Learner Name TULASI BHUYAN Reference ID FIAT/BHU/22-23/718

Batch Code Y3

Course Title Frankfinn advanced certificate course in Hospitality, Travel and Customer service

Assessor Name Mr. Biswanath Mukherjee

Assessment Area Part 1-Self Development

Part 2 –Effective Communication Skills

Assignment Title Pass

1:Investigate factors which contribute to personality Development

2: Understand Time & explore methods for its management & removing blocks

3: Investigate the development of leadership skills appropriate to specific situations..

4: Recognise Inter Personal Behaviour, its effects on relationships with others.

5: Examine Communication, its types & its importance on our effectiveness.

6: Understand the importance of projecting a positive Image.

Purpose/Aims ✔ Analyse own personality type.

✔ Critically examine a range of factors, which contribute to personality development.

✔ What is time, its value, how can it be measured.

✔ Identify ways to overcome blocks to effective time-management. (Realise the

importance of TIME MANAGEMENT in everyday life and relate it to self development.)
✔ Define leadership skills needed for a specific situation.

✔ Propose methods to develop own leadership skills.

✔ Identify a range of methods required for analysing effective interrelationships with

others.
✔ Evaluate the main steps required to develop an open self personality.

✔ Analyse barriers and weaknesses to successful communication

✔ Produce evidence of effective verbal, non verbal and written communication.

✔ Explore how character building and morals will support career development.
✔ Demonstrate public speaking skills.
I confirm that the work submitted for this assignment is my own.
Learner name TULASI BHUYAN Date Batch code

Reference id FIAT/BHU/22-23/718 02/12/2023 Y3

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION

1. Write your responses in the space provided below the questions

2. Review your answers before submitting the Assignment
3. Also, each question indicates if it is PASS/ MERIT/ DISTINCTION

TIMELINE: You can take upto One Week to submit the Assignments

Question 1. Define Personality (PASS)

Ans. Personality is the characteristic sets of behaviours, cognitions, and emotional patterns
that evolve from biological and environmental factors. While there is no generally agreed
upon definition of personality, most theories focus on motivation and psychological
interactions with the environment one is surrounded by.

Question 2. Define SWOT. How will you convert Weakness into Strength? (PASS)

Ans: - SWOT stands for Strengths, Weaknesses, Opportunities and Threats. We can use
these four areas as a framework to identify what could help or hinder our personal
development. If we don't analyse our SWOT, it is unlikely we will succeed in achieving our
goals.
 The weakness analysed can be converted into a strength by identifying them and
then making possible plans and actions for removing those weaknesses.
 2. For instance, one may have the weakness of getting anxious if he is unable to meet
his deadline.

Question 3. Which factor is important for development of one’s personality? Justify by

giving Examples. (PASS)

Ans: -There are three main influences on personality development that we are going
to look at in this lesson. Those are heredity, environment, and situation. Heredity:
This refers to the influences on your personality that you are born with. They are in
your genes and there is not much you can do to change these traits.
 Question 4. Define Perception, Emotional Intelligence and its impact in one’s Personal
and Professional Life. (PASS)

Ans: - Perception defines an individual. An individual's perception about life and things will
make you understand his attitude towards life in general. It also determines his or her
character in general. While emotional intelligence is a person's ability to react to his
emotions according to his intelligence.
Question5. Why do you think Time has to be managed? (PASS)

Ans: - Good time management allows you to accomplish more in a shorter period of time,
which leads to more free time, which lets you take advantage of learning opportunities,
lowers your stress, and helps you focus, which leads to more career success. Each benefit of
time management improves another aspect of your life.

Question6. Talk about your daily Routine & make a DAILY HALF HOUR TIME LOG SHEET.
(PASS)

Ans.:- I wake up around at 4 to 5 am. I get freshen up and go for a walk the walk takes 45
minutes then I come home around 6:15 and make my breakfast and eat it. After that I study
(English grammar) for an hour from 7 to 9 am. I go to the institute at 11:30 am Come back
home at 1:30 then I relax for a while and start preparing for my lunch and eat. Then I come
to the bedroom and watch youtube videos (English communication related and speeches),
content and write answers and practice, reading books at 5 pm to 9 pm. And after dinner
again I study at 10 to 12 pm because at night it's peaceful ambience. The weather is cool i
study or listening English speeches till I am sleepy. And I also prepare for the other
competitive exam and finally at 12:00 I am off to bed.

Question 7. What are the Time wasters and how to overcome them? (PASS)

Ans: - Root out procrastination. This may be the worst time waster of all.
Know what must come next. Prioritize, prioritize, prioritize.
Limit your meetings.
Give your people time to be strategic enablers of business.
Eliminate distractions. ...
Embrace work/life balance.

Question 8. During your class Activity how you manage your time, What Sort of Typical
barriers you face and how you overcome them. (PASS)

Ans: - According to me during class activities i use to be present minded as well take part in
it consciously ....... typical barriers like disturbance of enemy as well as they too interupt us
in our speech and to ovecome it just ignore them n if its much then u may tell them freely .
Question 9. Define Leadership.(PASS)

Ans. :- Leadership, both as a research area and as a practical skill, encompasses the ability
of an individual, group or organization to "lead", influence or guide other individuals, teams,
or entire organizations. The word "leadership" often gets viewed as a contested term.

Question 10. What are the 7 functions of Leadership? (PASS)

Ans:- Setting goals. A leader's most important function is to set goals for team members to
encourage them to work confidently and enthusiastically.
 Organising.
 Take initiatives.
 Cooperation among employees.
 Motivation and direction.
 Liaison between workers and management.
 Policy making.

Question 11. What are the qualities of Leadership? (PASS)

Ans. :- They are self-aware and prioritize personal development.

 They focus on developing others.
 They encourage strategic thinking, innovation, and action.
 They are ethical and civic-minded.
 They practice effective cross-cultural communication.

Question 12. Why is leadership important? State the 5 reasons which make leadership
important. (PASS)

Ans. :- They Help Motivate And Grow Employees

'” One of the things that makes a great leader awesome and highly effective is that they
want to let their people grow into better people, and therefore better employees. Great
leaders encourage employees to submit new ideas and to learn new skills.

Question 13. What do you understand by open Self Personality? (PASS)

Ans. :- Open self personality is a personality in which a person is well aware of his own
strengths, weaknesses, his abilities and other people around him- can be his team members
or ones he interacts with- are well aware of those. An open personality is not mysterious or
hidden or even deluded.

Question 14. Explain the Four Self Johari’s window. (PASS)

Ans. :- Open self personality is a personality in which a person is well aware of his own
strengths, weaknesses, his abilities and other people around him- can be his team members
or ones he interacts with- are well aware of those. An open personality is not mysterious or
hidden or even deluded.

Question 15. Define the Term Transactional Analysis (PASS)

Ans:- Transactional analysis (TA) is a psychoanalytic theory and method of therapy wherein
social interactions (or “transactions”) are analyzed to determine the ego state of the
communicator (whether parent-like, childlike, or adult-like) as a basis for understanding
behavior.

Question 16. Define Four Life Stroke Position and its impact while
Working in Team.(PASS)

Ans. :- Four life stock positions while working in a team:

It is hypothetically a mentally healthy position. If genuine, People with this position about
themselves and others can solve their problems usefully. Their prospects are likely to be
valid. They accept the implication of other Question :1. Why is the open self personality
important? How do you become an open self personality? (MERIT)
Ans. :- Open self personality is important because when we clearly and openly expose our
thoughts or suggestions there will be no use of saying lies and there will be no use of fearing
about others. B open and B fearless. Hope it is helpful.

Question 2: Name one external and internal motivational factor which motivates you
towards achieving your goal. Justify your answer. (MERIT)

Ans: :- External motivation is a driving force, which triggers a person in achieving the set
goal such as prize and money, where as internal motivation is the force, which boosts a
person to accomplish the set goal due to personal desire or satisfaction such as starting a
business and performing to the fullest in the given

Question 3: List any 3 positive emotions and 3 negative emotions. How can you creatively
use each to become more emotionally intelligent? (MERIT)

Ans: - The Positive emotions are joyful, loving and peaceful. On the other hand, the negative
emotions are sadness, anger and jealousy.

Question :-4 What are the applications and results of motivation? (MERIT)

Ans: - It is very necessary to apply the concepts of motivation in various institutions and
organization to increase their performance and make it possible to increase the level of
production. Behaviour changing and rehab institutions to enable them to adopt keenly with
the external environment.
Ques: 5 List any three persons in your life who are most empathy oriented towards you.
State what is it that they do for you that makes you like them. (MERIT)

Ans: - Mummy and Papa.

Mummy and papa not only my parents but also my best friends. They both always support
me. They tells what is right and what is wrong in life. They never leave me alone. From my
studies to fulfilling all my needs, They takes great care of me.
Always inspires me to move forward. Whenever I start losing courage, they always
encourage me. That’s why I like them so much. They always want me to succeed. I also want
to be successful for them, so I can also give them all the happiness and fulfil all their needs.
No one is my friend except my parents who can understand me so much. They are both my
everything.

Question :6 How will you improve your time-management? State 5 areas in which you
commit to improve. (MERIT)
Ans: -
Start your tasks early.
 Set limits for what you'll say yes to.
 Give yourself breaks.
 Prioritize your tasks.
 Schedule your tasks and their deadlines.
 Organize your workspace.
 Learn your patterns of productivity.
 Use technology to help keep you accountable.

Question :7 What are the blocks to efficient time management? How will you overcome
them? (MERIT)
Ans: - Most commonly these barriers will include issues like inefficiency,
overwhelm, interruptions, lack of prioritising, and not setting limits. By taking some simple
steps to manage these challenges you can become much calmer and more effective.

Question 8.Which leadership function do you think is most important and justify your
choice. (MERIT)
Ans :- A leader's most important function is to set goals for team members
to encourage them to work confidently and enthusiastically. They also then make strategies
to achieve those goals. Their motive is to create a roadmap for their team members to how
to direct them on the right path and help them achieve the set goals.

Question:9.What are the 10 steps of goal setting and achievement?(MERIT)

Ans :- Believe in the process and yourself
Write it down and follow
 Set goals that are specific.
  Set goals that are measurable.
 Set goals that are attainable.
 Set goals that are realistic.
 Set goals that are timely.
 Remain accountable.
Question 10.What are the patterns of communication? Give example for each. (MERIT)
Ans :- Wheel (star)

In wheel pattern, there is a leader at the center of all communication. All others are
members that stand at the same level in the structure. Here, all members can communicate
with the leader and vice versa. But, members cannot interact with each other.

Question 11. What are Ego states? Which Ego state do you operate most often? (MERIT)

Ans :- .Ego States are consistent patterns of feeling, thinking and behaviour that we all
possess. Transactional Analysis identifies three Ego States, called Parent, Adult, and Child.
This is not about actual parents, adults and children, but about different ways of
experiencing.

Question 12.List any 4 areas where you would like to be more persistent? How will you do
it?(MERIT)

Ans :- Identify Your Wants and Desires. If you don't know where you are going, you will
probably end up somewhere else.
 Determine Your Motivation.
 Outline Your Definite Action Step.
 Keep a Positive Mental Attitude.
 Build Your Mastermind Group.
 Develop Discipline and Habit.

Question 1.Does your "personality" need improvement? Why?(DISTINCTION)

Ans :- Personality development helps you develop an impressive personality and makes
you stand apart from the rest. Personality development also plays an essential role in
improving one's communication skills. Individuals ought to master the art of expressing their
thoughts and feelings in the most desired way.

Question 2.List 5 areas in which you hold negative attitudes. How can you change these to
positive attitudes? (DISTINCTION)
Ans :-
 Emotional (Get short tempered quickly) - Perform meditation.
 Overeating (Eat huge amount of oily and deep fried foods) – Do regular exercise.
 Playing mobile games – Divert my mind and spend time in outdoor games.
 Lack of interest in studies – pay proper attention while teachers take class.
 Saying lies – Control mind and practice saying truth always in each situation.
 To succsessfully change your attitude, do things that help you feel good about
yourself and others. Action creates change. Make positive statements to yourself,
take action based on these statements, and outlook on life will change.

Ques3.How can you motivate people? Give example. (DISTINCTION)

Ans. :- Tell people exactly what you want them to do

 Limit the amount of time or effort that you're asking for.

 Share in the sacrifice.
 Appeal to their emotions.
 Give people multiple reasons for doing what you want them to do.
 Be the change you want to inspire.

Ques4.What are the applications of Emotional Intelligence? Give examples explaining this
application? (DISTINCTION)

Ans. :- Thinking rationally about the emotion before taking an action , Emotional decisions
usually result in taking incorrect actions. For example being angry can motivate you to do
something that you regret later. By thinking rationally before acting you will become more
emotionally intelligent.
 Being able to accept criticism and responsibility.
 Being able to move on after making a mistake.
 Being able to say no when you need to.
 Being able to share your feelings with others.
 Being able to solve problems in ways that work for everyone.
 Having empathy for other people.
 Having great listening skills.

Question 5 What are the blocks to efficient time management? How will "YOU" overcome
them? (DISTINCTION)

Ans. :- Most commonly these barriers will include issues like inefficiency, overwhelm,
interruptions, lack of prioritising, and not setting limits. By taking some simple steps to
manage these challenges you can become much calmer and more effective.

Ques 6.What are the three factors essential for leadership to function effectively?
(DISTINCTION)
Ans .:-
 Communication.
 A positive attitude.
 The ability to delegate.
Question 7.What are the barriers you faced while improving your communication? What
will you do to overcome them? (DISTINCTION)

Ans. :- Lack of attention, interest, distractions, or irrelevance to the receive. Differences in

perception and viewpoint. Physical disabilities such as hearing problems or speech
difficulties.
Question 8. Explain the ladder of inference with an example. (DISTINCTION)

Ans. :- The Ladder of Inference describes the thinking process that we go through, usually
without realizing it, to get from a fact to a decision or action. The thinking stages can be
seen as rungs on a ladder

Question 9.Which of the five team life-cycle stages occurs after storming? (DISTINCTION)

Ans. :- The five stages that may occur after this storming are conflict, competition, decrease
in team performance, confusion on goal attainment, and delay in chasing deadline.

Question 10.What Barriers did you face during your Project work? How can it be translated
to your Desired Job? (DISTINCTION)

Ans. :- No long term thinking

 Lack of trust
 Lack of transparency.
 getting the correct people , getting them to work together.
 having good implemented in the project.

Question 11.How your Inter personal skills will help you to achieve your goal?(DISTINCTION)

Ans. :- Good interpersonal skills help you to communicate more effectively with family and
friends. This is likely to be particularly important with your partner. For example, being able
to give and receive feedback effectively with your partner can help to resolve small
problems between you before they become big issues.

Question 12.What sort of moral values you are lacking and how you can develop the same?
(DISTINCTION)
Ans. :-
 Good manners in public(discipline, cleanliness, good habits)
 respect for others
 helping others.
 not keeping ego, being kind and friendly to the poor ones.
 understanding others' feelings and emotional problems and helping them to
overcome it.