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Consumer Credit Disclosure

This document provides a summary of Blue Motor Finance Limited's consumer credit disclosure document. It regulates who Blue is regulated by (the FCA), the non-advised service and limited product options provided, that no fees are charged but commission is received and passed on, and details on making a complaint and rights to refer unresolved complaints to the Financial Ombudsman Service.

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16 views

Consumer Credit Disclosure

This document provides a summary of Blue Motor Finance Limited's consumer credit disclosure document. It regulates who Blue is regulated by (the FCA), the non-advised service and limited product options provided, that no fees are charged but commission is received and passed on, and details on making a complaint and rights to refer unresolved complaints to the Financial Ombudsman Service.

Uploaded by

filffsorin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Consumer Credit Disclosure Document

This document provides information about us, the products we offer, the services we provide, what
we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

Blue Motor Finance Limited (Blue) is authorised and regulated by the Financial Conduct Authority
(FCA), the independent regulator of financial services, under firm reference number 737682. You can
check this on the FCA's website www.FCA.gov.uk/register or by contacting the FCA on 0300 500
8082.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or make product
recommendations. We will ask some questions to help in our assessment of the information you
provide to us and we will present a product or products relevant to your requirements. You will then
need to make your own choice about how to proceed.

What products do we offer?

For a customer we are not able to lend to directly, Blue is authorised to act as a Credit Broker and
offer a limited number of finance products from a selected panel of lenders.

What will you have to pay us for our services?

We do not charge a fee for introducing you to a partner finance company or for managing your
application. However, we would typically receive a commission payment from the finance company
for introducing you as a customer and, where you have been introduced to Blue by a third party, we
would typically pay a commission to that introducing party.
The partner finance companies that we work with, typically pay commission at different rates.
However, the commission we receive does not affect the amount that you pay the finance company
under a credit agreement.

What to do if you have a complaint

If you are not entirely satisfied with any aspect of our service, please let us know. Our aim is to
resolve complaints by the close of three business days. Where that's not possible, we will write to
you within 5 working days.

If you wish to make a complaint, you can contact us directly by:

Phone: 020 3005 9330 Email: [email protected]

Post: Blue Motor Finance Limited, PO Box 565, Sevenoaks, Kent TN13 9RE

When writing to us, please include full details of your complaint and your agreement number.
For further information on making a complaint you can visit bluemotorfinance.co.uk/Complaints
Financial Ombudsman Service

If you are not satisfied with our final response or 8 weeks have passed since you first raised your
complaint, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).

FOS was set up by Parliament to provide a free independent review service. You will not be able to
refer your complaint to the FOS if you have not contacted us first.

Phone: 0800 023 4567 Email: [email protected]

Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Web: www.financial-ombudsman.org.uk

Using Your Personal Data

As your data is being processed by Blue, please read our Fair Processing Notice which is accessible at
the foot of our website https://bluemotorfinance.co.uk/

We are registered with the Information Commissioners Office for the purpose of Data Protection,
our registration number is Z735387X.

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