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Slow Internet Not Working Iptv Not Working

The document contains notes from multiple support calls with a client experiencing internet and IPTV issues. The technician provided troubleshooting steps like rebooting the device, changing authentication and network settings, checking for issues with the ONU or fiber connection. In the end, the client's internet and primary IPTV were working after troubleshooting, but their secondary IPTV still had an issue until further settings were checked. Contact details for the client are also included.

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prabinmahaseth.cse19
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41 views

Slow Internet Not Working Iptv Not Working

The document contains notes from multiple support calls with a client experiencing internet and IPTV issues. The technician provided troubleshooting steps like rebooting the device, changing authentication and network settings, checking for issues with the ONU or fiber connection. In the end, the client's internet and primary IPTV were working after troubleshooting, but their secondary IPTV still had an issue until further settings were checked. Contact details for the client are also included.

Uploaded by

prabinmahaseth.cse19
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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as per client ,he is facing slow internet .

suggested him to use device within range.


suggested him to reboot his device once a day.
users:3.
optical power seen fine.
no bandwidth saturation.
ONU status fine.
no disconnection from session.
no secondary router is connected.
session refreshed .
channel changed .
auth mode changed from wpa to wpa2.
basic troubleshoot done.
as per client now ,his internet is working fine.
client call back if any issue persist.
Thank you!

as per client, his internet is not working .


ONU seen offline.
red light blink on pon.
requested to client turn on/off the router and he did.
requested to cleint unplug and plug fiber cable conncetion.
and he did.
but still ONU seen offline.
so dear team need to help.

as per client his secondary iptv is not working.

ip:10......seen.
his primary iptv is connected in port 4.
he is connected seceondary iptv cable in port3.
requested to client check in setting,
wifi closed.
ethernet connected.
check proper date and time .

as per client ,his iptv is working fine.

9860571391
iP:100.254....
build:9.0.3

client seems to be frustrated .


asked him any desk.

pin--9847893244

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