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Stranscript Video 2 Topic 3

Assertive communication involves stating needs while respecting others, unlike aggressive behavior which pursues one's own rights at the expense of others. The key aspects of assertive behavior are expressing thoughts calmly without fear of not being heard, while controlling emotions and rarely interrupting. In contrast, aggressive people believe their rights are paramount, are not receptive to other views, like to control conversations by speaking loudly and interrupting, and can intimidate others. Passive and passive-aggressive behaviors respectively involve not speaking up and hiding feelings/manipulating others behind the scenes.

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Đoàn Thanh An
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43 views

Stranscript Video 2 Topic 3

Assertive communication involves stating needs while respecting others, unlike aggressive behavior which pursues one's own rights at the expense of others. The key aspects of assertive behavior are expressing thoughts calmly without fear of not being heard, while controlling emotions and rarely interrupting. In contrast, aggressive people believe their rights are paramount, are not receptive to other views, like to control conversations by speaking loudly and interrupting, and can intimidate others. Passive and passive-aggressive behaviors respectively involve not speaking up and hiding feelings/manipulating others behind the scenes.

Uploaded by

Đoàn Thanh An
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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It is a common perception that being

assertive as the same as being aggressive, but it's not true. Both assertive and
aggressive
communication involves stating your needs. However, the difference
lies in the way you do it. The key to communicating assertively
is to express your feelings, thoughts, beliefs, and opinions in an open manner
that respects the rights of others, in addition to yourself. And in a globally
connected workplace,
it's essential to be sensitive to the fact that you're well intentioned assertive
behavior might be perceived or received differently by global colleagues,
especially from an authority perspective. Let's explore how assertive behaviors
compares with other common behaviors that you might encounter in the workplace.
Some common behaviors that you might
experience in the workplace are assertive, aggressive, passive aggressive,
and passive. Besides assertive behavior, the three
other behaviors can negatively influence others and cause trouble in the workplace.
Let's find out how they
stack up against each other. People behaving assertively demonstrate
self-confidence, they are honest and clear with their views and encourage
other people to share their views. They believe their rights
should not be denied, but they will not pursue those
rights at the expense of others. People demonstrating assertive behavior, speak
calmly with no
fear of not being heard. Consequently, they rarely feel
the need to interrupt others and are in firm control of their emotions. People
displaying aggressive behavior
believe that their rights must be respected at any cost. They are prone to thinking
they can't be wrong and are not very receptive to other opinions. They like to be
in control and
tend to speak loudly, sometimes interrupting others. They can come off as
intimidating and
rude. Passive aggressive behavior is
a sneaky hidden form of aggression. People behaving passive aggressively
will conceal their feelings, but they secretly set traps or maneuver
behind the scenes to get their way and punish those who crossed them. Because of
their hidden or
pent up feelings people exhibiting passive aggressive behavior can come
across as dishonest and ambiguous. People behaving passively
display low self-confidence, they don't speak their minds and
hardly ever stand up for themselves. Passive behaviors often the outcome of
people believing that other people's rights and
views carry more weight than their own. People behaving passively
fear confrontation and will avoid any risk of
disturbing relationships. They rarely say no and
rarely contribute to group discussions.

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