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NYPD 911 Tips

911 emergency operators are trained to handle a wide range of calls and incidents. The summary provides guidelines for 911 callers: 1) Provide the location of the emergency and answer any questions from the operator. 2) Remain calm so the operator can clearly record important information. 3) Describe the emergency, whether someone needs medical attention, a police response, or other assistance.

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23 views

NYPD 911 Tips

911 emergency operators are trained to handle a wide range of calls and incidents. The summary provides guidelines for 911 callers: 1) Provide the location of the emergency and answer any questions from the operator. 2) Remain calm so the operator can clearly record important information. 3) Describe the emergency, whether someone needs medical attention, a police response, or other assistance.

Uploaded by

tomacholsrp
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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911 Emergency Calls.

TIPS A 911 CALLER SHOULD KEEP IN MIND

What Can I Do? Foreign Language


NYPD emergency operators are trained to handle a wide range of calls and Assistance
incidents. To support a rapid police response, here are helpful guidelines a Foreign language assistance
911 caller should keep in mind: is available, and in more than
140 different languages.
Describe
The Emergency
Are you or is someone else hurt?
How? Whether you need medical
attention, police response, or other
emergency assistance.
Remain Calm Describe
Give An Address The Perpetrators
The calmer you are, the clearer
The location of the emergency you can be, and the better If you have witnessed a crime or been
is the first and most important operators can record information. victimized, get to safety first. As soon
thing operators need. as you can, call 911. Describe the
suspect or suspects, whether weapons
are involved, are they in a vehicle, what
make/model or color? Even partial
Answer Questions Keep Phones Open
descriptions can be helpful.
NYPD emergency operators will ask Tell operators the number from which
you for information. You may be asked you are calling. Use a landline when
to repeat some information to EMS or possible, and if calling from a cell
Fire Department personnel. phone, do your best to leave it on.

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