection failed upon the first setup

Use the following method to troubleshoot the fault, and then try again.
 Ensure that the Ethernet cable for internet connection is connected to the WAN port of the
Mesh device.
 Ensure that the Ethernet cable is not damaged and well-connected, and the modem is powered
on.
 If the problem persists, please contact your ISP.

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5.3 Failed to find or connect my wireless network

Use the following method to troubleshoot the fault.
 If you cannot find any wireless network:
− Check that the wireless function is enabled when you are using a laptop with a built-in
wireless adapter.
− Check that the wireless adapter is installed properly and enabled successfully.
 If you can find other wireless networks except yours, ensure that your device is in the Wi-Fi
network coverage range of your Mesh devices.

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5.4 Forgot my password

Use the following method to troubleshoot the fault.
 If you used the same password for Wi-Fi login and web UI login:
− If you used the default password and forgot it, find it on the bottom label.

(MX15 Pro for example)

− If you have changed the password, reset the primary node by holding down the reset
(RST/RESET) button with a needle-like item (such as a pin) for about 8 seconds, and
perform settings again.
 If you used different passwords for Wi-Fi login and web UI login:
− The default Wi-Fi password can be found on the bottom label. If you have changed the
password, log in to the web UI, and navigate to Wi-Fi settings to find the password.
− If you also forgot the web UI login password, reset the primary node by holding down
the reset button with a needle-like item (such as a pin) for about 8 seconds, and
perform settings again.

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Appendixes
A.1 Factory settings
Parameter Default value

IP address 192.168.0.1
Login
Password No login password by default

IP address 192.168.0.1
LAN
parameters
Subnet mask 255.255.255.0

DHCP server Enabled

Start IP address 192.168.0.100

DHCP server
End IP address 192.168.0.200

Preferred DNS server 192.168.0.1

Operating mode Router mode

Wi-Fi name
Wireless
See the label on the bottom of the Mesh device.
settings
Wi-Fi password

IPv6 Disabled

Unify 2.4 GHz & 5 GHz Enabled

Unify 2.4 GHz & 5 GHz & 6 GHz (MX21

Disabled
Pro/EX21 Pro/Mesh21XEP)

Guest Wi-Fi Disabled

MESH button Enabled

VPN Disabled

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Parameter Default value

IPTV Disabled

App remote management Enabled

MAC address filter Disabled

DMZ host Disabled

Remote web management Disabled

DDNS Disabled

UPnP Enabled

Time sync mode Sync with internet time

DST Disabled

Enabled
Auto system maintenance
Default reboot time: 02:00

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A.2 Acronyms and Abbreviations

Acronym or
Full Spelling
Abbreviation

ACS Auto-Configuration Server

AES Advanced Encryption Standard

AP Access point

CPE Customer Premises Equipment

DDNS Dynamic Domain Name System

DHCP Dynamic Host Configuration Protocol

DHCPv6 Dynamic Host Configuration Protocol for IPv6

DMZ Demilitarized zone

DNS Domain Name System

DSL Digital subscriber line

DST Daylight Saving Time

FCC Federal Communications Commission

FTP File Transfer Protocol

ICMP Internet Control Message Protocol

IEEE Institute of Electrical and Electronics Engineers

IP Internet Protocol

IPTV Internet Protocol television

IPv4 Internet Protocol version 4

IPv6 Internet Protocol version 6

ISP Internet service provider

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Acronym or
Full Spelling
Abbreviation

L2TP Layer 2 Tunneling Protocol

LAN Local area network

LED Light-emitting diode

MAC Medium access control

MPPE Microsoft Point-to-Point Encryption

MTU Maximum Transmission Unit

OS Operating system

PPPoE Point-to-Point Protocol over Ethernet

PPTP Point to Point Tunneling Protocol

RA Router Advertisement

SSID Service Set Identifier

STB Set-top box

STUN Session Traversal Utilities for NAT

TCP Transmission Control Protocol

TR-069 Technical Report 069

UDP User Datagram Protocol

UI User interface

UPnP Universal Plug and Play

URL Uniform Resource Locator

VLAN Virtual local area network

VPN Virtual private network

WAN Wide area network

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Acronym or
Full Spelling
Abbreviation

WLAN Wireless local area network

WPA2-PSK Wi-Fi Protected Access 2—Pre-Shared-Key

WPA3 Wi-Fi Protected Access 3

WPA3-SAE WPA3-Simultaneous Authentication of Equals

WPS Wi-Fi Protected Setup

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