Combining the use of virtual reality (VR), augmented reality (AR), and mixed reality (MR) technologies of

metaverse with AI, ML and RPA and other technologies of hyperautomation has also been seen a good
potential in contributing to patient outcomes. Virtual environments can be created where patients can
learn about their medical conditions, explore their bodies in 3D, and experience treatments and
procedures before they undergo them. VR can also be used to alleviate pre-operative anxiety, reduce
pain, and avoid risks associated with anesthesia. The metaverse can also be used to create virtual clinics
and telemedicine platforms, which can provide remote consultations with doctors and specialists, as well
as remote monitoring of patients' health conditions through wearable devices and other sensors.

Metaverse can also be a help healthcare providers by leveraging immersive training for medical students
and surgical trainees. The use of virtual reality (VR), augmented reality (AR), and mixed reality (MR)
technologies can provide an opportunity for healthcare professionals to hone their skills and knowledge
in a non-judgmental, low-consequence environment, without the requirement for significant resources.

https://evoluteiq.com/digital-banking-enabled-by-hyperautomation-and-the-metaverse/

https://pharmaphorum.com/digital/exploring-potential-metaverse-healthcare

wearable technology like fitness trackers and smartwatches have made it possible for people to collect
and analyze data about their bodies and lifestyle in order to hack their way to better health. The article
notes that wearable technology has become more accurate and subtle in its measurement of aspects of
the wearer's lives. Wearable devices are bridging the gap between the parts of Western societies and
economies that look after people when they are sick and the parts that help them stay healthy. The
article also notes that the Covid-19 pandemic has accelerated the use of wearable technology as more
people saw them as tracking specific areas of their health.

The quantified self; A wearable revolution. (2022, May 7). The Economist, 0.4(US). https://link-
gale-com.ezpxy.fanshawec.ca/apps/doc/A702585355/AONE?u=ko_acd_fc&sid=bookmark-
AONE&xid=11a4b3c0

increasing sophistication of wearable devices in measuring and monitoring health data, such as
heart rate, sleep quality, and blood oxygen levels. The article describes how these wearables use
sensors and algorithms to turn data into meaningful information, such as digital biomarkers,
that can be used to identify early signs of disease or age-related deterioration. The article also
highlights recent developments in wearable technology, such as Rockley Photonics' new sensor
that can measure hydration, sugar, alcohol, lactate, core body temperature, and blood pressure.
Additionally, the article discusses the use of wearable technology in the diagnosis and
monitoring of atrial fibrillation, Parkinson's disease, and depression.

“One Ring to Rule Them All; Tracking Your Health.” The Economist, 7 May 2022, p. 0.6(US).
Gale Academic OneFile,
https://link-gale-com.ezpxy.fanshawec.ca/apps/doc/A702585356/AONE?
u=ko_acd_fc&sid=bookmark-AONE&xid=61d9e917. Accessed 19 Apr. 2023.
the use of continuous glucose monitors by non-diabetic individuals in Silicon Valley to "hack"
their metabolism, and how this has led to the possibility of personalized nutrition. The article
also mentions how AI-based algorithms can predict blood-sugar reactions to various foods and
can create bespoke catalogues of foods and meals with predicted blood-sugar reactions to each.
Startups in America, Europe, and Asia have launched AI-based personalized nutrition apps that
build on these discoveries. These apps make it easier for people to maintain personalized diets
in the long term, but the design of many of these apps may be a problem, as they often fail to
establish themselves in people's lives.

Killer apps, saving lives; Dealing with the data. (2022, May 7). The Economist, 0.8(US). https://link-
gale-com.ezpxy.fanshawec.ca/apps/doc/A702585357/AONE?
u=ko_acd_fc&sid=bookmark-AONE&xid=765797fc

the rise of digital therapeutics, which are mobile health apps that can help in the management
and treatment of various diseases, including common and rare ones. These apps are regulated
by the FDA and the European Union as medical devices and are reviewed under the rules for
moderate-risk devices. Digital therapeutics can help improve adherence to medication regimens
and provide personalized coaching to help manage chronic conditions. They are also used to
change behavior, which is key to improving health outcomes. The latest wave of digital
therapeutics is considered to be genuine medical breakthroughs that can change the
progression of a disease by altering underlying biological mechanisms.

Digital therapeutics; Software as treatment. (2022, May 7). The Economist, 0.10(US). https://link-
gale-com.ezpxy.fanshawec.ca/apps/doc/A702585358/AONE?u=ko_acd_fc&sid=bookmark-
AONE&xid=ffc566a0

the use of data from wearable devices in disease surveillance and medical research. The most
useful biomarker in disease surveillance is fever, but most wearables do not measure
temperature accurately, so a proxy is created using data such as heart rate, sleep, and activity
level. The article highlights the benefits of the timely data provided by wearables, which can give
insights into disease outbreaks much faster than traditional surveillance systems. The article also
mentions that the algorithms based on wearable devices might systematically miss what is
happening with some types of people. Additionally, the ability to examine human bodies as they
go about their daily lives is changing how clinical studies of new drugs are done. According to
IQVIA, a research firm, 10% of late-stage clinical trials in 2020 used connected devices to
monitor people, up from 3% in 2016.

The pulse of the people; Measuring the masses. (2022, May 7). The Economist,
0.11(US). https://link-gale-com.ezpxy.fanshawec.ca/apps/doc/A702585359/AONE?
u=ko_acd_fc&sid=bookmark-AONE&xid=257c622b
AI

potential of AI-powered monitoring systems to improve personal health outcomes. The

author argues that AI can be used to continuously monitor and analyze an individual's
health data, including physiological and behavioral data, and provide personalized
recommendations and interventions based on that data.

The author emphasizes that such AI-powered monitoring systems must be designed
with the privacy and security of personal health information in mind, and must also
address concerns around bias and transparency in algorithmic decision-making.
However, if these issues are addressed appropriately, the author believes that AI-
powered monitoring systems have the potential to revolutionize healthcare by enabling
proactive and personalized interventions that can help individuals manage their health
and prevent the onset of chronic diseases.

the concept of ambient intelligence, which refers to physical spaces that become sensitive and
responsive to the presence of people through the use of smart objects embedded with AI in the
environment. Ambient intelligence is made possible by an AI system of intelligence that governs
and rules the behaviors in the smart environment. This system integrates devices, services,
people, and technologies, enabling various use cases such as aging at home or improving
healthcare in hospital rooms or provider offices. The article also mentions the benefits of
ambient intelligence, such as seamless integration of technology with work, life, and play,
environments that sense and respond based on human presence and behavior, and everyday
objects that are smarter and more integrated.

the potential benefits of using artificial intelligence (AI) in healthcare to reduce administrative
burdens for clinicians and patients. The article suggests that AI can be used to automate the
process of placing data in appropriate areas through intelligent sorting, allowing patients to
walk into a medical office with all their information on file without the need for additional forms.
AI also enables electronic records by allowing voice dictation and transcription of notes with the
ability to process language. The article also mentions that AI can help in completing prior
authorizations for medications and tests/procedures in real-time without the need for delay in
treatment. The use of smart devices with AI applications can help enhance efficiency and save
time for relevant human interaction.

the importance of having a primary care physician in today's highly specialized and fragmented
healthcare system. Due to the vastness and complexity of the medical field, physicians are
becoming more specialized, but there is a shortage of primary care doctors who can guide and
manage a patient's entire healthcare journey. This is where technology, specifically AI, can come
in to assist the physician in analyzing vast amounts of data and processing information to guide
medical management decisions. AI can also help track and retain knowledge of the patient's
healthcare journey and provide real-time information on interventions, allowing for micro-
adjustments to care that prevent big swings in abnormal values of blood pressure or blood
sugar, resulting in improved patient outcomes and quality of life.

the benefits of AI in hospital systems, primarily in improving the efficiency of administrative

tasks, patient management, and discharge. The use of AI can streamline tasks such as medical
coding, patient check-ins, and authorization by insurers. AI can be used to address the issue of
delayed hospital discharges, and the article provides examples of AI initiatives that involve
integrating AI with hospital data to determine the most efficient utilization of operating rooms.
AI tools can identify other post-acute care facilities and analyze patient data to facilitate timely
patient discharge. AI is also being used to monitor almost all adult hospitalized patients for the
development of sepsis, to help identify the bacterial cause of certain pneumonias, and for
treatment decisions. The article provides real-world examples of hospitals that have
implemented AI systems and have reported improvements in efficiency, patient safety, and
decreased costs.

artificial intelligence (AI) can be used in the health insurance industry to streamline operations,
decrease administrative burdens, and reduce errors. AI can help automate labor-intensive
processes, leading to lower costs and saved time. Furthermore, AI can be used to understand
the consumer better, predict consumer behavior, predict the development of disease,
understand consumer preferences, and target offerings with optimized price and product
solutions to meet a consumer’s particular goals. AI can help insurers to drill down into data, to
region, preferences, socioeconomic status, and other variables that impact healthcare spend. The
article explains that AI can be used to identify fraudulent behaviors and to adapt to changing
provider behaviors without the same human support. AI can be applied to actuarial and risk
models to provide more tailored products that will reduce risk to the insurer and result in
increased profits for the insurance company.

the potential benefits of using AI and a coordination of care platform in healthcare. The platform can
help reduce fragmentation of care and medical errors, while improving care coordination among
healthcare providers. By integrating various sources of clinical data and using AI to facilitate patient
monitoring and assessment, the platform can provide insights that support decision making and enable
real-time scheduling and care team collaboration. The platform can also integrate with various
touchpoints such as sensors, mobile devices, and wearables, to provide a seamless and integrated care
pathway. The article emphasizes the importance of building healthcare platforms rather than
proliferating applications and point solutions, and advocates for more platform thinking in healthcare.

disease state management platforms can better serve several disease states such as hypertension,
diabetes, behavioral health conditions, and atrial fibrillation. These platforms are operated by a virtual
care team that collects data from multiple sources, including sensors and intelligent objects in the home
and wearable devices. AI and machine learning algorithms are then used to assess disease states and
predict the probability of changing states. Patient apps can also be used to teach wellness and diet
changes. The goal of these platforms is to manage clinical risk, improve patient care, and prevent
episodic events associated with these diseases. Figure 6-3 illustrates the components of a disease state
management platform.

conversational AI, enabled by cloud and mobile technology, can be used to improve patient experiences
in healthcare systems. Voice-enabled conversations can replace or augment current computer interfaces
with natural user interfaces such as voice, gestures, or touch, making technology more accessible to
aging populations and people with disabilities. The article suggests that conversational AI applications
can improve the customer's relationship with their provider and others in the healthcare system, provide
personalized service, direct actionable insights, and automate activities such as voice response units.

One example of conversational AI in healthcare is the use of natural language processing, deep learning,
and automatic speech recognition technology to replace voice response units with conversational
interfaces that authenticate users and navigate through the various options presented. Companies with
call centers can use language models, automatic speech recognition, and natural language processing to
create new natural interfaces that can participate in any platform, allowing customers and patients to
engage with technology and computers using natural interfaces. Overall, conversational AI can play a
significant role in improving patient experiences and making healthcare more accessible to a broader
population.

new technology is available that offers independent physicians a comprehensive, longitudinal record of
the consumer’s or patient’s health experience. It highlights that current encounter-based patient records
have served their purpose, but a customer journey platform can offer a more comprehensive and
efficient record of a patient's health history. The clinician should be armed with all the necessary data
about the consumer's history and recent experiences, which can be presented in a concise narrative with
facts, insights, and facilitated treatment/diagnostic recommendations that the clinician can digest in five
minutes or less so that they are ready to focus on the current issue at the time of the appointment. The
platform allows consumers or patients to see every one of their clinical interactions and allows their
primary care physician to see their interactions and pertinent clinical notes. Overall, the article
emphasizes that a customer journey platform can provide a more complete record of a patient's health
history and make it easier for clinicians to provide efficient and effective care.

Clinician decision support tools are digital platforms and services that help doctors and nurses to provide
better treatment to patients. These tools analyze a large amount of medical data and suggest treatment
options based on that data. They help doctors stay up-to-date with the latest medical research and best
practices, and alert them to potential problems with a patient's care. By using these tools, doctors can
improve patient care and reduce errors that could harm a patient's health.

sensors combined with smart devices and insights can create intelligent environments. These sensors
can detect things like changes in sweat gland activity, natural acoustic conduction properties in the
human body, and even send data directly to clinicians. Wearables like these can monitor health
conditions remotely. Ambient intelligence spaces rely on these sensors and other technologies to create
an immersive, interactive, or automated contextual experience. In healthcare, this could mean creating
an environment in which humans and technology-enabled systems interact in a coordinated manner to
provide a service such as elder care, improve adherence to treatment plans, predict episodic events, and
more.
a digital twin platform is a virtual replica of a person's health that collects and analyzes various data
sources such as clinical data, prescription data, electronic health records, genomics data, and behavioral
data. By continuously generating insights and predictions using AI, it can help model a person's current
and future health and provide suggestions for improving health or preventing disease states. Patients
and their doctors can use a mobile app to engage with their health, get better informed, and receive
personalized care plans. The platform gets smarter every day as it consumes more signals, and data from
social media sites can also provide input. This translates to higher levels of engagement, deeper levels of
understanding of patients, and a stronger doctor-patient relationship.

real-time claims processing is when a healthcare claim is processed and responded to within 30 seconds
while the patient is present. This is important because consumers want to be able to compare prices for
healthcare services like they do for other products. Real-time healthcare could also help prevent fraud.
However, real-time processing alone is not a solution to the problems in the healthcare industry. A new
platform or application that reimagines real time with a focus on consumer experience, decision making,
and technology integration is needed to improve the overall healthcare system.

The Internet of Behaviors (IoB) is a term used to describe how devices and sensors can monitor people's
actions, behaviors, and health outcomes. AI can be used to integrate data from multiple sources to
inform healthcare organizations on their engagement with patients. Social platforms like Facebook can
influence real-world behaviors, which can be used to reduce the spread of diseases like COVID-19. There
are opportunities to create applications that nudge people towards healthy behaviors without limiting
their freedom of choice. The technology, behavioral science, and analytics are available to make this type
of solution viable. However, ethical considerations must also be taken into account when using IoB.