1. Which is a major advantage for product layout.

Lower work in progress inventory

2. the operations function has functional linkage with. all of the above

3. TQM is a strategy that is designed to change the quality of a product to satisfy customer

needs by using BENCHMARKING

4. product requirement to meet predefined standards is known as Conformance to quality

5. The major problem addressed by the warehouse layout strategy is: addressing trade offs between space and
material handling.

6. which of the following is not a statistical method of forecasting - Exponential smoothing /Delphi

7. Which of the following would NOT normally be considered as a 'costs of quality' Marketing costs

8. Ships, weddings, and estate planning are examples of goods and services - make to order

9. In ABC analysis continuous monitoring and accurate Record Keeping is applicable to – A items

10. which of the following is not an objective of MRP- reducing inventory investment

11. which of the following is not a component of supply chain- labour market/accounting

12. qfd means- Quality function deployment

13. quality checklists are used to ensure that quality assurance steps are followed

14. which of the following emphasizes defects per million as a key measure of quality Six Sigma

15. which of the following is not a component of holding cost Order processing

16. which of the following includes benefit from quality circles- helps in management support

17. forecasts are needed to plan for facility installation intermidate/Long-range

18. is not typically an objective of scheduling maximizing process time

19. which of the following statements is true The EOQ is most accurate when both holding and ordering costs
are estimated on a pure variable cost basis

20. if 10 lakhs passengers pass through Indira Gandhi airport delhi with checked baggage each year, a successful
six sigma programme, for baggage handling would result in passengers with misplaced luggage. 3.4

21. which of the following statements is not true for Delphi Method- qualitative as well as numerical/ Brought
together as a group

22. with reference to attributes customers use in evaluating the quality of products and services a holiday-
experience attributed

23. resource allocation is trade off between operations and sales

24. material requirements planning is A computer based system

25. in reference to classification of quality costs equipment design falls in the category Prevention

26. which one of the following depicts feature that is a dimension of quality Ability to repair a product

27. the ISO 9001:2000 standards quality management procedures that address leadership, documentation, and
record-keeping

28. one of the following is not a valid approach for gathering data for judgmental forecasting Company records

29. which of the following is not a variable cost cost of leasing an equipment
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 30. Outsourcing is similar to off shoring / Opposite of vertical integration

31. forecasts are needed to allocate budgets among businesses decide the number of employees and schedule
equipment and other resource intermediate-range

32. in single exponential smooth method very stable time series / Large values of alpha (a) place more emphasis
on recent data

33. ISO 14000 are basically environment standards

34. is the time elapses between issuing replenishment order and receipt of material in stores-Replenishment time
/ Lead time

35. the most suitable layout for job production- process layout

36. is an important factor for deciding about level production- inventory carrying cost

37. in not typically an objective for scheduling- maximising machine

38. non conformance is an expense of quality of product / cost of quality

39. the logistics function includes all of the following except inspection of incoming materials

40. assembly line balancing- tries to minimize the number of workstations

41. MRP systems are based on the philosophy that the bills of material

42. Decisions that concern day to day - operating decisions / Control decisions

43. which one of the following statement is false with respect to fixed period system -when demand is variable /
The optimal replenishment level includes the demand during the review period, plus any desired safety stock

44. which one of the following statements is not true regarding inventory management inventory management
applies or products and service

45. which of the following statement is true? The EOQ is most accurate when holding costs are estimated on
full/ The EOQ is most accurate when both holding and ordering costs are estimated on a pure variable cost
basis.

46. which of the following is not a major activity in designing a product manufacturing or service providing
process- flow chart the future / process reengineering

47. which of the following is most closely related to statistical process control- process

48. which of the following is incorrect- ISO 9004 serves...

49. ISO 9000 are quality standards

50. which of the following document is included in quality system- A quality policy

51. Using the service-positioning matrix, a limited number of customer pathways and highly repeatable service
encounter activity sequences would best relate to provider routed service

52. Six Sigma is applied to services one of the following measure is not used- empathy

53. Which of the following is most closely related to Statistical Process Control removing causes of variateiom/
process specification

54. Which of the following describes the quality definition of fitness for use- The ability of a good or service to
meet customer needs use

55. if two variables were perfectly correlated the correlation Coefficient would be equal to -1 or +1

56. in item series method of forecasting which of the following cannot be predicted random fluctuations
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 57. cost of backordering a product are called as shortage

58. features and benefits that differentiate one product from another are called order winners

59. House of quality depicts- Quality Function Deployment

60. which of the following costs is not a component of holding cost- order processing

61. The recognized benchmark for Six Sigma implementation- general electric

62. Which of the following statements is false with respect to Fixed Period System The optimal replenishment
level includes the demand during the review period, plus any desired safety stock

63. the most suitable layout for continuous production is line layout

64. the originator of scientific management- F. W. Taylor

65. which of the following is not carried out by operations manager - Manages cash flows and investments

66. Machine down time is external failure/ Internal- Failure

67. One product example for process layout- Welding shop

68. The dpmo or epmo for six sigma quality level is 3.4

69. Regular patterns in demand that take place over long periods of time are called trends

70. the logistics function includes all of the following activities except- inspection of incoming

71. which of these materials would ordinarily have independent demand an end item

72. is not a core entity for proper functioning of a process- climatic

73. which is not correct with respect to fixed position layout- Olympics is an example

74. which of the following is not true vertical integration leads to increased complexity

75. which of the following is not a quality function - compensation

76. the layout problem occurs because of the following- introduction of new product/all of these

77. which of the following does not form the part of a typical distribution activity storage

78. exponential smoothing is best for long term forcasting / Assigns weights to past data that decay
exponentially as the data gets older

79. MRP is based out of philosophy that raw material, parts and....

80. when a company caries out break even analysis for an outsourcing- the ratio of fixed

81. Demand of a product X is 20 units-- 93

82. Moving average method is applicable when - Trend seasonal and cyclical patterns all exist/There is no trend,
seasonal, or cyclical pattern

83. Which one the following is not related to pull system final assembly schedule

84. Which of the following is not a characteristic of exponential smoothing- Weights each historical value equally

85. One of the following is not important in choosing forecasting method-working environment

86. The preferred method for achieving total quality in process is build and install

87. Which of the following emphasise defect per million as key measure of quality- Six sigma

88. The process designed to transform a set of input elements into a set of outputs elemts-production
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