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Ed Goods

This standard operating procedure outlines the process for handling returned finished goods at Galaxy Chemicals in Egypt. It defines responsibilities and steps for receiving returned goods from containers, trucks, or ISO tanks. Quality assurance must inspect the returned goods and approve them before they can be added back to inventory in the warehouse management system. The customer support team then creates a sales return order to account for returning the goods to the customer. The document was last revised on April 1, 2023 and will be reviewed again by March 31, 2026.

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Mohamed Selim
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0% found this document useful (0 votes)
15 views2 pages

Ed Goods

This standard operating procedure outlines the process for handling returned finished goods at Galaxy Chemicals in Egypt. It defines responsibilities and steps for receiving returned goods from containers, trucks, or ISO tanks. Quality assurance must inspect the returned goods and approve them before they can be added back to inventory in the warehouse management system. The customer support team then creates a sales return order to account for returning the goods to the customer. The document was last revised on April 1, 2023 and will be reviewed again by March 31, 2026.

Uploaded by

Mohamed Selim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Galaxy Chemicals (Egypt) S.A.E.

Title: Document No. CP/WH/GCE /SOP- 5.1


SOP for Returned finished goods Revision No 05
Issue Date 01-04-2023
Effective Date 10-04-2023
Date of next review 31-03-2026
Page No. 1 of 1
Operating Process : Conversion Process (WH)

PURPOSE : To define methods for Return dispatched finished goods from


Containers, Trucks
Quality approval and accounting it in the NAV
SCOPE : Warehouse, Production, QA, Customer support, Logistics.
RESPONSIBILITY : Warehouse Supervisor.

Returned of finished goods from containers, Trucks & ISO tanks:-


1. Warehouse receives intimation mail from the Export/ domestic officer about returned FG from
containers/Trucks with the reasons of return.
2. The Material gate sends mail about the arrival of the truck, container & ISO.
3. Warehouse admin (FG) send operator with all details to confirm it.
4. After confirmation Warehouse admin (FG) enter the truck.
5. Warehouse admin (FG) send mail to concerned members about the arrival.
6. In case of ISO tanks, WH informed production & QA by mail with all shipment details (lot
numbers, quantity, Material & Customer Name).
7. In case of containers or trucks, WH unload the material.
8. Warehouse admin (FG) send mail to QA to inspect the drums/IBC
9. Warehouse admin (FG) put labels (waiting QA approval) till QA confirm.
10. After confirmation from QA ok or rejected, if rejected we follow WI for recycling material.
11.If approved, we add material again to FG item card.
12. In NAV, the customer support team create sales return order to return this QTY.

Sr.
Revision No. Date of issue Reason for change
No.
1 0 01-07-2012 Original issue of Document
All the documents revised in line with global change of
2 1 01-07-2014
documentation system.
3 2 15-05-2017 Review Entire Manual Frequency
4 3 20-05-2018 Review Entire Manual according to ISO 9001:2015

5 4 10-03-2020 Review Entire Manual Frequency

6 5 01-04-2023 Review Entire Manual

Owned by Approved by Issued By

Copy No
Officer – CP (WH) Leader – CP-WH (Egypt) Management Representative

Copy No

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