REGENCY POLYTECHNIC COLLEGE INC.

Gensan Drive, Brgy. Morales

City of Koronadal, South Cotabato

Program : BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

( BSHM)
CMO.62,Series 2017

SYLLABUS (OBE FORMAT)

Course Descriptive Title : CLS 413 FRONT OFFICE PROCEDURE

Course Credit : 3 Units
Lecture Units : 3 hours
Laboratory Units : 3 hours
Pre-requisite : SAN 111

SIGNATURE ABOVE SIGNATURE ABOVE SIGNATURE ABOVE SIGNATURE ABOVE

CUENEE B. ALARCON MRS. RUTH S. BARBECHO,MBA-HRM NIDA P. PASTOR,PH.D ROBERTO F. ESCARO III.LL.B. MA PH.D ME
INSTRUCTOR Head,College of Hospitality VPAA SCHOOL PRESIDENT
VISION PREPARED BY:
REVIEWED BY: VERIFIED BY: APPROVED BY:
We envision a Premiere Tourism and Hospitality Department in this institution recognized for ots outstanding program producing world
DATE: DATE: DATE: DATE:
class travel and hospitality managers and professionals.

MISSION
We commit ourselves in the formation of top, competent and compassionate regencians travel and hospitality professionals for the
service of the national and global community.

OBJECTIVES:

The Hospitality and travel management department of the regency polytechnic college inc. In line with the institutions mission and vission
commits to achieve of the following :
 The provision of scholarly and professionals expertise to meet the dynamic needs of the travel,tourism and hospitality industry.
 A high quality academic program designed for our graduates to secure an entry level position heading towards leadership, managerial and
entrepreneurial as well as pioneering roles in the tourism and hospitality industry.
 Strong linkage between among industry, government and educational institution via collaborative research works, community development
and professional consultancy programs
Course description :
This course is designed to provide students with the knowledge, skills and attitudes to perform front office and reception duties and be qualified as
a Front Office Attendant in any lodging establishment.

References/ Teaching Assessment Teaching Aids/

Desired Learning Textbook Delivery (Achievement Resource Time Table Date
Learning
Content/ (OBTL) Learning) materials Covered
Outcomes Subject Matter
(DLO)
Class  Quiz Laptop 4 hours a week Week 1
 Familiarize  Introductio Book: discussion  Activities and 2
the Module
n in Front Front Office
function of Office management
Front office Operation and operation
department
 Hotel
Activity :
organasati Author:
 Illustrate on JNU, Jaipur
Layout a Hotel
the  The guest First Edition
2013 Organization
organisatio cycle
nal chart of
Internet Source:
front office
/Front%20Office
in hotel
%20Operations.pd
f
 Explain the
https://
activities in
www.tutorialspoin
guest cycle
t.com/
front_office_mana
gement/
front_office_mana
gement_ranks_and
_responsibilities.ht
m

 Describe Book: Class Activities ,Assig Laptop 4 hours a week Week 2

the basic  Basic Front Office discussion nment Module
function of function of Operation
front office front office
 Job Author:
  Analyze JNU, Jaipur
the descriptio First Edition
different n of front 2013
job office
description personnel Internet Source:
of front  Competen /Front%20Office
office cies of a %20Operations.pd
perssonnel front office f
 Evaluate staff
the
competenc
ies of front
office staff

 Discuss  Hotel Book: Class Laptop 4 hours a week Week 3

the automated Front Office discussion
system Quiz Module
importance Operation
 Front office
of system Author: Activities
automated  Complaint JNU, Jaipur
system in handling First Edition • Introduce
hotel 2013 yourself as a
 Understan front office staff
d the front Internet Source: . perform how to
/Front%20Office handle the
office
%20Operations.pd guest
system f complaints
 Explain the
advantage
and
 disadvanta
ge of
automated
sysytem
 Perform
how to
handle
different
complaint

PRELIM EXAM PRELIM EXAM PRELIM EXAM PRELIM EXAM PRELIM EXAM PRELIM EXAM PRELIM EXAM Week 4

 Familiarize  Book: 4 hours a week Week 5

the front  The Front Office Class Activities Laptop
office reservatio Operation discussion Prepare a
Module
terminology n registration form
 Identify the terminolgy Author:
types of JNU, Jaipur
rooms and  Types of First Edition
each rates rooms,rat 2013
 Discuss the es and
differsnt plan Internet Source:
sources of  Sources /Front%20Office
reservation of %20Operations.pd
reservatio f
n

 Identify the  Types of Book: Class Quiz Laptop 4 hours a week Week 6
types of reservatio Front Office discussion Activity : With laboratory
Module
reservation n Operation Prepare a Script
 Familiarize  Steps in for reservation
 the steps in making Author:
making group JNU, Jaipur
group bookings First Edition
resevation  The 2013
reservatio
n chart Internet Source:
/Front%20Office
%20Operations.pd
f

Book: Class Quiz Laptop 4 hours a week Week 7

 Identify the  Types of Front Office discussion Laboratory : Module
types of special Operation Reservation
special request Through Phone
request Author: Call
 Reservati JNU, Jaipur
 Expalain the on and First Edition
reservation cancellati 2013
and on
cancellation Internet Source:
process /Front%20Office
 Manual %20Operations.pd
 Formulate reservatio f
reservation n by
script phone

MIDTERM MIDTERM MIDTERM MIDTERM MIDTERM MIDTERM MIDTERM Week 8

EXAM EXAM EXAM EXAM EXAM EXAM EXAM
 Determine  First guest Book: Class Laptop 4 hours a week Week 9
the contact Front Office Activities
 importance  Registarti Operation discussion Module
first guest on
contact process Author:
JNU, Jaipur Registration
 Familiarize  Registrati First Edition card
the on card 2013
registration
procss Internet Source:
/Front%20Office
 Formulate %20Operations.pd
registration f
card
 Pre arrival Book: Online Class Activities Laptop 4 hours a week Week 10
 Familiarize Arrival Front Office discussion Prepare a Module
the Pre procedure Operation registration
arrival script
And Arrival Author:
procedure JNU, Jaipur
 Mode of First Edition
payment 2013
 Distinguish
the Internet Source:
ddicifferent /Front%20Office
payment %20Operations.pd
method f

 Develop  Importanc Book: Class Laboratory Laptop 4 hours a week Week 11

and apply e of Front Office discussion Perform the
Module
the communic Operation registration
communicat ation process
ion skills  Role of Author:
front office JNU, Jaipur
  Discuss the in First Edition
importance Interdepar 2013
of front tmental
office in communic Internet Source:
Interdepart ation /Front%20Office
mental %20Operations.pd
communicat f
ion

SEMI-FINAL SEMI-FINAL SEMI-FINAL SEMI-FINAL SEMI-FINAL SEMI-FINAL SEMI-FINAL Week 12

EXAM EXAM EXAM EXAM EXAM EXAM EXAM
 Identify the  Uniformed Book: Class Laptop 4 hours a week Week 13
different services Front Office discussion Activities Module
services of  Bell desk Operation
uniformed procedure Lay out different
personnel Author: forms use by the
JNU, Jaipur bell desk
 Determine First Edition personnel
the Bell 2013
desk
procedure Internet Source:
/Front%20Office
%20Operations.pd
f

 Identify the  Concierge Book: Class Laptop 4 hours a week Week 14

concierge services Front Office discussion Activities Module
services  Handling Operation
insured
 Discuss the mail and Author:
JNU, Jaipur
 steps in courier First Edition
handling services 2013
mail and
messages  Handling Internet Source:
messages /Front%20Office
%20Operations.pd
f

 Identify the  The front Book: Class Activities Laptop 4 hours a week Week 15
role of front office Front Office discussion Lay out forms
Module
office cashier Operation use by the cashier
cashier
 Guest bill Author:
JNU, Jaipur
First Edition
 Expalin the 2013
guest bill
and how to Internet Source:
ensure /Front%20Office
accuracy %20Operations.pd
f

 Identify the  Night audit Class Laboratory : Laptop Week 16

importance discussion (make a video Module
of having  The front booking
night audit office reservation from
 Perform the procedure check in to
different check out)
activities in
front office
FINAL EXAM FINAL EXAM FINAL EXAM FINAL EXAM FINAL EXAM FINAL EXAM FINAL EXAM Week 17
GRADING SYSTEM
A. PRELIM

1.Class Performance (CP) 60%

Quizzes/activities 20 %

Assignments 10%

Recitation 10%

Laboratory 20%

________________________________________________

Total 60%

2.Subject Proficiency (SP) 40 %

Prelim Exam 100% x 40% = 40%

___________________

Prelim Grade = 100%

B. MIDTERM

1.Class Performance (CP) 60%

Quizzes/activities 20 %

Assignments 10%

Recitation 10%

Laboratory 20%
________________________________________________

Total 60%

2.Subject Proficiency (SP) 40 %