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Principles of Management AlGA5CHY5R

The document is an exam paper for Principles of Management from SVKM's NMIMS. It contains 7 questions: 1) Two short note questions worth 10 marks total. 2) One 10 mark question involving a case study on Toyota's organizational structure. 3) Three 10 mark questions on topics like staffing processes, change management, and leadership styles. 4) One final 10 mark question involving a case study on starting a new business venture. The exam tests students on various concepts of organizational structure, staffing, change management, leadership styles, and developing a new business plan. It requires students to apply their understanding of management principles to analyze case studies and scenarios.

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Shikha Garg
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19 views

Principles of Management AlGA5CHY5R

The document is an exam paper for Principles of Management from SVKM's NMIMS. It contains 7 questions: 1) Two short note questions worth 10 marks total. 2) One 10 mark question involving a case study on Toyota's organizational structure. 3) Three 10 mark questions on topics like staffing processes, change management, and leadership styles. 4) One final 10 mark question involving a case study on starting a new business venture. The exam tests students on various concepts of organizational structure, staffing, change management, leadership styles, and developing a new business plan. It requires students to apply their understanding of management principles to analyze case studies and scenarios.

Uploaded by

Shikha Garg
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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SVKM`S NMIMS

ANIL SURENDRA MODI SCHOOL OF COM

Academic Year: 2019-2020

Program: B.Com.{Hons.}/ a.a.4./8.Sci F`;n- Year:I

Subject: PTinciples of Management Batch: 2019-22

Date: 26th November, 2019 Time: 9.30 am -11.30 am {2 hrs)

Marks: 50 No. of Pages:4

Final Examination

N.B.:-

1. Question no.1 and 2 are compulsory


2. Attempt Any Three froin the rest
3. Figilres to the right indicate full marks

9 compulsory

In Question 1 -Answer 2 out of 3 Questions (5*2=10 marks)

In Question 2 -All Questions are compulsory (10 Marks)

1 Write..Short Notes on the following -Answer any2 out of3 (5*2=10 Marks)
a) Explain any 3 decisional roles and 2 interpersonal roles that managers play.

b} What is bounded rationality?

c) What are the techniques of coordination?

2 Read the fo]]owing and answerthe questions accordingly :-

Toyota Motor Corporation's organizational structure is based on the varied business


operations of the company around the world. The effectiveness of Toyota in maintaining
a strong global presence shows its ability to use its organizational structure to maximize

efficieney and capacity utilizati6n. This organizational structure is a contributor to

Toyota's success in the global market.

However previously, Toyota had a dMsional organiza.tional structure. This structure

underwent significant changes in 2013.. This was a response to the safety issues and
/ze
corresponding product recalls that started in 2009. In the old.organizational structure,

Toyota had a strong centralized global hierarchy that was more like a spoke-and-wheg{i'

structure. The company's headquarters in Japan made all the major decisions. Individual

business units did not communicate with each other, and all communications had to go

through the headquarters. However, this organizational structure was widely criticized

for slow response times to address safety issues.


The organizational structure was changed in 2013. Toyota's new organizational
structure has eight regional divisions Oapan, North America, Europe, East Asia and

Oceania, China, Asia and Middle East, Africa, and Latin America and Caribbean). Each

regional head reports to the companys headquarters. Through these regional divisions,
the organizational structure enables Toyota to improve products and services according
to regional market conditions. Toyota's new organizational structure now has the
following main characteristics: Global hierarchy, Geographic divisions, Product-based

divisions

Questions:
a) Basis the above, as organizations grow do you think they can continue to have highly
centralized decision making (5 Marks)

b) Explain how Toyota Motor Corporation can leverage from its new organizational
strricture.(5 Marks)

OPTIONAL

Answer any 3 questions out of the 5 questions {3*10=30 Marks)

3 Explain briefly primary principles proposed by Taylor? How does Neo Taylorism Differ

from classical Taylorism. In your opinion do you think Neo Taylorism works in today's

business environment? (10 Marks)

4 Answer the following QLJestions:

Resolutions Pvt. Ltd. is a publishing company.Their book on Business Studies for class

XII is in great demand. As a result, the employees in the sales department are always
racing against time. The employees have to work overtime and on holidays to cater to

thedemand.Managersinthesalesdeparfment;;{ieunderstressastheyhavetohandle
rmore
i
than two territories. The work stress has led to dissatisfaction amcmg the
•\

e!:n-p!oyees and managers. The company is reviewing in their stafflng process .

a)Which part of the Staffing Process has been clone wrong. How should Resolutions set

the same right going forward? {5 Marks)

b)The job of the sales person is to ensure the books are stockecl in all book stores in
their region. hence they need to interact with book stores and act as a liaison between
resolutions and the book stores. Create a selection process for a sale-s person. in
Resolutions. (5 Marks)

Skyline is a huge global firm known for their efflciencies in cost brought about by 10

uniform centralized processes. They have recently acquired an Indian start up firm
called Mindset. Since its inception, Mindset has done extremely well in terms of

revenues because of their decentralized approach to decision making. AI the moment,


since the organization is small, even middle level managers are empowered to take big

decisions. However as Mindset grows, the current system of decentralization is unlikely


to work. That is why once the take over is complete, Skyline is expected to streaml.ine

processes in Mindset and as a result a lot of the current empowerment in Mindset may
be removed and new processes are likely to be established. As a result, there is a lot of
uncehainty amongst Mindset employees and they are understandably wary of the
takeover.

a. In order to allow for a smooth transition of 'Mindset into Skyline, explain the change

management steps the top management needs to undertake (5 Marks}


b. The management team is also looking at making a control system, as per you explain

the characteristics they require for an effective control system. (5 Marks)

6 Ansuler the questions that followthe excerpt 10

Narcissism can be extraordinarily useful-even nece'ssary. Freud shifted his views about

narcissism over time and recognized that we are all somewhat narcissistic. Throughout

history, narcissists have always emerged to inspire people and to shape the future.
When military, religious, and political arenas dominated society, it was figures such as
34
Napoleon Bonaparte, Mahatma Gandhi, and Franklin Delano Roosevelt who determined `€

the social agenda. But from time to time, when business became the engine of social +='r
change, it, too, generated its share of narcissistic leaders. However, there is a dark side

to narcissism too. We can either have productive or unproductive narcissism.

a. What are the characteristics of narcissistic leaders? (5 Marks)

b. Explain whether narcissistic leaders are transformational or transactional leaders?

(5 Marks)

10
7 Answerthefollowing Questions:

Suhasini, a home science graduate from a reputed college, has recently done a cookery
course. She wishes to start her own ventLlre with a goal to provide 'health food' at
reasonable prices. She discussed her idea with her teacher (mentor) who encouraged
her. After analysing various options for starting her business venture, they short list the
p option to sell ready made and 'readyto make'vegetable shakes and sattu milk shakes.
Then, they weighed the pros and cons of both the short listed options.

1. a) If you were Suhashini, briefly describe the steps you would do to set ilp the business.
While Suhasini .might think she has planned for all eventualities - do you think it is

possible. DiscLiss (10 marks)

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