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Reflection On Conflict Management & Crisis Management

Conflict management involves handling disagreements constructively through active listening, empathy, and addressing issues early. The author has learned the importance of understanding other perspectives rather than being defensive. For crisis management, remaining calm, focusing on problem-solving, and clear communication are key to guiding teams and mitigating anxiety. Both conflict management and crisis management require lifelong learning and practice through experiences to become an effective leader who can resolve issues and adapt to unexpected challenges.

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Darlene Orbeta
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42 views1 page

Reflection On Conflict Management & Crisis Management

Conflict management involves handling disagreements constructively through active listening, empathy, and addressing issues early. The author has learned the importance of understanding other perspectives rather than being defensive. For crisis management, remaining calm, focusing on problem-solving, and clear communication are key to guiding teams and mitigating anxiety. Both conflict management and crisis management require lifelong learning and practice through experiences to become an effective leader who can resolve issues and adapt to unexpected challenges.

Uploaded by

Darlene Orbeta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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MASTER OF ARTS IN EDUCATION

Major in Educational Management


SUBJECT- EDUC 211 INSTRUCTIONAL LEADERSHIP
Summer 2023
Name: Darlene B. Orbeta Professor: Peter O. Goyena, EdD

Reflection on Conflict management & Crisis management

Conflict management involves handling disagreements or disputes in a constructive and


productive manner. One of the significant lessons I've learned is the importance of active
listening. In the past, I used to focus more on defending my perspective rather than genuinely
understanding the other person's point of view. However, through various conflicts, I realized
that empathy and listening are crucial in resolving differences effectively. By actively listening to
others and validating their feelings, I have been able to de-escalate conflicts and find common
ground for resolution. Moreover, I discovered the value of addressing conflicts early on rather
than letting them fester. Procrastinating conflict resolution can lead to the situation and create a
toxic environment. I have now become more proactive in addressing issues as soon as they arise,
which has led to quicker resolutions and stronger relationships. Crisis management, on the other
hand, involves handling emergencies and unexpected situations that can have significant
consequences. During a crisis, it is essential to remain calm and composed, focusing on problem-
solving rather than panicking. In one particular crisis situation, I found myself in a leadership
position where I had to guide a team through a sudden organizational restructuring. I realized
that clear communication is paramount during such times. Keeping the team informed, providing
reassurance, and involving them in the decision-making process helped mitigate anxiety and
maintain productivity. In conclusion, conflict management and crisis management are essential
life skills that require continuous learning and practice. Through various experiences, I have
become more adept at resolving conflicts through empathy and active listening, as well as
managing crises through clear communication and adaptability. These skills not only help in
professional settings but also in personal relationships, making them invaluable assets in both
spheres of life. By reflecting on my experiences and learning from them, I aim to continue
honing these skills to become a more effective and empathetic individual.

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