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Changing Skill Sets of QA Professional

The skill set required of quality assurance professionals has changed significantly with the rise of digital technology. Traditionally, QA focused on tasks like data collection, analysis, testing and inspection, but digital tools now handle much of that work. Today's QA professional must have strong communication, problem-solving, and industry knowledge skills in order to utilize computer systems that control processes, analyze data, and identify patterns. To remain effective, QA professionals must continue learning about new digital interventions and adapting to this increasingly automated work environment.

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30 views

Changing Skill Sets of QA Professional

The skill set required of quality assurance professionals has changed significantly with the rise of digital technology. Traditionally, QA focused on tasks like data collection, analysis, testing and inspection, but digital tools now handle much of that work. Today's QA professional must have strong communication, problem-solving, and industry knowledge skills in order to utilize computer systems that control processes, analyze data, and identify patterns. To remain effective, QA professionals must continue learning about new digital interventions and adapting to this increasingly automated work environment.

Uploaded by

saeed.pd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Changing skill sets of QA professional:

QA professionals are responsible for Product and process quality in manufacturing / Processing
industries. Skill set required for this profession are unique.

Traditionally, quality assurance professional should have skills involving...

• Leadership
• Organisational and planning
• Communication
• Statistical analysis
• Problem solving
• Industry specific technical knowledge

Over the past few decades, Computers and quality management practices have evolved together
and supported each other.

This interdependence will continue in near future.

Digital intervention had helped quality functions in following

• Data collection reduction


• Data analysis and reporting
• Statistical analysis
• Process control
• Testing and inspection
• System design

Product quality and Process control were the main skill set for any QA professional a decade ago.
This got changed drastically by the intervention of Digital technology. Digital technology helped in
many ways to reduce work on data collection and analysis part. This also helped in improving the
quality of the product and maintaining quality by inspection become obsolete in many industries.

Digital technology helped in

• Increase in product quality by reducing process variations


• More uniform start up and shut down
• Increased productivity
• Safer operation for personal and equipment
• Less manpower
• Robust process control

Main skill was to convert information into knowledge, value added contents of human thought,
derived from perception and intelligent manipulation of information.

Today, this is done by mainframes / computers and as a quality assurance professional you need to
adapt to newer way of working.
Today’s QA professional is aided (surrounded) by following Digital interventions:

CAM- Computer
aided
manufacturing
CADD - Computer
CAE - Computer
aided drafting
aided Engineering
and design

MRP - Materials
TQM - Total
requirements
quality System
Planning

HRIS - Human
resource
QA Professional MRP2-
Manufacturing
Information
resorce planning
systems

CAPP - Computer
ERP - Enterprise
aided process
resource planning
planning

MES - CIM - Computer


Manufacturing integrated
Execution system manufacturing
MIS -
Management
Information
System

New age QA professionals need to take informed decisions with the help from computer output.
Everything can be processed through digitally and get the analysis part done. QA professionals need
to take decisions and monitor the process implemented after those decisions.
Three relevant skills required today are :

• Communications – This skill set will continue to exist till human beings are at work in any
organisation!!
• Problem solving – Customer complaint analysis and inhouse defect reductions. This skill set
will continue till you have complaints and inhouse defects!!
• Industry specific technical knowledge – This skill required for continual improvement of the
process. This skill set will help in continuing innovation of product or process at
organisations.

Apart from this, QA professional need to have edge in identifying the gaps or patterns in processes
and same need to be made part of process / add in program. These gaps or patterns may lead to
defect generation and special attention require from QA professionals on defect reductions.

Learning digital interventions and adapting to new way of working is the way forward.

Keep learning, keep adapting.

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