DATA SHEET

RUCKUS® ANALYTICS
Network analytics and assurance for RUCKUS enterprise networks

IT teams often lack the tools to ensure required network service levels in an
environment of ever-increasing user connectivity demands and network complexity.
Helpdesk tickets from user connectivity issues pile up while IT struggles to glean insight
from network data. When service issues affect user experience, IT often lacks a way to
identify root causes and define a course of action to fix the problem.

RUCKUS Analytics from CommScope is a cloud service for network analytics and
BENEFITS assurance. Powered by machine learning (ML) and artificial intelligence (AI), it helps you
get the most from your RUCKUS network. The service gives IT comprehensive visibility
• Provides comprehensive visibility into
into network operations. It accelerates troubleshooting and helps IT teams meet their
network operations
network service level agreements (SLAs).
• Accelerates network and client
troubleshooting The service identifies network assurance incidents, classifies them by severity, traces
root causes and makes specific recommendations for remediation. It automatically
• Identifies, prioritizes and recommends
monitors network health relative to configurable thresholds. Advanced client
remediation steps for service issues
troubleshooting and incident analytics give IT teams the power to address service
• Helps IT teams improve the user
issues for individual users and devices. RUCKUS Analytics works with your RUCKUS
experience
network to allow it to self-validate—without the need for overlay sensors. You can
• Works with your RUCKUS network to identify and address many service issues before they even affect users.
automatically validate service levels

The service also delivers robust reporting and informative dashboards. Create custom
dashboards and data visualizations with the Data Explorer tool—and flexibly explore
your network data warehouse with drag-and-drop ease.

RUCKUS Analytics aggregates raw data and automatically transforms it into deep
insight into network operations. This ML- and AI-powered analytics service frees
you from a wide variety of manual tasks associated with network assurance.

This detail from the main

dashboard shows a circle
packing chart. It provides a
graphical representation of
the network hierarchy, with
color coding that indicates
where network incidents have
occurred. You can easily zoom
in for a closer view by clicking
on an area of the chart.

© 2022 CommScope, Inc. All rights reserved.

 Customer premises RUCKUS Analytics

Compute Fast analytic Ensemble Data

SmartZone cluster queries ML visibility
cluster
Secure bi-directional
telemetry and control

Comprehensive network intelligence helps you deliver on Streaming telemetry with a modern data stack
network SLAs in support of users, devices and applications. for advanced analytics

RUCKUS Analytics automatically measures the impact of RUCKUS Analytics is designed for the unique data profile
SmartZone configuration changes on network performance. generated by network devices. On-premises controllers
You can observe the effects of each change on a portion of the securely connect to the cloud and stream lightweight health
network before rolling it out more broadly. This helps to avoid KPIs and telemetry. The high-performance data stack ingests
fully rolling out changes that might have an adverse effect on and processes the data to serve as the basis for queries,
network performance. reports and baseline metrics.

It scales to support the largest deployments—expanding Network health monitoring

capacity transparently to meet your requirements. RUCKUS The service automatically monitors network health, with an
Analytics supports two control and management architectures: overview tab that provides a high-level summary view. Select
SmartZone* for on-premises and private cloud/data center other health monitoring tabs to view metrics in specific health
deployments, and RUCKUS Cloud for cloud-managed categories: connection, performance and infrastructure.
deployments. Network health monitoring gives you instant visibility into
RUCKUS Analytics has an industry-unique combination of metrics like AP service uptime, time to connect, connection
attributes: success rate, client throughput and more. You define the
service levels you want to measure against. For example, you
• Automated data baselining and insights driven by ML and AI
might want to set the “time to connect” goal at five seconds—
• Health and SLA monitoring RUCKUS Analytics will tell you what percentage of the time
• Powerful, holistic troubleshooting the network meets that goal. The service lets you readily
demonstrate to others in your organization performance to
• Automatic classification of incident severity
SLAs.
• Service validation without the need for an on-site data
collector or overlay sensors Incident analytics powered by machine
learning and artificial intelligence
• Granular access to raw data with deep exploration and
custom dashboards RUCKUS Analytics enables machine-assisted proactive
• 12 months of storage with flexible data reporting networking for your RUCKUS deployment. It automatically
establishes a normal range of behavior for each network
element, without requiring any input from IT. Then it uses
machine learning to automatically identify service incidents
related to connectivity, performance and infrastructure that
affect user experience. It uses artificial intelligence to classify

* SmartZone 5.1.2 or higher is required.

2 RUCKUS ANALYTICS Network analytics and assurance for RUCKUS enterprise networks
service incidents by severity—so you can address the highest- Automatic service validation
priority issues first.
RUCKUS Analytics works with your RUCKUS network to
The system provides details for each incident, including: automatically validate service levels without the need for
overlay sensors. Access points act as virtual clients to identify
• Root cause and recommended action
possible service disruptions, often before they affect users. The
• Affected areas (client operating system types, access point system can perform a variety of tests, including:
models, firmware versions, WLANs and more) • WLAN, LAN and WAN connectivity
• Other impact details, including severity, client impact and • EAP, RADIUS, DHCP and DNS
duration
• Ping, traceroute and speed test (upload/download)
• List of impacted clients

• Presentation of the underlying data that drives the incident Melissa—your own AI-powered virtual network
assistant
RUCKUS Analytics dramatically reduces mean time to
RUCKUS Analytics includes a powerful AI-powered virtual
resolution for service incidents. It can eliminate some helpdesk
network assistant called Melissa. Combining an intuitive
tickets by letting you address issues before they affect users.
interface with advanced natural language processing, Melissa
By addressing the root cause for one incident, you can avoid
determines the administrator’s intent in posing a wide variety
other incidents that might arise from that cause. Service
of inquiries and delivers highly insightful responses. IT teams
providers can realize instant business value when level 1/2
save valuable time with ready access to information that helps
helpdesk personnel can remediate complex network problems
them manage network operations—without the need for any
using RUCKUS Analytics.
coding.

Powerful client troubleshooting

IT service management integration
With simple and flexible search and a holistic client
RUCKUS Analytics integrates closely with leading IT service
troubleshooting page, RUCKUS Analytics gives you a complete
management (ITSM) products from ServiceNow and Salesforce
picture of client experience for easy connectivity and user
to initiate helpdesk tickets automatically and let IT get a head
experience diagnostics, including:
start in resolving them. This ensures that, when a service issue
• Successful, slow and failed connections occurs, it is flagged for the helpdesk to address. Without such
a system in place many issues that affect user experience go
• Disconnect events
unreported.
• Roaming events and failed roams

• Connection quality (RSSI, MCS, client throughput) Prepackaged reports and dashboards
• Network incidents affecting users, with links to see incident A wide variety of standardized reports provides visibility into
details network performance, traffic patterns, application usage and
more. Summary views provide high-level information, and you
Client troubleshooting is a powerful tool that helps you can drill down to the level of individual network components
understand and address issues affecting specific clients on the and devices. Examples of standardized reports include:
network. • Network—traffic and client trends, top devices, top SSIDs,
traffic distribution and more

• Client—reports by OS and device manufacturer, top clients

by usage, client trends, session details and more

3 RUCKUS ANALYTICS Network analytics and assurance for RUCKUS enterprise networks
• Inventory—AP, switch and controller count, models, Cloud deployment for scalability and
firmware, status and more expandability
• Application—top apps and their usage trends, top app
As a hosted service, RUCKUS Analytics relieves you of the
groups and usage, top ports and more
burden of managing an in-house network analytics platform.
• Device-specific reports—complete visibility and usage Because the system stores data in the cloud, capacity is
reports for clients, APs and switches virtually limitless and expands instantly as your network
environment generates more data. You don’t have to worry
The service lets you download reports as raw data, a PDF file or about running out of capacity, forecasting disk utilization or
a CSV file. Forward the results to stakeholders inside or outside figuring out when to add resources. RUCKUS Analytics does
the organization. that for you transparently using containers and microservice
orchestration. The software does not require an on-site data
Data Explorer—custom dashboards, data collector. Cloud deployment enables the machine learning
visualizations and more algorithms embedded in RUCKUS Analytics to provide
maximum insight.
The RUCKUS Analytics Data Explorer tool lets you create
custom dashboards to dissect and analyze data from your
Customers can designate a third party—such as a RUCKUS
network ecosystem. Drag-and-drop dashboard creation makes
networking solution provider—to administer their account.
it easy to design views tailored to your needs. You can easily
Managed service providers (MSPs) can manage multiple end-
position and reposition dashboard tiles, edit tiles at will and
customer RUCKUS Analytics accounts from within their own
toggle between different views.
account.

Analyze and filter data by dozens of dimensions—including

time, device type, traffic type, application, AP group, controller,
access point, band, SSID and more. Use multiple visualization
methods to view your data, including pivot tables, line charts,
bar charts, sunbursts, Sankey diagrams, stacked charts
and heat maps. Data Explorer puts your full network data
warehouse at your fingertips so you can answer any number of
network questions.

4 RUCKUS ANALYTICS Network analytics and assurance for RUCKUS enterprise networks
Health Monitoring | RUCKUS Analytics automatically monitors network health across a variety of metrics in three
areas: connection, performance and infrastructure.

Incident Analytics | RUCKUS Analytics provides a root cause analysis of each service incident with specific
recommendations for how to resolve the issue.

5 RUCKUS ANALYTICS Network analytics and assurance for RUCKUS enterprise networks
Advanced Client Troubleshooting | Lets you investigate and resolve issues that have impacted a specific client on the network.

Data Explorer | The Data Explorer tool in RUCKUS Analytics lets you create custom dashboards with drag-and-drop ease.

6 RUCKUS ANALYTICS Network analytics and assurance for RUCKUS enterprise networks
Service Validation | RUCKUS Analytics works with your RUCKUS network to allow the network to automatically validate
network service levels.

Reporting | RUCKUS Analytics includes a wide variety of pre-packaged reports. This report shows metrics related to the
RUCKUS switches in the network.

7 RUCKUS ANALYTICS Network analytics and assurance for RUCKUS enterprise networks
 Specifications

Security, • All traffic to and from the cloud is encrypted Admin can grant and
privacy and • Only AP, switch, and client management traffic are sent to the cloud revoke access to
data protection • Client data traffic stays local (broken out to local LAN and sent through existing partners and RUCKUS
firewall) support
• All data stored in RUCKUS Cloud is encrypted at rest View RUCKUS Cloud
• RUCKUS offers EU-located data centers for European customers privacy policy
• Latest security patches are automatically updated
• Role-based access control is provided for administrative privileges
Cloud data • Hosted in USA, Europe and Asia on world-class IAAS provider with: Ability to choose the
center – ISO 27001 information security certification hosting region for your
– SSAE-16, SOC 1, SOC 2 and SOC 3 certifications service (USA, EU or
Asia)
– Stringent physical, data access and data disposal security measures
– Per-tenant migration capabilities
– Green carbon-neutral facilities
– Dedicated inter-DC fiber connectivity
SLA • 99.9 percent network availability (does not include planned maintenance, including
periodic software upgrades and other pre-announced activities)
Support • 24x7 chat/web/phone support included for the term of the subscription
Part numbers • CLD-ANAP-1001
– RUCKUS Analytics one-year subscription for one Cloud- or SmartZone-managed
AP or ICX switch
• CLD-ANAP-3001
– RUCKUS Analytics three-year subscription for one Cloud- or SmartZone-managed
AP or ICX switch
• CLD-ANAP-5001
– RUCKUS Analytics five-year subscription for one Cloud- or SmartZone-managed AP
or ICX switch
• CLR-ANAP-1001
– RUCKUS Analytics one-year renewal for one Cloud- or SmartZone-managed AP or
ICX switch
• CLR-ANAP-3001
– RUCKUS Analytics three-year renewal for one Cloud- or SmartZone-managed AP
or ICX switch
• CLR-ANAP-5001
– RUCKUS Analytics five-year renewal for one Cloud- or SmartZone-managed AP or
ICX switch

About Ruckus Networks

Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of
the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers
to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them.

www.ruckusnetworks.com
Visit our website or contact your local RUCKUS representative for more information.

© 2022 CommScope, Inc. All rights reserved.

All trademarks identified by ™ or ® are trademarks or registered trademarks in the US and may be registered in other countries. All
product names, trademarks and registered trademarks are property of their respective owners. This document is for planning purposes
only and is not intended to modify or supplement any specifications or warranties relating to CommScope products or services.

PA-114203.3-EN (05/21)