Scribd
Upload
260 views

Configuration Steps of Dispute Management Setup in S4 HANA

The document outlines the 10 steps to configure dispute management in SAP S/4HANA to efficiently manage and resolve customer payment disputes. These steps include activating dispute management, defining dispute case types and categories, configuring status profiles and priorities, assigning organizational elements, and setting up correspondence and search profiles. An example is also provided showing how to specifically set up a dispute case type and related elements for handling short payments from customers.

Uploaded by

permendra.kumarfico
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
260 views

Configuration Steps of Dispute Management Setup in S4 HANA

The document outlines the 10 steps to configure dispute management in SAP S/4HANA to efficiently manage and resolve customer payment disputes. These steps include activating dispute management, defining dispute case types and categories, configuring status profiles and priorities, assigning organizational elements, and setting up correspondence and search profiles. An example is also provided showing how to specifically set up a dispute case type and related elements for handling short payments from customers.

Uploaded by

permendra.kumarfico
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

In SAP S/4HANA, setting up dispute management involves several configurations

to manage and resolve customer payment disputes efficiently. Here are the steps
involved in configuring dispute management along with relevant transaction
codes and an example:

1. Activate Dispute Management


⦁ Transaction Code: SFW5
⦁ Check if the Dispute Management business function is activated in
your system. If not, activate it here.
2. Define Dispute Case Types
⦁ Transaction Code: OOCU_DISP_CASE_TYPES
⦁ Create dispute case types based on your business requirements. For
example:
⦁ Type: SHORT_PAY, Description: Short Payment
⦁ Type: DAMAGED_GOODS, Description: Damaged Goods
3. Configure Dispute Case Status Profiles
⦁ Transaction Code: OOCU_DISP_STATUS_PROFILES
⦁ Define status profiles for dispute cases. Example statuses might
include:
⦁ Open
⦁ In Process
⦁ Resolved
⦁ Closed
4. Define Dispute Case Priority
⦁ Transaction Code: OOCU_DISP_PRIO
⦁ Define different priority levels for dispute cases (e.g., High, Medium,
Low).
5. Set Up Dispute Case Categories
⦁ Transaction Code: OOCU_DISP_CATEGORIES
⦁ Create dispute case categories to classify the nature of disputes
(e.g., Pricing, Quality, Delivery).
6. Maintain Dispute Case Types Allowed per Process Type
⦁ Transaction Code: OOCU_DISP_PROC_TYPE
⦁ Define which dispute case types are allowed for each process type
(e.g., Billing, Sales).
7. Assign Organizational Elements
⦁ Assign organizational elements like company codes, sales areas, or
other relevant organizational units to dispute management.

1
8. Configure Correspondence and Notes
⦁ Transaction Code: OOCU_DISP_NOTE_TYPES
⦁ Define note types for recording communication and
correspondence related to dispute cases.
9. Assign Correspondence and Notes to Case Types
⦁ Transaction Code: OOCU_DISP_NOTE_TYPES
⦁ Link note types created in the previous step to the respective
dispute case types.
10. Setup Dispute Case Search Profiles
⦁ Transaction Code: OOCU_DISP_SEARCH_PROFILES
⦁ Define search profiles to search for dispute cases based on various
criteria.

Example: Suppose a company, ABC Corp, receives a short payment from


customer XYZ due to a pricing dispute. Follow these steps to set up a dispute
case type and process:

1. Navigate to Transaction Code: OOCU_DISP_CASE_TYPES.


2. Create a new dispute case type:
⦁ Type: SHORT_PAY
⦁ Description: Short Payment
3. Proceed to Transaction Code: OOCU_DISP_STATUS_PROFILES.
4. Define status profiles for dispute cases related to short payments (e.g.,
Open, In Process, Resolved, Closed).
5. Set up dispute case priority using Transaction Code: OOCU_DISP_PRIO.
6. Create priority levels (e.g., High, Medium, Low) for the short payment
dispute cases.
7. Next, navigate to Transaction Code: OOCU_DISP_CATEGORIES.
8. Define categories for short payment disputes (e.g., Pricing, Billing).
9. Associate the short payment dispute case type with relevant process
types via Transaction Code: OOCU_DISP_PROC_TYPE.
10. Assign the SHORT_PAY case type to the Billing and Sales process types.

These steps outline a basic configuration for setting up a dispute case type and
related elements in SAP S/4HANA. Configuration can vary based on specific
business requirements and might involve additional steps or customization. It's
essential to follow your organization's guidelines and best practices during the
configuration process.

2
3

You might also like