Discover more

A complete guide to your Virgin Media TV powered by TiVo

2 | Contents Contents

TV. It’s brilliant

isn’t it? And we
Go explore 03
Your TiVo remote
®
04
Remote basics 05

think you should

Home screen 06
Discovery Bar 07
Watching live TV 08

have more of the

How to set my favourites 09
Pause, rewind, fast forward 10

TV you love.
Info banner 11
Catch Up TV & On Demand 12
Search & Browse 13
Recording 15

Your favourite channels. Your favourite shows. TV On Mobile & online recordings 16

Demand and Catch Up as well. But what if we were to My Shows 17

take it to the next level? Managing planned recordings 18

Recording tools 19
TiVo Suggestions 20
Rating shows and movies 21
The status bar 22
Parental Controls 23
Apps & Games 24
Help & Settings 25
Accessibility 27
Advanced settings 28
Troubleshooting 30
Customising your TiVo remote 33
Your TiVo® box 35
Your on screen icons 37
3 | Go explore Contents

Go explore
Virgin Media TV powered by TiVo.

With so many channels and thousands of 1. Play around

hours of On Demand programmes, it’s hard Need a hand?
to be sure that you’re seeing all the best It’s easy to find your way around. There
are simple steps for how to do everything If you need help anywhere along
shows on TV. This smart little box makes
in this guide. the way you can find this using
it easy.
your TiVo box. Just go to the Help
Now you can search for specific shows and 2. Make it your own & Settings menu on the Home screen
stars in one place, browse for programmes and choose Help.
Your TiVo box remembers all the TV you’ve
by your tastes, the type of show you like or watched and learns what you like the most,
even your mood. it makes suggestions and searches out
your favourite things using WishList™.
It gets to know you and recommends more
of the TV you love and saves it for you so 3. Use your thumbs
you don’t miss anything. It even brings online
stuff like YouTube and eBay to your TV. You can also rate any show with the
Thumbs Up™ or Thumbs Down™ buttons
Sounds good doesn’t it? But to really get on your remote.
to know your TiVo box, get involved and
see where it can take you.
4 | Your TiVo remote Contents

Your TiVo
Takes you to the Home screen

Press anytime to
Use the arrows to find your way start watching live TV

remote
around the guides and menus
View the info banner
Select options and view the
Opens and closes the TV Guide Mini Guide while watching live TV

Use zoom to make the Not in use yet

Video Window full screen
If you’ve got the remote, you’re the boss. Change the volume or Turn subtitles on or off
So start pushing some buttons and see mute the sound of your TV,
if you’ve set up this function
where your TiVo box can take you. Change channel or page up and
down in the guides or menus
Go straight to your recordings
Press Thumbs Up or
Thumbs Down up to Records the show you’re
three times to rate shows, watching or sets up a recording
recordings or On Demand in the TV Guide
Navigation buttons Press up to three times
Press play to start watching a
show that’s been fast-forwarded,
to rewind faster
Use to navigate around the rewound or paused
menus. You’ll find that takes you to the Also plays a show in My Shows
next menu option and takes you back Press up to three times
where you came from. Pause live TV, recordings
to skip ahead faster
and On Demand
Stops a show and takes
you back to the programme
information screen Skips forward in 30
Tips for using your remote second sections
Skips back 8 seconds
Use to page through the full TV or skips back a screen
Guide and other menus. Change your options or use
interactive tools. See the on
Use to power down your TiVo box. Plays in slow motion screen tips
Any recordings that are in progress
or scheduled will still take place. Use the number buttons
To power back up, press again. to enter channel numbers
Want to use your TiVo box remote to
control your TV? See page 33 to find
out how. Clears the info banner or TV Takes you to the last live TV
Guide and deletes My Shows channel you were watching
or My Planned Recordings
5 | Remote basics Contents

Remote basics

Navigation keys Enlarge the Video Window Go back to live TV

Use the arrow keys to navigate around the Press any time you are in the menus Press and hold or to catch
menus. You’ll find that takes you to the to go back to the programme shown in up with live TV while in delay TV.
next menu option and takes you back the Video Window.
Clear screen
where you came from. Fast forward and rewind To remove the info banner,
View Home screen Mini Guide or search text, press
Press and to fast forward and rewind.
Press to go to the Home screen. From Pressing again makes it slower or faster. Delete recordings
there, you can do pretty much everything. To delete from My Shows or
If you miss a line of dialogue press
Change channel to go back 8 seconds. My Planned Recordings, press
Use the while watching live TV to If you’d like to fast forward 30 seconds,
change channel. press
Page up and down To go back to the beginning of a show,
Press to page up and down long press and hold
lists in menus or the grid TV Guide.
Press and hold to jump to the end
View My Shows of a recorded show.
Press to go straight to your
recordings.

Browse menus
Use to navigate menus on the grid guide.
6 | Home screen Contents

Home screen
The Home screen will take you anywhere
you need to go. Ready? It all starts here.

Watch while you explore Take a look My Shows & Recordings

View and manage the shows you’ve How to use it
The Video Window on the top right of the TV Guide recorded and the ones you’re planning
Home screen lets you keep watching live 1. Press on your TiVo remote
Browse the full TV listings for something to to record. See page 15 for more.
TV, On Demand programmes or a recording to see the Home screen.
watch or record. You can also look through
while you browse the menus. To pause past TV listings to watch in Catch Up TV. Apps & Games
2. To move around the screen, press
what’s showing, press on your remote, Programmes available as Catch Up TV, Check out the latest apps and games.
then press to pick up where you left are marked . Choose from loads of On See page 24 for more.
off. To watch what’s showing in the Video 3. When you highlight a menu on the
Demand TV, movies and more. See page 12 Help & Settings
Window on the full screen, press left of the screen, the right side of
for details. Get the latest help, personalise your box’s
the screen tells you what further
Search & Browse settings and set Parental and Purchase
options are available.
Find what you want by searching for Controls. See page 25 for more.
4. When you find a section you want
something or someone specific, or
to explore some more, press or
browse by a category such as Sport
to access it.
or Movies. See page 13 for more.
7 | Discovery Bar Contents

Discovery Bar
Want to go a bit deeper? How about trying something
you’ve never seen before, without trawling through the
listings? Hit the Discovery Bar to find out more.

Find your new favourites

How to use it
The Discovery Bar is here to help you.
1. From the top item in the menu,
It recommends new things for you to try. use the arrow to move into the
Discovery Bar. When you highlight
There’s a constantly updated list of shows
something in the bar, you’ll see
you might like, based on the TV programme
more details about it.
that you’re browsing, the most popular
shows and our favourites too. 2. Press the and to move around
the bar.
3. Press to find out more about a
show.
8 | Watching live TV Contents

Watching
live TV
Want to watch live TV? We’ve got all your favourite
channels to choose from, including lots in super sharp HD.

Getting started Browse the full TV Guide Using the Mini Guide Worried about missing a show?
Live TV is anything that’s being broadcast The TV Guide shows the next two weeks of Want to carry on watching live TV while You can’t set a reminder with your TiVo box.
live on any channel, right now – press live TV and the past week. So, if you simply seeing what’s on elsewhere or setting But you can record it, then watch it back
on your remote to start watching. want to take a look around and see what’s a recording? from My Shows whenever it suits you.
coming up, head here.
To skip one channel at a time press on While watching live TV, press to see
1. Press on your remote.
your remote. the Mini Guide. TV Guide Tip
To go to a specific channel just type in 2. Use and to go up or down
The show you’re watching now will be If you missed a show and want to find
the number. a channel.
highlighted in the guide, and you’ll see it on one of our catch up channels you
To jump back to the previous channel 3. Use to go up or down a page. what’s on the next two channels for the can go ‘back in time’ in the TV Guide.
press next two hours too. Use and , and Just press to go back 2 hours or
4. Use and to move forward or back press to go back a whole day and
and on your remote to move around the
To see the full listings in the TV Guide press through the different shows, half an look out for
Mini Guide. Or the to move up or down
or use the Mini Guide. hour at a time.
a page.
5. Press or to move forward or back
Press or to move forward or back
by 2 hours.
two hours.
6. Press or to skip 24 hours ahead,
Press or to go forward or back
or 24 hours back.
24 hours.
Highlight a show and press to watch
it, or set up a recording if the show hasn’t
started yet.
If episodes from this show are available in
Catch Up TV or On Demand, you’ll see the
options for that here too.
To remove the Mini Guide just press
9 | How to set my favourites Contents

How to set
My Favourites

My Favourites You can also filter the TV Guide so you only Viewing your favourites
see your favourite channels. To view specific channels only (your
Want to browse by your favourite channels favourites or sport channels, for example),
only? You do this from the Mini Guide, TV 1. Select Help & Settings on the press to choose from the list of available
Guide or from the Home screen. Home screen. channel types. When you select one, only
2. Choose Settings. channels of that type will be displayed in
Setting My Favourites the guide.
3. Choose Channels.
Having a list of favourite channels makes it
This setting remains in place across the TV
easier to browse the TV Guide. Once you’ve 4. Select Channel List.
Guide and Mini Guide until you press blue
got this set up, you can quickly browse
5. Highlight a channel and press on to change it again. Select All Channels
what’s coming up on those channels in the
your remote to make it a favourite. to see everything.
TV Guide and the Mini Guide.
To remove a channel from your favourites,
press
10 | Pause, rewind, fast forward Contents

Pause, rewind,
fast forward
Total control, with just a few taps of your remote.

Pausing the status bar Fast forwarding Rewinding

You can pause live TV whenever you want, So you’re watching a live show you paused, Want to see something again? It’s easy
for up to an hour. but now you want to fast forward? to go back a bit too.

Just hit on your remote to pause what Press once to fast forward. Press it again Press and the show rewinds. Press it up
you’re watching. to go faster, then one more time if you want to three times to increase the speed and the
to go even faster. You can fast forward until opposite direction to slow down. Press
A green status bar, will pop up, showing a
you catch up with live TV. to return to normal speed at any time.
one-hour period, so you can keep track of
where you are, and how far behind live TV Press once to go forward 30 seconds. Press once to skip back 8 seconds.
you are. Press and hold the to catch up to live TV.
To see a slow motion replay press
To stop fast forwarding, and start watching, followed by
just press
The green line shows how long you’ve been If you want to go back to the beginning of
watching the channel. Press and then to move a small step the recording or saved portion of the show
forward. press and hold
The thick white line shows your current
point in time. The smaller white tick marks If you’ve fast forwarded a bit too far press Whilst rewinding, press to jump back
show 15 minute intervals. to go back a bit then press to start to the previous tick mark.
watching again.
When the white line is back in the green
segment, you’re behind live TV. Whilst fast forwarding, press to jump
to the next tick mark.
To start watching the show you’ve paused
again press or
Or to catch up to live TV press and hold
To view the green status bar, anytime just
press , , or
11 | Info banner Contents

Info banner
The info banner is always on hand to let you
know what you’re watching and recording.

The info banner appears whenever you Subtitles Audio Description

change channel, showing you what’s on Choose whether you want subtitles For the blind and partially sighted
How to use it
now and next. Press to go to the full on or off. If subtitles aren’t available, some channels provide audio or audio 1. The info banner appears whenever
info banner and access all this: the icon will be dimmed. To turn descriptions of what’s happening on you change channel. To see the full
subtitles on permanently you can the show. If the icon is dimmed, there’s banner press on your remote.
Recording
do this within Settings. no audio track available.
The top icon in the info banner shows 2. To hide (or reveal if hidden)
what you are currently watching. If you are Audio Streaming the banner press
watching TV, pressing allows you to If more than one audio track is available, Indicates that the show you’re watching 3. To see it again press
change the recording options for the current this icon will be lit. If one of the tracks is an On Demand programme. Pressing
programme. If you are playing a recording available is Dolby Digital track, you’ll on the streaming icon will do nothing. 4. Use and to scroll through the
from My Shows or an On Demand show, see the icon below instead. icons, then press to select.
pressing will do nothing.
Dolby Digital
If you highlight at the bottom of If there is a Dolby Digital audio track
the info banner, this will show you what available the Dolby Digital icon will be
is playing or recording on the other tuners. shown in place of the Audio icon. If it’s
Press to select a tuner and then press dimmed, a track’s available, but you’re
to view the programme on that tuner. not using it.
You cannot press to cancel or start
recording on the other tuners. Pressing
only applies to the programme you
are currently watching.
12 | Catch Up TV & On Demand Contents

Catch Up TV
& On Demand
With TV On Demand, there’s no need for that old
TV listings mag – you create your own TV schedule.
And we give you Catch Up TV too, because we
know what it’s like to miss your favourite show.

You can find most of our On Demand On Demand How to watch Catch Up TV Watch Catch Up TV
music, movies and shows in the Catch Up & On Demand
If you don’t fancy watching what’s on from the TV Guide
TV & On Demand area (and it’s the only
place where On Demand music and adult live TV, get what you want On Demand 1. Press on your remote. 1. Press to go to the TV Guide, select
programmes are available). Other On instead. You have thousands of On your channel and use or to scroll
Demand programmes available to you, 2. Highlight Catch Up & On Demand.
Demand shows and movies can also back through the history of shows.
be enjoyed via Search & Browse or the most of them as part of your existing 3. Use to select Catch Up TV or the
monthly subscription. Others, like first run different On Demand options (Movies, 2. Shows available as Catch Up
Discovery Bar.
movies, are available to play immediately. Music, etc). are indicated with
Catch Up TV 4. Follow the steps to start watching. 3. Press on the show you’ve selected
Movies On Demand
Catch Up TV is where you’ll find many to watch now.
Over 500 constantly updated films, from the 5. Alternatively, watch Catch Up TV by
unmissable shows from the last seven latest releases to old favourites, instantly pressing to go to the Programme
days, all ready to watch when you are. available at the touch of a button. Guide, selecting your channel and
This includes programmes from ITV Music On Demand pressing to scroll back through the
Thousands of music videos, gigs, concerts history of shows.
Net Player and 4oD on your TV.
and karaoke.
TV Choice On Demand
Entire series of cutting edge comedy, great
dramas and award winning documentaries,
Rented an On Demand movie?
you can watch back to back.
Go to the On Demand menu then
More On Demand
Current Rentals to access it.
Even more choices, including live events
and adult-only shows.
13 | Search & Browse Contents

Search
& Browse
Let’s say you’re in the mood for a thriller. Or a bit of comedy.
How about being able to browse by theme or genre, or that actor
you really like? Well that’s where your TiVo box can really help.

Browse all TV Search by title or name 5. As you select letters, your TiVo box
searches all live TV available for the next Tips for searching
You can browse by TV, Movies, Sport or If you’re looking for something specific, two weeks, and any On Demand shows,
a category such as Action & Adventure. you can search by a programme title or containing that word. Use to delete individual letters or
Favourites gives you a shortcut to the a person’s name. press to remove all letters and start
shows that you’ve given a Thumbs Up 6. When you see what you’re searching the search again.
1. From the Home screen choose for, use to move into the search
to. Collections include shows we think
Search & Browse. results. Then highlight the one you When searching for an actor or a
you’ll like with similar themes, like food or
want and press to select it. director, enter the name like this:
holidays, updated every week. And Pick of 2. Select Search all TV.
Last Name, First Name.
the Week includes topical content that we 7. Select Get this show to watch if it’s
3. You’ll see a keypad on the left of the
think you’ll enjoy. available from live TV or On Demand, Make sure the name is spelt correctly,
screen, which you can use to enter the
to record the next showing or set up a with a comma separating it.
From the Home screen just choose Search word or name you want to search for.
& Browse then Browse All TV. Series Link, which will record the whole Replace hyphens (–), slashes (/) and full
4. Use the and or and arrows series. See page 15 for more on getting stops (.) with spaces.
on your remote to move around the a Series Link.
letters. Press to choose the letter You don’t need to use apostrophes (‘)
you want. and ampersands (&). E.g. Searching
for six oclock news news will still pick
up the Six O’Clock News.
When searching by name or show title,
press to jump from the keypad to
the first item in the list.
The show is available on Catch Up TV
and On Demand when the icon
is shown as part of the programme
description on the right.
14 | Search & Browse Contents

Create a WishListTM search To watch any of the shows recorded by the

WishList, just go to My Shows. WishList
If the actor, director or subject you’re recordings are marked with a star, like
looking for isn’t listed in your search results, this . Once the programme is within the
try a WishList search instead. That way, timescale for being deleted, the star icon
your search will be remembered so you can will be replaced with an
use it again. Alternatively you can set your
TiVo box to automatically record shows that Edit or delete a WishList search
match your search.
You can change an existing WishList
How to set up a WishList search search, to correct a spelling for example,
or delete a WishList search completely
1. From the Home screen choose anytime. From the Home screen go to
Search & Browse, then My WishList Search & Browse, select My WishList
Searches. Searches and choose an existing search
to edit or delete.
2. Choose Create a WishList Search.
3. You can now choose the things you’d
like to search by. Search by one or all
of these: keyword, title keyword, actor,
director, category.
4. Your TiVo box will automatically give
your search a name. If you’d like to
change this name, simply select
WishList Name.
5. Once you’re happy with the search
you’ve set up, choose Done creating
this WishList Search.
6. You can ask your TiVo box to
automatically record anything that
matches your WishList search.
To do this choose Auto-record
WishList programmes.
7. You can also see a list of the
programmes that match your search
and are showing within the next
two weeks by going to View coming
soon programmes.
15 | Recording Contents

Recording
So you’ve found all this great telly. How about having
it recorded for you? And not just a movie or an episode,
but a whole series. Luckily your box has enough space
to store all your favourites.

Ways to record Recording live TV Recording the saved portion Changing a Series Link
1. To record the show you’re watching Your TiVo box lets you record 2 programmes, Your TiVo box automatically saves up to Whenever you choose to record a series,
now, simply press while watching a third on live TV or even an 60 minutes of the channel you’re watching, you’ve got the chance to tailor the options
On Demand show. Or you can record 3 live even when you’re not recording. for that recording by going to Manage My
2. You can choose to either just record
programmes and, at the same time, watch Series Link, selecting the programme,
this episode, or record the whole series So if you’ve been interrupted during your
something you’ve recorded earlier! pressing and going to Change
using a Series Link. favourite show, or haven’t got time to catch recording options.
3. To stop recording what you’re watching To record the channel you’re watching now, the last few minutes, you can record the
now, just press again and choose simply press saved portion along with the rest of the Series Link Options
Stop the current recording. show by pressing and then choosing
The show will be recorded from when Record
Record this showing.
4. You can also stop any recordings in you started watching, not recording. Don’t want to record repeats? Choose
progress by pressing , choose the You can choose to either just record this Series Link from Record New & Repeats, New Only
show, then press episode, or record the whole series using a or Everything.
If a show is part of a series, you can get
5. To cancel or amend any planned Series Link. a Series Link to the series. A Series Link
recording, go to My Shows & To stop recording what you’re watching, just automatically records every episode of
Recordings in the Home screen and press again and choose Stop the series that airs on the selected channel,
then My Planned Recordings. Press the current recording. even if the time slot changes.
on the planned recording and choose
to cancel or amend it. Recording from the TV Guide 1. Press on your TiVo remote.

1. Press on your TiVo remote. 2. Highlight the show you’d like to record
and press
2. Highlight the show you’d like
to record and press and select 3. Select Series Link & Other Options.
Record this showing. 4. Press
5. Select Get a Series Link.
16 | Mobile & online recordings Contents

Mobile & online

recordings
Not at home? Not a problem. You can still search for and
record all the things you want, online and on your mobile.

On your computer On your mobile

1. Go to virginmedia.com/tvguide and 1. Using your mobile internet, go to
sign in to your account. virginmedia.com/tvguide via the
sign in to record button.
2. Check that the region and package
displayed is the right one for you. Once 2. Select the TV region you live in to
you have selected your region, package ensure the right regional shows are
and premium add-ons, they should be displayed. You can also select your
automatically pre-selected next time TV package from here. Once you have
you visit. selected your region and package they
should be automatically pre-selected
3. Use search to find your favourite show,
next time you visit.
movie, actor or director or browse the
TV listings guide by category, channel, 3. Search for your favourite show, movies,
favourites or date & time. actor or director. Or browse the full TV
listings by channel or date & time.
4. Click on the programme name of your
selected show to view the programme 4. When you’ve found what you want,
information screen. You will see your click More Info to view more details.
recording options. If the programme If you have a smart phone, you just
is part of a series you will have the click on the programme name. If the
option to record the whole episode programme ends in more than 35
or the whole series with a simple click minutes time you will see an option
of the mouse. to record the programme.
5. You can set a recording up to 35 5. You can set the recording up to
minutes before the show starts. 35 minutes before the show starts.
6. Wait for the message that tells 6. Wait for the message that tells
you whether the recording was you whether the recording was
sent successfully. sent successfully.
17 | My Shows Contents

My Shows
You’ve recorded that show, with that actor
you like. This is how to watch it back whenever
you want.

My Shows lists all the TV shows that you’ve Recently deleted folder How to delete shows quickly
recorded and also those that your TiVo box Even if Groups is turned off, you’ll see Highlight a show and press to remove Tips for My Shows
has recorded for you. the Recently Deleted folder at the bottom it from My Shows. You can always find
If you want to get to the end of the
of the My Shows list. To recover a recently it again in Recently Deleted , if you
My Shows list quickly then press
Your Recordings deleted show, go into the folder, select the decide to watch it after all. If you want to
The shows that you record are listed show you want to rescue and the select scrap a whole series, press on the
first, with series grouped in folders Recover this show. series folder.

Grouping Sorting Find planned recordings quickly

The Groups function organises your You can sort your recordings in alphabetical When you’ve scheduled recordings, you
recordings into folders, so different order or by date recorded (with the newest can find them in My Planned Recordings.
episodes of the same show will be at the top). Choose My Shows & Recordings on the
grouped together. Groups is on Home screen to bring up the My Planned
Available space Recordings folder.
automatically, but you can turn it Can you see a small bar underneath and
off by pressing on your remote. a percentage amount underneath where it Recording Hiccups
When your shows are grouped, you can says My Shows? This indicates how much If you have any issues with failed recordings
highlight the group name and press recording space you have used. then try looking in Recording Hiccups
to play all of the shows in the group in to see what happened. You can find this
Programme details option when you highlight My Shows &
sequence, beginning with the oldest. You can find out more about any of your Recordings on the Home screen.
Suggestions folder recordings in My Shows by highlighting
Shows that your TiVo box has recorded the show and pressing . From here you
appear in a folder called TiVo can also choose to play, delete or stop
Suggestions . recording it.

If your box gets full, it’ll delete the

Suggestions first.
18 | Managing planned recordings Contents

Managing planned
recordings
Keep on top of your recordings by managing and prioritising.

Head to My Shows & Recordings to view Managing your priorities Recordings Hiccups
and manage the shows you’ve recorded and
the ones you’re planning to record, including Your Series Link and WishList searches If you set a recording but it didn’t happen
those that are part of a Series Link. are prioritised in the order that you set them or isn’t going to happen in the future, this
up. So, the first recording you decide to is where you’ll find out why. Select the
Cancelling a recording make on your new box will be automatically show to find out what the problem is.
set as the most important. This affects what
Changed your mind? To cancel a happens if there’s a recording clash. If you
recording you’ve set up, go to My Planned want to change the priority of a recording,
Recordings, highlight the show’s title and you can.
press on your remote.
1. Select My Shows & Recordings on
the Home screen.
1. Choose Manage My Series Link.
2. Use the arrows on your remote to move
to the recording you want to change.
3. Press to select it, then move it to
a different spot in the list using the
and arrows.
19 | Recording tools Contents

Recording tools
Extra features to make your recordings run smoothly.

There’s nothing worse than missing the Recording with To get set up, go to the Home screen,
nail-biting finale of your favourite show, Overlap Protection™ select Help & Settings, then Settings,
or the kick-off of the big match you’ve then Recordings, then Overlap Protection.
recorded. But the beauty of your new If Overlap Protection is turned off, when
TiVo box is that it’s got that covered. two shows overlap by a few minutes on Extending live recordings
the same tuner, the lower priority recording
Live events like sport and awards
Overlap Protection™ is cancelled. With Overlap Protection turned
on, your TiVo box cuts the lower priority ceremonies often run over. But you can
If you’re recording a few shows back to recording by a few minutes (up to five) to use the Extend Live Recordings setting
back, but on different channels, you’ll want allow both shows to record. so that your box will automatically ask you
to make sure that your TiVo box doesn’t whether you want to add extra time onto
miss the start of one, or the end of another. For repeated recordings, Overlap Protection your recording when these types of shows
uses the Manage My Series Links menu are on.
The Overlap Protection feature gives you to learn which shows have higher or lower
additional options for dealing with recording 1. Select Help & Settings on the
priorities. One-off recordings receive the Home screen.
clashes when they occur. highest priority, while TiVo Suggestions
always have the lowest. 2. Choose Settings.

When you set a new recording, your 3. Select Recordings.

TiVo box will let you know of any recording 4. Then Extend Live Recordings.
clashes and give you options to resolve
it, including cutting short the lower
priority show.
20 | TiVo Suggestions Contents

Suggestions
What if your TiVo box remembered all the things you enjoy?
And then made Suggestions to help you discover more, so
there’s no need to flick… flick… flick.

Your box learns what you like the most and Recorded Suggestions Turn off auto-recording
makes Suggestions for you. But not just
any old stuff – it suggests programmes All your recorded Suggestions are listed 1. Go to Help & Settings from the
and movies based on your recordings and in My Shows in a Suggestions folder . main menu.
thumb ratings. You can watch, rate, and delete them just
2. Choose Settings and enter your PIN
like any other shows.
(if you’ve set one up).
Upcoming Suggestions
Auto-recording Suggestions 3. Choose Recordings, then
Check out your TiVo box’s suggested Suggestions to change your settings.
shows and review them. If there’s space on your box, it’ll
automatically record your Suggestions for
1. Choose Search and Browse from you. But don’t worry, Suggestions won’t
the main menu, then Browse All TV, replace the shows you’ve chosen to record.
then TV. And they’re always the first to be deleted to
2. Now select which you’ll see make room for specific recordings you’ve
displayed on the right of the screen. set up.

3. You can then use and to tell your Improve your Suggestions
TiVo box what you think of its suggested
1. See what your box has suggested
shows, or cancel the recording.
for you, go to the bottom of the
To find Upcoming Suggestions quickly, you My Shows list and select . Scroll
can give it three Thumbs Up. It will then down to the bottom of the folder and
appear in Favourites within Browse All TV. select Improve my TiVo Suggestions.
2. Highlight the show and from here you
Pressing Thumbs up on Upcoming
can make improvements by pressing
Suggestions will make sure the whole
or
folder also appears in favourites.
21 | Rating shows and movies Contents

Rating shows
and movies
Love it? Hate it? When you’re watching a live or
recorded show you can give it a Thumbs Up™
or Thumbs Down™ at the touch of a button.

If you give something a Thumbs Up,

your TiVo box will record similar shows How to rate
and movies, and you’ll find them in your
1. You can rate any show – whether
Suggestions list. Giving a show a Thumbs
it’s live and showing now, recorded,
Down, will help prevent similar shows being
or listed in the TV Guide.
suggested to you in the future.
2. If you love it, press on your
The more you rate stuff, the better your remote, up to three times if you
Suggestions will be. So don’t forget to think it’s brilliant.
hit or
3. If you don’t like it, press on
your remote, up to three times if
you really didn’t like it.
22 | The status bar Contents

The status bar

When we talk about status bar we’re referring to controls like
pause, instant replay and rewind, that let you move around
recordings and On Demand. The trick is that you can use them
while watching live TV as well.

You are here Recordings and On Demand

You can see where you are at any time by In recorded shows and On Demand the
pressing , , or – this will display status bar shows the length of the show.
the status bar and let you move around in If a show is less than three hours long, the
the show. tick marks show 15 minute intervals; if it’s
more than three hours but less than six
Live TV hours long, the tick marks show 30 minute
In live TV, the status bar represents 1.5 intervals. And if it’s more than six hours
hours and the green bar shows up to one long, tick marks show 60 minute intervals.
hour of saved live TV. The white tick marks
show 15 minute intervals. The bold white Tick marks are
15 minutes apart.
line shows where you are at any point, and
if you’re in the green, you’re behind live TV.

The bold white line

and time indicate
where you are now. The rewind The show is
button has been two hours long.
pressed twice.

Tick marks are Live TV is paused. This end is

15 minutes apart. where you catch
up with live TV.
23 | Parental Controls Contents

Parental
Controls
You’ve got all this incredible TV, but not all of it’s
suitable for everyone. Take control of who can
see what with your Parental Controls.

Parental Controls Protecting your PIN Changing Purchase Controls Locking channels
If you’ve got children in the house, there It’s important that you keep your PIN You can also extend the PIN to control If you lock a channel, whatever time of day
might be certain channels and shows that number safe and don’t give it to any some purchases such as movies. it is, a PIN will always be needed to access
you don’t want them to watch. That’s where younger children. it or record from it. You can lock or unlock
1. Select Help & Settings on the
your PIN comes in. as many channels as you like.
Changing your PIN Home screen.
Remember to change your PIN as soon as 1. Select Help & Settings on the
Your box comes with a default PIN of 1234. 2. Choose Purchase Controls then
your box is set up. A PIN is always needed Home screen.
As this is quite easy to guess, we’d enter your PIN.
to watch: 2. Choose Parental Controls then enter
recommend changing this straight away. 3. Choose Require a PIN to purchase
You can change it again at anytime, if you your PIN.
Programmes rated 12, before 8pm. or Allow purchases without a PIN.
think your child may have discovered it. 3. Select Lock channels.
Programmes rated 15, before 9pm. Hiding adult channels
1. Select Help & Settings on the 4. Highlight the channel you want to lock
Programmes rated 18, before 10pm. Home screen. You can hide any adult channels so they or unlock.
A channel you’ve chosen to lock. won’t appear in the TV Guide or Mini Guide.
2. Choose Parental Controls then enter 5. Press
To hide the channels:
Any adult channels. your current PIN.
1. Select Help & Settings on the 6. Press to exit and save your settings.
3. Select Change PIN.
On Demand content carries either an Home screen.
age-rating (such as PG, 15 or 18) or a If you lose or forget your PIN call 150 2. Choose Parental Controls then
‘G’ for ‘Guidance’ flag as used by some from your Virgin Media home phone or enter your PIN.
broadcasters. All our On Demand 0845 454 1111* from any other phone.
programmes and movies carry a synopsis 3. Select Hide adult channels.
containing the Guidance Information.
24 | Apps & Games Contents

Apps & Games

How about online content on your TV? Like that video
that everyone’s talking about? All your bids, tweets and
updates? Now you can get it all on your TV screen.

Watch clips on YouTube, check your Explore the apps

bargains on eBay, keep up to date with
the latest tweets on Twitter and lots more. From the Home screen, select
Your TiVo box has its own broadband Apps & Games.
connection so it won’t slow down your
Select the app you want to launch
regular broadband service. And because
via the arrow keys and then press
your TiVo box is hooked up to the internet,
you’ll always be able to download new apps When you’re done, press to go
and install the latest software, ensuring that back to the Apps & Games menu.
it’s always up to date.
Watching BBC iPlayer
BBC iPlayer is available to everyone on the
TiVo service and there are 2 ways to access
it. Simply press the to access BBC
iPlayer when watching BBC channels. Or
press , select Apps & Games and then
BBC iPlayer.
25 | Help & Settings Contents

Help & Settings

We all need a little help every now and then.
This is where you’ll find it.

Help direct to your sofa Setting My Favourites Subtitles Home screen. You can press on your
Here you’ll find everything in this guide You can also filter the TV Guide so you only Subtitles are a textual version of the TiVo remote to pause the Video Window,
and more at the touch of a button. For see your favourite channels. dialogue in shows. and press again to resume playing.
the latest info on using your TiVo box, To hide the Video Window temporarily,
more topics not covered here or if you 1. Select Help & Settings on the To turn subtitles on or off permanently: press on your remote control.
just need some help with troubleshooting, Home screen. Press again to show the Video
1. Select Help & Settings on the Window. You cannot hide the Video
you can find this in our Help App. It’s a 2. Choose Settings. Home screen. Window on On Demand menu screens.
good place to start if you encounter
any issues. 3. Choose Channels. 2. Choose Settings then enter your PIN. If the show playing in the Video Window
4. Select Channel List. 3. Choose Display & Subtitles. looks interesting, enlarge the window to
How to use Help
full screen by pressing on your remote
5. Highlight a channel and press on 4. Select Subtitling.
1. Select Help & Settings on the control. Once you are watching in full
your remote to make it a favourite.
Home screen. 5. Set subtitles as On or Off. screen, press to record the show.
6. To remove a channel from your If you’d rather turn off the Video Window
2. Choose Help 6. Select Finish setting
favourites, press permanently, go to the Home screen,
3. Press the and to move around the subtitling options. select Help & Settings, then Settings,
menus and to select the information Display and Subtitles settings then Display & Subtitles, then Video
To turn subtitles on or off while you’re
you want to read. From the Home screen, choose Help & Window. You cannot turn off the Video
watching a show press
Settings, then Settings, then Displays Window on the On Demand menu screen.
4. From the top item in the menu, you can
use the to move into the Nav Bar. & Subtitles to personalise the display Video Window setting
of subtitles, improve Discovery Bar
Improve your Discovery Bar
When you highlight something in the
bar, you’ll see more details about it. recommendations, and turn the Video The Video Window is located in the upper Personalise the contents of the Discovery
Click to go to that article Window permanently on or off. right corner of the Home screen and most Bar based on your own preferences.
other menu screens, unless you choose For example, request more Tips & Tricks
5. Press the and to move around. to turn it off or temporarily hide it. The and less Movies.
Video Window continues playing the show
6. Press the button when you see
you were watching when you entered the
something you’re interested in to find
out more about it.
26 | Help & Settings Contents

Network settings Messages Copyright & Trademarks Clear programme information

All the details on copyright, trademarks & My Planned Recordings
Your box regularly connects to our cable We’ll keep in touch with news on what’s and other details for your TiVo box. Clears all programme information, cancels
network to get updated programme listings, new, important TV schedule changes and Series Link recordings and everything in
updates and other info, such as when your any other details you need to know about Diagnostics My Planned Recordings, and removes all
box last connected. You would normally your service. Tuner and set top box function details are Thumbs Up and Thumbs Down ratings. It
only need to access this screen if you here. You might be asked for some of this won’t delete anything in My Shows. So you
phone us for help. When you get a message, an envelope will info if you contact our Customer Care team. can’t do this by mistake, this option is PIN
appear next to the Help & Settings menu on
protected as well.
To see your network settings the Home screen. Clear or reset your set top box
Want to restart your box, or delete what’s Next time the box connects to the
1. Select Help & Settings on the Access your messages stored? Find troubleshooting tips and Virgin Media network it will gather new
Home screen. tricks here.
1. Select Help & Settings on the programme information. It takes about
2. Choose Settings. Home screen. an hour to complete this process.
1. Select Help & Settings on the
3. Select Network. 2. Choose Messages. Home screen. Clear & delete everything
2. Choose Clear or Reset Set Top Box. Wipes your box clean. This clears
Connect to the Virgin Media TV 3. A list of your messages will appear.
everything from the box including
service now Any unread messages are marked with 3. Select Restart or Reset System. Series Link recordings, WishList searches,
Normally, you won’t need to choose an
4. Choose one of the available options. Thumbs Up and Thumbs Down ratings,
this option as your box connects to the
4. Highlight the message you want to read Suggestions, programmes information,
network automatically every few hours.
and press Restart the set top box everything from My Shows and resets
But if you choose to connect manually
Parental Controls. This option is PIN
you’ll be able to see the status of the 5. If the whole message doesn’t fit on your Shuts down your box, then starts it back up protected and it takes about an hour
connection. While your box is connecting, screen, use to scroll through it. again. If you are currently recording, this will to complete this process.
you can still watch live TV, set up recordings be interrupted for the period of the reboot,
and search for shows. System Info
about 5 minutes. It won’t affect scheduled
Here’s where you’ll find all the technical
recordings, Series Links, WishList searches
Test connection stuff. If you get in touch with us about your
or Suggestions.
Test your connection and run tests related service, you’ll find all the info you need here.
to your network. Clear Thumb ratings and Suggestions
1. Select Help & Settings
Removes all Thumbs Up and Thumbs Down
View network status on the Home screen.
ratings and deletes the list of upcoming
View details about your network
2. Choose System Info. Suggestions. It won’t delete anything in
connection.
My Shows. So you can’t do this by mistake,
3. Select one of the available options.
this option is PIN protected as well.
27 | Accessibility Contents

Accessibility
Help for the visually impaired and hard of hearing.

Subtitles (S) Audio Description (AD) To turn Audio Description (AD) On or Off:

Subtitles are a textual version of the Audio Description can transform TV viewing 1. Select Help & Settings on the
dialogue in shows. for blind or partially sighted people who Home screen.
have difficulty seeing what’s happening 2. Choose Settings.
To turn subtitles on or off permanently:
on screen. Like a narrator telling a story,
1. Select Help & Settings on the Audio Description is an additional sound 3. Choose Audio.
Home screen. track which describes body language, 4. Select Alternate Audio.
expressions and movements.
2. Choose Settings then enter your PIN. 5. Select Default Audio Language.
3. Choose Display & Subtitles. Audio Description is only provided by
6. Then select Audio Description.
broadcasters on certain programmes
4. Select Subtitling. but, whenever it is available, Virgin Media To turn Audio Descriptions on or off while
5. Set subtitles as On or Off. customers can hear it. you’re watching a show press then
select
6. Select Finish setting Subtitling
options.

To turn subtitles on or off while you’re

watching a show press
28 | Advanced settings Contents

Advanced
settings
Customise your box’s video, audio and display
settings to get the best from your TiVo box.

Video Output 16:9 content will display normally. Letterbox colour

Content that’s 4:3 may look stretched, This setting allows you to choose which
Select Help & Settings on the Home to fill the full screen. colour should be used when your box
menu, then Settings and Video Output adds bars to the top and bottom or left
to personalise your box’s video settings. Panel
and right of the picture. There are two
Bars at the top and bottom, or left and
options – gray or black. Changing the
TV Aspect Ratio right, of the screen are used to display a
colour will only apply where the box has
The Aspect Ratio relates to the proportions picture that’s not distorted. E.g. on a 4:3 TV,
added the bars and not where they were
of your TV screen. A standard TV screen 4:3 content will display normally but 16:9
added by the broadcaster – changing the
has a ratio of 4:3. Widescreen TV’s have content might appear with bars at the top
colour can help to determine this.
a ratio of 16:9. You need to choose the and bottom of the screen. On a 16:9 TV,
correct one for your TV. There are two 16:9 content will display normally but 4:3
options on this screen: content might appear in bars to the left and
right of the screen.
16:9 Widescreen
Zoom
4:3 Classic screen Displays video that’s not distorted. On a
4:3 TV, 4:3 content will display normally
Aspect Correction Mode
but 16:9 content might have the edge of the
This lets you adjust the way the TV picture
picture cut off. On a 16:9 TV, 16:9 content
fits into your TV screen. It depends whether
will display normally but 4:3 content might
your TV is 4:3 (Classic screen) or 16:9
appear with bars on the left and right of
(Widescreen), and whether the picture is in
the screen.
4:3 or 16:9 format.

Full
Your picture will fill the entire screen.
E.g. on a 4:3 TV, 4:3 content will display
normally. Content that’s 16:9 will look as if
it’s squashed into the screen. On a 16:9 TV,
29 | Advanced settings Contents

Video Output Format Audio Dolby Digital for HDMI Output

Your box receives signals in any of five
possible formats – 1080i, 1080p, 720p, Select Help & Settings on the Home menu, Got a surround sound system? Use this
576i and 576p. then Settings and Audio to personalise setting to choose how your box will
your box’s audio settings. output sound.
If you’re using a HDMI cable to connect
your box to your TV, the box will Alternate audio When your box is connected to
automatically set the best video output Some shows are broadcast with more your surround sound system, choose
format for your TV. You can also set the than one audio track or language tracks. Dolby Digital.
output format for your TV by going to
When alternate tracks are available, If your box is connected directly to your
the Video Output Formats screen and
you’ll see lit white in the info banner. TV, choose Dolby Digital to PCM.
selecting Auto Detect.
If a Dolby Digital track is available, you’ll
see in the banner instead. Sound effects volume
You might want to experiment with all the
If you’d like to change the volume of your
different video formats that your TV and The Default Audio Language setting lets box’s sound effects (the sounds on your
the box support. You may find that some you choose which audio language track TV when you use the remote), or turn
formats are better suited to certain shows is played out by default. The default setting them off completely, you can do that here.
than others. is English. The default setting is medium.
The Video Output Formats screen You can change the default to be Audio
allows you to test and set the video Description. Audio Description is covered
output format manually. Select Test in the Accessibility section on page 27 of
Formats and then follow the on screen this guide.
prompts to test which formats your
television can display. The supported
formats will be automatically selected
in the list of available video formats.
30 | Troubleshooting Contents

Troubleshooting
Got a problem? We’ve got the solution. This is where
to get some help for some common problems.

1. Use this guide Starting up The input setting on your TV might not be Reduce the number of recordings marked
You’ll find simple steps for how to do right. Use the Input, Source or TV/Video Keep until I delete to other options, e.g.
most things, plus help for the most My box is taking a long time to start up? button on your TV’s remote control (not choose to keep them stored for just a
common problems, right here. If you’ve switched the power off completely your TiVo remote) to change the input. week instead.
(not just putting it into standby) it may take
2. Tune in on your TV about five minutes for your box to start up. My Shows list Set up any Series Link recordings to record
Get help from the comfort of your sofa, Don’t worry, it’s just warming up. only new episodes of the show, rather than
with our on screen guide. To take a look, My set top box says there’s no more all episodes (which could include repeats).
go to the Home screen on your TV, Remote control room for recordings, but it’s not full?
select Help & Settings then Help. Your box tracks how much space will be Can I watch a show while
My TiVo remote isn’t working with needed in the future, as well as how much I’m recording it?
3. Go online my set top box? space you’re using now. If your box is going Yes you can. You can also watch any
You can find FAQs about your TiVo box It could be that there’s interference from to be full soon, your box will make show from your My Shows list while
online at virgin.media.com/help/tivo another remote. Check any other remotes suggestions of what you can do (e.g. something else is recording.
you have to make sure that the buttons deleting shows earlier) that will free up
4. Talk to us
aren’t pressed in. If your remote still some space. But it’s always completely Recording shows
Still got some questions? Want to chat
isn’t working: up to you what gets recorded, and how
things through with an expert? Call 150 Can I record more than one show
from your Virgin Media home phone or long it’s stored for. at a time?
Check if the light on the remote flashes
0845 454 1111* from any other phone when you press it. If it doesn’t, check The amount of space needed for a Yep, your box can record three
to speak to our team. the batteries are in the right way or try a recording varies from channel to channel, shows whilst you watch a recording.
different set of batteries as the old ones and show to show. E.g. A show in high
Power failures may be flat. definition will take up more space than How can I tell when I’m recording
What happens if my box temporarily one in standard definition. programmes on all three tuners?
If the light on the remote flashes, but the When three programmes are being
loses power? light on the set top box doesn’t flash,
Don’t worry, everything will be saved, apart How can I fit more shows in the recorded you will see three red LED’s on
restart your set top box. To do this, press My Shows list? the front of your TiVo box. The red tuner
from any recordings that were scheduled to and hold the standby button until the lights Delete any shows that you don’t LED’s indicate how many programmes are
start while the box was without power. on the front of the box flash green. want anymore. currently being recorded.
31 | Troubleshooting Contents

How do I know what shows are currently You can sometimes solve clashing issues The box says it’s ‘organising If you’re watching the show while it’s being
being recorded? by changing the stop or start time of the programme information’? recorded, you can add extra recording time
You can check this by pressing Info on recording in Recording Options. See page If you see this message, it means that your from the Recording Options screen for the
your remote control from live TV. The top 15 for more details. box might have lost power while it was programme in My Shows. See page 15.
icon in the info banner shows what you are gathering all the programme info it needs
Turn on your TiVo box’s handy Overlap How can I record shows that
currently watching; this shows as a Record to work properly. Its nothing to worry about.
Protection feature. Find out more on aren’t in the TV Guide yet?
icon that is solid red if you are recording the
page 19. Why hasn’t my show recorded? Set up a WishList search for certain words
programme or transparent if you are just
watching. If your recording isn’t in My Shows, check or programme names. That way, when
I know a show’s on but I can’t find
out Recording Hiccups for more info, it it does appear in the TV listings, it’ll be
it in the TV Guide?
By highlighting the Multiple Record icon at may have been deleted or it could be for automatically recorded.
Double check you’re looking
the bottom of the Info Banner you can see one of these reasons:
in All Channels in the TV Guide If you know the date, time and channel
what is playing or recording on the other
by pressing on your remote. If you’ve had a recordings clash for a Series that the show will be on, you can create
tuners.
Link (e.g. you’ve tried to record too many a manual recording.
I know my show’s on, but it’s not
I’m recording 3 programmes and want things at once) your TiVo box records the
coming up in my search? Online scheduling
to swap channel? highest priority shows. You can view and
Go to the Network screen in the
If you are recording 3 programmes at the change these priorities in Manage My The recording I set up at
Settings menu to see when your box
same time you can only watch one of them, Series Link. virginmedia.com didn’t work.
last connected to the network. If it was
one of your recordings from My Shows or If your box was off when you set up the
more than 36 hours ago, it could be that If the show was a repeat, your Series Link
catch up with a programme on the BBC recording, the request isn’t picked up
your box is having problems connecting. might be set up to only record new shows.
iPlayer application in Apps and Games. until the box is switched on. If the box
Select Test Connection to test the
There might have been a clash with another isn’t turned on until after the show starts,
To swap between programmes you are current settings.
show. To get around the clash, you might the recording won’t work.
recording press the Info button then scroll have been asked to stop recording one
Once you’ve tested the connection, start
down to the Multiple Record icon at the show so that you could record another. If Did you see a message saying that the
a full connection by selecting Connect
bottom of the Info Banner. Press Right you okayed this, one of the shows would request was successful? If not, there might
to the Virgin Media TV Service now. All
Arrow to select a tuner then press OK to have been cancelled. have been an error.
new programme information will then be
view the programme on that tuner.
downloaded and organised, it will take A loss of power to your TiVo box might See your box’s Recording Hiccups folder.
What if there’s a recording clash? between one and five hours for it to be have affected the recording. Any problems with recordings should be
Go to Manage My Series Links to available again for you to search. listed here.
The show may not have been broadcast
reprioritise your recording. If the show’s on a channel you’re not
as expected.
Alternatively you could see if the episode subscribed to, the show won’t be recorded.
What if I think a live event I’m recording
you want is on at a different time (e.g. a lot If the show was on a regional channel,
may run over?
of channels now have a +1 which shows but your box isn’t in that region, it can’t
If your TiVo box sees that the recording
the same programmes an hour later). To be recorded.
you’re setting up is for a live show (like a
do this go to My Planned Recordings
sporting event or an awards ceremony) a
select the programme you want then
message will ask you whether you’d like
view Coming soon episodes to find
to add on more time at the end, just in
an alternative showing.
case it runs over.
32 | Troubleshooting Contents

A show recorded at a different time The picture and sound are out of sync? I can’t select an alternate audio track?
to my request. Try changing channels, then switch To change audio tracks in live TV, press
If the show you chose to record clashed back again. , select audio track and to change
with another of your recordings, your box options. See the info banner section of this
will try and find another showing of the Press the on your remote to try guide to find out more.
same episode, and record that instead. and re-sync.
It might be that an alternative audio track
Go to the Home screen, then press
Connecting to the Virgin Media to go back to live TV.
isn’t available for the show you’re watching.
Service
If none of these work, restart your My shows are playing in the
Do I need to connect to the TiVo box. wrong language?
Virgin Media Service manually? You might have chosen the wrong language
Not usually, connections are made My TV’s picture has frozen? in your settings. Select Help & Settings
automatically. However if you ever need to Try changing channels a few times. on the Home screen, select Settings, then
connect manually go to the Home screen, Audio, then Alternate Audio.
select Help & Settings then Settings then Press on your remote, then press
Network then Connect to the Virigin If this doesn’t work, restart your
Parental Controls
Media Service now. Virgin Media TiVo box. I need to enter a PIN to watch certain
Audio and video shows and channels?
I’m not getting a picture on my PINs are used to protect younger viewers
How do I get rid of the bars at the top TV anymore? from adult content, and to only allow
and bottom of the screen? Double check that your box hasn’t been access to premium or paid-for channels to
These bars could have been added by the put into Standby mode by pressing certain people. See page 23 for when a PIN
TV channel broadcaster, your set top box or is needed.
It could be that your TV isn’t set to the right
TV. If you’d like to get rid of them:
input. Most TVs have an input button that I’ve forgotten my Parental Control PIN?
Make sure your TV Aspect Ratio is set says TV/Video, Input or Source on the TV Your default PIN is 1234. If you’ve changed
correctly. Select Help & Settings on the itself or on the remote control. Try changing it and have forgotten your new PIN, call 150
Home screen, select Settings, then Video the input setting using these buttons. from your Virgin Media home phone or
then Aspect Ratio. Check to make sure that any cables are 0845 454 1111* from any other phone
plugged in properly to your TiVo box, TV and select option two.
Check your TV’s manual for more info on
why or how these bars might be added to and any other equipment you’re using with
your picture. For more, see the Advanced your TV.
Settings section of this guide.
33 | Customising your TiVo remote Contents

Customising
your TiVo remote
Set up your TiVo remote so it can control the standby,
volume and mute on your TV.

Before you start to programme your TiVo OR: Programming your TV remote 7. The remote can only store one code
remote, you’ll need to find the right code for Go to virginmedia.com/help/tivo/ at a time, so you can’t have more than
your TV brand. To do this, either: remotecodes select the list called TiVo 1. Make sure your TV and TiVo box are one TV programmed, unless the TV
TV Remote Controls, then look for your switched on. make and model uses the same code.
1. Go to the Help app on your TiVo box. make of TV and the four digit code(s) that 2. Make sure your TV and your TiVo box This also means that you can’t have a
Choose TiVo box, select Using your matches it. If there is more than one code are switched on. TV and an AV device programmed at
TiVo box, then Your TiVo Remote, for your TV make and model choose one the same time.
then TV Remote Settings and then code to try first. 3. Pointing your remote away from your
Programming your TV Remote. Press TiVo box press and hold down and 8. To put your TV into standby and to turn
the to go to the search box on the at the same time, until the light on it back on too, you need to use a long
right of the screen. the top of the remote flashes green press of the standby button.
twice.
2. Using the number buttons on your TiVo
remote, tap in the first 2 or 3 letters or 4. Enter the four digit code for your
full TV brand name. TV’s make and model number from
the list. The light at the top of the remote
3. A list of 4 digit code(s) will be displayed; should then flash green twice. This
use the and to scroll or to page shows you have entered a valid code.
through the list and find your TV brand
code(s). 5. Press and to check that the
remote is working. If not, repeat the
4. Once the codes for your brand of TV are steps above using a different code for
on screen press the to move back to your TV from the list until you find one
these instructions. that works.
5. As you move up and down the 6. Once you’ve programmed your remote
instructions the codes will remain you’ll notice that the light on the top will
onscreen for you to use. flash green instead of red when using it
for standby, volume and mute control.
34 | Customising your TiVo remote Contents

Searching for a TV remote Programming an AV device Set up your TiVo remote so it can 5. When the volume turns off, release
control code control the volume on your AV channel up and press on the
Before you start you’ll need to find the right remote to turn the volume back on.
If your TV brand isn’t listed, or the code for code for your AV device brand to help device.
your TV doesn’t work, you can search for a programme your remote. To do this either: 1. Make sure your AV device and your 6. Press and to check that the
code to use. This searches all the codes in TiVo box are switched on. remote is working with your device.
1. Go to the Help app on your TiVo box. If they don’t, continue to search using
the remote.
Choose TiVo box, select Using your 2. Press and hold down and press channel up until the next code turns off
1. Pointing your remote away from your TiVo box, then Your TiVo Remote, volume up at the same time, until the the volume, and repeat steps five
TiVo box ress and hold down and then TV Remote Settings and then light on the top of the remote flashes and six.
at the same time until the light on the Programming an AV device. Press green twice.
top of the remote flashes green twice. to go to the search box on the right of 7. When the volume and mute keys work,
the screen. 3. Enter the four digit code for your press to store the code. The light
2. Enter the code 0999 to access the TV device’s make and model number will then flash green twice.
code database – the light will flash 2. Using the number buttons on your TiVo from the list. The light should then
green twice. remote, tap in the first 2 to 3 letters or flash green twice. This shows you 8. If you reach the end of the code
the full AV device brand name. have entered a valid code. database, the light on top of the remote
3. Point your remote at the TV and press will give an extended red flash and exit
channel up until a code turns off the 3. A list of 4 digit code(s) will be displayed, 4. Press and to check that the programming mode.
TV – the light will flash green each time use the and to scroll or to page remote is working with your TV. If not,
a code is sent. through the list and find your AV device repeat the steps above using a different Searching the device list
brand code(s). code for your AV device from the list.
4. When the TV turns off, release channel If at any time you think you’ve missed the
up and press on the remote to turn 4. Once you have the codes for your brand code, you can work backwards through
of AV device on screen press to move
Searching for an AV device code
the TV back on. the code database by pressing the channel
back to these instructions. If your AV device brand isn’t listed or down button at any time.
5. Press and to check that the
doesn’t work, you can search for a code
remote is working with your TV. If 5. As you move up and down the
instructions the codes will remain on
that does. Reset remote
they don’t, continue to search using
channel up until the next code turns screen for you to use. 1. Turn the device volume up to an Clear your changes and reset your remote
off the TV, and repeat steps four audible level. to its original settings:
and five.
2. Press and hold down and volume 1. Press and hold down and on
OR:
6. When the volume and mute keys work, up at the same time until the light on top the remote at the same time until the
Go to virginmedia.com/help/tivo/
press to store the code. The light of the remote flashes green twice. light on the top of the remote flashes
remotecodes select the list called
will then flash green twice. green twice.
TiVo AV Controls, then look for your device 3. Enter the code 1999 to access the AV
7. If you reach the end of the code make and model number, and the four digit device code database – the light will 2. Press three times, then press
database, the light on top of the remote code(s) that matches it. If there is more than flash green twice.
one code for your device choose one code 3. The light will flash green four times and
will give an extended red flash and exit
4. Point the remote at the AV device and exit programming mode.
programming mode. to try first.
press channel up until a code mutes
the volume for the device – the light will
flash green each time a code is sent.
35 | Your TiVo box Contents

Your TiVo box

Front: 9. Record button. Press this to record

the show playing in live TV or set up
1. Standby button. The green light a recording from the guides.
indicates that the box is on. The red
light indicated that the box is in standby. 10. Recording LEDs. These indicate that
recordings are in progress. If one LED
2. Online LED. When lit it shows your is lit red, one recording is in progress.
box has access to On Demand and If two are red, two are in progress. If
interactive services. three are red, three are in progress.
3. Remote control LED. Flashes when 11. Downloading LED. When blue,
the box receives a signal from the a download is in progress.
remote.
4. Home button. Press this to go to
the Home screen and press twice
to access My Shows.
5. TV button. Press this to watch live TV.
6. Back button. Press this to go back one
screen while viewing a menu.
7. Navigational arrows. Use these to
navigate the menus.
8. OK button. Press this to choose
menu options or display the Mini Guide
while watching live TV, recordings and
On Demand.
1 2 3 4 5 6 7 8 9 10 11
36 | Your TiVo box Contents

Back:
1. Cable. Connects your TiVo set top
box to the Virgin Media TV network.
2. HDMI. Connects to a TV, A/V receiver
or a home cinema system. HDMI
provides a pure digital connection for 1 2 3 4 5 6
high definition video and digital audio
all in one cable.
3. Digital Audio (Optical). Connects to an
A/V receiver or home cinema system.
Use an optical digital audio cable (sold
separately) to connect the box to your
home cinema system for digital sound.
4. Smartcard slot. Always make sure
your Smartcard is inserted with the
yellow arrow facing up and pointing
into the box.
5. A/C In. Connects to A/C power.
Make sure your power cable is
connected to the power pack and
that the power pack is connected
to your mains.
6. On/Off switch. Turn the set top box
on or off.
37 | Your on screen icons Contents

My Shows recordings All shows recorded as

Saved on your box’s hard disc. TiVo Suggestions searches.

Saved until you choose to delete it. Deleted shows. You can recover
any deleted show from this folder.

Now it’s
This is a Suggestion. Suggestions
are only recorded when space is This means a show has been deleted.
available, and are the first to be Any show in the Deleted Shows folder
deleted if space is needed for your will be marked with this icon.

over to you.
own recordings.
A one-off recording for this show
This show will be deleted in the next (not a Series Link recording).
three days either because space is
A Series Link recording.
needed or you have set the series to
only keep a few episodes. Shows what programmes will
be available on Catch Up TV.
This show will be deleted within the
next 24 hours either because space is Choose whether you want subtitles
needed or you have set the series to on or off. If subtitles aren’t available,
only keep a few episodes. the icon will be dimmed.
Recording now. For the blind and partially
sighted some channels provide audio
WishList search recording.
or audio descriptions of what’s
More than one episode of the happening on the show.
same series. If the icon is dimmed there’s no audio
track available.
A show that’s recording now.
Indicates that you’re watching
One or more shows recorded by an On Demand programme.
a WishList search.
 38 | Legal Contents

Legal stuff
© 2010 TiVo® Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved.
TiVo, the TiVo logo, TiVo Central, WishList, Season Pass, TiVoToGo, the Advance logo, the Instant Replay logo, the TiVo Premiere XL logo,
the Thumbs Up logo, the Thumbs Down logo, Overtime Scheduler, Overlap Protection, Ipreview, and the sounds used by the TiVo Service
are trademarks or registered trademarks of TiVo Inc. or its subsidiaries, 2160 Gold Street, P.O. Box 2160, Alviso, CA 95002-2160.
All other trademarks are the properties of their respective owners.
U.S. Patent Nos. 5,241,428; 6,215,526; 6,233,389; 6,310,886; 6,327,418; 6,385,739; 6,487,646; 6,490,722; 6,535,253; 6,642,939; 6,643,798;
6,728,713; 6,757,837; 6,757,906; 6,792,195; 6,847,778; 6,850,691; 6,868,225; 6,965,730; 7,055,031; 7,158,531; 7,200,321; 7,216,235;
7,228,556; 7,321,716; 7,409,546; 7,484,234; 7,493,015; 7,529,465; 7,543,325; 7,558,472; 7,590,240; D434,043; D435,561; D445,801;
D517,059. 5,315,448; 6,381,747; 6,516,132. TiVo remote control: U.S. Pat. Nos. D424,061; D424,577; D431,552; D433,403; D463,788.
Other patents pending.
Information correct as at 01/04/2011. Virgin Media Limited is registered in England (no. 2591237).
*For details of how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts.
Call costs from other networks and mobiles vary.
TiVo CG 05/2011